Jobs at Djinni

 We are EverREST, a Salesforce & RevOps consulting firm. We help global companies turn chaos into revenue through system architecture. We are looking for an experienced Business Analyst to join our international team and bridge the gap between business needs and technical execution on high-ticket projects.

What You Will Do:
Analyze: Document and optimize complex business processes to build high-efficiency Salesforce solutions.
Facilitate: Lead workshops and discovery sessions to define needs, priorities, and project scope for global stakeholders.
Translate: Turn abstract business requirements into crystal-clear User Stories, Acceptance Criteria, and process documentation.
Collaborate: Work hand-in-hand with Salesforce Admins, Developers, and QA to ensure functional alignment and seamless delivery.
Validate: Manage UAT (User Acceptance Testing) and ensure the implemented features meet the highest quality standards.

What We Expect:
English: Advanced (C1). Your writing and verbal communication must be flawless, persuasive, and professional for daily interaction with international clients.
Enterprise Experience: Proven track record of working with large-scale Enterprise clients. You understand their internal structures, security requirements, and the complexity of global workflows.
Salesforce Expertise: 1.5–3 years of experience as a BA. You understand the Salesforce data model, objects, and platform logic (Sales, Service, or Experience Cloud).
Technical Writing: Mastery of creating structured documentation (Flow Diagrams, BRD, User Guides) within Agile/Scrum environments.
Result-Oriented: Focus on successful product adoption and business value, not just closing tickets.

Why Join EverREST?
Enterprise Projects: Hands-on experience working on large-scale, complex ecosystems for major international corporations.
No Micro-management: We care about results and trust experts to own their work.
Strong Delivery Culture: Flexible schedule, supportive team, environment that rewards initiative.

We are looking for a Release Manager to join our teams!

Requirements:

- 2+ years of experience in IT Release Management
- Understanding of SDLC (Software Development Life Cycle)
- Experience with Agile is a significant plus
- Excellent communication skills and interaction with stakeholders at various levels
- Product mindset, proactivity
- Experience working with CI/CD is desirable
- Technical background in Release Engineering/DevOps/SRE is a significant plus
- English level: Intermediate+
 

Responsibilities:

- Playing a key role as the Release Representative in release communications and decision-making
- Escalating issues, incidents, and cross-release dependencies
- Creating and maintaining up-to-date release schedules
- Collecting release artifacts
- Full-cycle incident management
- Setting up and tracking release metrics
- Managing changes and risks
- Maintaining transparency of the release process in distributed environment

Technical Stack:

- Experience with the Release Management Lifecycle: from planning to release and post-release activities
- CI/CD Pipelines: integration, build, deployment, versioning, automation
- SDLC & Agile Methodologies: Scrum/Kanban in the context of release cadences, sprint-based delivery, feature (code) freeze
- Jira & Confluence: managing versions and fix-versions, dashboards, documenting release processes
- Dependency & Environment Management: coordinating cross-release dependencies, managing staging/production environments
- Metrics & Reporting: release metrics (success rate, MTTR, deployment frequency, rollback policy)
- DevOps / SRE Fundamentals: automated deployment, monitoring, SRE
- Planning & Prioritization: working with parallel releases, timelines, resources, dependencies

Our benefits to you:
- An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more

- Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed

- Modern corporate equipment based on macOS or Windows, and additional equipment is provided

- Paid vacations, sick leave, personal event days, days off

- Referral program - enjoy cooperation with your colleagues and get a bonus

- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
- Rewards program for mentoring and coaching colleagues

- Free internal English courses

- Yoga classes to help you stay active and energized

- In-house Travel Service

- Multiple internal activities: online platform for employees with quests, gamification, presents, and news, RedCore clubs for movie/book/pets lovers, special office days dedicated to holidays

- Corporate events, team building

We are seeking an experienced engineer to join the team working on the Dell Lightning File System, a high‑performance distributed file system built for AI training workloads and advanced computing environments.
Search in Kyiv ONLY.

RESPONSIBILITIES

— Enhance and expand the REST API management infrastructure, including implementing RBAC for improved security (C++).
— Improve serviceability tooling, such as scripts for support materials collection and hardware replacement workflows (Python).
— Develop pre‑installation and pre‑upgrade system health checks (Bash/Python).
— Handle and process hardware-related events (Kubernetes/Python).

SKILLS

— Strong experience writing design documents and breaking down complex features into manageable tasks.
— Solid understanding of object‑oriented design principles, distributed systems, and multithreaded programming.
— 7+ years of professional experience as a C++ developer working in Linux environments.
— Proficiency in Python and Bash scripting.
— Practical experience with Docker or Kubernetes.
— Bachelor’s degree in Computer Science or a related field.
— Upper‑Intermediate (B2+) English proficiency, both spoken and written.

WE OFFER

— Work in a creative friendly environment using cutting-edge technologies.
— Work-life balance and flexible schedule.
— Competitive compensation with focus on your expectations; annual salary review.
— 24-day paid vacation and 100% paid sick leave.
— Financial support and legal support from our side.
— Professional, language and soft skills trainings.
— Health insurance coverage: individual and family, Fitness plan.

PIN-UP Global is an international company specializing in developing and implementing advanced technologies, B2B solutions, and innovative products.

We ensure certification and licensing of our products, providing customers and partners of the holding company with high-quality and reliable solutions.

The holding’s headquarters is located in Cyprus.

We are looking for a Product Manager!

Requirements:

- 2+ years of experience in Product Management.
- Strong understanding of product and business metrics and ability to work with data independently.
- Strong knowledge of prioritization frameworks and practical experience applying them to product decision-making.
- High level of ownership and proactivity.
- Ability to operate autonomously and manage multiple parallel initiatives.
- Analytical mindset and structured problem-solving approach.

Will be plus

- Experience in Sports/iGaming domain is a plus but not mandatory.

Responsibilities:

- Own operational tasks within the Sports domain, including product metrics monitoring, incident management audit, and timely communication of product and process changes to stakeholders.
- Act as the primary point of contact for external stakeholders, facilitating meetings, collecting requests, analyzing their business impact, and prioritizing them according to product strategy and operational capacity.
- Lead the end-to-end operational launch and ongoing support of new licenses, from business request to production, coordinating cross-functional teams and external stakeholders.
- Manage and support 3rd party integrations (Fantasy Sports, Sports Lotteries), ensuring stability, SLA compliance, and alignment with business objectives.
- Own and improve internal admin systems, including Backoffice 2.0 migration and continuous enhancement of sportsbook admin tools.
- Deliver small-to-mid size sportsbook features, conduct competitor analysis, and continuously generate and validate new product hypotheses.

What are the conditions and bonuses?

🍀An exciting and challenging job in a fast-growing product holding, the opportunity to be part of a multicultural team of top professionals in Development, Engineering and Architecture, Management, Operations, Marketing, etc;

🤝Great working atmosphere with passionate IT experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol — work with comfort and enjoy the opportunity to build a network of connections with IT professionals day by day;

🧑‍💻Laptop & all necessary equipment for work according to the holding standards;

🏖Paid vacations, personal events days, days off;

🫖Paid sick leave;

👨‍⚕Medical insurance;

💵Referral program — enjoy cooperation with your colleagues and get a bonus;

📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

🗣Free internal English courses;

🤸‍♀Sport benefit;

🦄Multiple internal activities: online platform with newsletters, quests, gamification, and presents for collecting bonuses, PIN-UP talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays, etc;

🎳Company events, team buildings.

Cartum is a European brand of the Ukrainian SaaS platform Horoshop, which has been helping entrepreneurs create and grow online stores for over 10 years. Today, more than 12,000 online businesses use our product, and we are активно expanding in the European market.
 

Moldova is one of the key directions of Cartum’s growth. That’s why we are looking for a Marketing Specialist who already has experience working with the Moldovan market and will help make our brand recognizable and in demand among local entrepreneurs — positioning Cartum as a leading e-commerce platform in the country.

Your main responsibilities:

• Analyze the Moldovan market, competitors, and local trends.
• Plan and execute marketing campaigns to promote Cartum in Moldova.
• Launch and manage SEO, SMM, PPC, and email marketing activities.
• Identify new channels for customer acquisition and brand awareness growth.
• Work with analytics tools: Google Analytics, Looker Studio, and others.
• Collaborate with design, sales, and product teams.
• Generate and test ideas to scale Cartum in the Moldovan market.
   

You might be our perfect match if you:

• Have at least 2 years of experience in B2B marketing.
• Have hands-on experience working with the Moldovan market (B2B or e-commerce).
• Understand the specifics of SaaS and e-commerce products.
• Are proficient in Google Analytics, Looker Studio, and other marketing tools.
• Can share proven success stories of promoting products or services.
• Have Upper-Intermediate English proficiency.

• Knowledge of Romanian (and/or Russian) for effective communication in the Moldovan market will be a strong advantage.

  
  We offer:

• A role in an ambitious international product that is actively growing.
• A team with no bureaucracy or micromanagement.
• Remote work.
• Paid vacation and sick leave.
• Education reimbursement for professional development.
• A competitive salary (discussed during the interview).
  
  If you want to scale a Ukrainian продукт in the Moldovan market and build a strong local бренд — let’s talk 🚀

Our client is a leading global healthcare organization, driving innovation in pharmaceuticals, biotechnology, and patient-centric solutions. We develop advanced data and analytics solutions that help global organizations turn complex data into intuitive digital tools, enabling teams to make informed decisions in their daily operations and long-term strategy. Our projects span modern operational applications, interactive dashboards, and advanced analytics platforms designed to deliver actionable insights across multiple business domains.

We are looking for a Market Forecasting & Analytics Specialist to support the Global Pharmaceutical Company with market forecasting and assumption-based market modelling. The specialist will help develop data-driven market forecasts and predictive models to support strategic decision-making across multiple markets. The role combines analytical market modelling, forecasting techniques, and machine learning to estimate market dynamics, product adoption, and long-term demand scenarios. This role requires a combination of data science, forecasting methods, and business understanding of market dynamics, particularly within pharmaceutical, healthcare, or consumer healthcare markets.

Key Responsibilities:

• Develop market forecasting models based on assumptions, historical data, and external market signals
• Build short-, mid-, and long-term market forecasts for products across multiple markets
• Aggregate multi-country and multi-product data to produce consolidated market forecasts
• Develop technology adoption models (e.g., diffusion curves such as Bass models) to simulate competitive landscapes
• Design Excel-based decision-support models and forecasting tools (Excel + VBA)
• Integrate market research, CRM data, financial data, and public datasets into forecasting assumptions
• Develop machine learning forecasting models (Python preferred)
• Support scenario modelling and uncertainty analysis using statistical approaches
• Link Excel-based forecasting tools with data lake sources or data collection systems
• Support migration of Excel-based models to cloud-based analytics platforms

• Collaborate with business stakeholders to translate market insights into actionable forecasts and strategic recommendations

   

Required Skills & Experience:

• 4+ years of experience in forecasting, market modelling, or advanced analytics
• Strong experience with market forecasting, demand forecasting, or predictive modelling
• Experience building assumption-based forecasting models
• Strong Excel modelling skills (including advanced formulas; VBA is a plus)
• Experience with Python for machine learning or statistical modelling
• Experience working with multiple datasets (market research, CRM, financial, public data)
• Strong understanding of statistical modelling and time-series forecasting techniques
• Experience working with multi-country / multi-market datasets

• Ability to translate analytical results into business insights and decision-support recommendations

   

Nice to have:

• Experience with Monte Carlo simulations, Markov chains, or conjoint analysis
• Experience with technology adoption models (Bass diffusion models)

• Experience in pharma, healthcare, medtech, or consumer healthcare industries

   

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

UDS Systems is a Microsoft Solutions Partner specializing in Dynamics 365 CE (CRM), Power Platform, and Azure. Since 2007, we have been cooperating with leading European and US clients across the automotive industry, real estate, IT, finance and other ambitious industries.

We are looking for a new member of the UDS team — an experienced Multidisciplinary Designer with a wide range of skills.

Requirements:

• Experience in web design with UI/UX excellence, WCAG awareness and user-centered design mindset
• Expertise in product design
• Experience in designing system architecture and workflows
• Experience in graphic design
• Strong knowledge of brand identity, color schemes, typography, composition principles, and design trends
• Experience in preparing layouts for physical printing
• Presentation design skills
• Proficiency in key design tools such as Figma, Illustrator, Photoshop, AI tools
• Creativity
• Attention to detail

Nice to have:

• Motion / animation skills
• User research and cross-cultural design awareness

Responsibilities/tasks:

• Working with cross-functional teams from the Marketing department and the Website team to the HR department, Product Managers, Developers and Stakeholders
• Participating in the creation and enhancement of our website, designing website layouts and UI elements, optimizing UX
• Creating advertising and graphic materials for UDS branding and marketing campaigns
• Developing visual concepts for social media
• Designing email newsletters, pitch desks and other materials
• Preparing files for print publishing
• Ensuring consistency with our brand identity and guidelines
• Working closely with the development teams to create visually appealing UI/UX solutions for clients’ projects (custom UI elements for CRM system, websites, portals, dashboards, etc.)
• Collaborating with the Product team to develop products and add-ons (upon request)

We offer the following benefits:

• Remote cooperation with flexible working hours
• Partial reimbursement for training and courses: 50% coverage of the cost of training courses, conferences by the company
• Covering Microsoft certifications costs
• Health insurance program after probation period
• Paid vacation and sick leaves
• Personal development plan
• Regular performance reviews and possible salary reviews
• Awesome corporate culture and colleagues with the strong UDS values: openness, expertise and development, stability and support, opportunities, and individual approach

More details about UDS:

Our website: uds.systems

Instagram:

— about office life: www.instagram.com/uds.systems_office

— business page: www.instagram.com/uds.systems

On behalf of our client, we are looking for a Senior Drupal / PHP Developer

Responsibilities:

- Develop and maintain Drupal-based websites and resident portals.

- Create bespoke Drupal modules and implement existing modules.

- Integrate Drupal systems with third-party services.

- Own full streams of work, including entire resident portals.

- Collaborate with project managers, customer success teams, developers, and occasionally clients.

- Follow best coding practices, documentation standards, code reviews, and testing (unit and integration).

- Contribute to resilient, maintainable, and high-quality software delivery.

Requirements:

- 5+ years of commercial PHP experience.

- 3+ years of hands-on experience with Drupal.

- 1+ year of experience with Laravel or Symfony.

- Experience creating custom Drupal modules and custom templates.

- Strong SQL and JavaScript skills.

- Experience with testing frameworks.

- Experience using Git and version control systems.

- Comfortable working with command line tools.

- Experience working with macOS or Linux systems.

- Upper - Intermediate or higher level of English

- Self-starter with ownership mindset and attention to detail.

Company offers:

- Long-term employment with possibilities for professional growth

- Fully remote work

- Reasonably flexible schedule

- 15 days of paid vacation

- Regular performance reviews

On behalf of our client, we are looking for a Solution Architect (Digital Commerce / SF Data Cloud) 

Requirements:

- Bachelor’s degree in Computer Science or related field

- 5+ years of client-facing experience in consulting / professional services

- Proven track record in designing and selling eCommerce solutions

- Strong experience with enterprise platforms (SFCC, SAP Hybris, Magento)

- Hands-on experience with SF Data Cloud (must-have)

- Experience leading projects end-to-end

- Strong business communication and stakeholder management skills

- Proactive, self-driven, and collaborative mindset

Company offers:

- Long-term employment with possibilities for professional growth

- Fully remote work

- Reasonably flexible schedule

- 15 days of paid vacation

- Regular performance reviews

Performa HR is currently looking for a Technical Project Manager for our client — an innovative tech-driven company building scalable digital solutions for businesses worldwide. 

The team combines strong engineering expertise with a strategic product mindset, leveraging modern technologies and AI-driven workflows to deliver impactful and future-oriented solutions. 

This role is ideal for a technically strong PM who enjoys structured delivery, working closely with engineers, and driving projects from idea to launch.

Responsibilities:

• Take responsibility for the definition, documentation, and safe execution of the software development project, active participation in all phases of the project
• Define and support project processes
• Define project scope and resource requirements
• Manage exceptions and changes in projects
• Work closely with the development team
• Managing project team, monitoring team performance
• Ensure that project deliverables are completed within planned efforts, schedule, and scope
• Identify and manage client’s expectations
• Plan and manage internal and external project communications, ensuring effective exchange of project information and deliverables
• Identify, analyze, prioritize, mitigate, and communicate project risks
   

Requirements:

• 2+ years of experience as a Technical PM
• At least 2-3 years of experience as a developer, with a preference for full stack or backend (only web development), ensuring a solid understanding of both frontend and backend technologies.
• Strong AI fluency: Prototyping with AI tools; “Vibe coding” / rapid MVP building; AI-assisted research & analytics; Workflow automation using AI
• Experience with the project management frameworks and tools, e.g., Scrum, Kanban, Jira, Confluence, etc.
• Knowledge of SDLC and Scrum/Project Management concepts
• Experience in identifying the client’s business requirements and developing a possible solution
• Counseling skills, ability to explain technical features in simple and clear terms
• Basic business analysis skills (requirements analysis, preparation of technical specifications)
• Strong planning, organization, and communication skills
• Intermediate+ level of English
   

What we offer:

• Competitive salary
• Flexible work schedule
• Work in high proficiency team
• Annual paid vacation
• Paid sick leaves and holidays
• Opportunities for professional development and career growth
• Remote work

Hello everyone 👋

At Intobi, we're a software and product development company passionate about driving innovation and progress.

We help our clients succeed by delivering custom-built tech solutions designed to meet their unique needs.

Our expertise lies in developing cutting-edge Web and Mobile applications.

We are seeking a proactive Python Developer with at least 3 years of experience to join our engineering team. You will be responsible for the full lifecycle of data-driven applications, from building robust backend APIs to designing and maintaining complex data pipelines. The ideal candidate thrives in a DevOps-cultured environment and is eager to work with modern orchestration and cloud technologies.

Core Responsibilities:

— Data Pipeline Management: Develop, optimize, and maintain scalable data pipelines to ensure high-quality data flow.

— API Development: Build and maintain high-performance backend APIs using FastAPI.

— System Reliability: Proactively identify bottlenecks and improve system stability within existing infrastructures.

— Collaboration: Work closely with cross-functional teams to integrate AWS services and workflow orchestration tools into the production environment.

Required Qualifications:

— Experience: 3+ years of professional Python development experience.

— Databases: Strong proficiency in both SQL and NoSQL database design and management.

— DevOps Tools: Hands-on experience with Docker, CI/CD pipelines, and Git version control.

— Frameworks: Proven experience building applications with FastAPI.

— Cloud & Orchestration: Practical experience with AWS services and familiarity with Airflow (or similar workflow orchestration tools).

— Communication: Upper-Intermediate level of English (written and spoken) for effective team collaboration.

Preferred Skills (Nice to Have):

— Experience within the Financial Domain.

— Hands-on experience with Apache Spark and complex ETL pipelines.

— Knowledge of container orchestration using Kubernetes.

— Exposure to or interest in Large Language Models (LLMs) and AI integration.

Please send your CV here or via email

Should the first stage be successfully completed, you’ll be invited to a personal interview.

We are looking for a Senior Flutter Developer to join our team for a set of innovative healthcare projects currently at the Minimum Viable Product (MVP) stage. These solutions aim to streamline patient engagement, appointment workflows, and digital medical services for providers and users. You will work in a fast-paced environment where your expertise will directly influence the product direction and codebase stability.

Does this relate to you?

•  Strong proficiency in Dart, solid understanding of Object-Oriented Programming (OOP), SOLID principles, and common design patterns.
• Deep knowledge of Flutter framework and best practices in Flutter development.
• Understanding of app architecture principles, including Clean Architecture.
• Extensive experience with state management using Bloc, including understanding of Bloc patterns and anti-patterns.
• Proficient in app navigation using Router API (Navigator 2.0).
• Solid understanding of networking in Flutter, including HTTP protocol, working with RESTful APIs, and WebSockets.
• Basic knowledge of database solutions commonly used in Flutter applications.
• Experience with CI/CD pipelines for Flutter applications.
• Familiarity with writing unit, widget, and integration tests.
• Knowledge of performance profiling and optimization techniques in Flutter.
• Experience publishing apps to App Store and Google Play.
• Ability to work independently and deliver complete solutions with minimal supervision.
• Nice to have: experience with method channels, platform views.
• English is Upper-Intermediate.

A new team member will be in charge of:

• Design and develop scalable Flutter applications from the ground up.
• Collaborate with product and design teams to define MVP features and deliver high-quality UI/UX.
• Implement state management using Bloc, ensuring clean, testable, and maintainable code.
• Integrate RESTful APIs and WebSocket communication with backend services.
• Manage app navigation using Router API (Navigator 2.0).
• Set up and maintain CI/CD pipelines to ensure smooth deployment flows.
• Write and maintain unit, widget, and integration tests to ensure code reliability.
• Optimize app performance using Flutter profiling tools.
• Participate in publishing apps to the App Store and Google Play.
• Work independently, take ownership of modules, and deliver well-documented solutions.

Ready to try your hand? Send your CV without a doubt!

We are a US-based software development company delivering backend solutions for enterprise clients.

We are looking for a .NET Engineer to take ownership of backend development on an active project built with .NET Core 8.

This role is suited for someone who can work independently, take responsibility for technical decisions, and deliver clean, production-ready code.

Work setup

• Full-time involvement (30–40 hours per week)
• Long-term cooperation (expected 6+ months)
• Requires partial overlap with US Eastern time

• Direct collaboration with Engineering Lead and Product Manager

   

Responsibilities

• Design, develop, and maintain backend services using ASP.NET Core (.NET 8)
• Build and support RESTful APIs
• Implement data access using Entity Framework Core
• Design and optimize MS SQL Server queries and stored procedures
• Develop and maintain background processing solutions

• Collaborate with the Engineering Lead and cross-functional team

   

Requirements

• 4+ years of professional experience with C# / .NET
• Strong expertise in ASP.NET Core
• Solid experience with Entity Framework Core
• Strong knowledge of MS SQL Server, including performance tuning
• Experience building scalable backend systems
• Ability to work independently and take ownership of tasks

• Strong communication skills in English

   

Will be a plus

• Experience with microservices architecture or CQRS
• Familiarity with messaging systems (RabbitMQ, Azure Service Bus)
• Experience with cloud platforms (Azure or AWS)
• Experience with unit and integration testing

What defines this role

🔹 Product-focused work — a single stable product with a long-term roadmap
🔹 Shared decision-making — technical approaches are discussed within the team
🔹 Up-to-date tech stack — no outdated solutions or chaotic rewrites
🔹 Flexible work setup — results-driven, not hour-driven
🔹 Hybrid in Lviv — balanced office and remote work
🔹 Transparent conditions — clear compensation and proper accounting
🔹 Healthy time off — paid vacations and sick leaves
🔹 Professional growth — code reviews, knowledge sharing, real ownership
🔹 Fully equipped — all necessary hardware provided

Role overview
 
We’re looking for a Head of CX to lead client experience across all projects. You’ll organize the workflow, coordinate internal teams, and make sure our clients feel supported and informed at every stage.

    What you will do
 
 

• You will make clients and internal teams feel confident and aligned.
• Be the main contact for clients - handle calls, email communication, checkpoints, and expectations.
• Ensure internal teams (SEO, content, outreach) deliver results on time and with clarity.
• Provide clear, meaningful reporting - not raw stats, but insights that clients understand and trust.
• Take ownership of issues - identify them, communicate early, and drive solutions.
• Build or refine CX processes (onboarding, check‑ins, issues escalation, reporting templates).
• Lead and develop the CX team, helping them organize work and grow professionally.
• Help clients see how Natural Links’ SEO and link building work together to drive real impact (visibility, traffic, authority)
  
  What we expect from you

• Have 2+ years in client operations, account management, or CX - ideally with agency or SaaS experience. Experience in SEO/digital marketing environments.
• Are comfortable talking with international clients and explaining complex technical work in simple terms.
• Have experience with CRM and task tools (e.g., Pipedrive, WorkSection, Slack).
• Can own a process end‑to‑end - from onboarding to reporting and escalation.
• Are proactive, organized, and calm under pressure.
• Have English B2+, solid written and verbal communication.

 
     Nice to Have
 
 

• Previous experience in SEO, digital marketing, or client-focused agencies, ideally working with international clients.
• Ability to analyze client data and turn insights into actionable improvements.
• Proven experience in leading and developing small teams, including delegating tasks, mentoring, and monitoring performance.
• Track record of streamlining internal processes to improve efficiency without compromising service quality.

Natural Links is a globally recognized SEO agency specializing in secure link-building, strategic SEO campaigns, and enhancing brand visibility. We partner with innovative companies across fintech, SaaS, and other fast-growing digital industries. Our focus is on delivering measurable, long-term value to clients worldwide.

Why This Role Matters
 
As a Support / Account Manager, you are at the center of our client relationships. Your role is critical in ensuring projects are delivered on time, aligned with client goals, and executed to the highest standard. You:
 

• Build strong, trust-based relationships with clients
• Ensure seamless project execution and client satisfaction
• Directly influence client retention, long-term partnerships, and the growth of Natural Links
• Foster a culture of transparency, accountability, and collaboration across the team

Your work shapes how clients experience Natural Links and directly impacts our reputation as a trusted SEO partner worldwide.
 
Key Responsibilities
 
 

• Act as the primary point of contact for existing clients via video calls, email, live chat, and messenger platforms
• Ensure the timely and successful delivery of solutions aligned with client goals
• Monitor project performance and profitability using key metrics, making strategic adjustments when needed
• Stay updated on industry trends to improve client and project management approaches
• Collaborate with internal teams to resolve technical or operational issues efficiently
• Lead regular internal meetings to communicate project updates and collect feedback
• Manage ongoing communication with clients, including:
  • Sharing promotional offers and service updates
  • Discussing new orders and clarifying specific requirements
     

Requirements
 
 

• Minimum 1 year of experience in a Support Manager role; experience in Project or Account Management is highly preferred
• Excellent English communication skills (written and verbal)
• Strong interpersonal skills with the ability to build trust and rapport with clients and teams
• Exceptional organizational and time management skills with great attention to detail
• Ability to prioritize tasks and manage multiple projects in a fast-paced environment
• Strong analytical thinking and problem-solving skills
• Motivation to learn, adapt, and grow in a dynamic digital environment
   

Preferred Skills & Qualities
 
 

• Familiarity with SEO practices
• Experience working with clients from fast-evolving or regulated industries, such as fintech, SaaS, iGaming, or crypto
• Proficiency in Google Sheets / Excel
• Hands-on experience with CRM platforms (preferably Pipedrive)
• Highly responsible, proactive, detail-oriented, and accountable
   

What We Offer
 
 

• Competitive salary with quarterly growth opportunities based on performance
• Flexible working hours focused on results (no micro-management)
• Clear career progression paths in a fast-growing company
• Full support for professional development, training, and education
• A friendly and collaborative team culture built on mutual support and open communication
• Performance-based monthly bonus tied to overall company revenue, reflecting your impact
   

Be part of our success story and help businesses achieve top Google rankings through ethical and effective SEO. Join us, grow with us, and make your mark in the digital marketing industry.