Jobs

About the Company:

We are a product company with 4 years of history, building a modern gaming platform that powers both our own brands and client projects in the iGaming space. We operate in the world's most demanding Tier-1 markets - Australia, UK and Germany - where product quality, compliance, and user experience aren't just priorities, they're the standard.

Responsibilities:

• Build and scale a high-performing affiliate network;
• Negotiate and close deals across CPA, RevShare, and Hybrid models;
• Monitor traffic quality and stay ahead of fraud;
• Track channel performance and report on key metrics;
• Represent the company at top international iGaming conferences.
   

What We're Looking For:

• 3+ years of experience as an iGaming Affiliate Manager;
• Hands-on experience with Tier-1 markets (Germany, Australia);
• A strong personal network of affiliates and media buying contacts;
• Sharp negotiation skills and a proven ability to close;
• English at Upper-Intermediate level or above.
   

What You Get

• A seat at the table in a fast-growing international product company;
• A clear path to Head of Affiliates;
• Access to the industry's top conferences (SiGMA, iGB, Affiliate World);
• A transparent bonus structure and flexible working conditions.

We are looking for a Financial and Compliance Controller. This role offers the scale and complexity of managing financial operations across multiple entities and jurisdictions, ensuring high-quality reporting and compliance with IFRS/US GAAP. You will build and optimize internal controls, financial processes, and reporting frameworks, while overseeing group-level closing, cash flow, and audit readiness. Working cross-functionally with Accounting, Legal, Tax, and Product teams, you’ll drive financial transparency, support budgeting and performance analysis, and contribute to strategic decision-making, directly impacting the company’s efficiency, risk management, and long-term growth.

United Tech is a global IT product company shaping the future of real-time social connection. With millions of users across North America, Europe, LATAM, and MENA, we build next-gen mobile and web apps for live-streaming and social networking. Our platforms enable connection at scale fast, interactive, and deeply engaging. The market is projected to exceed $206B by 2030, and we are already leading the evolution. Founded in Ukraine, scaling worldwide

In this role, you will

• Consolidate and ensure the quality of financial and management reporting (multi-entity, multi-country), including compliance with IFRS/US GAAP
• Design and develop internal control frameworks, manage financial risks, and ensure the reliability of financial processes
• Implement and standardize financial policies, procedures, and reporting methodologies
• Own period-end closing processes and oversee accounting accuracy at the group level
• Coordinate external providers (accounting, audit, corporate services) and ensure audit readiness
• Manage compliance across multiple jurisdictions in close collaboration with Legal and Tax teams
• Develop and oversee the group’s corporate structure, including interaction with registrars and monitoring of substance requirements
• Participate in building and optimizing payment and banking infrastructure, including KYC/KYB processes
• Oversee and coordinate group-level cash flow, including intercompany settlements
• Participate in budgeting, performance analysis (actual vs budget, ROI), and support decision-making processes
• Prepare management reporting and dashboards for C-level stakeholders
• Drive process improvements and initiatives aimed at increasing efficiency and reducing risks
• Collaborate cross-functionally and participate in strategic projects
  
  It’s all about you
• Proven experience in consolidating and ensuring the quality of financial and management reporting (multi-entity, multi-country), including IFRS/US GAAP compliance
• Strong expertise in designing and developing internal control frameworks, financial risk management, and ensuring reliable financial processes
• Hands-on experience with implementation and standardization of financial policies, procedures, and reporting methodologies
• Ownership of period-end closing processes and oversight of accounting accuracy at the group level
• Experience in coordinating external providers (accounting, audit, corporate services) and ensuring audit readiness
• Solid understanding of compliance across multiple jurisdictions and effective collaboration with Legal and Tax teams
• Experience in developing and overseeing corporate structures, including interaction with registrars and monitoring of substance requirements
• Familiarity with payment and banking infrastructure, including KYC/KYB processes, with a track record of optimization
• Experience in overseeing and coordinating group-level cash flow, including intercompany settlements
• Background in budgeting, performance analysis (actual vs budget, ROI), and supporting decision-making processes
• Experience in preparing management reporting and dashboards for C-level stakeholders
• Track record of driving process improvements aimed at increasing efficiency and reducing risks
• Strong cross-functional collaboration skills and experience contributing to strategic initiatives
• English proficiency B2

Would be a plus

• Experience working with ERP systems (SAP, Microsoft Dynamics 365, or others)
• Professional certifications (ACCA, CIMA, CPA), or currently in progress

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Maternity recovery support allowance
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Test Task
• Technical Interview
• Final Interview 
• Reference check and polygraph
• Offer

iPay.ua — a nationwide online payment and transfer service in Ukraine that allows users to pay for goods and services at over 2,000 merchants using payment cards.
We are one of the leaders in the online payments industry. Every day, we process over 76,000 payments, with more than 27 million transactions completed in 2025. Learn more about us, our mission, values, and goals on our site.
Now we find a Product Owner.

 

Responsibilities

• Product Development: Define and maintain the product roadmap, prioritize initiatives, and drive the implementation of new features aligned with business objectives and customer needs.
• Regulatory Compliance: Analyze regulatory requirements and coordinate their timely implementation across the product and business processes.
• Business Continuity: Coordinate changes to critical payment systems while ensuring uninterrupted business operations and minimizing downtime risks.
• SLA Management: Monitor compliance with service-level agreements and requirements for service availability, reliability, and performance.
• Banking Integrations: Coordinate integrations with banks and payment partners, including requirements gathering, solution alignment, development, testing, and deployment.
• Product Backlog Management: Maintain and prioritize the product backlog, balancing business objectives, regulatory obligations, technical constraints, and operational risks.
• Requirements Management: Translate business, technical, and regulatory requirements into clear user stories and acceptance criteria.
• Cross-functional Collaboration: Work closely with Development, QA, DevOps, Information Security, Legal, Compliance, and Operations teams.
• Release Management: Coordinate release planning and ensure readiness for changes deployed to production environments.
• Performance Monitoring: Analyze product and operational metrics, identify bottlenecks, and initiate improvements to payment processes.
• Dependency Management: Coordinate dependencies across internal teams, external partners, and interconnected systems.

Requirements

• Experience as a Product Owner, Product Manager, or in a similar role.
• Experience in FinTech, banking, payment systems, or money transfer services.
• Understanding of payment infrastructure and banking integration processes.
• Experience working with regulatory requirements and coordinating their implementation.
• Understanding of SLAs, service availability, and business continuity principles.
• Understanding of APIs and system integration concepts.
• Experience managing product backlogs, maintaining roadmaps, and prioritizing initiatives.
• Ability to document business and technical requirements, write user stories, and define acceptance criteria.
• Experience collaborating with technical teams and external stakeholders.
• Ability to manage multiple initiatives simultaneously, assess risks, and make decisions under tight deadlines.
• Strong analytical and communication skills, a structured approach to problem-solving, and a high level of ownership.

Nice to Have

• Experience with payment processing, acquiring, or Payment Service Providers (PSPs).
• Practical experience implementing NBU (National Bank of Ukraine) requirements and other applicable regulatory obligations.
• Experience launching banking integrations and working with API contracts.
• Understanding of incident management, disaster recovery, and high-availability systems.
• Experience coordinating releases of critical systems without interrupting business operations.
• Experience with Jira, Confluence, and tools for monitoring service performance and operational metrics.

We are looking for a Middle/Senior Account Manager with experience in iGaming or slot providers to build strong client relationships, coordinate business processes, and drive account performance.

Requirements:
- Experience in Sales, Marketing, and Finance;
- Advanced Excel skills and experience with reporting;
- Experience working with BI systems.
Proficiency in Google Sheets, Jira, MS Office, and AI tools;
- English level B2 or higher;
- Industry experience in iGaming or with slot providers.

Responsibilities:
- Manage client accounts and maintain long-term business relationships;
- Analyze account performance, financial metrics, and reports;
- Coordinate with internal teams to support business goals;
- Monitor KPIs and identify opportunities for account growth.

What We Offer:
- Fully remote work;
- Career growth and professional development opportunities;
- A dynamic environment in the iGaming industry.

We are looking for a Full Stack Engineer to join enterprise AI projects focused on intelligent automation, AI integrations, and modern internal platforms.
You’ll work on scalable web applications powered by Python, React, cloud technologies, and LLM-based features.

Requirements

• Strong experience with Python
• Experience with FastAPI or similar backend frameworks
• Commercial experience with React.js
• Experience building REST APIs and full stack applications
• Familiarity with cloud platforms (preferably Azure)
• Understanding of scalable architectures and software engineering best practices

Nice to Have

• Experience with AI/LLM integrations
• Familiarity with LangChain, LangGraph, or AI agent frameworks
• Experience with Azure OpenAI or similar AI services
• TypeScript, Docker, CI/CD experience
• Experience with async processing, queues, or event-driven systems

Responsibilities

• Develop and maintain full stack applications
• Build backend services and frontend interfaces
• Integrate AI capabilities into enterprise products
• Collaborate with engineering and product teams
• Contribute to architecture, deployment, and performance improvements

We are looking for a Corporate Legal Specialist to provide legal support to existing companies within our international group, with a primary focus on Cyprus. This is a fully remote, full-time role.
 

The role is about making sure the corporate structure, contractual relationships and business documentation of our companies are legally sound and reflect how the business actually operates. The expected result is that every company is consistently ready for its annual audit.

What you’ll do:

• providing comprehensive legal support to companies in Cyprus and other jurisdictions, covering corporate matters, contractual relationships and documentation of business transactions;
• drafting, reviewing and negotiating commercial contracts, amendments and other documents needed to properly document business activities;
• analyzing actual cooperation arrangements with counterparties, including the parties’ obligations and financial flows;
• ensuring consistency between contracts, invoices, service acceptance certificates, supporting documents and actual business transactions;
• keeping the companies’ legal and corporate documentation continuously ready for annual audits;
• supporting corporate changes and liaising with external corporate service providers and consultants;
• analyzing existing corporate structures and contractual relationships between group companies and external counterparties, taking into account the actual business model, financial flows and Cyprus VAT requirements;
• identifying legal and documentary discrepancies, proposing solutions and promptly informing the Head of Department.
   

What we’re looking for:

• 3+ years of practical experience in corporate law or legal support for international businesses;
• hands-on experience supporting Cyprus companies;
• practical knowledge of Cyprus corporate law;
• understanding of corporate structures, contractual obligations and the legal aspects of financial relationships between companies;
• ability to understand the actual business model behind the documents, identify legal risks and propose well-reasoned solutions;
• English at B2 level or above, including legal documents and business correspondence;
• a systematic approach, independence within your area of responsibility and ownership of results.
   

Will be a plus:

• experience working with international groups of companies;
• experience in fintech or other regulated / financial services businesses;
• experience working with banks, EMIs and PSPs.
   

What makes this role interesting:

• fully remote, full-time work;
• autonomy within your area of responsibility, without constant supervision;
• hands-on work with established international corporate structures;
• involvement in improving existing legal processes;
• competitive remuneration, discussed individually.

We are looking for an experienced Media Buyer Team Lead to lead our performance marketing team and drive paid user acquisition across multiple digital channels. This role combines strategic leadership with hands-on campaign oversight, ensuring the team consistently delivers growth while meeting ambitious performance targets.

The ideal candidate has proven experience managing high-performing media buying teams, deep expertise in performance marketing within Tier1 and  LATAM markets, and a strong analytical mindset.

Key Responsibilities

Team Leadership

• Lead, mentor, and develop a team of Media Buyers, fostering a high-performance and collaborative culture.
• Set individual and team KPIs, monitor performance, and conduct regular feedback and coaching sessions.
• Onboard, and train new Media Buyers while supporting their professional development.
• Allocate budgets and campaigns across the team based on priorities and business objectives.
• Establish and continuously improve internal processes, workflows, and best practices.

Media Buying Strategy

• Develop and execute scalable paid acquisition strategies across multiple digital advertising platforms.
• Oversee campaign planning, launch, optimization, and scaling while ensuring profitability and sustainable growth.
• Identify new acquisition opportunities and test emerging traffic sources, targeting strategies, and bidding models.
• Drive continuous experimentation through structured A/B testing of creatives, audiences, messaging, and landing pages.
• Optimize campaign performance using data-driven decision making and performance insights.

Performance Management

• Monitor key performance metrics including CPA, CPL, ROAS, CTR, CPC, CPM, Conversion Rate, and LTV.
• Manage budgets efficiently, balancing testing initiatives with profitable scaling opportunities.
• Analyze campaign performance and identify optimization opportunities across funnels and customer journeys.
• Ensure accurate tracking, attribution, and reporting across all acquisition channels.

Cross-functional Collaboration

• Work closely with Creative, CRM, Product, Analytics, and BI teams to improve campaign effectiveness.
• Translate business objectives into acquisition strategies and marketing initiatives.
• Provide creative direction by preparing clear briefs and sharing performance insights to improve creative output.

Requirements

• 4+ years of experience in Media Buying or Performance Marketing.
• At least 1-2 years of experience leading or mentoring a media buying team.
• Proven experience managing paid acquisition campaigns targeting Tier1 and LATAM markets.
• Experience in iGaming, affiliate marketing, fintech, e-commerce, or other performance-driven industries.
• Strong leadership, coaching, and people management skills.
• Advanced understanding of digital acquisition funnels and performance marketing metrics.
• Experience managing significant advertising budgets and optimizing for profitability.
• English proficiency at B2 level or higher

Join a team building the infrastructure behind autonomous driving technology. We run high-performance computing environments for machine learning, and we're looking for a Linux engineer who enjoys keeping complex systems fast, stable, and secure.

You don't need to tick every box below — if you're a strong Linux person excited to grow into HPC, we'd love to hear from you.

What you'll do:

• Keep our Linux infrastructure running smoothly — servers, web services, ERP, mail, LDAP, messaging
• Work with HPC clusters for machine learning workloads (Slurm, Ceph — or similar tools you'll pick up)
• Automate infrastructure and provisioning with Ansible
• Keep our distributed systems stable, fast, and secure

What we're looking for:

• Solid hands-on Linux administration (Ubuntu / Debian preferred)
• Comfort working in C++-based environments (you don't need to be a C++ developer)
• Some experience with — or genuine interest in — HPC, job schedulers (Slurm), and distributed storage (Ceph)
• Familiarity with infrastructure automation (Ansible or similar)
• A good grasp of networking and security basics

Nice to have:

• Python, Rust, or CUDA
• Low-level Linux / kernel knowledge
• Web or backend background

What's in it for you:

• Work at the cutting edge of autonomous driving
• Flexible working hours
• Fast-moving engineering culture
• Competitive pay + stock options
• Fully remote within Germany

Coinask.ai is a B2C AI SaaS product at the intersection of AI, crypto, and fintech — an AI co-pilot that connects all your crypto exchanges into one simple chat interface.

We’re looking for someone who will own how Coinask talks to the world — and who comes to us with ideas, not waiting for a brief.

What you’ll do

• Build Coinask’s communication strategy: positioning, tone of voice, key messages
• Turn it into a content plan and run it across social media (X, LinkedIn, and beyond)
• Develop PR and media presence around launches, product updates, and company news
• Help our founders build their personal brands on X and LinkedIn
• Choose and test channels — own content, seeding, creator collaborations (together with our Growth team)
• Use AI tools to move faster without losing quality

Who we’re looking for

• You see brand and communication as a whole, not just posting
• You come with proposals: what to do, why, and how we’ll know it works
• Systematic, consistent, and creative — with a strong sense of aesthetics
• Experience in brand, communications, PR, or content in tech, SaaS, crypto, or fintech. Your path can be non-standard — we hire for mindset
• Fluent English and a feel for the Western tech and crypto audience

This role is for you if you’re hands-on across communications, strategy, and content — you build the plan and execute it yourself.

Why Coinask

• Build the brand practically from scratch
• Freedom to decide — and responsibility for real impact
• AI-native team, short cycle from idea to publication

Responsibilities

• Management of the global Finance Operations function: accounts payable, corporate expenses, revenue, and banking operations 
• End-to-end financial process ownership, including procurement and supplier settlements, invoice and payment processing; intercompany transactions, revenue recognition, and reconciliation 
• Ensuring fast and high-quality financial period close (Fast Close) 
• Ensuring accuracy of financial data and minimizing errors 
• Management of accounts payable and employee corporate expenses (travel, advances, corporate cards) 
• Oversight of banking operations, reconciliations, and intercompany settlements 
• Automation and optimization of financial processes to reduce manual work 
• Monitoring key KPIs: processing speed, transaction cost, error rate, overdue and unreconciled transactions 
• Development and enforcement of financial operational policies and internal controls 
• Management of a distributed team and development of the Finance function

Requirements

• 5+ years of experience in Finance / FinOps / Accounting, including 3+ years in leadership roles within international tech companies or fintech 
• Experience managing distributed teams (AP, AR, Cash) 
• Strong experience in process design and building scalable workflows
• Experience transforming manual processes into automated solutions 
• Deep knowledge of ERP system architecture (BAS, SAP, Oracle, Microsoft Dynamics)
• Upper-Intermediate level of English

Will be a plus

• Experience in fintech 
• Participation in finance function transformation
• Knowledge of IFRS

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

We are looking for a proactive and results-driven Sales Manager to drive business growth in international markets. The role involves managing the full sales cycle, developing new business opportunities, and building strong, long-term client relationships.

We are looking for someone who can take ownership of the sales process, work independently, and consistently turn opportunities into business results.

Responsibilities

• Own the full sales cycle: prospecting → discovery → negotiation → closing
• Identify and develop new business opportunities in target markets (EU/US)
• Conduct discovery calls, identify client needs, and apply a value-based selling approach
• Develop tailored proposals for IT services and custom software solutions
• Build and maintain long-term partnerships with clients
• Manage the sales pipeline, CRM data, and sales forecasting
• Achieve agreed revenue and pipeline KPIs
• Collaborate with delivery, marketing, and management teams
• Analyze market trends, client needs, and competitor positioning
• Proactively identify and pursue opportunities for business growth

Requirements

• 3+ years of experience in B2B sales of IT services and technology solutions
• Proven experience managing the full sales cycle
• Experience generating and developing new business opportunities
• Understanding of the custom software development lifecycle
• Experience working with CRM systems and managing a sales pipeline
• Strong negotiation and stakeholder management skills
• Ability to work independently, take ownership, and drive opportunities forward
• Strong result orientation and ability to achieve sales targets
• English proficiency at B2 level or higher
• Bachelor’s degree in Business, IT, or a related field

Would Be a Plus

• Experience working with international clients, particularly in EU/US markets
• Experience in ERP & CRM/Microsoft Dynamics 365 Business Central/Cloud solutions
• Experience selling complex IT services or solutions
• Experience developing new markets or sales channels

What We Offer

Growth and Development

• Clear career path and transparent growth opportunities
• Work with international clients and partners
• Access to professional trainings, seminars, and certifications
• Internal knowledge sharing and mentorship from experienced experts
• Corporate English language courses

Team and Culture

• A professional, friendly, and collaborative team
• Transparent communication and regular feedback
• Supportive culture with a balance of professionalism and fun

Compensation and Benefits

• Competitive market-based compensation, linked to the EUR rate
• Annual salary reviews based on performance
• Flexible working hours (start between 8:00 and 10:00 AM)
• Hybrid or remote work options — choose what suits you best
• Clear processes without unnecessary bureaucracy
• Health insurance and mental health support program
• 20 paid vacation days and 10 paid sick leaves per year
• Healthy work-life balance

Spades Partners is an iGaming holding that combines its own product and affiliate marketing teams. We operate across Tier 1 markets and continue to expand our global presence.

Over the last 1 year, we've built a lot from the ground up. We've launched new processes, tested ideas, learned from mistakes, hired great people, and continued moving forward at a fast pace.
Today, we're scaling aggressively. 

This year, we're preparing a 70+ m² stand in Rome, building partnerships with some of the industry's top players, and launching ambitious projects across multiple markets.

We're looking for a Senior Affiliate Manager who wants to grow together with us and make a direct impact on the business.


What you'll be doing

• Managing and growing partnerships across Tier 1 markets
• Developing relationships with SEO, PPC affiliates
• Negotiating commercial terms and partnership agreements
• Identifying and onboarding new affiliate partners
• Monitoring traffic quality, performance, and profitability
• Working closely with Product, CRM, SEO and PPC teams to maximize results
• Attending industry conferences and representing the company at networking events
• Building long-term strategic partnerships that drive business growth

What we're looking for

• 3+ years of experience in Affiliate Management within iGaming
• Proven experience working with Tier 1 markets
• Strong background working with SEO, PPC traffic sources
• Experience managing international affiliate partnerships
• Strong negotiation and relationship-building skills
• Experience attending industry conferences and developing partnerships
• Fluent English (written and spoken)
• Based in Europe

What we offer

• Opportunity to join a fast-growing iGaming holding at an exciting stage of expansion
• Direct impact on business growth and strategic decisions
• Fast decision-making processes and minimal bureaucracy
• Access to major industry conferences and networking opportunities
• Supportive team and leadership that value initiative and results
• Competitive compensation package

📩 Ready for your next challenge? We'd love to hear from you.
Send us your CV and let's talk.

Senior Growth Analyst (iGaming / Crypto Casino)

About the Role
 

We’re looking for a Senior Growth Analyst who understands player behavior, thinks critically about business performance, and turns data into decisions that drive revenue.

In this role, you’ll work at the intersection of growth, analytics, and CRM, helping us understand what drives player acquisition, first deposits, retention, and long-term value. You’ll evaluate the real impact of bonuses and promotions, identify conversion bottlenecks, design experiments, and provide actionable insights that help the business grow profitably.

We’re looking for someone who goes beyond dashboards and reporting, someone who challenges assumptions, investigates unexpected results, and can clearly explain what the numbers mean for the business.

Industry experience in online casino, betting, crypto casino, or skin/CS2 gaming is required.

 

What You’ll Do

• Analyze growth and revenue: Evaluate player acquisition, registration-to-deposit conversion, first-time deposits (FTD), repeat deposits, retention, and reactivation.
• Measure promotional performance: Analyze bonus and campaign effectiveness, wagering requirements, promotional costs, and ROI to identify what drives incremental revenue and what wastes budget.
• Optimize conversion funnels: Find friction points across the player journey, from signup to first deposit and subsequent deposits, and recommend data-backed improvements.
• Run experiments: Design and analyze A/B tests, define success metrics, assess statistical significance, and translate results into clear business recommendations.
• Build player segments: Identify high-value, at-risk, dormant, and newly activated players to support targeted CRM and retention campaigns.
• Track player value: Analyze metrics such as LTV, ARPU, retention, churn, GGR, and NGR to understand player profitability and long-term growth.
• Build reliable analytics: Write efficient SQL queries, use Python for deeper analysis and automation, and develop dashboards or reports that support decision-making.

• Challenge the data: Investigate anomalies, validate assumptions, identify data-quality issues, and ensure conclusions are statistically sound.

  
   

What We’re Looking For

• Proven experience in casino, betting, crypto casino, or skin/CS2 gaming. You understand how these businesses operate and how player behavior affects revenue.
• Strong SQL skills and the ability to independently extract, manipulate, and analyze large datasets.
• Solid statistical knowledge, including hypothesis testing, confidence intervals, statistical significance, and A/B testing methodology.
• Strong understanding of iGaming metrics, including FTD, deposit conversion, retention, churn, ARPU, LTV, GGR, NGR, and bonus ROI.

Why Join Us?

• Work on real growth challenges in the international iGaming and crypto gaming space.
• Have a direct impact on revenue, player retention, and business decisions.
• Take ownership of analytics and influence how the business grows.

If you combine strong technical analytics skills with real iGaming knowledge and a commercial mindset, we’d love to hear from you.

As a Customer Support Agent, you will be the frontline voice of COCA, ensuring our users have a smooth and delightful experience. You will resolve inquiries across chat, email, and our community forum, educate users on product functionality, and contribute to a growing knowledge base that empowers our customers to self‑serve.

About COCA 

COCA is at the forefront of the financial revolution, seamlessly integrating blockchain technology with everyday financial transactions through its innovative non-custodial wallet and debit card solutions. With a clear vision to make cryptocurrency as straightforward and widely accepted as traditional fiat currency, COCA is paving the way for a new era in the financial industry.

Key Responsibilities

• Multichannel Support: Respond promptly and professionally to user inquiries via live chat, email, and community channels, maintaining a CSAT of 90% +.
• Complex Issue Resolution: Diagnose and resolve a wide range of issues related to feature usage, account management, transfers, debit cards, cryptocurrency transactions, and wallet operations.
• User Education: Provide clear, step‑by‑step guidance, empowering customers to navigate the platform and leverage advanced features.
• Knowledge Base Ownership: Draft and maintain self‑help articles, macros, and internal runbooks to boost first‑contact resolution and reduce ticket volume.
• Cross‑Team Collaboration: Escalate bugs and systemic issues to Product & Engineering via Jira, and relay customer insights that shape our roadmap.
• Process Improvement: Identify recurring pain points, propose workflow automations, and champion best practices that raise support efficiency.
  Qualifications
• 3 + years in a customer or technical support role within technology, neobanking, or financial services.
• Hands‑on experience with Freshdesk, Zendesk, or similar incident‑tracking tools, plus strong workflow knowledge of Atlassian Jira/Confluence.
• Solid understanding of cryptocurrency fundamentals (e.g., on‑chain transactions, gas fees, wallet security).
• Exceptional written and verbal English; able to translate technical jargon into plain‑language solutions.
• Proven customer‑centric mindset: empathy, patience, and a genuine desire to help.Nice to Have
• Experience supporting debit‑card products or KYC/AML processes
  Why COCA?
• Enhanced annual leave + Bank holidays
• 1 paid day off to celebrate your Birthday each year
• Annual training allowance
• Annual performance bonus pay
• Extensive opportunity to grow your career at an innovative FinTech
• Be at the forefront of crypto adoption in a high-growth, mission-driven company.
• Fully remote with flexible hours and bonus opportunities.
• Help shape the marketing tech stack and user engagement strategy from the ground up.

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies. 

We are looking for an Internal Engagement Manager (Gamification) to join our team!

Requirements

• 3+ years of experience in Employee Experience, Product Management, Engagement, Gamification, Internal Communications, Employer Branding or a related field.
• Portfolio of Engagement Initiatives: Proven experience designing and launching digital engagement initiatives, gamification mechanics, interactive campaigns, or specialist recognition programs. Ability to showcase successful projects or case studies is highly preferred.
• Gamification Expertise: Strong understanding of gamification principles and mechanics (e.g., quests, achievements, points, levels, leaderboards) and the ability to apply them to drive specialist engagement and support business objectives.
• Cross-Functional Project Management: Experience leading end-to-end initiatives and collaborating with Product, Engineering, Design, HR, and Communications teams to successfully deliver new features, campaigns, or specialist experiences.
• Product Discovery & User Research: Experience conducting specialist research through interviews, surveys, workshops, or feedback sessions, translating insights into product improvements, and validating new ideas through experimentation.
• English Intermediate+.

Will be plus

• Experience designing loyalty, rewards, or gamification systems: Understanding of behavioral psychology principles and motivation frameworks that drive user engagement and participation.
• Knowledge of behavioral psychology or motivational frameworks: Understanding of how reward and loyalty programs work, whether in e-commerce, digital products, or internal specialist recognition initiatives.
• Experience with digital platforms and engagement products: understanding of the fundamental principles of UX/UI and digital product development, with the ability to collaborate effectively with Product Design, and Engineering teams.

Responsibilities

– Develop and execute the strategic roadmap for gamification and recognition programs, driving specialist engagement while strengthening Business group culture and reinforcing the values.
– Design and improve quests, achievements, rewards, and engagement mechanics.
– Develop and optimize the internal recognition framework.
– Analyze user behavior, engagement metrics, and platform adoption.
– Conduct user research and validate new engagement hypotheses.
– Coordinate implementation across Product, Engineering, Design, HR, Internal Communications, and other cross-functional teams
– Continuously improve gamification mechanics based on data and specialist feedback.

What are the conditions and bonuses?

☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑🏻‍💻Laptop & all necessary equipment for work according to the ecosystem standards;

🏖Paid vacations, personal events days, days off;

🫖Paid sick leave;

👨🏻‍⚕️Medical insurance;

💵Referral program enjoy cooperation with your colleagues and get the bonus;

📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

🗣Free internal English courses;

🧘Sport benefit;

🦄Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;

🎳Company events, team buildings.