Jobs at Djinni

We are looking for an SMM Manager to join a new licensed iGaming product focused on the Ukrainian market.

This is a great opportunity for someone who wants to build a brand’s social media presence from scratch, influence communication strategy, and work closely with marketing, product, design, and leadership teams during the launch stage.

About company

BETVAM is a modern licensed iGaming product created for the Ukrainian market. The company is currently at the pre-launch and launch stages, building key business, marketing, and brand functions from the ground up.

BETVAM combines technology, fast decision-making, responsible gaming standards, and a strong focus on local audience relevance.

About Role

As an SMM Manager,  you will be responsible for developing and managing the brand’s social media presence in Ukraine.

You will create content plans, manage publishing, follow trends, coordinate creatives, work with communities and influencers, and help shape the brand’s tone of voice across social platforms.

Responsibilities

• Develop and implement the SMM strategy for the Ukrainian market.
• Manage brand pages across key social media platforms.
• Create content plans, calendars, rubrics, and publishing schedules.
• Write engaging posts, captions, stories, and short-form content in Ukrainian.
• Adapt and maintain the brand tone of voice across social media.
• Monitor trends, competitors, audience behavior, and iGaming market activity.
• Prepare briefs for designers, motion designers, and video teams.
• Coordinate content production for launches, campaigns, promos, and brand activities.
• Work with influencers, creators, communities, and media partners when needed.
• Moderate comments, messages, and community interactions.
• Track social media performance and prepare regular reports.
• Analyze results and suggest improvements.
• Ensure all communication follows brand, legal, and compliance requirements.

Requirements

• 2+ years of experience as an SMM Manager, Content Manager, or Social Media Specialist.
• Strong understanding of the Ukrainian social media landscape.
• Experience with Telegram, Instagram, TikTok, Facebook, X, or other relevant platforms.
• Excellent written Ukrainian.
• Ability to create content plans and manage publishing schedules.
• Understanding of social media analytics and performance metrics.
• Experience working with designers, video editors, and marketing teams.
• Creativity, attention to detail, and strong sense of tone of voice.
• Ability to work in a fast-paced launch-stage environment.
• Understanding of responsible communication in regulated industries.

Nice to Have

• Experience in iGaming, betting, gaming, fintech, entertainment, or sports-related products.
• Experience launching social media pages or building communities from scratch.
• Knowledge of influencer marketing and creator collaborations in Ukraine.
• Basic understanding of paid social media campaigns.
• Experience with social listening, trend monitoring, or community management tools.

If you are interested in building social media processes, shaping brand communication, and working on the launch of a new licensed iGaming product, we would be happy to meet you.

We are looking for a strong Anti-Fraud specialist to join a new iGaming project at the pre-launch stage.
⭐ About BetVam

BetVam is a new licensed Ukrainian iGaming operator currently in the active launch phase and building its core business processes from the ground up.

We are creating a modern betting and casino platform focused on long-term growth, excellent customer experience, operational excellence, and full compliance within a regulated market.
♠️ Position Details

Location: Kyiv (Office / Hybrid)

Employment Type: Full-time

Start Date: ASAP

Project Stage: Pre-launch, Product Launch Phase
✅ Key Responsibilities

Monitor player activity, deposits, withdrawals, bonuses, payment transactions, and behavioral patterns to detect suspicious activity.
Investigate bonus abuse, multi-accounting, payment fraud, chargebacks, account takeovers, and other fraud cases.
Analyze user behavior, transaction history, device data, and payment patterns to identify risks.
Prepare case conclusions and recommendations: additional verification, payment holds, restrictions, or escalation.
Support the setup and improvement of fraud rules, alerts, monitoring workflows, and operational controls.
Work closely with Payments, AML, Compliance, Customer Support, Product, and Finance teams.
Track fraud trends, recurring abuse patterns, and emerging threats in iGaming.
Support fraud reporting, KPIs, and internal fraud awareness initiatives.

➡️ What Is Important to Us

2+ years of experience in Anti-Fraud, Fraud Prevention, Risk, Payment Risk, or a similar role, preferably in iGaming.
Understanding of sportsbook/casino fraud schemes, bonus abuse, multi-accounting, chargebacks, payment fraud, and account security risks.
Experience with fraud monitoring tools, anti-fraud systems, risk platforms, or transaction monitoring systems.
Strong analytical skills and ability to investigate complex cases using data.
Understanding of payments, PSPs, deposits, withdrawals, and chargeback processes.
Knowledge of AML, KYC, responsible gaming, and regulated gambling markets will be a plus.
Confident Excel / Google Sheets skills and experience with reporting tools.
Ability to make risk-based decisions in a fast-paced environment.
Strong communication skills and ability to work with cross-functional teams.

Who We Are Looking For

We are looking for a proactive and analytical Anti-Fraud Specialist who understands iGaming fraud risks and enjoys hands-on investigation work.

This role is a great fit for someone who wants to join a licensed Ukrainian iGaming project at the pre-launch stage, help shape anti-fraud processes from the beginning, and play a key role in building a secure and scalable product.

 We are looking for an AML Lead (iGaming)

Build the financial monitoring system for a new licensed iGaming product

At BETVAM, we are creating a modern Ukrainian iGaming product that combines technology, fast decision-making, and high standards of regulatory compliance.

We are currently at the launch stage and building the key business functions, so we are looking for an AML Lead who will become one of the company’s key experts in financial monitoring, AML/CFT, and compliance risk management.

This is an opportunity not just to work with ready-made procedures, but to participate in building a control and financial monitoring system from scratch, directly influencing product development and the business’s compliance with regulatory requirements.

Work Format

Full-time
Office / Remote - to be discussed
Product stage: Pre-launch → Launch
Regulation: Ukraine licensed market

✅ Key Responsibilities

AML/CFT and Financial Monitoring

• Build, implement, and maintain the financial monitoring system in line with Ukrainian legislation.
• Monitor client transactions, including deposits, withdrawals, and atypical user behavior.
• Identify, analyze, and escalate suspicious activity.
• Conduct Customer Due Diligence and Enhanced Due Diligence for high-risk clients.
• Review Source of Funds and Source of Wealth documentation.
• Perform screening against PEP, sanctions, and other risk lists.
• Prepare risk conclusions and make recommendations on further client servicing.

Compliance and Regulatory Control

• Develop and update AML/CFT policies, procedures, and internal regulations.
• Ensure ongoing compliance with Ukrainian financial monitoring requirements.
• Prepare internal reports, case files, and compliance documentation.
• Participate in internal and external audits or regulatory reviews.
• Communicate with banks, PSPs, financial partners, and relevant authorities on AML and financial monitoring matters.

Process Development

• Set up AML controls and risk-based monitoring processes for a new iGaming product.
• Support automation of financial monitoring and risk control processes.
• Provide guidance and training to internal teams on AML/CFT requirements.
• Help define practical procedures for launch-stage operations.

Requirements

• At least 2 years of experience in AML/CFT, Financial Monitoring, or Compliance.
• Experience with financial monitoring procedures under Ukrainian legislation.
• Relevant professional certification in Financial Monitoring.
• Strong knowledge of AML/CFT, KYC, CDD, and EDD principles.
• Experience reviewing client activity, transaction patterns, and risk indicators.
• Experience interacting with banks, PSPs, or financial institutions.
• Experience developing internal policies, procedures, or compliance documentation.
• Strong analytical thinking, attention to detail, and a structured approach.

Nice to Have

• Experience in iGaming, fintech, payments, or another regulated digital business.
• Experience participating in the launch of a licensed product or building AML processes from scratch.

Our partner is building defence tech products that are changing outcomes on the battlefield. We are looking for a PR & Product Communications Manager who will be responsible for how our products are perceived in the Ukrainian market. 

You will turn product positioning into a coherent communications strategy and bring it to life through media, opinion leaders, professional communities, partner channels, and owned channels.

Your responsibilities 

• Develop and execute product communications strategies, translating product positioning into clear narratives, messages, and communications campaigns. 
• Ensure the product story remains consistent and coherent across all external channels. 
• Create tailored communications approaches for different personas and segments using persona-based and account-based communications. 
• Build and develop relationships with opinion leaders, military experts, professional communities, media outlets, editors, podcasts, and industry platforms. 
• Identify strong product news angles and turn product advantages into stories that are clear and relevant to the market. 
• Plan and execute communications campaigns for new product launches. 
• Create and edit PR materials, product stories, case studies, talking points, opinion pieces, comments, and other communications content. 

What we expect from you 

• At least 3 years of experience in PR, product communications, or strategic communications within a product-led technology or B2B company. 
• Experience developing and executing integrated communications strategies, from defining audiences and key messages to launching campaigns and evaluating results. 
• Ability to work with product positioning and translate it into strong, consistent external communications. 
• Understanding of audience segmentation, persona-based communications, and different decision-making models. 
• Hands-on experience working with opinion leaders, professional communities, and media. 
• Strong writing, editing, and structuring skills across different communications formats. 
• Ability to understand complex technology products in depth and explain their value in clear, accessible language. 
• Business-oriented thinking and an understanding of how communications influence awareness, trust, consideration, and product perception. 
• A high level of autonomy, proactivity, and ownership of results. 
• Ability to work effectively with marketing, product, sales, and other cross-functional teams. 

We offer:

• Professional growth, challenging and diverse tasks, and the opportunity to gradually expand your scope of responsibility;
• The opportunity to work in an innovative technology company that develops solutions for the security and defense of Ukraine;
• Competitive compensation package;
• Official employment;

• Modern office, a professional team, and support during onboarding. 

   

This role is not for you if 

Your primary approach to PR is pitching the press, securing individual media placements, and measuring success by the number of publications. 

For our partner, we are looking for an Anti-Fraud  specialist 

Licensed iGaming Project | Pre-launch | Kyiv, Ukraine

About the Company

They are an international product company preparing to launch a licensed online casino for the Ukrainian market. Currently in the pre-launch phase, we are building a modern, technology-driven business focused on operational excellence, regulatory compliance, and long-term sustainable growth.

Our team brings together experienced professionals from the iGaming, IT, FinTech, Product, Compliance, and Operations domains, working collaboratively to build a scalable product that meets the highest industry standards.
✅ Key Responsibilities

Monitor player activity, deposits, withdrawals, bonuses, payment transactions, and behavioural patterns to detect suspicious activity.
Investigate bonus abuse, multi-accounting, payment fraud, chargebacks, account takeovers, and other fraud cases.
Analyze user behavior, transaction history, device data, and payment patterns to identify risks.
Prepare case conclusions and recommendations: additional verification, payment holds, restrictions, or escalation.
Support the setup and improvement of fraud rules, alerts, monitoring workflows, and operational controls.
Work closely with Payments, AML, Compliance, Customer Support, Product, and Finance teams.
Track fraud trends, recurring abuse patterns, and emerging threats in iGaming.
Support fraud reporting, KPIs, and internal fraud awareness initiatives.

➡️ What Is Important to Us

2+ years of experience in Anti-Fraud, Fraud Prevention, Risk, Payment Risk, or a similar role, preferably in iGaming.
Understanding of sportsbook/casino fraud schemes, bonus abuse, multi-accounting, chargebacks, payment fraud, and account security risks.
Experience with fraud monitoring tools, anti-fraud systems, risk platforms, or transaction monitoring systems.
Strong analytical skills and ability to investigate complex cases using data.
Understanding of payments, PSPs, deposits, withdrawals, and chargeback processes.
Knowledge of AML, KYC, responsible gaming, and regulated gambling markets will be a plus.
Confident Excel / Google Sheets skills and experience with reporting tools.
Ability to make risk-based decisions in a fast-paced environment.
Strong communication skills and ability to work with cross-functional teams.
English: Intermediate level is a bonus

Who We Are Looking For

We are looking for a proactive and analytical Anti-Fraud Specialist who understands iGaming fraud risks and enjoys hands-on investigation work.

This role is a great fit for someone who wants to join a licensed Ukrainian iGaming project at the pre-launch stage, help shape anti-fraud processes from the beginning, and play a key role in building a secure and scalable product.

Position name: Senior Business Analyst
Level: Senior

⚠️ This is NOT a classical BA role. The candidate must have hands-on experience working within an AI-first / agentic development workflow. Classical BA without agentic experience will not be a fit.

Hard skills (must have):

• 5+ years of BA experience in a software development environment
• Hands-on experience with agentic / AI-assisted development workflows (CodeFactory, SpecKit, BMED, or equivalent framework)
• Ability to guide LLMs through structured prompting and validate AI-generated documentation
• Proven experience eliciting and documenting requirements: user stories, use cases, functional specifications, SRS
• Ability to extract, structure, and prioritize requirements from an existing product and translate them into clear, actionable documentation for developers and QA
• Experience leading requirements workshops and regular sync meetings with technical and non-technical stakeholders
• Proficiency in business process modeling (BPMN or similar)
• Strong grasp of software architecture and understanding of how documentation connects to development and QA
• Experience maintaining documentation in a Git repository

Summary
We're a creative team looking for a Meta ads specialist to set up and run our ad accounts on an ongoing basis. You would build the campaigns, monitor performance, run tests, and make adjustments over time to keep results improving. We handle all of the visuals and messaging in-house, so you would focus purely on the ads side: setup, targeting, testing, optimization, and reporting.

This is an ongoing, per-account relationship rather than a one-off project. We run several accounts and add more over time, so there is steady, recurring work for the right person.

What you'd do:
Set up campaigns, audiences, and tracking for each account
Monitor performance regularly and make adjustments
Test and optimize to improve results over time
Share simple performance updates so we know how things are going

Must-haves:
Proven experience running Meta ads for the US market (you do not need to be based in the US)
Real examples of past work with actual results, not just claims
Comfortable with an ongoing, per-account arrangement

Nice to have:
Willingness to share insights on what messaging and creative tend to work and what doesn't, so we can factor that into what we produce

What we provide:
All visuals, videos, and on-image messaging

ML Engineer / MLOps Engineer

Location: Remote
Duration: Long-term
 

Основні обов'язки:

• Керувати повним циклом розгортання, підтримки та моніторингу ML/DL-моделей у production.
• Проєктувати та впроваджувати системи керування датасетами та лейблами, включаючи versioning та інтеграцію customer feedback.
• Розвивати Model Registry з підтримкою версіонування, model lineage та локального inference.
• Впроваджувати рішення для Experiment Tracking та Monitoring (ML та Generative AI), включаючи оцінку моделей, виявлення data drift та забезпечення відтворюваності експериментів.
• Розвивати системи model serving та inference: autoscaling, A/B testing, canary deployments, оптимізація latency та вартості.
• Забезпечувати інфраструктуру для Generative AI (prompt management, tagging tools, LLM testing).
• Покращувати DevOps-процеси, автоматизувати ML workflows та впроваджувати reusable компоненти (CI/CD, data loaders, automated retraining).
• Тісно співпрацювати з Data Scientists та командою Data Platform Engineering для впровадження ML-рішень у production.
   

Основні вимоги:

• Вища освіта у сфері Computer Science, Software Engineering або суміжній галузі.
• Практичний досвід роботи як ML Engineer та MLOps Engineer.
• Глибоке розуміння ML/DL workflows та MLOps best practices.
• Досвід побудови та підтримки CI/CD процесів.
• Комерційний досвід роботи з AWS, Azure або GCP.
• Впевнене володіння Python та Java.
• Досвід роботи з PostgreSQL, MongoDB, Redis.
• Практичний досвід з MLflow, Langfuse, SageMaker або аналогічними інструментами.
• Досвід роботи зі Spark.
• Досвід використання PyTorch або TensorFlow.
   

Важливо:  мати комерційний досвід одночасно як ML Engineer, так і MLOps Engineer.

Interview Process:
1. HR with Recruiter (~30 min)

2. GenAI Avatar Screening  (~30 min)

3. Intro call with the client (~30 min)
4. Technical interview (~2 hours)
5. Second technical interview (1–1.5 hours)
6. Final HR interview with client (~30 min)

About QOVES
QOVES is a technology company pioneering facial aesthetics, helping consumers make smarter beauty decisions. Every day, people make important decisions about their appearance based on guesswork or generic advice. We help them decide with clarity instead. Our platform gives customers a clear, science-backed understanding of their face, paired with bespoke advice on how they can look better. Our work reaches millions: more than 2.5 million people follow QOVES across platforms and most importantly, our customers are delighted, with 4.8 stars across 600+ reviews; we believe this reflects the care and sensitivity with which we approach everyone who comes to us for guidance. We're a profitable, growing company headquartered in London, with a team across the globe. What guides us is simple: people deserve more than one-size-fits-all advice when it comes to their appearance. Every decision we make (from the science behind our models to the way we communicate results) is grounded in evidence, responsibility, and a broad, inclusive understanding of beauty.

About the Role
You will join the backend team building the computer vision and machine learning systems that power QOVES's facial analysis platform. The non-negotiable is proven production experience: at least 3 years building scalable software in Python, with hands-on work shipping AI or ML features, including computer vision or LLM-based systems, into a live codebase. You will work closely with the AI Research team to translate research prototypes into production-ready code, own delivery end to end across analysis, design, coding, testing, deployment, and support, and optimise applications for performance and scalability as usage grows. You will also work with the wider team to spot problems early and resolve them before they become blockers.

What We're Looking For
• 3+ years of professional experience in production-level scalable software development with Python
• Strong proficiency with Python for building production-grade APIs
• Hands-on experience integrating AI or ML features, including computer vision or LLM-based systems
• Solid grasp of software architecture principles and API design, with the ability to contribute meaningfully to architectural decisions
• Experience owning work across the full software development lifecycle
• Strong sense of code quality, testing discipline, and engineering best practices
• Excellent communication skills, with the ability to articulate trade-offs and design decisions clearly
• A collaborative, proactive mindset with strong problem-solving skills

Nice to Have
• Knowledge of MLOps practices and experience with Data Version Control (DVC) or similar tools
• Knowledge of data pipelines, including designing production-grade GPU inference pipelines for high-throughput workloads
• Exposure to frontend or full-stack development
• Experience working in a startup or fast-paced product environment
• Experience building data pipelines or working with large-scale data processing

Why Join
• Build the computer vision and machine learning systems behind a product used by millions
• Fully remote with real autonomy and direct collaboration with the AI Research team
• A profitable, growing company with a global team

Compensation and Logistics
• Remote, full-time, open to applicants worldwide
• Compensation competitive, based on experience

Location: Remote (US/EU time-zone overlap required) 

Type: Full-time 

Reports to: Board of Directors

The role: 

UEX.US is a cryptocurrency exchange shipping Trading Pro, a savings/rewards product, and a payments stack. We move fast, and we ship. What we don't yet have is one person who owns the answer to: Is this product actually good, is it actually competitive, and does it actually do what we told users it does?

That's this job. You are the user's advocate inside the building and the quality gate for the devs.

This is an AI-first role: We are not hiring a product manager who occasionally uses ChatGPT. We are hiring someone who has rebuilt their entire working method around AI and produces the output of a four-person product team. If that isn't already how you work, this role will be uncomfortable, and you should not apply.

What you'll own:

- User feedback as a system. Discord, support tickets, app-store reviews, churn conversations — pulled in continuously, tagged, quantified by AI pipelines you build and maintain, turned into a ranked list nobody has to argue about. Anecdote becomes evidence, weekly, without a research team.

- Competitive intelligence, continuously. Binance, Kraken, Bybit, Coinbase, MEXC, Gate. Fees, spreads, listings, UX flows, onboarding friction, what they ship weekly. Automated monitoring and AI-generated teardowns — you should know what our competitors changed this week before they announce it.

- Test everything we already have. Every existing feature, hands-on, repeatedly — deposits, withdrawals, order types, KYC, rewards accrual, mobile. AI-assisted test scripts and regression checks where they help; your own hands where they don't. You find the breakage before users do.

- Promise integrity. Every claim on the site, in the app, in the ToS and in support macros must match what the product actually does. Where it doesn't, you flag it and drive it to zero. This is a regulated money services business — a UI label that overstates what a feature does is not a copy problem; it's an exposure.

- Priority discipline. You set the roadmap with the board, then you make it real: specs the devs can build from, acceptance criteria, sprint follow-through, and honest weekly status. Shipped-and-verified, not shipped.

- Metrics. Define them, instrument them, report them. Activation, retention, volume per active trader, support-ticket rate per feature.

## AI requirements — the hard bar

This section carries the most weight in our evaluation. You must be able to demonstrate, live, in the interview:

- Daily production use of frontier models (Claude, GPT, Gemini) as your primary working environment — not as a novelty, as the place your work happens.

- Prompt engineering at a professional level: structured prompts, XML/JSON output contracts, few-shot examples, chain-of-thought, evaluating and iterating on prompt quality rather than accepting first output.

- Building repeatable AI workflows, not one-off chats. Projects, custom instructions, saved prompt libraries, reusable analysis templates that a teammate could run.

- AI over large unstructured datasets: feeding thousands of support tickets, Discord messages and reviews into a pipeline that returns a defensible, quantified priority list — and knowing how to check that it didn't hallucinate the numbers.

- Agentic and tool-using AI: Claude Code, Cowork, MCP connectors, browser agents, or equivalent. Comfortable letting an agent run a multi-step task and reviewing its work.

- API-level literacy. You can call a model API directly, batch a job, chain calls, and estimate what a workflow costs before you run it. Light scripting (Python or JS) to glue things together.

- AI-assisted data work: natural-language querying over product data, generating SQL and validating it, building dashboards without waiting on an engineer.

- AI for spec and QA production: drafting PRDs, acceptance criteria, edge-case enumeration, test matrices, and user-facing copy — then editing hard, because the first draft is never the shipped one.

- Judgment about where AI fails. Hallucination, false confidence, stale knowledge, silent arithmetic errors. You verify anything that touches money, compliance language, or a user-facing promise. AI output that reaches a customer is your responsibility, not the model's.

- Discretion. You understand what customer data, KYC material, and internal financials may and may not be pasted into a third-party tool.

In the interview, you will screen-share your actual setup and run a real task in front of us: take a raw dump of feedback and produce a ranked, evidence-backed priority list, live. We are evaluating your workflow, not your vocabulary.

Who you are:

- 3+ years in product, ideally consumer fintech, trading, or crypto. Exchange experience is a strong plus.

- You've traded. You understand orderbooks, spreads, slippage, fee tiers, custody, and on-chain settlement well enough to argue with a trader and be right.

- SQL or equivalent; comfortable in analytics tools without waiting on an engineer.

- Obsessive about detail and unbothered about saying "this isn't ready."

- Written English strong enough to write specs and user-facing copy.

Nice to have: experience with a licensed/regulated platform, market-maker or API-trader relationships, design sense, Russian/Ukrainian or Spanish.

How we work:

Small team, no bureaucracy, decisions in hours, not weeks. You report directly to the board and work day-to-day alongside the engineers. AI tooling and API budget are provided — we expect them to be used.

Compensation is $2,500–$4,500/month during the 3-month remote test period, increasing to $6,000/month after relocating to Madrid.

The Role

We’re looking for a Strong Junior/Middle Full Stack Angular/.NET Developer who is eager to learn, grow, and contribute to real-world projects from day one. This is a great opportunity if you have a solid foundation in programming and want to put your skills into practice while building modern, user-friendly applications.

In this role, you’ll work closely with experienced developers, gaining hands-on experience in Angular, .NET Core, and MS SQL. You’ll be part of a supportive team that values collaboration, knowledge sharing, and continuous improvement.

📋Key Responsibilities

• Assist in identifying and fixing bugs and issues in the codebase
• Contribute to front-end development using Angular by designing and implementing user-friendly interfaces
• Support database maintenance tasks, including writing SQL queries and helping optimize performance
• Participate in code reviews with more experienced developers to learn best practices and coding standards
• Help refactor existing code to improve efficiency, readability, and maintainability
• Collaborate closely with senior developers, gaining hands-on experience and guidance in both front-end and back-end development

📝Requirements

• Completed or ongoing Bachelor’s degree in Computer Science or a related field
• Solid understanding of software development principles and best practices
• Demonstrated coding skills with pet projects available on GitHub (or similar platform), preferably in C#
• Hands-on (non-commercial) experience with:
  • .NET Core (EF Core, MVC, Onion Architecture, or CQRS)
  • SQL databases
• English proficiency at B2+ level
• Availability for a full-time schedule: 12:00 – 20:30 (Mon–Fri, including a 30-minute lunch break)
• Willingness to participate in regular team meetings during working hours
• Strong analytical and problem-solving skills
• Excellent communication and teamwork abilities
• Experience with Angular (or any other JS) framework

What We Offer

📈  Growth opportunities — clear paths for professional development and career advancement

🔋 Supportive culture — a friendly, collaborative environment where your ideas matter

🖥️  Modern projects — work with cutting-edge technologies on meaningful, real-world applications

💡 Talented team — join a motivated group of professionals who are always ready to share knowledge and help you grow

Join our team at SoftPlus Ukraine and contribute to the success of our innovative projects.

Apply now!

About the Project
The project is a cloud-based property operations platform designed for the housing sector. It connects housing providers, property managers, residents, contractors and service providers within a single ecosystem. The platform helps automate repairs, maintenance, compliance, contractor coordination and resident communication while providing real-time reporting and analytics. It also integrates with existing property management systems to improve service delivery, reduce operational costs and streamline day-to-day workflows.

Key Requirements

• 5+ years of experience with PHP (Laravel)
• 1+ year of commercial experience with Vue.js
• Upper-Intermediate (B2+) English
  
  Key Responsibilities
• Develop and maintain user-facing features for the platform using Vue.js and Laravel.
• Enhance the administration panel used to manage diagnostic questions, content, repair categories and problem types.
• Investigate and resolve defects across frontend, backend and integration services.
• Support the delivery of client-specific implementations when additional product expertise is required.
• Contribute to technical decisions and share knowledge with other members of the Diagnostics and wider engineering teams.
  
  Advantages of the Project
• An established and growing PropTech company whose platform supports more than 1.7 million properties, 3 million residents and 5,000+ service providers across the UK and Germany.
• A modern, large-scale SaaS platform with opportunities to contribute to integrations, APIs, automation, data, accessibility and the modernisation of established systems.
• Strong industry recognition, including awards across affordable housing, property management and technology partnership.
• A structured onboarding process, consistent team support and clear communication throughout project delivery.
  
  If this sounds like the right opportunity for you, apply now! We look forward to discussing this further.

Наш клієнт Call Power — міжнародна компанія у сфері онлайн-гемблінгу, що пропонує послуги спортивного беттингу та онлайн-казино, маючи значну присутність на ринку Латинської Америки.

Стратегічний фокус компанії — забезпечення високоякісного та персоналізованого ігрового досвіду завдяки використанню сучасних технологій і локалізованих сервісів, адаптованих до вподобань гравців із різних країн Латинської Америки.

Компанія розробляє та запускає власні ігри для казино, а також самостійно розвиває й підтримує власні платформи CRM, Customer Support (CS) та Back Office.

Ідеально для тих, хто прагне:

• Керувати командою спеціалістів, які відповідають за процеси та якість клієнтського сервісу, а також сприяти їх професійному розвитку;
• Одночасно управляти кількома проєктами — від етапу концепції до повної реалізації;
• Розробляти нові процеси клієнтського сервісу та оптимізувати вже існуючі;
• Документувати бізнес-процеси з використанням нотації BPMN (схеми as-is та to-be);
• Розуміти принципи роботи контакт-центру, включаючи ключові показники (SLA, FR, CT), управління навантаженням, планування персоналу та щоденні операційні процеси;
• Контролювати та вдосконалювати систему забезпечення якості: аналізувати показники якості, виявляти вузькі місця, розробляти й впроваджувати покращення;
• Формувати вимоги до змін у скриптах, інструкціях та регламентах роботи операторів;
• Визначати цілі, пріоритети та плани розвитку команди;
• Координувати впровадження змін із суміжними департаментами (IT, навчання, HR, продуктова команда);
• Готувати звіти щодо статусу проєктів і презентації для керівництва;
• Виступати точкою ескалації для вирішення складних питань, пов'язаних із процесами або якістю сервісу.

Досвід, який стане твоєю перевагою:

• Підтверджений досвід роботи на посаді Team Leader або Operations Manager у сфері клієнтської підтримки чи iGaming;
• Практичний досвід управління Supervisors та багаторівневими командами служби підтримки;
• Глибоке розуміння процесів клієнтської підтримки, ключових показників ефективності (KPI) та принципів забезпечення якості сервісу;
• Розвинені аналітичні навички, здатність інтерпретувати дані, виявляти закономірності та приймати стратегічні рішення на їх основі;
• Досвід роботи з CRM-системами, платформами для обробки звернень (ticketing systems) та інструментами аналізу ефективності;
• Відмінні комунікаційні навички та досвід ефективної взаємодії зі стейкхолдерами;
• Знання галузевих нормативних вимог, стандартів комплаєнсу та найкращих практик - буде плюсом;
• Досвід документування бізнес-процесів із використанням нотації BPMN (Bizagi, Camunda Modeler, Visio, draw.io або аналогічних інструментів);
• Досвід роботи із системами контролю якості (speech analytics, чек-листи оцінювання, оцінка дзвінків та інших взаємодій із клієнтами);
• Впевнені навички аналізу даних у Excel або Google Sheets; досвід роботи з BI-інструментами - буде плюсом.

Ми цінуємо:

• Стратегічне мислення та орієнтація на бізнес-результат і потреби клієнтів;
• Сильні лідерські якості, здатність об'єднувати Supervisors і команди навколо спільних цілей та ефективно впливати на досягнення результатів;
• Високий рівень аналітичного мислення, уважність до деталей та вміння приймати рішення на основі даних;
• Проактивний підхід, орієнтація на пошук рішень і здатність передбачати потенційні виклики до їх виникнення;
• Стресостійкість та здатність ефективно працювати в умовах високого навантаження, зокрема під час управління великими командами або регіональними інцидентами;
• Високий рівень відповідальності, почуття власності за результати роботи та ефективність регіонального напряму;
• Гнучкість і готовність працювати в динамічному середовищі, що постійно змінюється;
• Відмінні навички організації роботи, визначення пріоритетів та управління часом;
• Відкритий і командний стиль комунікації, здатність будувати довіру та підтримувати ефективну взаємодію між командами;
• Орієнтація на безперервне вдосконалення процесів, впровадження інновацій і розвиток команди.

Долучайся - і нехай твоя історія зростання розпочнеться.

Our client Call Power is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. Develop and launch own Casino Games, as well as operate own CRM, CS and Back-office platforms.

Perfect for those who aim to:

• Lead and develop a team of specialists/analysts working on customer service processes and quality;
• Manage multiple projects simultaneously, from concept through implementation;
• Design new customer service processes and optimise existing ones;
• Document business processes using BPMN notation (as-is / to-be diagrams);
• Understanding of contact centre operations (SLA, FR, CT), line workload, staffing, and daily operational specifics;
• Oversee and contribute to quality control: analyse quality metrics, identify bottlenecks, propose and implement improvements;
• Define requirements for changes to scripts, guidelines, and operator instructions;
• Set goals, priorities, and development plans for the team;
• Coordinate changes with related departments (IT, training, HR, product);
• Prepare project status reports and presentations for senior management;
• Act as a point of escalation for complex process or quality issues.

Experience you’ll need to bring:

• Proven experience in a Team Leader or Operations Manager role within customer support or iGaming environments;
• Demonstrated experience managing Supervisors and multi-level support teams;
• Strong understanding of customer support operations, KPIs, and service quality frameworks;
• Advanced analytical skills with the ability to interpret data, identify patterns, and drive strategic decisions;
• Experience working with CRM systems, ticketing platforms, and performance analytics tools;
• Knowledge of industry regulations, compliance standards, and best practices - will be a plus.
• Proven experience documenting business processes in BPMN notation (Bizagi, Camunda Modeler, Visio, draw.io, or similar);
• Experience working with quality control systems (speech analytics, evaluation checklists, call/interaction scoring);
• Strong data analysis skills (Excel/Google Sheets; BI tools - will be a plus).

It's a perfect match if you have those personal features:

• Strategic thinker with a strong business and customer-centric mindset;
• Confident leader capable of influencing and aligning Supervisors and teams toward shared goals;
• Highly analytical, detail-oriented, and comfortable making data-driven decisions;
• Proactive, solution-oriented, and able to anticipate challenges before they arise;
• Calm and resilient under pressure, especially when managing large teams or regional incidents;
• Strong sense of ownership and accountability for regional performance and outcomes;
• Adaptable and comfortable working in a fast-paced, constantly evolving environment;
• Excellent organisational, prioritisation, and time-management skills;
• Collaborative and transparent communication style, fostering trust and engagement across teams;
• Committed to continuous improvement, innovation, and people development.

Apply, and let your growth journey begin.

Numerical Technologies LTD is a provider of custom software solutions and services specializing in risk, limits, and regulatory capital. We are currently looking for a Senior C#/.Net Developer to join our team. 

Project: Portfolio management systems for a US financial institution, focused on application migration to a new platform. 

What you will be doing:  

As part of the team, you will be participating in a client project focused on portfolio management solutions. You will help develop new software features, as well as support and maintain existing ones. You will be writing scalable and fault-tolerant code, debugging programs, and integrating applications with third-party web services. You will collaborate closely with the client and product manager to understand the system’s functional and non-functional requirements, and contribute to code quality through unit testing, integration testing, code reviews, and system design, helping deliver robust software aligned with the client's business needs.

What we are looking for:  

• 5+ years of commercial C#/.NET development experience.
• Deep understanding of object-oriented programming and software design principles.
• Strong experience developing desktop applications using WPF.
• Proficiency in SQL databases.
• Strong problem-solving skills and ability to collaborate effectively in a team environment.
• Upper-Intermediate level of English or above.

What will be a plus:

• Experience with the Infragistics library.
• Experience with other WPF UI libraries (e.g. DevExpress).
• Experience working with Java and Oracle.

What we offer: 

• Competitive compensation depending on experience and skills. 
• Regular assessments and salary reviews. 
• Paid personal days. 
• Mental health support program. 
• Language classes. 
• Flexible working schedule. 

POSITION DESCRIPTION: 

We are looking for a Business Analyst who will interact with stakeholders, development and quality assurance teams to elicit and analyze requirements, document them and create functional specifications. The candidate will contribute to every stage of the product lifecycle from research and discovery to iterative development and roll-out.
 

LOCATION: Ukraine (remote)
 

MINIMUM EXPERIENCE: 

6+ years of commercial experience in Business Analysis.
 

REQUIREMENTS: 

• Proven experience of working with external clients or handling outsourcing projects
• Solid expertise in the discovery stage of the project
• Experience and understanding of BA work on the pre-sale stage
• Basic understanding of product management/product ownership
• Understanding of business processes, optimization and automation
• Proven experience in gathering and eliciting requirements and successfully completing analytical assignments
• Knowledge of modelling notations: UML, BPMN, Data Flow
• Knowledge of API documentation and basic principles of relational databases such as MySQL
• Ability to influence stakeholders and closely collaborate with them to determine acceptable solutions
• Ability to translate business needs into software and operational requirements
• Readiness to work in dynamic environment with frequent project change
• Upper-Intermediate level of English
   

DUTIES: 

• Planning, conducting, facilitating discovery and pre-sale project workshops
• Elaborating business, functional and non-functional requirements
• Preparing and presenting discovery artifacts
• Gathering critical information from meetings with stakeholders
• Defining, translating, simplifying, and prioritizing requirements
• Creating business cases and user stories
• Creating conceptual prototypes and mock-ups
• Ensuring that designed solutions meet business needs and requirements
• Performing acceptance testing
• Creating detailed reports and giving presentations
   

NICE TO HAVE:

• Knowledge of artificial intelligence mechanics and how to work with prompts
• Experience with Power BI
• Experience in building JSON and XML documents and using them in functional specifications
• Exposure to engineering software (CAD/CAM, PDM/PLM, etc.)
   

COMPENSATION & BENEFITS:

• Competitive salary 
• Professional and friendly team 
• Flexible work schedule 
• Fully remote work mode
• Health insurance
• Paid vacation, sick leave, and other benefits