Jobs at Djinni

A US product company - an athletics management platform used by thousands of schools across the United States. The team is adding AI features to the product, and this role owns the layer that proves they actually work.

This is an engineering role with a quality focus, not a pure QA position: roughly 70% evals and test infrastructure, 30% product features in the same stack as the rest of the team.

What you'll do

- Build and own eval harnesses, golden datasets and scoring for production agentic workflows
- Gate prompt, model and orchestration changes in CI - nothing merges without an eval verdict
- Own the Playwright web and Maestro mobile E2E suites
- Instrument AI features in production and turn real failures into new eval cases
- Ship user-facing features in Node, TypeScript, React and React Native - from spec to rollout

Time zone

The team is distributed across US time zones, with its core on US Central Time. We ask for a few core overlap hours daily - in practice from around 16:00–17:00 Kyiv time. 

Requirements

- 5+ years shipping production software with TypeScript, Node and React / React Native
- Ready to write product code, not only test and tooling code
- Hands-on experience with LLM/AI features in production: agentic workflows, prompt and model integration, LLM failure modes
- Playwright and CI/CD in GitHub Actions
- AWS (ECS/Lambda, Secrets Manager, CloudWatch)
- Daily use of frontier models and agentic coding tools

- Building LLM/agent evals: eval harnesses, golden datasets, LLM-as-a-judge scoring
- English B2+ -strong written async communication, direct work with the CTO

Nice to have
- Eval platforms: LangSmith, Braintrust, Langfuse
- MCP servers, agent SDKs, Maestro, domain experience in scheduling or logistics

We offer

- Funded frontier models from Anthropic and OpenAI, agentic coding tools
- Greenfield: the eval layer is yours to design from scratch
- Small team - weekly contact with the CTO, your work in production the week you ship it
- Fully remote, low meeting load

The role

Your one job: make the unit economics work. Find profitable ways to acquire paying subscribers, then scale them, growing paid spend from virtually $0 to ~$50k/day within a year while staying profitable on a payback basis.

This is equal parts performance marketing and growth hacking. You'll own all paid growth end to end, across every platform: setting strategy, building and buying campaigns yourself, briefing creative, and reading the numbers down to cohort LTV and payback. It's a player-coach seat, hands-on today, building and leading the UA team as spend scales.

If you've scaled subscription products profitably and you think in ROAS, payback windows, and trial-to-paid, not vanity metrics, this is a rare chance to own a product's entire paid engine.

What you'll own

• Positive unit economics — find profitable acquisition and scale it: grow paid spend from ~$0 toward ~$50k/day within a year while hitting ROAS, CAC, and payback targets. Own blended and channel-level economics, with retention and refund rates as guardrails.
• All paid channels, end to end — Meta (including partnership ads), Google (Search / YouTube), TikTok, and Snap, plus UGC. Launch, structure, scale, and cut campaigns yourself.
• The conversion funnel — partner with product to optimize the full path from landing page to paywall, checkout, and retention, and fix the leaks that paid traffic exposes.
• Creative strategy & velocity — brief, test, and iterate ad creative with our creative team at high volume; mine winners by hook rate, retention, and conversion, and feed the next round of tests.
• Measurement you trust — own attribution and reporting in Amplitude, PostHog, and GA4, with server-side tracking (Meta CAPI) for signal quality. Know what's incremental vs. last-click noise.
• A disciplined test cadence — run a structured hypothesis backlog: prioritize, ship, read out, and compound the learnings.
• Budget & forecasting — own paid budget, pacing, and spend forecasts tied to growth targets.
• Building the team (eventually) — as spend scales, hire and lead UA buyers and manage agency/partner relationships.

What you bring

• 5+ years in performance marketing / media buying, with a strong record in subscription, web2web, or D2C, and proof you've scaled paid spend profitably to high daily budgets (tens of thousands/day) on ROAS and payback, not just spent it.
• Deep hands-on mastery of Meta and Google, plus real operating experience with TikTok and/or Snap. You're comfortable being the one in the ad accounts every day.
• Web subscription fluency — paywalls, trials, plan mix, trial-to-paid, cohort LTV, churn, and refunds. You know money is made on profitable retained revenue, not the click.
• Analytics depth — hands-on with Amplitude, PostHog, and GA4, server-side tracking (CAPI), and confident spreadsheet/BI analysis of cohorts and unit economics.
• Creative-first instinct — you treat creative as the #1 lever, brief it sharply, and read creative performance like a media buyer, not a designer.
• Growth-hacker mindset — scrappy, experiment-driven, and relentless about finding the unlock that makes the math work. High autonomy, bias to action, fluent professional English.

Nice to have

• UGC production and creator sourcing at scale.
• Lifecycle/email, CRO, and paywall/landing-page optimization.
• Edtech, AI, or info-product experience; familiarity with AI-assisted creative tooling.
• SQL / BI for self-serve cohort and unit-economics analysis.
• Mobile UA and app measurement (AppsFlyer, SKAN) — a plus for when web2app launches.

Why join

• Own the whole engine. All of paid, with real budget and a clear mandate: find profitable unit economics and scale spend from ~$0 to $50k/day.
• Scale + autonomy. Ambitious targets, minimal bureaucracy, and the freedom to run your own playbook and back it with data.
• Build with operators. A Genesis-backed team that has done this before, with the playbooks, creative engine, and tooling to move fast.
• Grow into a leader. Start hands-on, build the team, and grow into the senior owner of UA / growth.
• Remote, results-based. Work from anywhere, with competitive performance-based compensation that rewards outcomes, not hours.

We are looking for a skilled and motivated Platform Developer to join our Engineering team, focusing on database architecture, data transformation, workflow automation, and AI integration. You will be instrumental in building and maintaining the data infrastructure and automated systems that power our internal and client-facing products. This role requires deep backend expertise combined with a strong automation and AI mindset, and the ability to own systems end-to-end in a fast-moving, small team environment.
 

Requirements

To be successful in this role, you should meet the following minimum experience standards:

• Node.js Backend: 5+ years of professional experience building scalable backend services, with strong command of asynchronous programming, data pipelines, and complex business logic.
• Database Architecture: Strong working knowledge of relational databases (PostgreSQL or MySQL), including schema design, indexing, query optimization, and data modeling for high-volume transformations.
• Data Transformation: Experience designing and maintaining ETL or data transformation pipelines — cleaning, normalizing, and routing data across systems.
• Automation Expertise: 1+ years of hands-on experience with workflow automation platforms such as n8n (preferred), Make.com, or Zapier, including writing custom code nodes and managing multi-step workflows.
• AI Integration: Experience integrating LLMs (e.g., OpenAI API, Gemini, Claude) into backend workflows, including prompt engineering, structured output handling, and building AI-augmented pipelines.
• API Integration: Solid command of integrating third-party REST/GraphQL APIs, handling authentication (OAuth2, API Keys), and managing rate limits and error recovery.
• Cloud Infrastructure: Hands-on experience deploying and maintaining backend services on DigitalOcean and/or Google Cloud Platform, including working with managed databases and containerized environments (Docker).
• Version Control: Proficiency with Git and familiarity with CI/CD workflows.
• Claude Code/Codex: Advanced experience.
   

Plus Skills

Experience in any of the following areas is a significant advantage:

• Python: Willingness and ability to write Python scripts where needed for data processing, ML tooling, or integrations that lack Node.js support.
• Advanced AI Workflows: Familiarity with LangChain, vector databases (RAG), or multi-agent orchestration patterns.
• Frontend Exposure: Working knowledge of React or Next.js to build lightweight internal dashboards or tooling interfaces.
• Technical SEO: Understanding of SEO data metrics (Volume, KD, CPC) and content performance signals — useful for engineering logic behind data-driven content systems.
   

Key Responsibilities

• Database Architecture: Design, maintain, and optimize PostgreSQL schemas to support data transformation workflows, session management, and reporting needs.
• Data Transformation: Build reliable pipelines that ingest, clean, transform, and route data between internal systems and third-party APIs.
• Automation Development: Build and maintain automation workflows in n8n and Node.js — including custom logic nodes, error handling, and retry strategies.
• AI Integration: Implement LLM-powered features into backend pipelines, including prompt design, structured JSON output parsing, and model orchestration.
• API Ecosystem Management: Integrate and maintain connections with tools such as Slack, Google Drive, Google Analytics, and other data sources and destinations.
• System Reliability: Monitor, debug, and improve the reliability of automated systems — handling edge cases like API timeouts, context window limits, and malformed data.
• Cloud Operations: Deploy and manage backend services on DigitalOcean and Google Cloud, including scaling, environment configuration, and uptime.
• Documentation: Maintain clear technical documentation for data models, automation architectures, and API integrations to support team knowledge sharing.
   

Perks & Benefits

• Competitive salary and benefits package.
• Hybrid work environment with the opportunity to be fully remote
• Cutting-Edge Tech: Work on real AI-augmented systems that directly impact client outcomes.
• Small, Agile Team: Direct access to leadership and a culture that values ownership and creative problem-solving over rigid ticket queues.
• Career Growth: Financial support for continuous learning and professional development.
   

Required Skills & Experience

• Node.js: 5+ years
• PostgreSQL / MySQL: 3+ years
• React: 2+ years
• n8n or equivalent automation platform: 1+ years
• LLM API integration (OpenAI, Gemini, or similar): demonstrated experience

Is game engine logic and RTP calculation your superpower? There’s a chance to join a fresh team at a leading iGaming company as a Senior Software Engineer. TOP conditions await: above-market salary, quarterly bonuses, unlimited PTO, and a stable home for years to come!

This role sits at the intersection of engineering, game mathematics, platform, and compliance. You’ll work on the tools, frameworks, and services that enable our mathematicians and game teams to build, validate, run, and monitor game logic in production.

This position is about deep ownership of a very specific technical domain: game engines, mathematical packages, simulation data, RTP monitoring, round details, and integrations with games developed both internally and by external studios.

You’ll be part of a, experienced Core team with a high level of responsibility. The impact of this work is direct: incorrect game logic, missing round details, or inaccurate RTP monitoring can affect game delivery timelines, business performance, and regulatory readiness.

If you enjoy working close to complex domain logic, reviewing technical implementations, understanding how games work under the hood, and owning systems where precision matters – this role will feel like home.

Main Responsibilities

– Own, maintain, and evolve Playson’s Game Engine

– Work on internal frameworks and libraries used by mathematicians to implement game logic and mathematical packages

– Review and validate code written by mathematicians, ensuring quality, correctness, maintainability, and proper usage of internal frameworks

– Contribute to the development and support of game engines used to run mathematical logic within our platform

– Support integrations with external game studios by helping build wrappers and bridges between third-party game implementations and Playson’s platform

– Work with data structures and protocols that connect game logic with frontend and backend systems

– Contribute to RTP monitoring processes, including validation of production transaction data against simulation data and expected mathematical behaviour

– Support and evolve tools used for mathematical review, simulations, data files, monitoring, and alerting

– Implement and maintain round details logic required for regulated markets, ensuring that detailed game round information can be correctly provided to partners and regulators

– Collaborate closely with mathematicians, backend engineers, platform teams, compliance stakeholders, and product representatives

– Participate in code reviews and technical discussions to ensure a high engineering standard across the Game Engine domain

– Investigate issues related to game logic, mathematical validation, monitoring, and engine behaviour

– Participate in minimal on-call responsibilities related to the systems owned by the team, mainly around monitoring, alerts, and domain-specific incidents

– Take ownership of a highly specialised area where quality, accuracy, and attention to detail are essential

Mandatory Requirements

– Strong software engineering experience, ideally in backend, game engine, gaming, gambling, betting, or simulation-heavy environments

– Strong background in C++ and experience working with legacy C++ systems

– Good understanding of software architecture, code quality, testing, debugging, and maintainability

– Experience with mathematical models, probability-based systems, simulations, random generators, or RTP-related logic

–Experience reviewing complex code and providing clear technical feedback

– Ability to understand domain-specific logic and work with technical systems where business rules, mathematics, and engineering are closely connected

– Strong problem-solving skills and ability to work with complex, non-standard technical challenges

– Experience working with production systems where reliability, accuracy, and correctness are critical

– Understanding of backend systems, APIs, data flows, and service-to-service communication

– Ability to collaborate closely with non-engineering technical experts, especially mathematicians or domain specialists

– Strong ownership mindset and willingness to become a key expert in a narrow but highly important technical domain

– Product-oriented thinking, with an understanding that games are the core product and engineering decisions directly affect delivery, quality, and compliance

– English communication skills sufficient for working in an international environment

Nice to Have

– Experience in iGaming, gambling, betting, game development, or casino games

– Experience working with game engines, mathematical engines, simulation tools, or game logic frameworks

– Experience with Node.js/TypeScript

– Understanding of regulated markets and compliance requirements in iGaming

– Experience with ClickHouse or other analytical/columnar databases

– Experience with monitoring, alerting, and production diagnostics

– Experience with AI-assisted code review or automated validation tools

– Knowledge of microservices architecture and distributed systems

– Familiarity with Kafka, gRPC, Kubernetes, or AWS

– Experience integrating third-party games, external studio products, or wrapper-based solutions

– Ukrainian language skills would be a plus

We offer

– Competitive Salary

– Quarterly Bonuses

– Unlimited Paid Time Off

– Unlimited Paid Sick Leave

– Remote & Flexible Working

– Private Medical Insurance

– Financial Support for Life Events

– Professional Development Budget

– International Exposure

– Regular Company Events

*Benefits may vary depending on location and contractual agreement

Recruitment Process

– HR interview

– Technical interview (with Live coding)

– Final interview

We are a product-driven startup (White Label) operating in Tier-1 markets. As we are launching a new project, we are expanding our team and looking for a Casino Manager (iGaming) — a specialist who knows how to develop a casino product, manage the game portfolio, and grow key performance indicators based on data-driven insights.

Responsibilities

• Manage the development of the casino product and its key areas;
• Work with the game portfolio: analyze game performance, manage game placement, and optimize content;
• Collaborate with game providers and partners;
• Analyze product metrics and identify growth opportunities;
• Participate in developing promotional activities together with CRM and Marketing teams;
• Monitor market trends and the competitive landscape;
• Improve user experience and key performance indicators of the casino vertical.

Requirements

• Mandatory experience in iGaming;
• Experience as a Casino Manager / Casino Product Manager;
• Deep understanding of online casino products and their key metrics;
• Experience working with game providers;
• Understanding of Retention, Conversion, GGR, NGR, and other iGaming metrics;
• Strong analytical skills and the ability to make data-driven decisions.

Our Hiring Process

The hiring process consists of 4 steps:

1. Communication with a Recruiter;
2. Interview with HR;
3. Interview with the Hiring Manager;
4. Job Offer.

Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team. This position is with a US-based software company providing custom development and AI implementation for North American clients. The team builds and maintains production software, including AI-enabled systems, and works in long-term client engagements.

Team members operate as part of an internal, distributed team and collaborate directly with client stakeholders.

What we’re looking for:

• Proven experience as a WordPress Developer, with a portfolio of previous projects.
• Proficiency in WordPress theme and plugin development.
• Strong knowledge of PHP, HTML, CSS, and JavaScript.
• Familiarity with responsive design principles.
• Experience working with MySQL or other relational databases.
• Understanding of web standards and optimization techniques.
• Good English communication skills (B1+ level).
• Ability to work collaboratively in a team environment.
• Excellent problem-solving and debugging skills.
• Strong attention to detail and the ability to meet project deadlines.

What you’ll be doing:

• Collaborate with design and development teams to create and maintain WordPress websites and applications.
• Customize WordPress themes and plugins to meet client requirements.
• Develop custom functionalities and features using PHP, HTML, CSS, and JavaScript.
• Ensure the security, performance, and scalability of WordPress sites.
• Troubleshoot and debug WordPress-related issues.
• Stay up to date with the latest industry trends and best practices in WordPress development.

What We Offer:

• Working hours aligned with US time zones, typically 16:00—00:00 Kyiv time.
• English lessons to support clear and confident communication.
• Paid vacation and sick days.
• Fully remote work.
• Opportunities for professional growth within the team.
• Structured, personalized onboarding to help you ramp up effectively.

Hiring stages: Recruiter screening → Test assignment → Skills assessment interview.

Apply with your resume and a short note outlining your relevant experience. You can also send your resume directly using our website at comeback.ua. Selected candidates will be contacted by Come Back Agency.

About the Team

You will join an international Ukrainian–Israeli development team working on a data-driven product in the sports betting domain (African market), with future plans to expand into banking solutions.

Project Overview

The product collects and aggregates sports event data from multiple sources, analyzes client behavior, and distributes processed data to end users. The project is actively evolving, with a strong focus on automation and AI-driven decision-making.

Role Purpose

Both frontend and backend experience are highly important for this role.

Responsibilities

• Develop and maintain backend and frontend services using .NET 5/Angluar 16
• Develop system integrations with third party providers (SMS. email, payment systems)
• Work with MS SQL databases (data modeling, performance optimization, changes management)
• Experience with Agentic.ai
• Participate in system architecture discussions and technical decisions
• Collaborate closely with the Team Lead and development team
• Take ownership of assigned components and ensure their stability in production
• Participate in estimation, planning, and Jira-based workflows
• Be available for paid on-call duty on weekends (emergency response within 1 hour, approximately 1-2 per month)

Technical Requirements

Must-have

• Angular 16
• Ionic
• .NET 5
• MS SQL
• understanding of backend architecture and data flows
• Experience working in production systems
• English B2+
  • Experience with Claude and agentic development

Nice-to-have

• RabbitMQ
• AWS
• Python

Soft Skills

• Fast learner, flexible, able to work in a fast-paced environment
• Strong sense of ownership and responsibility
• Attention to detail
• Clear and effective communication
• Team-oriented and humble mindset

Pine Software Technology Ltd is a software company specializing in trading technology solutions for regulated brokers and trading firms. We build SaaS products that support electronic trading, brokerage operations, risk management, and financial data analysis. We are looking for a Senior Data Engineer with a strong background in Software Engineering to join our team and lead the unification of our data platform.

Responsibilities:

— Design, build, and maintain scalable batch and streaming data pipelines using PySpark, SQL, and Databricks.
— Implement and manage Change Data Capture (CDC) pipelines to seamlessly ingest data from source systems into the data platform.
— Design and evolve data models using the Medallion Architecture (Bronze, Silver, Gold layers) within the Databricks Lakehouse.
— Provision, configure, and manage cloud infrastructure as code using Terraform.
— Optimize complex SQL queries and Spark jobs to guarantee high performance, reliability, and data quality at scale.
— Take full ownership of pipeline development end-to-end, communicating directly with stakeholders to refine requirements.
— Collaborate closely with Data Analysts, Data Scientists, and product teams as we expand into analytics, dashboards, ML/AI, and real-time processing.
 

Requirements:

— 6+ years of overall software/data engineering experience, with a solid foundation as a Software Engineer who transitioned into data.
— Strong proficiency in Python and SQL.
— Proven track record of designing, building, and scaling ETL/ELT pipelines using PySpark and Databricks.
— Hands-on experience implementing and managing Change Data Capture (CDC) and streaming pipelines.
— Practical knowledge of Databricks Lakehouse, Medallion Architecture, and dimensional data modeling (Star Schema, Kimball).
— Practical experience provisioning and managing infrastructure using Terraform.
— High level of autonomy and accountability — ability to own tasks from ideation through to completion.
— Strong product mindset with a clear understanding of business value.
— English: Upper-Intermediate or higher.
 

Nice to have:

— Financial domain knowledge (capital markets, brokerage, or trading operations).
— Hands-on experience with Apache Beam or Apache Flink.
 

Company offers:

Care from Day One — medical insurance starting from your first day, including dental care, massage services, and professional psychological support.
Work-Life Balance — 25 days of paid vacation + 30 days of paid sick leave
Investment in Your Energy — Partial reimbursement for sports and fitness activities.
Growth & Learning — Coverage for English or Ukrainian language courses and dedicated professional development budget
Knowledge Library — Access to office books and the Kuka online library.
Island Relaxation — Up to 14 days per year at the company villa in Cyprus.
 

Join the Pine Software team, where your talents and aspirations will be recognized. We offer a dynamic work environment, opportunities for professional growth, and support at every step of your career path.
Start your journey with us — apply today and take the first step toward your bright future!
Pine Software is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Please note that only shortlisted candidates will be contacted.

Admiral Studios is a fast-growing Ukrainian IT outsourcing company, specializing in web development, mobile development, UI/UX, and SEO.

We embrace the latest and most advanced technologies: Node.js, React, Laravel, Shopify, Python, and WordPress.

We create quality projects for clients in the US, Europe, the UK, and Canada 🌍, especially Healthcare, Real Estate, and E-commerce projects.

Currently, our team consists of more than 60+ skilled experts 👨‍💻, and we are constantly growing.

Now, we’re looking for a Linkbuilder ⭐️ to join our team to build and manage high-quality backlinks for English-speaking markets, work with outreach campaigns, donor analysis, and ensure sustainable off-page SEO growth.

For a perfect match, we expect 🎯

• 1+ year of hands-on experience in link building / off-page SEO
• Experience working with English-speaking markets (EU / USA)
• Strong practical skills with Ahrefs
• Experience in outreach campaigns (email / LinkedIn)
• Understanding of white-hat link building principles
• Ability to evaluate donor websites (DR, traffic quality, spam score, relevance)
• Basic understanding of SEO principles (on-page / off-page)
• Working with anchor lists (branded / commercial / dofollow / nofollow)
• Confident use of Google Sheets / Excel for tracking and reporting

Nice to have 💎

• A smart and responsible person
• Strong communication skills
• Ability to keep deadlines and follow up when needed

Why Join Admiral Studios?

⭐️Growth-Oriented Environment – value efficiency, flexibility, and results

🤝Team Spirit – Regular corporate online & offline events to keep the team connected
📚Professional Development Support – we provide:

• A structured Performance Review system
• Access to an internal knowledge library
• Career growth opportunities with a clear development plan
• A budget for improving work processes and implementing new ideas

🧘Work-Life Balance – Enjoy a flexible work schedule and a fully remote work model
✅Paid Time Off – 20 vacation days + 10 sick leave days per year

Hiring steps: Screening — Tech Interview — СТО Interview — Job Offer 

If your experience and skills match our candidate scorecard, the recruiting team will contact you within 5 business days 💙
 
Don't forget to provide your Telegram nickname for contact !

This role is more focused on backend development with Node.js and TypeScript, but it also requires React experience so you can handle your frontend tasks independently rather than relying on a frontend developer.

Infrastructure and production environments are handled by a separate DevOps team, so your focus will remain on application development rather than production support or infrastructure management.

Responsibilities

1. Design, develop, and maintain backend services throughout the full development lifecycle
2. Assist with frontend implementation when needed to deliver product features
3. Release new functionality and monitor feature stability after deployment
4. Work closely with Product, Platform, and Reliability teams
5. Contribute to technical improvements and enhancements within the existing architecture

Tech Stack

Node.js, TypeScript, React, Redis, MySQL, PostgreSQL, Elasticsearch, Kafka/RabbitMQ, monitoring and observability tools

Requirements

• Strong hands-on commercial experience with Node.js and TypeScript
• Experience with React and modern frontend engineering practices
• Solid experience with databases, caching, and data management approaches
• Experience investigating and resolving issues in distributed environments
• A product ownership mindset, with the ability to take features from concept to production
• English communication skills for daily collaboration and team meetings

Nice to Have

Experience with microservice architectures and API development

Experience with Docker and Kubernetes

Knowledge of application performance tuning and optimization

Basic understanding of Linux and networking

Familiarity with clean architecture principles and testing methodologies

What the Company Offers

• Fully remote work environment with a flexible schedule
• Paid vacation and days off
• Salary reviews twice a year
• B2B/contractor cooperation model with accounting support
• An opportunity to work on a large-scale product and influence technical direction

Position Summary: 

The Retailer Support Representative is responsible for providing comprehensive technical and operational support to retailer partners across multiple client programs. This role requires flexibility and adaptability as agents support various customer accounts and may be assigned to new client programs as the company grows.

Key Responsibilities: 

Agents in this role handle both incoming and outgoing communications to ensure complete issue resolution.

• First Point of Contact: Act as the primary support contact for retailer inquiries across all active client programs
• Kiosk Troubleshooting (Touchpoint Support): Diagnose and resolve device power issues, network connectivity problems, scanner/printer malfunctions, and payment device errors
• Loyalty Program Support: Address loyalty program issues and provide general app support to retailers
• Marathon POS Configuration Support: Provide basic setup guidance, verify configurations, and coordinate with the support team for complex POS requests
• CRM Ticket Management: Triage and respond to support inquiries, accurately documenting issue details, troubleshooting steps, and resolutions
• Knowledge Base Utilization: Apply macros, KB articles, and established troubleshooting flows to resolve common issues efficiently
• Guided Troubleshooting: Walk retailers through common fixes including kiosk reboots, connectivity checks (Wi-Fi/Ethernet/VPN), and app reinstall or settings verification
• Outgoing Communication: Proactively contact retailers and on-site personnel to gather additional information, verify issue resolution, and coordinate troubleshooting steps, or to reach the other aim defined by the project.
• Multi-Project Coverage: Provide support across all active client programs (currently Touchpoint and Marathon ARCO Rewards) with readiness to support new customers as onboarded
• Escalation Management: Escalate tickets appropriately to Platform Support, Engineering, or Hardware Ops when issues fall outside first-contact resolution scope
• L1 Escalation Handling: Receive and resolve escalated cases from Level 1 members support team, providing guidance and advanced troubleshooting
• Documentation Maintenance: Collaborate with internal teams to keep support documentation current and identify gaps in the knowledge base
• Continuous Learning: Participate in ongoing training to stay informed on product updates, configuration changes, and support processes

Qualifications: 

• 1+ year of experience in customer support, help desk, or technical troubleshooting roles 
• Familiarity with kiosk systems, POS hardware, or retail environments preferred 
• Basic understanding of network troubleshooting (Wi-Fi, Ethernet, VPN, static IP) 
• Ability to manage multiple cases at once while staying organized and responsive 
• Excellent communication skills — able to clearly explain solutions to both technical and non-technical users 
• Experience with Freshdesk, Jira, or similar ticketing tools is a plus 
• Exposure to MDM tools and payment hardware is helpful but not required 

Schedule: 

• Mon-Fri: 1 pm ET-10 pm ET

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. PAR Retail’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. PAR Retail’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.

What are you going to do? 

We're looking for a product designer to help create and shape our products: fuel and loyalty platforms built for the US market. You'll lead projects end to end, working closely with engineering and stakeholders, and you'll help stand up design practice in our team. We expect a broad range of design skills, exceptional taste, and fluency with the latest AI design workflows. 

What you'll own 

• Design end to end across our vendor-facing and internal surfaces: research, flows, UI, and the details that make it usable at volume. 
• Work directly with product and engineering from the start of a problem, not just at handoff, shaping what gets built and not only how it looks. 
• Use AI-assisted design and prototyping tools as part of your default workflow, moving from idea to tested design fast, and help bring those workflows into our existing legacy designs. 
• Establish research and customer insight practice, so evidence is embedded from problem framing through delivery. 
• Drive competitor and market analysis, including the best current design patterns and industry examples, and use it to shape design direction and inform strategic priorities across teams. 
• Ground decisions in analytics and real usage data rather than preference alone. 
• Build and maintain a design system that holds up as the product and the team grow. 
• Give engineering enough clarity to build confidently, without needing pixel-perfect specs for everything. 

Requirements 

• 5+ years designing digital products for mobile and web. 
• A portfolio that demonstrates both design sensibility and real product depth. 
• Demonstrated research ability: you can plan it, run it, and turn it into direction. 
• Fluency with AI tools, with the ability to work directly in code rather than relying solely on prompts. 
• Strong Figma fundamentals: components, auto layout, variables, and systems that hold up under other people's hands. 
• Excellent communication, with a track record of working effectively with US-based stakeholders. 

Nice to have 

• Experience in retail, fueling, or loyalty domain products. 
• Experience improving user flows in complex domains with a large user base and high event volume. 
• Motion and brand design skills you can apply to product and marketing surfaces. 

PAR Retail Offers:

- Long-term employment;

- Competitive compensation with regular performance-based salary and career development reviews;

- Paid vacations and sick leaves;

- Health insurance program;

- Flexible working hours;

- Sponsored company educational program, corporate library;

- A unique and friendly environment where everyone can explore and learn new technologies.

We are looking for a Senior Media Buyer to own paid acquisition in the financial publishing vertical on Meta and Google. We work with the top partners in the space, so you will have strong offers to run. Offer access is not the hard part. Performance is. What we need is someone who can take a proven offer, find the angle, and make it profitable at scale.
 

This is not a role for someone who maintains campaigns that already work. It is a full ownership seat for a buyer who can walk into a cold offer with no creative history, form a view on the angle within a day, get it live, kill what is not working fast, and scale what is. You will be judged on profit, not on impressions, click-through rates, or how busy the account looks.

The work sits in financial publishing, but we are not hiring someone who has only ever bought in one place. Buyers who spent an entire career optimizing inside a single niche arrive with one playbook and no
second move when it stops working. Buyers who have run financial, health, auto, home, or other direct response markets and stayed profitable across them bring range, and range is what holds up when a
channel shifts or an angle burns out.

This is a hands-on seat and it stays that way. You are in the accounts yourself, at pace, with serious budget behind you. What comes with that is full ownership: the strategy is yours to set, the decisions are
yours to make, and the results are visible to everyone.

WHAT YOU WILL OWN
Offer launch and profitable scale:
● Take financial publishing offers from cold launch to profitable scale on Meta and Google
● Own the full campaign lifecycle: research, angle selection, launch, optimization, scaling, and the decision to cut
● Own the profit and loss on every campaign you run. Payout, cost per acquisition, margin, and volume are your numbers to defend
● Decide which channel fits which offer rather than pushing everything through the same playbook
● Prioritize ruthlessly across the offers available to you. Know which ones deserve budget this week and which do not
● Scale winners aggressively without letting performance collapse under the extra spend
● Build repeatable launch playbooks so a new offer goes live in days, not weeks

Creative direction and angle development:
● Own the angle. You decide what the hook is, who it speaks to, and why it will convert before
anything gets designed
● Brief designers, copywriters, and video editors with enough specificity that the first round is testable rather than decorative
● Build and maintain a creative testing pipeline with the volume and cadence the platforms demand
● Own advertorials, pre-landers, and landing page angles alongside the ad creative, and test the full path rather than the ad in isolation
● Adapt the approach to the channel. Interruption traffic and intent traffic need different angles, different funnels, and different proof
● Run competitive and market research continuously. Know what is running, what is fatiguing, and what is about to work
● Use AI tools to increase creative throughput and research speed where they genuinely help, and know where they do not

Testing discipline and budget control:
● Design test structures that produce clean signal: what is being tested, at what budget, and what result triggers which decision
● Set explicit kill rules and scale rules in advance so decisions are made on data rather than on hope
● Manage daily and monthly budgets against targets, and flag early when spend is not going to return
● Keep a clear record of what has been tested and what it produced, so the same losing angle is not relaunched twice
● Balance exploration and exploitation deliberately. Protect budget for new offers and new angles even while scaling a winner

Tracking, data, and attribution:
● Own the tracking setup end to end: trackers, server to server postbacks, conversion APIs, pixels, and parameter hygiene
● Validate that the numbers are real before scaling on them, and debug attribution gaps yourself rather than escalating them
● Work with analytics on reporting that shows profitability by offer, angle, creative, and placement
● Reconcile platform data against network and advertiser data, and chase discrepancies until they are explained
● Use post-click and post-conversion data to inform buying decisions, not just front end metrics

Account infrastructure and compliance:
● Own account structure, ad account health, and the operational setup that keeps spend running without interruption
● Keep creatives and funnels inside Meta and Google policy. We build for longevity, not for a week of spend before a ban
● Manage relationships with platform reps and vendors, and use them to unlock scale and resolve issues fast
● Work with our partners on payouts, caps, creative approvals, and early access to new offers
● Maintain documentation on setups, integrations, and process so nothing sits only in your head

Playbooks and standards:
● Turn what works into documented playbooks: launch structures, test frameworks, angle libraries, and creative briefs
● Set the standard for how buying is done here through your own results
● Report on a clear cadence: what is spending, what is working, what gets cut this week, and what needs a decision
● Share what you learn with the creative and analytics teams so wins do not stay locked inside your accounts

WHAT WE ARE LOOKING FOR
Must-have:
● 5 or more years of hands-on media buying with direct ownership of spend and profitability, not
agency reporting or campaign assistance
● Big-budget experience. At least 100,000 dollars a month in ad spend that you personally managed, sustained over time rather than in one spike. Below that level this is not the right role
● Financial publishing experience is what we are looking for first. Health direct response is the closest adjacent background
● If not financial publishing, then a track record across at least three distinct verticals, with auto and home a strong plus. A career spent inside a single niche is a mismatch here, and gambling-only backgrounds in particular tend to be too narrow
● Deep Meta buying expertise: account structure, testing frameworks, creative volume, scaling mechanics, and account health at high daily spend
● Hands-on Google buying experience across at least one of Search, Demand Gen, YouTube, or Performance Max, with a real view on how buying there differs from Meta
● Proven ability to take an offer from zero to profitable scale, with specific numbers you can walk through
● Creative and angle ownership. You direct the creative and the funnel rather than waiting for assets to be handed to you
● Tracking fluency: trackers, server to server postbacks, conversion APIs, and the ability to debug attribution yourself
● Comfortable being measured on profit and comfortable saying when something is not working
● Self-directed. You can run a full portfolio without a large support structure around you
● Excellent English, written and verbal (C1 or above)

Nice to have:
● Native buying experience on the major networks
● Financial publishing, newsletter, or subscription direct response background
● Auto and home verticals, including insurance and home services lead generation
● Subscriber acquisition and list building economics, buying against lifetime value rather than front end conversion alone
● Familiarity with the funnel formats this vertical runs on: advertorials, long form sales pages, VSLs, and lead magnets
● Fluency with AI tools for creative production, research, and analysis

WHO FITS THIS ROLE
You are a buyer who has scaled offers profitably with your own money on the line, or close enough to it that it felt that way. You can walk through the numbers on your best campaigns and your worst ones
without reaching for excuses. You know the difference between a campaign that worked and a campaign that happened to run during a good week. 

You have worked across several verticals and you treat that as your advantage rather than a gap. You have been the new person in an unfamiliar market before, and you know how you get up to speed: the research, the angles you borrow, the assumptions you test first. Buyers who have only ever run one niche tend to have one playbook. You have several, and you know which one to reach for. You think in angles before you think in settings. You know that creative and offer selection decide most of the outcome and that account optimization only moves the last stretch. 

You brief creative properly, you
test at volume, and you do not fall in love with an ad that is losing money. You move fast and you decide fast. You do not need a full picture before you act, and you do not sit on a losing test hoping it turns. You set your kill rules in advance and you follow them.

You work independently and you want to stay in the accounts. You are used to owning a portfolio without a machine of specialists behind you, and you know how to get what you need from the people around
you. This is a senior buyer seat, and going deeper on the channels rather than away from them is the point.

Become part of the international AS Talent Agency team!

We work with bloggers and creators worldwide, helping them build strong personal brands and increase their income. We are currently scaling our Creator Acquisition department and looking for a strong sales professional to develop the Japanese market.

Your role as a Creator Acquisition Manager:

You will be responsible for finding new creators and partners, conducting negotiations, and closing deals. You will independently build and manage the entire pipeline—from initial contact to the start of cooperation.

Your responsibilities:

• Independently search for creators, scouts, and other potential partners.
• Develop sourcing channels through cold outreach, social media, referrals, and industry events.
• Build and manage a healthy, high-quality sales pipeline.
• Deliver presentations and conduct negotiations in Japanese.
• Identify potential partners’ needs and offer relevant cooperation terms.
• Handle objections, follow-ups, and prospect re-engagement.
• Guide partners from the first contact to contract signing and onboarding.
• Track funnel KPIs and maintain accurate records in the CRM.
• Build strong, long-term relationships with creators and partners.

• Represent the company at international conferences and business events.

   

What we expect:

• Fluency in Japanese.
• At least three years of experience in Sales, Business Development, Creator Acquisition, or Partnerships.
• Proven experience in independently sourcing leads, building pipelines, and closing deals.
• Strong negotiation, sales, and presentation skills.
• The ability to sell value and results rather than simply a service.
• An understanding of key sales metrics and the ability to work with data.
• Experience working with CRM systems.
• A proactive, persistent, and results-driven mindset.
• Willingness to travel and attend conferences and in-person meetings.
• Comfort working within the dating and adult creator economy.

Nice to have:

• Knowledge of the adult industry or affiliate marketing.
• Experience working for an affiliate network.
• Experience working in a medium-sized or large company.
• Experience in Creator Economy, Dating, iGaming, Digital, or e-commerce.
• An established network of creators, scouts, agencies, or partners.
• Experience working with the Japanese market.
• Experience attending international conferences.
• Experience closing large or high-ticket deals.

What we offer:

• 34 paid days off and fully paid sick leave.
• Fast decision-making without unnecessary bureaucracy.
• Direct access to C-level executives.
• International conferences and business travel.
• The opportunity to work with creators from different countries.
• The chance to develop a new market and grow together with the company.

Financial terms:

This position offers a competitive fixed salary and a performance-based bonus for every successfully closed deal. Your income will directly depend on your results and grow alongside them.

Our hiring process:

• CV review.
• Introductory interview with a recruiter.
• Interview with the Head of the department.
• Job Offer.

After accepting the offer, the candidate must sign an NDA and complete a polygraph test before their first working day.

Join AS Talent Agency and help us develop the creator economy in the international market!

Join One of the Fastest-Growing Online Education Companies in the World

At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.

Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries. To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.

Now we're looking for an experienced Customer Retention Manager to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue. If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.

This is a full-time, remote role with a working schedule of 9:00 AM to 6:00 PM EST.

Why This Role Is Different

At ELVTR, customer relationships don't end after enrollment—they're just beginning. As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.

You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty. Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.

You'll Love This Role If You:

• Enjoy solving complex customer challenges with creative solutions
• Thrive in a fast-paced, KPI-driven environment
• Are an exceptional negotiator who can create win-win outcomes
• Love using data to improve processes and business performance
• Enjoy coaching others and sharing best practices
• Are highly organized and take ownership of your work
• Communicate confidently with customers and cross-functional teams
• Believe outstanding customer experiences drive long-term business success

What You'll Do

• Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience
• Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions
• Recover overdue installment payments by proactively engaging customers and resolving billing-related issues
• Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances
• Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams
• Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes
• Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention
• Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives
• Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards
• Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience
• Identify opportunities to automate retention processes and improve operational efficiency
• Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses

What We're Looking For

• 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role
• Excellent English communication skills, both written and spoken
• Proven experience supporting customers in the US market
• Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue
• Experience managing refund requests, payment recovery, billing issues, and installment collections
• Ability to navigate difficult customer conversations with empathy while protecting company interests
• A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement
• Strong ownership, problem-solving, and decision-making skills
• Excellent organizational skills and attention to detail
• Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams
• Previous leadership, mentoring, or process improvement experience is a strong plus

Nice to Have

• Experience in the online education or EdTech industry
• Experience in high-ticket B2C sales environments
• Previous experience leading or mentoring a retention team
• Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems
• Experience working with subscription or installment payment models
• Knowledge of billing operations, chargebacks, and payment recovery processes
• Experience analyzing customer retention metrics to drive business improvements
• Comfortable working in a fast-paced, performance-driven environment
• Experience collaborating across Sales, Finance, Product, and Customer Success teams
• Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms

What We Offer

• Competitive Compensation:Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally
• Learn and Grow:Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies
• Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team
• Health & Wellbeing:Gym membership reimbursement,Mental health support, Generous paid vacation allowance

Why Join ELVTR?

• Make an Impact:Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.
• Grow Your Career:We're committed to developing our people. As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.
• Join a Winning Team:Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.

Ready to Help Shape the Future of Online Learning?

If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.

Apply today and become part of ELVTR's next chapter of growth.

ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.