Jobs at Djinni

Gravira Group

Luck doesn’t happen. It accumulates.

At Gravira Group, we believe exceptional results are built through thousands of smart decisions, fast experiments and people who care enough to ask one more question.

That’s what Gravity of Luck means to us.

The stronger our people, the stronger our ideas.

The stronger our ideas, the faster we move.

And the faster we move, the more opportunities we create.

We’re building one of the fastest-growing iGaming products in Tier-1 markets, and we’re looking for someone who knows how to build strong relationships with high-value players and turn personalized communication into long-term retention.

About Gravira Group

Gravira Group is a fast-growing international iGaming company focused on Tier-1 markets.

We build and scale our own products by combining Product, Acquisition, CRM, Payments, Engineering and Analytics into one high-performance system.

We move fast.

We make decisions based on data.

We trust ownership over bureaucracy.

We’re looking for an experienced VIP Manager to take ownership of a portfolio of high-value players across VIP 2–VIP 5.

Why this role exists

High-value players need more than standard communication.

They need someone who understands their behavior, knows when engagement changes, remembers their preferences and can build a relationship that keeps them connected to the product.

Your mission is to own the player relationship from engagement and retention to reactivation and portfolio performance.

You’ll become the primary point of contact for your assigned VIP players and work proactively across calls, WhatsApp, email and other available channels.

This is not an inbound support role.

It’s a proactive retention and relationship-management position with a direct impact on player loyalty, activity and long-term value.

What You’ll Own

You’ll take full ownership of your VIP portfolio and the relationships within it.

VIP Relationship Management

• Managing a portfolio of VIP 2–VIP 5 players.
• Building and maintaining strong long-term relationships with assigned players.
• Acting as the primary point of contact for your portfolio.
• Delivering a personalized VIP experience based on player preferences and behavior.
• Maintaining regular communication through calls, WhatsApp, email and other available channels.
• Understanding player motivations, preferences and activity patterns.
• Ensuring important interactions and follow-ups are completed on time.

• Maintaining high engagement across your portfolio.

   

Retention & Reactivation

• Monitoring player activity and identifying churn risks.
• Executing retention and reactivation activities.
• Proactively contacting inactive or disengaged players.
• Responding to changes in player behavior, including inactivity, reduced engagement, deposit declines, withdrawals and big wins.
• Building long-term communication strategies that support player loyalty.
• Identifying opportunities to increase player activity and engagement.

Bonus & Promotional Management

• Selecting suitable bonuses and promotional offers based on player behavior and value.
• Requesting bonuses through internal approval processes.
• Presenting offers in a personalized and strategic way.
• Monitoring player responses to promotions and retention campaigns.
• Balancing player satisfaction with responsible bonus allocation.
• Contributing ideas to improve player engagement and loyalty initiatives.

Bonuses should support the relationship — not replace it.

Portfolio Performance

• Monitoring deposits, withdrawals and overall player activity.
• Analysing player behavior and engagement trends.
• Identifying opportunities to improve player value and retention.
• Prioritizing communication and follow-ups based on player importance and activity.
• Taking full ownership of portfolio performance and player relationships.

• Ensuring high-value accounts receive the appropriate level of attention and proactive management.

   

CRM & Reporting

Strong CRM discipline is a core part of the role.

You’ll be responsible for:

• Recording player communication and interactions.
• Maintaining accurate player notes and communication history.
• Updating statuses, follow-up actions and important account information.
• Keeping CRM records organized and up to date.
• Following internal reporting and operational standards.

• Ensuring player-related information is accurately documented.

   

Cross-Functional Collaboration

You’ll work closely with CRM, Payments, Support, Product and Compliance teams to ensure VIP players receive a high level of service.

This includes:

• Escalating and helping resolve player issues.
• Coordinating VIP campaigns and promotions.
• Sharing player feedback and behavioral insights.

• Contributing to continuous improvement of VIP operations.

   

Communication

Phone communication is a key part of the role.

You should be comfortable with regular outbound calls, relationship-building conversations, retention activities and personalized follow-ups.

Strong written communication through WhatsApp and email is equally important.

What Success Looks Like

Six months after joining Gravira Group:

• VIP players show strong retention and reactivation performance.
• Engagement and activity across your portfolio remain consistently high.
• Player value is growing through strong relationship management and proactive retention.
• VIP players receive timely, personalized communication based on their behavior.
• Churn risks are identified early and addressed proactively.
• Your portfolio is fully documented and accurately reflected in the CRM.
• Follow-ups and player-related actions are completed consistently.

• You contribute measurable results to the overall VIP department objectives.

   

We’re Looking For Someone Who

Professional Experience

• Has 2+ years of experience as a VIP Manager in iGaming.
• Has proven experience managing VIP player portfolios.
• Has experience working with high-value players.
• Has managed portfolios rather than working only with inbound support requests.
• Understands retention, reactivation and loyalty strategies.
• Has experience with bonuses, promotional campaigns and player engagement initiatives.

• Understands the VIP player lifecycle.

   

Communication Skills

• Has excellent written and spoken English at B2+ level.
• Is confident with outbound phone communication.
• Can build trust and maintain long-term relationships with players.
• Has strong negotiation and objection-handling skills.
• Has high emotional intelligence and strong interpersonal skills.

Analytical & Operational Skills

• Can analyse player behavior and identify retention opportunities.
• Understands key VIP metrics including Deposits, GGR, Hold, RTP, Retention and Reactivation.
• Can manage multiple VIP accounts simultaneously.
• Has strong organizational and prioritization skills.
• Pays close attention to detail.

• Can work independently and take ownership of their portfolio.

   

Personal Qualities

• Professional, mature and responsible approach to work.
• Strong sense of ownership and accountability.
• Commercial awareness and business-oriented mindset.
• Proactive and results-oriented approach.

• Comfortable working in a remote environment.

   

Why Gravira Group

This is a role for someone who genuinely enjoys working with people and understands that strong VIP relationships are built over time.

You’ll have real ownership over your portfolio and a direct connection between your work, player experience and business performance.

You’ll work closely with CRM, Payments, Support, Product and Compliance teams and have the opportunity to influence how VIP operations evolve.

We value:

Relationships over scripted communication.

Ownership over waiting for instructions.

Proactive retention over reactive support.

Long-term value over short-term activity.

And people who understand that sometimes the most important part of a VIP relationship is simply knowing when to pick up the phone.

Build Gravity of Luck

At Gravira Group, luck isn’t random.

It’s the result of curiosity.

Of ownership.

Of speed.

Of hundreds of small interactions that compound into long-term relationships and business growth.

If you know how to understand a player, build trust and turn that relationship into lasting loyalty, you’ll feel at home here.

Build Gravity of Luck with us.

We're looking for Customer Support Agents to join our growing iGaming project. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to meet you!
 

What you'll be doing:

• Assisting players with their questions via live chat, email, and phone
• Helping customers with account-related inquiries, payments, bonuses, promotions, and general platform navigation
• Investigating customer issues and working with internal teams to ensure timely resolutions
• Providing friendly, professional, and accurate support while delivering an excellent customer experience
• Following internal procedures and maintaining high-quality service standards
   

What we're looking for:

• Previous experience in customer support is a plus (especially in iGaming, e-commerce, or SaaS), but we're also happy to train motivated candidates
• C1+ English (both written and spoken) is required
• Excellent communication and problem-solving skills
• Ability to stay calm and professional when handling customer concerns
• Comfortable working rotating shifts:
  • Morning: 07:00 – 15:00
  • Evening: 15:00 – 23:00
  • Night: 23:00 – 07:00 (night shifts include additional bonuses 💰)
• Strong attention to detail and willingness to learn
   

What you'll get:

• 100% remote work
• Competitive salary with night shift bonuses
• Paid onboarding and full training
• Friendly and supportive international team
• Opportunities for professional growth within the iGaming industry
• A dynamic environment where every day brings new challenges
   

If you're passionate about helping people and want to build your career in one of the fastest-growing industries, we'd love to hear from you! 🚀

We are looking for a Strong Middle DevOps Engineer who will be responsible for maintaining, deploying, and supporting our on-premise enterprise product across customer environments, ensuring reliability, scalability, and smooth delivery processes.

Requirements:

• Strong Linux and Windows administration skills;
• Experience configuring and maintaining IIS and Nginx;
• Practical experience with Docker and Kubernetes (on-premise environments);
• Experience building and maintaining GitLab CI/CD pipelines;
• PostgreSQL administration and maintenance;
• MongoDB administration and maintenance;
• ELK Stack administration and monitoring;
• Strong Git knowledge and workflow management;
• Advanced understanding of networking concepts (TCP/IP, DNS, routing, firewalls);
• Solid understanding of CI/CD processes and infrastructure automation;
• Experience deploying and supporting enterprise software solutions in customer environments;
• Knowledge of modern scripting languages (at least one).

Nice to Have: 

• Experience with Infrastructure as Code tools (Terraform, Ansible);
• Experience with monitoring and observability tools (Prometheus, Grafana);
• Understanding of security best practices for on-premise infrastructure and deployments;
• Experience with backup and disaster recovery strategies;
• Experience working in highly available and distributed environments.

Responsibilities:

• Diagnose and troubleshoot infrastructure, deployment, and application issues;
• Automate product lifecycle and operational processes;
• Monitor services, applications, and infrastructure health;
• Collaborate closely with development teams and customer technical stakeholders;
• Deploy releases to testing, staging, and production environments;
• Install, configure, and maintain on-premise product deployments;
• Support product deployments across Linux, Windows, and macOS environments;
• Maintain and improve CI/CD pipelines and deployment automation;
• Optimize system performance, reliability, and scalability;
• Create and maintain technical documentation, deployment guides, and operational procedures;
• Participate in incident response, root cause analysis, and continuous improvement initiatives.

Description:

• Analyze project requirements and identify test scenarios for web and mobile products.
• Create, maintain, and execute test cases, checklists, and test plans.
• Identify, document, and track software defects through to resolution.
• Collaborate closely with developers and product teams to reproduce, prioritize, and verify bug fixes.
• Perform functional, regression, integration, and exploratory testing.
• Conduct API testing and validate backend integrations.
• Prepare Test Summary Reports and communicate testing results.
• Participate in requirements analysis and contribute to improving product quality.
• Perform root cause analysis and assist in troubleshooting complex issues.

Qualifications:

• 3+ years of experience in manual testing of web and mobile applications.
• Strong understanding of Software Testing Life Cycle (STLC) and Software Development Life Cycle (SDLC).
• Experience creating and maintaining test documentation (test cases, checklists, bug reports).
• Experience testing React Native applications.
• Experience testing modern web applications across different browsers.
• Experience with API testing (Postman, Insomnia, Swagger, cURL).
• Good understanding of QA methodologies and best practices.
• Experience with browser DevTools.
• Experience with mobile emulators/simulators and real devices.
• Experience with network debugging tools (Charles Proxy, Fiddler).
• Understanding of responsive web design and cross-browser compatibility.
• Strong analytical and troubleshooting skills.
• Ability to work effectively in a team.

• English – Intermediate or higher.

   

  We Offer:

• Competitive compensation based on experience and skills.
• Individual career growth and development plan.
• Paid vacation and sick leave.
• Flexible working hours.
• Friendly and collaborative team environment.
• Opportunities for professional learning and certification.

TrueGroup is a product iGaming holding with its own brands focused on Tier-1 markets. The company develops an affiliate program with a strong focus on traffic quality, analytics, transparent communication, and long-term partnerships with affiliates.

TrueGroup is currently expanding its team and is looking for an experienced Affiliate Manager to join the team.
In this role, you’ll be at the heart of our partner program, building relationships and driving success for our affiliates and the company alike.

HOW YOU WILL MAKE AN IMPACT

• Develop and present tailored partnership proposals, effectively negotiating terms to build mutually beneficial agreements with new and existing affiliates.
• Guide and support partners through every stage of the partnership, ensuring a seamless experience and fostering strong, long-term relationships.
• Drive retention and motivation among existing partners by creating customized offers for different partner segments, and implementing a loyalty system for high-potential affiliates.
• Monitor and ensure the quality and compliance of affiliate-posted materials, upholding brand standards and message consistency.
• Analyze partner traffic to establish a comprehensive reporting system, leveraging insights to optimize strategy and drive improvements in key performance indicators (KPIs).
• Analyze key performance metrics (ROI, LTV, NGR, GGR, ARPU, ROAS, etc.) and implement strategies to improve their efficiency and overall profitability.
• Increase customer acquisition by driving higher traffic flow from partner sites to our products. Achieve and exceed KPIs related to acquiring new clients and partners, setting the bar for growth and performance.
• Use CRM tools to accurately track, maintain, and manage all partner contacts, ensuring up-to-date records and efficient communication.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum of 1,5 years of proven experience in affiliate marketing within the iGaming industry.
• Upper-intermediate or higher proficiency in English.
• Strong analytical skills to evaluate and optimize traffic funnels, identifying the most effective paths to conversion.
• Proficiency in creating clear and detailed technical tasks for developers and designers.
• Excellent organizational and time management abilities to handle multiple partners and projects effectively.
• Your soft skills, as well as negotiation skills, should be top-notch.
• You are available to travel and attend the conferences.

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)
   

Let’s Start With a Hello

We’re looking for a Senior Affiliate Manager who knows how to build strong partnerships, bring in high-quality traffic, and turn opportunities into measurable results.

If you have a strong network in Uzbekistan, Azerbaijan, Turkey, or Bangladesh, know the iGaming Affiliate market inside out, and enjoy negotiating, scaling partnerships, and driving FTD growth — this role is for you.

Who We Are

We’re AzuraInfinity — an international iGaming & Entertainment company operating across global markets.

Starting with a single project in 2019, we have grown to 12+ White Label brands and 500+ employees across 27 countries, covering Tier 1, Tier 2, and Tier 3 markets.

Today, we continue to scale our Affiliate direction and strengthen our presence across Uzbekistan, Azerbaijan, Turkey, and Bangladesh.

Our culture?

• Fast and flexible.
• Results-driven.
• Partnership-focused.
• Freedom to make decisions and develop your GEO.
• Real ownership and real impact.

What You’ll Be Doing

• Developing and growing key Affiliate partnerships.
• Acquiring major affiliates and media buying teams.
• Building and expanding your partner network across target GEOs.
• Negotiating and closing commercial deals.
• Driving FTD and deposit KPIs.
• Analyzing traffic performance, market trends, and competitors.
• Identifying new traffic sources and growth opportunities.
• Mentoring Junior and Middle Affiliate Managers.
• Contributing to the Affiliate growth strategy across UZ / AZ / TR / BD.

What Makes You a Great Fit

• 3+ years of experience in iGaming Affiliate Marketing.
• Proven successful cases and strong performance results.
• Strong network of Affiliate partners and media buying teams.
• Hands-on experience with at least one of our target GEOs: Uzbekistan, Azerbaijan, Turkey, or Bangladesh.
• Strong negotiation and business development skills.
• Good understanding of iGaming economics and key Affiliate metrics.
• Ability to independently develop and scale partnerships.
• English — B2–C1.
• Proactive, commercial, and results-driven mindset.

Bonus Points

• An active partner base across several of our target GEOs.
• Experience launching or scaling new markets.
• Experience mentoring Affiliate Managers.
• Strong understanding of different traffic sources and acquisition models.

What’s In It for You

• Competitive fixed salary.
• One of the strongest performance-based bonus systems on the market.
• Freedom and ownership in developing your GEOs.
• Opportunity to work with a strong international iGaming team.
• Direct impact on Affiliate strategy and business growth.
• Fast decision-making and room for your own initiatives.
• Real career growth opportunity toward Head of Affiliates.

Let’s Wrap It Up

If you know how to find the right partners, negotiate strong deals, scale quality traffic, and turn Affiliate relationships into sustainable growth — we’d love to meet you.

We’re looking for a Senior In-App / UAC Media Buyer with strong gambling experience who is ready to take more ownership and grow into a Team Lead role.

This is a hands-on position for someone who knows how to scale, work with serious budgets, and wants to build processes — not just run campaigns.

What’s important for us

• Hands-on experience in iGaming / Gambling
• Strong expertise in In-App traffic acquisition
• Practical experience with Unity Ads and Moloco
• Strong hands-on experience with UAC / Google Ads App Campaigns
• Understanding of how to launch, optimize and scale UAC campaigns across different GEOs
• Experience working with different UAC campaign types and optimization goals
• Strong understanding of event setup, conversion signals, attribution and post-install optimization
• Ability to analyze performance by GEO, audience, creative, funnel and event quality
• Experience scaling campaigns while keeping target KPIs under control
• Understanding of creative testing logic for UAC and how to generate enough creative volume for stable scaling
• Experience working with spend-based deals
• Current daily spend of $2,000+
• Proven and active gambling cases within the last 3 months

• Strong understanding of campaign optimization, scaling strategies and traffic quality

   

What we offer

• A real opportunity to grow into a Team Lead position
• A young and ambitious team with fast decision-making
• Full infrastructure for scaling:
  • In-house design team
  • AI-powered creative production
  • Accounts and technical infrastructure
  • Support with creative testing and production
  • Everything needed to focus on traffic and results
• Freedom to test new approaches, GEOs, creatives and funnels
• Competitive fixed salary
• Strong performance-based bonus system

• Opportunity to directly influence buying strategy and build processes inside the team

   

We’re looking for someone who is already strong as a buyer but wants the next step: more responsibility, more influence, bigger budgets and a path to leading the team.

We're looking for a Farmer / Facebook Setup Specialist to prepare, maintain, and partially farm high-quality Facebook setups for our media buying team.

Responsibilities

• Build and prepare Facebook setups using purchased assets and internally farmed resources.
• Warm up and maintain Facebook profiles, Business Managers, Pages, and other assets.
• Prepare ready-to-use setups and transfer them to media buyers.
• Monitor the health and quality of setups, replacing blocked or low-quality assets when needed.
• Maintain accurate records of setups, consumables, and inventory.
• Ensure a stable pipeline of ready-to-launch setups for the buying team.
• Work closely with media buyers to support uninterrupted campaign launches.

Requirements

• Understanding of Facebook account structure and setup creation.
• Experience working with Facebook assets, including:
  • Business Managers;
  • Ad Accounts;
  • Facebook Profiles;
  • Pages;
  • Proxies;
  • Anti-detect browsers.
• Basic understanding of account farming and asset warming processes.
• Strong organizational and record-keeping skills.
• High attention to detail and responsibility.
• Ability to efficiently handle operational and repetitive tasks.
• Previous experience in iGaming or affiliate marketing will be a strong advantage.

What We Offer

• Opportunity to join a fast-growing in-house iGaming media buying team.
• Fully remote position.
• Competitive salary.
• Career growth opportunities.
• Well-established internal processes and experienced colleagues.
• Long-term cooperation in a performance-driven environment.

We are looking for an Affiliate Manager to join and help build our new affiliate program.

We have our own product and in-house media buying team, work across multiple GEOs, and are actively developing and scaling our affiliate direction.

What we’re looking for

• 1+ year of experience in affiliate marketing / iGaming
• Experience with different traffic sources: Facebook, UAC, TikTok, SEO, PPC, In-App
• Experience with Email, Push, and Pops is a strong plus
• Existing network of affiliates/webmasters is a plus
• Strong communication and negotiation skills
• Ability to bring in new partners and negotiate profitable terms
• English B2+

• Willingness to attend iGaming conferences, network, and build relationships in the industry

   

What we offer

• A new affiliate program with a lot of room to influence how it is built
• Our own product and in-house media buying
• Multiple GEOs and different traffic sources
• Freedom in negotiations and decision-making
• Opportunity to grow quickly
• Real potential to lead the affiliate program in the future

We are looking for a strategic and proven Head of Risk & Anti-Fraud to own and lead our overall risk management strategy. In this high-impact executive role reporting directly to C-level, you will safeguard our proprietary iGaming platform and optimize business growth across high-velocity Tier-1 markets.

🌐 What You Will Do

• Architect and execute the company-wide Anti-Fraud, Risk, and KYC/AML strategy from scratch.
• Build, scale, and mentor a high-performing Risk & Anti-Fraud team.
• Protect marketing and promotional budgets by designing proactive mechanisms to prevent bonus abuse and affiliate exploitation.
• Lead vendor evaluation, contract negotiations, and integration of cutting-edge anti-fraud technologies, ML tools, and automated detection systems.
• Define risk appetite, budget allocation, and mathematical risk monitoring models for C-level executives.
• Collaborate with Product, Legal, Finance, and Marketing to balance strict risk controls with conversion rates and player LTV.

📊 What We Expect From You

• 6+ years of total experience in iGaming Risk Management & Anti-Fraud (Tier-1 market focus).
• 3+ years in a managerial role (Head / Lead / Manager) building teams and operational workflows from scratch.
• Proven track record in selecting and integrating enterprise risk & KYC ecosystems (Sumsub, SEON, Accertify, etc.) and BI platforms.
• Strategic understanding of international iGaming licensing frameworks, regulatory compliance, and AML/CFT laws.
• Strong leadership, executive communication, and analytical mindset.
• Fluent English (B1+ level).

💱 What We Offer

• Executive autonomy to shape safety strategy and directly influence unit economics in Tier-1 GEOs.
• Direct hiring and software budget responsibility.
• Highly competitive salary package + performance/bonus alignment.
• 100% remote flexibility with zero corporate red tape.

We are looking for a talented and experienced UX/UI Designer with a deep understanding of the iGaming industry. Our goal is to create engaging, intuitive, and seamless gaming experiences for players.

If you have a clear grasp of player psychology, online casino and slot game interface logic, know how to build a strong visual hierarchy, and create user-friendly interfaces across all devices — we’d love to welcome you to our team!

Key Responsibilities

• Create intuitive interfaces for iGaming products (slots, crash/instant games, lobby, tournaments, leaderboards, etc.) with a focus on player engagement and retention.
• Develop wireframes, interactive prototypes, and detailed user journey scenarios.
• Design interfaces that scale seamlessly and perform flawlessly across both desktop and mobile platforms (iOS, Android).
• Research player behavior, analyze feedback, and continuously improve screens to enhance visual clarity without overloading the user.
• Work closely with Game Designers, Product Managers, the Art Team, and Developers.
• Create basic animation concepts, screen transitions, or visual effects to enhance the overall player experience and hand off assets to animators.

Requirements

• 3+ years of commercial UX/UI design experience, with a significant portion specifically in iGaming (slots and instant games).
• Deep understanding of slot and instant game mechanics, UI logic, and player psychology.
• High proficiency in design tools: Figma, Adobe Photoshop, Illustrator.
• Strong portfolio showcasing complex interface solutions, screen flow logic, and work with UI kits.

Nice to Have

• Experience with Spine 2D, After Effects, or DragonBones for creating micro-interactions or VFX (e.g., Big Win celebration effects).

What we offer

• Fully remote format
• Opportunity to build new game products from scratch
• Direct collaboration with product stakeholders and decision-makers
• Fast decision-making and startup-like environment
• A chance to influence the future portfolio of instant and crash games

Please note that feedback on your application will be provided within two weeks if a positive decision is made regarding your candidacy.

🚀We are looking for a Senior Kubernetes Platform Engineer to join a high-priority project with an ASAP start.

As a Senior Kubernetes Platform Engineer, you will be responsible for designing, building, and operating production-grade Kubernetes platforms that support business-critical applications. You'll work in a small, highly skilled engineering team alongside a Platform Architect, Technical Project Manager, and DevOps Engineers, contributing both to day-to-day platform operations and long-term architectural decisions.

Location

• Remote.
• Preferebly based in Germany But also open to candidates located anywhere within the European Union.

Contract

• Full-time.
• 2-month contract.

• Immediate availability is highly preferred.

   

🎯 Responsibilities

• Build, maintain, and improve enterprise Kubernetes platforms in production environments.
• Manage Kubernetes clusters, ensuring high availability, scalability, and reliability.
• Design and automate infrastructure using Infrastructure as Code practices.
• Develop and maintain CI/CD pipelines and GitOps workflows.
• Implement secure, scalable, and resilient platform solutions.
• Monitor platform health, performance, and observability using industry-standard tools.
• Participate in platform architecture discussions and technical decision-making.
• Produce high-quality technical documentation, runbooks, and operational guidelines.
• Collaborate effectively with cross-functional and international teams.

🧩 Required Skills & Experience

• Several years of experience in DevOps, Platform Engineering, or Infrastructure Engineering.
• At least 5 year of daily hands-on production experience with Kubernetes, including:
  • Cluster lifecycle management
  • Ingress Controllers
  • Service Mesh
  • cert-manager
• Strong experience with:
  • Terraform
  • Helm (or Kustomize)
  • CI/CD pipelines
  • GitOps, preferably ArgoCD
• Proficiency in Go, Python, or Bash for automation and platform tooling.
• Solid experience with:
  • Prometheus
  • Grafana
  • OpenTelemetry
  • Designing and implementing SLI/SLO frameworks
• Strong understanding of platform security best practices and compliance requirements.
• Experience working in cross-functional, multinational engineering teams.
• Strong written and spoken English (B2+/Upper-Intermediate or higher).

🧩Nice to Have

• Kubernetes certifications (CKA, CKAD, or CKS).
• Experience with AWS, Azure, or GCP.
• OpenShift or OKD.
• Multi-cluster Kubernetes environments.
• Ansible.
• Kubernetes Operators.
• Operator SDK or Kubebuilder.
• Longhorn or other Kubernetes-native storage solutions.
• OVN-Kubernetes networking.
• Experience writing ADRs, runbooks, and platform design documentation.

We're looking for a senior-level engineer with deep expertise in Kubernetes platform engineering and production infrastructure. The ideal candidate is comfortable taking ownership of complex platform challenges, contributing to architecture decisions, driving automation initiatives, and collaborating effectively within international teams.

Interview Process

1. HR Interview
2. Technical Interview
3. Final Interview (including a practical use case/task)

ACTED — французька неурядова організація, заснована в 1993 році, яка підтримує вразливі верстви населення, які постраждали від гуманітарних криз у всьому світі. ACTED надає постійну підтримку вразливим громадам шляхом забезпечення стійкості післякризових заходів та готовності до довгострокових викликів, що стоять перед населенням, з метою подолання циклу бідності, сприяння розвитку та зменшення вразливості до катастроф. Наші співробітники завжди готові реагуванню в надзвичайні ситуації, підтримці та відновленню сталого розвитку через 450 проектів у 43 країнах.

ASSIGNMENT

About IMPACT Initiatives

IMPACT Initiatives (IMPACT) is a humanitarian NGO, based in Geneva, Switzerland, with the aim to improve the impact of humanitarian, stabilization and development action through data, partnerships and capacity building programs. The organization manages several initiatives, which includes i) the REACH Initiative aimed at facilitating the development of information products that enhance the humanitarian community’s decision making and planning capacity for emergency, reconstruction and development contexts, ii) the PANDA Initiative aimed at directly supporting key aid actors in improving the effectiveness, efficiency, and efficacy of their programs, and iii) the AGORA Initiative aimed at promoting localized and multi-sectoral aid action in support of the recovery and stabilization of crisis- affected communities.

With over 400 staff members, including assessment, data analysis, GIS experts and field professionals, IMPACT currently has projects in over 25 countries across the Middle East, Africa, Asia, Europe and Latin America. IMPACT is a sister organization of ACTED, a French NGO with headquarters in Paris. The two organizations have a strong complementarity formalized in a global partnership, enabling IMPACT to benefit from ACTED’s operational support in its fields of intervention.

 Context

IMPACT Initiatives is seeking a Data Officer to join the Critical Infrastructure and Services Team in Ukraine. The team’s work focuses on understanding how the war is affecting people’s access to critical infrastructure and essential services, such as electricity, heating, water, healthcare, transport, and communications. A key part of this includes conducting assessments of infrastructure damage and service disruptions, as well as analysing how these disruptions impact households and communities, particularly in frontline and conflict-affected areas.

The role will primarily support IMPACT’s research activities in Ukraine, while also providing data support across the team’s wider research portfolio and, where relevant, to the broader Ukraine mission in coordination with the Cross-Cutting Data Team.

The Data Officer will support data processing, cleaning, analysis, quality assurance and visualisation across research cycles, working primarily with R/Python, Power BI, Excel and KoboToolbox. The role will involve preparing and analysing assessment datasets, maintaining and adapting analytical scripts and workflows, supporting data collection tool development in KoboToolbox, producing visual and dashboard outputs, and ensuring that data products are accurate, timely and suitable for humanitarian analysis and decision-making.

Working closely with assessment, GIS and data colleagues, the Data Officer will contribute to the delivery of high-quality research on infrastructure damage, service disruptions, and access to essential services, helping humanitarian actors and decision-makers understand where needs are most severe and how they are evolving over time. The position will also work closely with IMPACT Ukraine’s Cross-Cutting Data Team to ensure consistency with mission-wide data standards and to support selected data needs beyond the immediate team when required.

Candidates should have strong quantitative and analytical skills, experience working with structured datasets, and practical knowledge of R and/or Python, Excel and data visualisation tools. Experience with humanitarian research, survey data, KoboToolbox, Power BI or reproducible analytical workflows would be an advantage.

This is an opportunity to contribute directly to operational humanitarian research in Ukraine, combining hands-on data analysis with research focused on critical infrastructure damage, service disruptions, and access to essential services in conflict-affected areas.

FUNCTIONS

 1) Data Processing, Analysis and Visualisation

•  Implement data-management, processing and analysis processes for research activities undertaken by the Critical Infrastructure and Services Team, including assessments of infrastructure damage, disruptions to essential services, winter and energy access, and other issue-based research in conflict-affected and frontline areas, using KoboToolbox, R/Python, Power BI and Excel, including:
• Supporting data processing and cleaning following data collection, including data transformation and preparation of analysis-ready datasets using existing instruments and scripts.
• Support the development, deployment and maintenance of KoboToolbox data collection tools, including form testing, data quality monitoring and troubleshooting during data collection.
• Supporting survey data analysis using R/Python and producing analytical outputs, visualisations and dashboard updates in close coordination with the assessment team.
• Conducting systematic data quality checks and supporting troubleshooting of data issues throughout the research cycle.
• Provide data support to other research activities implemented by the Critical Infrastructure and Services Team, depending on operational priorities and workload.
• Provide ad hoc cross-cutting data support to the wider IMPACT Ukraine mission, in coordination with the Cross-Cutting Data Team.
• Support the development, adaptation and maintenance of scripts, tools and analytical workflows that improve the efficiency and reproducibility of data processing and analysis.
• Ensure timely delivery of datasets and analytical products and uphold rigorous data quality control standards.

 2) Internal Coordination

• Work closely with the Associate Research Manager, Assessment Officers, GIS colleagues and other members of the Critical Infrastructure and Services Team to ensure the production of high-quality research outputs.
• Coordinate closely with the IMPACT Ukraine Cross-Cutting Data Team to ensure alignment with mission-wide data standards, workflows and priorities. 
• Coordinate with relevant IMPACT HQ technical teams, when required, to validate cleaned datasets, analytical outputs and associated scripts. 
• Contribute to troubleshooting and technical support for data-related issues affecting research implementation.

 3) Confidentiality and Data Protection 

• Maintain the highest standards of data confidentiality and security. 
• Ensure data management processes comply with IMPACT data protection requirements and established internal procedures. 
• Take proactive steps to prevent unauthorised sharing, access or use of sensitive data and information.

REQUIRED SKILLS:  

• Bachelor’s degree completed or in process in a sphere of social sciences, data science, information management or other related specialization.
• Good knowledge of descriptive and inferential statistics, basic knowledge of data science
• Strong skills in Python and/or R for data analysis (pandas, tidyverse) and willingness to work with both.
• Strong skills and experience with Power BI.
• Good Excel skills.
• Fluency in English is required.
• Understanding data confidentiality and data security principles.
• Ability to multitask with tight deadlines, on numerous research cycles in complex environment.
• A self-starter with a proven ability to work independently.

• Ability to operate in a cross-cultural environment requiring flexibility.

   

 NICE TO HAVE:  

• Experience with Kobo Toolbox or similar platforms.
• Experience in humanitarian sector.
• Experience with other analytics or automatization tools would be a plus.

How to apply:

Please submit a CV in English to apply for this position. Please make sure your CV clearly shows why you would be a good fit for this position with REACH. Only short-listed candidates will be contacted for an interview. ACTED is an equal opportunity employer.

Увага! Згідно чинного законодавства, при працевлаштуванні військовозобов'язані громадяни України зобов'язані надати військово-облікові документи та оновити свої військово-облікові дані.

Attention! Per current legislation, individuals subject to military service duty must provide updated military registration documents while being employed.

Ми пропонуємо

• Офіційне працевлаштування;
• Регулярний перегляд заробітної плати;
• 28 календарних днів щорічної відпустки;
• 3 додаткові дні відпустки на рік згідно з внутрішніми політиками;
• Оплата лікарняних у розмірі 100% заробітної плати (до 15 днів на рік) згідно з внутрішніми політиками;
• Можливість працювати віддалено 2 дні на тиждень згідно з внутрішніми політиками;
• Медичне страхування та страхування життя;
• Комфортний сучасний офіс із зоною для відпочинку, де завжди доступні чай та кава;
• Дружня мультикультурна команда, яка підтримує розвиток і відкритість;
• Доступ до консультацій з професійним психологом для підтримки ментального здоров’я;
• Курси англійської мови для покращення комунікаційних навичок;
• Перспективи кар’єрного зростання.

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“ACTED has a zero-tolerance approach to sexual exploitation, abuse and harassment (SEAH). Please note that any candidate offered a job will sign the Code of Conduct, and related policies, as part of their work contract. Misconduct can lead to dismissal.”

Key Responsibilities:

• First-line IT technical support for users;
• Managing and processing user requests in the Service Desk system;
• Configuring and administering Windows operating systems;
• PC setup, deployment, and maintenance;
• Working with system monitoring tools;
• Network equipment administration;
• Creating and maintaining technical documentation.

Requirements:

• Hands-on experience in configuring and administering Windows OS;
• Experience with network equipment administration;
• Strong hardware/PC maintenance and configuration skills4
• Proficiency in English (a plus);
• Experience administering Microsoft 365 (Office 365 EMS) and/or Google Workspace (a plus);
• Attention to detail, responsibility, and strong documentation skills;

What We Offer:

• Stable on-site position in Kyiv (120 Saksahanskoho St.);
• Comfortable work hours: Monday to Friday, 9:00 AM – 6:00 PM;
• Professional development opportunities;
• A friendly, supportive team culture.

About the role

We are looking for a Lead Generation / Sales Development Specialist to join a project with a Sweden-based company developing an AI-powered child safety solution.

The main focus of the role will be B2B lead generation and outbound sales activities across international markets, including the EU, UK, Australia, and the US. You will work with an existing target audience and lead database, using ready-made sales materials, messaging, and outreach strategies provided by the client.

The role also offers an attractive performance-based commission structure: 15% on the first 10 clients, 20% on clients 11–25, and 25% on every client after the 25th. The commission is paid directly to the sales professional.

What you’ll do

• Conduct outbound lead generation via LinkedIn and email
• Work with an existing prospect list and defined ICP at the start of collaboration
• Personalize and send outreach messages based on provided scripts and materials
• Identify and engage relevant decision-makers
• Follow up with prospects and maintain communication
• Drive prospects to the company's website and encourage them to schedule a product demo
• Qualify initial interest and pass engaged prospects to the next stage of the sales process
• Track outreach activities and results
• Continuously improve outreach based on campaign performance

What we’re looking for

• 1+ years of experience in lead generation, business development, SDR, B2B Sales, or a similar role
• Hands-on experience with LinkedIn and email outreach
• Strong English communication skills (written and spoken)
• Professional communication and presentation skills
• Experience working with international B2B clients
• Ability to communicate confidently with decision-makers
• Proactive and results-oriented approach
• Ability to work independently and consistently follow up with prospects

Would be a plus

• Experience selling SaaS / AI / technology products
• Experience with outbound lead generation in the EU, UK, US, or Australian markets
• Experience booking demos or sales meetings
• Familiarity with CRM and sales automation tools