Jobs at Djinni

We are looking for a strong operational Support Agent who understands that customer support is not just “answering chats”, but a structured function that directly impacts retention and revenue.

Your Zone of Impact 

You will: 

• Handle player inquiries via chat and email (account, payments, bonuses, KYC, technical issues) 

• Work within clear SLA and quality standards • Escalate cases with structured context and proper documentation 

• Track patterns in player requests and flag recurring issues 

• Follow internal processes and contribute to their improvement

We are looking for someone who: 

• Has hands-on iGaming support experience (B2C, Tier 1 markets preferred) 

• Clearly understands: what SLA, AHT, CSAT mean how support impacts retention how escalation flow works 

• Can explain their previous responsibilities with specific examples and metrics 

• Understands how team collaboration works 

• Is comfortable working within structured processes and KPIs • Speaks fluent English (additional languages are a plus) 

• Can work shifts if required

What We Offer:

• Remote work
• Flexible schedule
• Paid vacation and sick leave
• Stable workload in a growing product

About Us:

We are a growing B2B tech agency. We already have a high-level Lead Gen Strategist building our outreach "Playbook." Now, we need a smart, autonomous, and detail-oriented Lead Generation Specialist to execute it.

The Role:

You will be the "hands" on the keyboard. We will provide the strategy, the target audience, and the messaging frameworks. Your job is to research the right prospects, personalize the outreach, send the messages on LinkedIn and Upwork, and manage the inbox to book meetings.

Your Responsibilities:

•   Prospecting: Find decision-makers (CEOs, CTOs, Founders) that fit our exact Ideal Customer Profile.
•   Personalization: Write highly customized first lines/icebreakers based on their profile or company news. (No lazy copy-pasting)
•   Execution: Send proposals on Upwork and manage LinkedIn outreach campaigns.
•   Inbox Management: Reply to interested prospects promptly and get them to book a call.
•   Tracking: Log your daily numbers (messages sent, replies, calls booked) in our tracker.

Requirements:

•   Excellent written English (you must sound like a native professional).
•   Highly autonomous. You don't need someone watching your screen to get the work done.
•   Experience with LinkedIn Sales Navigator and Upwork.
•   High attention to detail.

Compensation:

We offer a reliable hourly rate PLUS a performance bonus for every Qualified Call you book. If you are good at this, you will make great money.

How to Apply (CRITICAL):

To prove you have good English and attention to detail, you MUST include a link to a 1-minute Loom video or audio recording introducing yourself.
 

Also, answer this question in your proposal: If you are reaching out to the CTO of a software company, what is one thing you would look for on their LinkedIn profile to write a personalized first sentence?

(Proposals without a video/audio link will be automatically declined).

ML/CV engineer

We’re looking for a passionate Machine Learning / Computer Vision Engineer to join our team.

As a member of our team, you will participate in research & development of solutions in the field of computer vision, document understanding using cutting-edge machine learning approaches. The position will involve different aspects of R&D including initial research, analysis, prototyping and development. By joining our team you’ll be able to affect Ukrainian Deftech area innovations and contribute to important today’s military products.

Responsibilities:

• Research and development of Image Processing algorithms including CV algorithms
• Research and prototyping of detection and tracking algorithms using ML and CV
• Work with data collection and analysis in order to improve efficiency of ML/CV dependent algorithms

Job Qualification:

• 2 years of commercial experience with Python
• Demonstrated hands-on experience with TensorFlow, PyTorch
• Practical Experience with Machine Learning, including designing, training, fine-tuning of ML models, and integrating machine learning systems into production environments related to Computer Vision, Document Understanding
• Experience with Object Tracking area using ML/CV
• Experience with vision transformer, vision encoder-decoder architectures
• Strong analytical and communication skills

Will be a plus:

• Experience in Miltech development
• Experience with code performance optimization
• Master’s or Bachelor’s degree in computer science, math, statistics, or related field
• Experience in C/C++ 

Working Conditions:

• official employment 
• offline work for growing deftech company (remote is also option but mostly offline)
• military exemption

C++ Software engineer

We are looking for an experienced C++ Software Engineer with strong background in Image Processing to take part in innovative Deftech projects targeted at devices, which will be commercialized for the miltech use. The development process will involve cutting-edge and state-of-the-art technologies, critical thinking, ability to influence and shape the end product.

Responsibilities:

• Research and development of Image Processing algorithms including CV algorithms
• Design, develop and maintain lightweight, efficient C++ inference code for the developed algorithms
• Proactively identify and address performance bottlenecks and memory issues
• Dealing with video processing such as encoding/decoding for platforms like Raspberry PI, IMX etc

Job Qualification:

• Bachelor’s/Master’s degree in Software Engineering or a related field
• 3+ years of professional experience in C++ software development
• Strong background in algorithms
• Experience in image or video processing algorithms development
• Familiarity with software development process and SW lifecycles
• Experienced with Linux

Will be a plus:

• Experience in Miltech development
• Experience with code performance optimization
• Experience with CV tracking algorithms 
• Python for prototyping and/or ML/CV scripts development
• Experience with OpenCV or similar libraries

Working Conditions:

• official employment 
• offline work for growing Deftech company (remote is also option but mostly offline)
• draft exemption

meaningful results that actually matter

Description
We are a forward-thinking software development company, known for our proprietary core platform and its integral components — Sportsbook, CRM, Risk Management, Antifraud, Bonus Engine, and Retail Software Suite.
Join our team to be part of pioneering solutions that not only streamline the work of thousands of employees in every department but also significantly boost profits and elevate product quality.
Your role with us is a key part of a team shaping the future of software solutions in an impactful and dynamic environment.

Requirements
 

• 5+ years of experience in Frontend and/or Mobile development
• 2+ years of experience as an Engineering Manager, Tech Lead, or Team Lead
• Strong production experience with:
  • React.js (modern React, Hooks, component-driven architecture)
  • Flutter for iOS and Android applications
• Solid understanding of software architecture patterns:
  • Clean Architecture
  • MVVM
  • Feature-based / modular architecture
• Experience with state management:
  • React: Redux, Context API
  • Flutter: Bloc, Riverpod, Provider (or similar)
• Experience integrating REST APIs and/or GraphQL
• Experience with CI/CD pipelines for mobile and web applications
• Strong understanding of performance optimization
• Strong understanding of testing strategies (unit, integration, e2e)
• Experience conducting code reviews and enforcing engineering standards
• Experience working in Agile environments (Scrum/Kanban)
• Sprint planning, estimation, and delivery ownership
• Understanding of SDLC and release management processes
   

Responsibilities
 

• Lead and manage Frontend and Mobile engineering teams
• Define and drive technical vision for frontend/mobile platforms
• Mentor engineers and support career growth
• Conduct regular 1:1 meetings and performance reviews
• Participate in hiring and team scaling initiatives
• Own frontend and mobile architecture decisions
• Drive technical strategy and evaluate trade-offs
• Ensure high code quality and engineering best practices
• Establish and maintain development standards
• Oversee application performance and reliability
   

Nice to have
 

• Experience with Micro-frontend architecture
• Analytics integrations
• Knowledge of accessibility standards
• Performance profiling and monitoring tools experience

Working conditions
 

• Vacation: 22 working days per year.
• Sick leave: 5 paid days per year 100% paid without medical certificate
• Sick leave: 10 days per year 100% paid with medical certificate
• Benefit cafeteria personal limit for health support
   

We would be happy to see you in our team!

At VEN, we help brands grow by putting the customer first and email plays a key role in that mission. We’re hiring a Junior Email Marketing Manager to shape thoughtful, high-performing lifecycle communication, turning real data and creativity into campaigns and automations that build trust, retention, and long-term value.

Role Overview

As an Email Marketing Manager, you will own and evolve our email and SMS marketing strategy. You’ll blend creativity and analytics to nurture meaningful relationships with customers at every stage of the lifecycle. 

You’ll be responsible for building and optimizing campaigns and automations, analyzing performance, and continuously testing new ideas to improve results. Over time, you’ll be encouraged to take greater ownership of projects and strategy.

What You’ll Do:

• Grow subscriber lists, maintain list hygiene and strong sender reputation.
• Drive user retention through Email and SMS channels
• Build and manage audience segments based on user behavior and lifecycle stage
• Plan, create, and manage Email and SMS campaigns/automated flows. Write compelling copies and collaborate with designers on visuals and layouts
• Monitor the performance closely, analyze results, outline next steps
• Develop hypotheses and run A/B tests (subject lines, CTAs, incentives, etc.)
• Bring fresh ideas and improvements that help push performance forward

What We’re Looking For:

Required Experience & Skills

• 1+ year of hands-on experience in email marketing
• Experience working with ESPs such as Klaviyo, Mailchimp, or similar platforms
• Strong copywriting skills with a customer-first mindset
• Solid understanding of email deliverability best practices and compliance (understanding of CAN-SPAM, GDPR, CCPA)
• Results-driven mindset with the knack for analyzing data, forecasting outcomes, and proposing testable hypotheses
• Basic knowledge of HTML/CSS
• Proficiency in English (B2 / Upper-Intermediate or higher), written and spoken
• Strong time-management skills and ability to handle multiple projects

Preferred / Nice to Have

• Experience working with Magento
• Background in e-commerce
• Healthcare industry experience (strong advantage)

We are offering:

• Competitive compensation based on experience and skills.
• Remote work.
• Paid vacation of 20 working days per year.
• Health insurance.
• Work Schedule: 8 hours per day, 5 days a week.

Ven Commerce Ltd. is an international company with offices in the USA, Israel, and Ukraine. We provide a complex solution for E-commerce businesses. The main goal is to allow consumer brands and retailers to maximize the potential of their online channels. Our clients are successful retailers, who work in the USA, Canada, Europe, and other countries.

As we expand our team, we are looking for a Senior Google Ads Specialist/User Acquisition Specialist (Google Ads).

Your Key Responsibilities Will Be:

• Develop and manage online campaigns in Google Ads on Tier-1 Markets (US, UK, DE, etc).  Knowledge of other platforms (Meta and TT) will be a plus.
• Experience with analytical tools: Google Analytics, Piwik, Tableau, or similar systems for data collection and analysis.
• Autonomy and a strong ability to proactively generate impactful solutions.
• Collaborate with our marketing team in designing creative campaigns.
• Monitor and report on key performance indicators (KPIs).

Skills & Qualifications requirements:

• You have 2 - 5 years of experience in performance marketing (Google Ads), preferably at B2C.
• Experience with the US market is highly preferred.
• Deep understanding of advertising metrics such as ROI, ROAS, LTV, CTR, CPC, CPM, CPA, and the ability to apply them in work.
• Experience working with Tier 1 markets and big budgets.
• Proficiency in English — B2 or higher level.
• Excellent communication skills, with the ability to effectively communicate ideas, feedback, and instructions to team members, stakeholders, and cross-functional teams.
• A strategic thinker with a passion for innovation, and the ability to turn complex ideas into simple, actionable plans.
• We welcome candidates who combine strategic thinking with attention to detail, and a flair for creativity.

We are offering:

• Competitive compensation based on experience and skills.
• Remote work.
• Paid vacation of 20 working days per year.
• Health insurance.
• Work Schedule: 8 hours per day, 5 days a week.

About us
ELLI is a personal psychologist based on artificial intelligence, whose mission is to "help people understand themselves". Our goal is to make high-quality psychological support accessible and safe. ELLI is trained under the guidance of experienced psychologists and psychotherapists with extensive clinical experience, ensuring that our approach is based on real therapeutic experience.
 

Data confidentiality is a foundational principle of ELLI. All communication within the platform is fully anonymous, and even our development team has no access to user conversations. We are building a product where trust, privacy, and psychological safety come first.

Job Overview

We are seeking a motivated and detail-oriented Junior Marketing Campaigns Specialist to support the planning, execution, and optimization of multi-channel marketing campaigns. This role is ideal for someone early in their marketing career who is eager to learn, data-driven, creative, and passionate about delivering measurable results.

You will work closely with the marketing, sales, and creative teams to help drive brand awareness, lead generation, and customer engagement.

Key Responsibilities

• Assist in planning and executing integrated marketing campaigns (email, social media, digital ads, content marketing, and events)
• Coordinate campaign timelines, deliverables, and cross-functional communication
• Create and schedule campaign assets including emails, landing pages, and social media posts
• Support A/B testing initiatives to optimize campaign performance
• Ensure brand consistency across all campaign materials

Preferred Skills

• Experience with social media management tools
• Basic knowledge of paid advertising platforms (Google Ads, Meta Ads)
• Familiarity with marketing automation platforms
• Basic graphic design skills (Canva or Adobe tools)
• Understanding of SEO and content marketing principles

What We Offer

• Opportunity to grow within a dynamic marketing team
• Hands-on campaign experience
• Professional development opportunities

=>with the opportunity to move into a full-time role

We are a growing IT recruitment agency with a strong delivery team and proven experience closing technical roles across Europe, Eastern Europe, the US, and Canada.

We are currently looking for a Lead Generator to join us on a freelance basis and help us bring in new B2B clients.

This role is ideal for someone who is confident in outbound lead generation, understands how to approach decision-makers, and wants to grow into a more stable long-term position.

What you will do:

• Identify and approach potential clients that match our ICP
• Search for relevant companies in tech, SaaS, product, outsourcing, and related sectors
• Reach out to decision-makers via LinkedIn and email
• Generate qualified intro calls for our team
• Track outreach activity and lead status in a clear, structured way
• Contribute ideas on targeting, messaging, and lead generation strategy

Who we are looking for:

• Experience in B2B lead generation
• Experience with LinkedIn outreach and prospecting
• Ability to identify decision-makers and hiring signals
• Strong written communication skills
• Organized, proactive, and results-driven mindset
• English level: Intermediate or higher

Collaboration model

We start this role on a freelance basis.

If we see that the collaboration is working well and you are able to deliver consistent results — for example, 3+ qualified client calls per month on a stable basis — we are open to discussing a move into a full-time in-house role.

In that case, the compensation model can be upgraded to include:

• base salary
• fixed bonuses
• performance-based commission

Why this role can be interesting

• Opportunity to start flexibly and prove your impact
• Clear path to a more stable long-term position
• Strong recruitment delivery team behind you
• Transparent communication and performance-based growth
• Real opportunity to influence outbound strategy and business development

If you are interested, please send us a short introduction about your background, your lead generation experience, and the channels/tools you have worked with.

What You’ll Be Driving:

• Monitoring KYC process progress and ensuring adherence to timelines and quality standards;
• Overseeing daily team operations and timely client verification;
• Conducting background checks and verifying customer information in line with legal requirements;
• Collaborating with Security to assess counterparties during due diligence;
• Engaging OSINT investigators to support non-standard KYC cases and verify counterparties' reputation;
• Assessing client-related risks and escalating suspicious cases to C-level;
• Supporting team members in complex cases requiring expertise;
• Reviewing documentation for quality and compliance before final approval;
• Preparing reports for management, highlighting key metrics and challenges;
• Maintaining accurate records of all KYC/KYB activities and verifications;
• Improving KYC processes to enhance efficiency without compromising compliance;
• Training new team members and keeping the team informed of regulatory updates;
• Ensuring confidentiality and secure handling of client data per GDPR and other regulations;

What Makes You a GR8 Fit:

• At least 3 year of experience;
• Fluent English level; 
• A solid understanding of core KYC and CDD concepts and frameworks;
• An overview of the practical components of working within the KYC environment;
• Effective communication;
• Problem solving;
• Cross-functional collaboration;
• Day-to-day team supervision.

Desirable skills and personal features:

• CKYCA or ICA Certificate in KYC and CDD.
   

Why You’ll Love Working Here:

Benefits Cafeteria

An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it:

• Sports – gym, yoga, or any activity to keep you active;
• Medical – insurance and wellness services;
• Mental health– therapy or coaching support;
• Home office – ergonomic furniture, gadgets, and tools;
• Languages – courses to improve or learn new skills.

Work-life 

• Parental support with paid maternity/paternity leave and monthly childcare allowance;
• 20+ vacation days, unlimited sick leave, and emergency time off;
• Remote-first setup with full tech support and coworking compensation;
• Regular team events – online, offline, and offsite;
• Learning culture with internal courses, career development programs, and real growth opportunities.

Our Culture & Core Values

GR8 Tech culture is how we win. Behind every bold idea and breakthrough is a foundation of trust, ownership, and a growth mindset. We move fast, stay curious, and always keep it real, with open feedback, room to experiment, and a team that’s got your back.

• FUELLED BY TRUST: we’re open, honest, and have each other’s backs;
• OWN YOUR GAME: we take initiative and own what we do;
• ACCELER8: we move fast, focus smart, and keep it simple;
• CHALLENGE ACCEPTED: we grow through challenges and stay curious;
• BULLETPROOF: we’re resilient, ready, and always have a plan.

To keep things efficient, please apply only for roles that closely match your experience.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

As EverHelp is constantly growing, we are in search of Partnership Manager. The mission is to develop and scale commercial partnerships that generate predictable revenue, working within a structured partnership framework and closely integrated with sales and operations.

This role focuses on building long-term, commercially effective relationships that consistently contribute to EverHelp’s growth.

Your future responsibilities include:

• Develop and manage commercial partnerships, owning the relationship from onboarding to long-term growth.
• Act as the primary business development and relationship owner for key partners and stakeholders.
• Lead the full partnership lifecycle: partner sourcing, initial outreach, negotiations, commercial terms alignment, partnership launch and further relationship management.
• Coordinate partnership launches, including contracts, workflows, materials, and lead handover to the sales team.
• Maintain and manage the partner CRM, tracking pipeline performance, conversions, revenue, and ROI.
• Build and continuously improve partnership processes, including partner pipeline structure, lead tracking, and reporting.
• Represent EverHelp in joint activities with partners (events, workshops, career fairs) when relevant to business goals.
• Provide regular reporting and insights on partnership performance to internal stakeholders.

Needed experience & skills:

• 2 year + experience working in large, structured organizations (BPO, SaaS, IT services, or similar) with mature partnership or sales processes.
• Ability to conduct business negotiations in English (minimum B2 level).
• Hands-on experience with CRM systems (HubSpot, Pipedrive, Salesforce, or similar).
• Strong understanding of partner analytics: pipeline management, conversion tracking, ROI measurement.
• Experience working with contracts and basic financial models, including calculating partnership profitability and revenue share.
• Confident use of Excel / Google Sheets for operational and analytical tasks.
• Ability to prepare and deliver presentations and partner pitches tailored to different stakeholders.

Nice to have skills:

• Creativity in building win-win partnership models.
• Ability to facilitate negotiations and group discussions.
• Strong cross-cultural communication skills.
• Strategic mindset with the ability to identify scalable partnership opportunities.
• Experience working with international partners and cross-cultural communication.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematic learning & development inside the team and on an individual level: compensation for professional webinars, courses, conferences, etc.,
• Ability to work from Lviv & Kyiv offices with free breakfasts and lunches or fully remotely,
• Team of professionals ready for knowledge sharing, internal professional communities, team buildings,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

At the moment, we are looking for a Manual QA Engineer ($$2000-2500).

Please note that this is a full-time on-site position in our Lviv office.
 

What We’re Looking For 

• Solid understanding of software testing principles, including testing methodologies, techniques, and types of testing.
• Strong analytical and problem-solving mindset — ability to identify issues, think critically, and provide data-driven insights.
• Hands-on experience testing web applications, ensuring quality across different browsers and environments.
• Proven experience in end-to-end product testing, covering both functional and non-functional aspects.
• Proficiency in requirements analysis and validation, ensuring alignment between business needs and technical implementation.
• Practical experience using JIRA (or similar tools) for test case management, defect tracking, and collaboration.
• Excellent self-organization and attention to detail, with the ability to independently deep dive into complex systems and processes.

Nice to Have (Bonus Skills)

• QA certifications such as ISTQB or equivalent, demonstrating formal testing knowledge and best practices.
• Experience testing enterprise systems with hierarchical user structures, including admin portals for managing roles, users, and permissions.
• Familiarity with systems involving complex data mapping or integrations with third-party platforms and APIs.

Responsibilities

• Plan, design, and execute functional and UI testing to ensure software quality across different platforms and browsers.
• Develop, maintain, and update comprehensive test documentation, including test cases, checklists, and test reports.
• Collaborate closely with cross-functional teams — including Developers, Product Managers, and Designers — to ensure shared understanding of requirements and deliverables.
• Participate in requirements review and clarification sessions, identifying gaps, ambiguities, or potential risks early in the development cycle.
• Identify, document, and track defects using issue-tracking tools (e.g., JIRA), ensuring timely follow-up and resolution.
• Validate implemented features and verify bug fixes, maintaining high confidence in product stability and performance.

We offer

• Above market rate salaries
• Flexible working hours and remote/hybrid work options
• 25 days off per year + official holidays off
• Military reservist deferment
• English lessons compensation
• Medical compensation
• Professional Development Budget
• Tech Equipment Allowance
• Cozy office and free snacks
• Team Building and Social Events

If you’re passionate about creating, breaking boundaries, and shaping the future of digital entertainment — you’re one of us. Join our team of talented professionals where your expertise will be valued, your growth supported, and your contributions recognized. Don’t miss the opportunity to be part of an innovative company with a culture that fosters both personal and professional development.

Send us your resume today and let’s build the future together!

We're a client-focused Shopify agency looking for a Shopify developer who takes ownership of their work from estimate to delivery.

This is a remote-friendly position that offers flexibility and room for growth.

Join us and be part of our dynamic team!

What you'll do:

• Build and customize Shopify and Shopify Plus stores – themes, apps, integrations
• Work with clients to clarify requirements and provide realistic estimates
• Troubleshoot and ensure performance across devices and browsers
• Convert designs and requirements into functioning storefronts using HTML, CSS, JavaScript, and Liquid

What we're looking for:

• 3+ years of Shopify development experience
• Strong command of HTML5, CSS3 (SCSS/SASS), Liquid, JavaScript (ES5/ES6) and experience with jQuery
• Knowledge of JavaScript (ES5/ES6) and experience with jQuery
• Solid experience working with Shopify/Shopify Plus stores
• Comfortable with Metafields tools (Metafields Guru, Accentuate Custom Fields)
• Git, Themekit – standard part of your workflow
• You give accurate estimates and flag risks early – not after the deadline
• Strong communicator who can talk to clients, not just to code
• English – Upper-Intermediate (B2+) or higher; experience communicating with clients in English is a plus

Why join us?

• Work remotely with a global team
• Direct access to decision-makers – your input shapes how we work
• Autonomy in technical decisions
• Compensation for professional development courses
• 21 vacation days + paid sick leave + birthday day off

• Salary in USD

   

If this sounds like the kind of work you've been looking for – we'd love to hear from you. Apply now and let's see if we're a match.

Recruitment process:

HR interview → Technical interview + live coding → Offer

P.S: Applications are reviewed within 7 business days. If you do not hear back from us during this time, it means we have reviewed your resume, but currently, your experience does not meet our expectations

We are an exciting new technology startup based out of San Francisco, USA. Our mission is to build an amazing AI driven Project Management platform. A Product that is both pleasant to use by Developers and Engineering leaders, and something that helps engineering teams deliver great results.

Requirements:

● Proficient in JavaScript and experienced with Vue.js framework.

● Working knowledge and experience with JQuery, JSON, CSS, HTML, Bootstrap

● Familiarity with RESTful APIs to connect front-end to back-end services

● Work experience with AWS (S3, EC2, Lambda, API Gateway, SQS, SES, etc.)

● Knowledge of web technologies and UI/UX standards

● Familiarity with cloud message APIs and push notifications

● Proficient understanding of code versioning tools such as Git, BitBucket

● Strong user experience and design skills - being able to suggest improvements

● Deliver enhancements for optimal performance

● Ability to solve problems creatively and effectively

● Angular and other JS Frameworks a plus.

Responsibilities:

● Design and develop new features and capabilities

● Identify and correct performance bottlenecks and fix bugs

● Ensure the performance, quality, and responsiveness of platform

● Collaborate with a team to define, design, and deliver new features

● Help maintain code quality, organization, and automation

● Instrument and follow the product's lifecycle: Design, development, quality, deployment and maintenance

● Develop and adhere to best-practices for developing applications

● Formulate and define system scope and objectives through research and fact-finding to develop or modify moderately complex information systems

Plus:

● Backend experience in Java frameworks such as Springboot

● NoSQL, MongoDB, PostgreSQL

● Working knowledge of English Language

Eatery Club · B2B SaaS · HoReCa Automation

About Eatery Club

Eatery Club is a leading B2B SaaS platform for HoReCa automation. We help restaurants and multi-location chains streamline operations, integrate POS systems and payment providers, ensure fiscal compliance, and deliver modern digital guest experiences — all within a unified platform.

Our product has traction. Customers pay. The market is large and underserved by modern software.

As we continue to scale, we are looking for a Customer Support Manager who will play a critical role in ensuring an exceptional client experience and smooth product operations.

The Opportunity

As a Customer Support Manager, you will be the bridge between our clients, product, and engineering teams.

You will help customers effectively use our platform, resolve technical and operational issues, and contribute to continuous product improvement through structured feedback.

This is a high-impact role directly influencing customer satisfaction and long-term retention.

Key Responsibilities

Client Support

• Provide technical support across all company products (admin panel, mobile application, self-service kiosks)
• Assist clients with system setup and configuration
• Consult customers on platform functionality and best practices
• Process and manage client requests via multiple communication channels (chat, email, phone)

Technical Coordination

• Collaborate with the engineering team to resolve technical issues and incidents
• Escalate and structure bug reports and feature requests
• Participate in testing new features when required

Knowledge & Process Improvement

• Contribute to improving internal documentation and knowledge base
• Assist in creating training materials for clients
• Identify recurring issues and suggest process improvements

What We’re Looking For

Professional Skills

• Experience working with POS systems (Poster, IIKO, or similar)
• Understanding of payment systems and integrations
• Experience working with CRM systems
• Experience in the HoReCa industry is a strong advantage

Communication & Mindset

• Strong customer orientation and empathy
• Excellent communication skills
• Ability to work under pressure and manage multiple tasks
• Fast learner with strong problem-solving skills

Language Requirements

• Fluent Ukrainian
• English — B2 (Upper-Intermediate) or higher

Nice to Have

• Experience in B2B SaaS environments
• Experience supporting multi-component software systems
• Basic understanding of SaaS architecture principles

Why Join Eatery Club

• Work in a fast-growing product company with real market traction
• Opportunity for professional and career growth
• Direct impact on product improvement through customer feedback
• Supportive and collaborative team culture
• Remote-friendly environment

Location: Remote-friendly
Reports to: Head of Operations / Customer Success
Team: Customer Support