Jobs at Djinni

🚀 We're Hiring: Senior Full Stack Engineer (.NET + React)

Looking for your next challenge? We're searching for a Senior Full Stack Engineer to join an innovative FinTech company.


What you'll do:
Develop scalable full-stack applications using .NET/C# and React
Build and integrate RESTful APIs
Collaborate with Product, QA, UX/UI, and Engineering teams
Participate in architecture and technical design decisions
Optimize application performance, scalability, and security
Work with Docker, CI/CD pipelines, and deployment processes
Review code and mentor junior developers
What we're looking for:

✔️ 5+ years of full-stack development experience
✔️ Strong expertise in .NET / C#
✔️ Strong experience with React and JavaScript/TypeScript
✔️ Experience with REST APIs and SQL databases
✔️ Hands-on experience with Docker, Git, and CI/CD workflows
✔️ Strong understanding of software architecture and OOP principles
✔️ Good English communication skills

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

We’re looking for an FPGA Engineer to help our client (Miltech) to build state-of-the-art radio communication systems for UAVs. You’ll work alongside an exceptional team of engineers, developing innovative, high-performance solutions from the ground up. 
 
Responsibilities: 

• RTL development using VHDL / Verilog 
• Integration with RF transceivers such as Analog Devices AD9371 / ADRV900x and high-speed ADC/DACs 
• Design and optimization of DSP blocks (filtering, synchronization, modulation/demodulation, protocol logic) 
• Work with high-speed interfaces (AXI, LVDS, JESD — where applicable) 
• Full FPGA development lifecycle: 
• System architecture and design 
• Simulation and verification 
• Timing analysis and closure 
• Hardware bring-up and board debugging 
• Resource and performance optimization 
• Close collaboration with RF, HW and embedded teams 

Skills & Experience: 

• 5+ years of experience as an FPGA Engineer (or equivalent role). 
• Strong hands-on experience with SDR architectures 
• Deep understanding of I/Q signal chains, clocking, synchronization, RF impairments, and system constraints 
• Proven experience bringing up custom boards from first power-on to stable field operation 
• Proven ability to troubleshoot and debug complex technical issues. 
• Knowledge of electronics and ability to read circuit schematics. 
• English proficiency at B1 level or higher. 

Nice to Have: 

• Experience with cryptography and cybersecurity concepts. 
• Knowledge of network communication protocols (TCP/IP, UDP, RTP). 
• Experience in defense or dual-use systems 
• Experience with field testing of RF communication systems 

We Offer: 

• Official employment in accordance with Ukrainian labor law. 
• Military service deferment.  
• Modern working equipment (MacBook or other preferred hardware). 
• Flexible working hours and a possibility of partly remote work. 
• Regular performance reviews to support your professional growth. 
• 24 working days of paid vacation annually. 
• Paid sick leaves. 
• English language classes. 
• Compensation for educational and training programs. 
• Team buildings and corporate events in a friendly and collaborative environment. 

Superagent AI is building the AI-native distribution layer for insurance - a $7T industry still run on manual workflows and legacy software. We're an early-stage, fast-moving team reimagining how insurance is sold, serviced, and supported, with AI at the core. Backed by top-tier VCs, we're an international team of exited founders, builders, and technologists.

Already trusted by 100+ agencies, the job now is to build the next version of the platform quickly and run it reliably as we continue to scale rapidly — a real-time voice platform, an agent/skills layer, omnichannel messaging, and deep insurance system integrations.

Why this role exists

Our AI voice agents talk to real policyholders every day, and they're already working — that's why 100+ agencies trust us. What they say, and how reliably they say the right thing, is the product, and we've built real strength here. Now we want to move faster and take it to the next level.

We're hiring a Voice/Conversational AI Engineer to add firepower to how our agents are prompted, evaluated, and improved. You'll design and scale the prompts and agent behaviors behind live calls, mine real call data for the next set of wins, and build the evals and benchmarks that let us push quality forward with speed and confidence. The goal is leverage: ship more improvements, faster, each one backed by evidence rather than guesswork.

This is a hands-on builder role at the intersection of applied AI, data, and product quality — an opportunity to raise an already strong voice platform to a new level.

What you'll own

• Prompt engineering at scale — design, structure, and version the prompts and agent behaviors that drive live voice calls, in a way that stays maintainable as the number of agents and use cases grows.
• Reliability of agent behavior — make the same prompt behave consistently across calls, edge cases, and model updates; catch regressions before customers do.
• Call analysis — dig into real transcripts and call data to find failure patterns, missed intents, and opportunities, and turn those findings into concrete improvements.
• Evals & benchmarks — build the eval harnesses, datasets, and benchmarks that measure agent quality (accuracy, task completion, latency, tone), and make them part of how we ship.
• Data-driven decisions — set the metrics, run the experiments, and bring evidence to every change, so we push quality forward with speed and confidence.
• Velocity through AI-native engineering — you use Claude Code and Codex every day to orchestrate coding agents and raise your leverage, without letting speed erode the reliability bar.

About you (must-haves)

• Strong applied-LLM experience — you've built and shipped LLM-powered features in production, not just prototypes.
• Serious prompt-engineering craft — you can decompose a hard task into reliable prompts/agent steps, and you have opinions on structure, versioning, and keeping prompts maintainable at scale.
• Evals-first mindset — you've built (or badly wished you'd built) eval harnesses, benchmarks, and test sets, and you believe quality is something you measure, not vibe-check.
• Comfortable in data — you can pull, slice, and analyze call/transcript data (SQL and Python/TypeScript) to find signal and quantify impact.
• Solid engineering foundation — you write production code (TypeScript/Node preferred) and can integrate your work into a real backend, not hand it off as a notebook.
• Rigor over intuition — you default to experiments and evidence, and you make the case with data.
• You live in Claude Code / Codex (or equivalent) — fluent and opinionated about AI-assisted engineering. In 2026 we treat this as table stakes.

• Ownership mindset — you own agent quality end-to-end, including in production, and you stay close to how it affects real agencies and their customers.

   

Bonus

• Real-time voice/telephony context (Twilio, SIP, ASR/TTS, latency-sensitive audio) and how it shapes prompting and evals.
• Building agentic systems in production — tools/skills frameworks, MCP, guardrails.
• Fine-tuning, distillation, or eval-driven development at a deeper level.
• Experience building LLM-as-judge or automated grading pipelines.
• Insurance, fintech, or another regulated/compliance-heavy vertical.

Our stack & tools

• Backend: TypeScript, Node, NestJS · monorepo (libs + apps)
• Voice: real-time streaming audio, ASR/TTS, telephony (Twilio / SIP)
• Orchestration: Temporal (Temporal Cloud) for the campaign/workflow engine
• Data: PostgreSQL on AWS RDS (multi-tenant, row-level security)
• AI: Anthropic + OpenAI models, prompt/agent orchestration, evals; fine-tuned/distilled models on our own data
• Frontend: React / Next.js
• Platform: AWS · Clerk (auth) · Datadog (observability) · Pylon + HubSpot (CS/CRM)
• How we ship: Linear (with agent delegation), GitHub, and Claude Code + Codex as part of daily engineering

How we build (engineering principles)

• Reliability is a feature. We don't ship what we can't keep running. The quality bar is non-negotiable.
• AI-native by default. Claude Code, Codex, and coding agents are part of how we work, not a novelty. We expect leverage from them, every day.
• Close to the customer. We prioritize real agency calls and feedback, not opinions in a room.
• Ship small, ship often. Short cycles, fast feedback, evals over guesswork.
• Ownership. Engineers own their work end-to-end - including in production.

How we work

Fast-moving distributed team with an AI-native engineering culture. We're closer to our customers than most competitors - that's our edge, and it drives how we prioritize. We ship things that work for real agencies, not demos.

Superagent AI is building the AI-native distribution layer for insurance - a $7T industry still run on manual workflows and legacy software. We're an early-stage, fast-moving team reimagining how insurance is sold, serviced, and supported, with AI at the core. Backed by top-tier VCs, we're an international team of exited founders, builders, and technologists.

Already trusted by 100+ agencies, the job now is to build the next version of the platform quickly and run it reliably as we continue to scale rapidly — a real-time voice platform, an agent/skills layer, omnichannel messaging, and deep insurance system integrations.

Why this role exists

The product is in production and growing, and the hardest problems now live in the backend. We're bringing on at least two senior backend engineers to take real ownership across our core systems: real-time voice at growing call volume, a Temporal-driven campaign engine, multi-tenant data with strict isolation, and LLM/agent orchestration that has to be reliable.

There's a lot still to build. We're expanding deep into insurance-system and AMS/CRM integrations, and building on frontier AI technologies that most teams don't have access to yet — you'll get your hands on capabilities well before they're widely available. Each of you will own meaningful surface area end-to-end — designing it, building it, shipping it, and keeping it running.

This is a hands-on builder role. You take ambiguous, high-impact problems and turn them into shipped, reliable software. You're trusted to make architecture calls in your area, raise the quality bar, and set an example for how we build as the team scales.

What you'll own

• Shipping backend features end-to-end — from design through production, in one of our pods (Voice/AI, Campaigns + Integrations, or Platform/Reliability).
• Architecture of the systems you touch — event-driven flows, workflow orchestration (Temporal), data models, and the APIs other teams build on.
• Building what's next — new insurance-system and AMS/CRM integrations, plus greenfield work on frontier AI technologies we get early access to before the rest of the market.
• Reliability of what you ship — on-call for your services, SLOs, test automation, and turning flaky things "boring." Reliability is our #1 lever.
• Velocity through AI-native engineering — you use Claude Code and Codex every day to orchestrate coding agents and raise your leverage, without letting speed erode the reliability bar.
• Raising the bar around you — thoughtful code review, pragmatic technical decisions, and mentoring less-experienced engineers.

About you (must-haves)

• 6+ years building production backend software, still hands-on and shipping.
• Strong in TypeScript / Node and comfortable in a NestJS-style monorepo.
• Distributed / event-driven systems — you have specific opinions on queues, backpressure, idempotency, retries, and how services should communicate.
• PostgreSQL depth — schema design, query performance, and an understanding of multi-tenant isolation.
• AWS and production ownership — you've operated what you've built: monitoring, incidents, debugging real issues under load.
• You live in Claude Code / Codex (or equivalent) — fluent and opinionated about AI-assisted engineering. In 2026 we treat this as table stakes.

• Ownership mindset — you own your work end-to-end, including in production, and you're close to how it affects real agencies.

   

Bonus

• Real-time voice / telephony (Twilio, SIP, ASR/TTS, latency-sensitive audio).
• Building agentic systems - tools/skills frameworks, MCP, evals, guardrails - in production.
• Applied LLM work: fine-tuning, distillation, eval-driven development.
• Insurance, fintech, or another regulated/compliance-heavy vertical.

Our stack & tools

• Backend: TypeScript, Node, NestJS · monorepo (libs + apps)
• Orchestration: Temporal (Temporal Cloud) for the campaign/workflow engine
• Data: PostgreSQL on AWS RDS (multi-tenant, row-level security)
• AI: Anthropic + OpenAI models, prompt/agent orchestration, evals; fine-tuned/distilled models on our own data
• Frontend: React / Next.js
• Platform: AWS · Clerk (auth) · Datadog (observability) · Pylon + HubSpot (CS/CRM)
• How we ship: Linear (with agent delegation), GitHub, and Claude Code + Codex as part of daily engineering

How we build (engineering principles)

• Reliability is a feature. We don't ship what we can't keep running. The quality bar is non-negotiable.
• AI-native by default. Claude Code, Codex, and coding agents are part of how we work, not a novelty. We expect leverage from them, every day.
• Close to the customer. We prioritize real agency calls and feedback, not opinions in a room.
• Ship small, ship often. Short cycles, fast feedback, evals over guesswork.
• Ownership. Engineers own their work end-to-end - including in production.

How we work

Fast-moving distributed team with an AI-native engineering culture. We're closer to our customers than most competitors - that's our edge, and it drives how we prioritize. We ship things that work for real agencies, not demos.

B2B, long-term cooperation; small team, clients from the USA (evening shifts).

About the Company

They are an AI-first startup building a platform that helps brands create, optimize, and scale marketing content using Generative AI. Their technology improves lifecycle and CRM marketing campaigns across email, SMS, push notifications, and other customer engagement channels through automation, personalization, and adaptive optimization.

The company operates in a fast-growing AI and marketing technology space, working with international clients from the USA and Israel. They are building a modern startup culture focused on innovation, ownership, flexibility, and continuous learning.

About the Role

They are looking for a Creative AI Specialist who is passionate about creativity, AI technologies, marketing, and design. This role is ideal for someone who wants to grow in the intersection of AI-driven creative production, performance marketing, and product thinking.

The person will work closely with a small collaborative team, supporting client-facing creative workflows and helping deliver high-performing visual content for marketing campaigns.

This is a startup environment, so they value people who are proactive, adaptable, curious, and comfortable taking ownership.

Responsibilities

• Create visual assets for CRM, email, and marketing campaigns
• Generate and optimize creative content using AI tools and modern workflows
• Work with design tools such as Figma and Adobe Creative Suite
• Support A/B testing and performance-focused creative optimization
• Collaborate with internal teams and communicate directly with clients
• Participate in creative reviews, iterations, and campaign discussions
• Help respond to client requests and urgent updates when needed
• Learn and experiment with new AI tools, workflows, and automation processes

Requirements

• 3-5+ years of relevant experience in creative/design-related roles
• Experience with image generation and visual content creation
• Strong portfolio demonstrating creative and visual skills
• High level of English communication skills
• Comfortable working directly with clients
• Interest in AI tools and willingness to learn continuously
• Strong sense of responsibility, transparency, and flexibility
• Ability to work in a fast-paced startup environment
• Availability for evening collaboration with US-based clients
• Availability on Fridays is important
   

Why Join Them

• Opportunity to work daily with cutting-edge AI technologies
• Fast-growing startup environment with real ownership and impact
• Combination of creativity, AI, marketing, and product work
• International team and global clients
• Strong growth and learning opportunities
• Chance to build unique expertise in AI-driven marketing and creative production
   

The company is seeking a creative and detail-oriented Tech Art Auditor to join a team dedicated to producing engaging mobile game ads using cutting-edge AI technology. This role focuses on reviewing, refining, and enhancing AI-generated 2D and 3D assets to ensure high-quality visual output for mobile game advertisements.
 

This is an excellent opportunity for candidates eager to gain hands-on experience in tech art, 3D/2D production, and AI-assisted content creation within a dynamic and fast-paced environment.

 

What You’ll Do:
 

• Evaluate AI-Generated Content
  Review AI outputs, spot imperfections, and provide actionable feedback to improve overall quality.
• 3D Editing in Blender
  Modify and optimise low-poly 3D models, adjust shading, and ensure assets are production-ready.
• 2D Image Editing & Asset Creation
  Edit images, create visual elements, and prepare polished assets for mobile game ads.
• Work With Generative AI Tools
  Use AI-driven software to generate, refine, and enhance art assets efficiently.
  
   

What You’ll Bring:
 

Core Skills Required:

• Blender expertise for model editing, shading, and optimisation
• 2D editing proficiency (image editing & asset creation)
• Familiarity with generative AI tools and workflows
• Strong attention to detail and ability to critique, refine, and polish visual assets
• Passion for mobile gaming - especially casual and mid-core titles
  
   

Why This Role Stands Out:
 

• Work with innovative AI technologies shaping the future of game advertising
• Join a creative, fast-moving environment that encourages experimentation and growth
• Build valuable experience across 3D, 2D, and AI-driven art production
• Ideal for candidates at the beginning of their tech art career who want meaningful, practical hands-on experience
• Long-term cooperation, B2B collaboration, remote flexibility, and loyal management
  
   

Why You Should Submit Your CV & Contact Information:
 

To be considered, candidates must leave their CV and contact details so the team can:

• Evaluate your technical skills and portfolio
• Match your experience to the right projects
• Invite you for next-step discussions
• Keep in touch regarding future AI-art opportunities
  
   

Leaving your CV ensures you don’t miss out on a role that can accelerate your growth in tech art and AI-assisted asset creation.

Project:

We are looking for a Senior Elixir Developer to join an Israeli AI startup building the communication infrastructure for distributed AI agents. The platform enables AI agents built with different frameworks, such as LangChain, CrewAI, Claude Code, and others, to discover each other, exchange context, delegate tasks, and collaborate securely in real time within enterprise environments.

You will be joining the team at an exciting stage, helping shape the core platform and build highly scalable backend services that power communication, coordination, and governance between AI agents. This is an opportunity to work on cutting-edge AI infrastructure rather than traditional AI applications.

Cooperation: Long-term engagement, full-time
Stage: Seed-stage startup
Position: New role
Timezone: European timezone
Location: Remote
English level: Upper-Intermediate or higher

Requirements:

• 8+ years of software engineering experience.
• Deep commercial experience with Elixir.
• Strong understanding of distributed systems and backend architecture.
• Experience designing scalable, high-performance services.
• Ability to work independently in a fast-paced startup environment.
• Strong problem-solving and communication skills.
• Upper-Intermediate English or higher.

Responsibilities:

• Design, develop, and maintain scalable backend services using Elixir.
• Build reliable distributed systems that enable communication and coordination between AI agents.
• Develop high-performance APIs and internal platform services.
• Contribute to the architecture and evolution of the core infrastructure.
• Collaborate closely with the founding engineering team on technical decisions.
• Write clean, maintainable, and well-tested code.
• Improve system reliability, scalability, and performance.
• Participate in code reviews and help maintain engineering best practices.

​​​​​​​ Nice to Have:

• Experience building distributed or event-driven systems.
• Interest or experience in AI infrastructure, LLMs, or agent-based systems.
• Experience working in early-stage startups.
• Familiarity with enterprise-scale backend platforms.

Benefits from 8allocate:

• Team & Culture: Team events, offsites, and a culture that keeps people connected.
• Learning & Development: Budget for courses, certifications, and conferences.
• Wellbeing: Flexible support in line with company policy, with options to support your physical and mental wellbeing (sport, mental health, or medical insurance).
• Rest & Recovery: Paid vacation and sick leave.

On behalf of our Client from Switzerland, Mobilunity is looking for a Middle Full-Stack Developer.

Our Client is a bootstrapped software company based in Switzerland providing software for the shop floor in machining industry in the DACH (Germany, Switzerland, Austria region) (everything around digitalisation). It is a web-based data visualization and analytics platform tightly integrated with ProAlpha ERP for SMEs in the machining/manufacturing industry. The product focuses on fast “plug-and-play” deployment and operational dashboards for non-technical users.

They need an additional software engineer to support ongoing product development, implement new features for existing customers, and help handle a growing backlog as sales traction increases.

Requirements:

- Proficiency in C# and VueJS, or comparable languages
- Experience in SQL, preferably PostgreSQL
- Available in CET / CEST

The stack you will work with:

- C# / ASP.NET for the backend
- VueJS (Typescript) for the frontend
- PostgreSQL as a database

Your responsibilities:

- Writing the code for new features or improving existing features
- Co-Testing features developed by the team by doing acceptance testing and end-user-testing (shared role of QA)

Libraries we work with:

- Entity Framework Core
- Cypress
- Continuous Integration with Gitlab
- Bootstrap, DevExtreme Expressiva

Nice to have:

- Experience working with Gitlab
- Experience with Progress and/or ODBC

In return we offer:
 

• The friendliest community of like-minded IT-people
• Open knowledge-sharing environment – exclusive access to a rich pool of colleagues willing to share their endless insights into the broadest variety of modern technologies
• Perfect office location in the city-center (900m from Lukyanivska metro station with a green and spacious neighborhood) or remote mode engagement: you can choose a convenient one for you, with a possibility to fit together both
• No open-spaces setup – separate rooms for every team’s comfort and multiple lounge and gaming zones
• English classes in 1-to-1 & group modes with elements of gamification
• Neverending fun: sports events, tournaments, music band, multiple affinity groups

Come on board, and let’s grow together! 

 

Title: Senior Service Operations Analyst
Reports to: Team Lead, Service Operations
Department: Service Operations
Type: International Contractor
Shift: 8:00 AM - 5:00 PM Eastern Time
Location: Remote

About Atlas Technica

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our core values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

Position Overview:

We are seeking a Service Operations Analyst (Pod) to join our growing Service Operations team within a Managed Services Provider (MSP) environment.

This role is designed for a senior individual contributor who can bring structure, follow-through, and operational ownership across one or more service delivery pods.

The Service Operations Analyst (Pod) acts as the connective layer across Clients, Service Delivery, Support Managers, Project Managers, Support Managers, and Finance to ensure key workflows move forward consistently, risks are surfaced early, and nothing critical gets stuck.

This is not a traditional administrative support role. It is a higher-ownership position focused on operational excellence, cross-functional coordination, workflow maturity, and helping shape how the pod support model evolves as Atlas continues to scale.

Responsibilities:

Pod Operational Ownership:

• Act as the Service Operations point person for one or more service delivery pods.
• Bring visibility to open actions, blockers, service risks, and operational dependencies across teams.
• Reduce dependencies on Support Managers for non-technical work.
• Ensure work moves forward consistently through structured follow-up, accountability, and clear ownership.

• Partner with managers and stakeholders to improve operating rhythm, reduce friction, and strengthen execution.

   

Client Health, QBR Readiness, and Service Visibility:

• Drive QBR readiness and post-QBR follow-through across assigned scope.
• Monitor client health indicators, including backlog trends, SLA risks, service escalations, CSAT/NPS inputs, and other operational signals.
• Help prepare pod-level visibility into performance, risks, and opportunities.

• Ensure action items, opportunities, and service concerns identified through QBRs or leadership reviews are tracked to completion.

   

Support Project Coordination and Client-Facing Execution

• Coordinate support-related projects, follow-through activities, and operational workstreams that sit between pure ticket support and formal project delivery.
• Help manage timelines, action items, dependencies, documentation, meeting follow-up, and owner accountability for support projects within assigned pods.
• Serve as a client-facing operational partner during support-related initiatives, ensuring clients receive clear communication, timely updates, and strong follow-through.
• Participate in client meetings as needed to review status, clarify next steps, gather requirements, and help keep operational or support-related commitments on track.
• Partner with Support Managers, Project Managers to ensure internal execution and client expectations stay aligned.

• Surface risks, delays, or coordination gaps early so they can be addressed before they affect the client experience.

   

Billing, Quote, and Commercial Workflow Ownership:

• Own and evolve billing-related workflows tied to support projects, recurring reviews, and monthly follow-through.
• Monitor billing alignment, usage trends, exceptions, and revenue-impacting gaps.
• Own quote management visibility and ensure proposals, pricing-related follow-through, and related approvals move efficiently.
• Build regular checks and balances so Admin and Associate execution remains accurate, timely, and measurable.

• Identify recurring breakdowns in workflow and propose more scalable operating structures.

   

Workflow Governance and Process Improvement:

• Own complex, cross-functional operational workflows end to end, ensuring they are clear, documented, and sustainable.
• Simplify recurring work by improving process design rather than relying only on manual pushing and reminders.
• Identify operational inefficiencies, recurring blockers, and unclear handoffs, then recommend practical improvements.

• Help define standards, expectations, and service levels for key Service Ops workflows.

   

Tooling, Dashboards, and Operational Monitoring:

• Monitor dashboards, progress views, and recurring operational trackers to ensure leadership has clear visibility.
• Support the structure and maturity of Service Ops workflows in tools such as Monday.com, ConnectWise Manage, Power BI, and related systems.
• Maintain operational visibility into aging work, SLA issues, billing/process gaps, and other pod-level risks.

• Partner with leadership on metric design, operating visibility, and practical dashboard usage.

   

Cross-Functional Coordination:

• Coordinate effectively across Service, Project Managers, Support Managers, Finance, and other internal stakeholders.
• Serve as a reliable operational partner who can move work across departments without direct authority.
• Support rapid response and follow-through when service, client, billing, or workflow issues require multi-team coordination.

• Communicate clearly on status, risks, blockers, and next steps.

   

Automation and Scale:

• Identify manual, repetitive work that can be simplified, automated, or shifted downward appropriately.
• Reduce dependencies on Support Manager for non-technical work
• Help define and support AI, automation, or workflow-improvement opportunities within Service Ops.
• Measure whether changes are actually reducing manual load and improving consistency for Admin and Associate roles.

• Contribute to building a more scalable pod support model over time.

   

Qualifications:

• 3+ years of experience in service operations, business operations, project coordination, or a related operational role, ideally within an MSP, IT services, or professional services environment.
• Strong follow-through, ownership, and accountability.
• Ability to manage multiple cross-functional priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong judgment in ambiguous situations, including knowing when to escalate and when to drive resolution directly.
• Experience working with operational tools such as Monday.com, ConnectWise Manage, Power BI, Excel, or similar systems.
• Comfort working across technical and non-technical teams.
• Ability to create structure, improve workflows, and keep work moving without relying solely on management escalation.
• Strong attention to detail and operational discipline.

• Willingness to operate as a senior individual contributor in a role that is still evolving.

   

Desirable Qualities:

• Experience in an MSP, IT services, or professional services environment.
• Experience supporting QBRs, client health reporting, or service delivery visibility.
• Exposure to billing workflows, quote/proposal management, utilization tracking, or financial process coordination.
• Ability to identify patterns, turn ambiguity into structure, and improve operating processes.
• Process-oriented mindset with an eye for scale, simplification, and operational maturity.
• Leadership maturity and the ability to influence outcomes without direct people-management authority.
• Interest in helping shape a growing Service Ops pod model.

• Technical aptitude or interest in service-delivery systems, reporting, and workflow automation.

   

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Our product sits at the intersection of AI, robotics, and defence — exactly the intersection that international and national grant programs are looking for. We need someone who can translate what we build into compelling, credible applications. This role can start as part-time or project-based, and grow from there.

WHAT YOU'LL DO

• Research and track relevant grant opportunities across all relevant programs
• Write technical sections: problem statement, solution description, TRL assessment, methodology, impact metrics
• Work directly with co-founders to accurately represent the technology
• Manage submission calendars, deadlines, and application trackers
• Maintain up-to-date company technology documentation for reuse across applications
• Coordinate on budget justifications and financial sections
• Post-award: manage reporting requirements and milestone documentation

WHAT WE NEED FROM YOU

• Proven track record: at least 2–3 successful grant applications you can reference
• Grant-level English writing — precise, clear, technically credible prose
• Ability to understand and accurately communicate complex technical concepts
• Deep self-management: you'll own this function independently
• Comfort with fast-moving early-stage context — what we do evolves quickly

Nice to have:

• Technical background — engineering, physics, CS, or applied science
• Knowledge of NATO DIANA, EDF, or US defense grant processes
• Experience with defence tech or dual-use startup grant applications

WHAT WE OFFER

• meaningful work with direct impact on Ukraine’s defence capabilities
• collaboration with deep-tech engineering teams and innovative R&D projects
• opportunities for professional growth in grant writing and grant management
• remote work format

Title: Senior Systems Administrator (Internal Support)
Reports to: Internal Support Manager
Location/Type: UA Remote

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year since inception through our uncompromising focus on service.

We value collaboration, culture, client satisfaction, efficiency, accountability, and a growth mindset. We are looking for people who can thrive in and contribute to Atlas’ culture while putting the customer first.

We are seeking a Senior Systems Administrator to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities.

You will be working with the Atlas internal infrastructure team to support internal systems, including Azure AVD, Endpoint infrastructure, Entra ID, Intune, MS Defender, and Atlas’ VOIP system.

Responsibilities:

• Minimum 10 years of IT experience/administration
• Strong verbal and written communication skills
• Advanced PowerShell skills including scripting
• End User Support / Desktop Support: Windows 10/11, Microsoft Office, desktop, and mobile device troubleshooting
• Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Entra ID)
• Systems Administration: knowledge of Windows Server 2019/2022 including Active Directory, Group Policy, and Domain Controllers
• Support/use of ConnectWise Manage and ScreenConnect
• Experience in data and platform migrations; e.g., Email security migration, VOIP migration, on-prem/hybrid to cloud migrations

• Experience taking projects/deployments from proof-of-concept to production

   

Desirable Qualities:

• Experience working in an MSP environment
• Administration and use of RMM agents/tools
• Exposure to/ability to support workloads in Azure or AWS
• Experience with vendors such as Monday.com, Atlassian, AFI, Mimecast, and 1Password
• Experience with Azure Virtual Desktop

• Experience with cybersecurity solutions such as Cavelo, ThreatLocker, and MS Defender

   

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

NOC Engineer role responsibility is to serve as Atlas’ front line for alerts & requests. Our multinational team of Network Operation Center engineers addresses issues with end-user devices, cloud technologies, and basic network troubleshooting. The NOC offers both leadership and technical career progression opportunities. This role is a full-time (40 hours/week) contract.

Responsibilities:

• Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts.
• Resolve requests, primarily consisting of scheduling after-hours maintenance and device/new customer onboarding.
• Communicate with vendors and customers as a point of contact; Coordinate maintenance, after-hours repair, and patch remediation.
• Projects, as assigned by managers, for the NOC and Support teams.
• Documentation, maintaining knowledge base, new articles, and content improvements.
• Recommend and improve processes to drive better outcomes.

Requirements:

• Microsoft Windows Desktop & Server OS
   
  • General familiarity with all currently-supported versions of Windows, with an emphasis on Desktop issues
  • OS & App Patching, OS Upgrades, Failure Remediation
  • Cloud Products & Technologies
  • Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS
  • Identity Management, Authorization, and Security (Azure AD, Okta)
  • EMM/MDM tools (InTune, AirWatch)
  • Backups & Disaster Recovery
• E-Mail Technologies
   
  • General Mail Flow Troubleshooting, Archiving, Retention, Compliance
  • Proofpoint, Mimecast, Global Relay
• Networking
   
  • Comprehension of network protocols (TCP/IP, VPN, DNS, DHCP)
  • Diagnostic toolkit in Layer 1-3 functionality
• Security
   
  • Resolve alerts as raised by SIEM/SOC providers, Anti-Virus
• Great communicators, able to speak at a conversational English level
• 3+ years of general IT experience, primarily in server, infrastructure support, and networking/circuits
• 1+ years of network experience, including knowledge of ITIL-based Service Operations
• Passionate about delivering consistently positive experiences to our customers
• Strong diagnostics toolkit; approaches an incident with logic, conscientious of time spent on a given issue

Desirable Qualities:

• Experience working in an MSP/Consultancy environment.
• Experience with related tools such as OpsGenie, PageR Duty, PRTG, Scripting with PowerShell, Automate Script, and Azure Functions.
• Strong knowledge of RMM tools such as ConnectWise Automate, SolarWinds, Nagios, CloudWatch, or Zabbix.
• Able to design monitors to look for problem conditions in customer environments.
• Able to design scripts to address faults automatically.
• A degree in a relevant field (Computer Science/Computer Engineering).
• Certifications such as CompTIA A+, Server+, Network+ or similar.

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Working Hours Offered, No Rotation or On-Calls

• US EST Weekday 2nd Shift — Includes 1h unpaid lunch: Monday-Friday 2 PM-11 PM EST

OR

• US EST Weekday 1st Shift — Includes 1h unpaid lunch: Monday-Friday 6 AM-3 PM EST

OR

• US EST Weekday 3rd Shift — Includes 1h unpaid lunch: Monday-Friday 10 PM-7 AM EST

Position Name: Jr. Accountant
Reports to: Sr. Accountant
Location/Type: UA/Contract
Status: Exempt

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

The Jr. Accounting Specialist position is a key member of the Finance team reporting to the Senior Accounting Specialist. The essential functions of this role include supporting monthly and annual reporting processes, performing routine controller tasks, assisting with regulatory filings and audits, and contributing to accurate financial operations through collaboration and data analysis.

Responsibilities:

• Assist in preparing journal entries and maintaining general ledger accounts in accordance with accounting standards and internal policies
• Support the month-end and year-end close processes, ensuring timely and accurate financial reporting
• Prepare and analyze financial reports, including balance sheets, income statements, and cash flow statements
• Contribute to the preparation and review of consolidated financial statements, ensuring accuracy and compliance with applicable accounting standards (e.g. US GAAP)
• Perform routine controller functions, including account reconciliations, variance analysis, and internal controls monitoring
• Support Accounts Payable (AP) processes, including invoice review, coordination with vendors and internal teams to ensure timely payments
• Assist with regulatory compliance and filings, including state and international tax filings, transfer pricing documentation, and statutory reporting requirements
• Support internal and external audits by preparing schedules, responding to auditor inquiries, and ensuring timely delivery of requested documentation
• Assist in the budgeting and forecasting process, including data collection, variance tracking, and preparation of supporting schedules
• Utilize Excel and other tools to manage, analyze, and visualize financial data (e.g., pivot tables, VLOOKUP, advanced formulas)
• Collaborate cross-functionally with finance, tax, and operations teams to support business initiatives and reporting needs

• Perform other tasks and duties as assigned by the manager

   

Requirements:

• Bachelor's degree in Finance, Accounting, or Business Management required
• Experience and technical proficiency with NetSuite is considered an asset
• 1-3 years of related work experience
• Excellent written and oral English skills, clear and precise in communication
• Strong attention to detail

• Proficient in MS Office, particularly Excel, Outlook, and Word

   

Desirable Qualities:

• Responsible, detail-oriented, team player

   

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.