Jobs at Djinni

  Hi! We are looking for a Node.js Backend Developer (NestJS) to join our pack at SharksCode 🦈💙
SharksCode is a Ukrainian IT company that develops high-tech software solutions and scalable B2B platforms.
  We are looking for a Node.js Backend Developer who will work on building scalable backend services and integrations within a distributed architecture. In this role, you will participate in designing and developing platform services, integrating external systems, and contributing to technical decisions that impact the overall product architecture.
 

We expect that you:

• Have 5+ years of commercial backend development experience with Node.js.
• Have 3+ years of commercial experience with TypeScript.
• Have 3+ years of experience with NestJS or be ready to quickly adopt it.
• Have hands-on experience with relational and NoSQL databases, including PostgreSQL, MySQL, and MongoDB.
• Have experience designing and developing microservice-based distributed systems.
• Have hands-on experience with RabbitMQ, Kafka, and event-driven architecture.
• Have experience with Redis for caching, Pub/Sub, or distributed synchronization.
• Have substantial experience writing and maintaining unit and integration tests using Jest.
• Have strong knowledge of software architecture, design patterns, SOLID principles, and engineering best practices.
• Have experience with Docker, Kubernetes, CI/CD pipelines, and communication technologies such as WebSocket or gRPC.
   

Your future responsibilities:

• Design and develop backend services and platform functionality.
• Build and maintain integrations with third-party technical services.
• Develop and maintain microservices.
• Participate in technical discussions and architecture decisions related to platform development.
• Ensure high code quality and follow engineering best practices.
• Share knowledge and contribute to the development culture within the team.
   

Nice to have:

• Experience building high-load, highly available, or real-time systems.
• Experience with observability and monitoring tools (Prometheus, Grafana, OpenTelemetry, ELK, etc.).
• Experience with cloud platforms such as AWS, GCP, or Azure.
   

Interview stages:

🤝 Interview with Recruiter.
🧠 Technical Interview.
💙 Offer.
 

We offer:

🌴 24 paid vacation days, 14 sick days, and 5 days off.
⏰ Flexible start of the working day — from 9:00 to 11:00.
🏥 Medical insurance.
💰 Bonuses and performance-based rewards.
🐶 Office in the center of Kyiv — pets are welcome, we are pet-friendly.
💆 Lounge area in the office to recharge during the day.
🎾 Padel tennis, football, and training at the polygon for those who enjoy active leisure.
📚 Learning compensation, internal meetups and workshops, as well as access to the corporate LMS with courses.
🎁 Corporate currency that can be exchanged for merch, gifts, or additional benefits.

Project Description 

The Reporting Team is responsible for the development, enhancement, and maintenance of a robust reporting system used by mobile dealers across our network. This system provides critical insights into business performance, customer behavior, and operational trends. Our primary users include store managers, dealer operators, and sales teams who rely on accurate, timely, and actionable data to make informed decisions that drive sales and improve customer service. 

In addition to standard reports, the team designs and delivers a variety of dynamic dashboards tailored to di        erent user roles. These dashboards help visualize key performance indicators (KPIs), track sales trends, monitor inventory, and identify growth opportunities within retail locations. 

Our work involves deep collaboration with cross-functional teams, significant data analysis, and strong attention to data quality and performance. The system handles highvolume datasets and integrates data from multiple sources, including activation platforms (POS), Inventory management systems, etc.. 

We are looking for professionals who are passionate about data, committed to excellence, and motivated to contribute to a platform that empowers our customers through insight. 

Business Analyst – Reporting Team 

Overview: 

We are seeking a technical Business Analyst to join the Reporting Team, which is responsible for building and maintaining a data-centric reporting system and interactive dashboards used by mobile dealers and store managers. This role requires a strong understanding of data systems and the ability to translate business needs into scalable, data-driven solutions. The ideal candidate is comfortable working closely with developers, data engineers, and stakeholders to design and deliver impactful reporting tools.

Key Responsibilities: 

• Gather, analyze, and document detailed business and technical requirements for reporting features, KPIs, and dashboards. 
• Collaborate with stakeholders (internal teams and dealer-facing users) to understand reporting needs and define user stories, acceptance criteria, and data logic. 
• Analyze data models and complex SQL Server datasets to support data mapping and transformation specifications. 
• Partner with developers to define backend data flows using REST APIs, RabbitMQ, and scheduled background jobs (via Hangfire). 
• Collaborate with frontend engineers (React + MUI) to define reporting UX behavior and ensure that interfaces support user workflows. 
• Review and interpret data from message queues, APIs, and backend services built on ASP.NET Framework and .NET Core. 
• Contribute to the design and validation of data pipelines and reporting logic by ensuring alignment with business goals. 
• Maintain high-quality documentation (data dictionaries, process diagrams, functional specs) to support ongoing reporting enhancements. 

Technical Requirements: 

• Strong proficiency in SQL Server – ability to write and understand complex queries, analyze stored procedures, and interpret relational data models. 
• Experience working with modern web applications – understanding of web application architecture, client-server communication, authentication and authorization concepts, browser behavior, and responsive user interfaces. Ability to analyze end-to-end user flows.
• Experience with REST APIs – understanding endpoints, payloads, authentication, and response structures. 
• Familiarity with RabbitMQ and Hangfire for understanding asynchronous data flows and background processing patterns. 
• Working knowledge of backend technologies (ASP.NET Framework / .NET Core) and how services interact in layered architectures. 
• Awareness of ReactJS and modern frontend design using MUI (Material UI), particularly for data presentation and filtering. 
• Understanding of data warehouse (DWH) and data lake concepts – ability to work with structured and semi-structured data models and understand the data lifecycle from ingestion to reporting. 
• Experience with BI/reporting systems (e.g., internal dashboards, Power BI, Tableau) is a plus. 
• Ability to read logs, API responses, and system behaviors to support root cause identification in collaboration with the technical team. 
• Familiarity with tools like Postman for reviewing API behaviors is a plus. 

Other Requirements: 

• 3+ years of experience as a Business Analyst in data-centric or reporting-focused software development projects. 
• Strong analytical thinking and attention to detail, especially in data modeling and process analysis. 
• Experience working with AI-powered products or features, including defining business/technical requirements for AI-assisted workflows, intelligent automation.
• Excellent communication skills and ability to collaborate across technical and nontechnical teams. 
• Experience using Jira for backlog management and Confluence for documentation and collaboration. 

We're hiring a Data Analyst to join a fast-growing UK-based PropTech startup transforming the residential lettings and property management industry.

The company combines modern SaaS technology with AI-driven automation to streamline property operations, tenant management, payments, maintenance, and internal workflows. As the business scales through acquisitions, the platform plays a key role in standardizing operations, improving efficiency, and delivering a better experience for landlords, tenants, and internal teams.

You'll work closely with Product, Engineering, Operations, and Commercial teams, turning complex business data into actionable insights that influence product decisions and business growth.
 

Responsibilities

• Analyze large datasets to identify trends, bottlenecks, and growth opportunities.
• Define, measure, and monitor KPIs across product and business operations.
• Build dashboards, reports, and self-service analytics for different stakeholders.
• Partner with Product and Engineering teams to evaluate feature performance and support data-driven decision making.
• Translate ambiguous business questions into structured analytical frameworks.
• Improve data quality, reporting consistency, and analytical processes.
• Present insights and recommendations to both technical and non-technical stakeholders.
   

Requirements

• 3+ years of experience in Data Analytics, Business Intelligence, or a similar role.
• Strong SQL skills (required).
• Experience with BI tools such as Looker, Power BI, Tableau, Metabase, or similar.
• Strong analytical and problem-solving skills.
• High attention to detail and commitment to data accuracy.
• Ability to communicate business insights clearly.
• Comfortable working in a fast-paced startup environment.
• Upper-Intermediate+ English.
   

Nice to Have

• Experience working with product analytics.
• Experience in SaaS, PropTech, FinTech, or other high-growth technology companies.
• Familiarity with experimentation, KPI design, and data-driven product development.

Requirements:

• Understanding of text structure (headlines, content blocks) and the ability to build it
• Ability to think logically regarding assigned tasks
• Understanding of SEO content and experience working with it
• Experience working with multiple GEOs, language versions, and content localization
• Writing content manually, without AI
• At least 2 years of experience as an SEO copywriter, including at least 1 year in related niches
• English proficiency sufficient for writing content directly in English (not translation from Russian/Ukrainian)
• Optimization of texts for target keywords (title, H1–H3, meta descriptions, alt tags)
• Ability to write long-form content
• Understanding of meta tags and their purpose
• Understanding of semantic core and LSI keywords
• Experience working with gray niches in the forex vertical; crypto or investments experience is also acceptable
• Ability to build article structures for commercial content
• Understanding of triggers and restricted words that should not be used in the forex niche from a search engine perspective
• Ability to deliver large volumes of content within tight deadlines
• Working with Google Sheets and Google Docs

Collaboration with designers:

• participation in writing technical specifications
• reviewing layouts/mockups (content-wise)
• writing and managing content revisions

Would be a plus:

• Ability to create technical tasks for designers
• Experience in affiliate marketing and writing content about finance and stock trading
• Experience working with landing pages
• Experience filling websites with content

Company Overview

ArboStar is a fast-growing B2B SaaS platform providing business management solutions tailored for the tree care and green industry. We are scaling across North America and internationally, helping companies streamline operations, manage leads, and grow revenue.

Role Overview

We are seeking a Marketing Director to own marketing strategy, execution, and performance across paid acquisition, PR, partnerships, and analytics.

This role is responsible for leading an established marketing team and ensuring marketing efforts directly support business growth through high-quality demand generation, strong MQL → SQL conversion, and measurable ROI.

The Marketing Director operates as the single point of accountability for marketing outcomes, working closely with Sales and Product.

Key Responsibilities

Marketing Strategy & Ownership

• Own end-to-end marketing strategy, priorities, and execution across all channels.
• Define quarterly and annual marketing plans aligned with company growth goals.
• Own core marketing KPIs, including lead quality, MQL → SQL conversion, pipeline contribution, and ROI.
   

Team Leadership & Management

• Lead, mentor, and manage a marketing team of 8 specialists (paid media, content, PR, partnerships, and supporting roles).
• Set clear goals, priorities, and performance expectations for the team.
• Ensure effective execution, accountability, and continuous performance improvement.
   

Demand Generation & Paid Media Oversight

• Oversee paid acquisition strategy across Google Ads, Meta Ads, LinkedIn Ads, Bing Ads, Capterra, and other relevant B2B platforms.
• Guide budget allocation and optimization decisions based on funnel performance and revenue impact.
• Ensure structured testing, CRO initiatives, and data-driven optimization across campaigns.
   

PR, Partnerships & Brand Growth

• Own PR and partnership strategy, including industry associations, media outlets, and strategic collaborators.
• Strengthen ArboStar’s brand visibility and credibility within the vertical B2B SaaS market.
• Ensure PR and partnership initiatives support demand generation and pipeline goals.
   

Cross-Functional Collaboration & Analytics

• Work closely with Sales to align campaigns with lead quality expectations and pipeline needs.
• Collaborate with Product on analytics, attribution, and marketing integrations.
• Oversee marketing reporting, dashboards, and performance reviews.

Qualifications & Skills

• 5+ years of experience in B2B SaaS marketing, including team leadership and performance ownership.
• Proven experience leading multi-channel demand generation and paid acquisition.
• Strong understanding of lead quality, MQL → SQL conversion, and revenue attribution.
• Experience managing marketing teams and cross-functional stakeholders.
• Strong analytical mindset and decision-making based on data and ROI.
• Comfortable owning outcomes, priorities, and trade-offs.
• Proven experience managing and optimizing $20,000+ monthly paid media budgets with a focus on ROI and lead quality.
• English proficiency B2 or higher.

Nice to Have

• Experience in vertical SaaS, field services, or construction-related industries.
• Familiarity with marketing automation platforms and workflow optimization.
   

What We Offer

• Opportunity to work in the green industry, supporting arborists and service companies that contribute to sustainable urban and environmental ecosystems.
• Competitive salary with performance-based incentives.
• Fully remote work aligned with Kyiv time (14:00–22:00)
• Leadership role with ownership over an established marketing team.
• Direct impact on pipeline growth, revenue, and company strategy.
• Close collaboration with executive leadership and cross-functional teams.

About the Company

Media Miami is an independent performance marketing company focused on building and scaling digital products.

Our core expertise lies in developing and growing media ecosystems for global audiences, with a strong focus on the U.S. market. We operate across key verticals, including finance, health, manifistation — delivering relevant insights, practical value, and highly engaging experiences.

Role Overview

The Marketing Operations Manager drives execution across newsletters, paid media, social, and growth. Acting as the link between strategy and execution, you'll coordinate cross-functional projects, optimise processes, and deliver initiatives on time and to a high standard — partnering closely with our email marketers to drive newsletter growth and engagement.

We're looking for someone proactive and ambitious, motivated to build best-in-class marketing programs while keeping work moving and continuously improving performance.

Key Responsibilities

• Marketing Project Execution — Drive initiatives from brief to completion across newsletters, paid, social, and growth, managing timelines, owners, and dependencies across parallel workstreams.
• Newsletter Leadership & Performance — Partner with the email team to drive newsletter growth end to end, and monitor performance to surface issues early.
• Process, Systems & Reporting — Build and maintain the trackers, cadences, and SOPs that keep the team executing consistently, with clear visibility into every initiative.
• Team Leadership & Development — Lead problem-solving and reviews, run calibrated check-ins, and coach the team to bring solutions, not just problems.
• Quality Control & Follow-Through — Act as the first review layer, validating work before it progresses, and keep every initiative moving through to completion.

• AI & Smart Tooling — Use AI to accelerate the workflow, evaluate new tools, and raise AI fluency across the team.

   

Requirements

Must Have

• 5+ years in project management, with direct experience running marketing initiatives
• Marketing fluency: you understand how newsletters, paid, social, and growth work, and can contribute to strategy
• Proven ability to manage multiple marketing workstreams simultaneously without dropping quality
• Experience building and rolling out project management processes and SOPs across a team
• Hands-on AI tool use in your daily work (hard requirement) — you use them to move faster and can describe exactly how
• Strong problem-solving: root cause analysis, structured thinking, clear recommendations
• Clear, structured communication — updates, escalations, and feedback are always actionable
• Ownership mindset: you follow through, remove blockers, and drive progress without supervision
• Organisational precision across multiple priorities, deadlines, and stakeholders at once
• Excellent written and verbal English (C1 or above)

• Ready to grow into a team leadership role as the marketing function scales

   

Nice to Have

• Background in newsletter, media, affiliate, or performance marketing
• Hands-on campaign experience — having run campaigns, not just managed the people who did
• Workflow automation tools such as Make, Zapier, or similar
• Project management tools: Notion, ClickUp, Asana, or Airtable
• Email platforms, newsletter operations, or audience growth metrics

• Experience working with designers, writers, QA teams, or cross-functional partners

   

We're looking for someone who:

• Is proactive and ambitious, motivated to build best-in-class marketing programs
• Takes ownership — follows through, removes blockers, and drives progress without supervision
• Communicates clearly and in a structured way, with updates and feedback that are always actionable
• Thrives in a fast-moving, high-execution environment
• Pays close attention to detail and organisational precision across competing priorities

• Is ready to grow into a team leadership role as the marketing function scales

   

What We Offer

Professional Growth

• International and multicultural environment
• Career development opportunities
• Learning resources and corporate library
• Work alongside a high-performing team
• Access to modern tools and technologies

Benefits

• Competitive salary
• Paid vacation days
• Paid sick leave days
• Work-life balance
• Team events and activities

Working Environment

• Remote / Hybrid / Modern office in Poland
• Complimentary snacks, drinks, and office perks
• Friendly and supportive team
• Comfortable workspace

Welcome to apply.

We look forward to meeting you!

The product we are working on is the biggest community-based navigation app, complex web services, and other solutions related to it. The web and mobile apps handle information at a massive scale and extend well beyond the search giving people and companies a lot of new useful options. Here you’ll be a part of a skilled international team, working on an app with >100 mln users!

Requirements:

• Location in Warsaw (office-based role in Warsaw).
• 3+ years of working experience in testing web/mobile applications;
• Upper Intermediate level of both spoken and written English;
• Experience with test tools and conducting analysis of test data;
• Familiarity with bug-tracking systems and test management tools;
• Experience in utilizing log files to debug and analyze issues.
 

Nice to have:
 

• Basic familiarity with Internet and network protocols;
• Basic knowledge of REST API architecture;
• Basic knowledge of Unix/Linux environments and scripting skills;
• WEB/ Mobile Automation development experience.

Responsibilities:

• Analysis of business and technical requirements;
• Participation in task refinement and planning sessions;
• Work with QA documentation and bug tracking systems (Test Plans, Test Cases, Check Lists, Reports);
• Manual testing of desktop and mobile versions;
• Review and improve test scenarios;
• Review and prepare test cases for automation.
 

We offer:
 

• Opportunities to develop in various areas (web, mobile, backend testing, API testing, etc);
• Compensation package (20 paid vacation days, paid sick leaves);

• Full-time office-based work (5 days per week) in a modern, comfortable office.
• Flexible working hours;
• Medical Insurance;
• English courses with a native speaker, yoga (zoom);
• Paid tech training and other activities for professional growth;
• International business trips
• Comfortable office.
 

If your qualifications and experience match the requirements of the position, our recruitment team will reach out to you in a week maximum. Please rest assured that we carefully consider each candidate, but due to the amount of applications, the review and further processing of your candidacy may take some time.

About the role
Qwed is a design and web development agency delivering UX/UI and WordPress projects for international clients. We're looking for a Lead Generation Manager to own our Upwork pipeline - finding the right projects, writing proposals that win, and booking qualified calls. 

Your focus isn't design or development; it's keeping a steady flow of quality leads coming in so the team stays busy with the right kind of work, most of it UX/UI with some WordPress.

What you'll do

• Monitor Upwork daily for relevant UX/UI and WordPress projects and apply quickly to strong fits
• Write tailored, persuasive proposals (no copy-paste templates) that match each client's brief
• Qualify leads: filter out low-budget or poor-fit jobs, prioritize serious clients
• Book discovery calls and hand off warm, qualified leads to the team
• Manage and optimize the Upwork profile: catalog entries, response time, job-success signals
• Track outreach and conversion (applications sent, replies, calls booked, win rate)
• Suggest improvements to positioning, pricing hooks, and messaging based on what's converting
  
  What we're looking for
• Proven lead generation experience on Upwork (agency or freelance context)
• Strong written English (B1) - proposals need to read clearly and persuasively
• Understanding of UX/UI and WordPress services enough to speak to them credibly in proposals
• Sharp judgment for spotting good clients and avoiding time-wasters
• Organized, self-managing, and consistent with daily outreach
• Comfortable with metrics and reporting on pipeline performance
• Nice to have: experience with Behance/Dribbble/LinkedIn outreach, familiarity with Upwork's algorithm, CRM or tracking tools
  
  Details
• Remote, flexible hours
• Freelance / contract - base + bonus per closed lead or project is negotiable
• Ongoing role with room to grow as the pipeline scales
• Paid vacation: 18 work days (don't count Sat-Sun) - 10 days of paid sick leave - $300 per year for your personal development.
  
  To apply
  Send a short note on your Upwork lead-gen experience, your results (win rate, projects closed, or agencies you've worked with), and your rate or preferred compensation structure.
   

Project description

We are hiring for a Senior Full-Stack Developer. Our client team consists of frontend and backend developers, data analysts and data scientists, architects, analysts and project managers.

Responsibilities

Participate in requirements clarification and sprint planning sessions.

Design technical solutions and implement them.

Writing unit and integration tests.

Support QA teammates in the acceptance process.

Resolving PROD incidents as a 3rd line engineer.

Skills

Must have

Minimum 8 years within the IT industry.

Strong experience with C#.Net (6+ years), inc multi-threading and distributed systems.

Other experience includes the following: WPF, TypeScript, React/Redux, Python (3+ years).

Strong experience with unit & integration testing.

Experience building RestFull APIs

Experience working in a service-oriented architecture framework

Experience with Microsoft SQL Server and Mongo DB (3+ years).

Experience of Entity Framework.

Experience working with Azure (Azure services).

Experience working with Kubernetes

Familiar with CI/CD (Azure Pipelines).

Algorithmic and out of box thinking while working with requirements.

Familiar with agile methodology.

Exceptional logical reasoning and problem-solving skills.

Bachelor in IT or related field.

Nice to have

Eexperience with OData.

Hunger for learning new technologies with a "can do" mindset.

Business knowledge in Finance.

Knowledge of IaC (Terraform).

Languages

English: B2 Upper Intermediate

We are looking for a focused LinkedIn Lead Generation & ABM Specialist to build a steady pipeline of potential clients using LinkedIn, Account-Based Marketing (ABM) and outbound lead generation.

This is an execution-focused role centered on prospect research, targeted LinkedIn engagement, automation and CRM management. 
 

✅ Key responsibilities:

📍Lead Generation (40%)

• Research ICP companies and build target lists
• Find and validate contacts; segment databases
• Maintain and update CRM with lead statuses and contact details

Tools: LinkedIn Sales Navigator, Apollo, Snov.io, Clay, and other lead generation platforms
 

📍ABM Outreach & Engagement (35%)

• Operate an Account-Based Marketing approach: identify target accounts, prepare contact lists, and execute personalized LinkedIn engagement
• Send connection requests, review profiles, engage with prospects through likes, reactions, comments, and other interactions with their content to build trust before sales outreach
• Deliver daily engagement with target accounts and manage multiple ICP segments simultaneously
   

📍LinkedIn Automation (15%)

• Work with LinkedIn automation platforms, including LinkedIn Helper, Dripify, Expandi, and similar tools
• Set up and launch campaigns, configure sequences, enforce limits, and monitor campaign performance and deliverability
   

📍CRM & Process Management (10%)

• Keep CRM records accurate and up to date, support lead status workflows, and ensure data quality
• Prepare basic reports and metrics for the team
   

✅ Required experience and skills:

• Hands-on experience with LinkedIn Sales Navigator
• Proven experience in B2B lead generation and cold outbound outreach
• Familiarity with ABM methodology and workflows
• Experience with LinkedIn Helper or equivalent automation tools
• Comfortable using AI tools for outreach and research
• English level: A2+ — sufficient for LinkedIn communication and AI-assisted outbound
   

✅ Will be a plus:

• Experience with Dripify, Expandi, Apollo, and Clay
• Experience with HubSpot
• Background in IT outsourcing or software development markets
   

✅ Key performance indicators (KPIs):

• Number of validated leads added to the pipeline
• Number of target accounts actively managed
• Engagement rate with target accounts
• Number of MQLs / SQLs generated
• Accuracy and timeliness of CRM data entry
   

✅ We offer:

• Grow as part of a modern IT outsourcing team working with international B2B clients
• Mentorship and knowledge sharing to support your professional growth
• Flexible cooperation format: full-time remote or hybrid
• Modern office near KPI / Shuliavska with generator and Starlink
• Friendly and supportive team culture — we value initiative, curiosity, and a good sense of humor
   

If this role sounds like a good fit, we'd love to hear from you.

We are looking for a CRM Retention Manager who will help transform CRM into a systematic growth driver for the product.

In this role, you will be responsible not just for communications, but for user retention, LTV growth, and building lifecycle mechanics that directly impact business performance.
 

This is a role for someone who thinks in hypotheses, experiments, segmentation, and metrics, not just campaign launches.

You will have a direct impact on the product, test new retention approaches, and scale CRM as one of the key growth channels.

 

Your responsibilities

• Build and develop the CRM retention strategy across all stages of the user lifecycle.

• Launch, optimize, and scale CRM campaigns across email / push / SMS / in-app channels.

• Build automated lifecycle journeys including:
onboarding, activation, engagement, retention, churn prevention, and winback flows.

• Segment audiences based on behavioral, product, and transactional data.

• Personalize communications to improve conversion, retention, and user engagement.

• Analyze CRM performance and work with key metrics including:
Retention (D1 / D7 / D30), Churn Rate, LTV, ARPU, Conversion Rate, Reactivation Rate.

• Run A/B tests, analyze results, and scale winning initiatives.

• Identify churn drivers and launch retention hypotheses to reduce churn and bring users back.

• Collaborate closely with product, marketing, and analytics teams to improve the user journey.

• Build CRM as a strategic growth function rather than just a communication channel.

 

What we’re looking for

• 1–3 years of experience in CRM / Retention / Lifecycle Marketing.

• Hands-on experience with email / push / SMS / in-app communication channels.

• Strong understanding of lifecycle marketing, user journey, and retention mechanics.

• Data-driven mindset and ability to make decisions based on metrics.

• Experience running A/B tests and optimizing CRM campaigns.

• Ability to work with analytics, segmentation, and performance metrics.

• Understanding of key product metrics:
Retention, Churn, LTV, ARPU, Conversion, Engagement.

• Proactive, independent, and motivated to build CRM into a strong business function.

Nice to have

• Experience with CRM / ESP platforms such as Braze, OneSignal, Customer.io, Iterable, Klaviyo, or similar.

• Understanding of email deliverability and messaging performance.

• Experience in mobile apps / subscription products / iGaming / performance-driven products.

• Basic understanding of SQL / analytics / product thinking.

• Experience with personalization and automated lifecycle journeys.

 

What you’ll get

• Real impact on key business metrics, not just campaign execution.

• Freedom to test hypotheses, experiment, and launch your own initiatives.

• Opportunity to work with a live product, active users, and large-scale data.

• A team where CRM is treated as a strategic growth function.

• Growth opportunities toward CRM Lead / Lifecycle Lead / Retention Owner roles.

 

What to expect working with us

Real product impact

Minimal bureaucracy, fast decision-making, and direct influence on retention and growth.

Space for experimentation

Bring ideas, test new approaches, and own initiatives from concept to execution.

Professional development

Support for learning, courses, conferences, and growth in product and CRM expertise.

Strong team

A supportive environment where initiative, ownership, and results are valued.

Competitive compensation & benefits

Market-level salary with performance-based upside.

Flexible work format

Office / hybrid / remote depending on the collaboration model.

Work-life balance

Paid vacation, flexible schedule, and a healthy balance between work and personal life.

We are looking for an experienced Head of Customer Support to lead and scale our Customer Support department. In this role, you will be responsible for driving operational excellence, developing high-performing leaders, optimizing customer experience, and ensuring the support organization effectively contributes to overall business growth.

This is a strategic leadership position requiring strong people management skills, operational expertise, and the ability to execute multiple cross-functional initiatives in a fast-paced iGaming environment.

HOW YOU WILL MAKE AN IMPACT

• Lead, develop, and scale the Customer Support organization, including Team Leads and middle managers.
• Define and execute the department's strategy aligned with business objectives.
• Drive operational excellence across all customer support processes and service channels.
• Monitor, analyze, and improve key Support KPIs, including CSAT, QA, AHT, FRT, SLA, and operational efficiency.
• Build a strong leadership culture through coaching, mentoring, succession planning, and performance management.
• Manage multiple cross-functional initiatives simultaneously, collaborating with Product, Payments, Risk, Compliance, CRM, and other departments.
• Identify operational bottlenecks and implement scalable process improvements.
• Lead workforce planning, resource allocation, and organizational design to support business growth.
• Own departmental reporting and regularly present performance insights and strategic recommendations to senior leadership.
• Drive automation initiatives, AI solutions, and chatbot implementation to improve customer experience and operational efficiency.
• Ensure a customer-centric approach while balancing business goals and operational performance.
• Continuously improve customer journeys, support quality, and team productivity.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum 2–3 years of leadership experience in Customer Support or Customer Success.
• Experience in Gambling industry.
• Exceptional ownership, with the ability to simultaneously lead 15–20 projects
• Experience managing Team Leads or middle managers, not only individual contributors.
• Strong understanding of Customer Support operations, including KPIs (CSAT, QA, AHT, FRT, SLA, etc.).
• Experience managing cross-functional projects and collaborating with Product, Payments, Risk, Compliance, and other business units.
• Strong people management skills, including coaching, performance management, succession planning, and conflict resolution.
• Experience with workforce planning, team scaling, and organizational design.
• Strong analytical skills with the ability to make data-driven decisions.
• Experience managing departmental reporting and presenting results to senior leadership.
• High-level understanding of Payments operations, including withdrawals, KYC, payment workflows, chargebacks, and customer payment journeys.
• Excellent written and verbal English communication skills (C1+).
• Experience implementing AI solutions, automation, or chatbot technologies.
• Strong leadership, ownership, and strategic thinking skills.

Nice to Have

• Experience managing VIP Support, Quality Assurance, Learning & Development, or Customer Operations teams.
• Knowledge of AML, Fraud Prevention, and Compliance processes.
• Experience working with BI tools such as Power BI, Looker Studio, or Tableau.
• Advanced Excel or Google Sheets skills.
• Experience with CRM and Customer Support platforms such as Customer.io, Smartico, Intercom, LiveChat, Zendesk, or similar.
• Experience managing departmental budgets and resource planning.
• Experience supporting international and multilingual teams.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Evoplay is a Ukrainian product IT company that complete B2B solutions for the online gaming industry.

Position Overview:

As a Jira and Confluence Administrator, you will be responsible for the administration, configuration, and maintenance of our Jira and Confluence instances. You will play a critical role in ensuring the smooth operation and optimal utilization of these platforms to support our teams in project management, collaboration, and knowledge sharing.

Key Responsibilities:

1. Platform Administration:

• Administer Jira and Confluence instances, including user management, permissions configuration, and customization of workflows, issue types, and fields. Jira (server and cloud), сonfluence, Bitbucket, Crowd)

• Perform regular maintenance tasks such as upgrades, patches, and backups to ensure system reliability and performance.

2. Configuration and Customization:

• Configure Jira projects and Confluence spaces to meet the specific requirements of our teams and projects.

• Customize Jira workflows, screens, and dashboards to streamline processes and enhance productivity.

3. Integration and Automation:

• Integrate Jira and Confluence with other tools and systems used within the organization to facilitate seamless data flow and collaboration.

• Implement automation rules and workflows using Jira and Confluence plugins to optimize task management and documentation processes.

4. User Training and Support:

• Provide training and support to users on Jira and Confluence functionality, best practices, and troubleshooting techniques.

• Serve as the primary point of contact for user inquiries and technical issues related to Jira and Confluence usage.

5. Corporate IT Services:

• Administer other corporate IT services such as Gitlab, LDAP, GCP.

• Ensure the proper functioning and integration of these services with other business applications and systems.

Qualifications:

• Experience in a similar position for 2 years.

• Experience with Atlassian stack:

- Jira

- Confluence

- Bitbucket

- Crowd

• Understanding of the functioning of Linux systems.

We offer:

• L&D center with courses for employees and top managers;

• Rotation program;

• Paid leave;

• Sick days;

• Self-learning library, access to paid courses;

• Stable payments;

• Evoplay discount program;

• Flexible work schedule / remote work;

• Group discussions and individual sessions with a psychologist.

Interloom is a Berlin-based startup. We are building the first navigation system for work (think about of it as Claude Cowork for Enterprises). We are now looking for an AI Engineer to join our AI Engineering team. We are flexible on level. This role is a strong fit if you have solid SWE fundamentals and a deep interest in building production agent systems. Work from the Berlin office, hybrid or remote (+-1 hour from CET). 
 

Most companies run on operational knowledge that never fully makes it into documentation: decisions hidden in tickets, emails, workflows, internal tools, and the heads of experienced employees. Interloom captures how expert teams actually resolve work and turns it into a living context graph - a memory layer that lets AI agents act on a company's real, proven decisions instead of generic training data.

We are already working with enterprise customers such as Zurich Insurance, JLL, and Fiege across facility management, insurance, banking, logistics, energy, and ITSM. In March 2026, we raised a $16.5M seed round led by DN Capital, with participation from Bek Ventures and Air Street Capital.

About the role
You will work end-to-end on the systems that make our AI agents capable, reliable, and safe in production. This is practical engineering work close to real users and real enterprise workflows. The details matter: context building, tool design, retry and recovery paths, observability, and evaluation quality often determine whether an agent actually works in production.

What you will do

• Build and refine agent capabilities through tools, skills, and integrations that are safe, observable, and easy for LLMs to use correctly.
• Improve the agent runtime: tool calling, orchestration, error handling, handoffs, and recovery paths.
• Identify agent failure modes and improve reliability so agents fail safely instead of silently.
• Build and improve evaluation frameworks: scenarios, graders, and tooling for testing agents across multi-step workflows.
• Work closely with product and customer problems, not only isolated research tasks.
• Help shape how production-grade agent systems should be built.

What we are looking for

• Strong backend engineering experience, ideally with Python.
• You write tested, type-checked, maintainable code.
• Solid understanding of relational databases, especially Postgres/SQL.
• Good API design skills.
• Interest in LLMs beyond prompting: tool calling, context design, evaluations, observability, and failure modes.
• Ability to take a bounded problem, make a small plan, ship the change, and communicate tradeoffs clearly.
• Comfort working close to product problems and real users.

Nice to have

• Practical AI/LLM engineering experience.
• Experience with context engineering, RAG, agent frameworks, evaluations, or LLM observability.
• Experience with Temporal or other durable workflow engines.
• Experience using metrics and evaluation data to improve system quality.
• Experience building reliable systems for enterprise customers.

How we work

• Small teams with real ownership.
• Minimal bureaucracy.
• We ship working software to users early.
• We value precise thinking, plain language, and written context.
• Humans stay in control; agents handle routine work so people can focus on decisions that matter.

Compensation and benefits

• VSOP, so you share in the upside you help build.
• Pick your own workstation and hardware.
• Comfortable offices in Munich and Berlin.
• Hybrid work if you are in Berlin; remote is possible otherwise.
• Annual company retreats.
• High-trust engineering culture.
• Clear growth paths as the company scales.

Location

Berlin hybrid or remote. If you are in Berlin, you can work from our office at Leuschnerdamm 13. Otherwise, remote work is welcome as long as your working hours align with Central European Time. Occasional travel to the team and offsites may be needed.

Blackthorn Vision is looking for a QA/AQA Competence Manager (part-time) to support the professional growth and competency development of our QA community. In this role, you will participate in technical interviews, drive performance and skill assessment processes, support the development of QA/AQA engineers, and contribute to strengthening quality culture and engineering excellence across the company.

Requirements:

• 5+ years of commercial experience in QA/AQA;
• 2+ years of experience in leadership, mentoring, or competency development roles;
• Strong understanding of software testing principles, methodologies, and best practices;
• Experience with both manual and automated testing;
• Understanding of test automation frameworks and tools;
• Experience conducting technical interviews and evaluating QA/AQA candidates;
• Experience participating in performance review and employee development processes;
• Ability to assess technical competencies and provide constructive feedback;
• Understanding of modern QA trends, including AI-driven testing tools and AI-assisted engineering workflows;
• Strong communication and stakeholder management skills;
• Experience mentoring or supporting less-experienced engineers;
• Ability to collaborate effectively with Project Managers, HR, Recruiters, and engineering teams;
• Strong organizational and analytical skills;
• Proactive, people-oriented, and growth-focused mindset;

• Upper-Intermediate or higher level of English.

   

Responsibilities:

• Participate in technical interviews and assess QA/AQA candidates’ technical and soft skills;
• Support and facilitate Professional Performance and Skill Assessment processes for QA/AQA engineers;
• Provide recommendations regarding employee development, competencies, and career growth paths;
• Collaborate with managers and team leads to identify strengths and development areas for engineers;
• Support creation and maintenance of competency matrices and assessment frameworks for QA/AQA specialists;
• Provide regular feedback to employees and stakeholders;
• Participate in mentoring and knowledge-sharing initiatives within the QA community;
• Contribute to continuous improvement of QA competency development processes;
• Support internal talent growth and succession planning initiatives;
• Promote QA best practices, quality culture, and adoption of modern testing approaches, including AI-assisted QA practices across teams.