Jobs at Djinni

We are looking for a person who will be responsible for the full operational cycle of working with UGC creators: from sourcing and negotiations to contracts, quality control of materials, file uploads, and reporting.

We need someone who will find suitable people to create content for our products, negotiate with them, launch content production, and make sure everything is done according to the brief, on time, and at the required quality level.

What the person will do

1. Sourcing UGC creators, models, and actors

Search for suitable people for content shoots through different channels: social media, direct search, Fiverr, TikTok creator platforms / UGC platforms.

2. Communication and negotiations

Communicate with creators in English: negotiate pricing, deadlines, content format, number of videos, revisions, usage rights, and terms of use for the materials.

The person should be able to negotiate and bargain, as well as resolve minor conflict situations: delays, low-quality content, misunderstanding of the brief, additional terms and contract formats, lack of response, etc.

3. Briefs and task setting

Prepare and send clear briefs to creators.

Make sure the creator correctly understands the task: what needs to be filmed, in what format, which shots are mandatory, and which mistakes must be avoided.

Adapt the brief to the creator or format when needed. Work with different UGC formats: videos, podcast-style creatives, talking head, lifestyle B-rolls, etc.

4. Contracts, rights, and documents

Coordinate the contract process with creators.

Collect the required information and pass the data to the legal team or responsible person. Track which type of contract is needed for each specific creator.

5. Content quality control

Review all received content: videos, photos, individual shots, and source files. Check whether the materials match the brief.

6. Files, spreadsheets, and reporting

Maintain spreadsheets for creators, orders, statuses, contracts, payments, deadlines, and materials. Update statuses for each creator and each content item. This is one of the most important parts of the role. We need someone who does not miss details and does not forget to update trackers.

7. Working with platforms

It is desirable that the person knows how to work with, or is ready to learn, the following tools:

Fiverr, TikTok creator / UGC platforms, Lemlist, Zoho Invoice or similar services, Google Sheets, Google Drive, task trackers.

For Lemlist: it is desirable to understand how to upload leads, fill in email sequences, check emails, launch campaigns, and track replies.

For TikTok / UGC platforms: the person will need to work with platforms where a brand publishes a brief and creators submit ready-made creatives or applications. The person will need to organize these processes, create clear briefs, review incoming materials, and select suitable creators.

8. AI / neural networks

Experience with AI is not required, but will be a plus. It is important that the person is ready to work with AI tools if needed. We need someone who is not afraid of new tools and is ready to carefully test different approaches.

Mandatory requirements

English: confident written and spoken level.

Experience working with UGC creators, models, actors, freelancers, creator platforms, talent sourcing, or similar tasks.

Strong attention to detail and good organizational skills.

Ability to manage many parallel tasks.

Ability to negotiate and communicate with a large number of people.

Understanding of what high-quality UGC content is: natural delivery, good lighting, sound, framing, clear message, and alignment with the brief.

Responsible attitude toward contracts, payments, content rights, and reporting.

Will be a plus

• Experience working with Fiverr.
• Experience working with TikTok creator platforms / UGC platforms.
• Experience with Lemlist.
• Experience with Zoho Invoice or other invoice tools.
• Good level of experience with Google Sheets / Excel.

Personal qualities

We need a person who:

is very attentive to details, does not lose information, likes order in spreadsheets and files, knows how to complete tasks, is not afraid to message people and negotiate, knows how to bargain, reacts calmly to problems, does not need constant micromanagement, and takes deadlines, contracts, and money seriously.

WordPress Developer — Marketing Growth Department

Key Responsibilities

• Take full ownership of the marketing technology infrastructure across multiple brands.
• Develop and maintain WordPress websites – ensure optimal performance, security, and seamless user experience across devices and browsers.
• Collaborate with key stakeholders across the company and the growth team to implement A/B tests, improve page speed, and optimize for SEO.
• Assist with troubleshooting – resolve bugs and address responsive design issues efficiently.
• Participate in team meetings and project management tasks using Asana.

• Align with the webmaster for guidance.

   

Required Skills

• Strong knowledge of the WordPress stack – PHP, HTML, CSS, JavaScript, jQuery, and MySQL with at least 4 years of experience
• Experience with UI design tools (e.g., Figma) and ability to implement pixel-perfect designs.
• Proficiency in WordPress theme and plugin development, including custom fields (ACF), custom post types, filters, and hooks.
• Familiarity with version control (Git).
• Troubleshooting and debugging skills – performance issues, plugin conflicts, and responsive design bugs.
• SEO knowledge – technical SEO principles, site structure, speed optimization, and schema.
• A/B testing knowledge – experience with data-driven testing and improvement strategies.
• Advantage: React & VWO knowledge.
• Languages: Proficient in English and Ukrainian.
   

Soft Skills

• Self-starter attitude – independently drive improvements.
• Attention to detail – thorough approach to quality control and testing.
• Problem-solving mindset – proactive, solution-focused approach.
• Effective communication – strong interpersonal skills for collaborating with design, content, and marketing teams across a remote, multicultural environment.

We are looking for a Mechanical Engineer who will focus on the assembly, prototyping, and integration of drone systems.
In this role, you will work closely with the R&D team to build, test, and improve UAV platforms and related hardware solutions.

This position combines hands-on engineering work, electronics assembly, and mechanical integration of drone systems used in demanding environments.

What you will do:

• Assemble and integrate drone (UAV) platforms and onboard electronic systems, including small-scale production batches (50–100 units) before transfer to mass production
• Perform soldering and installation of SMD components and electronic modules
• Build and test prototype devices and experimental systems
• Participate in the development and debugging of PCB-based hardware solutions
• Work with drone mechanics, structural components, and system integration
• Support the R&D team in building and testing new drone and glider prototypes
• Assist with preparing hardware for testing and field deployment

What we are looking for:

• Practical experience in electronics assembly, soldering, or hardware prototyping
• Experience working with PCB boards and electronic components
• Understanding of basic electronics and hardware systems
• Experience assembling mechanical and electronic systems
• Attention to detail and ability to work with small electronic components
• Ability to work hands-on with tools, lab equipment, and hardware

Nice to have:

• Experience with UAVs / drones or radio equipment
• Experience assembling custom PCB boards
• Experience with 3D modeling tools
• Experience working with prototyping equipment or small-scale production

What we offer:

• Work on innovative UAV and drone technologies
• Participation in R&D projects developing new aerial systems
• Official employment
• Possibility of military reservation (with applicable documents)
• A team environment where initiative and technical curiosity are encourage

Proxima Research, a leading provider of innovative technological solutions for the pharmaceutical industry, is seeking an ambitious and results-driven Head of Support Center to elevate customer support within the Proxima Cloud CRM ecosystem. A trusted Amazon partner, the Proxima Cloud CRM ecosystem offers cross-platform, multi-channel CRM functionality with a flexible management system designed to ensure customer success.

If you’re looking for new challenges and possess the necessary skills to systematically and effectively address customer needs, Proxima Research provides the perfect opportunity to drive growth and achieve success.

Key Responsibilities:

• automation of customer support processes,
• implementation of an optimal platform for managing the support service,
• formation and coordination of a team of help-desk and custom-response managers,

• setting and monitoring KPIs for the team

   

Experience and Skills:

• Experience in setting up and administering Zendesk
• Experience in building a KPI system and managing support team performance
• Confident English skills at B2 level or higher
• Experience in implementing and configuring AI chatbots is desirable

• Experience working in B2B product support (SaaS is an advantage)

   

We Offer:

• Direct reporting to the Head of Businees Unit
• Established resources in customer support with opportunities for innovation.
• Competitive salary and quarterly bonuses.

Our Mission and Vision

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.

About the Role

As a Junior Operations Analyst, you’ll dive into Solidgate’s internal processes and help optimize them to ensure our clients get the best payment solution on the market.

This role gives you hands-on experience at the intersection of operations, analytics, and product — working side by side with our technical and business teams to make payments seamless for businesses worldwide.

What you’ll own

— Conducting technical onboarding of new clients into the Solidgate system
— Supporting processes related to Solidgate’s payment services
— Building new workflows and optimizing existing ones
— Handling analytical requests from clients
— Setting up payment routing
— Collaborating closely with product and technical teams inside the company
— Communicating with partner banks’ technical support teams
— Detecting and resolving anomalies in the payment process

You’re a great fit if you have 

— Bachelor’s in Applied Mathematics / Systems Analysis / Software Engineering / related field (completed or in progress)
— Excellent written and verbal communication skills
— English proficiency at Upper-Intermediate level or higher
— Knowledge of SQL and Python

Nice to have

— Practical experience with Postman
— Basic knowledge of Tableau or other data visualization tools

Why Solidgate?

— No internships here — we build careers. Get hands-on from day one and make a real impact.
— Your work = real outcomes. Shape how global companies move money.
— Grow like crazy. Learn from top fintech pros and level up faster than anywhere else.
— Flex your schedule. Balance studies and work with flexible hours that fit your life.
— Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing.
 

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.

Tomorrow’s fintech needs your mindset. Come build it with us.

About Us

Our team consists of like-minded and motivated professionals passionate about photography, photo editing, and innovations. TouchRetouch is our most well-known app, trusted by millions of photographers worldwide.
We are passionate about innovation and excellence, and we are looking for a Strong Middle / Senior iOS Developer to join our team and help us maintain the highest standards of quality in our mobile apps.

Job Description

As a Strong Middle / Senior iOS Developer at ADVA Soft, you will take ownership of key parts of our iOS applications and actively contribute to architectural decisions, performance optimization, and feature development.
You will collaborate with designers, product managers, and developers to deliver pixel-perfect, high-performance apps that delight our users.
You’ll also have the opportunity to mentor less experienced teammates and help shape the technical direction of our projects.

Key Responsibilities

• Design and implement complex features with a focus on performance, scalability, and clean architecture.
• Participate in defining architecture and choosing the best patterns and frameworks for new and existing products.
• Collaborate with designers to translate UX/UI ideas into functional and visually appealing interfaces.
• Optimize performance and ensure high stability and reliability of existing applications.
• Conduct code reviews, mentor junior developers, and enforce best coding practices across the team.
• Participate in sprint planning and provide accurate time estimations for development tasks.
• Integrate and maintain analytics, attribution, and subscription frameworks such as RevenueCat, AppsFlyer, and Amplitude.

• Stay up-to-date with the latest iOS technologies, trends, and tools to continuously improve development processes.

   

Qualifications

• 3+ years of professional iOS development experience.
• Strong proficiency in Swift and Objective-C (including experience with mixed Swift/Obj-C projects).
• Solid understanding of UIKit.
• Deep knowledge of iOS frameworks, multithreading, memory management, and performance optimization.
• Proven experience implementing clean architectures (MVVM, VIPER, Clean Swift, etc.).
• Hands-on experience with RevenueCat, AppsFlyer, and Amplitude.
• Understanding of asynchronous programming.
• Strong understanding of UIViewController/UIView lifecycle, Auto Layout, Animations, and adaptive UI for iPhone/iPad.
• Familiarity with Gitflow and collaborative team workflows.
• Experience integrating in-app purchases, push notifications. 

• Intermediate+ English for effective communication and documentation.

   

   

Would Be a Plus

• Experience working with C++ classes to exchange data with the core part of the application (bridging between C++ and Swift/Objective-C layers).
• Experience with Combine or Swift Concurrency (async/await).
• Familiarity with Agile/Scrum methodologies.
• Understanding of UI/UX principles and ability to collaborate closely with designers.
• Bachelor’s degree in Computer Science, Information Technology, or related field.

• Previous experience mentoring or leading small teams.

   

What We Offer

• Flexible working hours and remote work options.
• Comfortable, fully equipped office in Lviv, Ukraine.
• Opportunity to work on high-impact, globally recognized products like TouchRetouch.
• Collaborative and inclusive team culture focused on innovation and quality.
• Paid medical leaves and 28 paid vacation days per year.
• Continuous professional growth through code reviews, internal knowledge sharing, and collaboration with experienced engineers.

We’re looking for an experienced specialist to scale our affiliate direction and grow strategic partnerships.

🔹 Requirements:
• 2+ years in an affiliate network (iGaming)
• Experience scaling affiliate programs and partnerships
• Strong understanding of traffic sources, KPIs, and affiliate tools
• Leadership/mentoring experience is a plus
• English — B1+

🔹 We offer:
• Competitive salary
• Fast career growth
• Exciting iGaming projects
• Remote & flexible work format
• Friendly professional team

WinexAff is a fast-growing affiliate network in the digital marketing industry, and we are expanding our team.

🔹 Responsibilities:
• Develop and manage the affiliate program
• Attract new partners and build long-term relationships
• Communicate and negotiate with affiliates and advertisers
• Analyze campaign performance and optimize results
• Support and grow the partner network

🔹 Requirements:
• 1+ year of experience working specifically in an affiliate network (preferably gambling/iGaming)
• Understanding of affiliate marketing tools and traffic models
• Strong communication and analytical skills
• Existing industry contacts will be a plus
• English level — B1+

🔹 What we offer:
• Competitive compensation
• Fast career growth opportunities
• Exciting projects with well-known brands
• Friendly and professional team
• Remote work format and flexibility

Responsibilities:
• Search and attract new partners (affiliate networks & direct advertisers)
• Negotiate and onboard partners into the network
• Build and maintain long-term partner relationships
• Analyze deals and optimize performance based on KPIs
• Prepare contracts and manage related documentation
• Represent the company at iGaming conferences and industry events

🔹 Requirements:
• 1+ year of experience in Business Development / Affiliate / Sales in iGaming
• Understanding of RevShare, CPA, Hybrid, and Flat models
• Strong analytical skills
• Confident Google Sheets / Excel user
• English — Intermediate+
• Strong communication and negotiation skills

🔹 What we offer:
• Remote work format
• Competitive compensation
• Flexible schedule and fast decision-making
• Professional growth support
• Corporate events and team activities

We are Gaxos Labs, building and scaling profitable B2C AI web products.
 

Our current products are Art-Gen, our flagship AI image and video generator, and UnGPT, a humanizer, plagiarism checker, and grammar checker.
 

We are looking for a Meta Ads Manager to own paid social growth from day one. We already have a production team, advanced funnel builder, Meta analytics and attribution set up, plus several months of ad account and creative testing history. Your role is to analyze what we have, find patterns, and scale the channel with the team.


Responsibilities

• Plan, launch, optimize, and scale Meta Ads campaigns focused on CPA and ROAS
• Analyze existing ad account data, creatives, funnels, and performance history
• Run A/B tests across creatives, audiences, placements, funnels, and offers
• Build and test growth hypotheses based on data
• Analyze LTV, ARPPU, ARPU, churn, retention, CPA, and ROAS
• Manage and scale budgets across Tier 1 GEOs
• Work with the creative team to brief, test, and scale creatives
• Help shape marketing strategy with the team
• Test new channels such as TikTok, AppLovin, and others
   

Requirements

• 2+ years of hands-on Meta Ads experience
• Experience managing $500k+ monthly budgets per product
• 2+ years with subscription-based B2C products
• Strong focus on CPA and ROAS
• Experience scaling in Tier 1 markets
• Strong understanding of CPA, ROAS, ARPPU, LTV, churn, and retention
• Experience with GA, Looker Studio, GTM, and Sheets
• Ability to analyze creatives, funnels, attribution, and user behavior
• High ownership, accountability, and result-driven mindset
   

What we offer

• Profitable AI products already scaling
• Clear ownership of Meta Ads from day one
• Established creative production team
• Advanced funnel builder already in place
• Meta analytics and attribution already set up
• Several months of ad account and creative testing history
• Tested creatives ready to analyze, improve, and scale
• Flexible working hours
• Unlimited vacation policy
• Real impact on growth, not just campaign execution

We’re currently supporting our US-based client as they expand their e-commerce project, and we’re looking for Customer Support Agents who speak Italian and English fluently, enjoy helping people, and are excited to grow with a supportive team.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with our schedule: Mn-Fr 9 a.m. - 6 p.m. US Central Time
- You're calm under pressure and genuinely care about helping people
- You’re comfortable communicating in Italian and English, both written and spoken — at least B2 level

What you’ll get:
- 100% remote work — wherever you feel most productive
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

Role Overview

We are an established tech company scaling our core enterprise platform. We are looking for an experienced AI Architect to design and implement intelligent, generative AI features into our existing highly-loaded backend infrastructure.

We are not looking for a Data Scientist to train foundational models from scratch. We need a seasoned software architect who understands how to treat AI components as powerful integration points, building resilient, secure, and lightning-fast MLOps infrastructure around them. You will lead the transition to an AI-native architecture, ensuring our enterprise applications handle high-throughput AI requests seamlessly.

Tech Stack & Core Responsibilities

LLM Integration & Fundamentals

• Deep understanding of LLM APIs under the hood, with a strong focus on optimizing streaming, maximizing throughput, and minimizing Time-to-First-Token (TTFT).
• Advanced manipulation of context windows, tokens, Temperature, and Top-P settings for enterprise accuracy.
• Experience evaluating and deploying both proprietary foundational models (GPT-4o, Claude 3.5) and Open-Source models (Llama 3, Mistral) based on cost and privacy requirements.

.NET & AI Ecosystem Integration

• Designing AI-native microservices on the Microsoft stack using Semantic Kernel (developing Plugins, Planners, and managing Memory).
• Managing Azure OpenAI Service deployments, including enterprise security configurations, quota management, and Provisioned Throughput Units (PTU).
• Familiarity with alternative orchestration frameworks like LangChain and LlamaIndex for architectural benchmarking.

Enterprise RAG & Data Infrastructure

• Architecting robust Retrieval-Augmented Generation (RAG) systems, building high-throughput Ingestion (vectorization) and Retrieval (search) pipelines.
• Implementing complex document chunking strategies and solving the "Lost in the middle" context problem.
• Hands-on expertise with Vector Databases (Pinecone, Qdrant, Milvus, pgvector) and managing embeddings for similarity search.
• Optimizing search relevance through Hybrid Search architectures (combining Keyword and Vector search).

Advanced AI Patterns

• Designing GraphRAG architectures utilizing graph databases (like Neo4j) to maintain complex contextual relationships for domain-specific queries.
• Orchestrating Multi-Agent Systems (using frameworks like Microsoft AutoGen) to automate multi-step operational workflows.
• Implementing Agentic Workflows leveraging advanced Function Calling and Tool Calling capabilities.

High-Load AI Infrastructure & MLOps

• Deploying and optimizing LLMs in localized environments using vLLM or TensorRT-LLM for efficient request batching.
• Integrating LLMs into event-driven architectures utilizing message brokers (Kafka or RabbitMQ) for asynchronous inference and load leveling.
• Establishing comprehensive LLM Observability to monitor pipelines, gather metrics, and automatically evaluate hallucination rates.

Why Join Us?

• Full autonomy to design the AI architecture for a mission-critical, revenue-generating system.
• Direct influence on the company's long-term technical strategy and AI integration roadmap.
• Remote-first culture surrounded by high-level engineering peers.

How to Apply

Please start your application with the word "Architecture". Provide a brief summary of a complex AI integration challenge you solved: what was the bottleneck (e.g., latency, context limits, architectural coupling), how did you resolve it, and what was the business outcome?

ELEKS Human Capital Administration is looking for a Global Mobility Specialist in Kyiv, Central and Western Ukraine (remote options available). 

REQUIREMENTS
 

• 1+ years' experience in Global Mobility, Immigration Law, International Employment, or other cross‑border compliance fields
• Knowledge of immigration policies and procedures pertaining to work permits, visas, and residence permits
• Understanding of IT services principles and specifics
• Basic understanding of international taxation, social security rules, and C2C calculations, as well as how these impact employee compensation across different countries
• Great communicational skills
• Understanding of commonly used office and collaboration tools (Jira, Office, SharePoint, Google Drive, Workday)
• Bachelor/Master’s degree in MA in Law, International Economics, and International affairs
• Strong team player, adaptable and flexible with the ability to work across cultures and regions
• Upper Intermediate level of English or higher

RESPONSIBILITIES
 

• Manage official employment and termination processes for the company’s entities in various locations, ensuring full compliance with local labour laws
• Prepare and coordinate documentation for visas, work permits, and residence permits; support employees throughout the legalization process
• Provide consultations on international taxation, double taxation, social security matters, and support C2C calculations
• Ensure ongoing compliance of the company’s international entities with local labour and immigration laws.
• Partner with HR, Accounting, Legal, and other stakeholders to resolve issues related to the Global Mobility area
• Track case statuses, prepare reports, analyze trends, and deliver insights on process efficiency, risks, and required improvements
• Develop and maintain the internal knowledge base, policies, and process documentation related to the Global Mobility area
• Conduct research and prepare materials on immigration, taxation, employment, and compliance topics across different countries
• Serve as a primary point of contact for managers, HRs, recruiters, and employees on matters related to the Global Mobility area
• Manage relationships with external vendors (immigration lawyers, tax consultants, CPAs) and support onboarding of new vendors
• Continuously monitor changes in international immigration, employment, and tax legislation and update internal guidance accordingly
• Initiate and implement process improvements to enhance efficiency, compliance, and the overall experience for employees and stakeholders
• Perform additional Global Mobility and compliance-related tasks as assigned

We’re hiring an IT Operations Manager to run IT for our globally distributed engineering organization. You’ll own day-to-day IT operations, drive automation and modernization of our IT stack, and serve as the hands-on technical owner of SOC 2 Type II maintenance and client security reviews.

Must Haves:

• 5+ years in IT operations or IT security, including 2+ years leading an IT Support team.
• Hands-on experience running day-to-day IT for a distributed/remote workforce: Google Workspace administration, SSO, VPN, endpoint protection.
• Mac fleet management via MDM (Jamf, Kandji, Mosyle, or equivalent) — explicit, hands-on, current.
• Experience owning onboarding/offboarding, access management, and asset/licensing processes.
• SOC 2 Type II maintenance - evidence collection, control upkeep, annual audit prep, responding to client security reviews.
• Player-coach comfort - one direct report today; the role requires individual contribution alongside leadership.
• Fluent English; comfortable responding to client security questionnaires and participating in due-diligence reviews.

Nice to Have:

• Prior experience in a technology services, consulting, or outsourcing company (familiar with managing IT around client-specific security requirements).
• Experience leading client security questionnaires and due-diligence responses at scale.

Key Responsibilities:

IT Operations Leadership (primary focus)

• Run day-to-day IT operations for a remote, globally distributed team - endpoint management, identity and access, device lifecycle, collaboration tooling.
• Own onboarding and offboarding end-to-end: account provisioning, MDM enrollment, access grants, secure de-provisioning.
• Maintain asset inventory, software license hygiene, and vendor relationships.

IT Automation & Modernization

• Identify repetitive IT workflows and automate them — scripts, SSO flows, provisioning integrations, ticket automation.
• Evaluate and adopt tooling that reduces manual IT touch work (MDM, HRIS↔IT sync, compliance automation).
• Improve self-service so the organization solves common IT needs without opening a ticket.

Security Compliance Maintaining

• Maintain Transcenda’s SOC 2 Type II program — evidence collection, control ownership, annual audit prep.
• Keep IT-side security baselines current: endpoint protection, access controls, MDM policies.
• Respond to client security reviews, questionnaires, and due-diligence requests as the primary technical contact.
• Monitor relevant IT security risks and adjust baselines; no expectation to author new frameworks from scratch.

Cross-Functional Partnership

• Partner with HR on onboarding/offboarding automation and policy enforcement.
• Partner with Legal on contractual security obligations and client review responses.
• Partner with Delivery on client-specific IT setups and access requirements.
• Communicate changes in IT and security posture clearly to the broader organization.

We're looking for Technical Support Agents to join our 24/7 support team in Kyiv. You'll work alongside a Support Shift Lead, handling inbound customer queries, coordinating with production partners to ensure smooth live event delivery, and serving as the front line for our platform.

This is an excellent opportunity for someone early in their career who is technically curious, a strong communicator, and energised by the fast-paced nature of live events. You'll learn a lot, work on real problems in real time, and play a direct role in keeping live sports on air for viewers around the world.

Responsibilities

• Respond to inbound customer queries via our ticketing system, providing timely and helpful support
• Coordinate with production partners to ensure live events are delivered smoothly and issues are resolved quickly
• Monitor live event delivery and flag issues proactively before they escalate
• Troubleshoot technical issues related to streaming, integrations, and platform access
• Document incidents, resolutions, and useful information for the team knowledge base
• Escalate complex issues to the Support Shift Lead or engineering teams as appropriate
• Participate in shift handovers, ensuring open items are clearly communicated to the incoming team
• Provide feedback on recurring issues, customer pain points, and potential improvements

Requirements

• Strong written and verbal communication skills in English
• Comfortable learning technical concepts - you don't need to be an engineer, but you should be curious and quick to pick things up
• Organised and detail-oriented, able to manage multiple queries and priorities at once
• Calm under pressure and able to think clearly during live events
• Reliable and punctual: shift-based work requires consistency
• Comfortable working rotating shifts as part of a 24/7 operation, including nights and weekends
• Team player who communicates openly and supports colleagues

Nice to Have

• Previous experience in customer support, technical support, or a help desk environment
• Interest in or familiarity with live streaming, video, or sports broadcasting
• Exposure to ticketing systems, CRMs, or support tooling
• Basic understanding of APIs, web technologies, or streaming protocols

What You'll Learn

• How live streaming platforms work at scale
• Technical troubleshooting across video delivery, APIs, and integrations
• Incident management and escalation in a live operations environment
• How to work effectively in a fast-paced, globally distributed team

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.