Jobs at Djinni

N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. Join N-iX and become part of a team where your ideas make a real impact.

Nowadays, finding a long-term job with an interesting project can feel like a real challenge.

But hey — if you're an experienced Technical Lead / Full Stack Engineer (Java + React), look no further!

Yes, it's real. You're not dreaming. Miracles do exist!

When it comes to our customer – a strategic partner of ours in the integrated Shipping Services. They have set themselves apart as an independent carrier with a fresh, unique approach. Their strategy as a global niche carrier offers distinctive advantages to customers worldwide. We have created a smart, efficient network that ensures stable, reliable services; and we have made it our mission to focus on the needs of our customers, which stand at the heart of all our decisions. The main idea of our product operates in select trades, where it has a competitive advantage and where it can provide superior service. We maintain a flexible partnership approach with other major carriers, and our new line structure is a much-needed alternative to customers concerned about the current alliance-dominated market.

Responsibilities:

• Guide, mentor, and foster the growth of full-stack engineers within the team, championing engineering excellence and XP practices.
• Lead the architectural design and technical direction of innovative full-stack applications, ensuring scalability, security, and alignment with business goals.
• Establish and champion high standards of code quality, testing (TDD/BDD), CI/CD pipelines, and robust DevOps practices.
• Act as a key technical point of contact, collaborating closely with product owners and stakeholders to translate complex requirements into actionable technical strategies.
• Direct full-stack development of innovative applications, remaining actively involved in writing code and remote pairing.
• Own the entire development cycle, including design, architecture, development, testing, and DevOps deployment.
• Foster a highly collaborative Extreme Programming (XP) environment featuring remote pairing and rapid feedback loops.

Requirements:

• BS degree in Computer Science or an equivalent combination of education and experience.
• Experience in technical leadership is a must.
• 6+ years of full-stack development experience.
• 6+ years of experience in the following technologies: Java, Spring.
• Proven experience with Functional Programming and Java Streams.
• 2+ years of experience in front-end development with React.
• Experience with developing a reactive UI (Reactive JS).
• 2+ years of experience in TDD/BDD development in the following frameworks: JUnit, Jasmine, Mockito, Protractor/Selenium.
• 2+ years of experience in microservices-based architecture and tools (Spring Boot/Cloud).
• AI experience 
• Experience in DevOps development and Jenkins (must).
• Experience in development in Kotlin – an advantage.
• Experience in designing, developing, and deploying cloud/hybrid-based solutions.
• Experience in developing and deploying in Container-based environments (Kubernetes, Cloud Foundry).
• Deep familiarity with the following design concepts: microservices, service discovery, circuit breakers.
• Strong leadership abilities with the capacity to appropriately prioritize, plan, and delegate complex work in a rapidly changing environment.
• Versatility and capability to switch easily between different tasks and technologies.
• Experience in assessing a broad range of information solutions and products.
• Strong critical thinker with an exceptional problem-solving aptitude.
• Excellent English skills - both verbal and written.

• генерувати ідеї для різних видів реклами, івентів, нових продуктів тощо;
• розробляти концепти самостійно та презентувати команді і замовникам;
• взаємодіяти з креативною командою, копірайтерами, дизайнерами та акаунт-менеджерами для найкращого результату.

• заробітну плату від 45 тис. грн на старті;
• гібридний формат роботи ( 2 дні на тиждень в офісі на Подолі, всі інші — віддалено);
• можливість офіційного працевлаштування та соціальний пакет (24 дні відпустки, лікарняні);
• цікаві проєкти з Visa, провідними банками та fintech-компаніями на ринках України, Молдови, Казахстану, Узбекистану, Азербайджану, Грузії, Вірменії;
• вертикальний або горизонтальний розвиток всередині відділу;
• дружню команду зі здоровою атмосферою (ми справді цим дуже пишаємося і вважаємо, що це важливо).

• маєш від 2-х років досвіду роботи у маркетингу, креативній команді;
• маєш досвід створення з нуля креативних концептів (для промо, івентів, мерчу тощо);
• в тебе є портфоліо з міжнародними та українськими брендами;
• мислиш і стратегічно, і тактично: від пошуку креативних рішень до механік реалізації цих ідей;
• володієш англійською мовою на рівні B1 (можеш презентувати свої ідеї замовнику, комунікувати у письмовому вигляді);
• знаходишся локально у Києві, готовий(-а) працювати у гібридному форматі (офіс/віддалено).

• робота з презентаціями: впевнене володіння PowerPoint, Keynote або Google Slides — для створення зрозумілих, структурованих і візуально привабливих презентацій;
• робота з AI-інструментами (наприклад, ChatGPT): вміння формулювати чіткі запити (промпти), шукати ідеї, покращувати тексти, автоматизувати частину задач;
• Figma: базове розуміння інтерфейсу — для перегляду макетів, коментування і співпраці з дизайнерами;
• Asana або інші таск-менеджери: для планування задач, роботи в команді та трекінгу прогресу;

Who are we?
M. ROSENFELD is a European e-commerce company that has been exporting branded hookah products to the US, Canada, Europe, and Japan for 7+ years. Our main sales channels are Amazon and Shopify.

Who are we looking for?
We're looking for an experienced Accountant / Senior Accountant who lives and breathes numbers — someone with a professional obsession for accuracy, the kind of person who can't leave a discrepancy unresolved. 

Key responsibilities:

• Maintain day-to-day bookkeeping and ensure financial accuracy across the whole company.
• Prepare and maintain financial reporting for management.
• Handle European VAT, OSS, and international tax processes.
• Manage accounting in QuickBooks.
• Ensure accurate reporting through tax services (Taxually).
• Oversee cash flow, P&L, and Balance Sheet.

Requirements:

• 5+ years of accounting experience (experience as Chief/Head Accountant is a strong plus).
• Solid understanding of European VAT, OSS, AEAT.
• Experience working in international or European companies is an advantage.
• Confident QuickBooks user.
• English: Intermediate or higher.

What we value:

• Responsibility bordering on perfectionism.
• Independence and proactivity.
• A love of clean reporting and zero tolerance for chaos.

What we offer:

• Competitive salary.
• Paid vacation and sick leave.
• Remote-friendly, flexible schedule.
• No micromanagement — just trust and clear goals.
• A small, energetic team working with a growing international brand.

• Виявлення та аналіз бізнес-вимог.
• Формалізація технічних вимог, User Story, опис бізнес-процесу у форматі діаграм BPMN, UML.
• Супровід завдання від аналізу бізнес-вимог замовника до фінального приймального тестування бізнес-замовником.
• Деталізований технічний опис та постановка завдань розробникам/дизайнерам/тестувальникам, контроль наповнення та утилізації беклогу.
• Постійна комунікація та взаємодія з бізнес-замовниками та командою розробки разом із PM.
• Оптимізація чинних процесів.
• Ведення та актуалізація документації до своїх задач/проектів.
• Пост-релізна підтримка.
• Спілкування із зацікавленими сторонами проекту.

• Освіта: Вища (технічна буде перевагою).
• Досвід роботи на посаді бізнес- або системного аналітика від 4-х років.
• Знання та використання найкращих практик управління вимогами, бізнес- та системного аналізу.
• Вміння професійно описати технічні та бізнес-вимоги продукту. Досвід роботи з Jira, комунікації. з командою розробки/тестування в рамках реалізації бізнес-вимог.
• Відмінні навички міжособистісного спілкування, здатність знайти спільну мову з технічними спеціалістами.
• Розуміння сучасних веб-технологій / клієнт-серверної архітектури.
• Вміння орієнтуватися у гайдлайнах та підходах різних фронтенд-фреймворків та дизайн-патернів.
• Знання SDLC.
• Знання та досвід у методологіях розробки програмного забезпечення.
• Практичні навички роботи з API- запитами та їх опису.

• Високонавантажені системи з реальними викликами масштабування
• Сучасний стек та свобода технологічних рішень
• Можливість впливати на архітектуру продуктів, якими користуються мільйони

• Менторство від сеньйорів з досвідом enterprise-рішень
• Разом будуємо інновації, що працюють для мільйонів

• Продукт, що змінює країну — не просто ще один стартап
• Тут команди стають драйверами технологічних змін

• Компенсація додаткових витрат, пов'язаних з робочими завданнями, здійснюються до внутрішніх політик компаній.
• Добровільне медичне страхування та страхування життя.
• Корпоративні знижки від партнерів NOVA.
• Підтримка ментального здоров'я. Можливість безоплатних консультацій з корпоративним психологом.
• Соціальна відповідальність та волонтерський рух “Свої для своїх”.
• Клуби за інтересами: біговий, шаховий та інші ініціативи для натхнення.
• Соціальні відпустки та компенсації відповідно до КЗпП України.

Ajax Systems is an international technological company and Europe’s largest security system manufacturer. The product portfolio includes 280 wireless and wired devices for security and automation. Today, Ajax protects over 4.5 million users in 187 countries worldwide.

We are looking for a smart and technically proficient Middle/Senior Java Developer to join our team in Kyiv office.

The team develops internal tools to automate the management of manufacturing operations. The goal is to transform how our factories are planned and managed, taking the organization to a new level of operational efficiency and control within the next year.

Responsibilities:

• design and implement core backend services and data pipelines.
• Write clean, readable, and maintainable code.
• Develop services for the B2B product line.
• Actively participate in developing and improving the architecture.
• Document architectural decisions and operational knowledge for successful deployment and service operations.
• Ensure appropriate test coverage with unit and integration testing.
• Focus on performance and cost efficiency within your areas of responsibility.
• Follow best practices in software design and development and promote them within the team.
• Ensure reliable alerting, dashboards, and runbooks for production services.
• Debug production issues, analyze complex cases, and conduct investigations.
• Work smoothly in a technical culture with testing, CI/CD, and DevOps.
• Collaborate within the team and with other engineering teams to develop new features and products according to business needs.

Required experience:

• 4+ years of professional experience in Java development in an enterprise environment.
• Strong understanding and practical experience with Java Concurrency.
• Strong knowledge of Kotlin or solid Java expertise with a willingness to transition to Kotlin.
• Practical experience with Spring and SQL.
• Hands-on experience with analytical databases such as Databricks, BigQuery or ClickHouse.
• Understanding of SOA, microservices and event-driven architecture.
• Practical experience with AWS and understanding of cloud development principles.
• Experience building and scaling high-load systems with a focus on high availability and reliability.
• Strong analytical and problem-solving skills.

Would be a plus:

• experience with Kotlin.
• Experience with Angular or React.js or Vue.js.
• Experience with Power BI.

We offer:

• the opportunity to share and implement your own ideas that could impact products and production.
• Work with a motivated team and an environment with a zero-bullshit culture.
• Medical insurance.
• Corporate English classes.
• Compensation for professional training.
• The chance to take part in beta testing of Ajax security systems — receive and test new devices before their release.

Ajax Systems is a Ukrainian success story that has grown into a global product. Ajax devices are trusted by more than 4.5 million end users and 330,000 PRO users in over 180 countries. The company provides comprehensive solutions to protect residential and commercial properties of all sizes. Today, Ajax portfolio includes 280 devices for intrusion protection, video surveillance, fire safety, and comfort and automation.

ADxAD is an ad network for advertisers, media buyers and webmasters, on the market since 2018. We work across dating, gambling, betting, nutra, e-commerce, crypto and several other verticals, with traffic from Tier-1 regions and Asia. Formats include banners, pop, push and video.

Over 500M impressions daily from our own exclusive traffic sources. The core of the business is RTB (Real-Time Bidding) auction on a CPM model, running on our own in-house platform (not white label).

Website: https://adxad.com/

What you'll be doing

• RTB traffic optimization - your main area of ownership: analyzing source performance, optimizing buying, improving traffic quality, growing volumes, managing existing setups
• Working with RTB partners: communicating with current partners, quality control, relationship development, launching new opportunities (sourcing new partners is not a core task, roughly ~5% of time)
• Getting deep into the in-house RTB platform: understanding the technical side of the RTB ecosystem, launch processes and optimization, working closely with the CTO (no coding required)
• Financial side of the direction: reporting, tracking key metrics

What we're looking for

Must have:

• 2+ years of RTB experience
• Genuine hands-on traffic work (not just team management)
• Experience optimizing traffic sources
• Experience working with partners
• Solid understanding of RTB processes from the inside
• Independence and ownership of results

Nice to have:

• Experience with in-house platforms (not white label)
• AdTech background, knowledge of DSP/SSP
• Understanding of affiliate/arbitrage funnels

What we offer

• Full-time, fully remote, no office
• Freelance / sole proprietor / self-employed contract, tax compensation
• EUR fixed + performance bonus
• 1-2 psychologist sessions per year
• English club

Position Name: Information Security Analyst
Reports to: Chief Information Security Officer
Location/Type: Remote (UA Candidates only)

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

We seek a skilled Information Security Analyst to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. You will be work closely with the Chief Information Security Officer (CISO) and various teams to maintain and improve the security posture of Atlas and its clients. As a new position, this role will evolve, providing opportunities for growth and adaptation.

Responsibilities:

Vulnerability Management:

• Review vulnerability reports.
• Research scalable solutions for vulnerability remediation.
• Collaborate with Support/NOC to ensure remediations have minimal impact on clients and facilitate maintenance windows.
• Work with CS/Engineering to script and automate remediations.
• Track progress in ticketing system, including master tickets for multi-client initiatives and sub tickets for individual clients.
• Address vulnerabilities for clients' third-party vulnerability management, including overlap with Cavelo, and apply remedies to other clients.

Risk Management and Due Diligence:

• Provide accurate and timely responses to Due Diligence Questionnaires (DDQs).
• Review and analyze findings from risk assessments and penetration tests for Atlas and clients.
• Address identified vulnerabilities and recommend remediation strategies.
• Participate in Business Impact Analyses and tabletop exercises to enhance organizational resilience.

Industry Benchmark Alignment and Standards Updating:

• Start measuring alignment with Microsoft benchmarks in Intune and work on increasing the score.
• Address vulnerabilities and issues identified in workstation builds, cloud infrastructure configurations, and security configurations.
• Harden systems to enhance security across workstations, cloud infrastructure, and security configurations.

SOC 2 Maintenance and Additional Security Tasks:

• Perform test restores.
• Conduct reviews of our KnowBe4 phishing tests and training.
• Review SIEM logs.
• Assist in addressing cybersecurity incidents.
• Work with NOC and outsourced SOC on remediation runbooks.
• Perform additional tasks as assigned to support the security team and organization

Requirements:

• Strong understanding of cybersecurity principles and practices.
• Experience with vulnerability management and remediation.
• Familiarity with Microsoft Intune and security benchmarks.
• Excellent analytical and problem-solving skills.
• Ability to work collaboratively with cross-functional teams.
• Strong communication skills, both written and verbal.
• Strong ability to work independently
• Experience with security tools (SIEM, IDS/IPS, vulnerability scanners)
• Experience with RMM/SOAR and other automation platforms.
• Experience scripting
• Experience writing runbooks.

Desirable Qualities:

• Experience working in an MSP environment (preferred, but not required)
• Relevant certifications (AZ-500, SC-900, SC-300, CompTIA Security+, etc.)

We are looking for a hands-on Security Engineer to build and operate the controls that protect our employee devices and server workloads.

This role sits at the intersection of endpoint security, server protection, and security platform engineering. You will not be limited to monitoring alerts: you will work across the full lifecycle of security controls - from deployment and policy tuning to coverage monitoring, hardening, troubleshooting, automation, and authorized containment.
 

You will work closely with IT, Infrastructure, Cyber Defense, IAM, and Compliance teams to make protection reliable, measurable, and effective without creating unnecessary friction for users or critical systems

Responsibilities

• Operate and continuously improve EDR/XDR and endpoint protection controls across macOS and Windows workstations and Linux and Windows server workloads
• Administer device-security controls through MDM/UEM and related management platforms where applicable
• Manage the security-control lifecycle, including agent deployment, upgrades, policy configuration, exclusions, health monitoring, coverage-gap remediation, and controlled rollback
• Build and maintain risk-based operating-system hardening baselines using CIS Benchmarks or equivalent security standards
• Monitor telemetry and control health, and investigate stale agents, deployment failures, unmanaged systems, policy conflicts, and coverage gaps
• Troubleshoot false positives, performance issues, security-agent conflicts, and control failures, driving them through root-cause analysis and remediation
• Partner with IT and infrastructure teams on vulnerability remediation, patching, and security configuration improvements
• Support endpoint- and server-related investigations and execute containment actions when authorized through approved procedures
• Maintain file-integrity monitoring and isolation readiness for critical systems where required
• Automate recurring administration, validation, and reporting tasks using scripts, APIs, or platform workflows

• Maintain clear runbooks, configuration records, deployment documentation, and remediation tracking

   

Requirements

• 4+ years of hands-on experience in endpoint security, infrastructure security, system security, or a related security engineering role
• Practical experience administering an enterprise EDR/XDR or endpoint protection platform across a mixed workstation and server environment
• Strong knowledge of Linux and desktop operating system - macOS, Windows - with the ability to troubleshoot security controls across the remaining platform
• Experience with endpoint management, MDM/UEM, or equivalent configuration-management workflows
• Ability to deploy, tune, and troubleshoot security agents, policies, exclusions, telemetry, and containment workflows
• Experience implementing operating-system hardening and working with native security controls
• Understanding of access-control models, least privilege, endpoint telemetry, file-integrity monitoring, and host-isolation techniques.
• Ability to automate operational work using at least one scripting language such as Python, Bash, or PowerShell
• English at Intermediate level or higher
   

Will be a plus

• Experience working with CIS Benchmarks or comparable hardening standards
• Experience securing both macOS workstations and Linux production servers
• Experience supporting a large, distributed fleet of managed endpoints or servers
• Familiarity with native controls such as SELinux, AppArmor, Gatekeeper, System Integrity Protection, FileVault, Microsoft Defender, Attack Surface Reduction, or BitLocker
• Experience integrating endpoint telemetry or response workflows with other security platforms
• Experience in fintech, banking, trading, or another regulated environment
• Relevant technical education, professional training, or equivalent practical experience

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays according to the company’s approved holiday calendar
• Medical budget
• Remote work
• Professional education budget
• Language-learning budget
• Wellness budget covering gym membership, sports equipment, and related expenses

Adobe Premiere Pro Editor (International Startup)

An international startup is looking for an experienced video editor to join the team and work on a short drama project (short-form dramatic content). Our app Shortical is available on the App Store and Google Play.

We are looking for someone with strong editing skills and confident proficiency in Adobe Premiere Pro.

Responsibilities:

• Editing short drama video content
• Working in Adobe Premiere Pro
• Preparing final deliverables according to project requirements
• Collaborating with the team (producer, director, sound, graphics)
• Meeting deadlines and maintaining high quality standards

Requirements:

• Proven experience as a video editor (required)
• Strong proficiency in Adobe Premiere Pro
• Creativity and attention to detail
• Responsibility and ability to work independently
• Ability to work as part of a team
• English level: B1–B2

Nice to have:

• Experience with After Effects

• Photoshop knowledge

   

We offer:

• Work in an international startup
• Opportunity to be part of an exciting product
• Stable workload and clear processes
• Long-term collaboration opportunities
• Competitive compensation (discussed individually)

To apply, please send your portfolio/showreel and work samples.

Nova Digital — це технологічне серце екосистеми NOVA, де твій код стає частиною щоденного життя цілої країни.

Про масштаб наших сервісів:

• 50+ млн запитів щодня проходять через наші системи
• 10+ млн активних користувачів покладаються на наші рішення

Ми будуємо не просто продукт — ми створюємо технологічну інфраструктуру, яка об’єднує людей, бізнеси та можливості вже майже по цілому світу. Ми в пошуках молодшого інспектора з відділу кадрів.

Що робитимеш як Інспектор з кадрів:

Твій ідеальний профіль

Must-have:

Чому експерти різних напрямів працюють з нами:

Технологічно:

• Високонавантажені системи з реальними викликами масштабування

• Сучасний стек та свобода технологічних рішень

• Можливість впливати на архітектуру продуктів, якими користуються мільйони

Професійно:

• Менторство від сеньйорів з досвідом enterprise-рішень

• Разом будуємо інновації, що працюють для мільйонів

Ідейно:

• Продукт, що змінює країну — не просто ще один стартап

• Тут команди стають драйверами технологічних змін

Benefits:

• Компенсація додаткових витрат, пов'язаних з робочими завданнями, здійснюються до внутрішніх політик компаній.

• Добровільне медичне страхування та страхування життя.

• Корпоративні знижки від партнерів NOVA.

• Підтримка ментального здоров'я. Можливість безоплатних консультацій з корпоративним психологом.

• Соціальна відповідальність та волонтерський рух “Свої для своїх”.

• Клуби за інтересами: біговий, шаховий та інші ініціативи для натхнення.

• Соціальні відпустки та компенсації відповідно до КЗпП України.

Наступний крок за тобою.
Ми  чекаємо на знайомство — залишилось лише отримати твоє резюме.

Очікуваний термін відповіді — до 10 робочих днів.

We are seeking a skilled and motivated DevOps Engineer to join our dynamic IT team. As a DevOps Engineer, you will be responsible for implementing and maintaining a robust and scalable infrastructure, ensuring the smooth operation of our cloud services, and optimizing our software development and deployment processes. The ideal candidate has a strong background in core IT technologies, cloud services, and automation, and possesses excellent problem-solving and communication skills.

Requirements:
• 1+ year of development experience (preferably Golang, Python, JavaScript) — must have;
• 3+ years of experience with Ubuntu-like Linux;
• Experience with Docker or other container-based technologies;
• Experience with Kubernetes;
• 2+ years of experience running production systems in Amazon AWS and services like ECS, S3, RDS, ELB, SQS, and Lambda ;
• Experience working with AWS Bedrock
• Networking skills: TCP/IP, DNS, load balancers, PKI (TLS), network security, etc;
• Knowledge of CI/CD tools like GitLab, Jenkins, Bitbucket Pipelines, etc;
• Experience with SQL/NoSQL technologies such as MySQL, ElasticSearch, MongoDB, PostgreSQL, and Redis;
• Experience with monitoring tools and metrics;
• Experience with version control systems: GitLab, GitHub;
• Experience with IaC tools such as Terraform, Ansible, or Puppet;
• AWS Associate Solution Architect certification required;
• English: Upper-Intermediate;

Would be a plus:
• Experience with Azure or GCP would be a plus.
• AWS Associate/Professional/Specialty certifications;
• Experience with serverless architectures;
• Familiarity with SRE practices and incident response.

Responsibilities:
• Design, implement, and maintain cloud infrastructure (primarily AWS);
• Build, improve, and support CI/CD pipelines;
• Manage containerized applications using Docker and Kubernetes (or ECS);
• Ensure system reliability, monitoring, alerting, and incident response;
• Implement Infrastructure as Code and configuration management;
• Maintain security best practices, access control, and backups;
• Support troubleshooting and root cause analysis in production;
• Collaborate with developers and QA to improve delivery pipelines;
• Participate in cost optimization and infrastructure improvements;
• Maintain clear technical documentation.

What will you get:
Career growth & projects
• Competitive salary based on your skills and experience, and a benefits package.
• Regular performance appraisals to support your career development.
• Professional development support: online courses, certifications, and study compensation (including English courses).
• A modern tech stack across challenging, long-term projects.

Health & well-being
• Paid vacation (18 working days) and sick leave (15 days).
• VIP medical insurance or sports coverage.

Work environment & flexibility
• Remote work from anywhere in the world or in one of our offices in Kyiv, Lviv, or Warsaw.
• Necessary equipment to perform your work.

Culture & community
• A collaborative and open culture where contributions are recognized.
• Regular corporate online & offline activities.
• Geniusee Charity Fund, making a difference beyond tech.

 

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Position Summary: 

The Member Support Representative serves as the frontline support contact for members participating in loyalty programs powered by our platform. This role requires confident communication, empathetic problem-solving, and the ability to assist members via phone, email, and chat. You'll help resolve issues related to app functionality, loyalty program questions, account verification, and rewards redemptions, including processing balance adjustments when appropriate. 

Key Responsibilities: 

• Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses. 
• Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation. 
• Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs. 
• Educate members on program benefits, app features, and how to get the most out of their loyalty experience. 
• Follow internal workflows to escalate complex issues to retailer support or platform teams as needed. 
• Maintain accurate and complete documentation of all member interactions in the ticketing system. 
• Uphold service-level agreements for first response time and resolution, adapting tone and messaging to fit the situation. 

• Support high-volume periods and marketing campaigns with poise and efficiency. 

   

Requirements: 

• Prior experience in a customer-facing role (call center, email, or chat support preferred). 
• Proficiency in spoken and written English is required to ensure clear and effective communication with members. 
• Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience. 
• Comfortable handling difficult conversations and turning negative experiences into positive outcomes. 
• High attention to detail and a knack for identifying patterns in support issues. 
• Familiarity with CRM systems (FreshDesk, Zendesk, Salesforce, etc.), mobile apps, loyalty programs, or digital customer experiences is a plus. 

• A team-first attitude with the ability to multitask in a fast-paced, member-focused environment. 

   

Success Traits: 

• Confidence & Empathy: Projects assurance while staying patient and solution oriented. 
• Adaptability: Thrives in changing environments with varying support topics and priorities. 
• Ownership: Takes responsibility for delivering a great experience with minimal supervision. 

• Clarity: Communicates precisely, keeping the member informed throughout. 

   

 Schedule: 

• Minimum of 32 hours per week (Monday-Sunday), with scheduling based on business needs. 
• Availability during holidays is required. 

• Covering business hours between 6am – 6pm ET (we have different shifts).

   

  We offer:

• Long-term employment;
• Competitive compensation with regular performance based salary and career development reviews;
• Flexible working hours;
• Unique and friendly environment where everyone can explore and learn new technologies.

About the Role
We are looking for an experienced and data-driven Head of CRM to lead our customer retention strategy, lifecycle marketing initiatives, and CRM operations. This role is responsible for developing and executing CRM strategies that drive customer engagement, retention, loyalty, and lifetime value across multiple communication channels.
As a Head of CRM, you will own the CRM roadmap, manage a team of CRM specialists, collaborate closely with Product, BI, Marketing, VIP, and Creative teams, and continuously optimize customer journeys through segmentation, personalization, automation, and testing.
This is a high-impact leadership role offering the opportunity to shape CRM strategy, build scalable retention programs, and directly influence business growth.
Responsibilities
CRM Strategy & Leadership
 

• Develop and execute the overall CRM and customer retention strategy aligned with business objectives.
• Own customer lifecycle management across all stages: onboarding, activation, retention, reactivation, and loyalty.
• Define CRM KPIs, monitor performance, and drive continuous improvement initiatives.
• Build and manage the CRM roadmap, prioritizing projects based on business impact.
• Lead, mentor, and develop the CRM team, establishing best practices and operational excellence.

Campaign Management & Automation
 

• Oversee planning, execution, and optimization of CRM campaigns across Email, SMS, Push Notifications, In-App Messaging, Onsite Communications, and other channels.
• Ensure effective campaign delivery through CRM automation platforms.
• Drive personalization initiatives based on customer behavior, segmentation, and predictive insights.
• Establish and optimize automated customer journeys and trigger-based communications.

Analytics & Optimization
 

• Analyze CRM performance and customer behavior to identify growth opportunities.
• Develop segmentation strategies to maximize engagement and retention.
• Lead A/B testing initiatives across communications, offers, customer journeys, and promotional mechanics.
• Monitor customer engagement metrics, churn rates, retention, conversion, and lifetime value.
• Collaborate with BI and Data teams to improve reporting frameworks and customer insights.

Cross-Functional Collaboration

• Work closely with Product, Marketing, VIP, BI, Operations, and Creative teams to deliver integrated customer experiences.
• Guide Creative and Content teams on CRM best practices, messaging frameworks, and campaign optimization.
• Partner with Product teams to implement retention features and loyalty initiatives.

Deliverability & Compliance
 

• Monitor email deliverability, domain reputation, and communication performance.
• Ensure compliance with communication regulations and customer consent management.
• Oversee subscription and unsubscription processes to maintain healthy communication databases.

Requirements
 

• 3+ years of CRM experience, including at least 1 year in a leadership or senior CRM role.
• Proven experience developing and executing CRM and retention strategies.
• Strong expertise with CRM and marketing automation platforms (Customer.io, Optimove, Хtremepush, FastTrack, Salesforce Marketing Cloud, Braze, or similar).
• Strong analytical skills with hands-on experience in customer segmentation and performance analysis.
• Advanced Excel/Google Sheets skills; SQL knowledge is a strong advantage.
• Experience managing A/B testing programs and data-driven optimization initiatives.
• Understanding of customer lifecycle marketing, retention, loyalty programs, and behavioral segmentation.
• Experience working with email deliverability and communication best practices.
• Excellent project management and stakeholder management skills.
• Strong leadership, mentoring, and team development capabilities.
• iGaming experience is highly preferred.

Nice to Have
 

• Experience managing CRM teams in fast-growing environments.
• Knowledge of HTML/CSS for email development.
• Experience with predictive modeling, customer scoring, and advanced personalization.
• Understanding of responsible gaming and regulatory requirements within iGaming.

What You'll Get
 

• Flexible working hours that fit your natural rhythm: 08:00–17:00, 09:00–18:00, or 10:00–19:00.
• 17 working days of paid vacation (available after 6 months).
• Salary in USD.
• Significant ownership and influence on customer retention strategy.
• Opportunity to build and scale CRM processes and team.
• Collaboration with experienced professionals across Product, Marketing, BI, and Operations.
• Access to advanced CRM and marketing technology stack.
• Continuous professional development and leadership growth opportunities.
• Clear structure, transparent feedback, and measurable goals.
• Fun corporate activities and team events.

About the Role

We are looking for a detail-oriented CRM Operations Manager to join our growing iGaming team.

In this role, you will be responsible for building, executing, and optimizing customer communication journeys across multiple channels to increase player engagement, retention, and lifetime value.

You’ll work closely with the design, content, and marketing teams to deliver personalized, high-performing campaigns that enhance the player experience.

Key Responsibilities

• Develop and manage customer journeys and automated CRM workflows.
• Create and execute multi-channel communication campaigns, including Email, SMS, and In-App messaging.
• Manage and update promo pages, banners, and campaign assets, ensuring a seamless user experience.
• Collaborate with design and content teams to ensure consistency in messaging, visuals, and tone of voice.
• Ensure smooth CRM operations and data accuracy across all touchpoints.

Requirements

• Proven experience in CRM operations or lifecycle marketing, preferably in the iGaming industry.
• Hands-on experience with SoftSwiss and Customer.io platforms is essential.
• Familiarity with HTML email templates and basic design workflows.
• Strong understanding of multi-channel CRM communication (Email, SMS, In-App).
• Ability to create and manage automated player journeys and lifecycle campaigns.
• Experience working closely with creative teams (design, content, and development).
• Ability to work independently

PLEASE NOTE that we are searching for candidates who are located in Lviv and are able to visit office in Lviv.

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

We are looking for a passionate and dedicated Strong Middle BI/DB Developer to join our team in Lviv!

What You'll get to do:

• Develop real‑time data processing and aggregation pipelines.
• Create and modify data marts to enhance the data warehouse.
• Manage internal and external integrations.
• Design and deliver various types of reports.
• Main Stack Databases: Google BigQuery, PostgreSQL, SQL ETL: Apache Airflow, Apache NiFi Streaming: Apache Kafka

What You need to know:

• Bachelor’s or Master’s degree in a STEM field.
• Solid understanding of Computer Science fundamentals: Software Engineering, Algorithms, Operating Systems, Networking, etc.
• Strong knowledge of at least one RDBMS (Google BigQuery, PostgreSQL, MSSQL, Oracle, MySQL), including: Query optimization Indexing strategies; Partitioning Practical experience with ETL/ELT processes.
• Experience in creating or supporting Data Warehouses.
• Hands‑on experience with at least one enterprise Business Intelligence platform.
• English: Intermediate+ (reading, writing, speaking).
   

Nice to have:

• Knowledge of analytical data warehouse systems (Google BigQuery, Azure Synapse Analytics, AWS Redshift, Snowflake).
• Programming skills in one language (Python or Java).
• Experience with additional tools and systems such as Apache Airflow and Apache NiFi.
  
  Here's what we offer:
• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• 3 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance
• Hybrid work schedule is available after the first three months of employment with 80/20 office/home format until the end of 2026. Starting from 2027, the policy will transition to primarily office-based work, with up to 10 work-from-home days per year with manager approval.
• Benefit from two Free Fridays each year, limited to one per quarter.
• Daily catered lunch or monthly lunch allowance. 
• Private Medical Subscription. 
• Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.
• Gym allowance.
• Corporate English lessons.
• Support for New Parents:
• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include on-site massages and frequent team-building activities in various locations.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!