Jobs at Djinni

We are looking for a Junior Strong / Middle System Administrator to join our team. This role is ideal for a hands-on professional who combines solid technical skills with strong organizational abilities and enjoys contributing to smooth, efficient company operations.

Requirements

• 2+ year of experience in system administration and/or technical support
• Confident user of office and productivity software
• Strong troubleshooting skills across hardware, software, and network issues
• Basic understanding of office management processes and equipment maintenance
• Familiarity with IT security principles and best practices
• Strong organizational skills and ability to multitask in a dynamic environment
• Strong communications level
• English Level is Intermediate or above

Responsibilities

• Provide technical support for hardware, software, and network-related issues
• Perform routine system and equipment maintenance to ensure reliability and efficiency
• Troubleshoot and resolve technical issues to maintain a stable and seamless work environment
• Oversee office-related operations such as equipment setup, basic facility support, and vendor coordination
• Manage inventory of office supplies and IT equipment to ensure optimal resource usage
• Maintain accurate records of equipment, software licenses, warranties, and service agreements

We Offer

• Medical insurance after the trial period
• Team-building activities
• 24 paid vacation days per year
• 5 paid sick leave days per year

 Computer Vision Engineer (3D Reconstruction)

We are seeking a Computer Vision Engineer to develop a high-precision 3-D reconstruction and measurement systems utilizing Shape from Polarization ( SfP). In this role, you will bridge the gap between optical physics and geometry to extract submillimeter surface details from polarimetric data.

Crucial Skills (Must-Have Foundation)

● Solid understanding of the nature of polarized light and the use of the Stokes vector to
describe light states.
● Strong proficiency in linear algebra and vector calculus, particularly for coordinate
system transformations, 3D geometry, and extracting signals from noisy data.
● Fluency in Python (NumPy, SciPy) for data analysis and algorithm implementation.
● Experience with standard computer vision libraries for image filtering, alignment, and
feature detection, such as OpenCV and scikit-image.

Useful & Desirable Skills (Nice-to-Have)

● Familiarity with surface normals, depth maps, and Shape-from-X techniques (e.g.,
shading, stereo, or motion).
● Experience working with polarization cameras.
● Deep understanding of light reflection and scattering across different materials and
surface textures.
● Experience with normal integration approaches for 3D reconstruction to recover continuous surfaces.
 

We’re looking for an experienced Customer Experience Operations Manager to own the operational side of custom kitchen projects - from production through delivery, installation, and closeout. This role is ideal for someone who enjoys responsibility, clear communication, and turning complex processes into predictable outcomes.

You’ll be responsible for the customer experience after the sale, overseeing each project acting as the main point of coordination between clients and manufacturer, designers, logistics partners, and installers to ensure smooth delivery, clear communication, and effective issue resolution.

About CORNER Renovation

CORNER is a kitchen brand dedicated to designing and manufacturing high-quality custom kitchens for homeowners worldwide. As a technology-driven company, we develop our own tools to make renovation seamless. With a distributed team in Ukraine and Argentina, and a growing presence across Latin America, we’re expanding quickly and looking for new talent to join us.

What You’ll Own

• Serve as the primary customer success point of contact throughout production, delivery, installation, and closeout
• Maintain strong customer relationships throughout the entire renovation project, ensuring a smooth and positive customer experience throughout the customer journey.
• Coordinate with manufacturer to track project status and ensure on-time production
• Move projects from design approval into production, supporting timelines, samples, and technical coordination
• Oversee and resolve technical questions between design and production teams
• Manage budgeting, invoicing, and payment schedules, ensuring invoice accuracy and resolving discrepancies
• Build and maintain strong working relationships with manufacturer, suppliers, installers, and logistics partners, serving as the main operational point of contact
• Coordinate shipping, delivery schedules, unloading, and installation
• Own project timelines, coordination, and issue resolution across all stakeholders
• Manage punch lists, replacements, and project closeout documentation

What We’re Looking For

• 4+ years of experience in an operations-driven role with full project ownership, gained in logistics companies, furniture manufacturing, or design/architectural studios
• Strong customer communication and customer success experience, including managing expectations, difficult conversations, and issue resolution
• Proven ability to manage timelines, coordination, and multiple stakeholders simultaneously
• Strong written and verbal communication skills in English
• High attention to detail and ability to work autonomously, prioritizing what matters most
• Resilience, persistence, and calm decision-making in fast-paced environments

What We Offer

• A role with real ownership and direct impact on project success
• 20 paid vacation days + paid sick leave
• Flexible, supportive team culture
• Growth opportunities within a fast-growing international company
• 50% coverage of professional courses and learning programs

Videfy.ai

Build real products. Learn fast. Grow into Product Management.

We’re a fast-moving SaaS startup of 20 people creating an AI-powered video creation platform.

This role is ideal for a beginner who wants to step into the Hi-Tech World. You don’t need years of experience - you’ll get clear guidance and mentorship. What matters is sharp thinking, accuracy, strong organization, deep sense of ownership, hunger to learn and fast communication.

What You’ll Do

• Turn rough ideas into clear product specs and task descriptions
• Define user flows, logic, and edge cases
• Break features into clean, actionable tasks
• Drive execution by following up, unblocking people, and closing loops
• Review features for clarity, usability, and quality
• Work daily with product, design, and engineering

You’re a Fit If You

• A+ caliber, driven, hungry to grow and succeed
• Have high attention to UI/UX detail and quality
• Write clearly and think in structured logic
• Enjoy turning messy ideas into clear requirements
• Are organized, proactive, and reliable
• Take ownership and move fast in high-intensity environments
• Communicate quickly and clearly (this is a must)
• Are comfortable reading, editing, and improving complex documentation
• Learn fast and aren’t afraid to dive into new tools, AI workflows, and systems

A Big Plus

• Video editing or content creation experience
  (CapCut, Canva, VEED.io, Adobe Premiere Pro, DaVinci Resolve, Final Cut, or similar)
• Strong understanding of creator workflows: idea → edit → polish → publish
• Background in content creation, writing, QA, customer support, or support tools
• Any experience writing specs, documentation, or structured task plans
• Familiarity with tools like ClickUp, Asana, or Jira
• Experience with AI video tools (voiceover, subtitles, generative tools)

Must Requirements

• This is a full-time role. You are expected to dedicate 100% of your professional time and attention to the project.
• Working on other jobs, freelance work, side projects, or other focuses is not allowed
• This role requires full commitment, availability, and focus
• We move fast, and focus matters for both learning and impact
• Required availability during EST business hours, up to 3PM EST.

Compensation & Growth

We reward progress early and often. Clear, predictable growth based on performance.

• Start 1 - 3 months: $500 / month
• After 3 months: $600 / month (+100$)
• After 6 months: $700 / month (+100$)
• After 9 months: $850 / month (+150$)
• After 12 months: $1,000 / month (+150$)

Language Requirement

• Fluent English is required for communication and documentation
• Native Russian 

At ScrumLaunch, a global product development company partnering with fast-growing startups and established businesses, we’re looking for a Senior UI/UX Designer to join a fast-paced, product-driven environment.

You’ll take strong ownership of end-to-end design across B2B, B2C, and SaaS products. This role is ideal for someone with exceptional UI craft, strong UX thinking, and the ability to move fast without sacrificing quality.

• Location: Remote
• Ukrainian speakers preferred
• English: Upper-Intermediate (B2+)

• Occasional meetings up to 7–8 PM EST

   

Required Hard Skills

• 5–7+ years of professional experience in UI/UX or Product Design
• 5–7+ years designing B2B, B2C, or SaaS products
• Outstanding UI craft: layout, typography, spacing, visual hierarchy, interaction details
• Experience designing complex, data-driven systems with deep business logic
• Advanced proficiency with Figma and industry-standard design tools
• Hands-on experience building and maintaining design systems in production
• Ability to deliver developer-ready designs and specs with minimal iteration
• Practical experience using AI tools to speed up ideation, exploration, and delivery

• High attention to detail paired with strategic thinking

   

Required Soft Skills

• Comfortable in fast-moving, delivery-focused environments
• Strong ownership and accountability for design outcomes
• Clear communicator, able to align design, business, and engineering
• Highly adaptable with shifting priorities
• Proactive, well-organized, and naturally versatile across domains
• Able to balance creativity, practicality, and speed

 Responsibilities

• Design and deliver high-quality, creative UI/UX solutions with fast turnaround times
• Own design across web, mobile, and tablet platforms, including complex SaaS products
• Drive strong creative direction — not just execution of existing patterns
• Translate complex business logic into intuitive, scalable user experiences
• Rapidly prototype, explore multiple concepts, and iterate fast
• Build, evolve, and maintain design systems that enable speed
• Apply AI-powered workflows to increase design output and iteration velocity
• Work independently while collaborating closely with PMs, developers, and stakeholders
• Clearly articulate and defend design decisions using UX rationale, business impact, and constraints

• Ensure alignment with Apple HIG, Material Design, and accessibility standards

   

Tech Interview Note

Please be ready to present 2 strong case studies that demonstrate:

• Creative problem-solving
• Fast and effective delivery
• Strong UI quality
• Clear UX and business logic reasoning
• Measurable or tangible product impact

What We Offer

• Work on diverse and challenging products
• Supportive, collaborative team environment
• 12 vacation days per year
• 5 sick days per year
• English classes
• Access to therapist & psychologist support for mental well-being

We are looking for a versatile, skilled, and motivated marketing specialist to join our effort in growing the product.

Since our product has been launched less than a year ago, there are a lot of opportunities for promotion. We need someone who can help us set up, experiment with, and evaluate different marketing strategies. 

Our ideal candidate is:

- Pro-active and creative person shining with ideas

- Great communicator - we believe clear and efficient communication is the key to successful marketing

- Has an understanding of common marketing strategies and best practices

- Capable of coming up with fresh ideas and identifying unique opportunities for growth

- Willing to execute and has an attitude of getting shit done.

We promise it will be a huge learning, no matter the prior experience.

Senior Machine Learning Engineer

Position Title: Senior Machine Learning Engineer 

Reports To: Project Management Team

Direct Reports: None

Location: Porto, Portugal

Job Description

We are looking for a Senior Machine Learning Engineer to join our Data Science team. This is a senior role for an experienced professional with a proven record of building, deploying, and maintaining scalable ML systems in production environments. You will lead the ML infrastructure end-to-end — from model training and deployment to automation and monitoring — ensuring reliability, efficiency, and business impact. Your work will enable data-driven decisions at scale, guiding our teams toward smarter, faster, and more measurable outcomes.

Responsibilities

• Apply your engineering skills and in-depth knowledge to run applied statistics, ML infrastructure, model deployment, and production system design, with a focus on delivering inference from structured, tabular data.
• Building scalable ML pipeline automation, establishing MLOps best practices, and mentoring the development team on ML system architecture.
• Be an excellent communicator, capable of presenting outcomes and caveats of technical solutions to non-technical teams. 
• Mentor engineers and establish technical best practices from scratch
• Share knowledge to expand the overall ML engineering capabilities of our organization.
• Maintain clear and comprehensive documentation of the work done, and keep all the critical information organized and easy to digest for both data and project team members
• Demonstrate commitment to staying current with the latest MLOps tools, infrastructure patterns, and production ML best practices.
  
   

Required Qualifications

• Bachelor's in Computer Science, Data Science, or related field.
• Minimum of 5 years of related experience with a Bachelor's degree, or 3 years with a Master's degree.
• Experience working with large-scale, structured datasets.
• Proven experience leading technical initiatives and defining ML infrastructure standards.
• Extensive experience with ML infrastructure projects involving model serving, ML pipeline automation, monitoring, and MLOps tooling.
• Excellent understanding of software engineering principles, system design, and ML model optimization for production environments.
• High proficiency with Python programming language and software engineering best practices
• High proficiency with Python libraries used to implement applied statistics (numpy, pandas, matplotlib, statsmodels, scikit-learn)
• High proficiency with SQL and experience with cloud-based data warehouses (BigQuery preferred) and data pipeline technologies (dbt preferred)
• Strong understanding of cloud infrastructure, containerization (Docker/Kubernetes), and distributed systems
• Excellent written and verbal communication skills with the ability to educate and influence technical teams
• Fluent English (spoken and written).
  
   

Nice to Have

• Experience working in the online advertising industry
• Knowledge of the film industry and its unique marketing and audience challenges
• Experience with Ruby on Rails full-stack development  

About Gruvi 

Gruvi is a data-driven media and insights agency dedicated to the film industry. We combine creativity, data, and proprietary technology to deliver impactful campaigns for film distributors and exhibitors worldwide. With an international presence and a team of media and advertising experts, we combine advertising campaigns, proprietary data to push the boundaries of digital media to help our clients drive meaningful results. We are passionate about film and committed to using cutting-edge insights to ensure great films find their audience.

Zutobi is a global EdTech company offering engaging, innovative digital solutions designed to provide users with accessible and convenient learning experiences. At the moment, our company proudly features 3 diverse applications, each at a different stage of development.
Our core product Zutobi Drivers Ed is an app and web-based learning platform that helps students to prepare for completing the permit test needed for getting a driver’s license.

Currently, we are looking for an ambitious Backend Python Developer with strong potential to become part of our global team!

About you:
— At least 3 years of experience as a Back End Developer.
— Experience with Python/Django/DRF.
— Experience working with Docker.
— Experience writing unit tests.
— Good problem solving, technical and data analysis skills.
— Upper-Intermediate (or higher) English level.

Will be a plus:
— Experience working with relational and NoSQL databases.
— Experience working with Celery, RabbitMQ, Redis.
— Experience working with Cloud Services (Google Cloud Platform, AWS).

About your responsibilities:
— Working in an international distributed team in an Agile environment.
— Designing and developing new product features as well as improving existing ones.
— Identify and troubleshoot bugs and performance issues.
— Write unit tests, API documentation in swagger.
— Participating in product discussion meetings and technical decisions.
— Documenting technical decisions and approaches

What we offer:
— Working in the industry leader and growing together with the product (we finally reached over 250,000 monthly users).
— The freedom to push boundaries and use all your expertise.
— Salary review based on work performance.
— Remote work.
— Paid vacation & sick leaves (20 business days per year).
— Full taxation coverage from the company’s side (for FOPs in Ukraine)
— Development courses/training reimbursement.

OneTablet builds SaaS used daily by restaurants to run their online ordering across Uber Eats, DoorDash, Grubhub, and more — reliably, at scale, in real production conditions.

We’re looking for a senior QA engineer who wants to own quality as a domain, not just execute test cases. This is a foundational role: you’ll shape how we think about testing, automation, and reliability in a fast-moving product environment.

What you’ll own

• End-to-end quality ownership for the product
• Decisions on what to test, how, and why (manual vs automation, risk-driven)
• A lean QA system that evolves with the product — not process for its own sake
• Automation focused on revenue-critical flows, regressions, and integrations
• Continuous improvement of reliability and testability together with engineers
• AI-assisted workflows to move faster and see blind spots earlier

How you’ll work (tools & stack)

• Test APIs and integrations (REST, webhooks, async flows)
• Use tools like Postman / Insomnia for exploration and validation
• Write automation and test utilities in JavaScript / TypeScript
• Use SQL to validate data, business logic, and real production behavior
• Build API and E2E automation (Playwright, Cypress, or similar)
• Run tests in CI with fast feedback and practical reporting

What makes you a strong fit

• Senior QA experience with real ownership, not just execution
• Startup or product background — you’ve worked with ambiguity
• Clear risk-based mindset (you know what matters most)
• Hands-on and opinionated: you design, implement, and iterate
• Comfortable designing lightweight, pragmatic QA processes that scale with the product
• AI-native in practice (used daily, not theoretically)

Nice to have

• Experience testing backend systems and third-party integrations
• Contract testing or integration-heavy products
• Interest in building small, scalable QA systems that don’t slow teams down

How we work

• Small senior team, high trust
• No test case theater, no corporate rituals
• Focus on real users, real failures, real impact
• You build the system → you own it

Business Analyst, Salesforce Implementation (Education Cloud & Marketing Cloud)

Ready to build something truly transformative? Join us as we revolutionize higher education.

We are embarking on a strategic and comprehensive transition to Salesforce Education Cloud and Marketing Cloud. This isn't just a system upgrade; it's a mission to centralize student data, automate communications, and optimize operational efficiencies to fundamentally increase lead conversion rates and student enrollment. By unifying disparate legacy systems (Pardot, TargetX, Mailchimp, FormAssembly), we are creating a cohesive, integrated platform that will redefine how we connect with students.

This is a high-impact project, built on transparency, quality, and measurable outcomes. We are looking for a seasoned professional—a Senior Business Analyst—who is not only an expert in their craft but is also driven by the opportunity to deliver incremental value and build lasting trust. If you are passionate about solving complex problems and eager to lead the charge in a transformative, phased implementation, this is your chance to make a tangible difference.

This is a full-time position and a pivotal role where your expertise will be instrumental in shaping the future of our operations.

Position Summary

We are seeking a highly skilled and experienced Business Analyst to serve as a crucial bridge between our business needs and the technical implementation of our new Salesforce Education Cloud and Marketing Cloud solution. The BA will play a pivotal role in ensuring the successful delivery of this transformative project by meticulously gathering requirements, designing functional specifications, and facilitating effective communication between stakeholders and the technical team.

Key Responsibilities

• Requirements Gathering & Analysis:
  • Conduct in-depth workshops with university stakeholders (Admissions, Marketing, IT) to thoroughly document current "as-is" processes for lead generation, application, admissions, and communication.
  • Identify existing pain points, inefficiencies, and opportunities for process optimization.
  • Define detailed "to-be" functional and non-functional requirements, user stories, and use cases for both Salesforce Education Cloud and Marketing Cloud.
  • Assist in high-level data model design and outline specific integration requirements.
• Solution Design & Documentation:
  • Translate functional requirements into precise technical specifications for Salesforce Education Cloud and Marketing Cloud configurations (object and field design, automation design utilizing Flows and Apex, security model definition).
  • Create and maintain comprehensive documentation, including process flows (current and future state), detailed requirements documents, and functional design specifications.
• Stakeholder Collaboration & Communication:
  • Serve as the primary liaison between business users, project managers, solution architects, and developers.
  • Facilitate effective communication, ensuring a clear understanding of requirements, progress, and potential challenges among all project participants.
  • Actively participate in project governance meetings, including daily stand-ups and sprint reviews.
• Testing & Quality Assurance Support:
  • Collaborate with the QA Engineer to develop detailed User Acceptance Testing (UAT) test cases that cover all implemented features and integrations.
  • Support UAT preparation by ensuring the sandbox/business unit is populated with representative data for thorough testing.
  • Assist in identifying, documenting, and prioritizing bugs and issues during testing phases.
• Change Management Support:
  • Collaborate with the Change Management Specialist to ensure user needs are captured and addressed in training materials and communication strategies.
  • Contribute to efforts driving user adoption and minimizing resistance to the new system.

Qualifications

• Proven experience as a Business Analyst on complex IT implementation projects, preferably within the higher education sector.
• Strong analytical and problem-solving skills, with the ability to translate complex business needs into clear, actionable requirements and technical specifications.
• Excellent communication (written and verbal), interpersonal, and presentation skills, capable of engaging effectively with diverse stakeholders at all levels.
• Experience with project management tools (e.g., Jira) and collaborative platforms.
• Ability to work effectively in a phased, agile project environment.

Preferred Qualifications

• Salesforce Administrator or other relevant Salesforce certifications.

   

We are seeking an experienced CRM Manager to join our dynamic team in the iGaming industry. If you are passionate about data analysis, campaign optimization, and increasing conversion rates in the iGaming world, this role is for you! You will work with performance traffic, develop effective communication strategies, and influence key business metrics. Join us to grow within a rapidly expanding industry!

Requirements:

• At least 2 years as a CRM Manager in the iGaming sector.
• Deep understanding of the iGaming industry, including user behavior, gaming mechanics, bonus systems, and game types.
• Confident in managing key indicators such as GGR, NGR, Turnover, ATPU, etc.
• Experience working with Email, SMS, and Push notifications.
• Ability to build effective communication funnel chains (Email, SMS, Push) to boost performance traffic conversions. 
• Experience working with large data volumes, data aggregation, in-depth analysis, and deriving insights.
• Practical experience conducting A/B tests, validating results, analyzing outcomes, and optimizing marketing metrics.
• English proficiency at level B2 or higher.
• Experience in operating with Tier 1 and Tier 2 markets will be a significant plus.

Responsibilities:

• Developing and launching regular promotional campaigns for performance traffic to increase engagement and conversions.
• Creating and optimizing campaigns across various channels (Email, SMS, Push); building funnels focusing on ROI.
• In-depth analysis of campaign results, monitoring key metrics, and implementing improvements to enhance effectiveness.
• Collaborating with related teams (designers, copywriters, and other specialists) to produce quality mailings and creatives.
• Participating in the creation of the promotional calendar, testing new hypotheses, and conducting A/B experiments to identify the most effective strategies (e.g., increasing open rates).
• Implementing new ideas for process optimization and growth in profitability.

We offer:

• Flexible work schedule
• Convenient office downtown
• Friendly and highly professional work environment.
• Paid vacation and a paid birthday day off.
• Corporate medical insurance coverage in Ukraine.
• Unforgettable corporate events

Should your application meet our requirements, you can expect to hear from our recruitment team within five business days.

#16727551

We are looking for a motivated Sales Manager Intern in the IT field to join our team. You will work alongside experienced sales managers to connect with potential clients, present the company’s IT solutions, support the deal process, and contribute to business growth. This is a great opportunity to develop communication, negotiation, and modern sales tool skills, as well as gain hands-on experience in a dynamic IT environment.

Join Epicstaff — our open-source startup building a platform for creating AI agents with a visual UI and modular backend. Check it out github.com/EpicStaff and make sure you understand what it’s about. If it clicks with you — welcome aboard, and let’s build something great together.

No micromanagement. Just clear goals, smart teammates, and your chance to make a real impact on a real product.

Requirements:
— Upper-Intermediate+ English (both written and spoken);
— Ability to deconstruct, analyze, plan, and multitask;
— Skilled at researching competitors, spotting their weak points, and explaining why we’re better;
— Basic understanding of software development and tech products;
— A geek at heart — curious, sharp, hungry to learn;
— Strong interest in AI tools beyond just ChatGPT.

What you’ll do:
— Research and generate leads;
— Build meaningful conversations and long-term connections with potential clients;
— Develop value propositions that solve real problems;
— Analyze the market, test hypotheses, and create your own playbook;
— Collaborate with tech experts to define what makes us stand out.

Would be a plus:
— Any experience or education in B2B Sales.

We Offer:
— Full-time internship: Monday to Friday, 10:00–19:00;
— Flexible work format: office-based or remote;
— 3-month mentorship;
— Real product experience on a large B2B project;
— No time trackers or unnecessary bureaucracy;
— Ongoing feedback and professional support;
— Opportunity to join HYS Enterprise as a Junior Specialist after the internship;
— Networking with experienced professionals eager to share knowledge;
— Participation in internal and external events;
— English Speaking Club to boost your language skills;
— Gifts for birthdays and professional holidays;
— Clear path to grow and develop your skills in a real product environment.

OneTablet builds software used daily by restaurants to manage their online ordering across Uber Eats, DoorDash, Grubhub, and more — reliably and at scale.

We’re an early-stage product company with real customers and fast iteration cycles. We’re looking for a senior full-stack engineer who enjoys building product features end-to-end, owns business logic, and is comfortable shipping without heavy process.

What you’ll do

• Build and own product features end-to-end (backend + frontend)
• Design and implement business logic and workflows used daily by restaurants
• Work with GraphQL APIs (schema design, resolvers, performance)
• Build modern React-based UI focused on clarity and usability
• Collaborate closely with product and design, not just “implement tickets”
• Use AI in daily work for development, debugging, refactoring, and automation

What we expect

• Strong experience as a full-stack engineer
• Solid backend skills (Node.js / TypeScript)
• Strong frontend experience with React
• UX sensitivity (you care how things feel, not just if they work)
• Hands-on experience with GraphQL in production
• Startup / product environment experience (early-stage, small teams)
• Ownership mindset: you ship, you fix, you improve
• Comfortable using AI tools as part of daily development (Cursor, ChatGPT, Claude)

Nice to have

• Experience with dashboards, admin tools, or B2B products
• GCP, PostgreSQL
• Experience with React Native

How we work

• Small senior team, no micromanagement
• High trust, high ownership
• Fast decisions, short feedback loops
• You build it → you own it

Collaborator is a PR distribution marketplace created to help SEO specialists and marketers distribute content on websites and social media.

We are looking for a remote, full-time Onboarding & Sales Manager to join our team and run product demos, onboard new clients, and support their success on the platform.

 Key responsibilities:

• Conduct product demos for potential clients in US time zones (EST/PST), clearly explaining platform features and value based on client needs;
• Onboard new clients: guide them from signup to a confident and effective start on the platform;
• Help clients build and refine their SEO/linkbuilding strategy using Сollaborator.pro, aligned with their business goals;
• Provide hands-on support during the first stages of client activity and answer strategic and product-related questions;
• Collect client feedback and share insights with the product and internal teams to improve the user experience.

What we’re looking for:

• Previous experience in SEO and link building (guest posts, backlinks, PR placements, outreach, etc.);
• Experience in sales, onboarding, customer success, or account management;
• Strong English communication skills (spoken and written), with confidence presenting to clients;
• Ability to work with clients in American time zones;
• Strategic mindset and the ability to recommend optimal approaches for using the platform.

Benefits of working with us:

• Freedom in making decisions that will help to achieve the KPI of the project — we are for proactivity and are always open to new ideas.
• The opportunity to improve your professional skills in working with a growing IT platform.
• Vacation 22 working days per year and paid sick leave.

Other perks:

A welcoming team, ever-ready to lend a hand.

✦ Join Win Media — Building Scalable Support & Service Platforms in iGaming ✦
 

At Win Media, we build high-load, data-driven iGaming products and supporting service ecosystems.
Our focus is on scalability, automation, and operational efficiency across all customer-facing systems.

We’re looking for a Service Platform Development Manager to join our product team and take ownership of service platforms, omnichannel tools, analytics, and automation.

This role is ideal for a technically-minded support professional who enjoys working with systems, data, and processes rather than frontline communication.

📌 About the Role

As a Service Platform Development Manager, you will operate at the L2 / Support Operations level, ensuring stability, scalability, and continuous improvement of our support infrastructure.

Your mission is to optimize service platforms, automate workflows, build analytics, and ensure reliable system performance across all support channels.

🧠 Key Areas of Responsibility

🔧 Service Platforms & Systems

• Ownership of omnichannel customer support platforms
  (Intercom, Novatalks, MaestroQA, and other support software)
• Configuration, maintenance, and optimization of system settings, roles, access rights, and integrations
• Creation and management of user accounts across trusted systems, including coordination with Google Workspace administrators
• Integration of new communication channels and email inboxes
  (Google tokens, omnichannel routing, synchronization, permissions)

🐞 Incident Management & Bug Handling

• Monitoring and reviewing tasks performed by partners and development teams
• Identification, reproduction, and documentation of system issues
• Writing detailed bug reports and technical tickets
• Coordinating fixes and tracking resolution across teams

📊 Analytics & Reporting

• Building and maintaining dashboards and analytics inside service platforms
• Preparing operational data for support performance analysis
• Working with native omnichannel dashboards where Power BI is not suitable or sufficient
• Supporting data-driven decision-making for Support and Product teams

🤖 Automation & Optimization

• Designing and configuring automation rules, workflows, macros, and chatbots
• Analyzing existing Freshworks (or Intercom) tools and features to reduce manual work
• Optimizing SLA flows, routing logic, and internal processes
• Continuous improvement of support operations through system-level enhancements

📞 Telephony & Communication Tools

• Ordering, auditing, and basic configuration or replacement of phone numbers
• Ensuring correct setup of voice channels according to internal standards

📚 Documentation & Enablement

• Creating technical documentation, internal guidelines, and system instructions
• Testing and validating new features before rollout
• Consulting cross-functional teams on system usage and best practices

✅ Requirements

• 2+ years of experience in Technical Support / Support Operations / L2 Support / Service Platforms
• Strong hands-on experience with Intercom
• Experience with omnichannel customer support systems
• Solid understanding of support workflows, SLA logic, and routing principles
• Experience in writing technical documentation and bug reports
• Practical skills in Google Sheets, Apps Script, JSON, basic HTML / CSS
• Experience working with dashboards and analytics tools inside service platforms
• Proactive mindset focused on automation and process optimization
• Ability to work in a fast-paced, multitasking environment
• High level of ownership, attention to detail, and self-organization
• Strong analytical thinking and communication skills
• Spoken and written English — Intermediate or higher

➕ Nice to Have

• Experience in iGaming / gambling / high-load digital products
• Experience with chatbots and advanced automation scenarios
• Experience designing flowcharts and process maps
• Understanding of API-based integrations
• Experience working with Power BI (for context, not core reporting)

🎁 What We Offer

• 🚀 A role with real system ownership and impact
• 👥 Collaboration with experienced product, tech, and support teams
• 📈 Career growth toward Support Ops Lead / Platform Manager / Tech Ops
• 💻 Modern tools and mature processes
• 📚 Continuous learning in a fast-scaling iGaming environment
• 🌍 Flexible work setup and professional team culture