Jobs at Djinni

For our client/partner, we are looking for a Customer Support Agent to join an exciting new international iGaming project targeting the LATAM market.

If you have experience supporting players with payment-related inquiries, enjoy solving complex cases, and want to join a fast-growing company at the pre-launch stage, this is an excellent opportunity to make a real impact from day one.
About the Company

Our client is an international product company entering an exciting new stage of growth with the launch of a next-generation online casino for the LATAM market.

The leadership team brings over 8 years of successful experience in the iGaming industry, combined with strong expertise across FinTech, technology, and digital products. The company is building a modern online casino platform focused on exceptional player experience, operational excellence, and sustainable growth.

Joining now means becoming part of a highly experienced international team where you’ll have the opportunity to influence processes, contribute to product launch, and grow together with the business.
About the Role

As a Customer Support Agent you will provide high-quality support to players, focusing on payment-related requests, account issues, and transaction inquiries. You will work closely with Payments, Risk, Fraud, Compliance, and Customer Support teams to ensure smooth player journeys while maintaining the highest service standards.

This role requires excellent Spanish communication skills and previous iGaming Customer Support experience.
Responsibilities

• Provide customer support via Live Chat, Email, and other communication channels.
• Handle payment-related inquiries, including deposits, withdrawals, failed transactions, and payment provider issues.
• Assist players with registration, account verification, bonuses, and general account questions.
• Resolve customer issues efficiently while maintaining high customer satisfaction.
• Escalate complex payment or fraud-related cases to Payments, Risk, Fraud, Compliance, or Technical teams.
• Follow internal SLAs, quality standards, and customer service procedures.
• Record customer interactions accurately using Help Desk systems.
• Ensure compliance with KYC, AML, Responsible Gaming, and internal security procedures.
• Participate in improving support processes and knowledge base documentation.
• Support product launch activities and contribute to continuous service improvements.

Requirements

• 2+ years of Customer Support experience within the iGaming industry.
• Previous experience handling payment-related customer inquiries.
• Strong understanding of deposits, withdrawals, payment providers, and transaction troubleshooting.
• Experience with Zendesk, Intercom, Freshdesk, LiveChat, or similar customer support platforms.
• Understanding of KYC, AML, anti-fraud, and Responsible Gaming principles.
• Excellent written communication and customer service skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently in a fast-paced environment.
• Availability to work flexible shifts aligned with LATAM time zones.
• Spanish – C1/C2 (mandatory).
• English – B2 or higher.

Nice to Have

• Experience supporting LATAM customers.
• Experience working with online casino products.
• Experience handling VIP player requests.
• Familiarity with Jira, Confluence, Slack, or Google Workspace.
• Experience participating in product launch or pre-launch projects.

Company Offers

• Competitive compensation with timely payments.
• Fully remote work environment.
• Flexible shift-based schedule.
• Opportunity to join an international iGaming product at the pre-launch stage.
• Direct impact on product development and customer experience.
• Career growth opportunities within a rapidly expanding company.
• Professional international team with experienced leadership.
• Fast decision-making, high ownership, and minimal bureaucracy.
• Collaborative culture built on trust, transparency, and continuous improvement.

We're looking for a Windows System Engineer to configure and lock down a Windows environment running a Unity application on industrial hardware. The system must boot directly into the app with no desktop, taskbar, or user access to system UI. 

Responsibilities: 

• Configure Windows 10/11 IoT in Shell Launcher or Assigned Access mode 
• Manage DLL registration, versioning, and dependencies for the application 
• Set up Python-based services as Windows services (NSSM, pywin32) with auto-start and monitoring 
• Tune Windows image for specific industrial hardware (GPIO, serial, BIOS/UEFI, thermal management) 
• Create reproducible, automated Windows image deployment using DISM, WinPE, and unattend.xml 
• Document the full configuration pipeline for production deployment 

Requirements: 

• 2+ years hands-on experience with Windows kiosk mode configuration 
• Deep Windows knowledge: registry, services, WMI, DLL loading, Group Policy lockdown 
• Experience with PowerShell scripting skills 
• Experience with industrial SBC or embedded x86 boards (Advantech, Kontron, Beckhoff, or similar) 
• Proven ability to build and validate Windows images on industrial hardware 

Nice to Have: 

• Windows Autopilot or MDM-based provisioning 
• CI/CD pipelines for OS image building 
• Secure Boot, BitLocker, TPM configuration 
• Unity runtime knowledge on Windows (DirectX, display management) 

We Offer: 

• Collaborative Environment: Join a team that values collaboration, creativity, and mutual respect 
• Cutting-Edge Tools: Access to premium AI tools (Cursor Pro / Claude Code / GitHub Copilot, etc.) 
• Career Growth: Performance reviews and constructive feedback 
• Generous Time Off: 20 paid vacation days and 15 sick leave days annually, ensuring you have the time to recharge 
• Professional Development: We support your growth by compensating for courses, certifications, and other educational opportunities 
• Flexible Work Options: Work remotely from the comfort of your home or join us in our modern Kyiv office 

Recruitment Process: 

1. HR Interview 
2. Tech & Final Interview 
3. Job Offer 

For our client/partner, we are looking for an experienced

Head of Support (LATAM) to build and lead the entire Customer Support function for a new international iGaming project at the pre-launch stage.

About the Company

Our client is an international product company entering an exciting new stage of growth with the launch of a next-generation online casino for the LATAM market. The leadership team brings over 8 years of successful experience in the iGaming industry, combined with strong expertise across FinTech, technology, and digital products. The company is building its product from the ground up with a focus on long-term growth, operational excellence, and exceptional customer experience. Joining now means becoming one of the key leaders shaping processes, culture, and strategy from the very beginning while working in a fast-moving environment with minimal bureaucracy and direct access to decision-makers.

About the Role

As Head of Support, you will be responsible for building and scaling the entire Customer Support department from scratch. You will define the support strategy, establish operational standards, recruit and develop high-performing teams, and ensure exceptional service across all customer touch points. Working closely with Product, CRM, Payments, Risk, Fraud, Compliance, VIP, and Operations teams, you will play a critical role in delivering an outstanding player experience while supporting the company’s rapid growth across LATAM market.

Responsibilities

• Build and lead the Customer Support department from the ground up.
• Define the customer support strategy, operating model, KPIs, SLAs, and service standards.
• Recruit, mentor, and manage Team Leads, QA Specialists, Trainers, and Customer Support Agents.
• Design scalable support processes, workflows, and quality assurance programs.
• Ensure excellent customer service across Live Chat, Email, Messaging platforms, and Social Media.
• Own customer satisfaction, response times, resolution times, and overall service quality.
• Monitor operational performance and continuously improve processes through data analysis.
• Develop workforce planning, scheduling, and resource allocation strategies.
• Handle complex customer escalations and ensure timely issue resolution.
• Collaborate with Product, CRM, Payments, Fraud, Risk, Compliance, VIP, and Marketing teams to improve the customer journey.
• Build operational dashboards and regularly report performance to senior leadership.
• Drive automation, AI solutions, self-service initiatives, and knowledge management.
• Ensure compliance with Responsible Gaming policies, AML/KYC procedures, and regulatory requirements.
• Continuously optimize customer support operations to support business growth.

Requirements

• 4+ years of Customer Support experience within the iGaming industry.
• 2+ years leading Customer Support Managers, Team Leads, or large support teams.
• Proven experience building or scaling Customer Support operations.
• Strong understanding of online casino and the player lifecycle.
• Experience managing multi-channel customer support (Live Chat, Email, Messaging, Social Media).
• Strong leadership, coaching, communication, and organisational skills.
• Experience with Zendesk, Intercom, Freshdesk, LiveChat, or similar customer support platforms.
• Strong analytical mindset with experience managing KPIs such as SLA, CSAT, FRT, ART, and other support metrics.
• Experience managing customer escalations and service recovery.
• Comfortable working in a fast-paced startup environment and building processes from scratch.
• Experience supporting the LATAM market.
• English – B2 or higher.
• Spanish – native or C1.

Nice to Have

• Experience launching a new iGaming brand or working on a pre-launch project.
• Experience managing multilingual and 24/7 customer support operations.
• Knowledge of Responsible Gaming, AML, and KYC support processes.
• Experience implementing AI-powered customer support solutions and automation.
• Experience working with VIP Support teams.
• Familiarity with Jira, Confluence, Slack, Google Workspace, and workforce management tools.
• Experience managing outsourced or international customer support teams.

Company Offers

• Competitive salary with timely payments.
• Remote /Hybrid work environment.
• Flexible cooperation model.
• Opportunity to join at the pre-launch stage and shape a new international iGaming product.
• High level of ownership and direct influence on business decisions.
• Fast decision-making and minimal bureaucracy.
• Professional growth alongside an experienced international leadership team.
• Transparent, collaborative, and innovation-driven company culture.
• The opportunity to build and scale a world-class Customer Support organization from the ground up.

Uklon — продуктова IT-компанія, що розробляє провідний райд-хейлінг сервіс. Щодня потужна команда Uklon прокачує одну з найбільших інфраструктур на ринку України та за її межами, забезпечуючи взаємодію драйверів та райдерів.
Ми створюємо highload продукт, за яким ховаються амбітні технологічні челенджі, безперервні інновації та неочевидні ходи. Наш фреймворк роботи — тестувати нові гіпотези, пушити свої ідеї та використовувати останній стек технологій.

Приєднуйся до нас у ролі Performance Customer Care Lead у Києві. 

Hiring process: Знайомство, тестове завдання (ми цінуємо твою роботу та час, тому ТЗ оплачуємо) та технічна зустріч.

Що ми пропонуємо саме для цієї ролі: 

• автономність у роботі: ми довіряємо твоїй експертизі, тому даємо свободу у виборі підходів та прийнятті рішень. Ти зможеш самостійно керувати своїми задачами та впроваджувати ідеї без зайвої бюрократії чи мікроменеджменту

• можливість бачити конкретний результат своїх рішень — від покращення клієнтських метрик до успішного запуску сервісів

• можливість впроваджувати нові практики та впливати на розвиток сервісу й культури обслуговування одночасно в кількох продуктах і країнах

• можливість зростати разом із провідною технологічною компанією, яка є національним лідером у сфері сервісів Ride-hailing, активно розвиває нові продукти (Delivery та інші) та успішно масштабує бізнес на нові ринки

• культуру компанії, яка цінує внесок кожного співробітника та створює середовище для розвитку, експериментів і реалізації нових ідей

• бути амбасадором впровадження в компанії нових технологічних рішень

• брати участь у кросc-командних взаємодіях

• культуру компанії, в якій кожен є значущим і цінним та має вплив на процеси

• регулярний performance & salary review

• побудова єдиної системи операційних метрик та стандартів — розробка та впровадження єдиної системи вимірювання ефективності Customer Care (SLA, ASA, AHT, FCR, CSAT, Occupancy, Cost per Contact) для всіх бізнес-юнітів і ринків присутності Uklon.

• побудова єдиної системи звітності для операційного управління КЦ — формування інфраструктури звітності, що агрегує показники всіх бізнес-юнітів і країн в єдиному форматі та забезпечує прийняття управлінських рішень на основі даних.

• масштабування Performance-платформи та розвиток команди — тиражування єдиних процесів, стандартів і підходів на всі бізнес-юніти і ринки присутності, формування структури і ролей функцій (Monitoring, Planning, Incident Management) та розвиток компетенцій команди і культури ownership.

• побудова системи прогнозування та операційного планування — розробка системи forecasting, capacity planning та scheduling як масштабованої WFM-платформи для Customer Care усіх бізнес-юнітів і країн.

• побудова системи реалтайм-управління та Incident Management — розробка архітектури реалтайм-контролю операційної ситуації, стандартів і playbooks реагування на інциденти та системи аналізу першопричин для впровадження preventive actions.

• управління змінами та performance-ініціативами — формування roadmap операційних покращень, пріоритизація на основі impact/value та забезпечення реалізації ініціатив з measurable impact та scalability для всієї екосистеми Uklon.

Операційна ефективність:

• провести аудит поточних процесів роботи команд

•  покращити відповідність фактичного навантаження до графіка - максимальне відхилення від запланованої кількості FTE не більше ±5% щотижня

• оптимізувати процес змін/заміни графіків. Зменшити ручну обробку запитів на 30% за рахунок шаблонізації

• зменшити кількість short-notice замін (<24 год)-20% за 3 місяці

•  створення стратегії напрямку

• сформувати процес розвитку команди

Якість обслуговування:

• зменшити % інцидентів, що повторюються -15% за рахунок аналізу та фіксації рішень у базі знань

• запровадити чек-ліст якості для інцидент-обробки

 Командна взаємодія:

• побудувати карту взаємодії між ролями (онлайн-моніторинг, планування, інциденти та агенти)

• провести командну ретроспективу з кожною групою з фідбеком та наступними кроками

• запровадити регулярний пульс-опитувальник по командному настрою , залученість команди >70%

Аналітика та прозорість:

• створити регулярний дашборд з перформанс-метриками по команді, доступний для всієї команди

• побудувати RACI-матрицю по всіх процесах у команді

• створити систему внутрішньої оцінки продуктивності (мінімум 1-2 метрики на роль)

Як ти регулюєш свій робочий час?
• гнучкий графік з урахуванням функціоналу
• days off зі збереженням винагороди: 20 на особисті потреби, ще 1 з нагоди дня народження, 10 через хворобу, до 8-ми за донацію крові 

Як ти будеш прокачувати свої скіли в Uklon?
• внутрішній обмін знаннями, програми менторства та тренінги з розвитку soft та hard skills
• отримання профільних сертифікацій для IT-експертів
• корпоративна бібліотека та підписки на інформаційні ресурси
• персональний/командний бюджет на навчання
• корпоративні знижки та компенсація English lessons 
• long-term навчання для керівників
Care and support
• медичне страхування в Україні 
• оплачувані сесії з психотерапевтами Pleso
• гейміфікації, подарунки, розіграші та знижки від партнерів
• спортивні заходи та корпоративні тімбілдінги
• wellness programs (воркшопи емоційної підтримки)
• тижні масажу в офісі в Києві
• промокоди на поїздки з Uklon
• корпоративні знижки, часткова компенсація занять спортом
• Regular Sport Activities

Corporate social responsibility
Uklon соціально відповідальний бізнес і входить в ТОП-10 найбільших донаторів на підтримку сил оборони та гуманітарні ініціативи серед українського бізнесу в секторі ІТ та телекомунікацій. 
З початку повномасштабного вторгнення сума фінансових внесків компанії та її засновників на підтримку Сил оборони, соціальні ініціативи та благодійні проєкти склала понад 339 мільйонів гривень.
Перед поданням заявки на відкриту позицію в Uklon, будь ласка, ознайомтеся з Умовами обробки та захисту персональних даних кандидатів. Надсилаючи нам свої персональні дані, зокрема ті, що містяться у вашому резюме, ви даєте згоду на обробку персональних даних відповідно до цих Умов.
*Ми цінуємо кожен відгук і прагнемо надати зворотний зв’язок протягом 7 робочих днів. Якщо відповіді не було - не засмучуйся: просто цього разу метч із вакансією не відбувся.
Якщо не бачиш листа від нас - перевір, будь ласка, папку «Спам» чи інші вкладки пошти. Іноді наші відповіді потрапляють туди. Дякуємо, що обираєш Uklon. До зустрічі!

Softsich is an international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced Payment Integration Manager who’s ready to grow with us and shape high-load, data-driven solutions used by international partners.

If you are systematic and focused on business impact, this role is for you.

Requirements

• At least 1 year of experience in payment integrations, including PSPs, payment gateways, alternative payment methods, e-wallets, and card processing.
• Hands-on experience with PayAdmit as a payment orchestration platform.
• Experience configuring payment routing, cascading, and transaction processing logic.
• Strong understanding of the payment lifecycle, decline reasons, and payment performance optimization techniques.
• Experience managing payment flows in high-load systems.
• Ability to analyze key payment performance metrics, including Approval Rate (AR), conversion rates, and payment decline reasons.
• Experience working with payment dashboards and merchant panels.
• High level of responsibility, structured thinking, and attention to detail.
• Understanding of cross-functional team collaboration processes and payment workflow statuses.

Responsibilities

• Full technical setup and optimization of Approval Rate (AR) for assigned Payment Service Providers (PSPs), payment methods, and geographic regions.
• Management of payment flows through PayAdmit or an internal administration panel.
• Design and optimization of payment routing logic to improve transaction approval rates.
• Configuration and enhancement of cascading, retry, and fallback strategies.
• Conducting A/B testing of payment scenarios to improve business performance metrics.
• Monitoring transaction performance, system stability, and key payment KPIs.
• Analyzing Approval Rate declines and resolving issues at the configuration level.
• Coordinating the launch of new PSPs, payment methods, currencies, limits, and geographic markets in collaboration with technical teams and external partners.
• Working closely with Development, Finance, Compliance, and Support teams to ensure uninterrupted operation of the payment infrastructure.
• Acting as the technical owner of payment orchestration processes within the assigned area of responsibility.

Nice to Have

• Experience working with European markets.
• Experience preparing technical documentation and integration requirements.
• Experience building and maintaining relationships with payment service providers.
• Experience coordinating integrations of new PSPs and payment methods.
• Understanding of payment orchestration principles and payment route optimization in international markets.

What we offer:

– Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.

– 20 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).

– A supportive, friendly team where knowledge-sharing is part of the culture.

– Coverage for professional events and learning.

– Birthday greetings, team buildings, and warm human connection beyond work.

– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Send over your CV now — we’d love to get to know you better!

We are looking for an experienced Head of Media Buying to join our team. In this role, you will lead and scale performance marketing operations across Tier-1 European markets, driving user acquisition, profitability, and sustainable growth. If you are passionate about performance marketing, data-driven decision-making, and building high-performing teams, we would love to hear from you!

HOW YOU WILL MAKE AN IMPACT

• You will develop and execute media buying strategies across Tier-1 European markets;
• You will manage and optimize multi-channel paid acquisition campaigns across Meta Ads, Google Ads, TikTok Ads, Programmatic/DSP, Push & In-App traffic, Influencer partnerships, ASA, and UAC;
• You will own media planning, budget allocation, and performance forecasting;
• You will manage monthly advertising budgets ranging from €300k to €1M+ while ensuring profitability and sustainable growth;
• You will monitor and improve key performance metrics such as CAC, CPA, CPI, CPL, ROAS, ROI, ROMI, LTV, Payback Period, and Contribution Margin;
• You will lead and mentor cross-functional performance teams, including Media Buyers, Creative Strategists, Designers, Analysts, and Tracking Specialists;
• You will collaborate closely with product, CRM, analytics, and creative teams to maximize acquisition and retention performance;
• You will build scalable acquisition processes, operational frameworks, and reporting structures;
• You will ensure accurate attribution, tracking, and data collection across all acquisition channels;
• You will continuously test, analyze, and optimize campaigns to identify new growth opportunities.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 5+ years of experience in Performance Marketing or Media Buying;
• 2+ years of experience in a leadership position such as Head of Media Buying, Performance Lead, or Acquisition Lead;
• Proven experience working with Tier-1 European markets;
• Hands-on experience managing advertising budgets of €300k–€1M+ per month;
• Strong track record of scaling profitable acquisition campaigns;
• Experience in highly competitive industries such as iGaming and Sports Betting;
• Deep understanding of acquisition economics, including CAC, CPA, CPI, CPL, ROAS, ROI, ROMI, LTV, Payback Period, Contribution Margin, Revenue Attribution, Incrementality, Cohort Analysis, Funnel Optimization, and Retention Impact;
• Strong analytical mindset with the ability to make data-driven decisions;
• Excellent leadership, communication, and stakeholder management skills;
• Upper-Intermediate English level or higher.

REQUIRED SKILLS

• AppsFlyer, Adjust, Kochava, or Singular;
• Google Analytics 4 (GA4);
• Google Tag Manager (GTM);
• Meta Conversion API (CAPI);
• Server-side tracking;
• Postback integrations;
• Attribution and analytics systems.

WILL BE A PLUS

• Experience launching and scaling acquisition strategies for mobile-first products;
• Experience working with influencer and performance partnership channels;
• Strong understanding of marketing automation and CRM-driven acquisition initiatives;
• Experience building and scaling international performance teams;
• Knowledge of advanced experimentation frameworks and incrementality testing.

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are a fast-growing fintech company seeking an experienced Back Office & Finance Operations Specialist to join our team.
 

The ideal candidate will have extensive experience in back-office operations, strong organizational skills, and a solid understanding of bookkeeping and financial administration.
 

Key Responsibilities:

• Manage day-to-day back-office and operational activities.
• Perform bookkeeping and maintain accurate financial records.
• Prepare financial, operational, and management reports.
• Reconcile accounts and maintain company ledgers.
• Communicate and liaise with international banks regarding account operations, payments, compliance requests, and documentation.
• Process and monitor domestic and international payments.
• Maintain accurate records and organize financial documentation.
• Prepare reports and perform data analysis using Microsoft Excel.
• Support management with administrative and financial tasks.
• Coordinate with external accountants, auditors, and financial service providers.
• Ensure compliance with internal procedures and regulatory requirements.
   

Requirements:

• Proven experience in Back Office, Finance Operations, or Bookkeeping.
• Solid knowledge of bookkeeping and financial administration.
• Experience working with international banks and financial institutions.
• Advanced Microsoft Excel skills (including formulas, Pivot Tables, VLOOKUP/XLOOKUP, and data analysis).
• Fluent English (written and spoken) – Mandatory.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work independently, prioritize tasks, and meet deadlines.
• High attention to detail, accuracy, and confidentiality.
   

Advantage:

• Previous experience in a fintech, financial services, or banking environment.
• Experience in the cryptocurrency / digital assets industry is a strong advantage.
• Experience with international payment systems.
• Familiarity with accounting software and ERP systems.

🌀 Malva is an early-stage B2B SaaS startup building a Sales Execution Platform that helps revenue teams improve sales execution, CRM discipline, and forecasting.

We help sales teams focus on the right deals, execute consistently every day, and eliminate the burden of manual CRM updates.

🔍 We’re looking for a Content Marketing Specialist (LinkedIn & X) who will help build Malva’s public voice and founder brand.

This role is ideal for someone who enjoys creating authentic B2B content, understands startup marketing, and knows how to turn product updates, customer insights, and founder ideas into engaging content that attracts the right audience.

You’ll work directly with the founder and help us build awareness, trust, and demand from day one.

Working Model

• Part-time (4 hours/day)
• Remote, Office (Lviv) or Hybrid
• Flexible schedule
• Direct collaboration with founder and product team

🎯 Growth Opportunity

As Malva grows, we expect this role to evolve into a full-time position within the next 6–10 months.

🌀 We’re not looking for someone to manage social media. We’re looking for someone who wants to help build a category-defining B2B SaaS brand through authentic founder-led content and becoming an important part of our marketing team.

Responsibilities

• Own Malva’s content calendar across LinkedIn and X (Twitter)
• Write high-quality English content for the founders and company pages
• Transform product updates, customer interviews, founder ideas, and internal discussions into engaging posts
• Create educational, storytelling, and product-focused content
• Prepare launch announcements and feature releases
• Create demand-generation posts with clear CTAs (waitlist, demos, design partner program, early access, etc.)
• Repurpose long-form content into short social posts and threads
• Monitor engagement and continuously improve content performance
• Stay up to date with B2B SaaS, AI, SalesTech, and startup trends

Requirements

• 3+ years of experience in Content Marketing, Social Media, or B2B Marketing
• Excellent written English (C1 or higher preferred, or ability provide that level with AI)
• Experience creating content for LinkedIn
• Understanding of X (Twitter) and modern B2B content marketing
• Strong storytelling and copywriting skills
• Ability to simplify complex product ideas into engaging content
• Self-driven, proactive, and comfortable working in an early-stage startup

Nice to Have

• Experience working in B2B SaaS startups
• Experience building founder brands
• Experience writing about AI, SaaS, SalesTech, CRM, or GTM
• Basic understanding of Sales, RevOps, or go-to-market processes
• Experience with Canva, Figma, ChatGPT, Claude, or other AI tools
• Experience running LinkedIn growth or personal branding initiatives

What You’ll Work On

• Founder-led content strategy
• LinkedIn & X content
• Product launches and feature announcements
• Customer stories and case studies
• Sales Execution insights
• AI & Sales trends
• Waitlist and early-access campaigns
• Building one of the next-generation SalesTech brands

What Success Looks Like

Within your first 3 months, you will help us:

• Establish a consistent publishing cadence across LinkedIn and X
• Build a recognizable founder voice
• Grow engagement with sales leaders, founders, and B2B SaaS professionals
• Generate inbound conversations from organic content
• Support Design Partner recruitment and early customer acquisition

Languages

English — Upper-Intermediate (B2) / Advanced (C1)

Ukrainian — Native

We are looking for a strong Team Lead Android (IGaming) who is ready not just to manage a team, but to build processes, scale products, and implement modern technologies.

If you have real experience in IGaming and understand how Android apps work in Google Play — you are exactly who we need!

🔥 Responsibilities:

— Lead and manage the Android development team (IGaming)

— Build and optimize development and release processes

— Implement AI solutions into products and workflows

— Generate and optimize web funnels

— Ensure quality, stability, and integrations

— Influence product lifecycle and scaling

🎯 Requirements:

— 2+ years of experience in Android IGaming (with proven cases)

— 1+ year of team management experience

— Strong understanding of IGaming specifics in Google Play

— Strong knowledge of:

Kotlin / React Native / Unity / Flutter

— Experience with:

Appsflyer, GitHub, GitLab, Pastebin, Figma

— Soft skills:

multitasking, prioritization, analytical thinking, attention to detail

💼 We offer:

— Office in Warsaw city center or remote

— Flexible working hours

— Minimal bureaucracy

— Strong team

— Direct impact on the product

💰 Compensation:

Discussed individually based on your experience

About the Client & Project We are partnering with a well-established UK-based e-commerce retailer operating across the US, UK, and APAC markets under 16+ partner brands. They run a high-volume, subscription-driven commerce model with complex multi-market business logic. The team is currently mid-way through a major platform modernisation — moving from a legacy monolith to a modern MACH architecture.

Responsibilities:

• Build AWS Lambda microservices (Node.js/TypeScript) behind API Gateway, integrated with Commerce Tools and D365.
• Design and optimise DynamoDB data models and access patterns for high-throughput e-commerce.
• Contribute to CI/CD pipelines and collaborate with DevOps on infrastructure automation.
• Support knowledge transfer to client engineers on AWS serverless best practices.

• Delegate multi-step tasks to AI agents; review diffs, verify output, and maintain accountability for what gets committed.

   

Requirements:

• Experience: 5+ years in Software Development 
• Backend: Strong, production-grade proficiency in Node.js and TypeScript.
• Cloud5/Serverless: Production-grade expertise with AWS Lambda, API Gateway, and DynamoDB (not just theoretical).
• Architecture: Robust experience with microservices architecture and greenfield development.
• AI Tooling: You are a self-sufficient builder who ships fast, communicates clearly across international teams, and operates AI agents as a genuine force multiplier — delegating, verifying, and iterating, not just prompting.
• English level: Upper-Intermediate+
• Tech Stack Ecosystem (Nice-to-Have): Exposure to ECS, Commerce Tools, Netlify, Contentful, D365, or Akamai

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

Продукти компанії - тепловізійні камери Kurbas, денні камери Svitlychniy, а також дрони Stus, Lupynis, Horska, Teliha - названі на честь діячів «Розстріляного відродження» та українських шістдесятників.

З початку повномасштабного вторгнення ми постійно нарощуємо виробничі потужності, команду та технологічний рівень. Наразі шукаємо Embedded Team Lead до R&D-команди камер.

Місія ролі:
Взяти єдину технічну відповідальність за embedded-частину продукту тепловізійних камер — від прототипу до серійного виробництва.

Основні задачі:

• Технічне лідерство embedded-напряму у R&D-команді камер.

• Формування та розвиток архітектури embedded-платформи.

• Прийняття ключових технічних рішень щодо firmware, RTOS, інтерфейсів.

• Координація роботи embedded-інженерів (Middle / Senior / Test).

• Забезпечення стабільної інтеграції firmware з hardware та image processing.

• Участь у bring-up нових плат і підтримці серійного виробництва.

• Проведення code review та технічних обговорень.

• Співпраця з hardware, image processing та system engineering лідами.

• Контроль технічного боргу та якості embedded-коду.

• Участь у формуванні roadmap embedded-напряму.

Досвід та навички, які ми шукаємо:

• Сильний бекграунд у embedded software engineering (C / C++).

• Досвід розробки firmware для мікроконтролерів та/або embedded SoC.

• Практичний досвід системної розробки під bare-metal, RTOS (FreeRTOS, Zephyr або аналоги) та Embedded Linux.

• Практичний досвід розробки Linux kernel драйверів.

• Досвід архітектурного проєктування embedded-систем.

• Глибоке розуміння інтерфейсів UART, SPI, I2C, принципів інтеграції з hardware.

• Досвід bring-up нових плат і підтримки кількох hardware-ревізій.

• Навички технічного лідерства: code review, технічні рішення, менторинг, технічне планування для команди.

• Оwnership продукту від концепції до серії.

• Англійська мова - на рівні, достатньому для технічної комунікації та документації.

• Досвід роботи з Embedded Linux у production-продуктах.
• Розуміння принципів роботи камер, сенсорів або imaging-систем.
• Досвід роботи з FPGA або ISP.
• Досвід роботи з camera stack: V4L2, Media Controller framework.
• Практичний досвід розробки або модифікації V4L2 sub-device драйверів для сенсорів.
• Розуміння принципів роботи MIPI CSI-2 та відео пайплайнів.
• Досвід у defense, aerospace або safety-critical доменах.
• Досвід масштабування embedded-команд або платформ.

• Робота,  яка матиме реальний вплив. Ми створюємо продукти, які безпосередньо посилюють оборонний потенціал України.
• Робота з топовими інженерами у сфері MilTech та автономності.
• Офіційне оформлення трудових відносин в Дія.Сіті.
• Можливість бронювання військовозобов’язаних працівників згідно з вимогами чинного законодавства.
• Щорічна оплачувана відпустка — 24 календарні дні.
• Для ветеранів передбачена додаткова оплачувана відпустка — 14 календарних днів.
• Оплачувані лікарняні відповідно до законодавства.
• Можливість компенсації витрат на навчання згідно з внутрішніми політиками компанії.

Responsibilities

• Design, build, and maintain ETL/ELT pipelines using SQL/Apache Spark (AWS Glue) and Airflow.
• Model and optimize data in Amazon Redshift and query large datasets via Amazon Athena.
• Write advanced SQL to transform raw data into clean, joinable, analysis-ready tables.
• Build and maintain Tableau dashboards and data sources, ensuring accuracy, performance, and usability for business stakeholders.
• Partner with stakeholders (marketing, product, BI) to translate business questions into robust data models.
• Ensure data quality by implementing checks/monitoring and documenting the data warehouse.

• Improve pipeline reliability, performance, and cost-efficiency on AWS, including evaluating and adopting dbt for transformations.

   

Requirements

• Advanced SQL proficiency – query optimization, window functions, complex joins, performance tuning on large datasets.
• Hands-on experience with the AWS data ecosystem – Redshift/Athena (Spark/Glue will be a plus).
• Python scripting for data processing/automation.
• Experience with Apache Airflow for pipeline orchestration.
• Experience building and maintaining dashboards/data sources in Tableau.
• Ability to communicate data logic and insights clearly to both technical and non-technical stakeholders.
• Solid understanding of data warehousing concepts – dimensional modeling, star/snowflake schemas, slowly changing dimensions.

Would be a plus 

• Familiarity with the concept of Data Lakehouse and open table formats (Apache Iceberg)
• Experience with dbt for transformation and modeling.
• Experience with marketing/attribution data (Meta, Google Ads, TikTok, AppsFlyer) or mobile app analytics.
• Familiarity with CI/CD practices for data pipelines.

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 100% compensation for coworking spaces in Ukraine (except Kyiv, where we have a cozy, autonomous hub) and 50% compensation for coworking spaces worldwide to ensure everyone has a comfortable and inspiring workspace.
• Free Office Lunches: We want you to stay fueled and focused, so we provide delicious free lunches for everyone working from our hubs. It’s one less thing for you to worry about during a productive workday.
• Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, and therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

We’re looking for a proactive Talent Acquisition Partner to join our team and grow alongside our business.

This is not a traditional recruiter role.

Recruiting will be your primary responsibility, but you’ll also communicate directly with clients, help improve our AI hiring platform, contribute ideas, and gradually become involved in different parts of the business as you gain experience.

About us

We build two businesses that work closely together to transform how companies hire technical talent.

Our first business is an AI-powered hiring platform that helps companies evaluate candidates more efficiently. We combine AI-driven resume analysis, voice interviews, and candidate evaluation with human expertise to help companies hire faster without sacrificing quality.

Our second business partners with startups and technology companies to help them build exceptional engineering teams. We specialize in finding and placing highly skilled software engineers, DevOps engineers, AI specialists, QA engineers, and other technical professionals for companies primarily across Israel, North America, and Europe.

Although these are two separate businesses, they complement each other and share the same mission: helping technology companies build stronger teams through better hiring.

As part of our team, you’ll work across both businesses, with a particular focus on growing and improving our AI hiring platform.

Your responsibilities

Talent Acquisition (~70%)

* Work directly with clients to understand hiring needs.

* Gather detailed information about open positions.

* Write compelling, high-quality job descriptions.

* Publish vacancies across multiple platforms.

* Source candidates using LinkedIn, job boards, referrals, AI tools, and other channels.

* Screen candidates and conduct initial interviews.

* Coordinate interviews between candidates and clients.

* Maintain hiring pipelines and ensure every process keeps moving.

* Deliver an excellent experience for both candidates and clients.

Client Communication (~10%)

* Communicate directly with clients throughout the hiring process.

* Present candidate profiles.

* Collect and follow up on feedback.

* Schedule interviews.

* Keep clients updated.

* Make sure nothing gets stuck because someone forgot to follow up.

Product & Operations (~20%)

You’ll actively participate in improving our AI hiring platform.

We’re looking for someone who constantly thinks about questions like:

* How can we make candidate interviews better?

* What repetitive work should be automated?

* How can recruiters work more efficiently?

* What features would improve the customer experience?

* How can our internal processes become better?

You won’t be expected to make product or business decisions on your own, but we expect you to bring ideas, challenge assumptions, and actively participate in discussions.

Over time, you’ll also become involved in customer meetings, product discussions, and other strategic initiatives.

One more thing. We value people who pay attention to details and genuinely care about what they’re applying for. If that’s you, please start your cover letter with BANANAS so we know you actually read the description.

What we’re looking for

Experience matters, but mindset matters much more.

We’re happy to teach the right person.

Requirements

* At least 6 months of experience in recruiting, talent acquisition, HR, customer success, or another people-facing role.

* Strong spoken and written English (strong B2 minimum, ideally C1).

* Excellent communication skills.

* Strong organizational skills.

* Ability to manage multiple hiring processes simultaneously.

* Comfortable working in a startup environment where priorities evolve.

* Curious, proactive, and eager to learn.

* Basic understanding of technology (you don’t need to be an engineer, but you should know the difference between Java and JavaScript and feel comfortable discussing technical roles).

AI is a requirement

We expect everyone on our team to actively use AI every day.

At a minimum, you should already be comfortable working with:

* ChatGPT

* Claude

* Codex

We believe AI makes great people significantly more productive. If you rarely use AI or aren’t interested in integrating it into your daily work, this role probably isn’t the right fit.

The most important quality: Proactivity

This is more important than experience.

We don’t micromanage.

We don’t assign every task.

We expect you to think, notice, communicate, and take initiative.

That means:

* reminding clients before we’re asked;

* following up with candidates without waiting for instructions;

* asking questions when you’re blocked instead of waiting;

* noticing opportunities to improve our product or processes;

* bringing ideas instead of simply executing tasks.

We’d much rather hear:

“I noticed this could work better. Here’s what I suggest.”

than:

“Nobody asked me to do it.”

If you’re unsure what to do next, we don’t expect you to sit and wait. We expect you to ask, challenge, suggest, and keep things moving. We’d much rather answer a question than discover days later that nothing happened because no one asked.

This role isn’t for you if…

* You prefer waiting for instructions.

* You need constant supervision.

* You dislike communicating with people.

* You don’t actively use AI.

* You’re uncomfortable with change or ambiguity.

* You want a predictable corporate environment with clearly defined responsibilities and little change.

* You’re only looking for a traditional recruiting role.

Growth

We’re looking for someone who wants to become a long-term partner in building the business.

As you grow, you’ll have opportunities to become more involved in client relationships, product development, business operations, and strategic initiatives.

We’re not hiring someone to fill a seat.

We’re looking for someone who wants to help build something meaningful with us.

We are looking for a Founding Engineer to join a fast-growing start-up developing a product for automated lead generation and recruitment outreach.

The ideal candidate has previous startup experience and is passionate about building products from the ground up. We’re looking for someone who genuinely enjoys coding, solving complex technical challenges, taking ownership, and moving fast in a high-impact environment.

About the Role

We are specifically looking for a Founding Engineer who is skilled enough to drive architecture and infrastructure decisions while remaining deeply hands-on in development.

The key requirements are a startup mindset, ownership, autonomy, and strong technical execution.

You’ll work directly with the founder on both technical and product decisions while helping to shape the company’s engineering culture and technical direction.

What You’ll Do

• Architect, prototype, and build product features from scratch.
• Develop integrations with AI platforms (OpenAI, Perplexity, etc.).
• Build integrations with 3rd-party systems and CRMs.
• Design scalable backend services and APIs.
• Work on AI agents, RAG systems, and prompt engineering.
• Design and optimize SQL databases.
• Build cloud-native infrastructure on AWS/GCP/Azure.
• Implement asynchronous task-processing patterns (RabbitMQ, SQS).
• Collaborate directly with the founder on product and business decisions.
• Help define technical standards and engineering best practices.
• Contribute to a fast-moving startup environment with high ownership.

RequirementsMust-Have

• Senior-level software engineering experience
• 1+ year of startup experience (ideally direct hire at a start up)
• 5+ years of commercial development experience
• Strong hands-on experience with:
  • TypeScript
  • Node.js
  • REST APIs
  • JSON
  • Git
• Experience building AI agents, RAG systems, or LLM-powered products
• Strong prompt engineering skills
• Experience with API integrations
• Strong SQL and database design skills
• Experience with cloud infrastructure (AWS, GCP, or Azure)
• Understanding of asynchronous systems and queues (RabbitMQ, SQS, or similar)
• Strong communication skills and product mindset
• High level of ownership and autonomy

Nice-to-Have

• Previous CTO or technical leadership experience
• Experience with n8n or Make
• Experience building SaaS products
• Experience scaling early-stage startups
• Infrastructure and architecture leadership experience

What We Offer

• Full-time engagement
• Fully remote work
• Long-term cooperation
• Founding member equity
• Opportunity to directly influence company and product strategy
• Fast personal and professional growth
• Freedom, ownership, and real responsibility
• Opportunity to grow into a future CTO role
• Modern AI-first development environment (including Cursor Agent mode)
• U.S. company contract
• Paid vacation days

Recruitment Process

1. Pre-screen with a recruitment manager
2. Pre-screen call witht the startup founder
3. Technical deep-dive interview with a small live coding session
4. Call to meet the team