Jobs

Chainbound.org — performance marketing & growth agency working with global influencer and creator campaigns.

We're hiring an Outreach Automation Lead to own our cold email pipeline end-to-end: from parsing contact data to running multi-domain campaigns at scale.

🔧 Responsibilities:
- Deploy and manage our internal tools to scrape YouTube contact data by keywords  
- Run & monitor scraping software on cloud servers (Hetzner, DigitalOcean, etc.)  
- Clean, deduplicate, and structure data in Excel / Google Sheets  
- Set up and maintain email warm-up systems (Warmbox, Lemwarm, Instantly, etc.)  
- Launch and manage cold email campaigns across 50+ inboxes/domains  
- Monitor inbox health, handle bounce/reply tracking, troubleshoot deliverability  
- Fully own the cold outreach stack: config, testing, reporting

✅ Requirements:
- Strong experience with cold email campaigns and warm-up tools  
- Ability to operate and maintain cloud servers (basic sysadmin level)  
- Deep understanding of SPF, DKIM, DMARC, inbox rotation, reply-based deliverability  
- Experience managing scraping tools and structuring large contact datasets  
- High level of ownership, async-friendly work ethic  
- English: Intermediate+ (for tools, reading docs, occasional async check-ins)

➕ Bonus if you have:
- Built or scaled outreach for an agency or B2B SaaS  
- Familiar with Smartlead, Instantly, Lemlist, Mailgun, SES, etc.  
- Comfortable automating parts of the stack (scripts, zaps, webhooks)

🚀 We offer:
- Remote, flexible work with minimal bullshit  
- Tools, infrastructure, and support provided  
- Long-term, stable role with growth potential  
- Direct impact on growth — no fluff, only ops

📩 To apply:  
Send us a short intro with your experience in cold outreach, tools you've used, and how you'd structure a system managing 50+ inboxes.

Short term or part-time possible!
We are seeking an experienced and driven Machine Learning Engineer  to join an international team building a next-generation AI-native cybersecurity platform. The ideal candidate is passionate about machine learning and software engineering, capable of designing scalable ML pipelines and deploying real-time intelligent systems in production environments.

About project: 
Join the development of a cloud-native XDR platform that redefines threat detection and response. The system processes real-time sensor data via a scalable streaming stack using technologies like ClickHouse, Redpanda, Vector, Airflow, and Qdrant. It enables fast experimentation, semantic retrieval, and hybrid search with embedded LLMs—offering a dynamic space at the crossroads of cybersecurity, machine learning, and modern MLOps.

Your area of responsibility: 
- Designing and maintaining ML pipelines for anomaly detection, clustering, and classification;
- Developing and fine-tuning models like Isolation Forest and Latent Mixture Models;
- Leveraging Python ML libraries (scikit-learn, pandas, numpy, pyod) for preprocessing and evaluation;
- Integrating vector search and RAG systems with llama_index and vector databases (Qdrant, FAISS, Pinecone);
- Collaborating with MLOps engineers on deploying and monitoring models;
- Processing large CSV datasets in distributed environments;
- Participating in code reviews and design discussions to ensure robustness and maintainability.

Skills and requirements:
- Strong Python skills with hands-on experience in scikit-learn, pandas, numpy, and pyod;
- Skilled in unsupervised learning and anomaly detection;
- Knowledge of TCP/IP networking and feature engineering from packet and flow data;
- Experience with LLM augmentation tools and vector databases (e.g., llama_index, Qdrant, FAISS, Pinecone);
- Familiar with deploying ML models in containerized/cloud environments (Kubernetes a plus);
- Solid grasp of software engineering best practices: version control, testing, modular design, documentation;
- Background in distributed systems and cloud-based deployments.
 

Will be a plus:
- Experience with CI/CD pipelines and MLOps tools;
- Knowledge of orchestration frameworks like Apache Airflow;
- Familiarity with data versioning and large-scale data processing frameworks;
- Prior experience in contractor or remote roles.
 

We offer:

- Висококласні робочі умови: спільнота першокласних інженерів, близько 90% нашої команди це Middle та Senior; цікаві та довгострокові проєкти у різних сферах; можливість змінити проєкт в разі необхідності;

- Конкурентна ринкова компенсація в валюті (не в гривневому еквіваленті), яка виплачується без затримок;

- Власний план розвитку та регулярні перегляди компенсації;

- Оплачувані відпустки (20 днів) та лікарняні дні (5 днів);

- Всі державні свята за Українським законодавством є вихідними;

- Можливість працювати з будь-якою точки світу — ми знайдемо юридичний варіант, допоможемо легалізуватися або проконсультуємо з цього питання.

- Бухгалтерський супровід;

- Юридична підтримка в межах України;

- Повноцінна HR-підтримка та турбота.

Who are we looking for?

We are looking for an "independent fighting unit" who is ready to join our Team and start working together on our projects immediately or after training.

Tasks?

Your tasks will focus on the skills and expectations listed below and the use of new approaches and technologies.

Why did the job open?

We want to invite a new specialist to the company's staff due to the increase in the number of projects and the opening of a branch.

Skills:

- 3 years of experience working with JavaScript and TypeScript;

- 2 year or more experience with React;

- at least 3 years of experience with Vue;

- Familiarity with modern assembly tools;

- Experience in development with REST. UI integration with REST API;

- Experience with state management in React (Zustand/RTK/Mobx) and Vue (Vuex/Pinia);

- Knowledge of SSR (Server-Side Rendering) and SSG (Static Site Generation) and experience in their implementation using Nuxt.js;

- Ability to communicate well with process stakeholders and team members related to business requirements;

- English level Intermediate+ (written and oral).

Will be an advantage:

- Experience writing unit tests for front-end components;

- Experience with other JS frameworks Angular etc.;

- Experience with React Native;

- Experience with GraphQL;

- Experience with Node.js;

- Experience in using agile methodologies and principles;

- Experience working with an international team.

What do we expect from you?

- Self-organization and independence in work;

- Attention to detail;

- Constant learning.

About the company

Are you tired of missing important moments in your weekly game because no one recorded you? Say goodbye to FOMO and hello to PUSHIT!

PUSHIT allows you to easily catch up on all the highlights you did while playing your sports game.

Our advanced replay system allows you to capture moments previously taken, so you never have to miss anything.

See those videos for more information about PUSHIT:

1. https://www.youtube.com/watch?v=uQrXgheKjCg
2. https://www.youtube.com/watch?v=pmdihAft2f8

See our current mobile apps:

1. IOS
2. Android

What is the job

You will be one of the developers in the team, working closely with the founders to create the best web applications.

As part of the day-to-day work, you will develop mainly the client side with Angular and the server side with NestJS (NodeJS) and Kubernetes.

Responsibilities

• Implementing website pages with Angular v19
• Building new features for our PUSHIT web app and directly impacting the future of our product.
• Implementing test automation frameworks and tools.
• Find creative engineering solutions for better coding, monitoring, and deployment tools for internal usage. 

• Design, implement, and lead projects using cutting-edge technologies. Our server stack – NodeJS (express + NestJS), TypeORM, MySQL, Redis  & other AWS services

   

Requirements

• 3+ years of work experience in NodeJS & Typescript
• 2+ years of work experience with NestJS
• 2+ years of client web development experience
• 1+ years of work experience in Angular
• At least one production website/mobile-app which you took part of
• Knowledge of architectural principles, coding standards, design patterns and best practices
• Experience with AWS cloud services
• Team player, with strong communication skills
• Ability to multitask and handle various priorities.
• English – high level.

Bonus

• Experience in Flutter
• Experience in Kubernetes

About the Role
We are seeking a talented and experienced Middle .NET Developer to join our team. The successful candidate will have a strong understanding of microservice architecture, Kubernetes, .NET 6 Web API, REST, WebSocket, SQL and NoSQL databases, message queues, and containerization technologies. You will be responsible for designing, developing, and maintaining high-quality .NET applications, and ensuring that our software meets customer requirements and industry standards. Also you should have knowledge in configuring and managing Cloud Kubernetes clusters (GKE/AKS/EKS) and have experience with CICD configuration.

Requirements

• Strong understanding of microservice architecture.
• Strong experience with .NET 6 Web API, REST, WebSockets, and C#.
• Experience with SQL and NoSQL databases, including PostgreSQL and MongoDB.
• Knowledge of Entity Framework and Dapper.
• Experience with message queues, such as RabbitMQ.
• Knowledge of unit testing using xUnit and integration testing.
• Knowledge of caching.
• Knowledge of base Linux commands in terminal.
• Knowledge of Kubernetes (abstractions and kubectl).
• Experience with Docker and docker-compose.
• Familiarity with Swagger.
• Experience with JWT (JWE).
• Experience with MessagePack/Binary for efficient data (de)serialization.

Responsibilities

• Design and develop high-quality .NET 6 Web API (mostly) and MVC (rarely) applications.
• Write clean, maintainable, and efficient code using Entity Framework and Dapper.
• Work with SQL databases (PostgreSQL) and NoSQL databases (MongoDB).
• Implement REST / WebSocket APIs and work with message queues using RabbitMQ.
• Write and maintain unit tests using xUnit and integration tests.
• Analyze application logs and troubleshooting.
• Participate in code reviews and ensure that all code meets industry standards.
• Manage kubernetes clusters in google cloud (GKE) (rarely).
• Configure cloud monitoring, SLO, SLI, alerting (rarely).
• CICD Troubleshooting (rarely).

What We Offer

• Competitive salary;
• 4-day working week;
• Paid leave (20 days/year) and sick leave (10 days/year);
• Working with interesting projects, personal development within the company;
• Possibility to get extra education related to your specialty paid by the company;
• Friendly, cheerful team with a highly developed corporate culture.

Scalepunk is a forward-thinking product company specializing in scalable digital solutions. We build innovative and user-focused products that redefine industries. Our team thrives on creativity, strategic thinking, and technical excellence.

Over the past 10 years, we have:

• Gathered 60+ cool specialists to our team.
• Launched 10+ external products.
• Developed 5+ internal digital products.
• Brought 1000000+ customers for our clients.

All our achievements have been realized thanks to a purposeful team that focuses on common values.

What will you be responsible for:

• Develop and maintain core platform projects, actively participating in architectural discussions and proposing development solutions
• Collaborate closely with Back-end and Front-end developers, UI/UX designers, QA Engineers, Product Managers
• Take initiative in making technical decisions to enhance project development
• Write clean, robust, and maintainable code

• Participate in code reviews and contribute to continuous improvement

   

What we are looking for:

• 3+ years of experience in commercial/production solutions development with Python
• Strong proficiency in at least one modern back-end framework (Django, Flask, FastAPI)
• Strong understanding of database management systems (PostgreSQL or similar RDBMS, ClickHouse). Experience with writing raw SQL queries directly (without ORM)
• Experience with API development. Understanding of the RESTful approach
• Solid understanding of HTTP/HTTPS protocols and modern web development fundamentals
• Familiarity with version control systems, particularly Git
• Ability to set up and manage CI/CD pipelines (GitLab CI or alternatives)
• Consistent practice of writing automated tests, with a fundamental understanding of why it matters
• Basic English skills for reading and commenting on tasks (most communication is in Russian)
• A proactive mindset and eagerness to learn new tools and technologies

What we offer

• Opportunity to improve existing successful products while also developing new products from scratch.
• Trust-based management style and respectful culture
• Modern office in Pague or remote work by your choice
• Quarterly bonuses
• 25 working holiday days + 3 sick days

Hiring process:

• Intro call with our recruiter
• Test assignment
• Final interview with hiring manager

Infopulse, Part of TietoEvry Create, is inviting a talented professional to join our growing team as a Middle/Senior SAP QM Consultant.

Areas of Responsibility

• Participate in the full-cycle implementation, maintenance, and enhancement of SAP QM (Quality Management) functionalities
• Analyze customer business processes and requirements
• Develop conceptual designs and comprehensive project documentation
• Write clear functional specifications for ABAP development
• Perform system configuration, testing, and validation of implemented solutions
• Provide expert-level support and training to key users

• Maintain active communication with users and effectively coordinate with the project team across different modules

   

Qualifications

• 3 to 5 years (Middle) or 5+ years (Senior) of experience in SAP QM module configuration, design, and implementation
• Participation in at least one complete SAP QM implementation project
• Experience working with SAP ECC 6.0 and above, with a preference for S/4HANA
• Strong understanding of integration between SAP QM and related modules (MM, PP, SD, CO)
• Experience preparing detailed documentation (Functional and Technical Specifications)
• Strong analytical skills, meticulous attention to detail, and proactive problem-solving abilities
• Excellent teamwork, communication skills, and client-oriented mindset

Will be an advantage

• Practical experience implementing SAP QM solutions specifically in food production or similar industries (e.g., fermentation, yeast-based production)
• SAP certifications or completed specialized SAP QM courses
• ABAP debugging skills and familiarity with SAP data migration tools such as CATTS and LSMW
• English proficiency at an Upper-Intermediate level or higher.

Our Development Team is excited to welcome a new colleague - an experienced Growth Monetization Manager Web

Challenges:

• Analyze user behavior and needs to identify opportunities for optimizing the website’s buying funnel.
• Develop and test hypotheses to improve website conversion rates and ARPU through funnel and monetization strategy optimization.
• Work closely with user acquisition and creative teams to design and implement tailored end-to-end buying funnels for different audiences and traffic sources.
• Plan, execute, and evaluate A/B tests on website buying funnels to validate hypotheses, gather user feedback, and refine strategies.
• Collaborate cross-functionally with designers, engineers, analysts, and content creators to enhance the user experience and streamline buying funnels.

Professional Qualities:

• Proven expertise in conversion rate optimization, specifically increasing purchases.
• Strong background in user research, with deep knowledge of UX, CRO principles, and A/B testing methodologies.
• 3+ years of experience in digital marketing, growth, or product marketing within IT product companies (Web, Mobile, CRM), targeting foreign markets.
• Experience with B2C products, preferably subscription-based.
• Proficiency in analytics tools such as Google Analytics, Tableau, Amplitude, etc.
• Ability to set clear tasks for technical teams, with a strong understanding of use cases and user stories.
• Familiarity with different monetization models.
• English proficiency at Upper-Intermediate level or higher.

Nice to Have:

• Experience working with mobile applications.
• Background in subscription-based business models.
• Familiarity with Midjourney or other AI-driven content creation tools.
• Copywriting skills.

About Us

UEX.US is a rapidly growing crypto exchange platform built by Quanta Tech Systems this year revolutionizing how people trade, save, and earn with digital assets. We offer a full suite of features—from instant swaps and savings accounts to debit card issuance and NFT integrations.

We are now hiring a Social Media Growth Manager to spearhead our aggressive growth across X (Twitter), Instagram, and YouTube. You will be responsible for designing, executing, and optimizing content and growth strategies—leveraging AI tools, trends, and viral tactics to grow our following by thousands monthly.

Key Responsibilities

• Develop and implement growth strategies for X, Instagram, and YouTube using a mix of content, engagement tactics, and AI automation.
• Generate creative, high-converting content (both text and visuals) tailored to each platform’s algorithm and audience
• Use tools like ChatGPT, Midjourney, CapCut, Notion AI, and others to create, schedule, and optimize campaigns.
• Monitor and analyze KPIs like follower growth, engagement, reach, and conversion to leads/signups.
• Identify influencers, viral trends, and growth loops that align with the brand and drive account virality.
• Optimize YouTube titles, thumbnails, Shorts strategy, and community posts to maximize reach and subscriber growth.
• Engage with the community, handle comments, DMs, and build loyalty across platforms.

• Collaborate closely with design, product, and marketing to align messaging.

   

Qualifications

• Proven experience growing social media accounts from 0 to 100K+ (please provide examples or case studies).
• Native or fluent-level English writing and speaking skills — memes, tweets, threads, captions, and YouTube hooks.
• Deep understanding of crypto, meme culture, and what drives engagement in Web3.
• Highly proficient with AI tools (e.g., ChatGPT, Canva, OpusClip, vidyo.ai, etc.)
• Ability to work fast and independently, while keeping aligned with the core brand vision.

• Strong storytelling instincts, analytical mindset, and creative hustle.

   

Preferred

• Past experience working on crypto/fintech projects
• Video editing & basic graphic design skills
• Personal social media presence in crypto/finance/tech is a plus

LineUp is a dynamic and innovative company dedicated to delivering cutting-edge solutions to our clients. We pride ourselves on our commitment to excellence, teamwork, and adaptability. As we continue to grow and expand our portfolio, we are seeking a talented Middle Fullstack Developer to join our team.

What You’ll Do:

• Build and maintain end-to-end features across both the backend and frontend.
• Develop scalable server-side logic using Node.js and TypeScript.
• Design data models and implement efficient queries in Firestore; integrate with other Firebase tools.
• Create and support Cloud Functions for core backend workflows.
• Develop responsive and user-friendly interfaces using React.
• Collaborate with product managers, designers, and engineers to translate business requirements into technical solutions.
• Participate in testing, debugging, and deployment processes through CI/CD pipelines.
• Conduct code reviews and contribute to maintaining a clean, high-quality codebase

What We’re Looking For:
 

• 3+ years of professional experience working with JavaScript/TypeScript across both backend and frontend.
• Solid background in React and modern frontend tools.
• Deep understanding of Node.js and RESTful API design.
• Hands-on experience with Firebase services, especially Firestore and Cloud Functions.
• Familiar with cloud platforms such as Google Cloud, Azure, or Elasticsearch.
• Confident using Git in team-based workflows.
• Comfortable working in Agile/Scrum environments.
• Strong problem-solving abilities and analytical thinking.

• Clear communicator who can explain complex topics to technical and non-technical stakeholders.

   

What We Offer:

• Competitive salary.
• A collaborative and innovative work environment.
• Professional development opportunities.
• The chance to work on exciting and challenging projects.
• A supportive company culture.

📍 Remote | 📆 Full-time or Part-Time

A growing marketing agency is looking for a UX & Graphic Designer to support both internal and client projects. The role involves creating high-quality visual assets—primarily for digital use — ensuring brand consistency and collaborating with various teams and clients to bring ideas to life.

⚠️ Please note: This is an “all-rounder” position. You’ll take on a wide variety of tasks, including: web design, graphics, illustrations, icon design, logo design, brand identities, blog graphics, infographics, thumbnails, photo editing, and occasionally print designs.

🎨 Responsibilities

    • Improving or creating webdesigns for Desktop & Mobile

    • Designing and optimizing Google Slides, Docs, and Spreadsheets

    • Creating branded templates for internal and client use

    • Designing print materials such as business cards, flyers, roll-up banners, trade show booths, magazines, brochures, etc.

    • Creating mockups based on client requests

    • Enhancing and refining existing corporate identities

    • Creating icons, illustrations, and unique graphics for both print and digital media

    • Occasionally designing basic logo drafts or concepts

🤝 Collaboration & Coordination

    • Working closely with the web design team using Figma

    • Managing tasks via Asana, ClickUp, or similar project management tools

    • Communicating with clients or the Project Manager to refine and improve designs

Requirements

✅ Experience in Graphic, Print & Web- Design

    • Strong skills in Figma, Adobe InDesign, Illustrator, and Photoshop

    • Solid understanding of print production and file preparation for print

✅ Proficiency in Digital Tools

    • Familiarity with Google Workspace (Drive, Docs, Slides, Sheets)

    • Experience using Figma for collaboration with web designers

    • Comfortable working with Asana, ClickUp, or other project management tools

✅ Creative & Design Expertise

    • A strong eye for aesthetics, typography, and modern design trends

    • Experience in developing and refining corporate identities

    • Ability to translate client requirements into visually compelling designs

✅ Independent & Structured Work Style

    • Self-motivated and able to manage multiple projects simultaneously

    • Quick learner with a proactive, problem-solving mindset

    • Strong communication skills for effective team collaboration and client interaction

⚠️ Mandatory: English level B2 or C1 (fluent English, since daily team meetings will be in english)
 

We Offer
✨ Flexible working hours & remote options
🚀 Exciting projects with diverse clients
🎨 Creative freedom & space for new ideas
📚 Learning opportunities & access to design tools
🤝 A supportive and motivated team

➡️ Interested?
Send your CV, portfolio with your best designs, and a short introduction. Pls be aware of English Level C1 or C2 is the minimum requirement. 

Looking forward to hearing from you! 🚀

The Defiant is hunting for a crypto-native data sleuth. We don’t just report numbers—we expose hidden trends, track smart money, and decode the stories buried in blockchain data. If you live on Etherscan, obsess over Dune dashboards, and spot exploits before they trend, this is your role.

You’re our ideal candidate if:

✅ Your "research" starts with on-chain forensics – You track whale wallets, dissect MEV bots, and map out governance attacks before they happen.
✅ You speak SQL, Python, and "degen" fluently – Whether it’s parsing flash loan attacks or graphing LSDfi adoption, you turn raw data into actionable insights.
✅ You’ve got alpha leaks in your veins – You monitor Arkham, Nansen, and Telegram scraping tools to surface narratives early (e.g., "Why is this wallet dumping 50K $MKR?").
✅ You’re a Web3 power user – No "theoretical" analysts. You stake, bridge, LP, and probably have a MetaMask hot wallet for "research purposes."

What you’ll do:

🔍 Investigate the chain – Uncover hacks, airdrop farmers, and protocol risks before they hit headlines.
📊 Build dashboards – Create real-time trackers for The Defiant’s audience (e.g., "Stablecoin Wars" or "CEX Reserve Collapse Watch").
💡 Fuel our journalism – Provide data-driven hooks for stories (e.g., "This obscure L2 just flipped Arbitrum in TVL—here’s why").
🛠️ Tool up – Whether it’s tweaking a subgraph or writing custom scripts to track NFT wash trading, you automate the grind.

Non-negotiable requirements:

🔒 Proof of your on-chain life – Share your:

• Wallet addresses (show us your DeFi/NFT activity).
• Dune/GitHub (or similar with past work).
• Public threads/articles analyzing data (if any).
  (Note: No "I took a Coursera class on blockchain" applicants. We need doers.)

Compensation: Competitive salary (USD or crypto). Potential to earn bonuses for breaking major stories.

Apply with:

1. A 1-paragraph summary of the most interesting on-chain trend you’re watching right now.
2. Links to your work/data proofs.

We’re looking for a Senior User Acquisition Manager to lead the growth and user acquisition strategy for a new B2C health & fitness app with a subscription model.

You are the first marketing person in the team, giving you the opportunity to start marketing from scratch, set up a marketing team, and participate in product vision. Success in meeting personal KPIs could lead to a leadership role within the marketing department.

If you have experience in user acquisition for subscription-based mobile apps, we’d love to hear from you!

WHAT YOU’LL DO:

• Ownership of user acquisition strategies for Meta Ads, Google, TikTok, and other traffic sources for both short- and long-term goals, starting with Meta Ads at the beginning.
• Execution and optimization of ad campaigns to achieve target ROMI at a large scale.
• Analysis of marketing effectiveness.
• Hiring and managing a creative team.
• Setting up processes and operations from scratch: campaign setup, ad testing, ad scaling, etc.
• Collaboration with the product development team.

WHAT WE EXPECT FROM YOU:

• 3+ years of hands-on experience driving user acquisition and scaling campaigns.
• Expertise in Meta Ads, with a proven track record of successful campaigns.
• Solid experience with mobile apps and web acquisition channels, mastering the nuances of both.
• Managed substantial monthly budgets of $300,000+, optimizing spend for maximum impact.
• Skilled in setting up and optimizing attribution systems to accurately track and boost campaign performance.
• English level: Intermediate.
• Ownership and responsibility: taking full accountability for tasks and outcomes.
• Autonomy: ability to work independently and drive initiatives forward.
• Systematic thinking: ability to approach problems logically and strategically.
• Data-driven decision-making: ability to analyze data and make decisions based on insights.
• Flexibility and speed: ability to adapt quickly and efficiently in a fast-paced environment.
• Curiosity: a proactive mindset for learning and exploring new opportunities.
• Understanding and effectively applying interpersonal and communication skills, with the ability to structure and present information clearly, highlighting key points.

HOW IT WORKS

• pre-screen with a recruiter.
• interview with a hiring manager.
• technical interview.
• referrals.
• offer!

Apply now and play a pivotal role in driving user growth for this exciting new project!

WHAT WE OFFER

• 28 business days of paid off
• Flexible hours and the possibility to work remotely
• Medical insurance and mental health care
• Compensation for courses, trainings
• English classes and speaking clubs
• Internal library, educational events
• Outstanding corporate parties, teambuildings

We’re seeking a skilled and proactive Customer Support Engineer to join our mission of revolutionizing conversational AI through the OneReach.ai GSX platform. This is a unique opportunity to work with a cutting-edge low-code/no-code platform, support a global customer base, and collaborate with world-class engineers and product teams.
The ideal candidate is a self-motivated technical generalist who thrives in fast-paced environments, works effectively under minimal supervision, and enjoys problem-solving, continuous learning, and working directly with customers to ensure their success.

Key Responsibilities

• Serve as the first line of support, handling incoming tickets in our support system.Troubleshoot and diagnose technical issues, including by analyzing system logs, API responses, and developer/technical documentation; resolve directly when possible or escalate to the appropriate team when needed.
• Maintain ownership of customer issues throughout the support lifecycle, ensuring timely updates and resolution.
• Communicate clearly and effectively with customers to provide updates, gather information, and deliver solutions.
• Collaborate with engineering, QA, sales, and product teams to resolve complex issues and improve customer experience.
• Create and maintain clear technical documentation, internal guides, and knowledge base articles.
• Become an expert in the OneReach.ai GSX platform, using it to create and troubleshoot customer configurations.
• Support internal projects and customer solutions involving agentic workflows and AI-based automation, including building intelligent flows, data enrichment agents, and natural language interfaces using the OneReach.ai GSX platform.
• Coordinate with dev, sales, and finance departments on customer needs and cross-functional initiatives.

• Working time - 11-20 / 12-21 (Kyiv timezone)

   

Required Qualifications

• 2+ years of relevant experience in software/application support or a similar technical support role.
• Strong analytical mindset and attention to detail — able to identify patterns, isolate root causes, and ensure high accuracy in problem-solving.
• Familiarity with troubleshooting browser-based applications.
• Basic web development knowledge: HTML, CSS, JavaScript, and browser developer tools.
• Basic programming ability (or readiness to quickly learn): Node.js, SQL, PostgreSQL, Cypher queries, GraphQL, etc.
• Experience working with REST APIs and tools like Postman, including interpreting OpenAPI/Swagger documentation.
• Strong communication skills in English (preferably C1 or at least Upper-Intermediate B2), both written and verbal.
• Ability to prioritize, multitask, and adapt to shifting priorities in a dynamic environment.
• Familiarity with ticketing systems (e.g., Zendesk, Jira, or similar).

• A customer-first mindset with a high level of empathy, accountability, and ownership of support issues.

   

Nice to Have

• Experience with SaaS, software/application support, or product engineering environments.
• Understanding of the software development lifecycle and Agile practices.
• Exposure to cloud platforms such as AWS, Azure, or Google Cloud.
• Familiarity with conversational AI, chatbot development, and prompt engineering.
• Basic knowledge of Vue.js and component-based frontend architecture.
• Basic knowledge of VoIP and SIP protocols.
• Experience with conversational design or AI workflow orchestration.
   

Benefits:

• Join an award-winning and innovative product company
• Work with smart, passionate teammates who genuinely love what they do
• Get hands-on exposure to cutting-edge topics in UX, AI, and technology
• Flexible remote work environment
• 24 paid days off per year

Hiring steps:

1. CV review by Tech Manager
2. HR call
3. Tech interview

4. Cultural interview (optional)

5. Test task

6. Job Offer

Why OneReach.ai?
At OneReach.ai, we’re building a better way for humans and machines to work together. Our platform enables teams to create AI-powered communication and automation solutions with minimal code, and you’ll play a key role in supporting those experiences. If you’re passionate about technology, customer success, and continuous learning, we want to hear from you.

About Us

Cherry is a fast-growing market place for buying, selling, leasing, and auctioning commercial vehicles and equipment. We’re building an industry-first valuation engine that helps our users make informed decisions in seconds. Now, we’re looking for a Machine Learning Engineer who can bring strong expertise in data scraping, predictive modeling, and ideally document automation using AI.

Role Overview

We are seeking an experienced ML specialist to build models that predict market prices for trucks and equipment based on auction results, historical sales, and vehicle specifications. This role will also involve setting up automated data pipelines, scraping structured and semi-structured data, and optionally working on generating intelligent reports or documents from data.

Key Responsibilities

• Build and refine price prediction models using data from auction sites, dealership listings, and historical records.
• Design and maintain data scraping pipelines (e.g., BeautifulSoup, Selenium, Scrapy) to gather auction and sale data from multiple public sources.
• Clean, normalize, and store data efficiently for training and inference.
• Apply feature engineering techniques on specs like make, model, mileage, year, VIN, etc.
• Work closely with product and engineering teams to deploy models in production.
• (Optional but valued): Use NLP or generative AI to create documents or listing descriptions automatically.

Requirements

• Proven experience in machine learning with a focus on regression/predictive models.
• Strong Python skills; familiar with tools like Scikit-learn, XGBoost, LightGBM, TensorFlow, or PyTorch.
• Experience in web scraping (BeautifulSoup, Scrapy, etc.).
• Familiarity with model evaluation metrics for regression (e.g., RMSE, MAE).
• Comfortable working with structured data (CSV, JSON, APIs) and preprocessing pipelines.
• Fluent in Git and version control workflows.
• Experience deploying or working with models in production (FastAPI, Flask, AWS/GCP preferred).

Nice to Have

• Familiarity with automated document generation, AI agents, or LLM APIs (OpenAI, Langchain).