Jobs at Djinni

We are looking for a Technical Project Manager to manage IT telecom projects end-to-end - from planning and project initiation to delivery, budget control, risk management, and client communication.

We are looking for someone who is not only strong in project processes but also technically oriented - understands how software development works, can communicate effectively with Dev/QA/DevOps teams, and has a solid understanding of the SDLC.

What you will do

• Lead the full lifecycle of IT projects, from planning to successful delivery.
• Define project scope, objectives, timelines, budgets, resources, and risks.
• Manage project budgets, schedules, and resource allocation.
• Deliver projects using industry best practices and methodologies, including PMBOK, PRINCE2, Agile/Scrum.
• Coordinate collaboration between business stakeholders, engineering teams, architects, and third-party vendors.
• Build and maintain strong, long-term relationships with customers and key stakeholders.
• Ensure projects are delivered on time, within scope, budget, and agreed quality standards.
• Monitor project progress, proactively manage risks, dependencies, and change requests.
• Prepare, maintain, and update project documentation.
• Coordinate external suppliers and implementation partners.
• Present project status, progress, and outcomes to customers and executive management.
• Ensure the delivered solutions meet agreed business and technical requirements.

What we are looking for

• 5+ years of experience in IT Project Management 
• Hands-on experience with scope, budget, timeline, and risk management
• Experience in the telecommunications industry.
• Experience working with both internal and external/vendor teams
• Ability to communicate confidently with technical teams and understand their constraints, dependencies, and risks
• Strong client-facing experience
• English - Upper-Intermediate or higher
• Experience participating in tender processes
• Experience with SOWs, contracts, POs / purchase orders, and acceptance documents
• Experience managing infrastructure projects (networks, servers, cloud platforms, or data centers).
• Strong communication, organizational, and decision-making skills

Preferred Technical Knowledge:

• Understanding of IT infrastructure architecture and networking fundamentals.
• Experience coordinating system integrations using APIs or other integration technologies.
• Understanding of information security concepts (VPN, Firewalls, IAM, SSL/TLS).
• Familiarity with software development lifecycle (SDLC) and different deployment environments (Development, Test, Staging, Production).
• Basic understanding of cloud platforms (AWS, Microsoft Azure, or Google Cloud Platform).
• Ability to read technical documentation and architecture diagrams (UML, BPMN, C4, or similar).

• Basic knowledge of SQL, REST APIs, and Azure DevOps (or similar tools).

   

Nice to Have:

• Previous experience as a Business Analyst is an advantage.
• Experience working in fast-paced, high-load, and multi-project environments.
• Experience delivering infrastructure or system integration projects.
• Experience working with enterprise information systems.
• Professional certifications such as PMI/PMP, PRINCE2, Scrum Master, or other project management certifications.

We are looking for a Platform Engineer to join the team — a persone who collaborates, innovates, and treats every problem as a mission to be completed. You will help build and operate the internal platform that other engineering teams depend on: GitOps delivery, Kubernetes-based runtime, infrastructure automation, and developer self-service capabilities. You will use AI and Agentic AI as everyday tools to accelerate everything you do — code generation, automation, troubleshooting, documentation, and platform tooling.

About:

Our client is developing electro-mechanical devices for dairy farms, pulsators and automatic detachers. The solution is leading in the industry with advanced cow monitoring solutions based on activity and rumination sensors.

Responsibilities:

     Platform Engineering (Core):

• Build and operate the internal platform: GitOps delivery, Kubernetes runtime, infrastructure automation, and developer self-service capabilities;
• Apply platform-as-product thinking — product teams are your customers; developer experience is the metric;
• Contribute to the team's evolution toward IDP capabilities on Port, Crossplane, and self-service control planes;
• Maintain and extend Infrastructure as Code (Terraform / OpenTofu) for platform components;

• Ship POCs that turn into platform capabilities.

   

  AI & Agentic AI in Daily Work:

• Use AI coding assistants (Claude, Copilot, or similar) for code, IaC, and platform automation;
• Design and use agentic AI workflows to automate repetitive platform tasks — investigation, remediation, documentation, scaffolding;
• Build AI-augmented tooling into the platform itself where it accelerates product teams;

• Set the bar for the team on responsible, effective use of AI in engineering work.

   

  Cloud, AWS & Networking (Foundational):

• Operate confidently in AWS: EKS, IAM, S3, RDS, Lambda, CloudWatch;
• Networking proficiency is required: VPC design, subnets, CIDR planning, route tables, security groups, NACLs, peering, Transit Gateway, VPC endpoints, DNS (Route53);
• Troubleshoot connectivity, ingress/egress, and cross-account/cross-VPC traffic flows;

• Apply networking knowledge to Kubernetes: Services, Ingress, Network Policies, CNI behavior.

   

  GitOps & Kubernetes (Day-One Operational):

• Operate ArgoCD as a core platform capability: GitOps workflows, application/infrastructure delivery, multi-environment promotion;
• Own ApplicationSets-driven multi-version, branch, and PR deployment patterns — providing the platform capability while product teams consume it;
• Deploy, troubleshoot, and instrument Kubernetes workloads;

• Apply progressive delivery patterns (canary, blue-green) where they fit.

   

  GitHub Org & Artifact Management (Platform-Owned):

• Manage the GitHub organization as a platform service: orgs, teams, repos, templates, code owners, branch and environment protections, secrets, OIDC to AWS;
• Build and maintain reusable GitHub Actions workflows that product teams consume out of the box;
• Operate CI bots for PR validation, auto-labeling, auto-merge on green, and policy enforcement;
• Curate Copilot org policies and custom Copilot instructions so AI assistance is consistent and safe across repos;

• Operate JFrog Artifactory as the artifact backbone: registries, retention, promotion paths, Xray scanning, and signed artifacts flowing through environments.

   

  Collaboration & Leadership:

• Collaborate with CloudOps, DevSecOps, FinOps, and SRE — peer-to-peer, not siloed;
• Mentor team members; deliver POCs, technical presentations, and documentation;
• Bring innovation to the team: new tools, new patterns, new ways of working;
• Champion shared standards across the platform community.

Requirements:

• 7+ years in Platform Engineering, SRE, or closely related roles;
• Platform mindset — you build platforms and self-service capabilities; you do not run a ticket queue;
• AI fluency: hands-on daily use of AI coding assistants and agentic AI workflows to deliver engineering work;
• AWS proficiency: EKS, IAM, S3, RDS, Lambda, CloudWatch, and the operational fundamentals;
• AWS networking: VPC, subnets, CIDR planning, route tables, security groups, NACLs, peering / Transit Gateway, VPC endpoints, Route53 — confident designing and troubleshooting multi-VPC topologies;
• Kubernetes: strong operational proficiency — deploying, troubleshooting, and instrumenting workloads (not cluster architecture);
• ArgoCD & GitOps: multi-environment Kubernetes deployments, ApplicationSets, progressive delivery;
• Terraform / OpenTofu: proficiency with declarative infrastructure management;
• CI/CD: tool-agnostic pipeline design (Azure DevOps, GitHub Actions, or both);
• GitHub as a platform: org/team/repo administration, reusable Actions workflows, branch and environment protections, OIDC to AWS, CI bots for PR validation and auto-merge, and Copilot org policies / custom Copilot instructions;
• Artifact management: hands-on with JFrog Artifactory (or directly comparable, e.g., Nexus, GitHub Packages at scale) — registries, retention, promotion, vulnerability scanning;
• Scripting: Python, Go, Bash, or similar for automation and tooling;
• Team player and assertive collaborator: works effectively across Platform, CloudOps, DevSecOps, FinOps, and SRE functions; takes initiative and finishes missions;
• IDP tools (Stack Port, Backstage) — central to where the team is heading;
• Crossplane for Kubernetes-based infrastructure management;
• Argo ecosystem depth (Rollouts, Workflows, Events);
• SRE practices: SLOs, SLIs, error budgets, incident response, post-incident reviews;
• DORA metrics: defining, tracking, and driving measurable delivery improvement;
• Building or operating internal AI-powered developer tools;

• At least Upper-Intermediate English level.

   

Would be a plus:

• Observability: Datadog, OpenTelemetry, Prometheus & Grafana — instrumentation, dashboards, alerting (a Plus, not a requirement);
• Service mesh (Istio, Linkerd);
• FinOps practices and cloud cost optimization tooling;
• Policy as Code (OPA, Kyverno);
• Certifications: CKA/CKAD, AWS Solutions Architect/DevOps Engineer/Advanced Networking, HashiCorp Terraform.

We offer:

Growth: Udemy corporate access, corporate English program, and educational meetups from partners.

Health: Medical insurance, psychological support, and fitness discounts.

Comfort: 100% paid vacation days and sick leaves and power-independent offices (Generators/Starlink).

Beyond Work: Free legal advice, referral bonuses, and loyalty program.

Cloudfresh ⛅️ is a Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Solutions Partner, GitLab Select Partner, Hubspot Platinum Partner, Okta Activate Partner, and Microsoft Partner.

Since 2017, we’ve been specializing in the implementation, migration, integration, audit, administration, support, and training for top-tier cloud solutions. Our products focus on cutting-edge cloud computing, advanced location and mapping, seamless collaboration from anywhere, unparalleled customer service, and innovative DevSecOps.

We are looking for a Google Workspace Solutions Engineer to take full technical ownership of domain configurations, tenant architectures, user onboarding workflows, and complex migrations for our enterprise clients.

This is a client-facing, hands-on engineering role where precision is everything. You will lead end-to-end migration projects, enforce zero-trust security policies, and build seamless third-party SaaS integrations—ensuring smooth transitions with zero unexpected business downtime. While we look for solid technical fundamentals, you don't need to tick every single box on day one. If you bring strong engineering habits and a sharp troubleshooting mindset, we are fully prepared to train and upskill you on the specialized tools and workflows you need to succeed. 

Responsibilities

• Migration & Implementation Ownership: Lead end-to-end Google Workspace deployments, domain cutovers, tenant architectures, and data migrations for SMB and enterprise clients across EMEA.
• Ongoing Client Support & Advisory: Act as a reliable technical point of contact post-implementation—assisting clients with system maintenance, troubleshooting operational requests, and helping them maximize their Workspace environment.
• Security & Compliance Hardening: Implement identity governance, security policies, data protection (DLP), and authentication frameworks (SSO, SAML) integrated with IdPs like Okta and Azure AD/Entra ID.
• Technical Architecture & DNS Control: Configure, manage, and troubleshoot complex mail routing, tenant structures, and DNS records (MX, SPF, DKIM, DMARC) across providers like Cloudflare and Route53.
• Process Automation: Leverage CLI tools (GAM) and Google Workspace APIs to automate bulk provisioning, migration workflows, and administrative tasks.
• Change Management & Client Advisory: Act as the trusted technical lead during deployments—guiding non-technical stakeholders through platform changes, workflow shifts, and post-go-live support with clarity and empathy.
• Troubleshooting & Diagnostics: Serve as the final escalation point for diagnostic challenges, including DNS propagation delays, sync errors, and API quota management.

Requirements

• Experience & Seniority: 1+ years of overall experience working with SaaS or Cloud platforms, including hands-on experience administering or configuring Google Workspace
• Tooling & Technical Stack: Deep, practical experience using Google Workspace Migration Tools (GWMMO, GWMME, GCPME), GAM, Google APIs, and advanced DNS management platforms.
• Identity & Authentication: Hands-on experience configuring SSO, SAML, and Directory Integrations using major Identity Providers (Okta, Azure AD/Entra ID).
• Protocol & Security Mastery: Sharp, fundamental understanding of email architecture, routing, and verification protocols (SPF, DKIM, DMARC, MX record prioritization).
• Project Ownership & Detail Focus: Proven track record of taking full technical accountability for migration outcomes with zero tolerance for unverified data or skipped DNS validation.
• Communication & Stakeholder Management: Excellent client-facing skills with the ability to explain complex technical migrations clearly to non-technical business leaders.

• Languages: B2/C1 (Upper-Intermediate to Advanced) English for leading technical discovery meetings, client presentations, and documentation.

   

Would be a plus

• Professional Google Workspace Administrator Certification.
• Experience with additional cloud identity providers or third-party email security gateways (e.g., Proofpoint, Mimecast).
• Scripting capability (Python, Apps Script, or Bash) to extend Google Workspace APIs and automated workflows.

Work Conditions

• Flexible Work Format: Work remotely, allowing you to balance your professional and personal life efficiently.
• Training with Leading Cloud Products: Access in-depth training on cutting-edge cloud and SaaS solutions, enhancing your expertise and equipping you with the tools to succeed in an ever-evolving industry.
• International Collaboration: Work alongside A-players and seasoned professionals in the cloud industry.
• Global Exposure: Expand your expertise by engaging with international markets across the EMEA region.
• Vibrant Team Environment: Be part of an innovative, dynamic team that fosters both personal and professional growth, creating opportunities for you to advance in your career.

When applying to this position, you consent to the processing of your personal data by CLOUDFRESH for the purposes necessary to conduct the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR).

Additionally, you agree that CLOUDFRESH may process your personal data for future recruitment processes. You can withdraw this consent at any time.

Cloudfresh ⛅️ is a Global Google Cloud Premier Partner, Google Chrome Enterprise Partner, Zendesk Advanced Partner, Asana Platinum Solutions Partner, GitLab Select Partner, HubSpot Diamond Partner, Miro Solution Partner, Okta Activate Partner, Cloudflare Powered+ Partner, JumpCloud Platinum Partner, and Microsoft Partner.

We’re on the mission to #GenerateTheReal✨ for people and organizations. Real growth happens when technology truly supports people — not the other way around. That’s why we focus on empowering teams with leading cloud ecosystems and certified experts, helping companies move faster across AI, Data, Cybersecurity, and beyond.

As a FinOps Data Engineer at Cloudfresh, you will play a key role in owning and industrializing Cloudfresh’s financial data infrastructure, building a BigQuery-based platform that unifies billing, project, bank, and operational data into a single source of truth across our global entities.

Requirements:

• Deep practical knowledge of the GCP native data stack (BigQuery, Cloud Storage, Cloud Functions, BigQuery ML).
• Strong experience with data integration and orchestration tools (Dataflow, Dataproc, Pub/Sub, Cloud Composer, or Dataform) for building optimized ETL/ELT pipelines.
• Proficiency with analytics and visualization tools, specifically Looker or Looker Studio.
• Solid understanding of FinOps processes, unit economics, cloud pricing models, and financial metrics (e.g., MRR/ARR, marginality).
• Experience integrating data from APIs, relational databases, and financial/billing systems.
• Strong data engineering background with data warehousing and data modeling capabilities.
• High autonomy, extreme ownership, and a proactive, self-driven mindset.
• Fast and accurate execution paired with strong analytical and problem-solving skills.
• Excellent communication skills with the ability to explain complex technical concepts simply to non-technical stakeholders.

Responsibilities:

• Build and maintain automated BigQuery ETL/ELT data pipelines ingesting data from billing systems, Asana, HubSpot CRM, bank feeds and vendor data across global entities.
• Automate multi-entity invoice consolidation and marginality reporting (by entity, customer, vendor) to replace manual spreadsheet models.
• Design and implement SaaS metrics data models (MRR/ARR and others) and OPEX/Professional Services cost allocation pipelines.
• Develop automated monthly management reporting, double-entry architecture reconciliations (cash vs. accrual basis), and consolidated financial statement data pipelines.
• Create interactive Looker Studio dashboards and self-service reporting environments for key stakeholders.
• Implement built-in data quality controls, automated checks, and AI data processing/validation for financial integrity and unit economics alerts.
• Document data lineage, audit data sources, and maintain robust forward-looking capabilities such as anomaly detection and budget-vs-actual tracking.

Nice to have

• FinOps Foundation Certified Practitioner (FOCP) or equivalent certification.
• Experience working in consulting or client-facing environments.
• Experience with infrastructure-as-code tools (Terraform, Deployment Manager, or similar).
• Familiarity with Kubernetes cost optimization and containerized workloads.
• Experience integrating cost optimization into CI/CD or DevOps workflows.

Work conditions

• Competitive Salary & Transparent Motivation: Receive a competitive base salary with performance-based bonuses, providing clear financial rewards for your success.
• Flexible Work Format: Work remotely with flexible hours, allowing you to balance your professional and personal life efficiently.
• Training with Leading Cloud Products: Access in-depth training on cutting-edge cloud solutions, enhancing your expertise and equipping you with the tools to succeed in an ever-evolving industry.
• International Collaboration: Work alongside A-players and seasoned professionals in the cloud industry. Expand your expertise by engaging with international markets across the EMEA and CEE regions.
• Vibrant Team Environment: Be part of an innovative, dynamic team that fosters both personal and professional growth, creating opportunities for you to advance in your career.

When applying to this position, you consent to the processing of your personal data by CLOUDFRESH for the purposes necessary to conduct the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR).

Additionally, you agree that CLOUDFRESH may process your personal data for future recruitment processes. You can withdraw this consent at any time.

🎰 Senior Java Engineer: Build the Wallet Behind Millions of Players

Adaptiq × a major online gaming operator

The challenge:

Picture a platform where millions of players hit "play" at the same moment, every action moves real money, and the answer must come back in under a second. Now picture building it from scratch.

That's the PAM (Player Account Management) platform: real-time financial transactions, strict regulation, zero tolerance for lost cents, and traffic spikes that would make most systems sweat. No legacy code to inherit. Just a blank page and hard problems.

Your role:

You'll design and build the core backend of the platform and own your features end-to-end: from RFC to production monitoring. You'll work side by side with Principal Engineers, with real autonomy and real influence on the architecture.

What you'll do:

• Build services in Java 17+ / Spring Boot for wallets, ledger, payments, bonuses, and account state
• Create REST APIs and Kafka-based event flows for frontends, ops tools, and partners
• Make correctness non-negotiable: idempotency, clear transaction boundaries, failure handling, solid testing
• Bake in compliance: KYC/AML, responsible gaming, audit trails
• Keep production healthy with metrics, tracing, alerts, and on-call
• Shape the platform through RFCs and code reviews, and mentor teammates
• Work with AI-assisted tools daily

• Help migrate live from the existing third-party platform (parity testing, data validation, cutover)

   

What you bring:

• 5+ years in backend engineering, with strong Java 17+ and Spring Boot
• Experience with high-integrity transactional systems: payments, wallets, billing, banking, e-commerce, or gaming
• Deep PostgreSQL (or similar) knowledge: schema design, ACID, locking, tuning
• Event-driven architecture experience (Kafka, RabbitMQ), including idempotency and retries
• Automated testing as a habit: unit, integration, contract
• Hands-on production experience with containers, CI/CD, observability, and incident troubleshooting
• Solid grasp of multi-threading and fault-tolerant design

• Good English and comfort working across time zones

   

Bonus points:

✦ iGaming, betting, or fintech background
✦ Kubernetes and AWS (VPC, IAM, EKS, auto-scaling)
✦ Compliance-driven development experience
✦ Agentic development workflows
 

If you want your code to handle real money, real scale, and real responsibility, let's talk.

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a strategic, data-driven, and operationally strong Head of Sales to lead and scale our outbound sales division across Tier-1 markets.

This is a high-impact leadership role focused on building scalable outbound sales systems, increasing player monetization, and driving VIP conversion across multiple GEOs.

The role was created as part of separating VIP and Sales into two dedicated verticals, giving the future Head of Sales full ownership over outbound revenue generation, CRM-driven sales operations, and sales infrastructure development.
 

HOW YOU WILL MAKE AN IMPACT

• Take full ownership of outbound sales performance, player conversion into VIP segments, and initial revenue generation across multiple GEOs
• Build, scale, and optimize the Sales department structure starting from an existing team of 10 agents
• Set, monitor, and improve KPIs related to revenue, deposits, conversion rates, player activity, retention, and sales efficiency
• Manage multi-channel outbound communication systems including phone sales, auto-dialers, SMS, email, messengers, and CRM-triggered communication flows
• Research, select, configure, and optimize CRM systems tailored to operational and cross-functional business needs
• Implement CRM automation, routing logic, trigger-based communication scenarios, and personalized sales workflows
• Develop scalable segmentation systems based on player lifecycle, deposit behavior, value, engagement, and risk profiles
• Create personalized offer strategies focused on maximizing NGR, LTV, retention, and player profitability
• Establish communication QA frameworks, analytics infrastructure, reporting systems, and operational standards
• Develop sales playbooks, scripts, objection-handling frameworks, and communication standards for different customer segments and GEOs
• Lead hiring, onboarding, coaching, training, performance management, and leadership development for sales managers and team leads
• Collaborate closely with Operations, CRM, Product, VIP, Analytics, and Compliance teams
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 3+ years of leadership experience as Head of Sales, Call Center Director, Sales Operations Lead, or similar management roles
• Experience in the iGaming industry
• Proven experience building or restructuring outbound sales departments and operational frameworks
• Hands-on experience selecting, implementing, and configuring CRM systems from scratch, including process architecture, segmentation, automation, and routing logic
• Strong understanding of outbound sales infrastructure, predictive/power dialers, CRM-driven workflows, and messaging systems
• Proven success working with Tier-1 GEOs (Western Europe, Canada, Australia/New Zealand) and understanding local customer psychology and premium-client communication standards
• Strong analytical and data-driven mindset with advanced understanding of LTV, CAC, ARPU, Churn, Conversion Rate, and retention metrics
• Experience managing high-volume outbound teams and scaling operational performance
• Ability to combine strategic thinking with hands-on operational leadership
• Strong people-management and leadership skills with experience developing managers and team leads
• English level B2+ is mandatory
• Additional Tier-1 languages will be considered a strong advantage
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

The role focuses on leading the team’s day-to-day performance and ensuring stable operational results. The key responsibilities include monitoring team KPIs and workload, supporting underperforming agents through coaching and performance plans, maintaining team discipline, and preparing monthly bonus calculations and regular partner reports.

The role also involves active participation in operational investigations, collaborating with partners, process development and documentation, communication of procedural changes, and collaboration with Support, VIP, QC, and L&D teams. When required, the Team Lead may support onboarding activities and conduct additional knowledge checks or blitz surveys for underperforming agents. As well as preparing weekly/monthly reports

HOW YOU WILL MAKE AN IMPACT

• Ensure the team consistently meets operational KPIs, performance targets, and quality standards.
• Actively participate in internal investigations and contribute to the development and implementation of complex operational processes and workflows.
• Communicate process, policy, and procedural changes to the team and ensure their proper implementation.
• Manage underperforming agents (below 70%) through regular coaching, constructive feedback, performance improvement plans, and progress monitoring.
• Maintain and complete the monthly internal bonus matrix based on team performance indicators.
• Prepare, maintain, and submit weekly and monthly performance reports for partners, including key operational insights and team performance analysis.
• Contribute to the development, maintenance, and improvement of the internal knowledge base, regulatory documentation, and process guidelines, both independently and in collaboration with Support and VIP departments.
• Monitor workload distribution across the team, ensuring balanced allocation of tasks and maintaining discipline, accountability, and adherence to operational standards.
• Conduct onboarding sessions for new agents when the L&D Manager is unavailable.
• Conduct performance blitzes and knowledge checks for underperforming agents, identifying knowledge gaps and areas for improvement.
• Collaborate with the QC team on the development of test questions and assessment materials.
• Support the implementation of new tools, AI-driven solutions, and automation initiatives together with the Head, with the goal of improving service quality, response times, and overall team efficiency.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Аnalytical and case-management skills: ability to work extensively with operational reports and data, dive into details, identify inconsistencies and trends, investigate complex cases, and escalate issues with all necessary context and findings.
• Proven experience in Customer Support, preferably in a Team Lead, Senior Agent, or mentoring role.
• Strong understanding of operational KPIs, performance management, and workload monitoring.
• High attention to detail and ability to identify potential operational risks or issues before they become critical.
• Ability to analyze team performance, identify underperformance, and build clear improvement plans.
• Strong ownership and accountability for team results, escalations, and operational processes.
• Good communication and leadership skills, including providing constructive feedback and handling difficult situations.
• Strong organizational and prioritization skills with the ability to manage multiple operational tasks simultaneously.
• Ability to create, improve, and maintain internal processes, procedures, reports, and documentation.
• Proactive approach to process improvement, automation, AI tools, and operational efficiency.
• Ability to collaborate effectively with cross-functional teams, including QC, L&D, VIP, Operations, Product, and Management.
• Upper-Intermediate English or higher.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

Do you work with bare-metal C/C++ and embedded algorithms where every millisecond and byte of memory matters? A team developing interceptor drones has opened an office in central Vilnius and is looking for an Embedded Radar Engineer to work with radar algorithms, SoC, FPGA/DSP, and RTOS.

We build miniature radar seekers. You have to extract small, low-RCS drone tracks from heavy background clutter, EW interference, and motor noise. You have to run this math on severely constrained silicon. You are bound by strict compute, memory, and thermal limits. The processing loop must close in milliseconds. There is no cloud, no heavy GPU, and no room for inefficient code.

Main Responsibilities

You own the math and the metal. You design the radar algorithms (FMCW, CFAR, beamforming, MIMO virtual arrays) and the advanced tracking math (Kalman filters, multi-target tracking, clutter rejection). You implement this across the SoC architecture – managing the heavy lifting on FPGA and DSP accelerators and writing the bare-metal C or RTOS code for the microcontrollers. You manage the memory architecture, the DMA transfers straight from the ADCs, and the low-level peripheral drivers. You also own the data handoff, packaging clean point-clouds and track histories for our Edge ML classification models.

PROOF OF EXECUTION
Degrees do not matter here. We want to see the algorithms you have built AND physically deployed on embedded hardware. If you only simulate perfect radar returns in MATLAB and have never managed a memory buffer or a DMA transfer, do not apply. Show us how you squeezed complex tracking math into a constrained chip (FPGA, RFSoC, or MCU) without blowing up the latency. We expect you to take raw field data on a Tuesday, rewrite the algorithm, and flash a new firmware image to the seeker on a Thursday.

Mandatory Requirements

You must work in our Vilnius lab every day. We go from the bench to field testing in days, not months. The financial package includes a top-of-market base salary, founding equity, a relocation bonus, company housing, and a daily allowance. We cover all logistics and remove all friction so you can focus 100% on building hardware.

We offer

This role requires your daily physical presence in our Vilnius lab. We move from the test bench to live field validation in days, not months. We provide a top-of-market base salary, founding equity, a relocation bonus, company housing, and a daily allowance. We remove all financial and logistical friction so you can focus entirely on shipping hardware.

The Mission
Are you a cloud architect who finds beauty in a perfectly orchestrated pipeline? Do you believe that “manual” is a four-letter word? We are looking for a Senior SRE specialized in BI Ecosystems to join our mission-critical Infrastructure team.
In this role, you won’t just “maintain” systems; you will be the master weaver connecting our advanced Data Analytics tools with a rock-solid, automated GCP/AWS backbone. You will bridge the gap between traditional Business Intelligence and modern Cloud Engineering, ensuring our data flows are fast, our visualizations are seamless, and our infrastructure is invisible.

What You Will Do
1. Master the Orchestration (GCP & GKE)
You will take full ownership of our Google Kubernetes Engine (GKE) clusters. This isn’t just
about pods and services; you’ll manage advanced networking (VPC Service Controls, Shared VPC) and high-availability node configurations to ensure our data platforms never skip a beat.
2. Advance Data Architectures (Lakehouse)
You will design and support a unified Data Lakehouse architecture by integrating BigQuery and Cloud Storage. Your mission is to break down silos, ensuring that our raw data and analytical models coexist in a single, high-performance ecosystem. You will implement robust governance and security policies that ensure data quality and accessibility, providing a “single source of truth” that is both scalable and cost-effective
3. Evangelize Infrastructure as Code (IaC)
Our goal is 100% immutability. You will use Terraform to automate the entire lifecycle of our
GCP resources—from Compute Engine and Cloud Run to Cloud SQL—ensuring consistency
across Dev, Staging, and Production.
4. Empower DataViz Excellence
You will be the enabler for our Data Analysts. You’ll deploy, optimize, and scale Qlik Sense,
Tableau, or Similars environments on GCP, handling everything from SSO/IAM authentication to high-performance connectivity with our backend data sources.
5. Hybrid Cloud & Legacy Modernization
Complexity is our playground. You will manage critical AWS resources (EC2, S3) and ensure
seamless interoperability with GCP. Simultaneously, you will lead the charge in migrating legacy monolithic systems into modern, microservices-based architectures.
6. Data Engineering Collaboration
Working side-by-side with Data Engineers, you’ll help build and maintain robust pipelines using Cloud Dataflow, Cloud Composer (Airflow), and BigQuery. You ensure that the “plumbing” of our data world is leak-proof and high-performing.
7. Reliability, Security & FinOps
● CI/CD: Design sophisticated pipelines (GitLab CI/GitHub Actions) integrating DevSecOps best practices.
● Observability: Implement deep monitoring using Google Cloud Operations Suite and Grafana.
● FinOps: Be the guardian of our budget, identifying and eliminating cloud waste through
smart optimization.

Who You Are (Requirements)
● Cloud Expert: Proven experience managing complex environments in Google Cloud Platform (GCP) and AWS.
● Data Architect: Deep understanding of Data Lakehouse models and governance.
● Kubernetes Pro: Deep knowledge of GKE, including advanced networking and security policies.
● Terraform Ninja: Ability to write modular, scalable, and secure IaC.
● BI Infrastructure Savvy: Experience deploying and tuning enterprise visualization tools (Tableau, Qlik, or Power BI).
● Automation Mindset: Strong scripting skills (Python, Bash, or Go) and mastery of CI/CD engines.
● Data-Driven: Familiarity with Big Data tools like Airflow, BigQuery, and Dataflow.
● Security-First: Solid understanding of encryption, IAM roles, and network security standards.

Why Join Us?
● Impact: You are not a cog in the machine; you are building the machine.
● Tech Stack: Work with the latest tools in the Cloud and Data world (Lakehouse, GKE).
● Culture: We value technical excellence, proactive problem-solving, and a “fail fast, learn
faster” mentality.
● Growth: We invest in your certifications and continuous learning. Ready to redefine how BI meets SRE? If you are a builder who loves solving the puzzle of high-scale data infrastructure, we want to meet you.

Apply now and let’s build the future of data infrastructure together!

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies. 

We are looking for a CRM Manager to join our team!

Requirements

- 2+ years of experience in CRM or email marketing;
- Hands-on experience with Customer.io and other ESP/CDP tools (Mailchimp, SendGrid, Klaviyo, or similar);
- Experience working with multiple communication channels: email, SMS, push notifications, in-app messages, and pop-ups;
- Understanding of trigger-based and automated communications;
- Basic knowledge of HTML/CSS and experience working with HTML email templates;
- Practical understanding of email deliverability, including domain/IP warm-up strategies, sender reputation monitoring, and spam risk prevention.
- Understanding of key CRM metrics (open rate, click rate, conversion, retention, churn, etc.);
- Understanding of deliverability nuances and anti-spam policies;
- Ability to work independently and take responsibility for results.

Responsibilities

- Manage CRM communications across email, SMS, push notifications, in-app messages, and pop-ups;
- Plan, launch, and control CRM campaigns based on the communication plan;
- Analyze CRM and promo campaign performance using key metrics;
- Make conclusions and suggest improvements based on data;
- Run A/B tests and analyze test results;
- Build, maintain, and optimize automated and trigger-based communication flows;
- Segment users based on behavior, activity, and lifecycle stage;
- Manage email templates, including basic HTML/CSS edits and ensuring the logical consistency of dynamic content;
- Monitor email deliverability, domain reputation, and spam indicators, and implement actions to maintain healthy sending performance.
- Prepare and present CRM performance reports for stakeholders, including management and cross-functional teams.
- Continuously optimize communication processes, tools, and approaches;
- Work with product and analytics teams to improve user experience and key metrics.

What are the conditions and bonuses?

☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑🏻‍💻Laptop & all necessary equipment for work according to the ecosystem standards;

🏖Paid vacations, personal events days, days off;

🫖Paid sick leave;

👨🏻‍⚕️Medical insurance;

💵Referral program enjoy cooperation with your colleagues and get the bonus;

📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

🧘Sport benefit;

🦄Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;

🎳Company events, team buildings.

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications and regulatory technologies. 

We are looking for a Business Trainer to join our team.

Requirements:
- Languages: Ukrainian (fluent), English (B2+)
- Education: Higher (pedagogy/HR management), additional courses in business training methodology
- Work experience: 3+ years in personnel training and development as a business trainer/methodologist, experience independently developing soft skills training programs (from scratch to launch)
 

Will be plus:

- Knowledge of Azerbaijani/Turkish/Spanish
- Experience working with various target audiences

Responsibilities:
- Develop and implement soft skills training programs for business unit specialists

- Collaborate with department heads to identify and analyze training needs

- Evaluate the effectiveness of implemented training programs

- Design and implement modern, AI-powered solutions for specialist training

Our benefits to you:
🔸An exciting and challenging job in a fast-growing holding, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more
Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
🔸Modern corporate equipment based on macOS or Windows and additional equipment are provided
🔸Paid vacations, sick leave, personal events days, days off
🔸Referral program — enjoy cooperation with your colleagues and get the bonus
🔸Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
Rewards program for mentoring and coaching colleagues
🔸In-house Travel Service
🔸Multiple internal activities: online platform for employees with quests, gamification, presents and news, PIN-UP clubs for movie / book / pets lovers and more
🔸Other benefits could be added based on your location
 

We're looking for a Senior Site Reliability Engineer to join our dream team and play a crucial role in building the Infrastructure and DevOps department that powers our innovative, industry-leading products.
 

How will you make a difference?

● Solid experience (3+ years) participating in and contributing to DevOps transformations and infrastructure evolution

● Strong proficiency with Google Cloud Platform (GCP) services, including services like Cloud Run, BigQuery, Cloud Storage or Networking

● Solid experience with Infrastructure as Code tools (e.g., Terraform) for provisioning and managing GCP resources

● Experience with containerization technologies (e.g., Docker)

● Experience with monitoring and logging tools specific to GCP (e.g., Cloud Monitoring, Cloud Logging, Prometheus, Grafana)

● Experience with some programming languages (preferably Typescript, JS, Go or Python)

● Knowledge of version control systems (e.g., Git)

● A strong preference for working in agile and dynamic environments

● Ability to contribute to teamwork and effective collaboration across teams
 

What will you do?

● Implement and refine monitoring, logging, and alerting strategies using GCP's native tools and other relevant solutions

● Maintain and improve Continuous Integration and Continuous Deployment (CI/CD) pipelines

● Collaborate with mobile, web and backend development teams to implement best practices for deployment, performance optimization, and observability of mobile backends on GCP.

● Ensure that security best practices are followed in the configuration of GCP infrastructure and deployment pipelines for mobile backends.

● Maintain detailed technical documentation on deployment architecture, processes, and troubleshooting guides specific to our mobile backend infrastructure on GCP.

● Assist in identifying and implementing improvements to our GCP infrastructure and DevOps processes to enhance efficiency and reliability.

We are looking for an experienced VAS Project Manager in Telco who will own our value-added services end to end: from the first service concept, through operator integration and testing, to launch and the daily work of keeping services healthy and growing. 
 

If you know how mobile operators actually work (billing cycles, subscription and charging flows, the difference between a VAS that launches and one that earns), this role is for you 🫵 

About Us

We are Salasto, an Iraqi game-changer in Telco, Software, Game Development, and AI, based in Dubai, UAE. 
 

Our mission is to elevate Iraq’s tech industries to a global leadership level, with rapid expansion into international markets. 
 

The team offers a chance to grow alongside professionals in Telco, FinTech, Product & Game Development – a diverse and innovative environment with top-level professionals from Europe and Iraq.

What you will do

• Run VAS projects end to end: service concept → operator integration and testing → launch → post-launch support and iteration.
• Keep everyone aligned: daily communication with operators, external partners, and internal teams; clear ownership, clear deadlines, work that actually ships.
• Own service health: monitor stability and daily performance of live services, and act before small issues become outages.
• Resolve issues at the root: diagnose where a problem genuinely originates, then fix it or route it to the right person fast.
• Coordinate delivery: delegate to internal teams and contractors, and hold the line on quality and timelines.
• Manage service content: keep VAS-facing texts and visuals current, accurate, and on-brand.
• Represent our services publicly: run our social media presence so it reflects the quality of what we build.

Must Have

1. 4+ years in Telco, with hands-on VAS experience
2. Strong grasp of core operator functionality: billing cycles, charging and subscription flows, VAS lifecycle management
3. Proven track record leading VAS projects from concept through launch
4. Ownership mindset – you spot what needs doing and do it without being asked or reminded 
5. English C1 or above (all communication inside the company and with external parties is in English; speaking Arabic or Kurdish is not a requirement)

What we offer 

1. Remote full-time position (UTC+04:00, 8-hour work day)
2. Market-leading pay and company benefits (USD-denominated salary, paid sick leave, vacation, flexible hours)  
3. Yearly performance & compensation reviews 
4. Career growth (direct trajectory into Head of VAS )

Interviewing Process

1. Intro interview ⏱️ 30 min - learn more about Salasto’s mission and roadmap, while we get to know your background and mutual fit 
2. Test task ✍️ - showcase your experience, planning skills and strategic thinking with a hands-on solution 
3. In-depth interview ⏱️ 1 h - a deep-dive discussion based on the test task where we explore your approach and experience in detail