Jobs at Djinni

⭐ About BetVam

BetVam is a licensed Ukrainian iGaming operator currently in the active launch phase and building its core business processes from the ground up. We are creating a modern betting and casino platform focused on long-term growth, excellent customer experience, operational excellence, and sustainable player value within a regulated market.

About the Role

We are looking for an experienced Head of Support to build, lead, and scale the entire Customer Support function for our new iGaming project at the pre-launch stage. This is a strategic leadership role responsible for defining the customer support vision, building high-performing teams, implementing best-in-class support processes, and ensuring exceptional player experience across all customer touchpoints. You will work closely with Product, CRM, Payments, Risk, Compliance, and Operations teams to create a world-class support organization that scales with the business.

Responsibilities

• Build and lead the Customer Support department from the ground up.
• Define the customer support strategy, operating model, KPIs, and service standards.
• Recruit, develop, and manage Team Leads, Support Leads, QA Specialists, Trainers, and Customer Support Agents.
• Establish scalable support processes, workflows, and quality assurance programs.
• Ensure excellent customer service across all communication channels, including Live Chat, Email, and Messaging platforms.
• Own customer satisfaction, response times, resolution times, and overall service quality.
• Monitor operational performance and drive continuous improvements through data analysis.
• Develop workforce planning, shift management, and resource allocation strategies.
• Handle high-level customer escalations and ensure timely resolution of critical issues.
• Collaborate closely with Product, CRM, Payments, Fraud, Risk, Compliance, VIP, and Marketing teams to improve the customer experience.
• Build reporting dashboards and present operational performance to senior management.
• Drive automation, AI solutions, self-service initiatives, and knowledge management.
• Ensure compliance with company policies, responsible gaming requirements, and regulatory standards.
• Support business growth by continuously optimizing customer support operations.

Requirements

• 4+ years of experience in Customer Support within the iGaming industry.
• At least 2 years of experience managing Customer Support Managers, Team Leads, or large support teams.
• Proven experience building or scaling customer support operations.
• Strong understanding of sportsbook, online casino, and player lifecycle.
• Experience managing multi-channel customer support operations (Live Chat, Email, Messaging, Social Media).
• Strong leadership, coaching, and organizational skills.
• Experience with customer support platforms such as Zendesk, Intercom, Freshdesk, LiveChat, or similar.
• Strong analytical skills with experience using KPIs, SLAs, CSAT, FRT, ART, and other support metrics.
• Experience managing customer escalations and service recovery.
• Ability to work in a fast-paced startup environment and build processes from scratch.
• English – business level

Nice to Have

• Experience launching a new iGaming brand or supporting a pre-launch project.
• Experience managing multilingual and 24/7 customer support operations.
• Knowledge of Responsible Gaming, AML, and KYC support processes.
• Experience implementing AI-powered customer support solutions and automation.
• Experience working with VIP Support teams.
• Familiarity with Jira, Confluence, Slack, Google Workspace, and workforce management tools.
• Experience managing outsourced or international customer support teams.

Company Offers

• Opportunity to build and lead the entire Customer Support function from the ground up.
• A key leadership role with significant influence on customer experience and operational strategy.
• Work on an exciting licensed iGaming project during its launch phase.
• High level of ownership, autonomy, and direct collaboration with senior leadership.
• Competitive salary package.
• Professional growth and long-term career development opportunities.
• Friendly, ambitious, and collaborative work environment.
• Modern office in Kyiv 

🌟 About the company

We are a fast-growing D2C brand with 7+ years on the market, specializing in high-quality pet products for caring pet parents across the US and Europe.

Our team of 50+ professionals operates across Amazon, Chewy, Walmart, and Shopify, building scalable, performance-driven brands focused on quality, consistency, and innovation.

We are currently looking for a Category Brand Manager (Amazon Private Label) who can turn data into growth and take ownership of product performance within a category.

⭐️ About the role

This is a performance- and ownership-driven role focused on managing and growing product performance on Amazon.

You will be responsible for optimizing listings, improving conversions, supporting product launches, and driving category-level growth through data-driven decisions and collaboration with PPC, creative, and marketing teams.

📍 Details

• Position: Category Brand Manager (Amazon Private Label)
• Number of openings: 1
• Employment type: Full-time, remote
• Salary: $2,000 – $2,500
• Experience: 3–5 years
• Languages:
  • English — Intermediate (B1–B2)
  • Russian — Upper-Intermediate (B2)
  • Ukrainian — Native

💼 Responsibilities

• Own product performance within assigned category
• Work closely with PPC team to improve KPIs and overall product growth
• Optimize pricing, promotions, coupons, and offers to increase conversions
• Manage new product launches with marketing and creative teams
• Improve listings, catalog structure, and content quality
• Conduct competitor and market analysis to identify growth opportunities
• Optimize listings for visibility, ranking, and conversion rate
• Use Amazon and third-party tools (Helium10, Amazon SQP, MyRealProfit, etc.) for analysis and decision-making
• Maintain communication with Amazon Seller Support and Account Managers on compliance and listing issues
• Contribute to process improvements and best practice documentation

💼 Requirements

• 2–3+ years of hands-on experience with Amazon Private Label
• Strong understanding of Amazon ecosystem (SEO, listings, PPC basics, CRO)
• Experience with Amazon analytics tools (Helium10, SQP, etc.)
• Strong Excel skills (reporting, dashboards, sales analysis)
• Experience with project management tools (Trello, Asana, Jira, etc.)
• Ability to work independently and in cross-functional teams
• Structured, analytical, and performance-driven mindset
• Ukrainian or Russian language required

🌱 Nice to have

• Experience with additional marketplaces (Shopify, Walmart, eBay, etc.)
• Experience with external traffic channels (influencers, paid social, affiliate marketing)

🎁 What we offer

• Real ownership of product/category performance
• Direct impact on business growth and KPIs
• Competitive salary
• Fully remote role (10:00–19:00 Kyiv time, 5 days/week)
• On-time monthly payments
• Paid vacation
• Learning & development support
• Fast-growing eCommerce environment with real career growth opportunities

💬 This role is for you if

You are analytical, proactive, and enjoy owning product performance while directly influencing growth in a fast-moving Amazon environment.

We are looking for a strong HR & Talent Acquisition Specialist to join a new iGaming project at the pre-launch stage. This is a hands-on role focused on building and maintaining strong HR operations while supporting business growth through effective recruitment. The ideal candidate has solid knowledge of Ukrainian labour legislation, enjoys working in a fast-paced environment, and can independently manage both HR administration and hiring activities.
⭐ About BetVam

BetVam is a licensed Ukrainian iGaming operator currently in the active launch phase and building its core business processes from the ground up. We are creating a modern betting and casino platform focused on long-term growth, excellent customer experience, operational excellence, and sustainable player value within a regulated market.

Location

Kyiv, Ukraine (Office-based)

Type

Full-time

What you’ll do (day to day)

HR administration

• Manage all HR administration in compliance with Ukrainian labor legislation.
• Advise managers on HR matters and Ukrainian labor law.
• Prepare and maintain employment documentation, contracts, amendments, and HR records.
• Ensure accurate employee onboarding, probation management, transfers, and offboarding.
• Maintain HR documentation and personnel files.
• Support compliance with internal HR policies and legal requirements.
• Coordinate employee leave, attendance, and HR documentation.
• Manage the full recruitment cycle for multiple positions.
• Source candidates through various recruitment channels.
• Conduct HR interviews and coordinate technical interview processes.
• Work closely with hiring managers to understand hiring needs and priorities.
• Prepare recruitment reports and maintain candidate pipelines.
• Support employer branding and recruitment initiatives.
• Contribute to improving HR processes as the company scales.

What you’ll need

• 3+ years of experience as an HR Manager, HR Generalist, or HR Business Partner.
• Strong practical knowledge of Ukrainian labor law and HR administration.
• Experience managing the full recruitment lifecycle.
• Experience preparing HR documentation and maintaining personnel records.
• Excellent organizational and communication skills.
• Ability to manage multiple priorities in a dynamic environment.
• Intermediate or higher English Business level
• Proficiency with Microsoft Office or Google Workspace.
• High level of responsibility, confidentiality, and attention to detail.
• Previous experience in the iGaming, IT, or tech industry.
• Experience working in a fast-growing startup or pre-launch environment.
• Familiarity with HRIS/ATS systems.

Nice to have

• Experience supporting performance management and employee engagement initiatives.
• Knowledge of HR reporting and HR process automation.

JetArt Games is a modern product company in the field of GameDev, creating innovative gaming solutions.
We develop high-performance gaming systems with flexible architecture and implement a full development cycle - from idea and R&D to architectural design, client logic, analytics and launch of the finished product.
Combining technological expertise, creative approach and modern engineering practices, we create a gaming experience focused on quality, stability and long-term development of the product.

With ambitious plans for growth and expansion into new international markets, we are actively scaling our operations.

We are looking for a Senior Slot Game Producer with a proven track record in the iGaming industry to lead the creation of high-quality, innovative slot experiences. If you have deep market knowledge, a strong creative vision, and are ready to own the direction of our slot portfolio - we want to hear from you.

Key Responsibilities:

• Own and drive the creation of new slot game concepts - from the first idea to post-launch performance analysis;
• Invent original mechanics and game features that stand out in a competitive market;
• Research and select trending features, bonus modes, and player engagement patterns;
• Define and maintain the creative and technical vision for each slot, in collaboration with game designers, math developers, artists, and audio teams;
• Regularly pitch and present concepts and progress updates to internal stakeholders and leadership;
• Playtest and review games in development, ensuring they meet or exceed product standards and player expectations;
• Be the go-to person for the team on all gameplay-related questions and decisions;
• Participate in certification documentation review and support test labs when needed;
• Help shape the long-term strategy and direction of our slot game portfolio.

Desired skills and requirements:

• 5+ years of experience as a Slot Game Producer, Product Owner, or Game Designer in a leading real-money slots company;
• A portfolio of successful live slot games with measurable market impact (high revenue, retention, or visibility);
• Deep knowledge of slot game mechanics, math models, art styles, UX, sound, and animation workflows;
• Strong understanding of current slot trends across different regions and platforms (mobile, web, land-based);
• Confident in market analysis and competitor benchmarking to generate relevant and creative product ideas;
• Excellent project management and presentation skills - able to clearly communicate game vision and rationale to both creative and technical teams;
• Fluent English - both written and spoken.
   

What we offer:

• Lack of bureaucracy in decision-making processes and the ability to directly influence the product/project.
• Competitive salary aligned with the IT/iGaming market and a comprehensive social package (medical insurance, gym membership compensation, lunch delivery reimbursement, etc.).
• Comfortable office in Kyiv (walking distance from Vasylkivska metro station);
• Paid vacation — you will have 18 working days of paid vacation and 5 extra days off - wedding, birth of a child, unforeseen events, etc.;
• Referral bonus — we truly value it when team members refer friends, and we offer a bonus for recommending trustworthy candidates.
• Relocation support — changing your city of residence often comes with added expenses, and our relocation bonus helps you navigate this transition stress-free.

Role Overview:

We are looking for an experienced Senior Front-End Developer with strong proficiency in JavaScript and extensive expertise in React and Angular. The primary responsibility of the candidate will be to develop the UI of our product alongside a team of seasoned professionals.

Key Responsibilities:

• Developing web applications and ensuring they adhere to high-quality standards and best practices;
• Developing reusable components and front-end libraries to streamline future development efforts;
• Optimising components for maximum performance across various browsers and devices;
• Writing and maintaining unit tests to ensure code reliability and application stability;
• Upholding and enhancing code quality by following established coding standards and practices;
• Communicating and collaborating with team members to drive project success and foster a productive work environment.

Required Skills & Experience:

The ideal candidate will have 4+ years of experience as a Front-End Developer and demonstrate proficiency in:

• Strong understanding of pure JavaScript and extensive experience with TypeScript;
• Solid understanding of Design Patterns;
• Proficiency in React and Angular 2+ frameworks (minimum two years of experience with each);
• Familiarity with React-related libraries such as ReactQuery, React Hooks, Zustand, Ant Design, and Material Design;
• Knowledge and experience with build tools like Webpack and Vite;
• Professional-level proficiency with Git, including branching strategies and collaborative workflows;
• Experience with unit testing frameworks (e.g., Jest, React Testing Library);
• Upper-intermediate level of English proficiency.

The company guarantees you the following benefits:

• Global Collaboration: Join an international team where everyone treats each other with respect and moves towards the same goal;
• Autonomy and Responsibility: Enjoy the freedom and responsibility to make decisions without the need for constant supervision;
• Competitive Compensation: Receive competitive salaries reflective of your expertise and knowledge as our partner seeks top performers;
• Remote Work Opportunities: Embrace the flexibility of fully remote work, with the option to visit company offices that align with your current location;
• Flexible Work Schedule: Focus on performance, not hours, with a flexible work schedule that promotes a results-oriented approach;
• Unlimited Paid Time Off: Prioritise work-life balance with unlimited paid vacation and sick leave days to prevent burnout;
• Career Development: Access continuous learning and career development opportunities to enhance your professional growth;
• Corporate Culture: Experience a vibrant corporate atmosphere with exciting parties and team-building events throughout the year;
• Referral Bonuses: Refer talented friends and receive a bonus after they successfully complete their probation period;
• Medical Insurance Support: Choose the right private medical insurance and receive compensation (full or partial) based on the cost;
• Flexible Benefits: Customise your compensation by selecting activities or expenses you'd like the company to cover, such as a gym subscription, language courses, Netflix subscription, spa days, and more;
• Education Foundation: Participate in a biannual raffle for a chance to learn something new unrelated to your job as part of your commitment to ongoing education.

Interview process:

• HR Interview with the Recruiter;
• A technical interview to assess your skills and abilities;
• A final 1.5-hour interview to gauge your fit with our culture and working style.

If you find this opportunity right for you, don't hesitate to apply or get in touch with us if you have any questions!

Role Overview:
Our client is looking for a DevOps professional with a strong growth mindset to help evolve and optimise the large-scale infrastructure. You’ll collaborate closely with development and DevOps teams, contribute to improving clients' existing systems, and help design new solutions in a dynamic environment that supports innovation and professional growth. You’ll be working with a complex ecosystem that includes 6+ AWS organisations, 30+ AWS accounts, and over 600 applications, where your ideas and contributions will have real impact.

Key Responsibilities:

• Collaborating with the development team;
• Reviewing the current infrastructure and planning improvements;
• Mitigating incidents, if needed;
• Collaborating with the DevOps team to make our client's team excellent;
• Brainstorming on new solutions/architecture.
   

Required Skills & Experience:

• 5 years of DevOps engineering experience. Experience working as a part of a central DevOps team - responsible for complex projects or several projects, would be a good fit;
• Proven technical troubleshooting skills;
• Experience in managing WEB projects, hands-on experience with typical web components and approaches;
• Experience in passing/maintaining compliance (optional);
• Hands-on experience with typical web components and approaches;
• Security practices;
• A sense of ownership;
• Data-driven decisions;
• Solving the root cause, not the symptoms;
• Self-learning (for the project and necessary skills);
• Upper-intermediate proficiency in English.
   

To be confident with a tech stack like:

• IaC (infrastructure as a code): ArgoCD (or Flux) Helm, Terraform (Terragrunt), Ansible (we are migrating to Docker/Helm);
• Cloud platforms: AWS;
• Containers: Kubernetes, Docker;
• Database operations: mostly PostgreSQL (but experience with any of the major databases could help);
• Experience with CI/CD configuration: GitLab pipelines;
• Programming language: ability to read some code in case of debugging or writing a simple script (Python, Ruby, PHP, NodeJS);
• Experience working/setting up monitoring solutions: any of the spread ELK, Prometheus, Victoriametrics, etc.
• Must have confidence in Linux / Networking, the ability to troubleshoot, and an understanding of HTTP interaction.
   

The company guarantees you the following benefits:

• Global Collaboration: Join an international team where everyone treats each other with respect and moves towards the same goal;
• Autonomy and Responsibility: Enjoy the freedom and responsibility to make decisions without the need for constant supervision;
• Competitive Compensation: Receive competitive salaries reflective of your expertise and knowledge as our partner seeks top performers;
• Remote Work Opportunities: Embrace the flexibility of fully remote work, with the option to visit company offices that align with your current location;
• Flexible Work Schedule: Focus on performance, not hours, with a flexible work schedule that promotes a results-oriented approach;
• Unlimited Paid Time Off: Prioritise work-life balance with unlimited paid vacation and sick leave days to prevent burnout;
• Career Development: Access continuous learning and career development opportunities to enhance your professional growth;
• Corporate Culture: Experience a vibrant corporate atmosphere with exciting parties and team-building events throughout the year;
• Referral Bonuses: Refer talented friends and receive a bonus after they successfully complete their probation period;
• Medical Insurance Support: Choose the right private medical insurance and receive compensation (full or partial) based on the cost;
• Flexible Benefits: Customise your compensation by selecting activities or expenses you'd like the company to cover, such as a gym subscription, language courses, Netflix subscription, spa days, and more;
• Education Foundation: Participate in a biannual raffle for a chance to learn something new unrelated to your job as part of your commitment to ongoing education.
   

Interview process:

• HR Interview with the Recruiter;
• 1st stage of technical interview (1 h) to assess your practical hard skills;
• 2nd stage of technical interview (1 h) to assess your theoretical skills;
• A 1-hour Final interview with the team.
   

If you find this opportunity right for you, don't hesitate to apply or get in touch with us if you have any questions!

Tango is a successful, market leader, a live-streaming Platform with 450+ Million registered users, in an industry projected to reach $240 BILLION in the next couple of years. 

The B2C platform, based on the best-quality global video technology, allows millions of talented people around the world to create their own live content, engage with their fans, and monetize their talents.

Tango live stream was founded in 2018 and is powered by 500+ global employees operating in a culture of growth, learning, and success!

The Tango team is a vigorous cocktail of hard workers, creative brains, energizers, geeks, overachievers, athletes, and more. We push the limits to bring our app from “one of the top” to “the leader”. 

The best way to describe Tango's work style is not to use the word “impossible”. We believe that success is a thorny path that runs on sleepless nights, corporate parties, tough releases, and of course our users' smiles (and as we are a LIVE app, we truly get to see our users all around the world smiling right in front of us in real-time!).

Responsibilities

• Own corporate identity in Okta: user lifecycle, group-based access, SSO/SAML/SCIM app integrations, MFA, and automated joiner-mover-leaver flows.
• Own and evolve the corporate network across offices: LAN/WiFi, switching, routing, VLAN segmentation, DHCP/DNS, and VPN — design, configuration, and L3 troubleshooting.
• Own FortiGate firewalls: policy, segmentation, and VPN, in partnership with security.
• Own the corporate GCP footprint: IAM, PAM, VPC and cloud networking, firewall rules, and the services backing corporate tooling.
• Administer Google Workspace at the org level.
• Use GitLab as the backbone for configuration-as-code, CI/CD, and IaC: manage repos and pipelines for IT automation.
• Build automation that removes manual work and JML toil: scripting (Bash, Python) and API integration across Okta, Google Workspace, JSM, and GCP.
• Author the runbooks and configuration-as-code that onsite engineers operate from
• Provide L3 escalation for identity, network, cloud, and SaaS issues the onsite tier cannot resolve.
• Configure MDM
• Keep technical documentation current.

Requirements

1. 4+ years in infrastructure / systems / network engineering, ideally at a cloud-native company.

• Strong networking — hands-on design and troubleshooting of LAN/WiFi, switching, routing, VLANs, DHCP/DNS, and VPN.
• Okta hands-on: user lifecycle, SSO/SAML/SCIM integrations, MFA.
• GCP: IAM and cloud networking (VPC, firewall rules, routing).
• Google Workspace administration.
• GitLab: repositories, CI/CD pipelines.
• IaC workflows (terraform).
• Demonstrable automation/scripting (Bash, Python) with real examples you can walk us through.
• Good security instincts: credential hygiene, segmentation, patching urgency, incident discipline.
• Functional English — enough to coordinate with the global team and document your work clearly. Writing polish can lean on AI tooling; what matters is that your documentation and updates are accurate and understandable.
   

Nice to have

• Jamf / Intune MDM
• Certificate-based access: SCEP, LDAP, RADIUS.
• FortiGate hands-on: policy, VPN, and segmentation.
• ZTNA (Zero Trust Network Access) concepts and rollout experience.
• AI-assisted IT operations — building tier-0 deflection in JSM/Slack, ticket triage/summarization, or agentic runbooks.
• HRIS-driven identity automation.

An international product company is looking for an experienced VoIP Tech Support Engineer to own business-critical communication systems powering customer interactions.

You'll work with cloud telephony providers, messaging platforms, APIs and automation while ensuring high availability and reliability across all communication channels.
 

Responsibilities

• Administer cloud telephony platforms (Twilio, Vonage, Voximplant or similar)
• Configure SIP trunks, routing rules, IVR, call queues and forwarding logic
• Support voice, SMS, email and WhatsApp communication channels
• Monitor service quality, spam reputation and delivery performance
• Investigate incidents using logs and provider tools
• Build integrations using REST APIs, JSON, Webhooks and WebSockets
• Collaborate with software engineers on new communication features
• Improve operational efficiency through automation
   

Requirements

• Strong knowledge of SIP, VoIP and IP telephony
• Experience with cloud communication providers
• Understanding of call routing and telecom infrastructure
• Experience troubleshooting production systems
• Comfortable reading logs and working with APIs
• Upper-Intermediate English or higher
   

Bonus

• WhatsApp Business API
• Email infrastructure
• SQL
• AI tools
• Experience in fast-growing startups

We are looking for a Junior Player Support Specialist to join the customer support team of an international iGaming platform. We're looking for specialists with either English (B2+) OR French (B2+) language skills. Both languages are NOT required.

The ideal candidate has previous experience in customer support, understands how to communicate with customers in a structured and professional way, and is comfortable working with internal procedures, escalation rules, and support tools.

Experience in iGaming, fintech, payments, crypto, or other high-volume digital services will be considered a strong advantage.

Key Responsibilities

• Provide customer support via live chat, email/tickets, and other approved communication channels.
• Handle standard player requests related to:
  • account registration;
  • login and account access;
  • profile and account settings;
  • verification/KYC;
  • deposits and withdrawals;
  • bonuses and promotions;
  • game-related questions;
  • basic technical issues.
• Use internal tools, back-office systems, macros, and knowledge base materials to resolve customer cases.
• Collect and verify relevant information before escalating complex cases.
• Escalate payment, withdrawal, verification, technical, responsible gambling, complaint, or security-related cases according to internal procedures.
• Maintain accurate case documentation, tagging, and internal notes.
• Follow approved tone of voice, communication standards, and response quality requirements.
• Maintain confidentiality when working with customer data and internal information.
• Report recurring issues, unclear customer flows, and potential product or operational problems to the relevant internal stakeholders.

• Support updates to internal and customer-facing knowledge materials when required.

   

Requirements

• 1–2 years of experience in customer support.
• Experience in iGaming, fintech, crypto, payments, e-commerce, SaaS, or another digital product is an advantage.
• Understanding of standard support processes: ticket handling, escalation, SLA, internal notes, and customer communication standards.
• Ability to communicate clearly, politely, and professionally in written form.
• Ability to work with structured procedures, templates, and internal documentation.
• Strong attention to detail.
• Ability to remain calm and professional in difficult customer situations.
• Readiness to work with repetitive requests and follow strict internal processes.
• Basic understanding of deposits, withdrawals, KYC, bonuses, or online payment flows is an advantage.

• Experience with support tools such as Zendesk, Intercom, Freshdesk, LiveChat or similar systems is an advantage.

   

Language Requirements

• English: B2 or higher — mandatory
• French: preferred
• Strong written communication skills are required, as the role is primarily focused on written customer support.
• Ability to communicate clearly, professionally, and accurately with international customers.

• Ukrainian: fluent/native for internal communication.

   

Work Schedule

• Shift-based schedule within 08:00–24:00 UTC+3.
• Exact shifts will be agreed separately.
• Evening and weekend shifts may be included.
• Flexibility during operational peak periods may be required.

We're hiring a Telecommunication Engineer to join a fast-growing UK product company building an AI-powered platform used by thousands of customers.
 

This is a hands-on engineering role where you'll own the company's communication infrastructure across voice, messaging, email, and WhatsApp channels while working closely with product and engineering teams on new features and integrations.
 

What you'll do

• Own and improve VoIP, SIP, SMS, email and WhatsApp communication infrastructure
• Configure and maintain providers such as Twilio, Vonage, Voximplant and similar platforms
• Design and optimize inbound/outbound call routing, IVR, transfers, recordings and business-hour logic
• Build integrations using REST APIs, webhooks and WebSockets
• Troubleshoot production issues across telephony and messaging channels
• Work closely with developers, QA and product managers during releases and incident resolution
• Support migration of newly acquired businesses into a unified communication platform
• Automate repetitive operational processes using scripts and AI tools
   

We're looking for

• Experience with VoIP, SIP, trunks and telephony routing
• Hands-on experience with Twilio, Vonage, Voximplant or similar providers
• Ability to troubleshoot production telecom issues
• Experience working with APIs, JSON, logs and webhooks
• Strong English communication skills
   

Nice to have

• WhatsApp Business API
• Email deliverability
• SQL
• Contact center platforms
• UK telecom experience

We are looking for a Middle Player Support Specialist to join the customer support team of an international iGaming platform. Please note: This role requires proficiency in either English (B2+) or French (B2+). You do not need to be fluent in both languages.

The role is focused on handling standard and non-standard player requests, supporting junior team members during daily operations, ensuring accurate case documentation, and escalating complex cases according to internal procedures.

This position is suitable for a support specialist with solid experience in customer communication, structured support operations, and digital products. The specialist should be able to work independently, maintain high communication standards, and contribute to stable daily support operations.

Key Responsibilities

• Provide professional customer support via live chat, email/tickets, and other approved communication channels.
• Handle standard and non-standard player requests related to:
  • account registration;
  • login and account access;
  • profile and account settings;
  • verification/KYC;
  • deposits and withdrawals;
  • bonuses and promotions;
  • game-related questions;
  • transaction history;
  • basic technical issues;
  • account restrictions and escalations.
• Work with internal tools, back-office systems, CRM/helpdesk platforms, macros, and knowledge base materials.
• Analyze customer cases and collect all required information before escalation.
• Escalate payment, withdrawal, verification, responsible gambling, complaint, security, fraud-related, or technical cases according to internal procedures.
• Support junior agents during shifts by helping with complex questions, unclear cases, and correct escalation logic.
• Ensure accurate case tagging, internal notes, and customer communication history.
• Monitor recurring customer issues and report potential product, payment, technical, or operational problems.
• Assist with improving internal procedures, macros, customer-facing articles, and internal knowledge base materials.
• Maintain high standards of written communication, accuracy, confidentiality, and customer care.
• Follow SLA, quality, escalation, and tone-of-voice requirements.

• Participate in team meetings, case reviews, and operational feedback sessions when required.

   

Requirements

• 3–5 years of experience in customer support within a digital product, online service, fintech, e-commerce, SaaS, gaming, or similar environment.
• Experience handling both standard and non-standard customer cases.
• Understanding of core support operations, including:
  • ticket handling;
  • live chat communication;
  • escalation logic;
  • SLA discipline;
  • internal notes;
  • case tagging;
  • customer communication standards.
• Experience working with CRM, helpdesk, back-office, ticketing, or similar support tools.
• Ability to communicate clearly, professionally, and accurately in written form.
• Ability to handle sensitive or dissatisfied customers in a calm and structured manner.
• Ability to follow internal procedures, approved wording, and escalation rules.
• Strong attention to detail when documenting cases and customer interactions.
• Good problem-solving skills and ability to keep structure in unclear situations.
• Ability to support junior team members during daily operations.

• High level of responsibility, confidentiality, and ownership of assigned tasks.

   

Nice to Have

• Previous experience in iGaming, online casino, sportsbook, betting, fintech, payments, or crypto support.
• Experience working with tools such as Zendesk, Intercom, Freshdesk, LiveChat or similar systems.
• Experience mentoring junior support agents or assisting with onboarding.
• Experience contributing to:
  • SOPs;
  • macros;
  • internal documentation;
  • customer-facing articles;
  • knowledge base materials.
• Basic understanding of responsible gambling, fraud indicators, chargebacks, or payment-risk escalation logic.
• Experience working in high-volume or shift-based support environments.

• Ability to provide useful operational feedback for process, product, and knowledge base improvements.

   

Work Schedule

• Standard 5/2 work schedule.
• Exact working hours to be agreed separately based on operational needs.
• Flexibility may be required during launch periods, operational peaks, incidents, or increased support volume.

• Occasional evening or weekend involvement may be required for escalations, handovers, or urgent operational matters.

   

Language Requirements

• English: B2+ required; C1 preferred.
• French: preferred and considered a strong advantage.
• Strong written communication skills are required, as the role involves handling non-standard customer cases, escalations, and detailed explanations.
• Ability to explain payment, verification, bonus, technical, and account-related matters clearly and professionally.
• Ability to adapt communication style depending on customer situation, case sensitivity, and internal escalation requirements.
• Ability to read and work with English-language internal documentation, procedures, tools, and product materials.
• Ukrainian: fluent/native for internal communication.

⭐️ About the Company

We are looking for a Support Agent for our partner — a newly licensed Ukrainian iGaming operator currently in the exciting pre-launch phase, building its product and core business processes from the ground up.

The company is developing a modern sportsbook and online casino platform focused on delivering an exceptional player experience, operational excellence, sustainable growth, and full compliance within a regulated market.

This is a unique opportunity to join the team before launch, contribute to building the player support function from the very beginning, and grow together with the product.

♠️ Position Details

Location: Kyiv (Office / Hybrid)
Employment Type: Full-time
Project Stage: Pre-launch / Product Launch

What You’ll Do

- Provide player support via Live Chat, Email, and other  communication channels.
- Assist players with registration, deposits, withdrawals, bonuses, and general account inquiries.
- Resolve customer issues quickly while delivering a high standard of service.
- Escalate complex cases to the appropriate teams, including Payments, Fraud, VIP, Product, and Technical Support.
- Handle customer requests in accordance with SLAs and internal quality standards.
- Record and manage customer interactions using Help Desk systems.
- Participate in testing and improving support processes before and after product launch.

What We’re Looking For

- Previous experience in Customer Support or Player Support.
Experience in the iGaming industry (Casino, Sportsbook, or Betting).
- Excellent written communication and customer service skills.
- Experience working with Help Desk platforms such as Zendesk, Intercom, Freshdesk, LiveChat, or similar solutions.
- Strong attention to detail and the ability to multitask in a fast-paced environment.
- Willingness to work in shifts.
- English proficiency is considered a plus.

What We Offer

- The opportunity to join a licensed iGaming company at the exciting pre-launch stage.
- A chance to be part of the team shaping the customer support function from day one.
- A collaborative, supportive, and fast-paced work environment.
- Professional growth and career development opportunities.
- Competitive compensation package.

About the Project: We are building a massive, proprietary Ticketing & Event Management Ecosystem for the US market. This is NOT a standard booking site. We are engineering a custom, high-load platform from scratch. The ecosystem includes:

• Complex Web Platform: Handling Reserved Seating schemes, Camping bookings, and deep Event Management logic.
• On-Site Operations: Gate Scanning functionality and Ticket Printer control. We develop the scanning logic and integrate it with physical hardware for printing.

• Mobile Ecosystem: A feature-rich mobile application for organizers and attendees.

   

We don't use "out-of-the-box" solutions. We build our own logic to handle heavy complexity. If you prefer solving technical puzzles rather than integrating standard plugins, this is your place.

⚠️ THE CULTURE (Read this first): We are a US-based startup in an aggressive growth phase. We are looking for a Founding Engineer mindset.

• Intensity: We work with the US market. Late evening calls (European time) are standard to sync with the founders.
• Ownership: You don't just "close tickets." You own the feature from the database architecture to the UI. If the Gate System goes down on a Saturday night during a festival, you are the one helping to fix it.
• No "Code Monkeys": We discuss business goals. You need to understand why we are building a feature. If a requirement doesn't make sense technically, we expect you to push back and propose a better solution.

Tech Stack: React, Remix, Tailwind UI, Node.js, NestJS, TypeScript, PostgreSQL (TypeORM), GCP infrastructure.

Requirements:

• 5+ years of engineering experience, with deep expertise in the Node.js/React ecosystem.
• Modern Stack Mastery: You are proficient with NestJS on the backend and React/Remix + Tailwind UI on the frontend.
• Architectural Grit: Experience building custom complex systems (booking engines, CRM, logistics). You know how to design database schemas (PostgreSQL/TypeORM) that won't break under load.
• Integrations: Experience with payment processors (Stripe, etc.) and—crucially—an interest in working with hardware integrations (printers, scanners, IoT).
• US Startup Availability: You are comfortable working late hours and staying responsive during critical festival launches.
• Mobile Awareness: Knowledge of mobile development (React Native) is a plus.
• English: Upper-Intermediate or higher. You must be able to explain complex technical trade-offs to the founders.

Responsibilities:

• Engineer the Core: Design and develop the backend and frontend for the Ticketing Platform.
• Solve Hard Problems: Implement logic for Reserved Seating, interactive maps, and complex order flows.
• Hardware & Gate Logic: Write code that interacts with the physical world (scanning tickets, printing).
• Performance: Optimize the app to handle traffic spikes during ticket sales drops.
• Quality & DevOps: Write testable code, manage CI/CD pipelines, and deploy to GCP. You break it, you fix it.

We Offer:

• High Reward for High Performance: Competitive salary + Advanced Bonus System (We reward those who build the business with us).
• Real Engineering Challenge: No CMS wrappers. Pure custom development on an actual stack.
• Direct Impact: Your code runs the show at real festivals in the US.
• Medical Insurance in Ukraine and Multisport program in Poland.
• Offices in Ukraine (Kyiv, Kharkiv) and Poland (Wroclaw) or Remote.
• Paid vacation, sick leaves, and official holidays.
• Legal & Accounting services.
• The company provides all necessary equipment.
• English classes and Education reimbursement (50%).

We work with iGaming operators of all sizes to help them expand into new markets or strengthen their existing brands. As a casino software company, we provide solutions that help build outstanding brands and achieve business goals. Now, we are looking for a Senior DevOps Engineer to join our team.
 
What will be your responsibilities:
 

• Design, build, and optimize high-load, highly available server-side platforms (Nginx, PHP-FPM, MySQL, Redis, message queues).
•  • Architect and maintain Kubernetes-based platforms and containerized workloads (Docker, Helm, GitOps).
•  • Design and operate secure network infrastructure:
•  – firewalls (iptables, UFW, security groups, NACLs)
•  – reverse proxies and L7/L4 load balancers
•  • Implement DDoS protection and WAF strategies (Cloudflare, rate-limiting, bot protection).
•  • Build and maintain observability stack:
•  – metrics (VictoriaMetrics, Prometheus)
•  – APM (New Relic, OpenTelemetry)
•  – centralized logging and alerting
•  • Design, implement and continuously improve CI/CD pipelines (Jenkins, GitHub Actions).
•  • Automate infrastructure and platform lifecycle using IaC and configuration management.
•  • Participate in architecture design, reliability engineering and capacity planning.
•  • Ensure security, compliance and audit readiness (PCI DSS, secrets management, access control).

 
What we expect from you:
 

• Strong hands-on Linux expertise (Debian, Ubuntu, systemd, networking, performance tuning).
• • Deep experience with AWS:
•  – compute (EC2, ASG, EKS)
•  – networking (VPC, LB, peering)
•  – managed databases (RDS Aurora)
•  – messaging (SQS, Kafka).
•  • Strong database operations knowledge: MySQL HA, replication, backup.
•  • Production experience with Kubernetes (cluster architecture, HA, upgrades, disaster recovery).
•  • Advanced CI/CD experience: Jenkins, GitHub Actions, GitOps practices.
•  • Strong Cloudflare expertise: DNS, CDN, WAF, DDoS protection.
•  • Infrastructure as Code: Terraform (mandatory), Ansible (configuration and automation).
•  • Scripting and automation in Bash and Python.
•  • Solid understanding of networking and security fundamentals (TLS, IAM, VPN, firewalling, zero-trust).
•  • Experience working in regulated environments or with security standards (PCI DSS is a plus).

 
What we offer:
 

We believe that a happy team builds the best products. Here is how we support you:
 

• Remote & Flexible: Work from anywhere. Our core hours are 10:00 to 18:00 (Kyiv time), Mon-Fri.
• Financial Stability: Timely payment for compensation for services
• Personal Equipment Policy: equipment are provided for use to ensure comfortable and efficient work.
• Knowledge Sharing: We regularly gather to discuss new trends, share insights, and elevate one another.
• Community: At NuxGame, you will work in a team of like-minded people who are ready to support, inspire, and tackle complex challenges together.
• Creative Freedom: We encourage initiative. With us, you have the freedom of professional expression and the space to implement your ideas.
• Time-off Policy: 24 vacation days per year + 5 sick days (without medical confirmation).
• Atmosphere: A friendly environment focused on results and mutual respect, free from unnecessary bureaucracy and pressure.

We believe in unlocking the inner potential of each team member within an open and democratic culture.

Waiting for you on our team!

We are Zutobi, a global EdTech leader that is redefining driver education worldwide. Our flagship app is the #1 driver’s ed solution in the US, helping millions of people become safer, more confident drivers through gamified learning.

Today, Zutobi boasts over 10M+ downloads, 250K+ monthly active users, and a 4.9-star rating backed by 200K+ reviews. Over the last 8 years, we’ve scaled from a 5-person startup into a profitable global team of 70+ professionals.

We are now seeking a data-driven, growth-oriented Chief Marketing Officer (CMO) to join our executive team. In this role, you will hold the keys to our global marketing engine, driving user acquisition, scaling our presence in the US and Europe, and directly influencing Zutobi’s long-term profitability.

About the Company

Founded in 2018 with roots in Sweden, Zutobi creates engaging, country- and state-specific educational products. Headquartered in Stockholm, we operate as a fully remote, agile team.

Our impact hasn’t gone unnoticed: in March 2023, Zutobi was recognized at the EdTech Awards (the world’s largest recognition program for education technology), winning the “Test Prep Solution” category and being named a finalist for “E-learning/Remote Solution”.

Why our product wins

We turn boring driver manual books into interactive, bite-sized lessons with original visuals and gamified mechanics. We are currently present in 6 major markets (USA, UK, Sweden, Germany, France, Australia) and are actively looking to expand our footprint.

About you:

• At least 5 years of experience in digital marketing, including leading positions.
• Deep understanding of core acquisition platforms (Meta, TikTok, Google Ads, ASA).
• Experience scaling products in US and/or European markets with $100k+ budget/month.
• Proficiency in marketing analytics.
• Excellent team management and communication skills.
• Track record of designing high-level marketing strategy in line with company objectives.
• Advanced level of English.

Will be a plus:

• Prior experience working with OKRs and cross-functional teams.

• Prior experience working with mobile apps

   

About your responsibilities:

• Define, develop, and execute the global marketing strategy to drive user acquisition, brand awareness, and revenue growth.
• Build, manage, and mentor high-performing User Acquisition, Creative Production, and Brand Marketing teams.
• Confidently allocate and optimize a monthly marketing budget of $100k+, ensuring strong ROAS and CAC.
• Build and maintain high-quality relationships with marketing partners.

Working terms:

• Work in a dynamic environment with an industry leader, shaping the future of the company and growing alongside a scaling product.
• Absolute freedom to push boundaries, test new ideas, and fully leverage your expertise.
• A fully remote team with flexible working hours designed to support a healthy work-life integration.
• Enough paid vacation days and sick leave, ensuring you have the time to rest, recharge, and prioritize your well-being.
• Allocated budget for advanced professional courses and leadership training to support your ongoing growth.