Jobs at Djinni

Project Overview

The project involves the modernization of the HR-Suite platform, migrating existing functionality from a legacy Microsoft Access and VB6 environment to a modern technology stack based on C# and HTML5. The team will be responsible for designing, developing, and delivering scalable solutions that support future business growth and operational efficiency.

Required Skills

• C#
• .NET Core
• API & Service-Oriented Architecture
• HTML5
• AI integration and development
• German language

Preferred Skills

• Payroll and HRM domain knowledge (advantageous but not mandatory)
  Openinig for relocation to Spain or Portugal
  With German language

Senior Business Analyst

About

Good software should make complicated things feel simple. 

That's what we do at ClassOwl: we take the everyday chaos of running a school and turn it into one clean platform that teachers, students, parents and admins actually love. Now we need a Business Analyst who sees a tangled process and wants to bring order to it.

We encourage you to apply if you are an agile, smart, proactive, and intellectually curious person who loves building complex systems while keeping them inherently simple.

You will work with our Business stakeholders and customers, collecting and refining requirements while still being able to make decisions independently. You will collaborate fluently in German and in English, and derive correct insights into user behavior.

Requirements

• At least 4 years in a Business Analyst role
• Extensive theoretical and working knowledge of BA methodologies and tools
• Be able to write very well-structured and detailed user stories in the rule-oriented format
• Possess strong interpersonal skills and comprehensive experience working in a team with a complex stakeholder structure
• Experience creating well-organized documentation and diagramming complex flows
• Familiarity with Relational Databases to be able to understand complex data structures and identify necessary changes
• Bachelor’s degree; Master’s degree preferred
• Experience supporting a diverse set of customers or stakeholders simultaneously
• Ability to use AI tools to work faster, without compromising the quality of requirements
• Fluent German; English

Would Be a Plus

• Experience as a Business Analyst in the Education domain is an advantage
• Familiarity with Mobile platforms

What Will You Do

• Proactively work with stakeholders to identify business, solution (functional, non-functional), transition requirements, and business rules
• Analyze the current state (As-Is) as well as impact analysis (To-Be) and identify gaps
• Based on the analysis, be able to come up and suggest different approaches to business decisions
• Thoroughly polish user stories to cover every little detail to minimize product defects
• Prepare or modify existing BPMN diagrams to supplement user stories, specifications, and change requests
• Prepare user stories / change requests, work with the Engineering team and Designer during the delivery process to clarify the goal, requirements, corner-case scenarios, relevant test cases, etc.
• Bring structure and clarity to an existing backlog; and document implemented features

We are looking for a motivated Junior QA Engineer to join our team!

About the project:
Our project is a compliance recording and assurance solution. It enables organizations to record all regulated employee communications—traditional, unified, and mobile — while ensuring compliance with global regulations. Thus, it is used in various industries, especially in financial services: banks, investment firms, and trading desks, as a powerful solution for reputation risk management.

Recruitment stages:
— Test task;
— HR interview;
— Tech interview;
— Interview with a scrum master;
— Final interview.

Requirements:

— 6+ months of commercial experience in manual QA;
— Understanding of Scrum and CI/CD;
— Good knowledge of issue tracking systems (Jira);
— Good knowledge of client-server architecture and REST API;
— Understanding of microservice architecture;
— Knowledge of MS SQL;
— Basic experience with CLI;
— Upper-Intermediate English level (both written and spoken).
 

Responsibilities:

— Analyzing project requirements, creating, updating, and maintaining test documentation;
— Active communication within the team and across the project to ensure effective collaboration and clarity on testing tasks;
— Setting up and deploying testing environments;
— Executing test cases for desktop applications on Windows and Linux platforms;
— Documenting and reporting testing results;
— Notifying stakeholders of the outcomes of testing activities.

Would be a plus:

— Planning skills;
— Detail orientation.
 

Work conditions:

— Monday-Friday, 9-18/10-19 working schedule;
— Work from office/remote/mix;
— Paid holidays and sick leave;
— Gifts for birthdays and professional holidays;
— Communication with experienced professionals willing to share their knowledge;
— Participation in internal and external events, corporate program HYS Rise, the opportunity to build or advance your brand;
— We know how to work hard, but we also know how to enjoy life; that’s why we have a lot of fun corporate parties and team building.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries. 

About the Role

We’re looking for a Researcher / Analyst who combines hands-on sourcing with strong market analytics.

This role is mostly about understanding the talent market and turning data into insights, with part of the work focused on supporting sourcing activities.

What you are involved in:

Analytics:

• Conduct talent market research (locations, availability, salary benchmarks, competitor companies)
• Build salary insights and support pre-sales with data
• Create talent maps and market overviews for new roles/clients
• Turn data into clear insights and recommendations for Recruitment & Sales

Research / Sourcing:

• Build candidate pipelines for selected roles
• Support sourcing strategy for complex/niche positions
• Work with LinkedIn Recruiter/Linked in license, Boolean search, and other tools

What background do you have:

• 1.5+ years in research / sourcing / talent analytics
• Experience with market analysis or salary benchmarks
• Good understanding of tech roles and stacks
• Hands-on experience with LinkedIn Recruiter/Business/Lite + Boolean search
• Ability to structure data and explain insights clearly
• Proactive and business-oriented mindset 

• English intermediate 

   

Why Join Us?

✨Flexibility to fit your lifestyle: We’re a fully remote-first company, giving you the freedom to work from anywhere in the world, whether you prefer the comfort of your home, digital nomad lifestyle, or co-working space of your choice.

🚀Unique growth journey: From soft-skills courses, certifications, and English classes to performance and annual compensation reviews, we’re committed to helping you grow.

🧘‍♀️Holistic well-being: Enjoy healthcare coverage, 20 vacation days, short summer Fridays, an additional Birthday day off, home office or coworking budgets, and well-being programs to balance work and life.

🎉Community where you matter: From monthly Happy Hours and personal milestone celebrations to annual offsites, we foster connections and cheer each other on every step of the way.

🤝Shared purpose in action: We build Adaptiq together, stay aligned through All Hands meetings, and contribute to Ukraine’s victory through regular CSR initiatives.

Laflei / RentLuxeCar is an international premium & luxury car rental company providing high-end services to clients across Europe.

We are looking for a strong Head of Sales / Senior Team Lead who can lead the sales direction, scale revenue, improve team performance, and maintain an exceptional premium-level customer experience.

Key Responsibilities:

• Lead and manage the sales team (SDRs + Sales Managers)
• Monitor and improve key sales performance metrics
• Drive revenue, margin, and average order value growth
• Optimize sales processes and lead distribution
• Build and manage an effective KPI system for the team
• Handle VIP clients and complex cases
• Coordinate with logistics, partners, and suppliers
• Ensure premium service quality at every stage of the client journey

Our Ideal Candidate:

• Has experience managing teams of 5+ people
• Has a proven track record in high-ticket sales
• Has experience in international sales
• Knows how to build and improve business processes
• Strong understanding of CRM systems and sales analytics
• Excellent negotiation and closing skills
• Fluent English (B2+ or higher)

What Matters Most to Us:

• High level of empathy
• Strong leadership skills
• Fast decision-making
• Flexibility and adaptability
• Crisis management mindset
• Ownership mentality
• Ability to perform in a fast-paced environment

Nice to Have:

Experience in:

• luxury services
• premium travel
• luxury automotive
• concierge services
• hospitality
• VIP client management

What We Offer:

• Fast-track career growth with the opportunity to advance to Head of Sales within 6 months based on performance and business impact
• Opportunity to work in an international premium-segment company
• Strong and ambitious team
• Real impact on business growth
• Dynamic environment with minimal bureaucracy
• Competitive salary + performance-based bonuses
• Professional and career growth opportunities

If you are a strong sales leader who thrives in a fast-paced environment, enjoys large deals, and excels in solving complex challenges — we would love to hear from you.

We are looking for a .NET C# Developer with expertise in building robust APIs using OData and Entity Framework. The ideal candidate will also have strong proficiency in writing efficient SQL queries and an understanding of best practices for data modeling, performance tuning, and security. 

As a part of our development team, you will work closely with cross-functional teams to design, build, and maintain scalable and secure APIs that integrate seamlessly with our services and data sources. 

Key Responsibilities: 

• API Development: Design, develop, and maintain RESTful APIs with a focus on OData integration, enabling efficient querying and data retrieval. 
• OData Implementation: Utilize OData to expose data from various sources, allowing clients to query and manipulate data efficiently via HTTP requests. 
• Entity Framework: Work with Entity Framework to create, update, and query data models, ensuring efficient database interactions and optimal performance. 
• SQL Query Writing: Write complex SQL queries to interact with relational databases, optimize performance, and ensure data consistency. 
• System Design & Architecture: Participate in designing scalable, high-performance architectures for APIs and backend systems. 
• Code Quality: Write clean, maintainable, and well-documented code, following industry best practices and company standards. 
• Collaboration: Work closely with other developers, product managers, and QA engineers to deliver high-quality features on time. 
• Troubleshooting & Debugging: Identify, troubleshoot, and resolve technical issues, bugs, and performance bottlenecks in a timely manner. 
• Continuous Improvement: Stay up-to-date with the latest developments in .NET technologies, OData, Entity Framework, and SQL, and apply best practices to improve system performance, reliability, and scalability. 

Requirements: 

• Proven Experience: 5+ years of experience in .NET C# development, with a focus on building APIs and working with web services. 
• OData Expertise: Solid understanding and hands-on experience in implementing and consuming OData APIs. 
• Entity Framework: Experience working with Entity Framework to map data models to database schemas and interact with relational databases. 
• SQL Proficiency: Strong ability to write and optimize complex SQL queries and work with relational databases (e.g., SQL Server, PostgreSQL, etc.). 
• Web API Knowledge: Familiarity with RESTful API principles and experience working with technologies like JSON, HTTP, and Web API frameworks. 
• Version Control: Experience using version control systems like Git or SVN. 
• Problem Solving: Strong analytical and debugging skills, with the ability to troubleshoot and optimize code for performance and reliability. 
• Collaboration Skills: Excellent communication and teamwork skills to collaborate effectively with cross-functional teams. 

Preferred Qualifications: 

• Cloud Experience: Familiarity with cloud platforms like Azure or AWS for hosting and scaling web applications.  
• Unit Testing: Experience writing unit tests and using frameworks like NUnit, MSTest, or xUnit.  
• Microservices: Understanding of microservices architecture and how APIs fit into distributed systems.  
• CI/CD: Familiarity with continuous integration/continuous deployment (CI/CD) pipelines and automated testing.  
• Real-Time Communication: Experience developing real-time applications and APIs using SignalR or similar technologies.  
• Messaging & Integration: Experience with Azure Service Bus or other enterprise messaging platforms for asynchronous communication and system integration.  
• Event-Driven Architecture: Understanding of event-driven architecture, messaging patterns, and distributed system design principles.  
• Event-Driven Development: Experience implementing event-driven solutions using queues, topics, publish/subscribe patterns, and asynchronous processing workflows.  
• Azure Ecosystem: Familiarity with Azure integration services and cloud-native development patterns, including messaging, event processing, and scalable backend services. 
• Experience leveraging AI-assisted software development tools such as Claude Code, GitHub Copilot, ChatGPT, or similar platforms to enhance developer productivity, code quality, troubleshooting, testing, and documentation.  
• Familiarity with modern AI-driven development workflows, including prompt-based code generation, code review assistance, refactoring, and automated test creation. 

Insiders is a fast-growing IT company which employs about 200 people. Our company focused on providing innovative digital services and cutting-edge technologies to solve complex business challenges.

Main responsibilities include:

• Searching for potential clients based on the requests of client companies
• Interacting with potential clients in chat mode according to company scripts
• Analyze sales productivity and suggest improvements

Requirements:

• Ability to work with social media and understanding of their basic principles
• Availability to work full-time in the office
• High level of proficiency in Ukrainian and English grammar (is a plus)
• Basic knowledge of the IT or outsourcing space (or eagerness to learn quickly)

What we offer:

• Bonuses after the first month of work in the company
• Free study in our Corporate English Academy
• An opportunity for growth and development even if you have no commercial experience
• Regular salary review 
• Comfortable office with all amenities not far from the center (uninterrupted internet, generator, tea and coffee).
• Timely payment of salaries.

• Corporate events, teambuildings, etc.

   

PwC is a global network of more than 370,000 professionals in 149 countries that turns challenges into opportunities. We create innovative solutions in audit, consulting, tax and technology, combining knowledge from all over the world.

PwC SDC Lviv, opened in 2018, is part of this global space. It is a place where technology is combined with team spirit, and ambitious ideas find their embodiment in real projects for Central and Eastern Europe.

What do we guarantee?

• Work format: Remote or in a comfortable office in Lviv - you choose.
• Development: Personal development plan, mentoring, English and Polish language courses.
• Stability: Official employment from day one, annual review of salary and career prospects.
• Corporate culture: Events that unite the team and a space where everyone can be themselves.

We are looking for a C# Developer (Mid/Senior) with strong experience in developing WPF-based desktop applications using C#. The role focuses on building tools for data processing and transformation, including importing, validating, converting, and exporting datasets in various formats. The candidate should be able to work independently based on provided specifications, while also collaborating with a remote team.

Main Responsibilities:

• Develop and maintain WPF desktop applications written in C#;
• Create tools for data processing and transformation, including import, validation, conversion, and export of datasets;
• Implement solutions based on provided technical specifications with minimal supervision;
• Perform code development, testing, and self-review to ensure high quality and reliability;
• Participate in technical discussions to clarify requirements and implementation details;
• Collaborate with team members and a project buddy as part of a remote team;
• Follow internal development standards and onboarding guidance provided by colleagues from Poland.

Key Requirements:

• Solid experience in C# development, with a strong focus on WPF desktop applications;
• Practical experience with data processing workflows (importing, validating, transforming, exporting data);
• Ability to work independently and take ownership of assigned tasks;
• Experience with testing and self-checking code results;
• Comfortable working in a remote team environment and participating in technical discussions;
• Team-oriented mindset, with readiness to collaborate and communicate effectively.

Policy statements:
https://www.pwc.com/ua/uk/about/privacy.html

About us:

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.

Your impact:

• Manage content projects and the workout content production process for the mobile app
• Coordinate multiple projects simultaneously while effectively prioritizing tasks and meeting deadlines.
• Create clear and detailed briefs for cross-functional teams involved in content production.
• Facilitate smooth communication across stakeholders by coordinating timelines, assigning tasks, and resolving day-to-day challenges.
• Structure, organize, and visualize information using Google Sheets, Confluence, Jira, and Figma.
• Ensure the delivery of high-quality content that meets product and business standards.
   

About you:

• 2+ years of experience in content project management within a commercial company or a non-profit organization.
• Proven experience coordinating cross-functional teams and external contractors, including task management, brief creation, and deadline tracking.
• Strong systems thinking with the ability to optimize workflows, identify process improvements, and understand dependencies across projects.
• Excellent communication and organizational skills, with the ability to prioritize tasks, manage competing deadlines, and collaborate effectively with stakeholders.
• Ability to adapt quickly to changing priorities, thrive in a fast-paced, multitasking environment, and proactively solve problems.
• Upper-Intermediate (B2) English or higher, with strong written and verbal communication skills.
• Experience working with Google Sheets, Jira, and Confluence.
• Understanding of the health, fitness, and active lifestyle industry.
   

Would be a plus:

• Experience creating or managing content within the health and wellness industry (e.g., blogs, mobile apps, fitness clubs, or similar platforms).
• Experience working with product content for digital products or mobile applications.
• Experience working in large cross-functional teams.
• A personal interest in or passion for fitness, sports, or maintaining an active lifestyle.
   

What you get at BetterMe:

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. The opportunity to work fully remotely.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.
An ambitious environment that gets recognized. Over the past two years, the BetterMe team has doubled in size, and we were named among Forbes’ Top 10 Best Places to Work in 2026.

Our Partner is an innovation-driven crypto fintech company building the next generation of secure, multifunctional payment and processing solutions for global merchants and partners.

The company works with high-volume online businesses and enterprise-level fintechs that rely on it for crypto payments, on/off-ramp infrastructure, and high-risk processing. Its clear goal is to become the leading global platform for complex payment flows, backed by a concrete roadmap and key milestones.
It combines the speed and ownership mindset of a lean team with the standards of a regulated financial institution: reliability, security, compliance, and robust engineering. Every product launched is built on solid architecture, features data protection by design, and delivers a seamless user experience for both merchants and end-users.
Above all, it is a tightly aligned, results-driven team where individuals take ownership of outcomes, support one another, and move as one unified unit—from product and tech to compliance and growth. The team is considered its greatest strength.
 

Main Responsibilities

Build and develop the AML/Compliance function across the group of companies.
Establish internal compliance and AML frameworks from scratch, including team setup and process design.
– Ensure full regulatory compliance with local and international standards (e.g., DORA, MiCA, FATF).
– Develop and maintain internal and external documentation for all group products, including licensing support.
– Monitor all compliance-related activities, including transaction monitoring, internal audits, and reporting to regulators.
– Lead the implementation of global best practices in financial monitoring and anti-money laundering.
– Manage and oversee all onboarding (KYC/KYB) processes for clients and partners.
– Conduct risk assessments, analyze suspicious transactions, and ensure timely escalation/reporting.
– Collaborate with external institutions and regulators on AML and financial crime prevention matters.
– Train internal teams on AML/Compliance procedures and ensure a culture of compliance across the organization.
– Support other departments (Product, Legal, Ops, Support, etc.) on compliance-related inquiries and risk decisions.
– Stay updated on regulatory changes and adjust company procedures and policies accordingly.
– Lead the compliance verification process across all group entities and jurisdictions.
 

Mandatory Requirements

–  2-3+ years of experience in AML/Compliance — exclusively in crypto fintech OR Gambling (experience at companies such as Binance, Kraken, Revolut, Bybit, Paybis or similar is a strong advantage)
– Hands-on understanding of crypto-specific risks: blockchain transactions, stablecoins, crypto payment flows
– Practical experience with KYC/KYB processes: client and partner onboarding, document verification, risk profiling
– Knowledge of Polish AML/CFT legislation or EU equivalents (Lithuanian regulatory experience is acceptable)
– Polish language — minimum working level for official documentation
– English — professional working level (written and spoken)
– Based in Poland (Warsaw preferred)
– CAMS / ICA certification is a strong plus
– Experience building compliance processes or departments from scratch is a strong plus
 

We offer

– Flexible payment format: euros or crypto (USDT) — at your choice
– After 2 months of probation period — official employment in Poland with tax compensation from the company
– Fully remote format with the option to work from the Warsaw office
– 17 days of paid vacation per year
– 10 paid sick leave days per year
– Offline team meetings in Warsaw once every 2 months
– Opportunity to join at an early stage and build the direction from scratch
– Fast-paced autonomous environment where your decisions have a direct impact on the product

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking for a DWH Engineer to join our team and help build scalable, reliable, and high-performance data warehouse solutions that support analytics and business decision-making. We are looking for an experienced and proactive engineer who can work across the full data lifecycle - from ingestion and modeling to optimization, monitoring, and automation - while collaborating closely with analysts, developers, and business stakeholders.

    📅 Your daily adventures include:

• Designing, building, and maintaining scalable Data Warehouse architectures aligned with business needs;
• Developing and optimizing ETL/ELT pipelines using Python, Airflow, and custom solutions;
• Working with DWH/Data Lake technologies including PostgreSQL, Trino, and BigQuery;
• Implementing incremental loads, CDC, backfills, and reprocessing strategies;
• Optimizing query performance, data models, and pipeline execution;
• Ensuring data quality through validation, automated testing, monitoring, and alerting;
• Integrating new data sources (APIs, third-party systems, raw data) without disrupting existing pipelines;
• Collaborating with analysts, engineers, BI teams, and business stakeholders to translate requirements into scalable data solutions;

• Reviewing code, mentoring engineers, and contributing to data engineering standards and best practices.

  
  🧭 What makes you a great match:

• Strong SQL skills: complex queries, CTEs, window functions, analytical queries (5+ years experience);
• Knowledge of Python or other scripting languages for data transformations (4+ years experience);
• Deep understanding of DWH concepts: ETL/ELT, Data Vault, Kimball, Star/Snowflake schemas (5+ years experience);
• Experience with Airflow or other data pipeline orchestrators (5+ years experience);
• Hands-on experience with modern DWH and query engines: BigQuery, Snowflake, Redshift, ClickHouse, Vertica, AWS Athena, Trino (5+ years experience);
• Confident use of Git; experience with team workflows (pull requests, rebasing, merge conflict resolution (5+ years experience);

• Understanding of server and cloud infrastructure: basic skills in configuration, maintenance, monitoring, and load control (3+ years experience).
   

  ⭐ Nice to have:

• Experience with CDC tools and streaming data sources;
• Knowledge of Docker, Kubernetes, and Infrastructure as Code (Terraform);
• Experience with cloud platforms such as AWS, GCP, or Azure;

• Familiarity with data governance, data cataloging, and lineage tools.
   

  Benefits:

• 💸 Flexible payment options: choose the method that works best for you.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
• 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.

     📅 Your daily adventures include:

• Manage an assigned portfolio of VIP players;
• Build and maintain strong, long-term relationships with high-value clients;
• Provide personalized communication based on player preferences;
• Ensure a high level of player satisfaction and engagement;
• Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
• Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
• Offer personalized bonuses and reload promotions within the approved VIP matrix;
• Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
• Handle big wins and big losses with a professional and client-oriented approach;
• Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
• Identify signs of risky or problematic player behavior;
• Escalate relevant cases when necessary;
• Follow Responsible Gaming and compliance guidelines.
  
  🧭 What makes you a great match:
• 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);
• Proven experience in one-on-one communication with VIP clients (chat/messengers);
• Strong objection-handling and retention skills;
• Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
• Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
• Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
• Strong written and verbal communication skills;
• English level: B2+ (required);
• Fluent in Russian / Ukrainian;

• Schedule: 2/2 – 12-hour shifts (day/night).

  
  Benefits:

• 💸 Flexible payment options: choose the method that works best for you.
• 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking a VIP Quality Control Manager to join our team and help elevate the quality of communication and service provided to our VIP clients. We are looking for a detail-oriented and people-focused specialist who understands premium customer experience, can identify improvement areas, and help the VIP team maintain exceptional communication standards across all channels.

📅 Your daily adventures include:

• Monitoring VIP Managers’ communication across all customer interaction channels and evaluating service quality;
• Providing detailed and constructive feedback to improve communication style, tone of voice, and customer approach;
• Developing and implementing onboarding plans for new VIP Managers to ensure smooth adaptation and service consistency;
• Creating guides, communication standards, and best practices for working with VIP clients;
• Analyzing weak points in customer communication and suggesting practical improvements and solutions;
• Working closely with the VIP team through regular 1:1 sessions, coaching, and continuous support to improve service quality;
• Participating in the development of VIP customer experience strategy and contributing ideas for service enhancement;
• Ensuring that communication standards align with the company’s premium service expectations and business goals;
• Tracking communication quality trends and identifying opportunities for process optimization and team development.

🧭 What makes you a great match:

• Experience working with VIP clients in gambling, betting, luxury, or similar high-end service industries;
• Strong understanding of premium customer service and personalized communication approaches;
• Ability to provide constructive, actionable, and well-structured feedback;
• Experience building onboarding, training, quality control, or team development processes;
• Excellent communication and interpersonal skills with high attention to detail;
• Strong analytical mindset and ability to identify communication gaps and improvement opportunities;
• Ability to work independently and maintain high quality standards in a fast-paced environment;
• English level: B2+ (required);
• Fluent in Ukrainian;
   

Benefits

• 💸 Flexible payment options: choose the method that works best for you.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
• 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking for a Senior Affiliate Manager to join our team and drive affiliate campaign performance while helping our brands grow through strong and successful partnerships. We are looking for a proactive and partnership-focused specialist who can optimize affiliate performance, build and maintain strong relationships with partners, turn insights into actionable strategies, and identify new opportunities for growth. The ideal candidate combines a results-driven mindset with excellent relationship management skills and is passionate about creating exceptional affiliate experiences.

📅 Your daily adventures include:

• Launch, monitor, and scale campaigns across multiple brands and markets;
• Be the go-to for affiliate partners: resolving requests, ensuring smooth launches, and strengthening long-term relationships;
• Collaborate across departments - from Product and Finance to Design and CRM - to bring campaigns to life;
• Dive deep into performance data, tweak campaigns, and deliver on KPIs;
• Stay ahead of industry trends and competitor moves to keep us on the cutting edge.

🧭 What makes you a great match:

• 3+ years of hands-on experience in affiliate marketing or campaign management (preferably in iGaming);
• A sharp understanding of digital marketing, traffic acquisition, and affiliate ecosystems;
• Strong communication skills - you know how to build trust and keep it;
• Data-savvy with the ability to turn numbers into strategies;
• Tech-friendly mindset: tracking tools, postbacks, landing pages - you speak the language;
• Thrive in cross-functional teams and never shy away from a challenge;
• Self-starter with a results-driven approach.
   

Benefits

• 💸 Flexible payment options: choose the method that works best for you.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
• 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.