Jobs

💼 About the Role:
We are looking for a proactive and detail-oriented Project Manager with 2+ years of experience in modern project environments. The ideal candidate is not just a process facilitator but a passionate owner of documentation quality, AI-assisted workflows, and digital systems. You will play a key role in organizing, structuring, and driving projects forward, ensuring operational excellence and effective stakeholder communication.
 
🎯 Key Responsibilities:
 

• Manage full-cycle projects — from ideation to successful delivery.
• Maintain project documentation using Confluence, Notion, or similar tools.
• Build and track project timelines and boards using JIRA or equivalent tools.
• Implement and promote the use of AI tools (ChatGPT, Notion AI, Copilot) for content generation, research, and document structuring.
• Organize and structure internal documentation, knowledge bases, and working spaces.
• Create clean, visually appealing presentations, dashboards, and internal reports.
• Communicate project progress clearly to internal and external stakeholders.
• Collaborate cross-functionally with tech, design, operations, and business teams.
• Constantly improve project management practices, bringing bold and smart ideas.
   

🧠 Requirements:
 

• 2+ years in a project management or operations coordination role.
• Proven experience with JIRA, Confluence (or Notion), Google Workspace.
• Strong document writing and visual presentation skills.
• High proficiency in English (B2+/C1) — written and verbal.
• Excellent time and task management, attention to detail.
• Experience with or openness to using AI in daily workflows.
• Strong problem-solving and analytical thinking.
• Ability to work under pressure, multitask, and meet deadlines.
• Proactivity, curiosity, and professional maturity.
   

➕ Nice to Have:
 

• Background as a personal assistant or project coordinator.
• Background in e-com or logistic.
• Visual/design tools like Figma or Canva.
• Passion for tech, documentation culture, and continuous learning.

 
We Offer:
• Company-provided equipment.
• Free English language training with native speakers.
• Paid vacation and sick leave.
• Medical insurance, including family coverage.
• Participation in industry conferences and exhibitions.
• Company support during significant life events.

Headway Inc is a global tech company, revolutionizing lifelong learning by creating digital products for over 150 million users worldwide. Our mission is to help people grow. We’re proud to be ranked 4th among the World’s Top EdTech Сompanies by TIME magazine. We believe lifelong learning should be accessible, personalized, and impactful to each individual. That’s how we change the world and why we bring together exceptional minds.

The core of our achievements is our team. We believe in people and shared values SELECT. That’s why we’re looking for a HR Specialist who will help Headway Inc teams thrive long-term through effective HR processes, talent development, and a healthy, human-oriented environment.

The product and team you will be working with:

You’ll work with the HR team in close partnership with People Operations — a team focused on enabling business goals through manager development, stronger cross-team collaboration, and building a mature people management system. We support stable performance, high engagement, and a strong employee experience.

Your mission:

To ensure long-term, successful collaboration between employees and Headway Inc by supporting effective HR processes, talent development, and a healthy, human-oriented work environment.

Why this is exciting:

• The business clearly understands and values the strategic importance of HR.
• Direct impact on business performance, team health, culture, and development.
• Freedom and responsibility — with ownership over meaningful initiatives.
• High level of engagement and genuine care within the team (People Operations in particular and Headway Inc overall).
• A wide range of tools and opportunities to use them (with budgets and full support to try new approaches).
• A people-oriented culture where relationships, clarity, and trust matter.

What will you do:

• Manage the full employee lifecycle within the Headway product team: onboarding → development → performance → offboarding.
• Build a healthy team environment, run 1:1s, and stay connected with teammates.
• Support performance cycles: work with low-performance cases, support PDP creation, and help teammates grow.
• Advise leaders on people-related topics and help managers work effectively with their teams.
• Work closely with the Middle Managers to strengthen team autonomy and development.
• Foster individual contributors growth, engagement, and effectiveness to drive sustainable team performance and business impact.
• Strengthen engagement and a culture of collaboration within the Headway Inc.

What do you need to join us:

• 3+ years of HR experience (product IT is a plus, but other backgrounds are also welcome).
• Hands-on experience across the full employee lifecycle.
• Experience supporting managers — and the ability to challenge them when needed.
• A structured, strategic approach to working with people and teams.
• A problem-solving mindset and ability to find simple, practical solutions.
• Ownership, attention to detail, and genuine care.
• English — Upper Intermediate.
• Alignment with the values of our team (SELECT).

What do we offer:

• Work within an ambitious team on a socially impactful education product.
• An office with a reliable shelter, generators, satellite internet, and other amenities.
• Access to our corporate knowledge base and professional communities.
• Personal development plan.
• Compensation for English language learning, external training, and courses.
• Medical insurance and full sick leave compensation.
• Company doctor and massage in the office.
• Sports activities: running, yoga, boxing, and more.
• Corporate holidays: we go on a week-paid holiday to rest and recharge twice a year.
• Supporting initiatives that help Ukraine. Find out more about our projects here.

Working schedule:

This is a full-time position based in Kyiv with a hybrid setup. We stay flexible, but for this role our focus is on working from the office most of the time — it helps to stay close to context, and many of the team members are based in Kyiv.

Are you interested?

Send your CV!

Suplery is looking for a backend developer to create and develop one of the company's products. We are developing a B2B solution that optimizes the ordering of professional cosmetics from suppliers to beauty salons, clinics and stores and reduces supplier costs by 30-35%.

Required skills

– 3+ years of experience with .NET Core (C#): ASP.Net Core + Entity Framework Core
– Experience in writing REST APIs
– Knowledge of both LINQ and SQL
– Deep understanding of CLR
– Understanding of how to use AI in development

Important
– Optimization of complex SQL queries
– GitHub actions, Docker
– Google Cloud & Google Cloud API (Storage, Cloud Run, Tasks, Artifact Registry, Secrets Manager)
– Understanding good architecture practices and ability to use them in code.
– Product-oriented. The developer does not just perform the task, but understands the users' problems and finds the optimal solution.
– Ability to ask questions and get to the heart of the problem.
– Ability to argue the decisions made.

Responsibilities
– API design and development
– Development+optimization of data processing and complex SQL queries
– Integrations with external services
– Fixing bugs and optimizing current functionality
– Describing documentation for Swagger

We offer
– Opportunity to influence the product by creating and developing it.
– A friendly team of professionals. No bureaucracy, individual approach and adequate management.
– Professional growth and knowledge sharing in the team.
– Flexible schedule.

About Suplery

Suplery is an order automation and B2B marketplace in professional cosmetics industry.

We are looking for a DevOps Engineer to join our team!
 

Requirements:

- At least 3 years of hands-on DevOps experience
- Infrastructure as Code (IaC): Deep understanding of IaC principles and familiarity with tools such as Terraform, Ansible, or similar configuration management and provisioning tools.
- Container orchestration: K8s hands-on experience at least for 2 years. Deep understanding of core services and resource objects
- Cloud Concepts: Cloud platforms AWS and Google Cloud must have.
- Operating Systems: Solid grasp of Linux, including command-line usage and system troubleshooting.
- Programming & Scripting: Programming or scripting (e.g., Python, Bash) for automation and process optimization.
- Version Control: Git or similar version control systems.

Will be plus:

- System administration background;
- Networking;

Soft Skills:

- Open-minded, good communicator, friendly, proactive, responsible person;
 

Responsibilities:

- Utilize and support the existing infrastructure to ensure it functions at full capacity.
- Conduct regular optimization to improve operational efficiency.
- Enhance the productivity of infrastructure and systems through strategic optimization efforts.
- Develop and scale the system to accommodate growing needs and future demands.
- Configure and deploy new instances of infrastructure and systems for seamless integration.
- Implement cutting-edge tools, methodologies, and best practices to drive enhancement.
- Ensure consistent daily communication within the team to facilitate collaboration and progress tracking.

Technical Stack:

- Terraform, Ansible, GCP, AWS, K8s, Linux, Docker, ArgoCD, GitLab CI, OTEL observability (Grafana Stack)

Our benefits to you:
☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed

🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided

🏖Paid vacations, sick leave, personal events days, days off

💵Referral program — enjoy cooperation with your colleagues and get the bonus

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences

🎯Rewards program for mentoring and coaching colleagues

🗣Free internal English courses

✈️In-house Travel Service

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more

🎳Other benefits could be added based on your location

Skylum empowers millions of photographers to create incredible images. Our award-winning photo editing software combines AI-powered automation with full creative control. We make editing enjoyable, easy, and accessible for everyone.

You’ll join an environment where growth, learning, and creativity are encouraged. Flexible schedules, trust-based workflows, and a supportive team give you everything you need to focus on your best work.

🇺🇦 Proudly Ukrainian, Skylum stands with Ukraine through action, regularly supporting organizations that help accelerate our victory.

As a Senior Product Designer at Skylum, you will play a key role in shaping the user experience and interface of Luminar Neo. You will work closely with product managers, engineers, and other designers to improve product structure, ensure consistency, and design scalable solutions for a complex product.

This role is focused on bringing structure, clarity, and quality to an evolving product, while maintaining a high development pace.

Requirements

• Ukrainian language is a must.
• 4+ years of experience in product design with a strong focus on UX and UI.
• Hands-on experience with UX validation methods (user interviews, usability testing, product analytics) and ability to apply them in real product work.
• Experience working on complex products with multiple features and user scenarios.
• Strong understanding of information architecture, navigation, and product structure.
• Ability to connect and align different parts of the product into a consistent user experience.
• Ability to improve product consistency and quality through structured design decisions.
• Strong proficiency with Figma (components, prototyping, structured files).
• Strong communication and collaboration skills.
• A more or less structured portfolio showcasing end-to-end product design work and design reasoning.

Responsibilities

• Product Design: Design user experiences for Luminar Neo across multiple product areas and features.
• Information Architecture: Define and improve navigation, structure, and feature organization.
• UX Foundations: Establish and evolve interaction patterns and design principles across the product.
• Quality: Ensure consistency, hierarchy, and attention to detail across all product areas.
• Collaboration: Work closely with product managers, engineers, and designers to align on goals, scope, and trade-offs.
• Prototyping: Create prototypes to explore, validate, and communicate design solutions.
• Validation: Use user testing, interviews, and analytics to validate decisions and iterate on solutions.
• Ownership: Take responsibility for design decisions and drive them to implementation-ready state.

Will be a plus

• Being a photographer or hobbyist photographer, with practical experience using photo editing tools.
• Experience designing creative tools or complex product interfaces.
• Experience working with design systems and scalable UI patterns.
• Experience working with AI tools in design workflows (prototyping, automation, design systems support).

What we offer

For personal growth:

• A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools;
• An educational allowance to ensure that your skills stay sharp;
• English, German and Polish classes to strengthen your capabilities and widen your knowledge.

For comfort:

• A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly;
• The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work.

For health:

• Medical insurance;
• Twenty-one days of paid sick leave per year;

For leisure:

• Twenty-one days of paid vacation per year;
• Fun times at our frequent team-building activities.

What to expect when you apply

• An interview with our Talent Acquisition Manager
• Professional interview
• Management interview
• Optional C-level conversation
• And finally, your job offer!

Format: Full-time, remote
English level: Confident B2, preferably C1
 

About the Project:

Workeron.AI is an AI-focused project building solutions around AI agents, automation, and the future of digital work.

We are building a strong content and SEO engine and are looking for a copywriter who can deeply understand the product, audience, and market, and create high-quality content that drives growth.

Responsibilities:

• Writing 20–30 SEO articles per month
• Creating SEO content for website pages
• Writing content for social media
• Collaborating with SEO specialist (keywords, structure, intent)
• Improving and updating existing content
• Researching competitors and analyzing their content
• Generating content ideas based on market and competitor insights
• Participating in content strategy development
• Creating content that drives SEO performance and business results

KPIs:

• Organic traffic growth
• Content uniqueness percentage
• Successful indexing in search engines
• GEO performance (regional SEO results)
• Feedback from marketing lead

Requirements:

• English level B2+, preferably C1
• Middle-level experience in copywriting/SEO
• Experience writing SEO articles
• Ability to write clearly, structurally, and without fluff
• Strong responsibility and attention to detail
• Ability to meet deadlines and maintain quality
• Willingness to deeply understand the product and AI domain

Nice to Have:

• Experience in AI / SaaS / tech niches
• Skills in creating strong value propositions
• Understanding of content marketing

Candidate Profile

We are looking for someone who:
• Is proactive and analytical
• Can independently research competitors and extract insights
• Generates ideas, not just executes tasks
• Has a genuine interest in AI and the industry
• Is ready to go deep and put maximum effort into building high-quality media
• Takes ownership of content quality and results

Growth Opportunities

• Growth to Content Lead
• Opportunity to lead a future media project within the company

Compensation:

$1200-1500 based on experience 

!!! Important Note !!!

We are not looking for someone who writes generic AI-generated content without deep understanding. We filled this need already. 
We need a person who is genuinely interested in the field, ready to dive deep, and create meaningful, high-value content.

We’re looking for an experienced ML/NLP engineer to analyze ~700k job records and identify niches and sub-niches.

Scope:

• Generate embeddings from job titles/descriptions
• Cluster jobs into meaningful groups (niches)
• Create sub-clusters (sub-niches)
• Auto-label clusters using LLMs
• Provide clean structured output

Requirements:

• Experience with embeddings (OpenAI or sentence-transformers)
• Clustering (HDBSCAN, KMeans)
• Python (pandas, scikit-learn)
• Experience with large datasets

Nice to have:

• FAISS or vector DB experience
• Previous work with marketplace/job data

Deliverables:

• Script/pipeline
• Clustered dataset
• List of niches with labels

To apply:
Please share a similar project you’ve done and briefly explain your approach.

About the Role
We're seeking a Technical Product Manager/Business Analyst to bridge the gap between business-facing product managers and engineering teams. This role will help translate business requirements into technical specifications that engineering teams can execute efficiently.

Key Responsibilities
Translate business requirements into detailed technical specifications
Work closely with Claude AI agents to accelerate development workflows
Create and manage Jira stories with sufficient technical context
Collaborate with cross-functional teams (Product, Engineering, QA, UX)
Help implement AI-driven automation across the product development lifecycle
|
Required Skills
3+ years experience in technical product management or business analysis
Experience with AI tools, particularly Claude or similar LLM platforms
Strong understanding of software development processes
Ability to communicate effectively with both business stakeholders and technical teams
Experience with Jira and agile methodologies
Familiarity with CI/CD pipelines and automation concepts

Preferred Skills
Healthcare industry experience
Experience building or working with AI agents and skills
Knowledge of modern software architecture (microservices, API-first design)
Background in technical writing or documentation

Description

We are building an AI-driven SDLC automation platform leveraging AWS Bedrock, knowledge bases, domain agents, and tool-based orchestration.
We are looking for engineer to implement the AI architecture, including RAG pipelines, agent systems, tool-calling mechanisms (MCP-style architectures), model evaluation, and guardrails.
This role requires real production GenAI experience, not experimentation.

Requirements

• 4+ years of software engineering experience
• 2+ years of hands-on ML / AI engineering experience
• Strong Python (mandatory)
• Proven production experience with LLM systems
• Deep understanding of:

– RAG architecture

– Embeddings

– Chunking strategies

– Retrieval optimization

• Experience with AWS Bedrock
• Experience designing tool-calling LLM systems (MCP or equivalent architecture)
• Experience integrating external APIs as agent tools
• Experience building REST services (FastAPI or similar)
• Experience with vector databases (OpenSearch, Pinecone, etc.)
• Experience implementing evaluation frameworks for LLM quality
• Experience mitigating hallucinations and prompt instability
• Strong understanding of:

– Token economics

– Context window constraints

– Cost-performance tradeoffs

• Experience integrating with GitHub and JIRA APIs
• Production experience beyond notebooks or PoCs

Job responsibilities

• Implement RAG pipelines on AWS Bedrock
• Implement knowledge ingestion pipelines (JIRA, GitHub, Confluence, S3)
• Define chunking, embedding, and retrieval strategies
• Implement vector storage and retrieval architecture
• Architect tool-calling agent systems (MCP or equivalent)
• Define when to use:
• – Direct API invocation
• – Lambda-based tools
• – MCP-based tool integration
• – Design and implement structured output agents
• Implement hallucination mitigation strategies
• Build evaluation pipelines for model quality and regression testing
• Optimize token usage and latency
• Implement guardrails and structured validation
• Work closely with DevOps to productionize AI services

PwC is a global network of more than 370,000 professionals in 149 countries that turns challenges into opportunities. We create innovative solutions in audit, consulting, tax and technology, combining knowledge from all over the world.

PwC SDC Lviv, opened in 2018, is part of this global space. It is a place where technology is combined with team spirit, and ambitious ideas find their embodiment in real projects for Central and Eastern Europe.

What do we guarantee?

• Work format: Remote or in a comfortable office in Lviv - you choose.
• Development: Personal development plan, mentoring, English and Polish language courses.
• Stability: Official employment from day one, annual review of salary and career prospects.
• Corporate culture: Events that unite the team and a space where everyone can be themselves.

We are seeking a Senior DevOps Engineer with experience or strong knowledge in working within teams or leading workstreams involving DevOps for a global network of professional services firms, with emphasis on the following areas:

• Linux/Unix environment / System administration;
• Configuration Management;
• Multiple scripting languages on Linux platform (Bash, Awk, Sed, Python);
• Cloud-hosted systems;
• Hardware capabilities;
• Transport security, SSH and certificates;
• Docker containers for application deployment;
• Relational databases;
• NoSQL data stores;
• Distributed/clustered or grid computing systems.

Skills required:

• Administering and configuring Linux OS including network and software application setups;
• Setting up and managing CI/CD pipelines using tools such as GitHub Actions, Azure DevOps, or Jenkins;
• Automating repetitive development, deployment, and operational tasks;
• Documenting systems, refining requirements, identifying solutions independently, and effectively communicating within the team;
• Database management including design, creation, query optimization, and manipulation;
• Utilizing enterprise orchestration tools (e.g., BPM, ESB) and messaging queues (e.g., RabbitMQ) to manage services and workflows efficiently.

Key Responsibilities: 

• Administration of Linux/Unix environments, including network and software configuration;
• Configuration management and automation of deployment processes;
• Development and maintenance of automation scripts on Linux platforms;
• Support and administration of cloud systems and infrastructure;
• Deployment of applications in Docker containers and support of containerized environments;
• Setting up and maintaining continuous integration (CI) and continuous deployment (CD) processes using tools like GitHub Actions, Azure DevOps, etc;
• Automation of routine development, operations, and deployment tasks.

Policy statements:
https://www.pwc.com/ua/uk/about/privacy.html

About the project
We are working on a drone-related technology project as part of OsirisAI.

The role focuses on working with embedded hardware platforms, integrating peripherals and diagnosing low-level system issues. You will work with existing boards, cameras, controllers and communication modules used in drone systems.

Preferred location: Zhytomyr, since the work involves access to physical hardware.

⸻

Responsibilities
 • Work with Linux on embedded systems
 • Debug and develop drivers and hardware integrations
 • Integrate peripherals such as cameras, controllers and CAN modules
 • Diagnose system-level issues between hardware and software
 • Perform low-level debugging and root cause analysis
 • Configure and maintain system components on embedded Linux devices

⸻

Requirements
 • Strong understanding of Linux systems
 • Experience with embedded devices or single-board computers
 • Experience debugging hardware–software interactions
 • Ability to investigate complex technical problems and find root causes
 • Comfortable working close to hardware

Programming languages (practical level):
 • C
 • Python
 • Bash

⸻

Nice to have
 • Experience with drone software stacks such as ArduPilot
 • Experience with video streaming on embedded devices
 • Experience with AI workloads on edge devices
 • Experience configuring device-level networking

⸻

Location
Preferred location: Zhytomyr, Ukraine (hardware access required).
Partial remote work may be possible.

The CHI Software team is not standing still. We love our job and give it one hundred percent of us! Every new project is a challenge that we face successfully. The only thing that can stop us is… Wait, it’s nothing! The number of projects is growing, and with them, our team too. And now we need a Data Engineer.
 

Project Description:

It is a real-time data processing and analytics solution for a high-traffic web application. 
Tech stack.
AWS: AWS Glue Studio, Redshift, RDS, Airflow, AWS Step Function, Lambda, AWS Kinesis, Athena, Apache Iceberg, AWS Data Brew, S3, OpenSearch, Python, SQL, CI/CD, dbt, Snowflake

 Responsibilities:

• Design a scalable and robust AWS cloud architecture;
• Utilize AWS Kinesis for real-time data streaming and aggregation;
• Implemente AWS Lambda for serverless data processing, reducing operational costs;
• Configured AWS RDS (Relational Database Service) for structured data storage and AWS DynamoDB for NoSQL requirements;
• Ensured data security and compliance with AWS IAM (Identity and Access Management) and encryption services;
• Developed and deployed data pipelines using AWS Glue for ETL processes;
• Wrote Python scripts and SQL queries for data transformation and loading;
• Set up continuous integration and continuous deployment (CI/CD) pipelines using AWS CodePipeline and CodeBuild;
• Monitored system performance and data quality using AWS CloudWatch and custom logging solutions;
• Collaborated with other teams to integrate data sources and optimize data flow;
• Achieve a highly scalable real-time data processing system, resulting in a 40% increase in data analysis efficiency and a significant reduction in operational costs.
• Build ETL pipelines from S3 to AWS OpenSearch by AWS Glue
• Upper-Intermediate or higher English level.

The CHI Software team is not standing still. We love our job and give it one hundred percent of us! Every new project is a challenge that we face successfully. The only thing that can stop us is… Wait, it’s nothing! The number of projects is growing, and with them, our team too. And now we need a Data Architect.

Must-Have Skills

• Data Architecture (8+ years, 3+ as architect)
• Enterprise data architecture — conceptual, logical, physical modeling
• Lakehouse architecture patterns — medallion architecture, data mesh principles
• Hybrid data architecture — on-prem ↔ cloud data movement, consistency, governance
• Data modeling — dimensional modeling, Data Vault 2.0, or similar for analytical workloads

• Cloudera / Hadoop Ecosystem (Critical)
• Cloudera Data Platform (CDP) — architecture, administration, security
• Apache Hive / Iceberg — table formats, partitioning strategies, compaction
• Apache Spark on Cloudera — performance tuning, resource management
• HDFS / Ozone — storage architecture, replication, tiering
• Apache Ranger / Knox — security, access control, audit
• Query & Analytics Layer
• Starburst / Trino — federated query architecture, connector management, caching strategies
• Tableau — data source architecture, extract vs. live connections, semantic layer design
• SQL optimization for analytical workloads — join strategies, materialized views, caching
• Streaming & Integration
• Apache Kafka — topic design, schema registry (Avro/Protobuf), exactly-once semantics
• CDC (Change Data Capture) patterns — Debezium, Kafka Connect
• ETL/ELT pipeline design — batch and streaming patterns
• Apache Airflow — DAG design for complex data pipelines
• Governance & Quality
• Informatica — data catalog, data quality, metadata management
• Data governance frameworks — data ownership, stewardship, lineage
• ABAC implementation for data access (attribute-based access control)
• Data quality metrics and monitoring
• Business glossary management

• Cloud Data Architecture (AWS)
• S3 — data lake storage patterns, lifecycle policies, storage classes
• AWS Glue — catalog, ETL jobs
• Lake Formation — fine-grained access control
• Hybrid integration — AWS Direct Connect, data replication strategies
   

Nice-to-Have

• Telco data models (CDR, network events, subscriber data, billing)
• Experience migrating from traditional Hadoop to modern lakehouse
• Data Mesh implementation experience
• Cost optimization for large-scale data platforms
• DAMA-DMBOK or equivalent data management certifications
   

Engagement Model

• Full-time staff augmentation (embedded in team)
• Business trips to Baku every 2 month
• Must overlap with Baku working hours (GMT+4)
• English fluency required

About us:

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

We’re looking for Senior Customer Support Specialists to join the Entravel team and deliver exceptional service. You can choose between three available shifts:

• Morning shift: 8 AM — 5 PM (EEST)
• Evening shift: 4 PM — 1 AM (EEST)
• Night shift: 12 AM — 9 AM (EEST)

If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Responsibilities:

• Negotiate with hotels and suppliers via phone and email to resolve booking disputes, waive cancellation fees, and secure refunds for customers.
• Provide excellent service for VIP clients, ensuring rapid response times, swift resolutions, and personalized communication based on previous interaction history.
• Act as the final point of escalation for the most challenging customer cases, using advanced empathy and persuasion skills to restore loyalty.
• Assist customers via chats and emails, delivering empathetic and tailored solutions that address their unique needs.
• Mentor junior staff on how to handle high-pressure negotiation calls.
• Identify and report edge cases to the tech team to ensure systemic issues are resolved and prevented.
• Own customer issues: identify their needs and deliver effective solutions promptly from start to finish.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting product improvements.
• Collaborate on team goals by supporting, educating, and resolving issues through peer learning and constructive feedback.
• Identify root causes of customer issues and resolve them in line with company policies while ensuring a consistently high level of service.

Requirements:

• C1/Advanced English is a must. You should be comfortable negotiating over the phone and via email with international partners and hotels.
• 3+ years in Customer Support, with a strong preference for the travel, hospitality, or OTA sectors, involving both B2B and B2C interactions.
• Strong understanding of customer communication workflows, with expertise in managing ticket lifecycles, prioritization, and escalation processes.
• Ability to quickly master Entravel’s internal CRM and booking engines, along with the nuances of global travel regulations.
• Proven ability to multitask and switch seamlessly between phone, live chat, and email channels during busy shifts.
• Proven ability to work effectively within a team, engage in group discussions to resolve difficult issues, and provide constructive support to peers.
• Research-oriented problem-solver with the ability to take ownership and resolve issues independently.
• Outstanding verbal and written communication with the ability to explain complex concepts clearly.
• Organization: Exceptional organizational and time-management skills to handle high-volume periods effectively.

What We Offer:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.

We are looking for a QA Engineer (Manual) to join our team and help ensure the quality, stability, and usability of our payment products. In this role, you will work closely with developers, product managers, and other stakeholders to test complex fintech functionality across web interfaces, back-office tools, transaction flows, and integrations.

Responsibilities

• Perform manual testing of web applications, admin panels, and payment-related functionality
• Validate end-to-end payment flows, including deposits, payouts, refunds, chargebacks, routing, limits, and transaction statuses
• Test UI, API, and business logic to ensure features work correctly and meet requirements
• Create, maintain, and execute test cases, checklists, and test scenarios
• Detect, document, and track bugs, and work with the development team to ensure timely resolution
• Participate in requirement reviews and provide early feedback on possible risks, edge cases, and inconsistencies
• Perform regression, smoke, sanity, and exploratory testing before releases
• Verify integrations, notifications, filtering, reporting, and transaction-related analytics
• Collaborate with cross-functional teams to improve product quality and release confidence

• Contribute to QA processes, documentation, and overall testing standards within the team

   

Requirements

• 2+ years of experience in manual QA
• Strong understanding of software testing principles, methodologies, and defect lifecycle
• Experience testing web applications and complex business systems
• Ability to write clear and structured test documentation
• Experience with API testing tools such as Postman or similar
• Good understanding of client-server architecture, HTTP, request/response structure, and status codes
• Experience working with bug tracking and task management systems
• Strong attention to detail and analytical thinking
• Ability to investigate issues independently and communicate clearly with technical and non-technical stakeholders

• Good written and spoken Russian

   

Nice to have

• Experience in fintech, payments, banking, or high-load transaction systems
• Understanding of payment flows, statuses, providers, and risk/dispute processes
• Experience testing admin dashboards, analytics, filters, reports, and role-based access
• Experience working in Agile/Scrum teams