Jobs at Djinni

About the Company

We are a European IT company with 200+ specialists delivering SaaS platforms, enterprise solutions, and cloud-native products for clients worldwide. We focus on building strong, long-term teams and supporting continuous professional growth.

About the Internship & Project

We are looking for a Trainee Data Scientist to join a project delivered for a UK-based marketing data platform. The client’s platform connects various marketing channels under one roof, helping businesses understand customer retention and acquisition through advanced Single Customer View dashboards and personalization tools. You will contribute to real client projects, focusing on Marketing Mix Modelling (MMM) and causal marketing measurement. We are looking for someone with strong statistical reasoning who is motivated to build real-world data science skills, work with e-commerce datasets, and grow into a specialized role.

Responsibilities

• Prepare, clean, and process real e-commerce and marketing datasets
• Build, validate, and diagnose Marketing Mix Models (MMM) using Python
• Analyze seasonality, promotions, and pricing, as well as model adstock/carryover and saturation
• Calculate incremental revenue and ROAS, build response curves, and develop budget optimization models
• Work closely with the Head of Data Analysis and CTO, actively questioning model outputs to ensure statistical accuracy
• Compare MMM results with experiments and other attribution methods, visualizing findings and eventually explaining technical results in simple client-facing language

Requirements

• Good foundation in Python for data analysis (pandas, NumPy, SciPy, scikit-learn)
• Solid knowledge of statistics and regression
• Understanding of model validation and the clear distinction between correlation and causation
• Up to 3 links to pet projects or an academic project demonstrating your best Data Science skills
• English level: Upper-Intermediate

Why This Internship is Exciting

• Great opportunity to enter a specialized and rapidly growing field of Marketing Mix Modelling (MMM)
• Work with real e-commerce datasets and influence real commercial decisions
• Receive strong mentorship from experienced professionals ready to teach you MMM, e-commerce marketing, and attribution
• Gain exposure to advanced tools like Bayesian MMM, PyMC, Google Meridian, and Meta Robyn
• A clear path from an internship to a Junior role, with the potential to become the company’s internal MMM expert and transition into client-facing responsibilities

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Senior Monetization Specialist Android Developer to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
 

Key Responsibilities:

• Ad Architecture & Integration: Build and maintain scalable, robust native ad architectures in Android (Kotlin / Java) covering Interstitials, App Open Ads, Rewarded Videos, and Native/Banner formats.
• Mediation Mastery: Manage, configure, and optimize enterprise mediation stacks, with an emphasis on AppLovin MAX and Google AdMob.
• Smart Loading & Show Rates: Architect intelligent caching, pre-fetching, and asynchronous loading flows to eliminate latency, prevent ad drops, and achieve industry-leading Show Rates.
• eCPM Optimization & Bidding Logic: Implement code-level triggers, contextual engagement signals, and dynamic refresh logic to drive aggressive competition among programmatic bidders.
• SDKs & Custom Adapters: Integrate, test, and maintain third-party ad network SDKs, custom mediation adapters, and bidding partners.
• Diagnostics & Revenue Stability: Continuously monitor core monetization metrics (eCPM, ARPDAU, Latency, Impression Depth) and rapidly troubleshoot fill-rate drops or mediation errors.
• Policy & Privacy Compliance: Ensure full adherence to Google Play developer policies, AdMob/AppLovin quality guidelines, CMP/Consent frameworks, and invalid traffic (IVT) prevention rules.

Job requirements

• 5+ years of professional Native Android development experience (Kotlin / Java) utility apps.
• 5+ years of dedicated technical experience with mobile ad networks and mediation platforms, specifically AppLovin MAX and Google AdMob.
• Proven track record of building and maintaining monetization layers in high-scale utility or casual Android apps.
• In-depth understanding of programmatic in-app bidding, waterfall configurations, floor pricing, and real-time auction dynamics.
• Strong understanding of the utility app lifecycle: user flows, retention patterns, and high-converting ad placement timing.
• Data-driven mindset: ability to connect code architecture directly to ad revenue performance and unit economics.

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a Head of VIP Retention

Requirements:

-3+ years of experience in VIP / Retention in iGaming, including experience managing a team or function.

- Strong understanding of VIP players’ specific needs, preferences, and behavior.

- Experience developing and implementing VIP strategies, player segmentation, and personalized player engagement approaches.

- Understanding of the full VIP player lifecycle: Pre-VIP → VIP → Retention → Churn Prevention → Reactivation.

- Experience managing key VIP performance metrics, including NGR, LTV, Retention, Churn, Reactivation, Bonus Cost, and VIP Share.

- Experience developing VIP services, personalized communications, bonuses, privileges, and loyalty programs.

- Experience working with CRM systems, communication automation, triggers, and personalized engagement flows.

- Experience defining requirements and assigning tasks to Product, Analytics, and CRM teams, as well as collaborating with cross-functional teams.

- Team management experience, including setting goals and KPIs, monitoring performance, and developing team members.

Responsibilities:

- VIP Function Management: Oversee the VIP function, including Retention, VIP Managers, and VIP Support, covering team management, processes, strategy, and KPIs.

-VIP Strategy and Policy Development: Develop and implement the VIP strategy and policies, focusing on personalized, non-sales-driven, user-needs-based player engagement. Identify the key needs of VIP players and develop personalized services, privileges, concierge services, and product solutions that deliver value to VIPs. Enhance segmentation, personalization, and strategies for retaining, reactivating, and increasing the value of VIP players throughout the entire player lifecycle.

-VIP Communications Development: Enhance VIP communications through personalized interactions, new communication channels, and engagement formats.

-VIP Automation Development: Implement and optimize triggers, personalized engagement flows, activity monitoring, analytics, retention, and reactivation initiatives.

-VIP Support and Service Quality: Establish VIP support standards, prioritization rules, and escalation procedures. Monitor response times and resolution quality, taking into account each player's value and needs.

-VIP Business Performance Management: Manage the economics of the VIP function, including NGR, LTV, and the cost-effectiveness of bonuses, privileges, engagement mechanics, and services.

Benefits

🍀 An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more;

🤝Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol, Yerevan — work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided;

🏖Paid vacations, sick leave, personal event days, days off;

👨‍⚕️Corporate health insurance program for your well-being;

💵Referral program - enjoy cooperation with your colleagues and get a bonus;

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;

💁🏼‍♀️Rewards program for mentoring and coaching colleagues;

✈️In-house Travel Service;

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie/book/pets lovers, special office days dedicated to holidays;

🎳Company events, team buildings.

About the Company

We are an international iGaming technology company providing casino platform solutions and proprietary casino games to B2B partners. We are expanding our commercial team and looking for a business development professional to develop new partnerships and grow our presence in Spanish- and Portuguese-speaking markets.

Responsibilities

• Identify and acquire new B2B clients, including online casino operators, sportsbook operators, game aggregators, and platform providers.
• Develop and manage relationships with key decision-makers.
• Generate leads, conduct business negotiations, and close commercial deals.
• Build and execute business development strategies for Spanish- and Portuguese-speaking markets.
• Represent the company at industry events and iGaming exhibitions.
• Maintain a strong sales pipeline and achieve agreed commercial targets.

Requirements

• Fluent English and fluent Spanish or Portuguese; Brazilian Portuguese is a strong advantage.
• Previous experience in B2B sales, business development, or partnerships.
• iGaming experience is strongly preferred, particularly with casino platforms, game providers, aggregators, or online operators.
• Strong negotiation, communication, and relationship-building skills.
• Ability to work independently, identify opportunities, and drive deals from first contact to closing.
• Willingness to work on-site in Limassol, Cyprus.

What We Offer

• An opportunity to join an international iGaming technology business.
• A role with real ownership over business development and market expansion.
• Competitive compensation with performance-based incentives.
• Opportunities to attend international industry events and build a global professional network.

Interested? Send us your CV and a short introduction highlighting your relevant B2B sales experience, language skills, and iGaming background.

We are a product-focused technology company building a new, scalable platform from the ground up. Our R&D team in Yerevan is looking for a Java Backend Developer who wants to contribute to key technical decisions and shape the product’s architecture.

 Responsibilities:

• Develop scalable backend services using Java, Spring, and Spring Boot.
• Design and implement microservices, APIs, and system integrations.
• Contribute to architectural decisions and technical improvements.
• Build reliable, high-performance solutions with clean, maintainable code.
• Collaborate with cross-functional teams to deliver effective technical solutions.

Requirements:

• Strong commercial experience with Java 17+.
• Solid knowledge of Spring and Spring Boot.
• Understanding of REST APIs and microservice architecture.
• Experience with relational and NoSQL databases.
• Familiarity with Docker and CI/CD pipelines.
• Strong problem-solving skills and the ability to work independently.
• Willingness to work on-site in Yerevan or relocate.

What We Offer:

• The opportunity to build a product from scratch.
• Direct influence on architecture and technology choices.
• A modern tech stack and challenging engineering tasks.
• Room for professional growth and technical ownership.
• Collaboration with an experienced engineering team.

We are looking for an AI Prompt Engineer / AI Integration Engineer with hands-on experience using modern LLM tools such as ChatGPT, Claude, and similar platforms.

The role will focus on applying AI capabilities to engineering web applications, specifically drilling and completion software.

• Responsibilities:

  Identify practical AI use cases for drilling and completion software.
  Design, test, and improve prompts using ChatGPT, Claude, and similar tools.
  Support integration of AI features into engineering web applications.
  Work with product, engineering, and domain teams to validate AI outputs.
  Help define best practices for AI-assisted workflows and responsible AI usage.

• Mandatory Skills Description:

  Practical experience with modern LLM and GenAI tools/platforms, such as ChatGPT, Claude, Azure OpenAI Service, Azure AI Foundry, or similar.
  Strong prompt engineering skills.
  Hands-on experience with LangSmith, LangChain, DeepAgent, or similar frameworks
  Experience with Kafka, Kubernates, Postgres and Bedrock
  Backend: Python
  Experience applying AI tools to real business, engineering, or software development use cases.
  Understanding of how AI/LLM capabilities can be integrated into web applications.
  Ability to design AI-assisted workflows, prompts, and response validation approaches.
  Good understanding of web application concepts.
  Strong communication skills.

• Nice-to-Have Skills Description:

  Experience with drilling, completion, oil & gas, or other engineering software.
  Experience with AI assistants, copilots, workflow automation, or decision-support tools.
  Familiarity with JavaScript/TypeScript, Node.js, Angular, React, or similar technologies.
  Experience with GitHub Copilot, Cursor, or other AI-assisted development tools.
  Experience working with technical documentation, engineering data, or domain-specific knowledge bases.

Mint Innovations is a product IT company developing comprehensive solutions for last-mile delivery automation and OOH (Out-of-Home) infrastructure. We combine software, hardware (electronics & metal body design), and IoT to create technologies that work in the real world.

Today our team is 140+ specialists working on large-scale international products for customers in Ukraine, Europe, and other markets.

As the company continues to grow, we are looking for a Business Analyst who will strengthen our product and technology direction and help us scale and elevate our products to a new level.

Key Responsibilities

• Analyze operational processes and usage scenarios of parcel lockers and other OOH solutions from the perspective of operators, customers, and end users
• Work with requirements spanning software, hardware, and embedded solutions simultaneously, taking into account the interdependencies between them
• Analyze operational and product data (occupancy, turnover, dwell time, redirections, etc.) to identify opportunities for product and network optimization
• Gather, analyze, and formalize business, user, and functional requirements
• Translate business needs into clear and understandable requirements for technical teams
• Analyze and describe business processes, identify pain points and opportunities for improvement
• Create and maintain business requirements, functional requirements, and other necessary documentation
• Break down complex requirements to a level understandable for technical teams
• Work together with Delivery Managers to define scope of work, priorities, and expected outcomes
• Identify dependencies, constraints, risks, and potential conflicts within requirements
• Ensure requirements traceability throughout their entire lifecycle — from gathering the need to implementation and verification of the result
• Collaborate with developers and technical specialists to clarify requirements and find optimal solutions
• Communicate with international customers to clarify requirements, align expectations, and provide support at all stages of cooperation
• Collaborate with the QA team on preparing test scenarios and acceptance criteria
• Participate in team activities necessary for task delivery
• Keep the backlog and its related documentation up to date
• Analyze requirement changes and assess their impact on scope, timelines, resources, and related functionality
• Validate implemented functionality against business requirements and expected outcomes
• Participate in UAT and support stakeholders during functionality acceptance
• Conduct data analysis and use it to validate hypotheses and support product decisions
• Continuously improve processes for working with requirements, documentation, and cross-team collaboration

Requirements

• 1–2+ years of experience as a Business Analyst
• Experience working with products combining software, hardware, and/or embedded solutions is a plus
• Strong skills in gathering, analyzing, and formalizing requirements (business/functional/non-functional requirements)
• Experience with requirements documentation (User Stories, BRD/FRD, etc.)
• Analytical mindset, ability to work with data and draw product conclusions from it
• Experience working with international customers
• Understanding of Agile/Scrum methodologies, experience working in cross-functional teams
• Ability to decompose complex requirements and manage dependencies and risks
• Experience participating in UAT and validating functionality
• English proficiency — B2 or higher

What We Offer

• Opportunity to work on an innovative product used by international customers.
• Challenging technical tasks combining software and hardware.
• Professional and supportive engineering team.
• Competitive compensation and reviews.
• Opportunities for professional growth and continuous learning.
• Flexible working environment.
• Modern tools and technologies.
• English at the office

About the Role

We are looking for a Graphic & Industrial Designer to support the development and presentation of drone components and related products. You will be responsible for designing product packaging, labels, visual materials, and other design assets for manufacturing, product identification, and brand communication.

We value a practical, detail-oriented designer who combines strong visual skills with an understanding of physical products and uses AI tools to accelerate everyday design workflows.

Key Responsibilities

• Design packaging for drone components, including boxes, inserts, protective packaging, and product labels.
• Develop product graphics, branding elements, stickers, instruction sheets, and technical product documentation layouts.
• Create print-ready files and artwork specifications for suppliers and production.
• Develop product presentation materials, catalogs, brochures, and digital marketing assets.
• Collaborate with engineering, production, and marketing teams to ensure designs meet functional and manufacturing requirements.
• Prepare and adapt 2D/3D visualizations, mockups, and packaging prototypes.
• Use AI-powered tools to speed up concept development, visual exploration, image editing, and repetitive design tasks.
• Maintain consistent visual standards across products and packaging.

Requirements

• Professional experience in graphic design, packaging design, industrial design, or a related field.
• Proficiency in Adobe Illustrator and Photoshop; experience with InDesign is an advantage.
• Experience preparing print-ready files, dielines, labels, and packaging layouts.
• Understanding of printing technologies, materials, color management, and production specifications.
• Ability to create clear, functional designs for technical products and components.
• Practical experience using AI tools in design workflows, such as ChatGPT, Adobe Firefly, Midjourney, or similar tools.
• Good communication and collaboration skills.
• English at B2 level or higher.
• Remote

Nice to Have

• Experience with industrial, electronic, automotive, aerospace, or drone-related products.
• Basic 3D modeling or visualization skills using Fusion 360, SolidWorks, Blender, or similar tools.
• Experience designing protective packaging for fragile or precision components.
• Knowledge of sustainable packaging materials and production cost optimization.
• Experience creating assembly instructions, exploded views, or technical illustrations.

What We Offer

• Opportunity to contribute to the development of a growing drone-component manufacturing operation.
• Direct collaboration with engineering and production teams.
• The opportunity to introduce AI-driven workflows and improve design processes.
• A practical, product-focused environment with room for professional growth.

We are seeking a proactive and skilled Lead VFX Artist to head our VFX direction and foster the growth of our artistic team. In this role, you will hold complete ownership over the visual and technical excellence of real-time effects across our game portfolio — ranging from dynamic gameplay and character interactions to polished UI animations, rewards, and feedback systems.

This is a high-impact, hands-on role within our client’s team where your ideas, technical insight, and artistic vision will directly shape the player experience. You will collaborate closely with Cross-Functional Teams, including 2D/Spine Animators, UI/UX, Art, Tech Art, Game Design, Product, and Development.

Key Responsibilities & Expectations

• Team Leadership & Mentorship: Guide, inspire, and manage the VFX team through regular 1:1s, performance evaluations, continuous feedback, and knowledge sharing.
• Hands-on Execution & Quality: Drive visual effects from early conceptual stages to final, polished in-game integration.
• Pipeline & Workflow Optimization: Establish clear technical standards, refine production pipelines, and manage team allocation and delivery timelines.
• Cross-Disciplinary Approach: Assess features to select the best execution path (Spine, Unity, VFX, or a hybrid approach) and solve production blockers effectively.

• Artistic & Technical Balance: Ensure game visual hierarchy, timing, composition, and visual feedback remain top-notch while staying within mobile technical limits.

   

What We Are Looking For

• Leadership Experience: Proven track record of leading, mentoring, and managing artists in a game development environment.
• Casual Mobile Expertise: In-depth knowledge of casual mobile game visual dynamics and performance constraints.
• Unity Proficiency: Solid hands-on experience with Unity (Particle System, Shader Graph, custom shaders, and mobile optimization).
• Spine Animation: Ability to create/review animations, prepare assets, and integrate Spine assets smoothly into Unity.
• Motion & Visual Design: Exceptional grasp of timing, anticipation, readability, and overall game feel.
• Technical Art Foundations: Understanding of mobile platform limitations, performance profiling, and optimization best practices.
• Communication: Ability to articulate creative and technical proposals clearly to stakeholders and cross-functional teams.
• Portfolio: A rich collection of work showcasing gameplay effects, character VFX, and dynamic UI animations.

• Gamer Mindset: Deep passion for games and a curiosity about why specific visual solutions resonate with players.

   

Nice-to-Haves / Bonus Points

• Experience with Poker, Card, or Casino-style games (or a strong curiosity to master these mechanics and player behaviors).
• Multilingual skills (fluency in two or more: English, Ukrainian, Mandarin Chinese).
• Familiarity with After Effects or other advanced motion design tools.
• Experience supporting multiple production pipelines/projects simultaneously.

• Openness to potential relocation to Japan.

   

How to Apply

If you want to combine hands-on creation with team leadership and leave a real mark on mobile games, we’d love to connect!

Please share your CV along with a link to your Portfolio.

• You will join a Regulatory Reporting Platform within a large US investment bank. The platform is responsible for collecting, processing, and transforming large volumes of data from multiple internal systems to produce regulatory reports for 240 jurisdictions worldwide. In total, the platform supports around 10,000 reports across a wide range of regulatory, compliance, financial, and risk reporting areas.
  This is a large-scale, business-critical data platform operating in a highly regulated environment, where data accuracy, quality, traceability, and timely delivery are essential. The team works on building and enhancing data pipelines, implementing reporting logic, ensuring data validation and reconciliation, and supporting the generation of complex regulatory outputs.
  The project is delivered by a global distributed team with colleagues located in Ukraine, Poland, and the US, offering close collaboration with engineers, analysts, and business stakeholders across multiple regions.

   

• Responsibilities:

  - Design, develop, and maintain solutions for a large-scale Regulatory Reporting Platform
  - Build and enhance data processing pipelines using Java and Apache Spark
  - Implement scalable logic for data ingestion, transformation, aggregation, and enrichment from multiple internal data sources
  - Develop and optimize batch processing jobs to support the generation of regulatory reports across multiple jurisdictions
  - Ensure high standards of data quality, validation, reconciliation, and consistency throughout the reporting lifecycle
  - Translate business and regulatory requirements into robust technical solutions
  - Collaborate with business analysts, QA engineers, and cross-functional teams to deliver reporting functionality
  - Investigate and resolve data and application issues in development, test, and production environments
  - Improve application performance, scalability, and reliability for high-volume data processing workloads
  - Contribute to the design and implementation of reusable components and engineering best practices
  - Participate in code reviews, testing, and release activities to ensure high-quality deliverables
  - Work closely with distributed teams across Ukraine, Poland, and the US in an agile delivery model
  - Support continuous improvement of the platform, including monitoring, troubleshooting, and operational stability

   

• Mandatory Skills Description:

  - 6+ years of commercial experience with Python
  - 2+ years of PySpark experience
  - Experience in designing and developing scalable, high-performance backend applications
  - Good knowledge of SQL and working with large datasets from multiple data sources
  - Strong problem-solving skills and ability to work effectively in a global distributed team

   

• Nice-to-Have Skills Description:

  - Experience in financial services, investment banking, or regulatory reporting projects
  - Familiarity with data quality, reconciliation, and control frameworks
  - Experience working with large-scale enterprise data platforms
  - Knowledge of cloud environments and modern data platform architectures
  - Understanding of CI/CD practices and automated deployment pipelines
  - Experience working in Agile / Scrum teams within a distributed global setup

   

• Languages:
  • English: B2 Upper Intermediate

We’re looking for a proactive, hands-on Community & SEO Content Manager who combines strong content creation and SEO skills with a genuine interest in building professional communities.

You’ll play an important role in growing ArboNation by creating valuable, trustworthy resources that help tree care professionals solve real-world challenges, improving our visibility through organic search, and building an engaged community where industry professionals can connect, share knowledge, and learn from one another.

The ideal candidate is both a strong writer and a community builder - someone who takes initiative, understands audience needs, works independently, and follows through to turn ideas into meaningful results.
 

Responsibilities

• Audit, update, and maintain existing website content.
• Conduct keyword research and identify relevant search opportunities for the US market.
• Plan, write, edit, and publish SEO-friendly content, including guides, checklists, and templates.
• Improve on-page SEO, content structure, and internal linking.
• Research audience needs and turn recurring questions into useful resources.
• Recruit, onboard, and support founding community members.
• Manage daily community activity, respond to questions in English and Spanish, and facilitate discussions.
• Follow up with members to help them achieve practical outcomes.
• Coordinate expert sessions and identify opportunities for new content.
• Monitor SEO performance, website analytics, and community engagement.
• Prepare monthly reports and collaborate with marketing, partnerships, and development teams.
• Ensure content accuracy, source verification, privacy, and responsible use of AI.
   

Requirements

• Strong English writing, editing, and interviewing skills.
• Practical experience with SEO, keyword research, search intent, and on-page optimization.
• Experience managing website content through a CMS.
• Working knowledge of Google Search Console and website analytics.
• Strong research and fact-checking skills.
• Experience in community management, onboarding, moderation, and member support.
• Spanish proficiency at approximately B2 level or equivalent.
• Ability to create clear, practical content from complex information.
• Strong organizational skills and the ability to work independently.
• Responsible use of AI tools and understanding of confidentiality, privacy, and consent.
   

Nice to have:

• Experience with B2B or professional communities.
• Knowledge of arboriculture, landscaping, construction, or other field-service industries.
• Experience with newsletters, online events, and technical SEO.
   

Work format: Full-time, remote, Monday–Friday, with agreed working hours that overlap with the US market.

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We are currently seeking a Customer Support Representative (Hospitality) to join our team.

This role is part of a newly launched international project in the hospitality industry, supporting guests throughout their stay and ensuring they receive exceptional service at every stage of their journey.

You'll communicate with guests across multiple channels, helping them with booking-related questions, property access, reservations, and other service requests. We're looking for professionals who genuinely enjoy helping people, stay calm under pressure, and believe that every interaction should leave guests with a positive impression.

Working schedule:

• Monday–Sunday;
• 5 shifts per week on a rotating schedule, 2 obligatory night shifts, first couple of months no night shifts;
• Shift options:
  • 07:00–16:00 CET
  • 15:00–00:00 CET
  • 23:00–08:00 CET
• 30-min. lunch break;
• +25 min. sanitary break
• Schedules are shared one week in advance.

Your future responsibilities include:

• Providing support to guests via phone calls, email, chat, WhatsApp, and online booking platforms;
• Assisting guests with booking questions, reservation updates, and property access;
• Delivering service with a true hospitality mindset, always putting the guest experience first;
• Resolving guest inquiries efficiently while maintaining a warm, professional, and empathetic tone;
• Escalating critical cases, such as refund requests, legal matters, or complaints requiring special attention, to the appropriate internal teams;
• Accurately documenting customer interactions using internal systems and tools;
• Collaborating with teammates to ensure a seamless and consistent guest experience.

Communication channels:

• Phone calls;
• Email;
• Live chat;
• WhatsApp;
• Online booking platform messages.

Needed experience & skills:Required:

• German (B2+) and English (B2+)
• At least 1 - 3 years of experience in Customer Support, Hospitality, or another customer-facing role;
• Confidence communicating with customers across multiple channels.

Soft skills:

• Strong problem-solving skills and the ability to think independently;
• Excellent written and verbal communication;
• A warm, guest-oriented communication style;
• Ability to remain calm and professional in challenging situations;
• Adaptability in a fast-changing environment;
• Strong multitasking skills without compromising service quality;
• Positive attitude and genuine team spirit.

Work with EverHelp is about:

• Fully remote collaboration;
• Working on an international hospitality project supporting guests from around the world;
• A welcoming, collaborative team environment where people genuinely support one another;
• Comprehensive onboarding and continuous support from experienced professionals;
• Opportunity to grow while working with a fast-growing international business.

Training program:

• Three-week paid onboarding program, including:
  • self-paced learning;
  • live online training sessions;
  • quizzes;
  • practice with real customer cases.
• You'll receive continuous guidance from experienced teammates throughout your onboarding.

What makes this role unique?

Hospitality is about much more than answering questions—it's about creating memorable experiences. Every interaction is an opportunity to make a guest feel welcome, supported, and valued.

You'll join a rapidly growing international project where adaptability, teamwork, and a genuine desire to help others are just as important as technical knowledge. While the environment can be fast-paced, you'll always have access to comprehensive training and 24/7 support from experienced colleagues.

Submit your resume and join our team! 🚀

We are looking for a VIP Account Management Team Lead to build, lead, and develop our VIP Account Management function across LATAM markets. This position combines team leadership, premium customer service, player retention, operational excellence, and performance analysis.

The ideal candidate has experience working with VIP players in the iGaming industry, strong leadership skills, and a data-driven approach. You will be responsible for building long-term relationships with high-value players, developing VIP Account Managers, monitoring portfolio performance, and continuously improving the VIP experience.

During the initial stage, the Team Lead will also personally handle selected VIP player requests and communications. This hands-on involvement will help establish service standards, validate operational workflows, better understand player needs, and ensure a consistently high-quality VIP experience from the beginning.

Key Responsibilities:
 

• Build, lead, mentor, and support a team of VIP Account Managers.
• Personally handle selected VIP player requests and communications during the initial development stage of the function.
• Build and maintain strong professional relationships with VIP and High Value players.
• Ensure timely and personalized communication through email, Telegram, WhatsApp, and other approved channels.
• Monitor team and individual portfolio performance and ensure the achievement of operational and commercial KPIs.
• Develop player engagement, retention, loyalty, and reactivation strategies.
• Monitor VIP player activity and identify churn risks, changes in deposits or turnover, significant wins or losses, and other behavioral signals.
• Coordinate personalized offers, bonuses, promotions, and service solutions based on player value, preferences, and activity.
• Conduct regular quality reviews of player communications and provide structured feedback to VIP Account Managers.
• Handle escalated player cases, complaints, withdrawal-related questions, and complex operational issues.
• Ensure that all player contacts, agreements, bonuses, follow-ups, and relevant notes are correctly recorded in the CRM or operational tools.
• Participate in hiring, onboarding, training, and developing new VIP Account Managers.
• Create and maintain VIP service processes, communication standards, guidelines, scripts, and best practices.
• Collaborate with CRM, Customer Support, Product, Payments, Risk, Bonus, BI, and Technical teams to resolve player-facing issues.
• Work with the CRM team on VIP segmentation, personalised campaigns, lifecycle communications, and reactivation initiatives.
• Analyse portfolio performance, retention, player activity, bonus efficiency, deposits, turnover, GGR, NGR, and other relevant VIP metrics.
• Prepare regular reports on team performance, portfolio health, player retention, service quality, and operational efficiency.
• Generate and test new ideas for VIP engagement, retention, reactivation, and loyalty.
• Drive continuous improvements in the VIP customer experience and internal workflows.

Requirements:
 

• 2+ years of leadership or senior-level experience in VIP Account Management, Customer Success, Retention, or a related function.
• Previous iGaming experience is mandatory.
• Proven experience working directly with VIP and High Value players.
• Experience communicating with players through Telegram, WhatsApp, email, and other messaging platforms.
• Upper-intermediate English level or higher.
• Strong understanding of player retention, reactivation, loyalty, and personalised service.
• Experience working with VIP performance metrics, player segmentation, CRM systems, and reporting.
• Strong analytical and problem-solving skills.
• Experience onboarding, coaching, and developing Account Managers.
• Ability to manage escalations and independently resolve complex operational issues.
• Strong communication, negotiation, and stakeholder management skills.
• Ability to maintain professional boundaries while building trusted relationships with players.
• Experience working with CRM, back-office, customer support, and player-management platforms.

Nice to Have:
 

• Experience managing VIP players across multiple markets or brands.
• Knowledge of casino and sportsbook products.
• Experience with CRM automation, segmentation, and personalised campaigns.
• Experience with reporting tools and dashboards.
• Understanding of payment flows, withdrawal processes, bonus mechanics, KYC, and responsible gaming procedures.
• Experience creating VIP service documentation, communication templates, and knowledge bases.
• Additional languages relevant to the target markets.

Personal Qualities:
 

• Proactive and ownership-driven mindset.
• Strong leadership and coaching skills.
• Excellent interpersonal and relationship-building abilities.
• High level of emotional intelligence and empathy.
• Attention to detail.
• Data-driven decision-making approach.
• Excellent organisational and prioritisation skills.
• Ability to remain calm under pressure.
• Strong sense of accountability.
• Positive, discreet, and solution-oriented attitude.

Are you looking for an opportunity to manage enterprise-scale solutions in an international environment? Join a long-term project as a Strong Junior Project Manager and work with one of the world’s leading network and infrastructure providers. In this role, you will coordinate software delivery, collaborate with multinational teams, and work closely with both engineering and business stakeholders.

At Sigma Software, we value transparency, collaboration, and continuous growth. You will join a people-oriented environment where modern engineering approaches, AI-driven practices, and knowledge sharing are encouraged across teams.

CUSTOMER
Our customer is a globally recognized provider of network infrastructure and enterprise communication solutions, serving businesses and service providers worldwide. The company operates in a highly complex technological ecosystem, supporting large-scale services and digital transformation initiatives across multiple regions.

PROJECT
The project focuses on the development and support of a core enterprise component used in customer support services. The team works within a large-scale distributed environment that combines cloud infrastructure, enterprise Java solutions, and telecom-related integrations.

RESPONSIBILITIES

• Plan project activities, estimates, milestones, and dependencies
• Track scope, schedule, budget, risks, and delivery progress
• Clarify and document business and technical requirements
• Coordinate the development process and remove delivery blockers
• Keep stakeholders informed and manage expectations
• Support the team and maintain a productive, human-oriented working environment
• Maintain project documentation and reporting
• Support resource planning, assignments, and team development
• Apply current development and AI practices to improve project delivery
   

REQUIREMENTS
 

• At least 2 years of practical Project Management experience in software development
• Hands-on experience delivering projects in a complex technical domain
• Understanding of modern software development and AI practices
• Solid knowledge of project planning, estimation, risk management, budgeting, and delivery control
• Ability to understand and discuss technical requirements with engineers and Customers
• Strong organisation, prioritisation, and problem-solving skills
• Human-oriented approach to team and people management
• Customer-oriented mindset focused on business goals and delivery outcomes
• Clear and confident communication with technical and non-technical stakeholders. Experience working in a multinational environment
• Upper-Intermediate or higher English level
   

WOULD BE A PLUS
 

• Experience with Java or cloud-based projects
   

Шукаєш можливість керувати enterprise-рішеннями в міжнародному середовищі? Приєднуйся до довготривалого проєкту на позиції Strong Junior Project Manager та працюй з одним із провідних світових постачальників мережевої інфраструктури та комунікаційних рішень. У цій ролі ти координуватимеш delivery програмного забезпечення, співпрацюватимеш із міжнародними командами та тісно взаємодіятимеш як з engineering-, так і з business-стейкхолдерами.

У Sigma Software ми цінуємо прозорість, співпрацю та постійний розвиток. Ти станеш частиною people-oriented середовища, де команди активно використовують сучасні engineering-підходи, AI-driven практики та обмін знаннями.
 

КЛІЄНТ
Наш клієнт — всесвітньо відомий постачальник рішень у сфері мережевої інфраструктури та enterprise-комунікацій для бізнесів і сервіс-провайдерів по всьому світу. Компанія працює у складній технологічній екосистемі, підтримуючи масштабні сервіси та ініціативи цифрової трансформації в різних регіонах.

ПРОЄКТ
Проєкт зосереджений на розробці та підтримці ключового enterprise-компонента, який використовується у customer support сервісах. Команда працює у масштабному distributed-середовищі, що поєднує cloud-інфраструктуру, enterprise Java-рішення та telecom-інтеграції.

ОБОВ’ЯЗКИ

• Планувати проєктні активності, оцінки, milestones і залежності
• Відстежувати scope, графік, бюджет, ризики та прогрес delivery
• Уточнювати та документувати business і technical requirements
• Координувати процес розробки та усувати delivery blockers
• Інформувати стейкхолдерів і керувати очікуваннями
• Підтримувати команду та сприяти продуктивному, people-oriented робочому середовищу
• Підтримувати проєктну документацію та звітність
• Допомагати з resource planning, assignment процесами та розвитком команди
• Застосовувати сучасні development та AI practices для покращення delivery процесів

ВИМОГИ

• Від 2 років практичного досвіду у Project Management у software development
• Практичний досвід delivery проєктів у складному технічному домені
• Розуміння сучасної software development методології та AI practices
• Ґрунтовні знання у сфері планування проєктів, estimation, risk management, budgeting і delivery control
• Здатність розуміти та обговорювати technical requirements з engineers і Customers
• Сильні організаційні навички, навички пріоритизації та вирішення проблем
• People-oriented підхід до management команди
• Customer-oriented mindset із фокусом на business goals та delivery results
• Чітка та впевнена комунікація з technical і non-technical стейкхолдерами
• Досвід роботи в міжнародному середовищі
• Рівень англійської — Upper-Intermediate або вище

БУДЕ ПЛЮСОМ

• Досвід роботи з Java або cloud-based проєктами

SBC Performance drives scalable growth for brands ready to expand globally.

Working across eCommerce, health & wellness, education, and entertainment, our team helps brands acquire customers faster and scale across 26+ global markets.

We combine data-driven paid media, performance creative, and advanced analytics to turn marketing into a predictable revenue engine.
Trusted by 200+ companies, managing $150M+ in ad spend.

Scale faster. Grow smarter.

About the role
The Account Farmer is responsible for creating, preparing and maintaining a stable portfolio of ad accounts, so that campaigns run without unnecessary risks or downtime.
 

What you’ll do:

• Create and set up ad accounts in line with internal standards and platform requirements
• Complete verifications and configure account security
• Regularly monitor account health and spot potential risks early
• Keep an up-to-date database of accounts and their statuses in Google Sheets
• Hand over ready accounts to account managers and coordinate non-standard situations
• Prepare daily and periodic reports and help improve processes
   

What matters to us:

• Basic understanding of antidetect browsers
• Attention to detail
• Discipline and good organization
• Technical literacy
• Readiness to work with spreadsheets and a high volume of repetitive tasks
• Responsibility and a proactive attitude
   

Nice to have:

• Experience with AdsPower or other antidetect browsers
• Experience in account farming, media buying or working with ad accounts
• Your own know-how, suppliers or life hacks you’re ready to share
   

What We Offer

• Remote job
• Competitive compensation
• Flexible working hours: we start our operation day between 9:00 — 11:00 CET
• All necessary equipment
• Paid vacation and sick leaves
• Educational support: reimbursement of certification, training, and a knowledge-sharing atmosphere
• Company events and multiple internal activities
• Open feedback and transparent direct communication