Jobs at Djinni

Role overview

We're looking for a detail-oriented, analytical Business Analyst to bridge the gap between business needs and technical delivery across our markets. You'll be responsible for translating business requirements into clear specifications, ensuring solutions are delivered to a high standard, and driving quality across the full product lifecycle — from discovery through to release. You'll also be comfortable getting hands-on with data and APIs, using SQL and tools like Postman to independently validate integrations and data flows without always relying on engineering.

Key Responsibilities

• Elicit, document, and validate business and functional requirements from stakeholders across multiple markets
• Produce clear and structured artifacts: BRDs, user stories, process flows, use cases, and acceptance criteria
• Use SQL to query databases independently — validating data integrity, investigating anomalies, and supporting analysis during requirements and testing phases
• Review and work with external API specifications (REST, JSON, XML) — understanding integration requirements and translating them into clear documentation
• Design and execute API test cases, validating request/response behavior, error handling, and data consistency against specifications
• Develop, test, and deploy business processes — owning quality from definition through to sign-off
• Design and execute test plans, test cases, and regression testing to ensure solutions meet business requirements
• Perform data-level testing using SQL to verify backend logic, transformations, and data flows
• Identify, log, and track defects through to resolution in collaboration with development teams
• Perform UAT coordination and work closely with end users to validate delivered functionality
• Map and analyze existing business processes, identifying gaps, inefficiencies, and improvement opportunities
• Monitor competitor offerings and market trends to support product differentiation decisions
• Manage vendor relationships and support business process setup and ongoing operations

Requirements

• 3+ years of experience as a Business Analyst, ideally in fintech or financial services
• Strong requirements gathering and documentation skills — you can turn a vague business need into a precise specification
• Hands-on QA experience: writing test cases, executing test plans, and managing defect lifecycles
• Solid SQL skills — able to write queries independently to explore data, validate results, and investigate issues without engineering support
• Experience working with external API specifications and documentation (REST/JSON/XML) — able to read, interpret, and test against API contracts
• Practical experience testing APIs using tools such as Postman or similar
• Experience with UAT coordination and working directly with business stakeholders during testing phases
• Solid understanding of Agile and lean methodologies — you're comfortable in sprint-based environments
• Ability to model and analyze business processes (swimlane diagrams, BPMN, UML or similar)
• Strong analytical mindset — you use data and evidence to challenge assumptions and validate solutions
• Excellent written and verbal communication skills in English; able to produce clear documentation and present to all levels
• Understanding of consumer lending or fintech products and the Asian market is a strong advantage

Nice to Have

• Proficiency in Jira, Confluence, Excel, or UML tools
• BA or QA certification (e.g., CBAP, ISTQB, CSPO, or equivalent)

We Offer

• Western-style work culture with transparency, ownership, and open communication
• Direct exposure to senior management, high-impact work
• Strong and professional work environment, regular feedback, and one-on-one sessions
• Opportunity to rapidly grow in a fast-scaling cutting edge fintech company
• Highly Competitive USD-denominated compensation package
• 34 days of annual leave (24 standard vacation days + 10 additional days to cover public holidays)

🧙‍♂️ About the Role

The work happens directly inside client cloud environments: identifying security and compliance gaps, then remediating them through code — Terraform, OpenTofu, Bicep, YAML. Not manual configurations. Not PowerPoint recommendations. Real implementation work in production systems.

This role is part of a client delivery team supporting fast-growing US companies across multiple concurrent engagements in a consulting-driven environment. It combines cloud engineering, security, compliance, and advisory work.

The goal is not only to close gaps, but to help clients build security programs that survive real operational scale — not just audit

 

🧙‍♂️ In This Role You Will

• Harden cloud environments across AWS, Azure, GCP, and Oracle Cloud — IAM, network segmentation, secrets management, logging, monitoring, and CSPM.
• Remediate compliance and security gaps through Infrastructure as Code using Terraform, OpenTofu, Bicep, and YAML-based configurations.
• Use automated scanning and compliance tooling to assess posture across cloud environments, code repositories, HRIS, and ERP systems.
• Support clients through security and compliance initiatives including ISO 27001, ISO 27017, ISO 27018, ISO 27701, ISO 42001, SOC 2, and NIST 800-171.
• Automate security and operational workflows using Python, Bash, CI/CD pipelines, and vendor APIs.
• Participate directly in client calls, remediation planning sessions, technical workshops, and security roadmap discussions with engineering and security stakeholders.
• Build reusable IaC modules, automation scripts, and internal accelerators that improve delivery efficiency across future engagements.
• Collaborate with client engineering and security teams to deliver scalable, production-ready security solutions.
  
   

🎯 You May Be Interested If

• You enjoy solving real-world cloud infrastructure and security problems across different environments and industries.
• You prefer practical engineering and implementation work over checkbox security.
• You're comfortable managing multiple projects and adapting quickly to different client stacks and operational contexts.
• You take ownership of your work and can independently manage technical delivery workstreams.
• You're comfortable communicating directly with engineering leaders and explaining technical decisions clearly.
• You want to grow beyond pure execution into a more strategic, advisory-oriented security role.
• You come from a strong cloud engineering or DevSecOps background and want to move deeper into security and compliance engineering.
  
   

🍰 Must-Have

• Strong Infrastructure as Code experience — Terraform, OpenTofu, Bicep, or YAML in real production environments.
• Hands-on experience with at least one major cloud platform (AWS, Azure, or GCP); multi-cloud exposure is a strong plus.
• Understanding of security and compliance frameworks such as ISO 27001, SOC 2, or NIST, including how technical controls are implemented in practice.
• Experience with Python and/or Bash scripting for automation and operational workflows.
• Experience with CI/CD pipelines, GitHub Actions, infrastructure automation, and cloud-native tooling.
• Ability to communicate directly with client-side engineering and security stakeholders.
• Strong ownership mindset and ability to independently manage delivery workstreams.
• English proficiency at B2 level or higher.
• Availability for collaboration with US-based clients and scheduled calls starting from 16:00 Kyiv time.
  
   

🍒 Nice to Have

• Experience with Oracle Cloud Infrastructure (OCI).
• Experience with CSPM and automated compliance tooling such as Wiz, Lacework, Vanta, Drata, or similar platforms.
• Exposure to AppSec, vulnerability management, detection engineering, SIEM, or incident response workflows.
• Previous consulting, MSP, or client delivery experience.
• Relevant certifications such as AWS Security Specialty, CISSP, CCSP, or Security+.
  
   

💻 Working Conditions

• Employment Type: Full-Time
• Fully remote position with distributed teams across Ukraine and the US.
• Flexible remote setup with required overlap for US-based client communication and delivery coordination.
• 20 working days of paid vacation per year.
• Results-oriented environment with high autonomy and ownership expectations.
• Access to continuous learning opportunities, certifications, and professional development support.

We seek a Strong Middle ML / AI Engineer to join our team on a humanitarian transparency platform. This is a hands-on engineering role focused on building machine learning models and data pipelines — primarily around deduplication, anomaly detection, and statistical analysis of humanitarian data.

 

🧙‍♂️ In This Role You Will

• Design, build, and maintain ML models for deduplication, anomaly detection, and predictive analytics.
• Work with structured humanitarian data — beneficiary records, financial transactions, procurement flows.
• Build and maintain data processing pipelines using Python (Pandas, NumPy, scikit-learn).
• Collaborate with the backend team to expose ML/AI outputs via APIs.
• Monitor model performance and iterate based on real-world feedback.
• Document your work and support knowledge sharing within the team.
  
  
   

🎯 You May Be Interested If

• You enjoy working with messy, real-world data and turning it into reliable ML outputs.
• You care about model quality, reproducibility, and practical impact.
• You're comfortable applying classical ML approaches to solve concrete business problems.
• You're excited to collaborate in a remote, cross-functional environment.
• You value autonomy, clear communication, and working in a supportive, small-team setting.
  
   

👌 Role Requirements

• 3+ years of experience in ML engineering, data science, or a closely related role.
• Strong Python skills: Pandas, NumPy, scikit-learn.
• Experience building and deploying ML models in production environments.
• Solid understanding of data pipeline design and data quality practices.
• Familiarity with cloud platforms (Azure or AWS) for ML workloads.
• Proficiency with Git and standard development tooling.
• English proficiency at B1 level or higher.
   

Nice to have:

• Experience with PyTorch or TensorFlow.
• Hands-on experience with LLM integrations (OpenAI, Anthropic, or similar).
• Familiarity with ML experiment tracking tools (e.g. MLflow, Weights & Biases).
• Experience with GIS or geospatial data.
• Background in fraud detection, entity resolution, or deduplication tasks.
• Familiarity with Docker and CI/CD workflows for ML pipelines.
  
   

💻 Working Conditions

• Employment Type: Full-Time
• This is a fully remote position with the entire team across Ukraine.
• 20 working days of paid vacation per year.
• The team collaboratively defines deadlines, ensuring a balanced and manageable workload. The focus is on delivering commitments on time.
• Flexible working hours to promote a healthy work-life balance.

We design integrated circuits for consumer, medical and automotive markets. The majority of these designs are complex SoC/ASIC architectures that integrate IPs, such as ARM and RISC-V CPUs and peripherals, DSP cores, analog cells and other IPs with progressive technology nodes: 14, 10, 8, 7 nanometers.

You will be responsible for digital logic design and verification. Besides, you'd be able to learn and improve related methodologies. Below is a brief list of skills/knowledge that ideally suit our job profile. Still it’s not an issue if you don’t possess some of those. To our opinion the fundamental engineer’s skills are analytical thinking and ability to learn.

Essential qualifications:

-Degree in Electronics or related fields

-Good understanding of digital electronics

-Experience with EDA tools (Xilinx, Mentor Graphics, Synopsys or similar)

-Beginner’s level of English or higher

Optional qualifications you may have:

-FPGA design using HDL (Verilog, VHDL) or schematics editor

-IC design verification using System Verilog

-CPU architecture knowledge, embedded SW development

We offer:

-Full-time employment, flexible schedule

-On-job training in our Kyiv office with high skilled professionals

-Potential growth in directions of ASIC/FPGA design

-Social benefits, modern and comfortable office facilities

About the Role:

We are seeking a motivated Junior Verification Engineer to join our VLSI design and verification team.

This is an excellent opportunity for new graduates with strong academic training in digital design, verification methodologies, and SystemVerilog/UVM.

Responsibilities:

Develop and execute verification testbenches using Verilog/SystemVerilog and UVM

Implement functional and constrained-random tests for block-level and SoC-level designs

Create coverage models (functional, code, assertion-based) and drive coverage closure

Debug simulation failures, interface mismatches, and RTL issues

Write and maintain scoreboards, monitors, agents, drivers, and checkers in UVM

Review design specifications, extract test requirements, and build verification plans

Run regressions, triage failures, and document results

Collaborate closely with RTL designers, DFT, backend, and system architects

Required Qualifications:

B.Sc. or M.Sc. in Electrical/Computer Engineering or related field

Strong academic background in digital logic, computer architecture, and VLSI design

Hands-on experience with Verilog and SystemVerilog (labs, projects, internship)

Basic understanding of UVM methodology

Familiarity with simulation tools (VCS, QuestaSim, Xcelium or similar)

Ability to read and understand RTL code

Good analytical and debugging skills

Strong motivation to grow in advanced functional verification

Nice-to-Have Skills:

Coursework or project experience with UVM testbench development

Familiarity with assertion-based verification (SVA)

Basic scripting (Python, Perl, Shell, TCL)

Experience with coverage-driven verification

Exposure to SoC-level interfaces (AXI, PCIe, DDR, Ethernet, SPI, I2C)

What We Offer:

Full training in modern verification methodologies (UVM, SVA, CRV)

Work with cutting-edge IPs and SoC architectures

Mentorship from senior verification and architecture teams

Clear growth path toward UVM specialist, verification lead, or architect

We design integrated circuits for consumer, medical and automotive markets. The majority of these designs are complex SoC/ASIC architectures that integrate IPs, such as ARM and RISC-V CPUs and peripherals, DSP cores, analog cells and other IPs with progressive technology nodes: 24, 10, 7,  3 nanometers.

In our daily work we constantly face challenges that requires out of box thinking. This makes our lives an interesting and challenging adventure. Such attitude permits creation of products full of features that often outperform market. We are constant learners, the same we expect from our new employees. Hence, we’d be happy to meet passionate and keen on learning, bright young individuals.

Below is a brief list of skills/knowledge that ideally suit our job profile. Still it’s not an issue if you don’t possess some of those. To our opinion the fundamental engineer’s skills are problem solving and ability to learn.

Desired knowledge you may possess:

• Good understanding of digital/analog electronics and semiconductors physics
• FPGA placement and routing using EDA tools
• Experience with PCB design using such tools such as OrCAD, Altium Designer or similar
• Basic knowledge of scripting languages such as Tcl, Python, Make
• Beginner’s level of English

Optional skills you may have:

• FPGA design using HDLs or schematics editor
• Embedded systems design using IDEs such as Keil, AtmelStudio, IAR

We offer:

• Part- or full-time employment, flexible schedule
• On-job training in our Kyiv office with high skilled professionals
• Potential growth in the direction of ASIC design
• Paid sick leave and vacation

We design integrated circuits for consumer, medical and automotive markets. The majority of these designs are complex SoC/ASIC architectures that integrate IPs, such as ARM and RISC-V CPUs and peripherals, DSP cores, analog cells and other IPs with progressive technology nodes: 24, 10, 7,  3 nanometers.

In our daily work we constantly face challenges that requires out of box thinking. This makes our lives an interesting and challenging adventure. Such attitude permits creation of products full of features that often outperform market. We are constant learners, the same we expect from our new employees. Hence, we’d be happy to meet passionate and keen on learning, bright young individuals.

Below is a brief list of skills/knowledge that ideally suit our job profile. Still it’s not an issue if you don’t possess some of those. To our opinion the fundamental engineer’s skills are problem solving and ability to learn.

Desired knowledge you may possess:

• Good understanding of digital/analog electronics and semiconductors physics
• FPGA placement and routing using EDA tools
• Experience with PCB design using such tools such as OrCAD, Altium Designer or similar
• Basic knowledge of scripting languages such as Tcl, Python, Make
• Beginner’s level of English

Optional skills you may have:

• FPGA design using HDLs or schematics editor
• Embedded systems design using IDEs such as Keil, AtmelStudio, IAR

We offer:

• Part- or full-time employment, flexible schedule
• On-job training in our Kyiv office with high skilled professionals
• Potential growth in the direction of ASIC design
• Paid sick leave and vacation

We are looking for a junior backend VLSI engineer to join our Physical Design team.

This role is ideal for new graduates with strong academic foundations in digital design and VLSI who want to learn and execute a full RTL→GDSII implementation flow using Synopsys tools.

You will gain hands-on experience working on advanced semiconductor technologies, including nodes down to 7 nm, 5 nm, 3 nm, and 2 nm.

Responsibilities:

Assist in synthesis (Design Compiler / Fusion Compiler) from RTL to gate-level netlist

Support floorplanning, power planning, and clock tree design

Perform place and route (P&R) using ICC2 / Fusion Compiler

Contribute to timing analysis and closure using PrimeTime (STA)

Run physical verification checks: DRC, LVS, antenna, IR-drop, EM

Prepare and validate design constraints (SDC, clock definitions, I/O timing)

Help generate and validate physical deliverables (LEF/DEF, SPEF, SDF)

Collaborate with RTL, DFT, package, verification, and integration teams

Document design steps, results, and signoff data

Required Qualifications:

B.Sc. or M.Sc. in Electrical Engineering, Computer Engineering, or related field

Strong understanding of digital logic, synchronous design, and timing fundamentals

Academic exposure to VLSI backend flows

Basic familiarity with: synthesis, place & route, STA

Scripting skills (TCL, Python, Shell)

Strong analytical and problem-solving mindset

Motivation to learn deep-submicron implementation techniques (FinFET and GAA nodes)

Nice-to-Have Skills

Exposure to Synopsys tools (DC, ICC2, PT) through coursework or projects

Understanding of setup/hold timing, OCV, derates, clock uncertainty

Basic knowledge of physical effects: congestion, crosstalk, IR-drop, EM

Linux environment experience

Familiarity with Git or similar tools

What We Offer:

Hands-on work on advanced semiconductor nodes down to 2 nm

Full training in modern RTL→GDSII physical design flows

Mentorship from senior PD and STA engineers

Opportunity to work on high-performance ASICs and SoC designs

Clear growth path toward P&R specialist, STA engineer, PD lead, or chip integration engineer

We are looking for highly motivated junior engineers to join our Design-for-Test (DFT) team.

This is an excellent opportunity for graduates who want to build expertise in Scan, Memory BIST, and JTAG within advanced VLSI development.

Responsibilities:

Learn and support implementation of scan insertion and scan chain architecture

Assist in ATPG pattern generation and test coverage analysis

Participate in Memory BIST (MBIST) integration and verification

Work with JTAG / IEEE 1149.1 boundary scan concepts and flows

Help debug test-related issues at RTL and gate level

Collaborate with senior DFT engineers on SoC-level test strategy

Required Background:

Academic knowledge in digital logic, VLSI design, and computer architecture

Basic familiarity with DFT concepts: scan, ATPG, BIST, boundary scan

Understanding of Verilog or VHDL

Scripting basics (Python, TCL, Shell)

Good analytical and problem-solving skills

Strong motivation to learn industry-standard DFT tools and flows

What We Offer:

Full training in Scan, MBIST, JTAG, ATPG, and DFT methodologies

Mentorship by experienced DFT engineers

Exposure to advanced SoC development flows and signoff

Growth path toward senior DFT, test architecture, or silicon bring-up roles

JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team, providing an inspiring, dynamic work culture.

Established in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.

Core Responsibilities

• Onboarding & Training: Onboard new support agents using internal guidelines and knowledge base materials; conduct structured training sessions to ensure full product, process, and tools proficiency before agents go live.
• Knowledge Base Management: Maintain and update training materials, scripts, in line with product and policy changes; ensure the team always operates from current documentation.
• Team Performance Oversight: Monitor day-to-day agent activity, track KPIs, and identify performance gaps; provide timely feedback, coaching, and corrective guidance.
• Chat & Quality Review: Regularly audit agent conversations across all channels (live chat, emais); score interactions against quality rubrics and deliver structured feedback.
• Scheduling: Build and manage shift schedules for the support team, ensuring full coverage across all time zones and shifts while balancing team workload.
• Task Management: Assign tasks and priorities to agents based on queue load and business needs; coordinate daily team stand-ups and briefings.
• Reporting: Prepare regular performance reports (daily, weekly, monthly) covering key metrics: CSAT, FCR, SLA compliance, and individual agent stats; present findings to management.
• Escalation Handling: Act as the first escalation point for complex or sensitive player cases; liaise with Antifraud, Billing, and Retention teams to resolve issues efficiently.
• Process Improvement: Continuously identify workflow inefficiencies and propose improvements to increase team performance and player satisfaction.

Requirements

• Minimum 2 years of experience in customer support, with at least 1 year in a team lead, senior, or supervisory role.
• Strong written and verbal English communication skills (B2+ level) 
• Proven ability to train, coach, and develop support agents from onboarding through to independent performance.
• Experience with quality assurance processes: chat auditing, scoring, and structured feedback delivery.
• Confident working with CRM, helpdesk, and scheduling tools (LiveChat, Zendesk, Intercom, or similar).
• Strong organizational skills — able to manage schedules, task distribution, and reporting simultaneously.
• Data-oriented mindset: ability to read performance dashboards, identify trends, and translate numbers into action plans

Nice to Have

• Background in iGaming, betting, or FinTech — Tier-1 market experience is a strong advantage.
• Familiarity with KYC / AML procedures and responsible gambling frameworks.
• Experience working with distributed remote teams across multiple time zones.
• Additional language skills beyond English.

Remote Work Conditions:

• Fully remote position
• Personal equipment required (PC/laptop + stable internet connection)
• All work and communication tools provided by the company

What we offer:

• 17 vacation days (Enjoy vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being.)
• 15 paid sick days (Your health matters. We offer paid sick leave to ensure you can recover without financial stress)
• Insurance after the probation period (Your well-being is our priority. After completing the probationary period, you’ll gain access to our comprehensive insurance plan to support your health and peace of mind.)
• Public holidays off (Take time to celebrate and enjoy national holidays with friends and family without worrying about work.)
• Work equipment provided (Start your journey with the best tools for success! We provide all the necessary equipment to help you work efficiently and comfortably.)

• Work Schedule Monday-Friday: 10-19

   

We’re currently supporting our US-based client as they expand their e-commerce project, and we’re looking for Customer Support Agents who speak German and English fluently, enjoy helping people, and are excited to grow with a supportive team.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with our schedule: Mn-Fr 9 a.m. - 6 p.m. US Central Time
- You're calm under pressure and genuinely care about helping people
- You’re comfortable communicating in German and English, both written and spoken — at least B2 level

What you’ll get:
- 100% remote work — wherever you feel most productive
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

About Us

We are a well-funded iGaming startup on a mission to redefine the future of online gambling. Built on a foundation of transparency, integrity, and responsible gaming, our next-generation SaaS platform empowers operators to launch and scale dynamic gambling experiences with unmatched speed and confidence.

Job Summary

As a Senior Graphic Designer, you will have the opportunity to impact the brand’s visual presence for our cutting-edge Game and Entertainment Platform by designing high-quality graphic materials that resonate with our audience across multiple platforms. Your expertise will drive user engagement and strengthen our brand presence.

Required Qualifications

• 5+ years of experience in Graphic Design.
• 2+ years of design experience in the gambling industry.
• Strong proficiency in Photoshop, Illustrator, and Figma.
• Proficiency in AI-powered graphic design tools to streamline your workflow (STRONG MUST-HAVE).
• Strong collage skills are essential.
• Experience with gambling/casino features, as well as UI elements.
• Ability to adapt designs for multiple platforms (Discord, X, YouTube, Google Ads, etc.).
• Understanding of digital and print layout principles.
• Knowledge of UI/UX for improving user experience.
• A creative, resourceful mindset with attention to detail.
• Fluency in Ukrainian or Russian and proficiency in English for technical collaboration in a remote/global team setting.
• Ability to work within the CET/EET time zone.

Your Advantage

• Experience with Skin/NFT Gambling.
• Experience in Blender for 3D modelling, animation, and visual effects to create immersive 3D graphics for online gambling/gaming products.

• Previous experience working in a start-up environment with rapid iteration cycles.

   

Key Responsibilities

• Design visuals, logos, icons, and promotional graphics for our products.
• Development and support of corporate style and design system.
• Work on marketing campaigns (landings, emails, banners, social media).
• Collaborate with marketing and design teams to deliver high-quality visuals that align with the company's business goals and enhance our promotional efforts.
• Create new and refine existing promo content to boost engagement.

Recruitment Process

1. Application Review (1-2 weeks).
   If you have not received a response from the recruiter, your experience is irrelevant to this vacancy.
2. Interview Stages (2-3 weeks).
   1. Prescreen Call with Recruiter - 30 min.
   2. Test Assignment (optional).
   3. Technical Interview with Head of Design - 1 hr.
   4. Final Interview with CPO - 30 min. 
3. Job Offer
4. Referrals: Employment and Background Check.

We Offer

• Competitive compensation package (depends on your experience and skills).
• Fully remote work with flexible hours (within the CET/EET time zone) from any location of your choice.
• 29 business days of vacation and paid sick leave.
• Corporate equipment (laptops, monitors, etc.).
• Professional courses/certifications (200 EUR per year).
• Operating in a start-up environment with cutting-edge technologies and unlimited investments in software upgrades, free from legacy systems or outdated solutions.
• Values-driven culture with a friendly and supportive work environment.
• Matrix organizational structure designed to streamline communication, remove barriers, and promote efficiency.

We’re not looking for someone to just “join the team” - we’re looking for someone ready to shape the product, lead meaningful growth, and make an impact from day one.

If that sounds like you - send over your CV, and let’s talk!

What you own

• Customer portfolio growth — net new MRR from existing accounts (expansion, plan upgrades, cross-sell of additional channels)
• ARPU growth — average revenue per account trending up over time
• Churn reduction — retention rate measurably improving against baseline
• Customer satisfaction & referrals — happy customers actively recommending us; a working referral pipeline
• Inbound conversion — % of new inbound leads that turn into paying customers, on the path from chat/form to closed-won
• AI-first operations — we expect maximum automation of customer-facing workflows using AI agents. You design and own that automation, with engineering support
   

You're a fit if

• 5+ years in B2B SaaS Customer Success / Account Management or revenue-side role
• Track record on the outcomes above 
• People management experience or strong potential 
• Comfortable with AI tools 
• English C1+ — daily calls with US founders and CTOs
• Comfortable with API / developer products (you don't code, but you understand the world)
• Data-driven

Nice to have

• Experience at API / infrastructure / dev tools SaaS (Twilio, SendGrid, Stripe, etc.)
• Built CS workflows or save/expansion automation using AI agents
• Designed and launched a referral program
• Done structured customer discovery interviews at scale
• Hired and onboarded AM/CS team members before

What we offer

• $3,500 base + performance bonus (OTE $5,000 from Month 4)
• Equity discussion open for the right hire
• Remote, Ukraine. Direct report to founders — no middle management
• Modern stack (HubSpot, Crisp, Notetaker, Apollo)
• Real ownership: you define the function, hire the team, set the cadence

About ONU Health

ONU Health is an AI-powered Health OS for preventive health.

We are building a platform that combines wearable data, lifestyle signals, medical documents, health history, and AI to help people detect risks earlier, understand their health better, and take action before small issues become serious problems.

Our goal is to create one personal health account for every person and change healthcare the way online banking changed finance: making health proactive, understandable, and personalized.

We are looking for a Media Buyer / Facebook Ads Manager who can help us build Meta Ads into one of the core acquisition channels for ONU Health.

This is not a role for someone who simply “launches campaigns.”
We are looking for someone who understands creative testing, paid acquisition, performance data, funnels, and consumer psychology.

Role

This role is for a strong Meta Ads / Facebook Ads Manager / Media Buyer who wants to take ownership of paid acquisition for a fast-growing AI health startup.

You will be responsible for planning, launching, optimizing, and scaling paid campaigns across Facebook and Instagram, with a strong focus on testing creatives, hooks, audiences, landing flows, and app subscription funnels.

ONU Health operates at the intersection of health, AI, wearables, prevention, and consumer subscription products. This means our ads need to do more than generate clicks — they need to attract high-quality users who understand the value of prevention and are willing to engage with the product.

For us, paid ads are a system for learning:

• Which user pains are strongest
• Which hooks create curiosity
• Which creatives drive installs
• Which messages lead to activation
• Which audiences have the best retention
• Which campaigns bring paying users, not just cheap traffic
• How to scale without destroying unit economics

Key Responsibilities

• Launch, manage, and optimize paid campaigns on Meta Ads: Facebook and Instagram
• Build and improve campaign structures for app acquisition and subscription growth
• Test different audiences, creatives, hooks, angles, offers, and landing flows
• Optimize the funnel from impression → click → install → onboarding → activation → subscription
• Track and analyze key metrics: CPM, CTR, CPC, CPI, CPA, CAC, ROAS, retention, trial conversion, paywall conversion, and LTV
• Create and manage a structured creative testing system
• Work closely with the founder, product, and design team to develop high-performing ad creatives
• Write and test UGC-style scripts, ad hooks, captions, CTAs, and landing page angles
• Use AI tools to generate ad concepts, variations, scripts, and creative ideas
• Analyze competitors in health, wellness, AI, longevity, fitness, and preventive care
• Prepare weekly performance reports with clear conclusions:
  • What worked
  • What failed
  • What we learned
  • What we test next
• Manage budgets responsibly and scale winning campaigns without losing acquisition quality
• Continuously improve targeting, creative strategy, campaign structure, and funnel performance

What We’re Looking For

• 2–4+ years of experience in media buying / paid social / performance marketing
• Strong hands-on experience with Meta Ads Manager
• Experience running campaigns on Facebook and Instagram
• Understanding of mobile app acquisition and subscription funnels
• Ability to optimize not only for clicks or installs, but for activation, retention, and revenue
• Strong knowledge of creative testing, UGC-style ads, hooks, angles, and direct response marketing
• Analytical mindset and ability to make decisions based on data
• Experience with A/B testing creatives, audiences, copy, CTAs, and landing pages
• Understanding of CAC, ROAS, LTV, CPI, CPA, CTR, CPM, and conversion rates
• Ability to work fast, independently, and without waiting for perfect instructions
• Startup mindset: ownership, speed, testing, learning, and iteration
• Careful attitude toward budget — treating company money as your own

Big Plus

• Experience with health, wellness, fitness, longevity, AI, or mobile apps
• Experience scaling B2C subscription products
• Experience with app tracking tools such as RevenueCat, AppsFlyer, Adjust, Firebase, or Amplitude
• Experience with Apple Search Ads or TikTok Ads
• Experience creating UGC scripts, video concepts, hooks, and creative briefs
• Experience working with AI creative tools such as ChatGPT, Midjourney, Kling, Runway, HeyGen, CapCut, Canva, or similar
• Understanding of consumer psychology around sleep, stress, energy, weight, biomarkers, longevity, and preventive health
• Experience working with small budgets and fast testing cycles
• Experience building performance dashboards or structured reporting systems

Why This Role Is Interesting

💡 Real ownership — you will not just run ads; you will help build the acquisition engine of the company.

🚀 High growth potential — this role can grow into Performance Lead, Growth Lead, or Head of Growth.

🧠 Fast learning — we test markets, audiences, creatives, hooks, and user pains in real time.

💎 Equity opportunity — potential to receive company shares at an early stage.

🌍 Global ambition — ONU Health has potential across Europe, the UK, the US, and other markets.

❤️ Meaningful product — we are not selling another lifestyle app. We are building a product that helps people understand their health and act earlier.

Who We’re Looking For Personally

We are looking for someone who:

• Thinks like a builder, not just a campaign manager
• Understands that paid acquisition is a system, not a one-time campaign
• Loves numbers, creatives, psychology, and fast testing
• Can quickly identify winning angles
• Is not afraid to test 20–50 creatives to find one strong winner
• Takes ownership of CAC, acquisition quality, and campaign performance
• Understands that great media buying is part analytics, part psychology, part creative strategy
• Wants to build the growth foundation of a company from an early stage

Company Description

ONU Health is an AI-powered health platform with the goal of rethinking prevention. We connect medical data, wearables, lab results, and lifestyle information in one central digital health account. Through intelligent analysis and personalized insights, we help people identify health risks early and improve their long-term wellbeing.

As a young health-tech startup, we work at the intersection of technology, medicine, and user experience. Our approach is mobile-first, data-driven, and internationally scalable — with a strong focus on data privacy, user-centricity, and scientific foundation.

Role Description — Marketing Internship (3–6 Months)

This 3-month mandatory internship is aimed at students who do not just want to learn about marketing in theory, but actively contribute to building it. The internship is unpaid, but offers a very high level of learning and practical experience in a fast-growing startup.

The internship is designed to be remote.

As a mandatory intern in Marketing, you will work closely with the founding team and gain deep insights into startup marketing, product communication, and go-to-market strategies in the health-tech space.

Your Responsibilities

• Support market and competitor analyses in the areas of health, prevention, wearables, and AI
• Contribute to the development of marketing and communication strategies
• Create content, such as social media posts, website copy, and presentations
• Support the planning and execution of marketing campaigns
• Assist with community, partner, and user research initiatives
• Support sales and growth-related activities, such as target groups, funnels, and messaging
• Analyze user feedback and derive marketing learnings

What You Will Learn

• How to work in a real startup environment with direct responsibility
• How to build and position a health-tech brand
• The fundamentals of growth marketing, product marketing, and UX-oriented communication
• How to work with real user data, research insights, and market feedback
• Insights into B2C and B2B marketing in the healthcare sector
• Direct collaboration with founders, designers, and developers

Your Profile

• Mandatory internship as part of your studies, for example in marketing, business administration, media, communication, economics, entrepreneurship, or a related field
• Strong interest in marketing, startups, tech, or health
• Good written and verbal communication skills
• Analytical thinking and structured way of working
• Initiative, curiosity, and willingness to learn
• Very good German and good English skills

What We Offer

• Intensive learning instead of coffee runs
• Direct involvement in strategic topics
• Flat hierarchies and an open feedback culture
• Flexible working hours and remote work options
• Ideal preparation for startup careers, working student positions, or junior roles
• Qualified internship certificate upon completion