Jobs at Djinni

As a VIP Customer Support Specialist, you will be responsible for managing and nurturing relationships with our high-value clients. Your goal will be to ensure a premium customer experience by providing personalized, efficient, and solution-driven support. You will work closely with internal teams to address client needs, resolve issues, and contribute to the growth of our VIP program.
Key Responsibilities

• Serve as the primary point of contact for VIP customers, offering personalized support via email, chat, and phone.
• Proactively manage and enhance the overall VIP experience by understanding customer preferences, behaviors, and needs.
• Resolve inquiries and issues in a timely and professional manner, ensuring high levels of satisfaction.
• Collaborate with cross-functional teams (Marketing, Product, Payments, etc.) to address client concerns and provide tailored solutions.
• Monitor and analyze VIP activity to identify opportunities for increased engagement and retention.
• Maintain up-to-date knowledge of company products, promotions, and industry trends.
• Assist in the organization and execution of exclusive events and promotions for VIP clients.
• Provide feedback to improve processes, products, and customer experience.

Qualifications

• Experience: Minimum 2+ years in customer support, account management, or a related role, preferably in the iGaming industry.
• Language Skills: Fluent in English (additional languages are a plus).
• Skills:
  • Strong communication and interpersonal abilities.
  • Problem-solving mindset with attention to detail.
  • Ability to work independently while contributing to a team environment.
  • Proficiency in CRM tools and support systems.

Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

About the Product:

The company develops an advanced monitoring and analytics platform for complex hardware systems. Using embedded data collection, large-scale analytics, and machine learning, the product captures data across development, production, and live operation, providing real-time visibility into system performance, quality, and reliability.

The platform processes large volumes of data in complex environments and helps customers prevent failures, optimize performance, and improve overall system quality. From an infrastructure perspective, it relies on cloud-based and distributed systems, supported by Kubernetes, CI/CD pipelines, infrastructure as code, and monitoring tools.

About the Role:

As a Senior DevOps Engineer, you will design, implement, and maintain scalable infrastructure and deployment processes for a complex, customer-facing product. Working in a small, distributed team with high ownership, you will contribute across the full lifecycle—from design to production. The role focuses on CI/CD pipelines, cloud and Kubernetes environments, as well as system reliability, observability, and performance. You will collaborate closely with development teams to improve deployment processes, automate workflows, and support customer environments when needed.

Key Responsibilities:

• Design, implement, and maintain CI/CD pipelines using GitHub Actions and related tools.
• Develop and manage infrastructure as code using Terraform and Terragrunt.
• Deploy and maintain cloud infrastructure across AWS, Azure, GCP or similar environments.
• Manage containerized environments using Docker and Kubernetes, including Helm charts.
• Automate configuration and deployment processes using Ansible.
• Monitor system performance and reliability using tools such as Prometheus and Grafana.
• Troubleshoot and resolve infrastructure and deployment issues in production environments.
• Collaborate with development teams to improve system scalability, reliability and deployment processes.
• Maintain networking configurations, DNS management, and load balancing solutions.
• Support customer-facing deployments and integrations when needed.

Required Competence and Skills:

• 5+ years of experience as a DevOps Engineer.
• Proficiency with GitHub and GitHub Actions for version control and CI/CD.
• Strong experience with Ansible for configuration management and automation.
• Hands-on experience with Terraform for infrastructure provisioning.
• Strong experience with containerization and Kubernetes orchestration, including Docker and Helm.
• Knowledge of at least one major cloud provider (AWS, Azure, or GCP).
• Proficiency in Python and Bash scripting for automation tasks.
• Good understanding of networking concepts, DNS, and cloud load balancing.
• Experience with monitoring and observability tools such as Prometheus, Grafana, or similar.
• Strong communication skills and ability to collaborate with distributed teams.
• Proficiency in English communication, both written and verbal.

Nice to Have:

• Experience with Terragrunt.
• Basic database knowledge and administration skills.

Why Us:

We provide 20 days of vacation leave per calendar year (plus official national holidays of a country you are based in).

We provide full accounting and legal support in all countries we operate.

We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.

We offer a highly competitive package with yearly performance and compensation reviews.

PwC is a global network of more than 370,000 professionals in 149 countries that turns challenges into opportunities. We create innovative solutions in audit, consulting, tax and technology, combining knowledge from all over the world.

PwC SDC Lviv, opened in 2018, is part of this global space. It is a place where technology is combined with team spirit, and ambitious ideas find their embodiment in real projects for Central and Eastern Europe.

What do we guarantee?

• Work format: Remote or in a comfortable office in Lviv - you choose.
• Development: Personal development plan, mentoring, English and Polish language courses.
• Stability: Official employment from day one, annual review of salary and career prospects.
• Corporate culture: Events that unite the team and a space where everyone can be themselves.

In your role as Microsoft AI Developer, you’ll have the unique opportunity to design and build advanced Generative AI tools, plug-ins, microservices, and extensions. Your work will be essential in leading innovation and delivering high-impact solutions that set new standards for excellence, further strengthening PwC’s reputation for technological leadership, client satisfaction, and continuous growth. If you’re passionate about shaping the future of technology and eager to make a real difference, this is the perfect place to accelerate your career and leave a lasting mark.

Responsibilities:     

• Develop and implement the large-scale AI-driven software solutions using Microsoft 365 Agents Toolkit and Azure technologies.
• Translate business requirements into technical specifications and deliver effective AI and automation solutions.
• Develop, test, and deploy product features, ensuring they align with client needs and quality standards.
• Support agile product delivery by working closely with cross-functional teams and adopting Agile Scrum methodologies.
• Utilize Azure AI Foundry, Azure OpenAI, Graph connectors, API plugins, and Azure AI Search to deliver robust solutions.
• Guide integration of APIs and microservices architectures for scalable and secure applications.
• Implement best practices in source code management, CI/CD, and DevOps using tools like GitHub and Azure DevOps. 
• Troubleshoot complex issues and provide support throughout the software development lifecycle.

Requirement experiences and skills:

• Bachelor’s or Master’s degree in Computer Science or similar field.
• Hands-on experience in agile teams delivering software solutions at scale.
• Proficiency in service-oriented, event-driven, and microservices architectures.
• Expertise in Azure AI tools including OpenAI, Foundry, Functions, Logic Apps, and Teams Toolkit.
• Azure Services certifications will be a plus.
• Experience with Python, containerization (Docker/Kubernetes), and CI/CD pipelines.
• Ability to solve complex problems with creativity and critical thinking.
• Excellent written and verbal communication skills for internal and client-facing interactions.
• Team-oriented mindset with a passion for continuous learning and staying up to date with emerging technologies.

Policy statements:
https://www.pwc.com/ua/uk/about/privacy.html

Who are we?

Fuelfinance is on a mission to revolutionize financial management for early-stage startups, empowering them to take control of their finances and thrive. We recently raised $1M in Seed Funding from top-tier investors like Markus Villig (Bolt), John S. Kim (SendBird), Stratmind, and Bad Ideas funds, following 3 years of profitable, bootstrapped success. Trusted by businesses with over $200M in P&L, including Reface, Petcube, and Hampton, we’ve built a universal tool that brings clarity and insight to finance management.

With 38% of startups failing due to cash flow issues, our goal is to prevent these failures and unlock trillions in GDP growth. At Fuelfinance, we’re not just creating software — we’re safeguarding the future of thousands of startups. Join us and be part of this impact!

fuelfinance.me

www.instagram.com/fuelfinance

youtu.be/eI5VH2Ks9o4

Who are we searching for?

We're looking for a Finance Engineer — someone who can turn manual finance and accounting processes into scalable, automated, AI-supported workflows. This role sits at the intersection of Finance, Accounting, Systems, Automation, and AI.

You'll work directly with our clients and their finance teams: understanding their processes, configuring tools, and building automations that make their finance operations faster, more accurate, and more insightful. Think of it as an advanced, engineering-powered evolution of a finance systems role — you won't just complete finance tasks; you'll design the systems that make finance work smarter.

Whether you're a finance professional who learned to build with AI, or an engineer who developed deep finance knowledge — if you're driven to eliminate repetitive manual work, we want you on our team!

What are your responsibilities?

• Build and improve workflows for reporting, forecasting, month-end review, reconciliations, and financial controls
• Work directly with clients: understand their finance and accounting needs, configure tools, support vendor onboarding, and own system improvements end-to-end
• Translate finance and accounting needs into system logic, automations, workflows, and documentation
• Automate repetitive finance work using AI tools, low-code tools, integrations, and internal workflows
• Connect and structure data from accounting systems, CRMs, payment tools, spreadsheets, BI tools, and data warehouses
• Build checks, controls, and validation logic to improve accuracy and reduce manual errors
• Partner with our engineering team on APIs, integrations, data pipelines, and workflow orchestration

What are the preferred requirements for the role?

• 5+ years of experience in finance systems, finance operations, automation, or engineering roles within complex multi-stakeholder or enterprise environments
• 1+ year of hands-on experience building AI-powered automations, agents, prompts, workflows, or internal tools (Claude / Claude Code, Cursor, Copilot, custom LLM builds, or similar)
• Experience with APIs, system integrations, data warehouses, and automation tools
• Strong understanding of finance and accounting processes: month-end close, reconciliations, AP / procure-to-pay, revenue, reporting, and corporate finance
• Ability to understand how financial data flows between departments and systems
• Fluent English (C1+) and excellent client-facing communication skills — you'll work directly with customers' founders and finance teams
• Strong drive to eliminate repetitive manual work
• Proactivity and high level of responsibility
• Ability to work in a fast-paced environment

Will be a plus:

• Python or other scripting experience
• Experience administering financial, accounting, billing, or ERP systems
• Experience with tools like NetSuite, QuickBooks, Xero, Stripe, Salesforce, HubSpot, Zuora, BigQuery, Snowflake, PostgreSQL, Looker, Power BI, Tableau, Zapier, Make, n8n, or Workato
• Proven impact in numbers: hours saved, manual work reduced, faster reporting, or fewer errors
• Experience working with US-based clients or startups

Reporting Structure: reporting to the Head of FP&A

Recruitment Process:

• Soft skills interview with the recruiter
• Hard skills interview with the Head of FP&A
• Test task
• Culture fit interview with the VP of Operations

Why work with us?

• Build the future of finance work — design AI-native finance operations, not just maintain them
• Rapid skills improvement (you'll work with multiple client businesses with different models and challenges)
• Growth opportunities according to our seniority grading (it comes with a compensation increase)
• Flexible schedule and time-off policy
• 18 days of paid vacation per year, paid sick leaves

ARRISE - is an international IT company that develops and operates live gaming solutions for global platforms.

The team includes over 5,000 professionals across Europe and Canada. The main studio headquarters is located in Sofia, Bulgaria.

 

What you’ll do:

• Host card and table games in a live broadcast format
• Work in a professional studio with lighting, equipment, makeup, and styling provided
• Open, manage, and close game tables

• Collaborate with the studio’s technical and production teams

   

What the company offers:

• Competitive salary:
  €1120 base + bonuses → up to €1530 total
• Quarterly bonuses (up to €410)
• Paid relocation package to Sofia, Bulgaria
• Official employment and stable contract
• Health insurance from day one
• Meal vouchers, transport card, and sports program
• Daily preparation for live sessions (professional makeup & hair styling)
• Opportunities for career growth within an international company

Requirements:

• Willingness to relocate to Sofia, Bulgaria
• English level B1+ (spoken communication)
• Confident communication skills
• Neat and presentable appearance
• Willingness to work in shifts (40 hours/week or part-time)

• Responsible and disciplined

   

💡 No previous experience required — full training is provided before you start.

This role is a good fit if you:

• Are open to relocation and new experiences
• Feel comfortable in a public-facing role
• Want to work in a stable international company and grow in an IT-related environment

About Sprinterra:

Sprinterra is a technology and consulting company providing software development and digital transformation services to clients in the US and Europe. With a team of 60+ professionals, we operate under the Diia.City residency model and are actively building out our finance and administration function.

The Role:

We are looking for an experienced Accountant to own the full cycle of accounting and tax operations for the company, including management of a pool of individual entrepreneurs (FOP UA) and all Diia.City-related financial processes.

This is a hands-on role where you will be the go-to person for everything finance — from day-to-day bookkeeping and tax filings to working with banks, auditors, and regulatory bodies.

Responsibilities:

• Full accounting and tax support for a Diia.City resident company
• Management of 40+ individual entrepreneurs (FOP, Group 3) — accruals, acts, reporting
• Preparation and submission of tax reports (simplified tax system, FOP Group 3)
• Primary documentation — contracts, acts of completed work and other (template-based work)
• Recording business transactions in ERPs.
• Interaction with banks, tax authorities, and the State Tax Service via the taxpayer portal

Required Skills & Experience:

Experience & Education

• Proven experience managing a pool of 40+ FOPs (Group 3)
• Experience working in a Diia.City resident company as accountant
• Degree in accounting, finance, or a related field
• Experience with export of services and basic understanding of US tax legislation — a plus
• Professional certifications — a plus

Knowledge & Skills

• Simplified tax system, FOP Group 3
• UAS (PsBО) and IFRS principles (GAAP — a plus)
• Proper execution of primary documents and recording of business transactions
• Diia.City operational specifics
• Working with contracts and related documents — basic legal literacy

Software

• MEDoc, Vchasno, client-bank systems, taxpayer portal
• Experience with ERP systems
• Google Workspace

Soft Skills

• English — Intermediate or higher
• Attention to detail and thoroughness
• Emotional resilience
• Accountability and independence
• Willingness to learn new tools, including AI and ERP systems

What We Offer

• Competitive salary
• Remote-first, with a comfortable Kyiv office available when needed
• Stable company and team, regulated processes (open to optimization)
• Opportunity to professional grow as accountant in an international IT environment
• The opportunity to learn and apply IFRS/GAAP in practice
• Real impact on building the company's accounting function
• 20 days paid vacation, 10 sick days, Ukrainian public holidays + social packet of benefits

Come make waves with us at Sprinterra! We're ready to elevate your career as you help us redefine the future of business technology.

An ambitious SBSB FinTech Lawyers company that combines advanced financial technology and legal knowledge is looking for a Lawyer!
We help clients navigate the complex world of finance and law by providing innovative solutions in leading industries.

Requirements

• 2+ years of experience in iGaming/Investments. Consulting experience is prioritized
• English level B2+ (spoken and written), fluent Russian and Ukrainian
• Experience consulting clients and conducting negotiations, participating in meetings and conference calls with clients from CIS countries, EU, and Asia
• Experience managing multiple clients simultaneously, readiness for multitasking (prioritization and deadline management)
• Project management skills and practical experience managing multiple legal projects
• Experience leading small legal teams (managerial skills)
• Deadline and risk management, timely escalation of complex issues and independent problem-solving
• Involvement in sales processes, increasing company solutions sales to clients with sales team support
• Proficient file management and drafting of legal and regulatory documentation

Responsibilities

• Conduct consultations with clients (startups or operating companies), including preparation of legal opinions and follow-ups
• Mentor junior lawyers, perform head of practice functions
• Provide 360° legal support to 50+ clients and promptly resolve their inquiries
• Register companies in various jurisdictions worldwide, provide legal support for licensing processes in iGaming, Brokerage, and Investments sectors
• Draft various legal documents (policies, legal opinions, etc.) and contracts
• Collaborate with partners, establish partnership programs
• Open accounts for businesses of varying risk levels (low risk, mid risk, high risk)
• Prepare legal consultations, draft legal documents, proposals, and responses to client requests
• Communicate with government authorities, regulators, foreign banks, lawyers, accountants, and notaries
• Conduct legal audits, due diligence, and counterparty verification

What We Offer

• Fully remote work format
• Competitive salary and motivation system
• Opportunities for professional growth
• Dynamic team environment
• Corporate training and payment for individual training
• Comprehensive health insurance
• Young and friendly SBSB family!

An ambitious SBSB FinTech Lawyers company that combines advanced financial technology and legal knowledge is looking for a sales manager!

We help clients navigate the complex world of finance and law by providing innovative solutions in leading industries.

Main responsibilities:

1. Searching for and attracting new clients, maintaining the interest of existing users.
2. Initiating the first contact with potential clients through various channels.
3. Conducting negotiations and presentations for clients together with lawyers.
4. Closing deals.
5. Initiation of activities to increase sales.
6. Regular attendance at industry events and conferences to expand the network, find clients and partners.

7. Active use of social networks. Development of publications on LinkedIn and involvement of other advertising methods.

    

Requirements for the candidate:

1. Understanding and use of CRM systems for customer relationship and data management.
2. Experience in B2B sales.
3. Proven successful experience in cold sales, confirmed by specific results.
4. Ability to negotiate at various levels, including closing deals.
5. B2+ English language skills.
6. In-depth knowledge of the company’s market and products and services will be an advantage.

7. Ability to use various programs and tools.

    

We offer:

1. Remote format of cooperation.
2. Horizontal and vertical growth opportunities.
3. Competitive salary - fix+bonus.
4. Access to the company’s training programs.

5. Comprehensive health insurance.

    

Become a part of our dynamic and friendly team!

RedCore is an international business group that creates technological solutions for digital markets. 

Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

Powering Growth from the Core — this is the key mission laid under RedCore’s strong foundation. This is how we consistently stay ahead: by evolving and creating scalable solutions, while remaining committed to open and transparent communication with our partners.

We’re looking for a sharp and driven Growth Data Analyst to join our team!

Requirements:

• 4+ years of experience in product/ data analytics.
• Strong proficiency in SQL (including advanced queries and window functions).
• Hands-on experience with BI tools (e.g., Tableau, Power BI).
• Expertise in A/B testing: setup, monitoring experiments, and result analysis.
• Understanding of relational database architecture (ClickHouse, PostgreSQL, BigQuery, etc.).
• In-depth knowledge of statistics and hypothesis testing methods.
• Skills in hypothesis validation and data-driven analysis.

Will be plus

• Experience with Data Science tools for automating A/B test analysis is a plus.
• Experience in iGaming or B2C related industry (preferably whale-driven).

Responsibilities:

• A/B test post-analysis (including statistical review and deep dive);
• Researching for insights, opportunities and growth points aligned with department KPIs;
• Micro-segmentation, offer personalization;
• Customer behavior and product usage analytics (including product, website and mobile app data);
• KPI monitoring and alerting, finding 'why?';
• Developing and maintaining BI dashboards;
• Adhoc analytical requests (segmentation, data export, metric snapshots);
• Brainstorming and collaboration with different business streams;
• Automate recurring analysis tasks to reduce manual overhead.

Our benefits to you:
- Modern corporate equipment based on macOS or Windows and additional equipment are provided
- Paid vacations, sick leave, personal events days, days off
- Referral program — enjoy cooperation with your colleagues and get the bonus
- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
- Rewards program for mentoring and coaching colleagues
- Free internal English courses
- In-house Travel Service
- Multiple internal activities
- Other benefits could be added based on your location

🚀We are looking for an experienced Data Scientist for a full-time job to join our team.


🎯 Requirements:
-2+ years of experience as a data scientist
-BSc in Mathematics, Statistics, Computer Science, Economics, or another related field.
-Experience in using Python & SQL
-Experience with Airflow and GCP
-Experience with Git & CI/CD
-Upper Intermediate English — written and spoken
-Ability to design creative solutions for complex requirements
-Ability to learn and lead projects independently, and to work with minimal supervision with customers (tech & business)

🧩 Responsibilities:
-Conduct independent research, including defining research problems, creating research plans, designing experiments, developing algorithms, implementing code, and performing comprehensive comparisons against existing benchmarks;
-Clearly communicate your research findings to both technical and non-technical audiences
-Work on various data sources and apply sophisticated feature engineering capabilities
-Bring and use business knowledge
-Build and manage technical relationships with customers and partners.

🎯 We offer:

• Paid vacation and sick leave
• We provide the equipment you need to work comfortably (if required)
• We cover 50% of courses if you want to grow professionally
• Regular salary reviews based on your performance
• Competitive salary, depending on your experience
• Always on-time payments — no delays
• A normal, supportive team without unnecessary bureaucracy

🚀 Join a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful projects operating across Tier 1-3 markets worldwide.
 

We are looking for a strong Performance Driver to join our VIP Department and directly influence team motivation, performance, operational tempo, and daily results.
 

This is not a traditional Team Lead or Coach position. We are looking for someone who can energize teams, drive performance, create momentum, and build a high-performance culture.
 

🌍 Fully Remote
📈 Direct Impact on Team Performance & Business Results
🚀 Fast-Growing International Company
💡 High Level of Ownership & Influence
 

About the Role

As a VIP Sales Performance Manager, you will work closely with VIP teams and play a key role in maintaining high energy levels, strong engagement, and outstanding performance across the department.
 

Your mission will be to create and sustain an environment where teams consistently achieve and exceed targets while maintaining a strong performance culture.
 

Responsibilities

• Drive and maintain high team energy and performance
• Monitor team activity, KPIs, and daily efficiency
• Develop motivation systems, competitions, challenges, and incentive mechanics
• Increase team engagement and maintain operational tempo
• Identify performance gaps and implement corrective actions
• Work closely with Team Leads, VIP teams, Retention, and Marketing departments
• Improve productivity, discipline, and overall performance culture
• Support onboarding and adaptation of new team members
• Analyze team performance and identify opportunities for improvement
• Maintain a strong results-oriented environment
 

Requirements

• 3+ years of experience in Sales, Retention, VIP Management, Performance Management, or other performance-driven environments
• Experience in iGaming, Betting, Forex, Crypto, Fintech, or similar industries will be considered a strong advantage
• Experience working with high-performance or target-oriented teams
• Strong leadership, motivational, and communication skills
• Solid understanding of KPIs, team dynamics, and performance management principles
• Ability to work effectively in fast-paced and high-pressure environments
• Strong energy, initiative, accountability, and ownership mindset
• Fluent Ukrainian and Russian communication skills
• English proficiency (B1+) will be considered an advantage
 

What We Offer

• Fully remote work (Monday-Friday, 09:00-18:00)
• Competitive salary based on your experience and impact
• Paid vacation and sick leave
• Professional onboarding and continuous support
• Internal knowledge-sharing sessions and team events
• Corporate psychologist support program
• Opportunities for continuous learning and professional growth
• Dynamic, ambitious, and supportive team environment
• Opportunity to directly influence team performance and business results
 

Why Join Us?

This role is ideal for professionals who enjoy building high-performing teams, creating motivation systems, driving engagement, and helping people achieve exceptional results.
 

If you thrive in fast-paced environments and want to make a measurable impact on team performance, we'd love to hear from you.
 

🚀 Apply now and become part of our growing VIP Team!

🚀 We’re on the hunt for a talented AI/ML Engineer to design, implement, and optimize cutting-edge AI/ML solutions. If you thrive on solving complex problems and creating production-ready models, we’d love to hear from you!

🎯 What You’ll Do:

• Develop and fine-tune AI/ML models for performance and scalability.
• Enhance production models, debug issues, and ensure reliability.
• Work with cross-functional teams to shape future AI/ML innovations.
• Explore emerging AI/ML technologies and recommend tools/frameworks.
• Build robust pipelines using Python, SQL, Docker, and more.

🧩 What We’re Looking For:

• Strong experience in AI/ML, data science, or data engineering.
• Expertise in Python, TensorFlow, Keras, Scikit-learn, and Generative AI.
• Familiarity with Docker, Streamlit, and data tools like Pandas and SQL.
• Strong communication skills and the ability to work independently.
• English: Upper-intermediate or higher.

🎯 We offer:

• Paid vacation and sick leave
• We provide the equipment you need to work comfortably (if required)
• We cover 50% of courses if you want to grow professionally
• Regular salary reviews based on your performance
• Competitive salary, depending on your experience
• Always on-time payments — no delays

• A normal, supportive team without unnecessary bureaucracy

   

Ready to shape the future of AI/ML with us? 🚀 Apply now and be part of something extraordinary!

🚀 Join a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful projects operating across Tier 1-3 markets worldwide.
 

We're expanding our VIP Department and looking for an ambitious, results-driven VIP Account Manager who enjoys communication, sales, and achieving outstanding results.
 

💰 Fixed Salary + Uncapped Monthly Bonuses
🌍 Fully Remote
📈 Clear Career Growth Opportunities
🔥 Performance-Driven Environment
 

About the Role

As a VIP Account Manager, you will be responsible for managing a portfolio of high-value players, building long-term relationships, increasing engagement, and driving revenue through personalized communication and tailored offers.
 

This is a role for someone who enjoys working with people, thrives in a KPI-driven environment, and wants their performance to directly impact their income and career growth.
 

Responsibilities

• Build and maintain strong long-term relationships with VIP players
• Communicate with clients via phone calls, messengers, and email
• Increase player activity, deposits, and overall engagement
• Achieve individual KPI and revenue targets
• Develop personalized offers and retention strategies
• Reactivate inactive VIP players
• Monitor player activity and identify growth opportunities
• Deliver exceptional customer experience and VIP support
• Collaborate with internal teams to improve the overall player experience
• Maintain accurate records and reporting within CRM systems
 

Requirements

• At least 1 year of experience in VIP Management, Retention, Sales, Account Management, or other customer-facing roles
• Experience in iGaming, Betting, Forex, Crypto, Fintech, or other performance-driven industries will be considered a strong advantage
• Strong communication, negotiation, and relationship-building skills
• Sales-oriented mindset with the ability to influence customer decisions
• Experience communicating with clients via phone calls
• Ability to work effectively in a fast-paced, KPI-driven environment
• High level of self-motivation, responsibility, and stress resilience
• Fluent Russian language skills
• English proficiency will be considered an advantage
 

What We Offer

• Fully remote work
• Competitive fixed salary
• 💰 Uncapped monthly performance-based bonuses
• Paid vacation and sick leave
• Professional onboarding and continuous support
• Transparent KPI system and clear performance expectations
• Career growth opportunities within a rapidly growing international company
• Dynamic, ambitious, and supportive team environment
• Opportunity to significantly increase your income through strong performance
 

Why Join Us?

We believe that talented people should be rewarded for their results. Here, your effort, communication skills, and ability to build strong relationships with players will directly influence your success and earnings.
 

If you enjoy communication, competition, and achieving ambitious goals, we'd love to hear from you.
 

🚀 Apply now and become part of our growing VIP Team!

🚀 Join a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful projects operating across Tier 1-3 markets worldwide.
 

We are looking for an experienced Product Owner with a strong background in Tier-1 markets to lead product development, drive business growth, and create outstanding player experiences.
 

This is a high-impact role for someone who combines strong product thinking, data-driven decision-making, and deep expertise in casino products.
 

🌍 Fully Remote
📈 Direct Impact on Product Strategy & Business Results
🚀 International Tier-1 Focus
💡 High Level of Ownership & Decision-Making
 

About the Role

As a Product Owner, you will take ownership of casino product development, collaborate with cross-functional teams, and drive product initiatives from discovery to delivery.
 

You will be responsible for identifying growth opportunities, improving player experience, optimizing product performance, and delivering features that create measurable business impact across Tier-1 markets.
 

Responsibilities

• Own and manage the product roadmap and backlog
• Define product vision, strategy, and priorities based on business goals and player needs
• Analyze product performance and monitor key metrics (GGR, NGR, RTP, Retention, LTV, Conversion)
• Conduct market, competitor, and player research across Tier-1 markets
• Create product requirements, specifications, user stories, and feature documentation
• Collaborate closely with CRM, Analytics, Design, and Development teams
• Drive A/B testing initiatives and data-driven product improvements
• Optimize retention mechanics, bonus systems, and player journeys
• Identify growth opportunities and scale successful product initiatives
• Ensure timely delivery of product features and improvements
 

Requirements

• 4+ years of Product Owner or Product Management experience within iGaming
• Strong experience working with Tier-1 markets
• Deep understanding of casino product metrics (GGR, NGR, RTP, Retention, LTV, Conversion)
• Hands-on experience with analytics and experimentation tools (Google Analytics, Hotjar, Power BI, Amplitude, or similar)
• Strong knowledge of player behavior, segmentation, and customer journey mapping
• Experience designing and optimizing retention strategies
• Experience with bonus mechanics, gamification, and engagement systems
• Strong understanding of UI/UX principles and product development processes
• Experience working with cross-functional teams and managing product backlogs
• Excellent analytical, communication, and stakeholder management skills
• Fluent Ukrainian and Russian communication skills
• English proficiency (B2+) will be considered a strong advantage
 

What We Offer

• Fully remote work
• Competitive salary package
• Paid vacation and sick leave
• Professional onboarding and continuous support
• Transparent processes and clear business goals
• Career growth opportunities within a rapidly growing international company
• Dynamic, ambitious, and supportive team environment
• Access to internal expertise and knowledge-sharing initiatives
• Continuous professional development and learning opportunities
• Opportunity to directly influence product strategy and business performance
 

Why Join Us?

We are building products used by players across multiple international markets and continuously investing in innovation, growth, and product excellence.
 

If you're passionate about product development, analytics, experimentation, and creating exceptional player experiences, we'd love to hear from you.
 

🚀 Apply now and become part of our growing Product Team!

We are looking for a customer-focused, detail-oriented Middle Customer Support L1 Manager to deliver high-quality support for our fintech product. The ideal candidate should be comfortable resolving customer inquiries, guiding users through product features, escalating complex issues to relevant teams when necessary, and delivering an excellent customer experience in an international English-speaking environment.

Requirements

• Upper-Intermediate/Advanced English level.
• Minimum 2 years of customer support experience.
• Adaptability and ability to manage change.
• Strong attention to detail.
• Customer-focused mindset.
• Excellent written business communication skills.

Responsibilities

• Develop and maintain strong relationships with customers and their end-users, acting as a primary point of contact. 
• Assist and guide clients in their onboarding and product-related questions.Manage incoming tickets according to the defined SLA/OKR.
• Effectively solve customers’ inquiries, providing relevant information.
• Ability to explain complex concepts in a clear and concise manner.
• Distribute received requests to the departments in charge.
• Escalate clients' inquiries and requests to relevant departments and monitor their execution.
• Report discovered bugs or system issues for further investigation (if such were detected).
• Keep up-to-date internal knowledge base for the Team.

Good to have

• Task management in JIRA&Confluence.
• Previous experience in fintech.

What you will get with us

• Team-oriented and encouraging work environment.
• Career development opportunity.
• Paid vacation & sick leaves.
• Corporate English classes.
• Paying taxes and conducting private entrepreneurs.
• Internal Referral program.
• Remote-based work.

Hiring process

• CV screening→ Interview with Recruitment Specialist → Test Task→ Interview with Hiring Manager → Job Offer.

Are you ready to explore new opportunities? We invite you to submit your application today. We appreciate your interest and look forward to welcoming you on board!