Jobs at Djinni

Format: Part-time, Remote

About us: We are looking for a proactive Online Reputation Management (ORM) Specialist to help our brand secure leadership positions on key industry review platforms. If you understand how the algorithms of Trustpilot, Casino Guru, and other review platforms work, and know how to build strategies for consistent rating growth, we are looking forward to your resume!

🎯 What you will do:

• Take full ownership of the company's profiles on Trustpilot, Casino Guru, AskGamblers, and niche forums.
• Develop and implement effective strategies to increase the overall rating (TrustScore).
• Collaborate with the CRM and Support teams to build funnels for collecting positive reviews from loyal players.
• Handle negative feedback: intercept complaints, assist in resolving cases, and motivate players to update their ratings.
• Communicate with platform moderators: timely identify and dispute unfair or fake reviews from competitors.
• Analyze competitors and find new growth opportunities for the brand's reputation.

📌 What we expect from you:

• Practical experience with Trustpilot and Casino Guru (understanding their rules, limits, algorithms, and moderation specifics).
• Experience in iGaming / Casino (you clearly understand player pain points: KYC, deposits, bonuses, withdrawals).
• Crisis communication skills: the ability to professionally and calmly "put out fires."

• English level — Upper-Intermediate or higher (for replying to players and communicating with platform support).

  💼 What we offer:

• Part-time engagement with the flexibility to plan your own day.
• Freedom of action: zero micromanagement. We care about the final result—a consistently high rating.
• Competitive compensation and bonuses for hitting KPIs.
• 100% remote work format.

Responsibilities

• Customer acquisition.
• Participation in the process of systemic lead generation and sales activities of the company;
• Support and processing on new and existing sales channels and sales sources;
• Participation in the process of pre-sales and sales activities;
• Lead validation, requirements gathering
• Clarification of the client’s requirements (problems) and conducting sales activities (closing deals);
• Conclusion of transactions and support of the process of entering the project/client;
• Creation of commercial offers;
• Account management out upselling and cross-selling events for new and existing company clients.
• Work on a clear track of Sales plans , sales metrix and KPIs: leads worked, calls, offers, offer value sent, deals won, new clients, revenue.

Requirements:

• 3+ years of experience in IT sales;
• Proven experience in closing deals with the ability to present
• Proven technology knowledge (service, service lines, product)
• High level of English (Upper-intermediate);
• Experience in closing deals on outsourcing and outstaffing models
• Experience in selling projects/solutions of web development and eCommerce;
• Experience in selling solutions for eCommerce (web, mobile);
• Experience with B2B and B2C segments.
• The presence of closed deals from at least 3 different sales channels (with the ability to demonstrate results);
• Would be a plus RoadShow Experience 
• Experience of Work trips and offline sales.

Will Be a Plus:

• Knowledge of the German language;
• Successful experience of sales activities in a particular region or country;
• Experience in selling solutions and services based on CMS Magento, WordPress;
• Successful sales experience in several channels;
• The ability to design and implement a sales funnel using various sales tools.

We Offer:

• In-house tech talks & knowledge sharing;
• Remote work;
• Ability to participate in RoadShows and conferences ;
• Flexible and negotiable working schedule;
• Paid sick leaves, vacations, days off;
• Growth plan and bonuses for additional responsibilities/activities;
• Fair compensation that scales with your skills

 Job Overview: As a Technical Project Manager, you will be responsible for leading the planning, execution, and delivery of web-based visual eCommerce projects. Your role will involve managing a team of developers, designers, 3D artists and stakeholders to create seamless, visually immersive online shopping experiences that integrate advanced technologies such as 3D modeling, AR, and interactive product views with eCommerce solutions such as SFCC, Shopify, etc. You will play a key role in ensuring that projects are completed on time, within budget, and aligned with business goals.

Key Responsibilities:
 

• Project Leadership: Lead the end-to-end delivery of web-based visual eCommerce projects, managing timelines, scope, resources, and budgets to ensure successful execution.
• Collaboration & Communication: Work closely with cross-functional teams including UX/UI designers, developers, 3D artists and business stakeholders to define project objectives, requirements, and key deliverables.
• Technical Understanding: Possess a solid understanding of frontend and backend web technologies and architecture (e.g., HTML, CSS, JavaScript, WebGL, React, APIs, etc.) and visual solutions such as AR, 3D product visualization, and virtual try-on systems, ensuring technical feasibility and alignment with project goals and general principles of eCommerce platforms such as Shopify, SFCC, etc.
• Platform Integration: Oversee the integration of visual eCommerce technologies with popular eCommerce platforms (e.g., Shopify, Magento, WooCommerce, SFCC) and ensure seamless performance across web and mobile devices.
• Agile Methodology: Manage the project lifecycle using Agile methodologies, facilitating sprint planning, standups, and retrospectives to ensure timely delivery and continuous improvement.
• Stakeholder Management: Engage with internal and external stakeholders to gather project requirements, provide status updates, and address any concerns or feedback. Act as the key point of contact for project-related communications.
• Quality Assurance: Ensure rigorous testing and validation of all visual eCommerce solutions, ensuring high-quality and consistent performance across all devices and browsers.
• Risk Management: Proactively identify project risks and develop mitigation plans to ensure successful delivery. Monitor and adjust project scope, timelines, and resources as needed.
• Client Relationship Management: If applicable, manage client expectations and communication for custom web-based visual eCommerce solutions, ensuring client satisfaction and alignment with business objectives.
• Continuous Improvement: Analyze project performance and provide insights and recommendations for improving processes, technologies, and workflows for future visual eCommerce projects.
• Market Insights: Stay up to date with industry trends in web-based eCommerce technologies, UX/UI design, and visual tools to drive innovation and keep the company’s solutions competitive.
   

Requirements:

• Education: Bachelor’s degree in Computer Science, Engineering, Business, or a related field. PMP, Agile, or Scrum certification is preferred.
• Experience: 5+ years of experience managing technical projects in web-based eCommerce. Some experience with 3D grahpics/visualization.
• Technical Knowledge: Strong understanding of web technologies (e.g., HTML, CSS, JavaScript, WebGL, React, APIs, architecture) and experience with eCommerce platforms (e.g., Shopify, Magento, WooCommerce). Familiarity with visual eCommerce tools and libraries (e.g., Three.js, A-Frame) is highly desirable.
• Project Management Skills: Proven experience managing complex projects from initiation through delivery, including the ability to balance multiple priorities and meet deadlines. Experience with project management tools (e.g., Jira, Trello, Asana) and Agile methodologies.
• Problem-Solving: Strong problem-solving abilities and the ability to foresee and mitigate potential project risks and obstacles.
• Communication: Excellent written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders and engage effectively with cross-functional teams.
• Collaboration: Strong interpersonal skills with a track record of successfully leading cross-functional teams to deliver high-quality projects.
• Attention to Detail: A keen eye for detail and an understanding of user-centric design, ensuring a polished and seamless user experience for end customers.
• Fluent English
• Ability to work a flexible schedule, supporting US timezones at least until 2-3pm EST/11am-12pm PST 3-4 days a week.
   

Preferred Qualifications:

• Familiarity with web-based 3D rendering and interactive experiences.
• Knowledge of UX/UI design principles for eCommerce websites and digital products.
• Experience with A/B testing and optimizing eCommerce websites for performance and user experience.
• Experience working with cloud platforms such as AWS or Azure for hosting and scaling eCommerce solutions.

Our client is an international product-based IT company specializing in the iGaming industry. Founded in 2014, the company has been successfully operating on the market for more than 11 years, bringing together a team of 390+ professionals. Starting as a leader in the CIS region, the company is now actively expanding on a global scale.

We are currently looking for a Middle/Senior Media Buyer to join the media buying team and work with scalable traffic across different GEOs and tiers.

📋 Key responsibilities and your contribution:

— Launch, manage, and scale Facebook advertising campaigns across Tier 1 / Tier 2 / Tier 3 GEOs.

— Full ownership of traffic performance and financial results, including PnL responsibility.

— Analyze and optimize key performance metrics: ROI, CR, CTR, CPM, CPA, PnL.

— Work closely with offers, creatives, agencies, and internal teams to improve campaign efficiency.

— Test and adapt strategies based on changes in GEOs, offers, platforms, and market conditions.

— Identify bottlenecks in funnels and processes, propose and implement optimization solutions.

— Maintain clear communication, task-setting, and feedback loops within the team.

— Take an active, hands-on role in both arbitrage and product-oriented media buying directions.

📚 Your qualifications:

— 3+ years of experience in media buying / traffic arbitrage.

— Deep understanding of Facebook Ads ecosystem and traffic acquisition mechanics.

— Proven experience managing monthly budgets from $50,000.

— Strong analytical mindset and confidence working with performance metrics and profitability models.

— Hands-on experience with analytics and tracking tools such as Power BI, Google Sheets, Voluum, Binom, Keitaro (or similar).

— Experience working with offers, creatives, and external partners (agencies, vendors).

— High level of responsibility for results and readiness to work with CRM and PnL models.

— Strong communication skills and ability to give and receive constructive feedback.

— Critical thinking, initiative, flexibility, and adaptability in a fast-changing environment.

Benefits:

⭐ Days of recovery: 20 paid vacation day per year and unlimited sick leave days.
⭐ Health: corporate medical insurance, a company psychologist and a Cafeteria of Benefits for personal wellness choices.
⭐ Education: a variety of foreign languages course for you to choose from. Also we are open for your development and you can choose different courses /training for improving your skills.
⭐ Compensation: additional benefits that can be used according to company policy, e.g. paid business trips, international conference opportunities, lunch perks at our offices etc.
⭐ Work Environment: work remotely or from one of our offices in Cyprus, Portugal, Poland, equipped with the equipment you’ll need for success.

⭐ Full freedom and hands-on involvement: opportunity to work across multiple directions — arbitrage, product media buying, various GEOs and tiers — without being locked into one narrow scope.

An international IT holding with 11+ years in the market and a team of 390+ employees is scaling its Media Buying division and is looking for a Team Lead Media Buyer to take responsibility for PnL, the team, and the systematic growth of the department.
 

🔥 Responsibilities:

• Manage a team of buyers (3+ people): task setting, KPI control, and team development
• Launch and scale Facebook campaigns across Tier 1–3 GEO
• Take full responsibility for performance and PnL of the department
• Work with budgets of $300K – $1M+ per month
• Build processes: KPIs, reporting, workflows, onboarding, and training of new buyers
• Optimize key metrics: ROI, CR, CTR, CPM, CPA, LTV
• Scale profitable campaigns and implement new strategies
• Collaborate with creative, analytics, and product teams
   

✅ Required experience:

• 1–2+ years in a similar role
• Managing monthly budgets of $300K – $1M+
• Experience managing a team of buyers (3+ people)
• Deep expertise in Facebook Ads
• Experience in iGaming / Gambling verticals
• Understanding unit economics and the impact of traffic on retention and LTV
   

💰 We offer:

• Base + bonus of the team’s net profit
• Unlimited budgets for scaling
• Top-tier and private offers (including the holding’s own products)
• Remote work or offices in Cyprus / Portugal / Poland
• 20 days paid vacation + unlimited sick days
• Health insurance
• Budget for training and professional development
• Opportunity to influence the strategic growth of the department

We are looking for a Junior SEO Specialist who is eager to grow within the highly competitive affiliate iGaming niche and work on projects across various GEOs and markets.

🔍 Candidate Requirements:

• At least 1 year of experience in SEO
• Hands-on experience with SEO tools and a solid understanding of core optimisation processes
• Experience in iGaming will be considered a strong advantage (especially in the most recent role)

📌 Key Skills:

• Participation in planning SEO activities and task roadmaps
• Monitoring and controlling task execution

• Basic understanding of budget management and SEO cost planning

   

🧩 Preferred Experience:

• We highly value candidates who have worked with the following types of projects:
• Monobrands
• Doorways

• PBNs (Private Blog Networks)

   

➕ Additional advantage: Experience promoting iGaming products, particularly:

• monobrand websites

• doorway projects

   

🎯 Main Responsibilities:

• Project analysis and participation in developing SEO strategies for various GEOs
• Launching websites from scratch together with the team
• Working with different traffic types:
  branded
  non-branded
• Participation in promoting websites across multiple languages and markets

• Collaboration with cross-functional teams:
  development
  design
  content
  link-building
  PBN department

   

💼 What We Offer:

• Competitive salary with regular performance reviews and genuine growth opportunities (fixed salary + performance bonuses).
  Flexible schedule and fully remote working format — work from wherever you feel most comfortable.
  A 2-month probation period to ensure a smooth onboarding process and showcase your skills.
  Autonomy in your work: we provide all the necessary resources to ensure technical issues or blackouts do not affect your productivity.
• Work-life balance:
  — 16 calendar days of paid annual leave
  — 7 paid sick days
  — 5 Day Off days — one or several additional paid days off for personal matters
• Freedom to take initiative — we trust experts and encourage unconventional solutions.
  Access to top-tier SEO tools and corporate learning resources.
  Use of internal automation tools designed to simplify routine processes.
  Company-funded participation in профильних SEO conferences to support your professional growth.
  A team of like-minded professionals with no bureaucracy or micromanagement.

Job Summary

As a Senior Data Analyst, you will lead analytics that connect player behavior, traffic performance, and product outcomes across the iGaming lifecycle. You will own end-to-end analysis for key domains, build and maintain dashboards and recurring reporting, and deliver insights from funnels, cohorts, retention, and LTV to drive product and business decisions. Partnering with Product, Marketing/Affiliate, Finance, and Engineering, you will evaluate channel and promo effectiveness, support A/B testing, and monitor KPI health to detect anomalies. 

 

Required Qualifications (Must-Have)

• 6+ years of experience in data analytics.
• 3+ years of experience in marketing/product/web analytics in the gambling/casino/betting domain is a strong must.
• Solid knowledge and deep understanding of iGaming product and performance metrics: player behaviour and retention metrics, marketing and traffic metrics, operational metrics, and financial metrics.
• Advanced SQL skills (PostgreSQL / BigQuery), ability to perform optimized querying involving multiple tables and subqueries.
• Hands-on experience with BI tools (Looker Studio, Tableau, Power BI, Superset, etc.), data visualization, and the ability to leverage multiple data sources.
• Hands-on experience with Python for analytics, automation, and data processing.
• Proficient in Google Sheets / Excel (pivots, lookups, formulas, data structuring).
• Strong skills in data validation, process automation, and logic structuring for business metrics.
• Excellent communication and presentation skills with the ability to deliver insights effectively across business and product teams.
• Experience working closely with cross-functional teams (engineering, product, marketing, finance, affiliate, brand).
• Experience working with large datasets, recognizing patterns, and building reports from scratch.
• Strong understanding of the player lifecycle and user journey analytics.
• Product mindset and ability to work with business stakeholders.
• Experience with A/B testing and experimentation.
• Strong analytical thinking and attention to detail.
• Fluency in Ukrainian or Russian and proficiency in English for technical collaboration in a remote/global team setting.
• Ability to work within the CET/EET time zone.
   

Your Advantage (Nice-to-Have)

• Experience with machine learning-based analytics (e.g., churn prediction, player segmentation).
• Familiarity with game economy principles - bonus mechanics, RTP, and game-level metrics.
• Understanding of affiliate tracking systems and multi-operator analytics.
• Experience working with APIs, integrations, and automation.
• Advanced knowledge of statistics and predictive analytics.
• Knowledge of ETL/DWH processes (Trino, Airflow, Iceberg, etc.).
• Previous experience working in a start-up environment with rapid iteration cycles.
   

Key Responsibilities

• Own end-to-end analytics for assigned product domains, acting as the primary analytical partner for product and business stakeholders.
• Define, maintain, and evolve the KPI framework across the full player lifecycle and user journey, ensuring metrics are consistent, actionable, and aligned across teams.
• Monitor product, marketing, operational, and financial performance on a daily/weekly/monthly basis; proactively identify anomalies, breaks in funnels, unexpected variance, and risks, investigate root causes, and propose corrective actions.
• Build and maintain dashboards and reporting ecosystems for product, marketing, affiliate, and leadership teams using BI tools.
• Design and maintain the underlying analytical datasets powering dashboards, partnering with Engineering to ensure scalable, well-structured, and well-documented data sources.
• Analyze player behavior and product performance deeply, and lead analytics on traffic quality and acquisition efficiency
• Create end-to-end visibility from traffic to gameplay and payments, connecting acquisition source quality to downstream monetization and operational outcomes.
• Evaluate the effectiveness of bonuses, promotions, and retention campaigns, balancing user impact and unit economics.
• Partner with Product and Engineering on tracking and instrumentation, ensuring the right data is generated and captured.
• Automate recurring reporting and analytical workflows, reducing manual work, improving speed-to-insight, and increasing reliability of business-critical reporting.
• Perform ad-hoc analyses and deep dives to support strategic decisions, product planning, and operational initiatives - translating complex findings into clear options and trade-offs.
• Collaborate cross-functionally with Product, Engineering, Marketing, and Finance teams to prioritize initiatives, unblock decisions, and align analytics deliverables with business goals.
   

Recruitment Process

1. Application Review (1-2 weeks).
   If you have not received a response from the recruiter, your experience is irrelevant to this vacancy.
2. Interview Stages (2-3 weeks).
   1. Prescreen Call with Recruiter - 30 min.
   2. Test Assignment (optional).
   3. Technical Interview with CPO and CTO - 1.5 hr.
3. Job Offer
4. Referrals: Employment and Background Check
    

We Offer

• Competitive compensation package (depends on your experience and skills).
• Fully remote work with flexible hours (within the CET/EET time zone) from any location of your choice.
• 29 business days of vacation and paid sick leave.
• Corporate equipment (laptops, monitors, etc.).
• Professional courses/certifications (200 EUR per year).
• Operating in a start-up environment with cutting-edge technologies and unlimited investments in software upgrades, free from legacy systems or outdated solutions.
• Values-driven culture with a friendly and supportive work environment.
• Matrix organizational structure designed to streamline communication, remove barriers, and promote efficiency.

We’re not looking for someone to just “join the team” - we’re looking for someone ready to shape the product, lead meaningful growth, and make an impact from day one.

If that sounds like you, send over your CV and let’s talk!

We’re looking for a Senior Pixi.js Developer to build and optimize high-quality online casino games with complex mechanics, animations, and bonus systems.

You will work closely with Game Designers, Artists, Animators, and Backend Engineers to develop scalable game architecture, implement advanced gameplay features, and ensure smooth performance across platforms.

This role is ideal for someone who combines strong technical expertise with deep understanding of real-money gaming systems and production processes.

Responsibilities

• Develop online casino games using Pixi.js and TypeScript.
• Implement complex game mechanics, bonus features, and visual effects.
• Collaborate with cross-functional teams to deliver games from concept to release.
• Contribute to the development and improvement of the internal game framework.
• Optimize rendering and runtime performance for Canvas/WebGL environments.
• Maintain clean, scalable, and production-ready code architecture.
• Participate in technical discussions and feature decomposition.

Requirements

• 5+ years of commercial frontend/game development experience.
• 2+ years of experience in the Gambling/iGaming industry.
• Expert knowledge of Pixi.js and TypeScript.
• Strong understanding of casino math engine integrations and slot game architecture.
• Experience implementing bonus rounds, game states, and complex gameplay logic.
• Experience with GSAP, Spine, or similar animation libraries.
• Experience with Vite, Webpack, or similar build tools.
• Strong performance optimization skills for Canvas/WebGL applications.
• Understanding of Git-flow and collaborative development practices.

Would Be a Plus

• Experience leading projects from decomposition to release.
• Experience designing scalable architecture for game systems.
• Ability to independently coordinate delivery across departments.
• Experience mentoring developers or driving technical standards.

What We Offer

• Opportunity to build games played by thousands of users worldwide.
• Modern technology stack and product-focused environment.
• Strong team culture with open communication and collaboration.
• Professional growth and learning opportunities.
• Competitive compensation.

Want to grow your career in iGaming and work directly with high-value players?
Are you comfortable thinking in terms of LTV, NGR, and long-term profitability instead of just turnover? Then this role might be for you.
We are looking for an experienced VIP Manager who knows how to build strong relationships with VIP players, balance retention and risk, and create personalized offers that drive real business results.
Key Responsibilities:
• Personal 1-on-1 communication with VIP players
• Reacting to deposits, withdrawals, complaints, and нестандарт requests
• Daily analysis of the VIP pool: deposits, turnover, NGR, churn signals
• Setting up and issuing personalized bonuses in line with risk limitations
• Close collaboration with risk, fraud, payments, and support teams
• Documenting all agreements and actions in CRM
Weekly Responsibilities:
• Reviewing VIP segmentation based on LTV and NGR
• Planning individual retention activities:
• Exclusive promotions
• Cashback offers
• Non-monetary perks
• Analyzing bonus and offer performance with a strong focus on profitability
Requirements:
• Proven experience as VIP Manager, VIP Account Manager, or Retention Manager in iGaming
• Strong understanding of bonus mechanics, cashback structures, and personalized offers
• Clear understanding of bonus hunting risks and cooperation with risk and fraud teams
• Analytical mindset and confidence working with numbers
• Experience with CRM systems, Excel or Google Sheets, BI reports
• Ukrainian or Russian language + English B2 or higher
We Offer:
• Fully remote format
• Base salary + performance bonuses
• Paid training
• Career and financial growth opportunities
• Paid vacation and sick leave
If you’re ambitious, data-driven, and ready to grow — this role is your launchpad 🚀

Position: Junior Flutter Developer

Responsibilities:

Develop mobile applications using Flutter according to specified requirements and design.

Participate in meetings and discussions with the team to understand project needs.

Test, debug, and optimize code to ensure high performance.

Apply SOLID principles in software design and development.

Actively learn new technologies and development methods.

Requirements:

Experience or projects using Flutter.

Proficiency in Dart.

Understanding of UI development principles and experience with Flutter widgets.

Basic skills in version control systems, such as Git.

Familiarity with SOLID principles in software design.

Experience working with APIs.

Willingness to learn and a commitment to professional growth in mobile development.

Strong communication skills and ability to work in a team.

Basic knowledge of English for understanding technical documentation.

Nice to have:

Knowledge of Android/iOS platforms and their peculiarities.

Understanding of architectural principles in applications.

Conditions:

Flexible working hours.

Remote work possibilities.

Also we have an internship for 1-2 months (if you need it)

If you are interested in our vacancy, please explain in your response why you want to work specifically with us.

This is a great opportunity for entry-level specialists. We look forward to receiving your responses and resumes.

We are looking for a Middle SEO Specialist to work on international projects and help scale organic traffic.

Responsibilities:

• Conducting SEO audits for websites
• Keyword and competitor analysis
• On-page and Technical SEO optimization
• Preparing technical tasks for the content team
• Working with link-building strategies
• Monitoring rankings, traffic, and SEO performance metrics
• Working with Google Analytics, Google Search Console, Ahrefs, and SEMrush
• Collaborating with developers and the marketing team

Requirements:

• 1+ years of experience as an SEO Specialist
• Practical experience with On-page, Off-page, and Technical SEO
• Strong proficiency with SEO tools (Ahrefs, SEMrush, Screaming Frog, etc.)
• Experience working with English-speaking markets
• English level — B2+
• Analytical mindset and attention to detail

Will be a plus:

• Experience in IT / SaaS / AI niches
• Basic knowledge of HTML/CSS
• Experience working with CMS platforms (WordPress, etc.)

We offer:

• Competitive salary
• Flexible working schedule
• Remote / hybrid work format
• Professional growth opportunities and interesting international projects
• Friendly team and comfortable working atmosphere

InfluenceProServices builds and launches multiple B2C web products, connected mobile apps, and standalone applications one after another.

We are looking for a Senior Product Designer who can design B2C apps and web platforms from scratch. The role is dynamic, fast-paced, and strongly product-oriented.

Products: eCommerce, DTC, subscription-based apps.

Requirements

• 4+ years of experience in product UX/UI design
• Strong experience with:
  • mobile apps (iOS & Android)
  • web/desktop products
• Experience designing real B2C products from scratch
• Experience with launched products (App Store / Google Play links are a strong advantage)
• Understanding of:
  • Flutter constraints
  • iOS Human Interface Guidelines
  • Material Design
• Strong Figma skills: auto-layout, components, variables, design systems, prototyping
• Experience with subscription flows: paywalls, trials, upgrades/downgrades, in-app purchases
• Ability to create and describe animations / microinteractions
• Experience working with analytics tools and product metrics
• Strong soft skills, proactivity, ownership, and risk awareness
• Self-sufficient mindset: receives a problem → proposes solutions and alternatives
• Experience using AI tools in daily workflow (Claude Design, Rive, Lovable, etc.)
• English: B2 / B2+

Nice to have

• Gamification experience
• Payment UI experience
• Experience with Rive animations

What you’ll do

• Design mobile and web products from scratch
  (50% mobile apps (iOS & Android), 50% web/desktop products)
• Build UX flows, wireframes, UI, and prototypes
• Work on onboarding, subscriptions, paywalls, checkout, dashboards, notifications, and gamification
• Create and maintain design systems in Figma
• Design microinteractions and animations (Lottie / Rive)
• Prepare clean handoff for developers
• Improve existing UX/UI and reduce friction
• Collaborate with product, development, and marketing teams
• Use analytics, product metrics, and research to drive design decisions

What to send

• CV
• Portfolio including:
  • 2–3 mobile app cases
  • 2–3 web/desktop product cases
  • examples of design systems / components
  • animation / microinteraction examples
• App Store / Google Play links (if available)

Hiring process

CV & portfolio review → recruiter call → test task → technical interview → offer

What we offer

• Remote-first culture with flexible working hours
• 24 days of paid vacation and sick leave
• Opportunity to work in a dynamic environment with professionals driven by product innovation and real impact
• Flat structure with no micromanagement and full ownership of your work

RedCore is an international business group that creates technological solutions for digital markets. 

Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

Powering Growth from the Core — this is the key mission laid under RedCore’s strong foundation. This is how we consistently stay ahead: by evolving and creating scalable solutions, while remaining committed to open and transparent communication with our partners.

We are looking for a Head of VIP Support!

Requirements:

• 3–5+ years of experience in client service management / VIP Support / Customer Success; experience in providing personalized support and working with VIP / Premium segments is a plus;
• Experience in the gambling industry;
• Proven team management experience (50+ people);
• Hands-on experience with KPIs, SLAs, CSAT, NPS, and other client metrics;
• Experience in developing and implementing operational standards and processes; must be able to write procedures and enforce them;
• Strong process management skills;
• Experience collaborating with cross-functional teams (Retention, Sales, Country Management, Product);
• Experience in support process automation and implementation of CRM / AI tools is a plus;
• Practical experience in achieving commercial targets: meeting sales plans, upsell/cross-sell, increasing LTV;
• Experience in planning and monitoring VIP segment sales;
• Skills in developing customer retention strategies (Ultra and above);
• Understanding of sales funnel and customer lifecycle;
• Ability to identify revenue growth opportunities within the existing portfolio;
• Risk management for churn and development of preventive measures;
• Quality control of client communications aimed at retention and reactivation;
• Willingness to work in Cyprus/Ukraine time zone;
• English B2+.

Will be plus

• Spanish language proficiency;
• Experience with concierge services.

Responsibilities:

1. Team Management and Coordination
– Organize and coordinate the VIP Support team to ensure stable and efficient operations;
– Oversee shift planning, workload distribution, discipline, and adherence to work procedures;
– Manage team headcount: participate in planning, optimize team structure;

2. Standards, Processes, and Quality Control
– Participate in the development and final approval of VIP Support service standards, procedures, and internal processes;
– Ensure compliance with established standards and processes;
– Initiate and implement improvements to enhance service quality;

3. KPIs, SLA, and Client Metrics
– Monitor and control key performance indicators (KPI, SLA, CSAT, etc.);
– Analyze deviations, risks, and factors affecting metrics;
– Prepare recommendations to improve metrics and client experience;

4. Root Cause Management and Corrective Actions
– Review root cause analyses prepared by the Project Coordinator;
– Approve corrective measures and monitor implementation;
– Evaluate the effectiveness of implemented changes and their impact on root causes.

5. Business Interaction and Sales Planning
– Align sales plans with Retention and Country Managers;
– Monitor plan execution, analyze risks and deviations;
– Ensure client service is aligned with business goals;

6. VIP Client Retention
– Ensure retention of Ultra and higher-tier clients;
– Collaborate with Retention and Country Managers on retention plans;
– Monitor achievement of client portfolio preservation goals and client status;

7. Complaints and Complex Cases
– Analyze complaints, feedback, and complex VIP client cases;
– Participate in resolving critical situations and escalations;
– Implement improvements based on client feedback;

8. Team Training and Development
– Oversee training and development of VIP Support staff;
– Conduct regular 1:1s and team sessions;
– Develop managerial and service competencies within the team;

9. Automation and Tools Development
– Initiate automation and optimization of support processes;
– Implement and develop solutions based on CRM, chat platforms, and AI tools;
– Increase team efficiency through technological improvements.

Our benefits to you:
- Modern corporate equipment based on macOS or Windows and additional equipment are provided.
- Paid vacations, sick leave, personal events days, days off.
- Referral program — enjoy cooperation with your colleagues and get the bonus.
- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences.
- Rewards program for mentoring and coaching colleagues.
- Free internal English courses.
- In-house Travel Service.
- Multiple internal activities.
- Other benefits could be added based on your location.

Want to work with a team of professionals and change your life today? Then MetaliX is the place for you!

A little about us:

• 5 years on the market, our own niche showroom, a comfortable office, and production facility in Lviv;
• Over 5,000 m² produced and more than 4,000 constructions installed;
• MetaliX™ structures are exported to Canada, Germany and the United Kingdom;
• NPS among clients - 95%;
• A team of professionals with ambitions to become a global leader.

MetaliX - a company specializing in manufacturing metal zoning structures made of steel and glass - is looking for  Sales Manager for the German market.
 

In October 2023, MetaliX was featured in Forbes Ukraine's Top 40 Ukrainian companies that successfully entered export markets during the war, ranking among the top five companies from Lviv. Join our team!

We offer:

• Official employment and a stable salary - base rate + KPI-based bonuses and performance rewards;
• Comfortable working conditions at our office (Location: Naukovа 7B) or a remote work option;
• Work schedule - from 09:00 to 18:00 ;
• Opportunities to attend international trade shows;
• Business trips abroad;
• Company-sponsored courses and training;
• Career growth - consistently delivering great results can lead you to become a department head.

The ideal candidate should have:

• German proficiency level B2 (spoken and written);
• Experience in negotiating with decision-makers;
• Experience working with databases;
• Strong research skills: actively seeking potential clients using various online resources, including websites, social media, and LinkedIn;
• Correspondence and communication with partners;
• Ability to create personalized emails, presentations, and product lists;
• Strong organizational skills to meet tasks, goals, and plans on time.

Want to know more? Check us out on social media!

If you're interested - send us your application or call us now!

Timing is the heartbeat of all electronics, ensuring performance, resilience and scalability. For decades, quartz devices, non-silicon technology, have kept systems in sync, but they struggle in harsher, more demanding environments. MEMS-based Precision Timing delivers greater accuracy, smaller size and resilience. Today, MEMS timing powers over 400 applications, including high-growth ones in AI datacenters, automated driving, industrial and humanoid robots, wearables and IoT.

Our semiconductor MEMS programmable solutions offer a rich feature set that enables customers to differentiate their products with higher performance, smaller size, lower power, and better reliability. With more than 4 billion devices shipped, SiTime is changing the timing industry. For more information, visit: www.sitime.com .

Job Summary

The position of Customer Support Representative within the Sales Operations team would be dealing with databases administration, customers management and support. The position requires strong time-management skills, persistence and business ethics for broad cross-department and international customer communication.

Requirements

- Excellent written and verbal communication skills required;
- Excellent customer service skills required;
- Ability to work well with others in a fast-paced collaborative team environment;
- Persistence;
- Responsiveness;
- Excellent work ethics;
- Ability to work well with others in a collaborative team environment;
- Analytical and problem solving skills;
- Desire to work for a fast-paced, growth-oriented company.
- English (upper-intermediate+);
- MS Outlook, Excel, Power Point;
- CRM and/or ERP system(s);
- 1+ year(s) experience in customer support;
- MA/BA degree in economics.

Responsibilities

- Provide timely responses to inquiries regarding product specifications, pricing, lead times, quality docs and basic tech questions;
- Build strong relationships with other CSR’s, Engineering, Quality and other functional departments;
- Work in CRM and ERP systems;
- Investigate, expedite, and resolve issues related to shipments, product quality, returns (RMA), and billing discrepancies;
- Escalate technical concerns to engineering or quality teams when necessary;
- Track and document customer issues for continuous improvement;
- Maintain an understanding of company product lines;
- Work closely with people in all appropriate departments to support customer needs;
- Participate in internal meetings;
- Data mining.

Working conditions

At SiTime, we believe great work deserves great rewards. We offer a comprehensive and highly competitive compensation package designed to attract top talent.

In addition to base salary, this role is eligible for a quarterly bonus tied to the achievement of innovation goals—reflecting our commitment to recognizing meaningful impact. We also offer equity grants, providing a meaningful opportunity to share in the company’s future growth and success.