Jobs at Djinni

We are looking for a highly organized, customer-focused Support Representative / Client Success Coordinator to become the communication hub between our customers, technicians, office staff, and suppliers.

This is an excellent opportunity for someone who enjoys helping people, multitasking, and keeping operations running smoothly.

Key Responsibilities

Customer Communication

• Answer incoming phone calls professionally.
• Respond to customer inquiries promptly and courteously.
• Schedule appointments and service visits.
• Confirm appointments with customers.
• Notify customers when technicians are on the way.
• Follow up after completed jobs to ensure customer satisfaction.
• Handle customer concerns professionally and escalate when necessary.

Dispatch Coordination

• Coordinate daily technician schedules.
• Dispatch technicians to service appointments.
• Monitor technician progress throughout the day.
• Inform customers of arrival times and schedule changes.
• Reschedule appointments when necessary.
• Coordinate emergency service calls.

CRM & Data Management

Maintain accurate records by updating:

• CRM
• Google Sheets
• Customer information
• Job status
• Appointment schedules
• Estimates
• Work orders
• Technician notes
• Payment status
• Supplier information

Attention to detail is essential.

Supplier Communication

Communicate with suppliers regarding:

• Glass orders
• Hardware availability
• Material lead times
• Delivery schedules
• Product pricing
• Purchase orders
• Order tracking

Follow up to ensure materials arrive on time for scheduled installations.

Administrative Support

Assist with:

• Creating work orders
• Updating job notes
• Organizing digital documents
• Tracking outstanding estimates
• Monitoring customer follow-ups
• Supporting the sales and operations teams
• Maintaining organized electronic records

Daily Responsibilities

• Answer incoming calls.
• Make outbound customer calls.
• Dispatch technicians.
• Update CRM.
• Update Google Sheets.
• Communicate with suppliers.
• Coordinate deliveries.
• Confirm appointments.
• Notify customers when technicians are en route.
• Follow up on completed projects.
• Assist with scheduling changes.
• Keep management informed of any issues affecting customer satisfaction.

Bitmedia Labs is an international product company founded in 2014. Today, we’re a team of 150+ specialists working globally, building products used by millions worldwide.

Our work spans two core areas:
• Game Development — browser-first games for global audiences, centered on reward-driven progression and long-term engagement.
• Digital Advertising — high-performance advertising and affiliate platforms across Web2 and Web3 markets.

We believe great products are built by people who take ownership — shaping direction, making decisions, and seeing their work turn into real impact. Now, we’re looking for a Junior Game Designer to join the team and help us move our products forward.

Responsibilities:
• Work with CRM systems and manage game events;
• Calculate the economic model in the game (expenditure and income of the game currency, complexity curve);
• Formalize and document the design to communicate it to the project teams;
• Manage regular LiveOps Activities;
• Conduct quality control for assigned tasks.

Requirements:
• 1+ years of proven experience in a similar position;
• Basic knowledge of game design (gameplay, player psychology, game mechanics) and UX principles;
• Understanding of in-game economy and balance, player types, mathematics, and probability theory;
• Analytical and formal thinking, able to break problems down into their key variables and identify the relations between them;
• English level — Intermediate +;
• Passion for games.

Nice to have:
• Proficiency with Google Sheets and Excel;
• Interest in blockchain and cryptocurrency;
• Work experience with shipped products;
• Understanding product LiveOps cycles.

Hiring process:
• Intro call with a Recruiter — Interview with the Hiring team — Сollection of recommendations — Offer.

Why join Bitmedia Labs?
We care about what we build — and about the people who build it. Our teams work closely together, share responsibility for the product, and support each other in everyday challenges.

As part of the team, you’ll have:
• Professional growth through products operating at global scale;
• The opportunity to experiment, bring ideas to life, and influence product decisions;
• Collaboration with strong, experienced teammates who value quality and teamwork.

We also support you with:
• Flexible schedule and the option to work remotely or from our hubs in Kyiv, Warsaw, and Berlin;
• Competitive compensation, regular performance reviews, paid vacation, sick leave, and public holidays;
• Modern Apple equipment and thoughtful corporate gifts for holidays and personal milestones;
• Support for your growth: courses, workshops, and conferences.

Through our charity foundation Bit Spilka, led by volunteers from our team, we support the military, medics, and civilians across Ukraine — delivering over $500,000 in aid to date. Here your work also drives social impact, and you can also join our volunteer initiatives.

If this resonates with you — send your CV and join us.
Let’s foster the world together!

We are looking for a Flutter Developer with 3+ years of commercial experience to work on a mobile application in the medical / healthcare domain. The project has an existing codebase, feature-based architecture, REST API integrations, authentication, localization, health-related integrations, maps, and data visualization.

We need a developer who is confident working with Flutter, maintaining and extending an existing app, understanding architecture, state management, navigation, and Android/iOS platform integrations. It is important that the candidate can identify problematic areas in the codebase, analyze the root causes of technical or product issues, and suggest effective solutions.

The candidate should know and be able to work with:

• Flutter / Dart
• BLoC / Cubit
• REST API / Dio / interceptors
• Authentication / token-based sessions/token refresh
• Local storage: Hive / SharedPreferences / Secure Storage
• Navigation: Navigator / GoRouter / protected routing/redirects
• Localization / Easy Localization / multilingual UI
• Connectivity handling
• Permissions: camera, files, location
• Biometric authentication
• HealthKit / Health Connect basics
• File upload/download
• PDF handling
• Maps/geolocation / Google Maps
• Charts/data visualization
• Custom UI components
• Debugging existing code
• Android / iOS build basics
• Working with existing legacy code

We are looking for an AI Application Engineer to build AI-enabled applications, internal tools, and agentic workflows using modern AI coding and development platforms such as Codex, Claude Code, ChatGPT, Claude, Vercel, and related APIs/SDKs. This person will be responsible for turning business needs into working software quickly. They will use AI-native development tools to accelerate prototyping and production delivery, while still applying strong software engineering judgment around architecture, security, testing, maintainability, and user experience. This is not a research role and not a pure prompt-engineering role. It is a hands-on builder role for someone who can design, build, test, deploy, and iterate on AI-powered applications and agents.

The position requires 3-4 hours of overlap with the Pacific time zone.

Key Responsibilities:

• Build AI-powered web applications, internal tools, prototypes, and workflow automations using modern full-stack technologies.
• Develop and configure agents in platforms such as ChatGPT, Claude, and related enterprise AI environments.
• Use AI coding tools such as Codex, Claude Code, Cursor, GitHub Copilot, or similar tools to accelerate software development while maintaining quality standards.
• Build applications using frameworks and platforms such as Next.js, React, TypeScript, Node.js, Python, Vercel, APIs, databases, and cloud services.
• Integrate large language models into applications using APIs, SDKs, tool calling, function calling, retrieval, memory, structured outputs, and workflow orchestration.
• Translate business requirements into working software, including lightweight product discovery, technical design, prototyping, testing, deployment, and iteration.
• Evaluate where an AI agent, chatbot, workflow automation, or traditional application is the right solution.
• Create reusable templates, components, agent patterns, and development practices that help teams build faster.
• Partner with business stakeholders, product managers, designers, engineers, data teams, security, and legal/compliance partners as needed.
• Ensure applications and agents are secure, reliable, explainable enough for the use case, and aligned with company standards.
• Measure adoption, usability, quality, and business impact of AI-enabled solutions.

Required Qualifications:

• 7+ years of software engineering experience, preferably in full-stack, product engineering, internal tools, platform engineering, or automation roles.
• Strong proficiency in TypeScript/JavaScript, especially React, Next.js, Node.js, APIs, and modern frontend/backend development.
• Working knowledge of Python for scripting, automation, API integrations, data handling, or agent workflows.
• Experience building and deploying web applications using platforms such as Vercel, AWS, GCP, Azure, or similar cloud/deployment environments.
• Hands-on experience with generative AI tools such as ChatGPT, Claude, Codex, Claude Code, Cursor, GitHub Copilot, or similar AI development tools.
• Experience integrating LLMs into applications using APIs, SDKs, prompt patterns, structured outputs, retrieval, tool calling, or workflow automation.
• Strong software engineering fundamentals: clean code, testing, Git, code review, debugging, logging, documentation, security awareness, and maintainability.
• Ability to work directly with non-technical stakeholders and turn ambiguous business problems into working solutions.
• Strong judgment about when to use AI, when not to use AI, and how to keep a human in the loop for higher-risk workflows.

Preferred Qualifications:

• Experience building AI agents, custom GPTs, Claude projects, workflow agents, copilots, or enterprise AI assistants.
• Experience with Vercel AI SDK, LangChain, LlamaIndex, Semantic Kernel, OpenAI APIs, Anthropic APIs, or similar frameworks.
• Experience with retrieval-augmented generation, vector databases, embeddings, search, knowledge bases, and enterprise data integrations.
• Experience building internal productivity tools, employee-facing workflows, operations tools, or business process automation.
• Experience with authentication, permissions, secure data handling, audit logging, and enterprise deployment patterns.
• Experience designing lightweight user experiences for AI tools, including chat interfaces, agent dashboards, task flows, and approval workflows.
• Comfortable working in fast-moving, prototype-to-production environments.

 We're Hiring: Web Scraping Support Engineer (Remote)

Hello everyone! Massive is looking for a Web Scraping Support Engineer to join our fully remote team. If you dream in selectors, wake up parsing HTML, and genuinely enjoy helping people solve gnarly data extraction problems — this one's for you.

 What is Massive?
Massive is an infrastructure company powering data-driven innovation at scale. We operate a global proxy network, build managed APIs for search engines (SERP), and Web Unblocking API to bypass anti-bot measures for large-scale data collection and processing.

 Why This Role Is Different
Most support roles are reactive. This one isn't. You're the person customers trust when their scraping pipeline breaks at 2 AM, when a target site changes its structure overnight, when nothing works and nobody knows why. You don't just answer tickets — you solve problems that other engineers can't.

 Who We're Looking For
 

• Troubleshoots in Their Sleep: Broken selectors, anti-bot walls, rotating proxies, CAPTCHAs, headless browser quirks — you've seen it all and you fix it before your coffee gets cold
• AI is your best friend - you know how to leverage AI to be 10X faster and more productive
• Customer-Obsessed & Likable: You're the person customers ask for by name. You explain complex concepts in plain language and people genuinely enjoy working with you
• Can Scrape Anything, Anywhere: SPAs, paginated APIs, rate-limited endpoints, geo-restricted content — if it's on the web, you know how to extract it
• Consumes Data for Breakfast: You think in JSON, dream in XPath, and get excited about a well-structured dataset
• Relentlessly Organized: Your support board is pristine. Every ticket triaged, every follow-up tracked, every edge case documented. Nothing slips through — ever
• Curious Builder: When you notice the same issue three times, you don't just fix it — you automate the solution so it never comes back

 What You'll Be Doing
 

• Own the support board end-to-end with the support team — triage, prioritize, resolve, and follow up on every ticket
• Debug complex web scraping issues across proxy configurations, browser automation, and API integrations
• Help customers build, optimize, and fix their scraping pipelines
• Reproduce issues, identify root causes, and escalate bugs with full context to engineering
• Write documentation and guides that reduce repeat tickets

 Bonus Points
 

• Experience with Puppeteer, Playwright, Selenium or similar browser automation
• Hands-on with proxy networks and IP rotation strategies
• Familiarity with anti-bot systems (Cloudflare, Akamai, PerimeterX, DataDome)
• Working knowledge of Python, Node.js, or scripting languages for data extraction
• no satisfaction until all the work is done and then some

 Ready to Scrape the Future With Us?
Skip the generic resume. Show us something real — a scraper you built, a gnarly problem you debugged, a support process you transformed. We care about what you can do, not where you went to school.
If you read this and thought "finally, someone gets it" — trust that feeling. Apply now.

A program of projects within the Energy domain. We will work on various applications covering generation control, distribution control, transmission control, and service crews control. The implementation area of these products is very high-scale (e.g. country-wide systems).

Requirements:

We are seeking an experienced Senior/Lead BA to join our program team. The BA will play a pivotal role in driving business analysis activities, ensuring accurate requirement gathering, and bridging the gap between business stakeholders and the technical team. The ideal candidate will have proven expertise in conducting discoveries, both onsite and remotely, with experience in the energy and/or manufacturing domains.

Requirements:

• 6+ years of experience as a Business Analyst, with at least 2 years in a Senior/Lead role
• Strong experience in gathering, analyzing, and specifying requirements
• Proven experience with discovery phases, both remote and onsite
• Deep understanding of customer needs and ability to translate them into business/technical requirements
• Excellent communication skills and advanced English proficiency (both written and spoken)
• Experience in energy and/or manufacturing domains
• Good understanding of the AI project lifecycle
• Ability and willingness to travel abroad for short-term business trips will be a plus

Job responsibilities:

• Good understanding of the client’s strategic objectives, business processes, and pain points that can be addressed through AI-driven solutions 
  Lead Idea management process for the AI project(s), including reviewing, approving and funneling ideas, ensuring necessary information is collected
• Requirements gathering, analysis, documentation, and validation for the AI project(s)
• Experience with building and delivering PoCs, PoVs, MVPs and productive builds of AI use cases
• Conduct discovery ideation workshops (onsite and remote) with business stakeholders and SMEs to identify needs and expectations
• Detailing, assessing and prioritizing business needs, converting them into clear AI use cases for data scientists, AI engineers, and development teams working together with business stakeholders and SMEs
• Assess the feasibility and business value of proposed AI use cases and support prioritization based on expected outcomes and organizational goals
• Define success criteria, key performance indicators (KPIs), and acceptance criteria for AI models and AI-enabled features
• Translate business needs into clear and detailed functional and non-functional requirements for AI and data-related initiatives
• Anticipate and identify corner cases, edge scenarios, and potential gaps in requirements, proposing solutions
• Act as a bridge between stakeholders and delivery teams, ensuring alignment of business goals with technical solutions
• Support prioritization of requirements and manage the product backlog where required
• Ensure compliance with the client’s internal processes
• Prepare and participate in client meetings, presentations, and workshops

Fot our partner we loookig for BDR (business development representative). 

Business Development Representative (Outbound)

Remote | Full-time | Global B2B SaaS / FinTech / Crypto Infrastructure

About a Company

Join BitHide and help shape the future of digital payments.

BitHide is a leading non-custodial crypto payment infrastructure built for businesses. In just five years, we've grown from an ambitious startup into a globally recognized company trusted by PSPs, fintechs, enterprise IT companies, and financial institutions worldwide.

Our platform enables businesses to build secure, scalable, and fully controlled crypto payment infrastructure—without relying on third parties.

Why BitHide?

🏆 CV Technology Excellence Awards – Best Non-Custodial Crypto Payment Gateway

🏆 SiGMA AIBC Eurasia – Best Crypto Payment Product Nominee

Unlike custodial providers, BitHide gives businesses full ownership of their wallets, private keys, and infrastructure while delivering enterprise-grade automation, security, and performance.

Today, our customers use BitHide to:

• Build their own non-custodial crypto payment infrastructure
• Automate crypto payment operations
• Process mass payouts to thousands of recipients
• Integrate seamlessly through API, widgets, or payment pages
• Manage unlimited wallets and addresses
• Configure role-based access for teams
• Perform AML risk screening
• Protect financial privacy with enterprise-grade security

About the Role

We're looking for two exceptional outbound Business Development Representatives with a true hunter mindset.

This role is designed for sales professionals who thrive on opening new markets, creating opportunities from scratch, and building relationships with enterprise decision-makers.

You'll be responsible for generating qualified pipeline for our sales team while helping some of the world's most innovative businesses adopt next-generation crypto payment infrastructure.

What You'll Do

• Own the end-to-end outbound business development process, from market research and account mapping to generating qualified sales opportunities.
• Identify, prioritize, and penetrate high-value target accounts across fintech, payment service providers (PSPs), financial institutions, crypto businesses, iGaming, and enterprise software companies.
• Develop strategic outbound plans for named accounts, leveraging multi-threaded outreach to engage C-level executives and key decision-makers.
• Build relationships with prospective customers by understanding their business challenges, technical environment, and growth objectives.
• Create and execute highly personalized, multi-channel outreach campaigns via email, LinkedIn, phone, referrals, events, and partner networks.
• Qualify opportunities by identifying business needs, technical requirements, buying processes, budget, and timelines to ensure strong product-market fit.
• Generate a predictable pipeline of high-quality opportunities while consistently exceeding pipeline creation targets.
• Partner closely with Account Executives to develop account strategies, accelerate deal progression, and maximize conversion rates.
• Gather customer insights, competitive intelligence, and market feedback to influence our go-to-market strategy.
• Represent BitHide at industry events, conferences, and networking opportunities to expand our market presence.
• Maintain accurate CRM data, pipeline visibility, and activity reporting.
• Continuously experiment with new outbound strategies, messaging, and prospecting techniques to improve performance.

What We're Looking For

Must-have

• Experience in Crypto, Blockchain, or Web3.
• 2+ years of experience in outbound Business Development, Sales Development, or B2B Sales.
• Proven success generating pipeline through cold outreach.
• Experience selling B2B SaaS, FinTech, Payments, APIs, Infrastructure, or Enterprise Software.
• Strong consultative selling and discovery skills.
• Experience engaging senior decision-makers and C-level executives.
• Excellent written and verbal communication skills in English (B2+/C1).
• Highly proactive, self-driven, and results-oriented mindset.
• Ability to thrive in a fast-paced remote environment.

Nice to Have

• Experience working with PSPs, payment gateways, fintech companies, or financial institutions.
• Understanding of APIs and technical SaaS products.
• Experience using LinkedIn Sales Navigator, Apollo, HubSpot, Salesforce, or similar prospecting tools.

What We Offer

• 🌍 Fully remote work.
• 💰 Competitive compensation.
• ₿ Salary paid in cryptocurrency before the 10th of each month.
• 📚 50% reimbursement for professional and language courses.
• 🎂 Paid birthday day off after probation.
• ❤️ Financial support programs, including childbirth bonuses, medical assistance, and family support.

Why Join BitHide?

At BitHide, you'll work alongside ambitious, high-performing professionals solving complex technical challenges for customers across the globe.

You'll join a company that isn't simply following the industry—it is helping define it.

If you're an ambitious outbound sales professional looking to make an impact in one of the fastest-growing technology sectors, we'd love to hear from you.

Ajax Systems, an international tech company and the largest manufacturer of security systems in Europe.

We are looking for a new team member to join our System Devisions as a Business Analyst.

The System Division develops the Ajax software ecosystem — including OS Malevich, the Video Management System, cloud infrastructure, and client applications. The team ensures the stable operation of all system components as a unified digital platform.

Video business part is rapidly growing.  This is a great opportunity to join video team.

Requirements:

• 3+ years of experience as a  Business/System Analyst in software companies;
• Upper-intermediate or Advanced English, strong communication skills;
• Strong analytical skills;
• Experience in collection and elaboration of requirements;
• Experience in creating business requirements, specifications, use cases, user stories, acceptance criteria in a clear and concise form;
• Experience in writing technical documentation, creation of system diagrams, wireframes, and prototypes;
• Basic knowledge of software architecture and microservices;
• Advanced knowledge of IP protocol stack, REST API design, integration protocols and data formats;
• Understanding of web and mobile application development processes;
• Self-motivated, well-organized and have strong innovation and facilitation skills.

Preferred Skills:

• Good knowledge of Atlassian stack (Jira, Confluence) and Figma/Sketch/Balsamiq (or similar);
• Knowledge of multiple functional areas such as product management, engineering, UX/UI, customer support, marketing;
• Pre-sale experience;
• Experience in video related features/products will be a plus.

Responsibilities:

• Create and maintain clear and concise business requirements, specifications, use cases, user stories, and acceptance criteria;
• Support the creation of technical documentation, system diagrams, wireframes, and prototypes;
• Collaborate with cross-functional teams to ensure the accurate interpretation and implementation of business requirements;
• Participate in the development and enhancement of Ajax Video;
• Continuously improve processes and propose innovative solutions to business challenges;
• Performing analysis of competitors;
• Check that new requests don’t break anything in the existing product and compliant with the main product goals;
• Aid in testing of a product.

We offer:

• The opportunity to suggest and implement your own ideas that directly influence the product and its mass production;
• A place in a fast-growing company with a motivated and professional team;
• Competitive salary;
• Medical insurance;
• Corporate English classes;
• The opportunity to participate in Ajax’s internal beta-testing program for security systems;
• Discounts from partner companies;

• Discounts on Ajax products.

   

Ajax Systems is a Ukrainian success story that has grown into a global product. Ajax devices are trusted by more than 4.5 million end users and 330,000 PRO users in over 180 countries. The company provides comprehensive solutions to protect residential and commercial properties of all sizes. Today, Ajax portfolio includes 280 devices for intrusion protection, video surveillance, fire safety, and comfort and automation.

Reteno is the messaging platform for app user retention. It’s designed to identify and retain the right users through perfectly timed and channel-optimized campaigns without developers. We help mobile teams grow their product and revenue through personalized push notifications, in-apps, emails, SMS, and more. Reteno is trusted by 500+ leading brands worldwide, including Yoga-Go, BetterMe, Promova, Reface, RetouchMe, and plenty of smaller apps that scale with us.
We are looking for an SMM Specialist with strong expertise in the B2B niche who knows how to promote B2B accounts and engage professional audiences on LinkedIn, Facebook, and other social media platforms.

KEY RESPONSIBILITIES:

- Promote the company and its product (messaging automation platform for mobile applications), as well as the company's CEO accounts on social media.

- Attract new followers, engage with existing followers, and, eventually, generate marketing-assisted leads for the Sales team.

- Understand the specifics of posting one material to different social media platforms (LinkedIn, Facebook, Instagram, X, YouTube Community, Threads). 
- Follow the existing content plan - and later on, create one single-handedly according to strategic markers.
- Create and edit images and short videos with subtitles(reels, shorts, stories) using AI tools or manually, if necessary.
- Produce visual creatives and engaging texts for PPC campaigns (static, animated, videos) at scale.
- Write clearly, concisely, and naturally in English for the brand’s B2B audience.
- Understand visual storytelling (images) and be able to create memes.
- Exploit SMM trends to attract a new audience.
- Keep track of the new features, algorithms, and trends on LinkedIn and Facebook.
- Analyze performance and improve campaign results.
- Produce various types of content for the product, including newsletters, emails, presentations, etc.

PROFESSIONAL EXPERIENCE:
- At least 1 year of experience in B2B marketing, branding on social media, creating high-quality content for LinkedIn, Facebook, and other social platforms (in English).
- Understanding of how various social media platforms work and the specific content presentation styles they require.
- Ability to quickly produce ideas for ad create simple visuals in Canva, Figma, or other graphic design software.
- Understanding of branding: visual identity, communication consistency, and positioning.
- Strong writing, editing, and proofreading skills.
- Advanced proficiency in English.
Essential soft skills: creativity, adaptability, and flexibility, as the work environment is dynamic.
Experience with generating images and videos with AI will be a plus.
Providing your proven social media project stats will be a huge plus.

WE OFFER:

- Flexible 8-hour work schedule, Mon-Fri.

- Opportunity to work remotely or with a hybrid schedule.

- 18 working days of vacation and official holidays off.

- Partial compensation for English language courses and other educational programs;

- An awesome team of professional and fun individuals.

If you’re looking for a dynamic and ambitious product company with continuous innovations and exciting projects (Reteno, eSputnik, Yespo) — join our team.

Location: Remote
Work Hours: 11 AM – 7 PM CET (Barcelona, Berlin, Warsaw)
Type: Full-Time, Long-Term Engagement

About the Role
We’re seeking a software engineer who lead a team of 3 developers and own the technical side of a single Laravel-based web application. You may expect multiple challenges in this project, starting from the existing code base and architecture audit, through the refactoring and enhancements and finishing with aligning team members from different backgrounds. 

The project is related to medical lab testing and includes one custom PHP/Laravel web-application and a number of integrations with the external systems (mostly API-based, both inbound and outbound directions).

While the core responsibility is the technical and solution architecture, the role also includes taking part in urgent bug fixing, building AI development and deployment workflows and coaching. Together with a Ukrainian team of one Project Manager, two developers and one QA, you will also work with two authors of the application and work directly with the US product owners, their management team and support representatives.

Key Responsibilities

• Take ownership over the solution and technical architecture of the application
• Collaborate with the PM and dev team to work on development tasks during low-volume periods.
• Help the team to triage, investigate, and resolve support tickets and application issues as they arise.
• Work with logs, databases, and code to diagnose root causes.
• Participate in stand-ups or team syncs, as needed.
• Maintain high responsiveness during working hours, with a strong sense of ownership.

Technical Requirements
Required :

• 7+ years of experience in software development (reaching the senior-level, TL or architect level)
• Proficiency in PHP/Laravel and frontend-frameworks like Vue or react
• Excellent spoken and written English
• Comfortable working independently during 11 AM – 7 PM CET/Europe hours
• Readiness for occasional availability after hours (paid separately)
• Comfortable working with relational databases (MySQL or PostgreSQL)
• Familiarity with CI/CD pipelines and basic DevOps tools
• Ability to read logs and debug issues in production environments.
   

Nice to Have:

• Experience with AI-tools
• Experience with HIPAA-compliant requirements
• Experience with Wordpress

• Experience with other programming languages

   

Soft Skills

• Self-motivated and able to work independently.
• Strong communication skills with both technical and non-technical team members and customers.
• Eager to learn and take on new challenges.

The Hiring Process:

• 20 minutes intro with Volia PM
• 40 minutes technical interview with Volia Senior Developer
• 30 minutes interview with the customer representatives

ABOUT THE COMPANY

We are an iGaming company with 3+ years of experience, 1,500+ team members, and a portfolio of 11+ successful products in Tier 1–3 markets. We are actively scaling new products and markets, building strong affiliate ecosystems, and strengthening our position within the industry.

ABOUT THE ROLE

We are launching a new Tier-1 project and need someone to build the analytics and fraud control system from scratch — from reporting setup to identifying revenue leak points and suspicious activity across the product.
 

WHAT YOU WILL DO

• Build the reporting system in Microsoft Power BI
• Set up key dashboards for Product, Marketing, Affiliate, and Payments teams
• Ensure data accuracy and completeness
• Analyze key metrics: FTD, conversion, ARPU, GGR, NGR, retention
• Analyze affiliate traffic quality and source performance
• Monitor the full funnel: visit → registration → deposit → gameplay → withdrawal
• Identify suspicious user behavior patterns
• Analyze multi-accounting, anomalies, and low-quality traffic
• Participate in building fraud prevention and anti-fraud logic
• Highlight problem areas and growth opportunities
• Provide recommendations to Product, CRM, Marketing, and Affiliate teams
• Analyze traffic and metric drops, anomalies, and inconsistencies
• Collaborate with Product, CRM, Payments, Marketing, and Affiliate teams
• Help teams make data-driven decisions
• Ensure transparency and consistency of metrics
• Verify correct tracking setup and event collection
• Work with data discrepancies and inconsistencies
• Conduct reconciliations for affiliate traffic and partner payouts
• Ensure unified understanding of metrics and traffic quality across teams
   

FIRST 30–60 DAYS

• Set up core dashboards in Microsoft Power BI
• Verify the accuracy of all key data and metrics
• Build reporting systems for Product, Marketing, Retention, and Affiliate teams
• Set up the main product funnel and key KPIs
• Conduct the initial product analysis and identify problem areas
• Highlight the first revenue leak points and growth opportunities
   

WHAT WE EXPECT AS OUTCOMES

• Fully operational analytics and reporting system
• Transparent and aligned metrics across teams
• Regular analytical insights and actionable recommendations
• Identified and partially resolved revenue leak points
• Established core fraud prevention and control processes
   

WHAT WE ARE LOOKING FOR

• 3+ years of experience as an analyst in iGaming / online casino — required
• Experience with product analytics and key business metrics
• Experience with fraud / risk analysis is a strong advantage
• Experience analyzing traffic and evaluating source quality
• Experience working with traffic acquisition data will be a plus
• Formal education is not critical — hands-on experience and practical skills matter most
   

Technical skills:

• Strong proficiency in Microsoft Power BI — required
• Experience working with data and building dashboards
• Understanding of key metrics: FTD, GGR, NGR, LTV, etc.
• Experience analyzing funnels and user behavior
• Basic SQL knowledge is preferred
• Tools: Microsoft Power BI, analytics systems / databases, tracking and event analytics tools
   

WHY JOIN US

• Fully remote work
• Competitive salary aligned with your expertise and contribution
• Paid vacation, sick leave, and an additional birthday day off
• Professional growth and continuous development opportunities
• Internal knowledge-sharing sessions and company events
• Fast decision-making without excessive bureaucracy
• Freedom from micromanagement and rigid hierarchies
• Dynamic environment with ambitious goals and expansion plans

Job Description

- 2+ years of Java developing and boostering automated QA systems and associated test strategies.
- Experience working with business-critical customer-facing applications (user interfaces, APIs and back-end services).
- Excellent communication skills with emphasis on writing detail-oriented documents and communications.
- Strong understanding of object-oriented programming concepts.
- Strong understanding of web UI/API and services automation testing (Selenium WebDriver/Selenide, Playwright, RestAssured).
- Experience using BDD approach
- Strong experience with Linux.
- Experience with continuous integration tools, such as Jenkins.
- Shifted working hours 12pm till 8pm EEST timezone

Nice to have:

- Experience with Groovy is a plus
- Experience with the Ad Tech industry.
- Familiarity with clustered computing, distributed and parallel computing concepts.

Job Responsibilities

- Be a creative problem-solver who can draw on an array of expertise and technology to design and implement reliable, scalable and maintainable solutions to challenging problems
- Write production-ready code and unit tests that meet both system and business requirements (Java)
- Respond to feature requests, bug reports, performance issues and ad-hoc questions
- Work collaboratively with multiple teams to deliver quality software
- Support operation of services in production
- Perform code reviews and design reviews

Department/Project Description

Founded in 2007, Magnite’s pioneering technology created a new model for the advertising industry. Today, our automated advertising platform is used by the world’s leading publishers and applications to transact with top brands around the globe enabling them to reach more than 1 billion consumers. Magnite operates the largest independent Display Advertising Exchange and Supply Side Platform that automates the buying and selling of Display Advertising across all formats (banner, video) on all devices (desktop browsers, mobile devices, billboards). Magnite auctions over 20 Billion Ads on a daily basis in real time in less than 1/2 of a second each. Magnite is a publicly traded company (NYSE: RUBI) headquartered in Los Angeles, California, USA.

We’re Hiring: Customer Support Manager

Our mission: to deliver world-class gaming experiences by providing fast, reliable, and customer-centric support that builds trust, satisfaction, and long-term loyalty. We are looking for a Customer Support Manager to manage our support daily operations and ensure an outstanding experience for every player.

What You’ll Do:

• Deliver high-quality, timely, and professional assistance across all communication channels, including some of cold, reactivation or  up-sell outbound outreaches (live chat, email, etc.);
• Ensure hitting personal KPIs (list of KPIs) and continuous improvement;
• Participate in developing and optimizing support processes, workflows, and internal knowledge bases to increase efficiency and service quality;
• Handle complex escalations and ensure that critical cases are resolved quickly and in line with company standards;
• Gather and analyze customer feedback and support data to identify trends, pain points, and opportunities for product and service improvements;
• Ensure compliance with regulatory requirements and internal policies in all customer communications.
  
   

What We’re Looking For:

• Proven experience in Customer Support management within the iGaming, gambling, or similar fast-paced digital industries;
• High level of autonomy in resolving customer requests or going through a proper escalation process;
• Deep understanding of customer service KPIs, quality assurance processes, and performance management.
• Data-driven mindset with the ability to identify trends and turn them into improvement suggestions.;
• Excellent communication skills and a customer-first approach, + fast typing and proficient PC / Internet user;
• Ability to manage multiple priorities, adapt quickly to change, and stay solution-oriented under pressure.
  
   

Experience:

• 1+ years of experience in Customer Support. 
• English B2+ level.
  
   

Why You Should Join Us:

• Competitive Compensation: Enjoy a competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with learning opportunities and clear growth paths.
• Exciting Challenges: Join a fast-growing company at the forefront of the iGaming industry.

Apply now and help us elevate the player experience, build a world-class support function, and make a lasting impact in the iGaming world.

The Go Backend Slot Game Engine Developer is the game-logic authority for the project. The role builds the server-side slot engine from scratch on a Go-based slot Game Development Kit (GDK) and owns it end-to-end — from the math model through integration
review, certification readiness, and live operation on the Remote Gaming Server (RGS) platform.
Scope of ownership covers the slot engine's game logic and mathematics (RTP structure, reel strips, paylines / clusters / Megaways / avalanche, win evaluation), the feature set (buy bonus, ante bet, free spins including retriggers and player-choice, max-win validation), the
paytable and reel/volatility configuration, the RTP simulation and validation harness, and the engine's conformance to the RGS integration contract — the engine lifecycle interfaces, the
spin/keep-generate/replay endpoints, RNG consumed exclusively through the SDK-injected RNG client, and SDK-compliant submission for platform integration review.
Technical Constraints
- Language: Go (1.24+).
- Transport: HTTP and gRPC
- Randomness: all RNG is delegated to the platform RNG service and consumed exclusively through the SDK-injected RNG client. Local or library randomness on game outcomes is treated as Non-Compliance.
- Configuration: reel sets, RTP and volatility externalized to configuration; simulator and runtime parameters via configurations and environment variables. No hardcoded math values in business logic.
- Version control: Git, with Go modules for dependency and version management.
- Local development: engine runs locally and connects to the development platform API via a tunnel; validated against SDK-provided mock services and simulators before submission.
- Deliverable: a compiled engine build submitted through the designated submission process, accompanied by build manifest (version, commit hash, build date), paytable configuration, and a signed SDK compliance statement.
Responsibilities
- Own the slot engine implementation: the engine lifecycle interfaces (spin generation, keep-generate for player-choice sequences, history replay / shown-state logic) and the conversion of game outcomes into the platform's wire model.
- Own the game mathematics: RTP structure, reel strips, paylines / clusters / Megaways, and win evaluation — modelled as the sole server-side authority on probability and outcome, with all probability and balance tables externalized to configuration.
- Own the feature set: buy bonus, ante bet, free spins (fixed, retriggerable, and player-choice), and max-win validation.
- Own the balance configuration tooling: a documented mechanism and config format so Game Design and math can update reel sets, RTP, volatility, and paytable values without code changes.
- Own the RTP simulation and validation harness: run the SDK simulator to prove target RTP, volatility, and max-win behavior, and attach the simulation report to each submission.
- Own SDK compliance and submission: use only documented SDK APIs, implement all required lifecycle methods, conform outgoing payloads to the published event and message schemas, stay within the supported SDK version range, and produce a signed compliance statement per build.
- Drive each build through the platform integration review: package the required submission artefacts, remediate documented review findings, and re-submit until integration is accepted.
- Author and maintain backend documentation: the math/game-logic specification, configuration format, architecture records, and a developer-readable README for the engine.
- Pair with the Game Designer and the client (frontend) team to translate design and GDD
intent into server-feasible, server-authoritative engine specifications.
- Own the engine's quality and security posture: unit-test coverage of game-logic modules, clean SAST/DAST scans, and no secrets in source, fixtures, or commit history.
- Actively use and document the use of AI tools (ChatGPT, Gemini, Claude) to accelerate scaffolding, math modelling, and documentation. Document outcomes alongside prompts so the workflow is reproducible by the team.
Requirements
The position has four hard pillars.
Pillar A — Go Service Architecture and SDK Integration
- Demonstrated ability to design a layered Go service in which the game-logic domain is unit-testable without booting the transport layer, the SDK, or any external service.
- Working knowledge of implementing engine lifecycle interfaces against a provided SDK:
spin generation, continuation (keep-generate) for multi-step sequences, and deterministic reconstruction of stored spins for history replay.
- Discipline in conforming to published event and message schemas, with consistent, well-defined error semantics across the contract.
- Versioning discipline: ability to evolve the engine and its wire payloads without breaking shipped client builds, including a documented deprecation policy, and to stay within the
SDK's supported version range without deprecated calls.
- Ability to externalize hand-tunable parameters (reel sets, RTP, volatility, paytable, limits) through configuration rather than code.
Pillar B — Slot Mathematics and Game Logic
- Demonstrated ability to model probabilistic slot mechanics where the server is the sole authority on probability, tier, and outcome.
- Probability, reel, and balance tables externalized to configuration. Hardcoded math or balance values inside business logic are treated as Non-Compliance.
- Currency and award math: integer or fixed-point arithmetic for all wager, balance, and award operations. Floating-point arithmetic on monetary values is treated as Non-Compliance.
- All randomness consumed exclusively through the SDK-injected RNG client; no local or library RNG on game outcomes.
- Working knowledge of common slot mechanics: paylines (left-to-right / right-to-left), clusters, Megaways, avalanche/cascades, free spins (fixed, retriggerable, player-choice), buy bonus, and ante bet, with max-win validation.
Pillar C — Determinism, Compliance, and Integrity
- Demonstrated ability to guarantee deterministic replay: a stored spin must reconstruct to an identical, player-visible state on history replay.
- Anti-abuse posture: idempotency for retry-prone operations, replay resistance.
- SDK compliance discipline: use of only documented APIs, no private or undocumented endpoints, correct lifecycle implementation, and a signed compliance statement per build.
- Secret-handling discipline: no secrets, signing keys, or credentials in source, fixtures, or commit history; awareness of and mitigation for common (OWASP Top 10) vulnerability categories.
Pillar D — Simulation, Performance, and Reliability
- Demonstrated ability to run large-scale spin simulation to validate statistical targets (RTP, volatility, hit rate, max-win) and to produce a reproducible simulation report.
- Working understanding of latency and throughput budgets for spin endpoints, including how serialization, allocation, and hot-path design affect them.
- Profiling expertise on a Go service: ability to localize latency or contention using application-level traces, profiling tools (e.g. pprof), and load-test evidence.
- Observability discipline: structured logs with correlation IDs across requests and metrics on the relevant endpoints.
- Testing discipline: unit-test coverage of game-logic modules with clean SAST/DAST scans.

Ready to level up your career? 

Playtech's GPAS unit is looking for an experienced Scala Developer with excellent engineering skills.

Your influential mission. You will...  

• Participate in software design, development, refactoring, support, and code reviews to maintain high development standards.
• Collaborate with platform teams to deliver great results.
• Work autonomously on your tasks with little or no supervision.
• Optimize the platform to achieve maximum throughput and scalability.
• Be proactive and go beyond expectations.

Components for success. You...

• Bring at least 3 years of hands-on experience developing server-side applications in Scala.
• Have a strong working knowledge of Scala (preferably Scala 3) and SBT (Scala Build Tool).
• Demonstrate solid experience with Pekko/Akka, including HTTP, Actors, Cluster, Persistence, Streams, and connectors.
• Possess a strong understanding of the JVM, data structures, and algorithms.
• Exhibit excellent knowledge of parallel and concurrent programming principles.
• Have practical experience building high-scale, distributed systems with complex interfaces and integrations.
• Think like an engineer - taking ownership, driving solutions forward, and continuously improving systems and processes.
• Demonstrate exceptional problem-solving skills and critical thinking.
• Show a willingness to document solutions and actively share knowledge with colleagues.

• Communicate clearly and effectively in English.

   

You'll get extra points for...

• Previous experience in the iGaming domain.
• Experience working with Typesafe Config.
• Hands-on experience with Couchbase or other document-based NoSQL databases.
• Familiarity with AWS services such as S3 and DynamoDB.
• Experience using Play JSON.
• Proficiency with ScalaTest for testing.
• Experience with containerization and orchestration tools such as Docker, Nomad, or Kubernetes.
• Confidence working in Linux environments.

Thrive in a culture that values...   

• A friendly, cooperative, and goal-oriented team of experienced professionals.
• Clear goals and a results-driven environment.
• Open communication, knowledge sharing, and mutual support across teams.
• Initiative-taking and a confident approach at the workplace.
• Collaborative and supportive culture as well as stable long-term career opportunities.
• Global scope and inclusive working environment where you can engage with diverse teams and perspectives.
• Constant learning and development opportunities and professional growth programs.

• An active lifestyle and mental well-being supported through sports classes, master classes, and monthly well-being activities.

   

GPAS UNIT

We invite an experienced Scala Developer to become a part of Playtech as a new member of the GPAS product team. Gaming Platform as a Service aka GPAS is Playtech’s exclusive distributed games delivery platform that currently has more than 1000 games running on it. GPAS is a highly accessible, multi-tenant, scalable, distributed and event-driven system written in Scala with the help of the Akka framework. We use Couchbase as a hot storage and AWS S3/DynamoDB as our cold storage to ensure we can handle nearly a billion transactions per day. We have a complex solution that provides capabilities to run various types of online casino games. We adopt Scrum methodology to deliver new features on time.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.