Jobs at Djinni

About Us
UITOP, a design & development team. We develop intuitive, scalable UI/UX for fast-growing B2B SaaS platforms across industries like logistics, finance, construction, and more.

Job Summary
We are looking for a QA Automation Engineer (JavaScript / TypeScript) to build and maintain end-to-end test coverage for a modern web application. The role focuses on web UI and key user flows, close collaboration with developers, and creating stable, maintainable automated tests using Playwright. All testing is done from the user perspective without modifying the application code.

Requirements

• 3+ years of professional experience in QA, including test automation for web applications.
• Strong knowledge of JavaScript or TypeScript.
• Hands-on experience with Playwright for end-to-end testing.
• Practical experience with Node.js for running and configuring test environments.
• Experience testing real web applications in staging/local environments.
  Understanding of e2e testing principles, test design, and flaky test prevention.
• Ability to perform manual ~30% and exploratory testing for complex and edge-case scenarios.
• Experience writing clear bug reports and test documentation.
• Experience working with GitHub Actions or similar CI tools for running automated tests.
   

Nice to have

• Experience working with Ruby in the context of test automation or backend testing.
• Experience testing SaaS or data-heavy applications.
• Experience improving test stability and reducing flaky tests.
   

What we have

• Regular performance and salary reviews. 
• Working with complex large-scale SaaS projects, from 6 months.
• 18 working days of vacation and 10 sick days.
• Compensation 50% for professional development cources. 
• Free Internal English classes.
• Company equipment. We’ll provide a laptop after 6 months of work. 
• Financial compensation of coworking 100% (during blackouts).
• Flexible work schedule, remote.

Middle SEO Specialist IGaming

Full-time | Remote | Flexible Schedule

A few words about us:

&Flint is a young and ambitious team of digital marketing professionals focused on helping client businesses reach new heights. We believe our clients are the driving force behind our success, and we deeply value their trust and investment in our services.
Over 75 partners have already chosen to work with us — and we’re just getting started.

Our core expertise lies in delivering comprehensive and up-to-date solutions within the iGaming niche. We build our own content platforms and have been generating high-quality local SEO traffic for over two years now.
Our portfolio includes 50+ successful projects across diverse markets — including Europe, South America, Canada, Asia, and the CIS.

As we continue to scale, we're looking for a Middle SEO Specialist who is ready to take on challenges, tackle non-trivial SEO tasks, and drive the growth of our projects.

What we expect from you:

• 2+ years of SEO experience
• English level B2 or higher (communication with some clients may be in English); knowledge of other languages is a big plus
• Strong understanding of search engine algorithms, ranking factors, and the impact of Google updates
• Experience working with WordPress
• Proven SEO cases in iGaming, Betting, Adult, Payday Loan, Dating, or Forex niches
• Proficiency in SEO and marketing tools (Google Search Console, Ahrefs, Screaming Frog, etc.)
• Analytical thinking and ability to conduct deep competitor research
• Strong communication skills
• Ability to handle large volumes of information and organize/automate processes using Google Spreadsheets and Docs
• Understanding and implementation of link-building strategies through various methods
• We're looking for an engaged and proactive teammate, not just a task executor :)

Would be a plus:

• Experience in high-competition niches targeting Western markets
• Product-based SEO experience
• Experience automating routine SEO tasks
• Experience with multilingual sites
• Ability to build data-driven strategies and budget planning
• Russian, Ukraine

Key responsibilities:

• Market and competitor analysis, including keyword and intent research
• Developing and executing project SEO strategies
• Creating detailed briefs for developers, copywriters, and link builders
• On-page and off-page optimization
• Identifying new traffic acquisition methods and suggesting improvements for conversion rates

What we offer:

• Competitive salary fixed in foreign currency, with regular performance reviews
• Full-time employment with a flexible schedule
• A collaborative and motivated team ready to support and help when needed

Middle SEO Specialist 

A few words about us:

&Flint is a young and ambitious team of digital marketing professionals focused on helping client businesses reach new heights. We believe our clients are the driving force behind our success, and we deeply value their trust and investment in our services.
Over 75 partners have already chosen to work with us — and we’re just getting started.

Our core expertise lies in delivering comprehensive and up-to-date solutions within the iGaming niche. We build our own content platforms and have been generating high-quality local SEO traffic for over two years now.
Our portfolio includes 50+ successful projects across diverse markets — including Europe, South America, Canada, Asia, and the CIS.

As we continue to scale, we're looking for a Middle SEO Specialist who is ready to take on challenges, tackle non-trivial SEO tasks, and drive the growth of our projects.

What we expect from you:

• 2+ years of SEO experience
• English level B2 or higher (communication with some clients may be in English); knowledge of other languages is a big plus
• Strong understanding of search engine algorithms, ranking factors, and the impact of Google updates
• Experience working with WordPress
• Proven SEO cases in  Adult niche
• Proficiency in SEO and marketing tools (Google Search Console, Ahrefs, Screaming Frog, etc.)
• Analytical thinking and ability to conduct deep competitor research
• Strong communication skills
• Ability to handle large volumes of information and organize/automate processes using Google Spreadsheets and Docs
• Understanding and implementation of link-building strategies through various methods
• We're looking for an engaged and proactive teammate, not just a task executor :)

Would be a plus:

• Experience in high-competition niches targeting Western markets
• Product-based SEO experience
• Experience automating routine SEO tasks
• Experience with multilingual sites
• Ability to build data-driven strategies and budget planning
• Russian, Ukraine

Key responsibilities:

• Market and competitor analysis, including keyword and intent research
• Developing and executing project SEO strategies
• Creating detailed briefs for developers, copywriters, and link builders
• On-page and off-page optimization
• Identifying new traffic acquisition methods and suggesting improvements for conversion rates

What we offer:

• Competitive salary fixed in foreign currency, with regular performance reviews
• Full-time employment with a flexible schedule
• A collaborative and motivated team ready to support and help when needed

Required skills experience

About us
&Flint is an international company working in Digital and iGaming. We build our own products and deliver marketing solutions across multiple GEOs. Right now, we are looking for a Team Lead SEO who will take ownership of SEO strategy and lead our SEO team.

What you will do:

• Develop and implement SEO strategies for iGaming projects across different markets.
• Manage and mentor a team of SEO specialists (task distribution, quality control, support).
• Analyze competitors, monitor rankings, traffic, and conversions.
• Optimize websites: structure, content, and technical aspects.
• Collaborate with developers, content, and marketing teams.
• Prepare reports and growth plans.

What we expect:

• 3–4+ years of SEO experience, with at least 1 year in a lead/senior role.
• Strong knowledge of technical and content optimization.
• Experience in promoting large-scale projects (iGaming or related niches is a plus).
• Team management skills.
• Analytical mindset and ability to work with data.
• Hands-on experience with SEO tools: Ahrefs, Semrush, Screaming Frog, GSC, GA4, etc.
• English level sufficient for working with English-speaking markets.

What we offer:

• Work in an international company with strong expertise in iGaming.
• Remote format with a flexible schedule, focused on results.
• Competitive salary.
• Ability to influence strategy and scale projects across different regions.

Location: Remote (EU or Ukraine preferred)

We’re building high-performing niche sites in iGaming verticals and are looking for an SEO with a business mindset.

This is not a junior role or a checklist SEO job. We’re seeking someone who’s already launched and ranked projects, understands how to find gaps and opportunities in SERPs, and knows how to scale them.

Key Requirements:

• 3+ years in SEO for Tier 1 markets
• Proven success ranking branded, competitive keywords
• Experience launching sites in iGaming or similar niches
• Understanding of both white-hat and more "aggressive" techniques (when appropriate)
• Experience with link buying, PBNs, and quality domain analysis (DR/traffic/relevance)
• Ability to identify promising brands/keywords and make decisions
• Strong analytical skills and hands-on testing mindset
• Comfortable managing external writers, linkbuilders, and tech resources

• English B1+ (you can write, research, and communicate clearly)

   

Bonus if you:

• Think in terms of profit per site, not just traffic
• Know how to rewrite or rebuild a site to hit top 3

• Have experience automating or delegating SEO workflows

   

What You’ll Do:

• Launch and scale niche sites targeting both branded and generic queries
• Create and execute content/link strategies
• Test ideas, analyze data, and iterate for growth
• Work closely with a lean, results-driven team
• Be measured by results, not hours
•  

This is a role for someone who wants skin in the game.
If you're tired of slow agency processes and want to build something profitable, reach out.

We are looking for a Sales Manager to help grow long-term client partnerships and represent Linkup ST in the global market.

Linkup ST is a scaling transformation partner working across design, technology, and growth. Over 11 years, we’ve built partnerships across the US, EU, and Middle East — earning 40+ global recognitions, including Red Dot Awards, Webby Awards, and Apple Features.

We are looking for someone who can confidently communicate business value, build strong relationships with decision-makers, and drive new business opportunities through strategic and trust-based communication.

 

📋 Your Mission

• Conducting market and client research to identify new business opportunities and target audiences.
• Leading outreach and communication through LinkedIn, email, networking, and other business development channels.
• Managing the full sales cycle: from initial contact and qualification to discovery calls, presentations, negotiations, and contract discussions.
• Understanding client business goals, challenges, and growth needs to identify relevant collaboration opportunities.
• Clearly presenting Linkup ST’s expertise and solutions in design, technology, and growth.
• Testing and refining sales approaches, messaging, and value propositions for different markets and client segments.
• Collaborating closely with internal teams to shape proposals and move opportunities toward successful partnerships.
• Building long-term relationships through strategic and trust-based communication rather than transactional selling.

✅ Who We Are Looking For

We value proactive, communicative, and business-oriented people. We’d love to talk if you:

• Understand B2B sales and relationship-driven communication.
• Can confidently communicate business value and lead conversations with clients.
• Have experience in sales, business development, or partnership management.
• Are comfortable working with LinkedIn, networking, and outreach channels.
• Understand digital products, design services, or IT service environments.
• Are organized in CRM and communication management.
• Are proactive, self-driven, and comfortable working autonomously.
• English: Upper-intermediate/Advanced, both spoken and written.

If you don’t have experience in every area — that’s okay. We’re ready to support your growth and help you strengthen your sales expertise.

🚀 Why You Should Join Us

We see sales as a strategic business function and treat our sales team as partners.

Financial Growth
Competitive base salary + commission system. Your income directly reflects your contribution and results.

Real Impact
Your communication with the market directly influences company growth, partnerships, and future opportunities.

Culture of Trust
We focus on outcomes, ownership, and initiative rather than micromanagement or rigid processes.

Support & Enablement
Quality onboarding, access to necessary tools and databases, mentorship, and a team ready to support you.

We believe strong sales are built on trust, communication, and long-term relationships. If you share this approach — let’s talk.

🙌 We Offer

• Flexible working schedule and the option to work remotely
• 12 paid sick days and 18 paid vacation days annually
• Healthcare & sport compensation package

🎢 Professional Growth

• English courses focused on communication and negotiation skills 🗣️
• Clear career development path and mentorship support
• Participation in professional meetups, events, and internal knowledge sharing

🥳 Fun & Community

• Corporate events and team-building activities
• Membership in the IT Club loyalty program
• Memorable gifts for work anniversaries and milestones

This is an apprenticeship role, we will teach you everything, but some basic experience and interest in Wordpress and in Software Development in general is needed.

+ The job consist in making WordPress adjustments and edits, based on client requirements. You can use AI tools like Claude Code to aid you in the task, and ask help to a Team Leader. 

Other tasks could be to create features and fix bugs on SaaS products (we will show you how is done)

+ This is a remote position, ideally in Georgia, but other countries could be accepted. Ideally you live in the City of Batumi, Georgia. But it is not a hard requirement. You can live in another country, but with a similar time zone to Georgia

+ We will start with a part time schedule (4-6 hours daily), and probably grow into full time after the summer if we have enough demand

+ Salary is progressive, starts low and as you learn and become more independent, the salary grows. Even though you start with a low salary, at the end you will enjoy a good salary.

+ It is important you already use AI tools to aid you, like Claude Code or OpenCode. Or IDE-integrated tools like Cursor

Ideally you already:

- built websites using Wordpress

- created or installed plugins

- fixed some problems

- Made changes and adjustments to existing websites

From a software perspective:

- you used an IDE like VsCode or similar

- you are comfortable using CLI

- you know linux basics (navigate in folders, read and create files, edit files, etc ...)

You speak fluently at least one of these languages: English, Russian, Spanish. Ukrainian could be acceptable depending on the candidate experience and passion.

#WeAreIn for jobs that impact everyone's life. 

What if your ideas could change the way the world connects, powers up, or thinks? As a Digital Design/FPGA Engineer on our Research & Development team, you'll have the opportunity to merge creativity with your technical expertise by shaping the future of technology, driving groundbreaking projects, and bringing new ideas to life. 

Are you in?

Your Role

Key responsibilities in your new role

In this role, you will be part of a team that develops system prototypes for the company’s cutting-edge products by converting ASIC RTL designs to FPGA implementations.
 

• Write and import test benches for the FPGA, run joint debug sessions with the verification team to ensure design functionality is preserved during ASIC to FPGA conversion
• Review test firmware in C and support the firmware team with test bench debugging
• Develop custom hardware companion boards and daughtercards for off-the-shelf FPGA boards and kits
• Debug hardware, logic, and module configuration issues
• Develop custom logic blocks to mimic ASIC functionality not feasible in FPGA such as ADC, DAC, and mixed-signal peripherals

Your Profile

Qualifications and skills to help you succeed
 

• A university degree in Computer Science, Electronics, or equivalent
• At least 3 years of experience in embedded and at least 1 year of experience in digital design using FPGA
• Hands-on experience with lab debug equipment such as oscilloscopes, logic analyzers, and protocol analyzers
• Experience with verification methodologies, VHDL and Verilog; and RTL and gate level simulations (e.g. Mentor QuestaSim) and debug tools
• Hands-on with firmware debugging tools such as Keil uLink2 and IAR J-Link
• Knowledge of schematic entry CAD (Allegro, Altium, KiCad) would be a plus
• Fluency in English

Please send us your CV in English.

Note: This is a temporary 2-years contract with the possibility of staying afterwards.

We are a global AI-powered financial intelligence company that leverages proprietary AI and large language models to deliver investment research and insights across global markets. Our platform enables financial institutions and investors to access transparent, explainable, and multilingual analysis across equities, funds, and other financial instruments.

We are building scalable, production-grade AI systems that make high-quality financial research accessible and data-driven.

We are looking for a Mid Data Science / AI Engineer to develop and deploy machine learning and AI solutions, with exposure to LLM-based systems and modern NLP applications. You will collaborate with senior engineers to build scalable and reliable AI-driven products.

Requirements:

• 3+ years of commercial experience as a Data Science / AI Engineer
• Strong Python skills and solid software engineering fundamentals
• 1+ year of experience with LLM and NLP-related tasks
• Understanding of modern deep learning architectures
• Experience with at least one deep learning framework (TensorFlow or PyTorch)
• Experience with SQL and NoSQL databases
• Good knowledge of Docker
• Strong knowledge of object-oriented programming
• Hands-on experience with RAG pipelines and vector databases
• Experience with cloud platforms (AWS, Google Cloud, Azure)

Our Mission and Vision

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve.

We’re building the #1 payment orchestrator in the world — and the names behind us prove it. Clients include Bolt, Ajax, Nova Post, MEGOGO. Trusted by giants like J.P. Morgan. Ranked #2 in the “Employer of the Year 2026” award by Forbes Ukraine.

About the Team and Role

You’ll join the Billing team and take ownership of the Taxes module — a core part of our billing system responsible for tax calculation and reporting across multiple locations.

The product has already moved beyond MVP and is actively used by customers. The foundational logic is in place, demand is high, and the next step is scaling functionality and reliability.

This role is exciting because you’re not maintaining legacy code — you’re building and shaping a critical system almost from scratch.
As Lead, you'll take full ownership of the Taxes direction, drive end-to-end architectural decisions, and build and grow the team around it.

Your team — Product Owner, 1 Senior Engineer, 1 Junior Engineer,  Automation QA, and Tax Manager.

Explore our technology stack ➡️ here.

What you'll own

As a Lead Developer, you'll set the technical direction for the team and take end-to-end ownership of how we build and scale our tax platform. Your focus will be on:

• defining the architecture and technical strategy for tax calculation and reporting logic
• leading the integration of third-party tax providers and owning those technical partnerships
• driving system resilience, uptime, and scalability across services
• making high-impact architectural decisions and establishing engineering standards and best practices
• leading, mentoring, and growing the engineering team, and helping shape hiring as the team scales

In your first months, you'll deliver core tax functionality, establish a solid technical foundation, and define the engineering practices that will support future product and team growth.

We rely on automated testing over manual QA — unit, integration, functional, and e2e tests are a core part of how we ship and scale safely, and you'll champion this culture across the team.

You're a great fit if you have

• 4+ years of backend engineering experience
• 1.5+ years of commercial Go development
• Proven experience designing and owning high-load, distributed systems
• Strong, hands-on experience with PostgreSQL
• Solid experience with queues or streams
• A strong testing culture: unit, integration, functional, e2e
• Experience mentoring engineers and setting technical direction
• A proactive, independent, result-oriented mindset with strong ownership

Nice to have

• Kafka
• AWS services
• CI/CD pipelines
• Fintech / payments / financial domain experience
• Understanding of VAT, GST, Sales Tax
• Experience managing or leading teams

Why Solidgate?

High-impact role. You’re not inheriting a perfect system — you’re building one.

Great product. We’ve built a fintech powerhouse that scales fast. Solidgate isn’t just an orchestration player — it’s the financial infrastructure for modern Internet businesses. From subscriptions to chargeback management, fraud prevention, and indirect tax — we’ve got it covered. We hold financial licenses in key regions and are a direct Visa & Mastercard partner and sub-reseller (top 5 globally).

Massive growth opportunity. Solidgate is scaling rapidly — this role will be a career-defining move.

Top-tier tech team. Work alongside our driving force — a proven, results-driven engineering team that delivers.

Modern engineering culture. TBDs, code reviews, solid testing practices, metrics, alerts, and fully automated CI/CD.

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.

Tomorrow’s fintech needs your mindset. Come build it with us.

🫂 Know top talent? We’re always on the lookout. Recommend someone for our role, and if they get hired, there’s a bonus waiting for you — simple as that.

We are looking for a Senior Database Administrator (MongoDB & Relational).
 

Responsibilities:

• Act as the primary point of contact for all MongoDB-related topics, including reviewing and approving configuration and setup changes.
• Maintain and support MongoDB databases across both Atlas and on-prem environments.
• Maintain and support SQL Server and PostgreSQL databases in on-prem and AWS environments.
• Monitor database systems for health, performance, and availability.
• Advise software engineers on SQL query optimization and database schema design.
• Minimize database downtime and manage High Availability (HA) and Disaster Recovery (DR) strategies.
• Plan and contribute to long-term scalability and database architecture.
• Implement database changes, apply patches, and manage version upgrades.
• Assist with building and maintaining data extraction pipelines from MongoDB and SQL Server.
• Participate in the on-call rotation to support production systems. 
  
  Requirements:
• 4+ years of combined experience across data platforms, including at least 2 years in a DBA role (MongoDB and relational databases-MUST, infrastructure, and application support).
• Hands-on data engineering experience (Airflow preferred).
• AWS experience (minimum 1 year).
• Advanced T-SQL development skills.
• Proficiency with Git and modern code management workflows.
• Strong understanding of backup, recovery, security, and data integrity principles.
• Experience with dbatools, Redgate SQL Toolbelt, and Coralogix.
• Exposure to CI/CD pipelines and Liquibase.

We are looking for an Automation QA Engineer with a focus on mobile testing (iOS/Android).

Daily work start between 11:00 and 14:00 Finish time to ensure overlap with US time zones.

Key Responsibilities

• Plan and execute manual and automated tests; analyze test results and report defects, issues, and bugs clearly and concisely.
• Validate data accuracy, ensuring inputs from the ring translate correctly to user-facing insights.
• Visualize data and metrics to communicate test coverage and quality status to stakeholders.
• Implement, maintain, and enhance test automation frameworks using Pytest and Appium
• Integrate automated testing in CI/CD pipelines (e.g., GitHub Actions) to support continuous testing and fast feedback.
• Ensure regression suites are stable, reliable, and provide high-value coverage for core health features.
• Work closely with developers to debug issues and ensure timely resolutions.

Experience & Skills

• 3+ years of hands-on software testing experience.
• QA and Test Automation Experience: Proven track record of designing, building, and executing automated tests for mobile applications (iOS/Android).
• Domain Experience: Experience testing health, wellness, or medical-related software is a strong plus. Familiarity with testing algorithms or data-driven features.
• Automation Frameworks & Tools: hands-on experience with Pytest and Appium
• Programming/Scripting Skills: Python is required ( or Java)
• CI/CD Expertise: Familiarity with CI/CD tools such as GitHub Actions, Jenkins, or GitLab CI, and best practices for continuous testing.
• Analytical and Troubleshooting Skills: Ability to identify root causes of complex issues quickly and drive solutions.
• Communication & Collaboration: Strong interpersonal skills with the ability to work cross-functionally with developers, product teams, and science teams.

AI Tools: Experience with LLMs and AI-driven dev/test tools (e.g., GitHub Copilot, Claude Code, Cursor) is a plus.

Our Mission and Vision

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve.

We’re building the #1 payment orchestrator in the world — and the names behind us prove it. Clients include Bolt, Ajax, Nova Post, MEGOGO. Trusted by giants like J.P. Morgan. Ranked #2 in the “Employer of the Year 2026” award by Forbes Ukraine.

About the Team and Role

You’ll join the Billing team and take ownership of the Taxes module — a core part of our billing system responsible for tax calculation and reporting across multiple locations.

The product has already moved beyond MVP and is actively used by customers. The foundational logic is in place, demand is high, and the next step is scaling functionality and reliability.

This role is exciting because you’re not maintaining legacy code — you’re building and shaping a critical system almost from scratch.
You will have a clear path to Lead: full ownership of the Taxes direction, architectural decisions, and growing a team around it.

Your team — Product Owner, 1 Senior Engineer, 1 Junior Engineer,  Automation QA, and Tax Manager.

Explore our technology stack ➡️ here.

What you’ll own

Your focus will be on:

• building tax calculation and reporting logic
• integrating third-party tax providers
• improving system resilience and uptime
• making architectural decisions and setting technical direction
• mentoring engineers as the team grows

In the first months, you’ll deliver key tax functionality and lay a solid foundation for future product and team growth.

We rely on automated testing over manual QA — unit, integration, functional, and e2e tests are a core part of how we ship and scale safely.

You’re a great fit if you have

• 4+ years of backend engineering experience
• 1.5+ years of commercial Go development
• Strong understanding of high-load system design
• Solid experience with PostgreSQL
• Experience with queues or streams
• Strong testing culture: unit, integration, functional, e2e
• Proactive, independent, result-oriented mindset

Nice to have

• Kafka
• AWS services
• CI/CD pipelines
• Fintech / payments / financial domain experience
• Understanding of VAT, GST, Sales Tax
• Experience managing teams

Why Solidgate?

High-impact role. You’re not inheriting a perfect system — you’re building one.

Great product. We’ve built a fintech powerhouse that scales fast. Solidgate isn’t just an orchestration player — it’s the financial infrastructure for modern Internet businesses. From subscriptions to chargeback management, fraud prevention, and indirect tax — we’ve got it covered. We hold financial licenses in key regions and are a direct Visa & Mastercard partner and sub-reseller (top 5 globally).

Massive growth opportunity. Solidgate is scaling rapidly — this role will be a career-defining move.

Top-tier tech team. Work alongside our driving force — a proven, results-driven engineering team that delivers.

Modern engineering culture. TBDs, code reviews, solid testing practices, metrics, alerts, and fully automated CI/CD.

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.

Tomorrow’s fintech needs your mindset. Come build it with us.

🫂 Know top talent? We’re always on the lookout. Recommend someone for our role, and if they get hired, there’s a bonus waiting for you — simple as that.

Adwa is a team of innovators with deep expertise in delivering customized business solutions in the IT sector. We are looking for an outgoing extrovert and a communication skills guru to join us for inspiring projects and unlimited opportunities. Our passion for teamwork and ability to create exceptional experiences for our clients is the key to a successful future.
So, let’s get ready to rewrite the rules of the IT world!

Requirements:

• English proficiency at B2 level or higher;
• Experience in the gambling industry;
• Client-oriented mindset, empathy;
• Previous language practice at work (both verbal and written);
• Understanding of sales.
   

Responsibilities:

• Communicating with clients via email, chat, and phone (in the future);
• Diligent management of the CRM system;
• Providing high-quality service and transferring potential clients to the retention team;
• Meeting assigned plans and targets;
• Constantly improving expertise (we have a coach who is always happy to help).
   

We offer:

• 24 paid vacation days and three weeks of sick leave;
• National holidays — on-call mode for queries, if any;
• 2 Day Offs per year;
• Remote work: Mon – Fri (9:00 AM – 6:00 PM Kyiv time);
• Corporate English lessons, 75% compensation for relevant courses;
• If needed, we provide equipment (after the probation period);
• We operate without micromanagement — we trust each of our specialists, and all team members are open for communication.

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.