CRM Manager

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies. 

We are looking for a CRM Manager to join our team!

Requirements

- 2+ years of experience in CRM or email marketing;
- Hands-on experience with Customer.io and other ESP/CDP tools (Mailchimp, SendGrid, Klaviyo, or similar);
- Experience working with multiple communication channels: email, SMS, push notifications, in-app messages, and pop-ups;
- Understanding of trigger-based and automated communications;
- Basic knowledge of HTML/CSS and experience working with HTML email templates;
- Practical understanding of email deliverability, including domain/IP warm-up strategies, sender reputation monitoring, and spam risk prevention.
- Understanding of key CRM metrics (open rate, click rate, conversion, retention, churn, etc.);
- Understanding of deliverability nuances and anti-spam policies;
- Ability to work independently and take responsibility for results.

Responsibilities

- Manage CRM communications across email, SMS, push notifications, in-app messages, and pop-ups;
- Plan, launch, and control CRM campaigns based on the communication plan;
- Analyze CRM and promo campaign performance using key metrics;
- Make conclusions and suggest improvements based on data;
- Run A/B tests and analyze test results;
- Build, maintain, and optimize automated and trigger-based communication flows;
- Segment users based on behavior, activity, and lifecycle stage;
- Manage email templates, including basic HTML/CSS edits and ensuring the logical consistency of dynamic content;
- Monitor email deliverability, domain reputation, and spam indicators, and implement actions to maintain healthy sending performance.
- Prepare and present CRM performance reports for stakeholders, including management and cross-functional teams.
- Continuously optimize communication processes, tools, and approaches;
- Work with product and analytics teams to improve user experience and key metrics.

What are the conditions and bonuses?

☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑🏻‍💻Laptop & all necessary equipment for work according to the ecosystem standards;

🏖Paid vacations, personal events days, days off;

🫖Paid sick leave;

👨🏻‍⚕️Medical insurance;

💵Referral program enjoy cooperation with your colleagues and get the bonus;

📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

🧘Sport benefit;

🦄Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;

🎳Company events, team buildings.