Jobs at Djinni

Keep IT operations seamless. Build structure. Drive automation.

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced ITSM Engineer / System Administrator who’s ready to take ownership of our internal SaaS ecosystem, cloud services, and corporate network infrastructure.
This role is about building reliable internal IT processes, supporting cloud environments, managing access lifecycle, and driving automation across tools like Google Workspace, Atlassian, and Slack. If you enjoy bringing structure to IT operations and continuously improving systems — let’s talk.

Your key responsibilities will include:
– Managing user lifecycle and access control across corporate systems.
– Handling requests and incidents via HelpDesk.
– Providing remote technical support (AnyDesk, TeamViewer, etc.).
– Administering Google Workspace, Atlassian, Slack (configuration, integrations, automations).
– Supporting and managing cloud environments (AWS, GCP, DO).
– Supporting VPNs, firewalls, Wi-Fi networks, VLANs, routing.
– Managing DNS zones, domain configuration, SSL, and related troubleshooting.
– Configuring and monitoring networking devices (routers, switches, access points).
– Enforcing IT security best practices (least privilege, MFA, access audits).
– Maintaining inventory of IT hardware, services, subscriptions, and licenses.
– Building automations and integrations between internal services.
– Continuously improving IT operations processes.

It’s a match if you have:
– 2+ years of experience as an IT Administrator / ITSM Engineer / System Administrator.
– Strong knowledge of Google Workspace, Slack, and Atlassian administration.
– Experience with Jira Service Management (JSM) and remote support tools.
– Basic administration experience with AWS/GCP/DO.
– Solid understanding of networking: VPN, Firewalls, Wi-Fi, DNS management, VLAN, routing.
– Experience with asset management, licenses, and procurement processes.

Nice to have:
– Experience with automation in Slack and scripting (Bash/Python).
– Experience with MDM solutions.
– Experience with VDI solutions.
– Understanding of ISO27001 / SOC2 requirements.

What we offer:

– Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– A supportive, friendly team where knowledge-sharing is part of the culture.
– Coverage for professional events and learning.
– Birthday greetings, team buildings, and warm human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.
Let’s build stable, secure, and scalable IT infrastructure together.


 Send over your CV now — we’d love to get to know you better!
 

PwC is a global network of more than 370,000 professionals in 149 countries that turns challenges into opportunities. We create innovative solutions in audit, consulting, tax and technology, combining knowledge from all over the world.

PwC SDC Lviv, opened in 2018, is part of this global space. It is a place where technology is combined with team spirit, and ambitious ideas find their embodiment in real projects for Central and Eastern Europe.

What do we guarantee?

• Work format: Remote or in a comfortable office in Lviv - you choose.
• Development: Personal development plan, mentoring, English and Polish language courses.
• Stability: Official employment from day one, annual review of salary and career prospects.
• Corporate culture: Events that unite the team and a space where everyone can be themselves.

We are looking for a talented and experienced Cloud Engineer to join our growing team. As well as experience with cloud infrastructure, networking, and security, the Cloud Platform Engineer will be responsible for operating, monitoring, and maintaining our many Azure subscriptions and associated global applications. As a Cloud Platform Engineer with cloud architecture, you will work closely with other data professionals, software engineers, and business stakeholders to build, maintain and support efficient, scalable, and secure data pipelines. This role involves both engineering and operations, requiring comfort with project work and handling incident tickets as part of the team.

Responsibilities: 

• Design, build and maintain Azure based infrastructure with Terraform modules (IaaS and PaaS resources) as part of new projects or updates needed to production environments;
• Troubleshoot IaaS and PaaS issues raised via SNow incident and meet ticket closure SLA’s;
• Documentation and knowledge sharing: create and maintain environment diagrams, playbooks, runbooks, and best practice documents;
• Communicate with internal business partners including guidance on application design.

Qualifications:

• 2+ years of experience with Azure core services: Resource Manager, Virtual Machines/Scale Sets, Storage (Blob/Files), Networking (VNets, NSGs, Load Balancer, App Gateway, DNS, Private Link);
• 2+ year of experience in Windows or Linux administration, with strong problem-solving abilities;
• 2+ years of experience with Azure Kubernetes Service;
• 2+ years of experience with Terraform;
• Ability to work independently and initiate tasks without supervision and utilize strong interpersonal and organizational skills;
• Excellent problem-solving and analytical skills.

Policy statements:
https://www.pwc.com/ua/uk/about/privacy.html

PwC is a global network of more than 370,000 professionals in 149 countries that turns challenges into opportunities. We create innovative solutions in audit, consulting, tax and technology, combining knowledge from all over the world.

Join PwC's Data & AI team and help design and deliver the AI and machine learning solutions that drive real business impact. We're growing quickly due to a strong pipeline of client work, and we're hiring across multiple seniority levels — from junior to senior Data Scientists.

Python is the core skill we expect. Depending on your strengths, you may focus on machine learning, statistical modelling, NLP, computer vision, or GenAI. Many roles also include "full-solver" flexibility — contributing where needed, including experimentation, prototyping, deploying models, or working end-to-end on AI use cases using modern platforms (including Microsoft technologies where relevant).

What You'll Do:

• Build AI That Solves Real Problems: Design, develop, train, and evaluate machine learning and statistical models across a wide range of business challenges.
• Turn Messy Data Into Insights: Explore, analyse, and visualize complex datasets to uncover patterns that matter. Perform feature engineering, data preprocessing, and selection to maximize model performance.
• Push the Boundaries With GenAI & NLP: Design and implement solutions leveraging Large Language Models, Retrieval-Augmented Generation (RAG), and NLP techniques.
• Experiment Rigorously, Deploy Confidently: Collaborate with data engineers and platform teams to move models from notebook to production, monitor performance over time, and support continuous retraining and improvement.
• Work Directly With Clients: Collaborate with clients across Western Europe and the USA to understand their business challenges, frame problems as data science opportunities, and communicate findings clearly. 
• Stay Ahead of the Curve: Keep up with the latest in AI/ML research, emerging techniques, and new tools. 

Who We're Looking For:

• Programming Skills (Key Requirement): Strong programming skills in Python (e.g. scikit-learn, TensorFlow, PyTorch, pandas, NumPy, Hugging Face, LangChain). The ability to write clean, maintainable, and reproducible code is essential.
• Machine Learning: Demonstrated hands-on experience building, training, and evaluating ML models. Strong understanding of supervised and unsupervised learning techniques, model selection, hyperparameter tuning, and cross-validation.
• Statistics & Mathematics: Understanding of core statistical concepts, probability, and linear algebra.
• NLP & GenAI (Highly Valued): Experience with natural language processing, text analytics, large language models, prompt engineering, RAG architectures, or other GenAI techniques.
• Computer Vision (Nice to Have): Experience with image processing, object detection, visual reasoning, or satellite imagery analysis is an advantage.
• Data Handling: Proficiency in SQL and experience with data wrangling, cleaning, and transformation.
• Cloud & MLOps (Nice to Have): Experience with cloud platforms (preferably Azure: Databricks, Azure ML, Synapse) or similar services on AWS/GCP is an advantage.
• Professional Background: At least 2–3 years of professional experience in data science, machine learning, applied research, or similar analytical roles.
• Language Skills: English at B2 level or higher.

Policy statements:
https://www.pwc.com/ua/uk/about/privacy.html

Remoto | Español C1+ | Empresa Tecnológica de Producto

Estamos ayudando a nuestro socio, una empresa tecnológica de producto en crecimiento, a incorporar un/a Sales Manager para desarrollar el mercado español.

Esta no es una posición basada en ventas agresivas, guiones rígidos o prospección constante desde cero.

Buscamos una persona que disfrute trabajando con clientes, quiera desarrollarse en un entorno internacional y tenga interés en comprender un producto innovador y aportar valor real a los negocios.

Lo que valoramos

No buscamos simplemente un vendedor.

Buscamos a alguien que quiera entender las necesidades de los clientes, ayudarles a encontrar soluciones adecuadas y construir relaciones sólidas y duraderas.

¿Qué harás?

• Gestionar la comunicación con clientes del mercado español.
• Asesorar sobre las funcionalidades y posibilidades del producto.
• Trabajar con clientes existentes y fortalecer las relaciones comerciales.
• Reactivar clientes que han dejado de utilizar el servicio.
• Gestionar bases de datos de contactos ya preparadas.
• Realizar llamadas, reuniones online y seguimiento comercial.
• Mantener actualizada la información en el CRM.

• Compartir el feedback de los clientes con el equipo de producto para contribuir a su mejora continua.

   

¿A quién buscamos?

Nos encantará conocerte si:

• Tienes un nivel de español C1 o superior.
• Te comunicas con soltura y seguridad.
• Disfrutas creando relaciones de confianza con los clientes.
• Tienes experiencia en ventas, gestión de cuentas (Account Management) o atención al cliente / call center.
• Te gusta aprender, comprender nuevos productos y conocer el negocio de los clientes.

• Buscas crecer profesionalmente y asumir nuevos retos.

   

Valoraremos especialmente

• Haber vivido o residir actualmente en España.
• Experiencia trabajando con clientes B2B.

• Experiencia comercial o de gestión de clientes en mercados hispanohablantes.

   

Lo que es importante para el equipo

Valoramos personas que:

• Asumen responsabilidad sobre su trabajo.
• No tienen miedo de hacer preguntas.
• Disfrutan aprendiendo y mejorando constantemente.
• Están orientadas a resultados.
• Tratan a compañeros y clientes con respeto.

• Buscan construir relaciones a largo plazo y generar confianza.

   

¿Qué ofrece la empresa?

• Incorporación a una empresa tecnológica de producto.
• Participación en el crecimiento de un mercado internacional.
• Formación completa sobre el producto y acompañamiento por parte del equipo.
• Oportunidades reales de desarrollo profesional y crecimiento interno.
• Un entorno donde se valoran la confianza, la iniciativa y el aprendizaje continuo.
• Trabajo 100% remoto.

• Salario fijo competitivo + sistema de incentivos y bonificaciones.

   

¿Para quién es esta oportunidad?

Para una persona que quiera algo más que vender.

Alguien que quiera crecer junto al producto, al equipo y al desarrollo internacional de la compañía.

Si te interesa trabajar con el mercado español, comprender los retos de los clientes y construir una carrera dentro de una empresa tecnológica sólida y en expansión, estaremos encantados de conocerte.

Responsibilities

• Developing and maintaining Flutter applications across iOS, Android, and Web, with a strong focus on usability and guided user flows
• Implementing Progressive Web App (PWA) features, including offline capabilities, installability, and optimized asset loading
• Designing and maintaining scalable application architecture (state management, navigation, modularization, separation of concerns)
• Integrating dynamic content from headless CMS (Storyblok) and mapping it to native Flutter UI components
• Optimizing performance, especially for image-heavy flows (capture, preview, upload)
• Integrating frontend applications with backend services (APIs, Azure SQL, MongoDB)
• Contributing to CI/CD pipelines using Azure DevOps for mobile and web delivery
• Participating in code reviews and supporting engineering best practices

Requirements

• 3+ years of commercial experience with Flutter and strong knowledge of Dart (including async programming, Streams, RxDart)
• Proven experience with Flutter Web and Progressive Web Apps (PWA), including offline support and browser APIs (camera, geolocation)
• Experience working with headless CMS platforms (preferably Storyblok) and dynamic UI rendering in Flutter
• Solid understanding of application architecture patterns and state management (e.g., Bloc, Riverpod, Provider)
• Experience integrating applications with backend services (REST APIs, Azure SQL, MongoDB)
• Hands-on experience with CI/CD pipelines (preferably Azure DevOps)
• Strong problem-solving skills and ability to work independently in a product-oriented team
• Good communication skills and experience working in cross-functional teams

Nice to have

• Experience building image-heavy PWA applications
• Experience with .NET-based backend environments

About the Role & Project

We’re looking for a Senior/ Lead AI Engineer to help build practical AI solutions for real-world business needs.

In this role, you’ll work hands-on with LLMs and GenAI, collaborating with engineers, solution designers, and product teams. You’ll be involved in designing, prototyping, and deploying AI features, with room to grow into more advanced or client-facing responsibilities over time.

Location: Remote / Hybrid (Ukraine / EU), with occasional travel if needed

What You’ll Do

AI Development & Implementation

• Build and integrate AI / GenAI solutions into products
• Work with LLM APIs (OpenAI, Azure OpenAI, etc.)
• Develop and improve RAG pipelines and AI-powered features
• Create PoCs and MVPs to validate ideas

Systems & Integration

• Integrate APIs and third-party services
• Work with databases, including vector databases
• Troubleshoot and optimize existing solutions

Team Collaboration

• Work closely with engineers and solution designers
• Contribute to architecture discussions
• Participate in code reviews

AI-Enhanced Development

• Use tools like Copilot, Cursor, etc. to speed up development
• Apply prompt engineering techniques
• Validate and refine AI-generated outputs

What We Expect

Experience

• 5+ years in software development (Python or similar)
• 1+ year of hands-on experience with AI / LLMs
• Experience building and integrating APIs
• Experience working on real-world projects

Technical Skills

• Python (APIs, async, production-level code)
• LLM basics (prompting, APIs, understanding of RAG)
• REST APIs (GraphQL is a plus)
• SQL + basic knowledge of vector databases
• AWS or Azure (basic level)
• Docker (Kubernetes is a plus)

Nice to Have

• Experience with RAG or AI agents
• AI-related pet projects or open-source contributions
• Some exposure to client communication or presales

Soft Skills

• Clear communication of technical ideas
• Proactive and self-driven mindset
• Comfortable working with some ambiguity
• Willingness to learn and grow in AI

Languages

• English: Upper-Intermediate (B2+)
• Ukrainian: required

What We Offer

• Flexible working schedule
• Remote-friendly setup
• Stable employment
• Paid vacation and sick leave
• Growth opportunities within the project

EasySoftGroup helps companies hire strong specialists for tech and non-tech roles.
We work with difficult positions and find candidates in different countries.
We support companies at different stages of growth.

About the role:
 

We are looking for a person who will manage social media content and support brand growth through LinkedIn and Threads.

This role is for a person who can work independently, create ideas, and take responsibility for results.

Who we are looking for:

 

• 4+ years of experience in content marketing, SMM, or similar roles;
• Strong experience with LinkedIn (must have);
• Threads experience is a big plus;
• High level experience with AI tools (ChatGPT, AI design tools, etc.);
• Experience working with content systems, guidelines, and brand voice;
• Strong love for marketing and content;
• High ambition to grow in the profession;
• Experience in analytics and dashboards is a plus;
• Agency experience is a plus.

What you'll do:

 

• Manage LinkedIn and Threads accounts;
• Write posts and create content for social media;
• Generate visuals using AI tools;
• Help a junior copywriter with daily tasks and content quality;
• Work with analytics dashboards and track content performance;
• Follow and improve content guidelines, tone of voice, and content matrix.

Why work with us?

 

• Fully remote work;
• Flexible working hours to adapt to your work-life ratio;
• Paid days off and sick leaves;
• A great chance to build something meaningful.

Interested? Send Your CV!

Location: US 
Project Duration: June 8, 2026 – July 24, 2026
В2В Contract
 

🎯 Key Responsibilities

• Solution Design & Configuration: Design and configure customized Salesforce solutions using both declarative tools and programmatic development.
• Custom Development: Develop custom applications using Apex, Lightning Web Components (LWC), JavaScript, and HTML/CSS to meet complex requirements.
• Release Management: Manage the full system release schedule and rollout process for assigned applications and projects.
• Platform Optimization: Research Salesforce capabilities to provide gap analyses and recommend features that improve organizational effectiveness.
• Integrations: Lead the integration of Salesforce with third-party systems and AppExchange products to create a unified digital ecosystem.
• Documentation: Author and maintain comprehensive system configuration documentation to ensure long-term scalability and support.
• Technical Leadership: Partner with distributed delivery teams as a technical lead to drive best practices in automation and process improvement.
   

📋 Qualifications & Skills

• Experience: 5 years of total Salesforce experience with a strong focus on technical consulting and solution design.
• LWC: 2+ years of hands-on experience developing with Lightning Web Components.
• Certifications: Possession of at least 4 Salesforce certifications, demonstrating deep platform expertise.
• Development Skills: Proficiency in Salesforce development including Apex Classes, Triggers, Web Services, and Aura Components.
• Data Tools: Proven experience using data tools such as Data Loader and DemandTools for complex migration and integration tasks.
• Leadership: Strong background in lead roles, such as Lead Developer or Technical Lead, within distributed delivery models.
• Architecture: Solid understanding of software architecture principles, including object-oriented design and modularity.
• Communication: Excellent technical writing skills and the ability to translate complex application logic into clear documentation.

❗️ Critical Requirements❗️

• Must have end-to-end Marketing Cloud and SF Data Cloud experience.
   

Don't hesitate to reach out with any questions. I'd be happy to assist.

About EVIQO

EVIQO Technologies is a fast-growing company in the EV charging industry focused on the U.S. market.

We create reliable EV chargers that make charging at home simple, safe, and convenient. Our products have been featured in Forbes, The New York Times, Car and Driver, ZDNET, and other leading media.

In 2024–2025, EVIQO received several “Best EV Charger” awards, including recognition from MotorTrend.

Our mission is simple — make EV charging easy and accessible for everyone.

About the role

We’re looking for a Performance Affiliate Specialist who can grow affiliate partnerships and help drive sales through performance marketing channels.

This role is a great fit for someone who understands affiliate marketing, influencer collaborations, and partnership management. Experience with Amazon is a strong advantage.

What you’ll do

• Find and onboard new affiliate partners to grow sales on Amazon
• Work with Amazon Attribution and Amazon Associates
• Track affiliate performance metrics and improve results
• Build relationships with partners and support long-term collaboration
• Create incentive programs for affiliate partners
• Manage Amazon Creator Connections and coordinate content production
• Launch and scale influencer partnerships on YouTube, TikTok, and other platforms

• Test new ideas, creatives, and partnership opportunities

   

Who we’re looking for

• Results-oriented and proactive person
• Strong communication and partnership-building skills
• Organized and able to manage multiple tasks
• Interested in growth, marketing, and performance-driven partnerships
• English level B2+ (written and spoken)

• Experience with Walmart, BestBuy, or Home Depot is a plus

   

Working hours:

Monday - Friday
9:00–18:00 CET (full remote)

Why join us

• Work with a fast-growing international product company
• Have direct impact on business growth and sales
• Opportunity to grow and scale affiliate partnerships
• Be part of the rapidly growing EV industry
• Competitive compensation
• Fully remote work format
• Flexible working format
• 15 working days of paid vacation per year (available after 6 months of employment)
• 5 paid sick days without medical certificates
• Sports and professional courses compensation after successful completion of the probation period

About the Role:

You will be joining a team building a secure, privacy-focused communication platform designed for organisations where data protection, control, and regulatory compliance are mission critical. The product provides encrypted messaging, voice, and video communication built on a zero-trust security architecture with strong end-to-end encryption. It supports flexible deployment models — including on-premise and controlled cloud environments — and is used by security-sensitive and regulated organisations to protect confidential communications and maintain full data sovereignty.

As a QA Automation Engineer, you will be responsible for building and maintaining automated test coverage across iOS and Android, ensuring the reliability and integrity of features where quality is not just a standard — it is a compliance requirement.

What You Will Work On:

• Designing, writing, and maintaining automated test suites for iOS and Android mobile applications using Appium and Java;
• Covering encrypted messaging, voice/video calling, file sharing, and meeting features with automated scenarios;
• Developing and maintaining test frameworks and reporting pipelines with TestNG and Allure;
• Integrating automated tests into CI/CD workflows via GitLab pipelines;
• Managing test cases and documentation in Testiny; tracking defects in Jira;
• Collaborating with developers and product managers throughout the full QA cycle;
• Leveraging Claude for AI-assisted test generation and QA workflow optimization.

Required Skills:

• At least 6 months of hands-on experience in mobile test automation for iOS and Android applications
• Hands-on experience with Appium for mobile test automation;
• Proficiency in Java for writing and maintaining automated test scripts;
• Experience with TestNG as a test framework;
• Allure for test reporting and result visualization;
• Jira for bug tracking and task management;
• Testiny for test case management;
• GitLab - CI/CD pipelines, MR workflows, test integration;
• Claude - AI-assisted tooling in QA workflows;
• English level: Intermediate+ or higher (written and spoken).

Nice to Have:

• Experience testing security-sensitive, privacy-focused, or compliance-driven products (HIPAA, GDPR, ISO 27001, etc.);
• Familiarity with zero-trust security concepts or end-to-end encryption;
• Experience testing real-time communication features: VoIP, video calls, WebRTC;
• Basic API automation skills (REST Assured or similar);
• Understanding of cross-device and cross-platform compatibility testing strategies.

Tech Stack:

Appium · Java · TestNG · Allure · Jira · Testiny · GitLab · Claude

Real Estate Bees is a U.S. real estate lead marketplace, running since 2017. We generate thousands of motivated-seller leads a month through SEO, PPC, YouTube and social, and route them to real estate investors across the country. We run 100+ websites and we're building automation, CRM and AI infrastructure across all of it. GoHighLevel sits at the center of that, and we want one person to own it completely.

Why this role exists

GHL touches lead routing, follow-up, attribution and most of our customer communication. Today it's underused. We want someone who treats it as their product — who knows where it's weak, where it can replace three other tools, and where its AI features can save us real money. This is a build-and-own role, not a maintenance seat.

What ownership means here

You own the GoHighLevel direction outright. You decide what to automate, how to structure workflows, which integrations to build, and in what order — then you build them. You're accountable for whether automations actually run, leads actually route, and the system actually scales. When something breaks, you fix it or escalate with a fix already in motion. We won't hand you a ticket queue, and we won't check your hours. We look at whether the system works and continues to improve.

What you'll own

• The entire GoHighLevel environment, end to end
• Workflows, automations and customer journeys across all brands
• Voice AI agents and conversational flows
• Webhooks, API integrations and third-party connections

• Deciding which tools GHL should absorb and retiring the rest

   

How you'll work

You bring problems with a solution already started, not problems alone. You ship in days, not quarters. You document what you build so it survives you. You stay current on new GHL and AI features without being told — that's part of the job, not extra credit.

What we want

• Deep, hands-on GoHighLevel experience — this is the hard filter
• Voice AI and conversational-workflow experience
• A real track record of building automation people actually use

• Comfort owning ambiguity in a fast startup

   

Not a fit: Salesforce or HubSpot admins, or anyone who's used GHL only occasionally. We need depth in this one platform.

What you get

• Full ownership of the GHL direction and freedom to build it your way
• Systems built from scratch instead of inherited mess
• A direct line to leadership and visible impact on growth
• A team that ships fast and skips bureaucracy

About the Role

What You Will Do

• Map end-to-end event lifecycles across pre-event, on-site, and post-event stages to identify bottlenecks, manual work, and automation opportunities.
• Analyze processes related to venue sourcing, attendee registration, vendor coordination, lead retrieval, customer support, event operations, and reporting.
• Design AI-driven workflows and orchestration logic for multi-step business processes.
• Define requirements for AI agents that can support tasks such as personalized invitation drafting, attendee inquiry handling, operational alerts, and post-event reporting.
• Design Human-in-the-Loop workflows for cases where AI requires validation, escalation, or manual approval.
• Work with product, engineering, operations, and data teams to translate business needs into clear functional and technical requirements.
• Create user stories, acceptance criteria, process flows, BPMN/UML diagrams, business rules, BRD/FRD documentation, and solution specifications.
• Define requirements for AI-driven personalization, attendee matchmaking, networking suggestions, and personalized agenda recommendations.
• Collaborate with data teams on predictive logistics use cases, including attendance forecasting, catering demand, staffing optimization, and operational planning.
• Support automation of data aggregation from registration platforms, event apps, CRM systems, surveys, lead retrieval tools, and reporting platforms.
• Help structure event data — including vendor information, attendee profiles, demographics, behavioral data, and lead metrics — for AI readiness.
• Define reporting and analytics requirements for stakeholders, sponsors, and internal teams.
• Ensure automation and AI workflows are scalable, compliant, ethical, and aligned with business goals.
• Support delivery teams throughout implementation, testing, validation, and production rollout.

What We’re Looking For

• 5+ years of experience as a Business Analyst, Senior Business Analyst, Technical Business Analyst, Business Systems Analyst, Product Business Analyst, or similar role.
• Strong experience leading discovery, requirements gathering, stakeholder interviews, process analysis, and business documentation.
• Proven ability to map complex business processes and translate them into structured requirements, user stories, acceptance criteria, and solution specifications.
• Hands-on experience with workflow automation, business process automation, orchestration, integrations, or API-heavy projects.
• Real experience with AI, LLMs, chatbots, AI agents, GenAI, or AI-driven workflows implemented in production.
• Strong understanding of how AI agents, automation flows, business systems, APIs, and data interact.
• Experience with event-tech, ticketing, e-commerce, marketplaces, transactional platforms, SaaS, CRM, or high-volume digital products.
• Understanding of event lifecycle processes such as registration, attendee communication, vendor coordination, lead retrieval, on-site operations, and post-event reporting.
• Ability to work with ambiguity, challenge assumptions, identify risks, and propose practical solutions.
• Strong analytical thinking, system-level understanding, and excellent communication skills with both business and technical stakeholders.
• Ukrainian or Russian language proficiency at C1 level or higher is required for effective communication with internal stakeholders.

Industry-Specific Experience

• Experience with event management platforms such as Cvent, Whova, Eventbrite, Bizzabo, Swapcard, RainFocus, EventMobi, ON24, Hubilo, or similar.
• Understanding of AI integration opportunities within event platforms, registration tools, CRM systems, event apps, and analytics/reporting solutions.
• Experience with no-code/low-code automation tools such as Make.com, Zapier, n8n, Power Automate, Airtable, Retool, or similar.
• Ability to connect fragmented event software into structured automated workflows.
• Understanding of data privacy, GDPR, attendee tracking, consent management, and responsible AI usage.
• Awareness of ethical considerations related to attendee behavior tracking, personalization, crowd monitoring, and facial recognition technologies.

Nice to Have

• Experience in venue sales automation, including AI-powered dynamic pricing, automated proposal generation, or venue recommendation workflows.
• Experience defining requirements for personalized attendee experiences, AI matchmaking, networking recommendations, or agenda personalization.
• Familiarity with generative AI use cases for rapid content creation, including speaker bios, marketing copy, event announcements, invitation emails, and social media updates.
• Experience with predictive models or analytics for attendance forecasting, catering demand, staffing, operational planning, or event ROI.
• Background in Agile project management within a fast-paced agency, hospitality, entertainment, event-tech, or SaaS environment.
• Experience with dashboards, BI tools, sponsor reporting, customer journey analytics, or post-event ROI reporting.

You’ll Be a Great Fit If You

• You are a strong Senior BA who can lead discovery independently and bring structure to complex, fast-moving business environments.
• You understand both business value and technical implementation constraints.
• You can turn manual event operations into clear, scalable, AI-powered workflows.
• You have worked on production AI or automation initiatives, not only internal experiments or POCs.
• You know how to define when AI can act autonomously and when Human-in-the-Loop approval is required.
• You are comfortable discussing APIs, integrations, data flows, orchestration logic, edge cases, and business rules with engineering teams.
• You are excited about applying AI to real operational challenges in the event-tech and ticketing industry.

Why Join MTicket

• A senior, high-impact role in a growing event-tech and ticketing platform.
• Opportunity to shape AI workflow automation in real production environments.
• Direct influence on event operations, customer experience, product development, and business efficiency.
• Work at the intersection of event-tech, e-commerce, AI agents, automation, orchestration, data, and analytics.
• Ownership over complex discovery, process transformation, and AI-driven operational improvements.
• A chance to help define how intelligent workflows and AI agents will transform the event industry.

Hiring Process

• Initial screening with the recruitment team.
• Interview with product/business stakeholders.
• Senior BA / technical discussion focused on automation, AI workflows, orchestration, and process design.
• Final discussion and offer.

You will be the first point of contact for our customers. Your primary responsibility is to answer incoming calls, respond to emails, text messages, website inquiries, and online chat requests while providing outstanding customer service and ensuring every lead is properly qualified and scheduled.

This is not a typical call center position. We are looking for someone who is proactive, empathetic, organized, and capable of representing our company with professionalism and confidence.

Key Responsibilities

Customer Communication

• Answer inbound phone calls professionally and courteously.
• Respond promptly to emails, text messages, and website inquiries.
• Handle emergency glass, window, and door service requests.
• Maintain a friendly, helpful, and positive attitude with every customer.

Appointment Scheduling

• Gather project information from customers.
• Schedule estimates, service calls, and installations.
• Coordinate schedules with technicians and project managers.
• Confirm appointments and follow up with customers.

Lead Qualification

• Understand customer needs and project requirements.
• Collect photos, measurements, addresses, and relevant project details.
• Identify high-priority and emergency service requests.
• Ensure all leads are properly entered into the CRM.

Customer Experience

• Keep customers informed throughout the entire process.
• Follow up on pending estimates and proposals.
• Resolve customer concerns professionally and efficiently.
• Maintain high customer satisfaction and online review ratings.

Administrative Support

• Update CRM records accurately.
• Document customer conversations and service requests.
• Assist with dispatching technicians when needed.
• Maintain organized records and communication logs.

Requirements

Must Have

• Excellent spoken and written English.
• Exceptional communication skills.
• Strong customer service mindset.
• Ability to remain calm under pressure.
• Strong organizational skills.
• Reliable internet connection and quiet work environment (for remote positions).
• Experience using CRM software and scheduling platforms.

Preferred

• Previous experience in:
  • Home services
  • Construction
  • Glass and window industry
  • Property management
  • HVAC, plumbing, roofing, or related trades
• Experience with:
  • Housecall Pro
  • GoHighLevel
  • Google Workspace
  • Microsoft Office

Ideal Candidate

The ideal candidate:

• Loves helping people.
• Can handle difficult customers professionally.
• Is highly organized and detail-oriented.
• Takes ownership of customer issues.
• Can multitask without sacrificing quality.
• Has a positive attitude and strong work ethic.
• Understands that every call is an opportunity to create a lifelong customer.

About the role

As a Senior Frontend Engineer on the Payments Platform team, you'll build scalable, high-performance frontend infrastructure and user experiences that power payment flows for global merchants. You'll work closely with product, design, backend, and customer-facing teams to ship reliable, elegant, developer-friendly solutions used across multiple products and integrations. The role combines strong product thinking with engineering excellence — from building reusable UI systems and SDKs to optimizing performance, reliability, and scalability across our platform.

Responsibilities

• Design and develop scalable, performant, maintainable frontend applications using React, TypeScript, and modern web technologies.
• Build reusable UI components, shared libraries, and SDKs that support multiple products and integrations.
• Collaborate closely with Product, Design, Backend, and Customer-facing teams.
• Own features end-to-end — technical planning, architecture, implementation, testing, deployment, and monitoring.
• Optimize application performance, responsiveness, and reliability across devices and browsers.
• Code reviews, testing, documentation, and observability.
• Publish and manage SDK and NPM package versions, including backward compatibility and release management.

• Improve development workflows, tooling, and engineering best practices across the frontend ecosystem.

   

Requirements

• 5+ years of experience building modern web applications.
• Strong proficiency in React, TypeScript, JavaScript, HTML, CSS.
• Experience designing and maintaining reusable frontend architectures, component libraries, or SDKs.
• Experience managing NPM packages, versioning, and release processes.
• Experience building and maintaining frontend integrations with global payment platforms (Adyen, Stripe, Nuvei) — hosted components, wallets, alternative payment methods.
• Strong understanding of frontend performance optimization and modern browser behavior.
• Experience working with APIs and complex asynchronous flows.

• Excellent written and verbal English.

   

Nice to have / Advantage

• Familiarity with Next.js (SSR / App Router).
• Familiarity with additional frontend frameworks (Angular, Vue, etc.)
• Experience with cloud environments and CDN infrastructure (AWS preferred).

• Experience working in production-scale environments with high reliability requirements.

   

Binariks is looking for a Tech Lead Full Stack (C# / .NET + React) to join a project for our client, a leading global contract research organization (CRO) that supports pharmaceutical, biotechnology, and medical device companies in the development of new therapies. It provides comprehensive clinical trial services, from early-phase development to post-approval studies. We are seeking a self-motivated person with strong collaboration skills and the passion to apply their technical expertise to help address drug development challenges and enhance a world-class clinical trials informatics platform. In this role, you will work in cross-functional product teams to design and build web-based applications that directly impact drug development teams, clinical trial investigators, and ultimately, patients.

What We’re Looking For:

• 7+ years of professional full-stack software development experience with .Net/C# and React

• Expert React and C#/.NET Core skills in developing high-volume, low-latency services

• Expert in Microservices, Micro frontends, BFF, APIs, Event Driven architecture design and implementation

• Strong expertise in front-end technologies, particularly React and Next.js

• Understanding of relational databases and SQL

• Strong understanding of design for security, scalability, performance, and reliability

• Experience with agile software development methodologies (Scrum/Kanban)

• Experience in communicating with product management and technical teams to collect requirements, and describe software product features and technical designs

• Experience building cloud-based solutions, preferably Azure 

• Basic understanding and experience with container technologies (Docker & Kubernetes)

• Preferred experience with life science and/or healthcare-related data

• BS/MS in Computer Science, Computer Engineering, or a related technical discipline

• Effective verbal and written communication skills
• Upper-Intermediate English for daily communication

Your Responsibilities:

• Design and architect microservices-based systems and modern front-end applications using React

• Collaborate closely with product management and business stakeholders to understand customer needs and drive rapid, iterative product improvements

• Provide technical leadership in evaluating and adopting emerging technologies and best practices to advance software products, enabling the transition to cloud-native architectures through containerization and modern React and .NET platforms

• Drive a culture of engineering excellence, promoting best practices and continuous improvement across user experience, code quality, processes, and tooling

• Partner with product teams to contribute to product vision, technical design, estimations, and roadmap planning

• Identify and propose effective technology solutions to address complex business challenges

  Conduct code reviews to ensure high-quality software development through standards enforcement, peer review, and automation

• Mentor and guide junior engineers in the design, development, configuration, testing, and maintenance of software solutions