Jobs at Djinni

Ever wanted to work in a role where communication directly impacts business growth - not just “client support”, but real partnerships, deal scaling, and strategic growth?
Where your ability  to build relationships affects revenue, operations, and long-term collaboration?
Where you’re not just answering messages - you’re helping manage and grow an international affiliate business?

If you understand digital marketing, enjoy working with people, and know how to combine communication, sales, and business thinking - this role is for you.

About the Company

We are an international performance marketing company working across multiple markets, traffic sources, and affiliate partnerships.

Our business moves fast.
We work with clients, media buyers, and internal teams to build scalable marketing operations focused on performance and growth.

We value people who can think commercially, communicate confidently, and help move deals forward.

The Role

We’re looking for a Brand Manager / Affiliate Partnerships Manager to join our remote team full-time.

This role combines business development, affiliate management, client communication, and operational coordination.

You’ll work directly with partners and internal departments to manage daily deal flow, strengthen relationships, and identify opportunities to grow account value.

What You’ll Do

Manage Client Relationships

• Communicate with affiliate partners and clients daily
• Build long-term relationships based on trust and performance
•  Handle negotiations, updates, and ongoing communication

Coordinate Business Operations

• Manage incoming daily orders according to company capacity
•  Coordinate with different internal departments
• Ensure deals are routed efficiently based on business priorities

Grow & Upscale Deals

• Identify opportunities to increase deal value
• Understand client needs and match them with business strategy
• Support revenue growth through smart communication and relationship management

Think Strategically

• Understand how affiliate and digital marketing businesses operate
• Balance partner expectations with company goals
• Help improve workflows and communication processes internally

What You Bring

• Excellent English communication skills (spoken and written)
•  Strong communication and relationship-building abilities
• Understanding of digital marketing and/or affiliate marketing
•  Business development or sales-oriented mindset
•  Ability to multitask and stay organized in a fast-moving environment
• Confidence working with different teams and international clients
• Remote work discipline and strong attention to detail

Nice to Have

• Experience in affiliate marketing, account management, or partnerships
• Experience in performance marketing companies or agencies
• Understanding of traffic sources, offers, or online marketing funnels

What You Get

• Remote Full-Time Position: Work from anywhere with an international team.
• Fast-Growing Industry: Be part of the affiliate and performance marketing space.
• Career Growth: Opportunity to grow into senior partnership or business development roles.
•  Dynamic Environment: No routine support work — real communication, strategy, and business impact.
• International Team: Collaborate with professionals across multiple markets and departments.

Ready to Build Partnerships That Drive Growth?

If you enjoy communication, business development, and working in digital marketing environments where relationships actually matter —
👉 Apply now and grow with an international performance marketing team.

We at Sigma Software are looking for a Middle Python Developer to join an exciting project for a global telecommunications leader.

This is a full-time position based in Ukraine with the flexibility of remote work. You will be part of a skilled Agile team building a high-impact web application that manages and tracks hardware inventories for millions of users.

At Sigma Software, we value innovation, professional growth, and work-life balance. You’ll enjoy working in a collaborative environment and contributing to impactful solutions.

Customer

Our customer is a leading telecommunications company recognized for delivering innovative, large-scale technological solutions. Operating globally, they provide advanced communication services and infrastructure to millions of users and businesses. Known for their commitment to cutting-edge technology, scalability, and reliability, they offer a dynamic and forward-thinking work environment.

Project

The project involves developing a web application to manage and track customers’ hardware inventories. It supports the full lifecycle of hardware contracts and products, enabling efficient reporting, monitoring, and operational control. The application integrates with existing systems, leverages modern frameworks, and follows SAFe Agile methodology to ensure high-quality delivery.

Key Technologies: Python, Django, Django REST Framework, PostgreSQL, Celery, AWS, Unix, Bash, Angular/React

Requirements

• 5+ years of experience in Python
• Practical expertise with Django, Django REST Framework (DRF), and Django ORM
• Solid understanding of PostgreSQL
• Experience writing unit tests using Python’s testing frameworks (e.g., TestCase)
• Familiarity with Celery for task scheduling and asynchronous processing
• Experience with AWS and Unix-based systems
• Bash scripting skills
• Experience with Angular or React
• At least Upper – Intermediate level of English

WILL BE A PLUS

• Experience with microservices architecture
• Knowledge of Docker/Kubernetes
• Familiarity with CI/CD pipelines
• Understanding of telecom industry specifics

Personal Profile

• Proactive and detail-oriented
• Strong communication skills
• Ability to work effectively in distributed teams
• Adaptable and open to feedback
• Collaborative mindset

Responsibilities

• Design and implement well-structured, maintainable, and robust code solutions
• Develop new features and components, perform refactoring, debugging, and ongoing maintenance
• Conduct peer code reviews and adhere to established engineering practices
• Perform unit and integration testing to ensure code quality
• Analyze requirements and prepare detailed technical designs for features
• Create and maintain technical documentation
• Participate in customer meetings, including conference calls and face-to-face sessions
• Actively contribute to SAFe Agile ceremonies, including estimation, grooming, and planning sessions

We are looking for a talented Sales Manager to join our team remotely.

Position is open to Europe-based candidates only.

Responsibilities

Responsibilities:

• Conducting client search and acquisition, drafting commercial proposals
• Negotiating with new clients and partners
• Maintaining ongoing communication with clients (calls | emails | chat)

• Collaborating with current partners and actively participating in establishing relationships with new partners

   

Requirements

Key competencies:

• 2+ years of experience in the role of Sales Manager
• Experience with fintech products is required
• Understanding and experience working with clients from high-risk industries
• Knowledge of English at Upper Intermediate level or above
• Negotiation skills and ability to deliver results

• Ability to develop and implement client acquisition strategies

   

Conditions

We offer:

• Remote work 
• Compensation for English classes
• Flexible start of the working day

Recruitment process

• HR-interview (30 minutes)
• Culture fit interview (1 hour)
• Final interview (30 minutes)

Responsibilities:

• Assist customers and respond to service requests/inquiries using department-adopted tools and processes.
• Answer customer inquiries by seeking to understand customer issues or requests, clarifying details, researching, and providing information and/or solutions.
• Resolve customer issues through education, solutions or appropriate escalation.
• Document customer interactions with details of inquiries, as well as actions taken within the company’s CRM or otherwise designated system.
• Achieve productivity standards while maintaining the highest level of technical support (e.g., meets or exceeds all departmental goals).
• Escalate unresolved customer questions, issues or complaints to appropriate individual(s) for quick resolution; through a defined escalation process.
• Provide feedback to management regarding necessary changes and updates. This includes feature requests, upgrades, functionality, and customer care issues.
• Continually improve skills/knowledge of ShipHawk product and functionality.
• Continually improve skills/knowledge of customer issue triage.

• Help/contribute to educate new Technical Support Team members and provide support for fellow team members as needed.

   

Requirements:

• Critical thinking and attention to detail.
• Excellent verbal and written English; able to analyze with minimal context.
• Fast learner, curious, and self-motivated.
• Basic IT knowledge; able to support clients via phone or email.
• Strong time management and adaptability.
• Team player with a positive attitude under pressure.
• Works well in high-stress, fast-paced environments.

Experience:

• At least 3 years of experience in technical customer support or a related field.
• Proficiency with Google Suite and SFDC Service Cloud.
• Experience working with ticketing systems.
• Basic understanding of shipping and fulfillment processes in eCommerce.
• General knowledge of ERP systems (Enterprise Resource Planning).

• Preferred: experience or willingness to learn platform technologies (HTML, CSS, NetSuite, XML, SOAP, APIs, Postman)

   

Benefits We Offer:

• $100/month for health and wellness expenses.
• $500/year for medical expenses.
• 20 PTO days.
• Top-level hardware of your choice; ownership will be transferred to you.
• Public holidays in Ukraine are paid days off, and there are also winter holidays.

Ready to join our team? Apply now!

About the Role

We are looking for an experienced Project Manager who can independently lead web and eCommerce projects, manage client expectations, and take full ownership of delivery.

This is not a junior/mid role — we expect you to drive projects, not just coordinate tasks.

Projects

• Corporate websites (WordPress)
• eCommerce projects (WooCommerce, Shopify)

• Long-term support and scaling of existing products

   

Requirements

• 3+ years of commercial experience as a Project Manager in web development
• Proven experience managing WordPress and/or Shopify projects
• Experience leading teams of 4–8 people (developers, designers, QA)
• Strong experience with ClickUp (or similar tools like Jira, Asana)
• English level B2+ (you will communicate with clients directly)
• Strong skills in:
  • Project planning and scoping
  • Task breakdown and prioritization
  • Timeline estimation and delivery control
  • Risk management and problem-solving
• Experience in:
  • Direct client communication and negotiations
  • Handling changing requirements and scope control
  • Running sprint planning, retrospectives, and regular syncs
  • Preparing clear reports and updates for clients
• Understanding of:
  • Web development lifecycle
  • UI/UX basics
  • Technical constraints (at least at a high level)
• Ability to:
  • Take full ownership of projects
  • Make decisions independently

  • Push the team and keep delivery on track

     

Nice to Have (but not required)

• Hands-on experience with WooCommerce / Shopify
• Basic technical background

• Experience working in outsourcing/outstaffing companies

   

Responsibilities

• Full ownership of project delivery (scope, timeline, quality)
• Leading communication with clients (calls, reports, negotiations)
• Managing and coordinating the team on a daily basis
• Setting up and improving internal processes
• Identifying and resolving blockers proactively

• Ensuring predictable and stable delivery

   

What We Offer

• Fully remote work
• Strong and experienced team (no juniors-only environment)
• Projects with real business impact (not “just landing pages”)
• Competitive salary based on your experience
• Salary review every 6 months
• Paid vacation and sick leave (20 working days)

• Team buildings and offline meetups

   

About Artilab

Artilab is a web development team based in Kyiv, Ukraine.
We specialize in building corporate websites and eCommerce solutions using WordPress, WooCommerce, and Shopify.

We focus on long-term client relationships, clean processes, and predictable delivery

Important

Please apply only if you have real experience managing web development projects and can independently lead a team and communicate with clients.

About us: 

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.

We're looking for a UX Writer to join our mobile product design team and help shape the experience for millions of users worldwide. You'll work closely with designers and POs to craft copy that makes complex interactions feel simple, clear, and human.

Your impact:

• Write and refine microcopy across the full app: onboarding flows, error messages, paywalls, success screens, empty states, notifications, and more.
• Collaborate directly with designers in Figma to address user needs and deliver seamless, intuitive experiences.
• Work with POs to understand product goals, user context, and flow logic and translate that into copy decisions.
• Apply insights from UX research and user testing to improve clarity and resonance of in-app language.
• Maintain and evolve our content style guide to keep voice, tone, and terminology consistent across the product
   

About you:

• 1–3 years of experience writing UX copy for digital products (mobile experience is a strong plus).
• Advanced English—both written and spoken. You write with clarity, precision, and appropriate tone.
• Solid understanding of UX principles: flows, information hierarchy, user needs.
• Comfortable working in Figma.
• Able to manage multiple priorities, ask the right questions, and advocate for your ideas.
• A team player who takes shared ownership of outcomes.
• Comfortable using AI tools in a writing context.
   

Nice to have:

• Portfolio or writing samples with your thinking process.
• Experience with A/B testing or data-informed copy decisions.
• Experience maintaining or contributing to a content style guide.
   

What you get at BetterMe:
 

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.
 

We are looking for a motivated and experienced Business Development Manager to join our team. In this role, you will be responsible for ensuring the growth and development of the company's payment segment by finding new payment partners, negotiating deals, and launching effective payment solutions in key regions to drive revenue increase.

What We Are Looking For:

• Minimum 2 years of experience in payment systems, fintech, e-commerce;
• Negotiating with PSPs;
• Drafting contracts, NDAs, and agreeing on terms;
• Analyzing performance metrics and proposing improvement strategies;
• Ability to work in a fast-paced environment and find innovative solutions;
• Skills in working with Excel, Google Sheets, Asana, Jira, Slack, WhatsApp, Teams;
• English language proficiency at B2 level.
• Experience working with the African region in payment solutions is a plus.

Responsibilities:

• Search for new Payment Service Providers (PSPs), research the African market for payment solutions;
• Find promising partners that meet the company's requirements;
• Negotiate fees, risks, and agree on legal, technical, and financial terms;
• Launch new payment methods and develop existing partnerships;
• Coordinate with the integration team and support processes until production;
• Facilitate communication between PSPs, technical teams, and internal departments;
• Review limits, reduce commissions, and implement new features;
• Analyze current PSP performance and initiate improvements;
• Monitor trends and competitors, suggest innovative solutions and alternative methods.

We offer you:

• Stable schedule and remote work;
• Support on various tasks;
• 20 working-days paid annual leave, 5 days paid sick leave, national holidays;
• High salary growth potential;
• Competitive compensation depending on success of your work and your results;
• A unique work environment where you can be a part of creating a new and innovative product.

Requirements:

• Minimum of 2 years of experience with TypeScript and JavaScript
• Strong proficiency in React, Next.js
• Experience with Zustand / Redux or similar state managers
• Styling with MUI (Material UI), CSS Modules
• Familiarity with Git version control
   

Responsibilities:

• Develop and maintain modern React/Next.js applications, corporate websites, and landing pages
• Implement UI components using MUI and consistent design systems
• Manage application state using Zustand or modular state management solutions
• Write clean, reusable, and well-typed code using TypeScript
• Optimize performance, ensure accessibility, and follow best frontend practices

We Offer:

    •    Comfortable office located in the city center

    •    Competitive salary based on experience

    •    Paid sick leave

    •    24 days of paid holiday
 

To Apply: Send us your CV!

Description

GlobalLogic is seeking a Senior Software Engineer to contribute to a sophisticated medical technology platform. This role is designed for a full-stack developer with a strong focus on high-level execution across frontend, backend, and AWS cloud environments. You will be responsible for developing and maintaining complex software features using Vue.js, Python, and Node.js. Working as part of a dedicated team, you will handle complex technical tickets and provide mentorship to mid-level engineers while ensuring software reliability in a regulated healthcare context.

Requirements

• Professional Experience: 5+ years of software engineering experience in a full-stack capacity.
• Technical Proficiency: Strong expertise in Python and Node.js development specifically within AWS environments.
• Frontend Expertise: Extensive experience with Vue.js is highly preferred, including familiarity with migrating from Vue 2 to Vue 3.
• System Architecture: Understanding of multi-region SaaS architectures and the integration of distributed services.
• Regulated Industry Knowledge: Proven experience delivering software within regulated environments (e.g., healthcare or medical technology) is a significant advantage.
• Collaboration: Strong ability to work within a dedicated engineering team, aligning with technical leads and business analysts on product goals.

Job responsibilities

• Full-Stack Development: Drive the implementation of features across the entire application stack, including high-performance web interfaces and scalable backend services.
• Backend & Cloud Services: Develop and optimize backend logic using Python and Node.js within AWS infrastructures.
• Frontend Contribution: Build and maintain modern user interfaces with a strong preference for Vue.js (versions 2 and 3).
• Backlog Execution: Take ownership of items within the project backlog, ensuring technical requirements are translated into stable production code.
• Complex Problem Solving: Tackle senior-level technical tasks, including performance optimizations and the remediation of complex system issues.
• Mentorship: Provide technical guidance and peer support to other developers on the team to maintain high execution standards.
• Quality Standards: Ensure all contributions meet the rigorous quality and safety standards required for regulated product delivery.

Project Description

Sprinterra invites you to join our friendly and talented team!

We’re looking for an experienced Business Analyst to support a long-term, fast-moving project for a renowned jewelry brand based in New York City. You’ll work on two interconnected systems that form the company’s digital foundation:

• eCommerce platform – a customer-facing website for browsing, customizing, and purchasing jewelry.
• Custom ERP system – used internally to manage inventory, appointments, and client relationships.

The project is in active, ongoing development, with continuous enhancements, redesigns, and integration improvements between both platforms. It’s a dynamic environment where requirements evolve and priorities shift, offering plenty of variety and challenge. You’ll collaborate directly with the business owner, client stakeholders, and our development and QA teams to analyze needs, refine requirements, and ensure smooth, high-quality delivery.

AI-Augmented Work & Process Automation

• MUST HAVE Actively use AI-powered tools to accelerate requirements drafting, documentation, and analysis tasks.
• Identify and automate repetitive BA workflows such as ticket creation, requirements formatting, acceptance criteria generation, and status reporting.
• Build and maintain reusable templates, and automation scripts that increase team throughput (skills, plugins etc)
• Evaluate and recommend AI tools or integrations that improve requirements traceability and cross-team alignment.
• Use process modeling and flow automation to optimize handoffs between business analysis, development, and QA.

Responsibilities

• Collaborate with the client’s business owner and internal stakeholders to gather, clarify, and document requirements.
• Translate business needs into clear, actionable user stories and acceptance criteria.
• Work closely with developers and QA engineers to ensure shared understanding and alignment on scope and priorities.
• Participate in estimation sessions with the team to define effort, dependencies, and delivery timelines.
• Analyze risks and dependencies, identifying potential impacts on scope, cost, or schedule.
• Manage change requests — evaluate their impact, document adjustments, and maintain transparent communication with all parties.
• Adapt flexibly to evolving priorities in a fast-paced and continuously changing environment.
• Support ongoing feature enhancements, redesigns, and integration improvements between systems.
• Ensure that deliverables meet both business expectations and technical feasibility standards.
• Maintain clear, organized documentation, generate progress reports and provide regular updates on progress and open items to a Project Manager

Requirements

• 3+ years of experience as a Business Analyst in software development projects, in eCommerce, ERP, preferably in Magento
• Proven experience automating BA tasks and workflows, with measurable impact on documentation speed, requirements quality, or team throughput.
• Experience working on Fixed Cost projects
• Strong analytical and problem-solving skills, with the ability to translate complex business requirements into actionable solutions.
• Experience holding estimation sessions and collaborating closely with technical teams to align on scope and effort.
• Confidence in managing changes assessing impact
• Strong communication skills to collaborate effectively with the team and stakeholders. Clear, well-structured, and timely responses are a must-have in our communication.
• English proficiency at an upper-intermediate or higher level (both written and verbal).
• Proficiency in business analysis tools and techniques (e.g., process modeling, use case development, data flow diagrams).
• Proven ability to produce clear, structured, and high-quality project documentation.
• Detail-oriented mindset with strong organizational and analytical skills.
• Ability to work independently, manage multiple priorities, and adapt in a fast-paced environment.
• A genuine passion for working in a company that values quality, openness, teamwork, and innovation

We are seeking a Senior Full-Stack Software Engineer to join a high-impact project building a next-generation unified pharmacy e-commerce platform. The platform combines OTC commerce and prescription workflows within a single customer journey, following a headless commerce architecture with a React-based storefront and Node.js backend, integrating with existing pharmacy systems (PrimeRx, POS, Admin Portal). This role is critical in delivering an MVP within a ~28-week roadmap in an Agile environment.

Required Skills & Experience

Core Engineering

• 6+ years in software development; Senior-level full-stack background
• Node.js / TypeScript — 4+ years (backend APIs, services, integrations)
• React.js — 4+ years (modern React, hooks, state management)
• Strong proficiency in JavaScript / TypeScript

Architecture & Design

• Ability to operate close to architect level: evaluate tradeoffs, define implementation patterns, and guide other developers
• Strong understanding of API design, service-oriented architecture, and integration patterns
• Experience with authentication/authorization and secure development practices
• Relational database experience, preferably PostgreSQL (schema design, query optimization, migrations)
• Ensure performance, scalability, and security across the platform (including PII and healthcare-sensitive data)

E-Commerce & Integrations

• Experience designing scalable, production-grade web applications — ideally e-commerce, marketplace, ordering, checkout, or transactional systems
• Comfortable integrating with third-party systems: payment processors, fulfillment providers, CRM/ERP, CMS platforms
• Understanding of cart & checkout flows, order lifecycle, and payment integration

Delivery & Collaboration

• Strong engineering discipline: clean code, automated testing, CI/CD, code reviews, documentation
• Experience working in Agile/Scrum teams; active participation in sprint planning, demos, and retrospectives
• Ability to work closely with Solution Architect, Engineering Leadership, Business Analysts, QA engineers, and external client teams
• Ability to work closely with product, UX, and business stakeholders to translate requirements into technical solutions
• Client-facing communication skills (English Upper-Intermediate+)

Ownership & Mentorship

• Strong ownership mindset — takes full accountability for features from design through to production
• Proactive problem-solver, comfortable operating in ambiguity and validating technical approaches
• Ability to support and mentor mid-level engineers
• Contributes to improving engineering processes and standards

Desirable Skills & Experience

• Hands-on experience with headless commerce frameworks (Medusa.js, Shopify Hydrogen, CommerceTools, or similar)
• Experience building e-commerce capabilities: catalogs, carts, checkout, promotions, pricing, inventory, customer accounts, order workflows
• Familiarity with modern React architecture: component libraries, SSR frameworks, design system implementation
• Cloud platforms — AWS preferred
• GraphQL APIs and event-driven architectures
• CI/CD pipelines and DevOps practices
• Experience in healthcare, pharmacy, or regulated domains
• Experience optimizing performance in e-commerce or high-traffic applications

Additional Notes

• Platform technology is not fully locked — comfort with a technical discovery and validation phase is essential
• Strong emphasis on integration-heavy architecture; standalone product experience alone is not sufficient
• Healthcare context implies sensitivity to PII, data privacy, and complex workflows
• MVP-first mindset: ability to prioritize, iterate, and operate comfortably with evolving requirements
• Time zone overlap with US-based stakeholders may be required

We are hiring a Head of Client Execution & Banking Operations to manage relationships with fintech and banking partners and ensure smooth client onboarding and execution.

This is not a pure sales role.

This is an execution-driven, operational leadership position focused on:

Supporting clients through banking processes 

Coordinating account opening procedures 

Managing partner integrations 

Ensuring compliance and process accuracy 

You will act as the bridge between clients, banking partners, compliance, and internal teams.

Location: Remote
Employment Type: Full-Time
English: Advanced (C1+)

About the Company

Bankstore.ai is an innovative AI-powered fintech platform focused on modernizing banking infrastructure and simplifying business banking processes, including account opening and financial integrations.

We work closely with fintech partners, banks, and financial institutions to streamline onboarding, integration, and operational execution.

What You’ll Own

Banking & Partner Relations

Manage relationships with existing fintech and banking partners 

Maintain partner activity and engagement 

Identify and onboard new partners into the ecosystem 

Work with tariff structures and compliance policies 

Client Execution & Account Opening

Support clients during account opening processes 

Coordinate documentation and compliance requirements 

Ensure correct integration of payment/banking solutions 

Troubleshoot operational issues during onboarding 

Operations & Process Optimization

Improve local testing and verification processes 

Maintain structured reporting and documentation 

Build and update internal knowledge base 

Optimize execution workflows across geographies 

Negotiation & Coordination

Conduct negotiations with partners 

Work with affiliate networks and operational teams 

Monitor traffic quality and integration efficiency 

Must-Have Requirements

5+ years experience in fintech / banking / payment operations 

Strong understanding of payment systems and banking processes 

Experience supporting account opening or financial onboarding flows 

Experience working with compliance policies and tariffs 

Advanced English (C1+) 

Strong analytical mindset and attention to detail 

Excellent communication and negotiation skills 

Nice to Have

Experience working with international banking partners 

Understanding of AML/KYC processes 

Experience with payment integrations 

Experience in affiliate or partnership programs

We are hiring a Head of Payments / Banking Relations to lead payment method testing, optimization, and provider evaluation across multiple geographies. This role combines operational oversight, analytical depth, and partner negotiation. You will be responsible for ensuring payment methods function correctly, evaluating provider performance, and optimizing testing and localization processes.

Location: Remote
Employment Type: Full-Time

About the Company

An innovative AI-powered banking platform building infrastructure for banks and payment providers. The company operates at the intersection of fintech, payments, and AI-driven banking solutions.

What You’ll Own

Payment Testing & Optimization

Identify and manage local testers to validate payment methods across different geographies

Compare testing providers based on cost, quality, and efficiency

Optimize local testing workflows and processes

Payment Flow Analysis

Conduct detailed analysis of user payment flows across different providers

Compare payment solutions from multiple vendors

Deliver structured conclusions and recommendations

Reporting & Documentation

Maintain accurate reporting on resource usage

Build and manage a structured knowledge base from testing results

Maintain up-to-date documentation on findings and performance benchmarks

Banking & Provider Relations

Conduct negotiations with payment providers and testing partners

Support evaluation and onboarding of new payment solutions

Ensure understanding of mechanisms behind payment processing and online transactions

Must-Have Requirements

Advanced English (Advanced or higher)

5+ years experience in fintech or e-commerce

Experience working with electronic payment systems

Strong understanding of online payment processing mechanisms

Analytical mindset and high attention to detail

Strong negotiation and communication skills

Ability to learn quickly and work independently

Nice to Have

Experience working with multiple GEO payment integrations

Experience working with acquiring banks or PSPs

Experience optimizing payment conversion rates

Exposure to fraud prevention and payment compliance topics

HESH is a Human-Centric Operating System for the craft economy — an integrated platform combining PLM (Product Lifecycle Management), MES (Manufacturing Execution System), ERP (Enterprise Resource Planning), and MRP (Material Requirements Planning), all driven by AI agents. 

We are looking for a Founding Customer Success & Account Manager to own the customer journey after the sale.

About The Role
This is a hybrid role across Customer Success, Account Management, onboarding, support, and implementation.

You will help new customers launch successfully, make sure they actively use HESH, collect feedback, manage renewals and payments, and identify opportunities for expansion.

You will work closely with the founders and product team, and you will have a direct impact on retention, MRR, customer happiness, and product direction.

Responsibilities

• Onboard new customers and guide them through implementation
• Run kickoff calls, training sessions, and regular customer check-ins
• Help customers configure workflows, tasks, roles, users, and production processes
• Act as the main point of contact for existing customers
• Track customer health, adoption, risks, and follow-ups
• Push customers toward active and consistent product usage
• Handle support requests and coordinate issues with the product/engineering team
• Collect product feedback and turn it into clear insights for the team
• Manage renewals, payment follow-ups, and overdue invoices
• Identify upsell and expansion opportunities
• Build simple processes for customer onboarding, retention, and account management

Requirements

• Experience in Customer Success, Account Management, Support, Sales, or Project Management
• Strong communication skills and ability to work with business customers
• Ability to understand a complex product and explain it clearly
• Comfortable with follow-ups, reminders, payment conversations, and pushing customers to the next step
• Structured and organized: notes, tasks, statuses, CRM updates, follow-ups
• Proactive mindset: you do not wait until the customer complains
• Interest in B2B SaaS, operations, manufacturing, or workflow software

• Fluent English

   

Nice To Have

• Experience in B2B SaaS
• Experience with onboarding or implementation of software products
• Experience with manufacturing, ERP, CRM, inventory, task management, or workflow tools
• Experience working with founders or early-stage startups
• Experience with HubSpot, Notion, Clickup,, Crisp, Slack, or similar tools

What We Offer

• Direct impact on revenue, retention, and customer success
• Close collaboration with founders and the product team
• Opportunity to build the Customer Success function from the ground up
• Work with real manufacturing businesses and solve practical operational problems
• Flexible remote work
• Fixed compensation + possible performance bonus based on renewals, expansion, and collections

Ideal Candidate
You are not just a support person. You can own a customer relationship end-to-end: onboard the company, make sure the team adopts the product, follow up when usage drops, collect payments, spot risks early, and help customers get real value from HESH.

You enjoy working with people, but you are also structured, persistent, and comfortable taking responsibility for business outcomes.

Format

• Office / Hybrid
• Full-time preferred, part-time possible at the start
• Compensation: based on experience + performance bonus

Are you passionate about E-commerce and Content Management? Nestlé Business Services Lviv team is looking for those who are ready to take on the challenge and become a part of our loyal & dynamic team. In this position, you will be able to apply your skills and knowledge in the international environment, cooperate with Nestlé colleagues across the globe and grow your career within the biggest company in the FMCG industry. We’re proud to be an active equal opportunity employer to enhance diversity & inclusion in our company.

You are:

- A digital enthusiast with hands-on experience with e-commerce platforms like Magento, Adobe Commerce, Shopify,

WooCommerce, etc. Knowledge of Hybris will be a plus

- Hands-on experience with CMS including Drupal

- A professional SEO familiarity;

- Knowledgeable in web analytics tools and other optimization tools (e.g. Google Analytics, Google Search Console, Google Tag Manager, SessionCam etc);

- Confident in English on Upper-Intermediate level (both written and verbal);

- A great communicator and a team player.

With you we will:

- Execute content, product, promotion management in Magento2;

- Perform Q&A activities upon introduction of any change on the digital landscape;

- Carry off End-to-end testing prior to release (NDG.COM and Mobile Apps);

- Implement SEO optimization;

- Configure and Q&A existing features on Magento2 platform;

- Track market requests and key activities delivered for the business, report on key activities delivered.

What’s in it for you: 

Remuneration package: annual salary review & bonus, 28 days of paid vacation, paid sick leaves, medical insurance, lunch allowance, IT Club discount program;

Official employment;

Personal & Professional development opportunities

International environment and diverse team;

About Nestlé

Nestlé Business Services Lviv (NBS Lviv) provides world class business services for Nestlé entities in more than 70 countries across the globe. We are experts in accounting, social media monitoring, user management support, payroll, procurement and personal data administration.

Our talented people have a possibility to gain global expertise, practice their language skills (our corporate language is English), obtain new knowledge every day through collaboration with our partners in different countries. They strive for continuous improvement and are eager to participate in challenging tasks.