Jobs

This job involves reviewing customers’ email streams, detecting delivery or inboxing issues, remediating blocklists, working with ISPs to resolve delivery issues, working with customers to onboard them and to improve their email strategies and making sure they’re using best mailing practices.

Eventually you will do deep dives into data, work with the tech support, sales, operations and dev teams to adjust, optimise and improve the customers’ performance and platform’s mail stream settings and practices.

What we’re looking for:

- You like solving puzzles: most of time the issue is not clear-cut so it may take effort to recognise what the problem actually is;

- You are able to interpret data: looking at a spreadsheet or a graph and being able to see the patterns and trends is a must, better yet if you’re able to figure out what additional data you may want to analyze;

- You are able to adapt: deliverability rules are evolving all the time - things that made sense a year ago won’t help today;

- You love working with customers: they have no obligation to know or understand the underlying technologies or motives, so you must be able to communicate clearly and professionally both with technical and non-technical customers;

- You have a solid foundation for advanced knowledge of IT tech: you’ll have to work with emails and their headers, with DNS, spreadsheets, command line shell tools among other things.

You will:

- Investigate, diagnose and remediate email deliverability issues by working with customers and with support at ISPs, email blacklists and anti-spam technology providers;

- Research and keep informed on deliverability as a subject matter expert;

- Build and maintain relationships with email service providers;

- Proactively manage IP reputation and deliverability for all of our clients and enforce compliance and best practice sending behaviors;

- Manage internal deliverability tools and the distribution of IP addresses;

- Build and maintain strong relationships with our customers, ISPs, tech support, sales, operations and dev teams;

- Assist technical support team when responding to deliverability related support tickets or customer concerns, being the expert escalation point on specific customer issues;

- Assist with new client on-boarding with regards to deliverability issues;

- Support sales team with deliverability best practice advice and solutions for potential new clients. Attending (pre)sales calls to address issues of said potential new customers.

Basic qualifications:

- Experience working in tech customer support, using CRMs and ticketing systems;

- Excellent written and oral communication skills;

- A solid tech foundation: you know what IPs, domains, DNS are and how they’re connected;

- Excellent research and analytical skills.

If you have these extra skills, please let us know:

- You have experience working as an email marketer;

- You know how email works, how smtp transactions work, what email headers are, how FBLs and blacklists operate;

- You have a solid understanding of SPF, DKIM, DMARC, BIMI;

- You have an understanding of how scripting works, you’re familiar with shell commands and maybe even some python?

- You have used email check and reputation tools before such as mxToolBox, mailtester, Gmail postmaster, SNDS etc. List others, if you know them!

- You have an understanding of what CAN-SPAM, CASL, CCPA, GDPR and other international regulations that may apply to email are.

We offer:

💸 Competitive salary with periodical reviews.

👍 Work on interesting and dynamic projects.

🎓 An active and friendly team of professionals comfortable to work with and achieve your goals!

!!! Please note that candidates will be reviewed within three weeks. If you do not receive a response, it means we have chosen to proceed with other candidates. We kindly ask for your understanding.

Responsibilities:

Support English- and German-speaking customers by phone and emails, explaining to them every detail related to our products.

Updating customer details in our CRM system.

Onboarding new customers, showing them how to work with our products.

Working closely with the local and international sales departments on improving services and products and delivering customers’ wishes and ideas to our development department.

Assisting in implementing our marketing and sales campaigns.

Needed:

English Native + German (C1) Full Professional proficiency or

German Native + English (C1) Full Professional proficiency

Experience in Customer Support

Experience with IT software or technical affinity

Experience in sales or affinity with sales (Cross-/Up-Sales/Retention)

As a plus:

Knowledge of business management desirable (B2B)

Experience in dealing with Amazon professionally.

Other language skills (French or Spanish would be the cherry on the cake).

We offer:

Remote job in a friendly team

Fixed working day

Direct contract with a company from Germany

Regular contract payment in EUR on the first days of a month.

Paid 21 days of vаcation and 10 sick leaves

Insurance

About

SellerLogic’s mission is to develop new, smart, and future-oriented solutions for the constantly growing e-commerce market. SellerLogic inspires the industry with its solutions: two dynamic tools that can be linked to the Amazon seller account with just a few clicks — SellerLogic Repricer and SellerLogic Lost & Found. These two smart tools automatically generate more sales and release more time, so that Amazon sellers can work more efficiently and maximize their profits. And according to T3N, with our tools for Amazon, we are one of the guarantors of marketplace success for retailers. And further smart solutions for retailers are coming soon

Hi there!

Are you a tech enthusiast ready to take on a challenging role in a dynamic environment? We’re looking for a Support Engineer who is passionate about working with complex systems that make a real impact across the globe. If you have experience with Linux/UNIX, TCP/IP networking, MySQL, and hardware server components, you might be the perfect fit for our team!

Join us to work on world-class communication solutions, develop your skills, and build an exciting career.
Required skills:

— Intermediate English (B1)

— Familiarity with Linux/UNIX command-line tools/environment

— Intermediate knowledge of TCP/IP networking, network protocol and packet analysis

— Experience with MySQL or other SQL database

— Understanding of typical hardware server components

As a plus:

— Technical background and IT education

— Scripting skills (bash, perl or python)

— Linux server performance troubleshooting

— Experience with web server software (like apache, nginx)
— Knowledge in the field of voip, sip

Don’t know how to deal with an issue yet? Don’t worry, we’ve got good internal courses and documentation and a great team to help you climb up the learning curve!

We offer:

— Professional development

— Highly skilled colleagues who are ready to share knowledge

— Professional trainings

— Excellent career opportunities. Make yourself and become anyone you are willing to: Senior System Engineer, Senior System Administrator, Senior Software Developer, Senior QA Automation, Senior Project Manager, etc.

— Official competitive salary

— Performance review every six months

— Paid vacations, compensatory leaves and sick leave

— Work schedule up to you: standard “office” schedule (5 day 9 till 18.00 it is Kyiv time (UTC+2/+3 ) Or flexible schedule with 12-hour shifts every three days from 8 till 20.00 or from 20.00 till 8.00.

— English classes with the experienced teachers

Responsibilities:

— Assisting telecommunication providers with launching new projects, or reconfiguration of our solutions to fulfill their current business needs

— Troubleshooting technical issues by request from customer’s tech team

—Monitoring of customers’ hardware and software infrastructure and ensuring site reliability

— Performing software updates or/and migrations to the new hardware or in the cloud

— Constant self-development in technical skills to catch up with the latest trends in technology

— Communicating with customers in a professional manner through the ticketing system. Ensuring a timely resolution of all issues meeting or exceeding SLA’s or customer expectations

— Occasional business trips all over the world for employees who have deep system knowledge and desire to travel

— You will rapidly gain vast knowledge of:

a wide variety of software applications and other components (Docker, Cassandra, MySQL, Elastic) across companies in telecommunication industry

— Managing expectations of business customers and vise escalation to keep the situation under control

About company:

PortaOne is a software developer for communication service providers. We help telcos develop and provide new communication services (IPTV, MVNO/LTE core and another) in places where they didn’t exist before or were inaccessible due to cost. Our products are a unique combination of commercial software (high-quality support, detailed documentation, etc.) while completely open to customers (open-source code, specific tools to support client-created modifications). If using a metaphor, we provide reliable hi-tech vans for communications industries’ Wild West pioneers.

The company was founded in 2001 — and now our staff consists of nearly 250 people. We have 480+ clients (Vodafone, Ziggo, TRavelSIM) in more than 90 countries on all five continents. The demand for our products has been growing for over two decades, and the pandemic even boosted it. So if you look for a challenging job with a highly demanded product and a stable income, PortaOne is the right place!

More information about the company can be found on our website portaone.com.

Meet GigRadar📡 ,  the startup that’s making lead generation 10x faster, smarter, and more fun. 

We help freelancers and agencies win more clients on Upwork while cutting costs and boosting performance. Our secret sauce? A team of legends like you. 🧠💪

At GigRadar, we blend creative energy, tech innovation, and startup speed. If you're fast, organized, and know your way around Upwork — we need you on board!
 

🔍 Your Mission (Should You Choose to Accept It)

👂 Be the Frontline Hero – Support our amazing clients through Intercom, Slack & email. (Working hours: 5 PM - 12 AM (Kyiv time)
🧠 Fix + Upgrade – Review freelancer profiles and setups to keep them sharp and optimized.
🛠️ Bridge the Gap – Turn requests into actionable tasks for the tech team.
🤝 Teamwork = Dreamwork – Collaborate with devs, account managers, and Upwork pros.
📈 Keep the Pulse – Track progress and keep clients in the loop.

🧰 What You’ll Bring

✅ Experience in Tech Support (B2B/SaaS) or Upwork Lead Generation
✅ You know your way around Upwork like a digital ninja
✅ Solid English skills for writing, problem-solving & client communication
✅ You’re tech-savvy with tools like Intercom, Notion, HubSpot, and you love search tricks like Boolean or ElasticSearch

💎 Why You’ll Love It Here

💵 $700/month base salary
🎯 Performance Bonuses up to $200/month
🚀 Fast-track Career Growth – Move up to Customer Success or Account Manager roles
📘 Training & Learning – Get smarter every week with insights on Upwork’s latest trends
🌍 Work from Anywhere – Fully remote, global team
🎉 Fun Startup Vibes – Creative freedom, big impact, zero red tape

👀 Ready to help freelancers win more and stress less on Upwork?

Apply now and let’s build something amazing together at GigRadar. 🌟

MEXC is looking for a remote Customer Support Agent. If you want to become part of a global exchange, then you are precisely the person we are looking for!

Why us?

1. MEXC (www.mexc.com) is one of the world's fastest-growing digital asset exchanges by trading volume (Top 7 according to CoinMarketCap).
2. Competitive salary + bonuses
3. Career Advancement
4. Various benefits and support from the company
5. Fully remote work – you can work from anywhere!

About the Role

Responsibilities

1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
2. Timely feedback on the problems existing in the process, collect and sort out problems;
3. Strong business sensitivity, able to grasp essential business concepts after training. Financial knowledge and experience are preferred;
4. Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
5. Able to adapt to shift work. / Able to adapt to long night shift work.

Requirements

1. Crypto native, strong knowledge of trading (spot, futures);
2. Good logical thinking ability, able to judge the real needs of users;
3. Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
4. Effectively adjust communication methods and styles according to different objects;
5. Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing;
6. Good learning ability, good at discovery and self-summarization;
7. Have experience in providing support to customers, and the support methods include telephone, email, work order, and online chat service in crypto exchanges or in crypto projects
8. Native Russian & Ukrainian and fluent in English

PIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions and innovative products for the iGaming industry. We provide certification and licensing of our products, providing customers and partners of the holding with high-quality and reliable solutions. We are looking for IT Support Engineer to join our team!

Requirements:
• Experience in a similar position 2 year;
• Knowledge of MDM solutions;
• Basic understanding of network technologies (TCP/IP, DHCP, DNS,VPN);
• Knowledge of OS (MacOS, Windows and Linux) at the administrator level;
• Knowledge of Google Workspace;
• Experience with Jira, Confluence;
• Experience with deployment tools;
• Installation, configuration and troubleshooting software;
• Experience with modular repair;
• Experience with inventory systems;
• Good communication skills;
• English A2.

Will be plus:

 Experience with license management.

Responsibilities:
• Setup and support of office corporate network;
• Maintenance of office computers and office equipment;
• Stock management;
• Providing technical support to the company's employees, including remote ones;
• Manage MDM, credentials, group policies, access rights.

Our benefits to you:
🧑‍💻Laptop & all necessary equipment for work according to the ecosystem standards.
🏖Paid vacations, personal events days, days off.
🫖Paid sick leave.
👨‍⚕Medical insurance.
💵Referral program — enjoy cooperation with your colleagues and get a bonus.
📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy.
🗣Free internal English courses.
🤸‍♀Sport benefit.
🦄Multiple internal activities: online platform with newsletters, quests, gamification, and presents for collecting bonuses, PIN-UP talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays, etc.
🎳Other benefits could be added based on your location

Our startup is a sweepstakes casino platform focused on the US market. We strive to provide users with a unique gaming experience by combining gambling with interactive features and modern technologies. 

The product is an online slots casino where users can participate in prize draws, play a variety of games, and win real rewards. Our platform is built based on advanced technologies and complies with all US laws.

A Support Agent (Support Operator) is a specialist who communicates directly with clients via chats and emails.

Main Purpose of the Role:

• Providing high-quality service to ensure customer satisfaction while using our platform.

Key Requirements:

• 1+ year of experience in a similar customer support role;
• English level B2 or higher (both written and verbal);
• Fast learning ability and adaptability;
• Strong PC skills;
• Fast, grammatically correct writing;
• Customer-oriented mindset and politeness;
• Stress resistance;
• Ability to work night shifts.

Work Conditions:

• 2/2 shift schedule, 12-hour shifts: Day (08:00–20:00) and Night (20:00–08:00);
• Fully remote position;
• Stable internet connection and a modern PC are required.

At Kombine Tech, we're all about creating an ecosystem that thrives on innovation and teamwork. 
We're working with the iGaming industry, driving both B2B and B2C projects to success.
Our secret? Ambitious and proactive teams that combine their talents with our internal expertise to reach extraordinary goals.
 
We're on the lookout for a dynamic VIP Support Manager to join our ever-growing team. If you're passionate, motivated, and ready to make a difference, we want to hear from you!
 
What We’re Looking For:
 

• Fluent English speaker (Advanced level);
• Upper-intermediate French or German is a significant plus;
• Experience in the iGaming niche;
• Experience working with VIP clients (chats/calls);
• Knowledge of the Canadian Market or Tier 1 is a plus;
• Ready to communicate with VIPs over the phone.

What You’ll Be Doing:
 

• Communicating with VIP players through chats and calls;
• Getting to know our key VIP players and understanding their needs;
• Building strong relationships that last;
• Keeping VIP users in the loop about cool promotions and offers;
• Sharing valuable feedback and ideas with the team.

Why You'll Love Working With Us:
 

• Work from anywhere (yes, we’re all about remote work);
• Working shifts between 07:00-19:00 and 19:00-07:00, on a 2 days on, 2 days off basis;
• Competitive salary in USD;
• Top-notch equipment provided for your job;
• No micromanagement – we trust you to do your best;
• Opportunities for fast-tracked career growth;

• Be part of one of the most exciting industries out there!

   

If you’re excited to take on new challenges and be a part of a vibrant team, we can’t wait to meet you. Apply now and let's build something amazing together!

MilX is the finance hub built for YouTube creators. We help bloggers, influencers, and creative entrepreneurs access their earnings faster, get funds in advance, and manage their income with ease. Think daily payouts, smart tools, and zero stress—designed for creators, not corporations.

Now, we’re looking for a Customer Support Manager to join our growing team and be the friendly, reliable guide for creators navigating the MilX universe.

What you'll be doing

• Respond to creators via chat, email, or other channels, helping them resolve questions or issues with their MilX accounts.
• Guide new users through connecting their YouTube channel and getting started with MilX.
• Handle questions about features like Instant Payments, Active Funds, and P2P transfers—make finance feel simple.
• Escalate technical issues when needed and follow up to make sure they’re solved.
• Keep detailed, accurate records of customer interactions in our system.
• Share insights and common questions with the product team to help us improve the experience.
• Help build our Help Center content, templates, and FAQs.
• Meet customer service goals while keeping support warm, human, and creator-first.
  
   

What we're looking for

• 2–3 years of experience in Customer Support, ideally within a SaaS or fintech product (bonus points if it's creator-focused).
• Fluent Ukrainian and English is must, Spanish ot Turkish language will be a plus
• Excellent communication skills—you know how to explain things clearly and calmly.
• Fast learner with a tech-savvy mindset. You don’t wait for instructions—you take the lead.
• Detail-oriented, empathetic, and great at prioritizing tasks in a fast-moving remote environment.
• A love for supporting creatives and helping people feel confident using financial tools.
  
   

What we offer

• A remote-first, flexible work setup.
• A mission-driven team building tools that truly empower creators.
• Competitive salary, official FOP setup.
• 18 paid vacation days + unlimited sick days.
• Private health insurance + online consultations with our corporate doctor.
• Paid training, online courses, and access to our internal knowledge hub.
  
   

Let’s MilX It Up Together.
If you’re ready to support creators and make finance feel easy and empowering—apply now and help us build what comes next.

About Us:
We are Sembly AI, a cutting-edge AI SaaS startup revolutionizing how businesses get things done with our AI Teammate technology. Our platform automatically generates smart meeting notes, detects action items, decisions, and more — helping teams collaborate better and achieve more while attending fewer meetings. Founded in NYC, with a global team across 10+ countries, we bring a Silicon Valley culture to everything we do — fast, innovative, and human-first.

Your Role:
As a Customer Support Representative, you'll be the first line of communication for our users, providing friendly, timely, and solution-oriented support. You'll help customers understand and use our AI-powered platform, resolve issues, and guide them through onboarding and best practices. You’ll collaborate across teams to make the user experience seamless, informative, and delightful — especially during non-standard hours.

Whether you're a student or someone who enjoys evening work hours, this is a great opportunity to grow your skills in a fast-paced tech environment.
 

Key Responsibilities:

✅ Customer Support & Engagement

• Respond to customer inquiries via email and chat in a professional and friendly manner
• Host onboarding sessions via Google Meet or similar platforms
• Help customers navigate the platform and resolve technical or usage issues
• Explain complex technical topics in clear, simple terms
• Ensure high satisfaction and retention through effective problem solving
   

✅ Cross-Functional Collaboration

• Escalate technical issues and bugs to relevant teams, while keeping users informed
• Share customer feedback with the Product team to influence roadmap improvements
• Participate in QA testing to help ensure product quality
• Contribute to knowledge base articles, tutorials, and internal documentation
   

✅ Operational Excellence

• Track and manage support tickets and ensure timely resolution
• Monitor recurring issues to identify patterns and propose improvements
• Continuously learn about platform updates, new features, and best practices
   

Your Superpowers/Qaulifications:

✔ Fluent in English (written and verbal)
✔ 1+ year of experience in customer service, technical support, or similar role
✔ Strong communication and interpersonal skills
✔ Comfortable working evening/night shifts (6 PM – 2 AM Kyiv time)
✔ Tech-savvy and quick to learn new platforms
✔ Responsible, detail-oriented, and self-motivated
✔ Able to multitask in a dynamic, fast-moving environment
✔ Friendly, empathetic, and passionate about helping people

Bonus Points For:

✨ Experience with tools like Zendesk, Notion, Slack
✨ Familiarity with SaaS, AI, or tech industry
✨ QA knowledge or experience (or coursework)
✨ Content creation skills (e.g., articles, tutorials, videos) 

What We Offer:

🌟 Competitive salary and benefits
🌟 Fully remote or hybrid flexibility
🌟 Work with an international team of high performers
🌟 Opportunity to grow in a fast-scaling AI SaaS company
🌟 Innovative, collaborative, and respectful work environment
🌟 No time-tracking software
 
How to Apply:

📩 Please submit your CV along with any relevant experience or links to work samples. We’re excited to meet you!

PIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions and innovative products for the iGaming industry. We provide certification and licensing of our products, providing customers and partners of the holding with high-quality and reliable solutions.

We are looking for an IT Support Engineer to join our teams!

Requirements:

- Experience in similar position 2 year;

- Knowledge of MDM solutions;

- Understanding of network technologies (TCP/IP, DHCP, DNS,VPN);

- Knowledge of OS (MacOS, Windows and Linux) at administrator level;

- Knowledge of Google Workspace;

- Experience with Jira, Confluence;

- Experience with deployment tools;

- Installation, configuration and troubleshooting software;

- Experience with modular repair;

- Experience with inventory systems;

- Good communication skills;

- English B1.

Responsibilities:

- Setup and support of the office corporate network;

- Maintenance of office computers and office equipment;

- Stock management;

- Providing technical support to the company's employees, including remote ones;

- Manage MDM, credentials, group policies, access rights.

Our benefits to you:
🍀An exciting and challenging job in a fast-growing holding, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more;
🤝Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;
👨🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided;
🏖️Paid vacations, sick leave, personal events days, days off;
💵Referral program — enjoy cooperation with your colleagues and get the bonus;
📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;
🎯Rewards program for mentoring and coaching colleagues;
🗣️Free internal English courses;
🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, PIN-UP clubs for movie / book / pets lovers and more;
🎳Other benefits could be added based on your location.

We're looking for an exceptional leader to join our team as Head of VIP Support, driving premium experiences for our most valuable players across our casino and sportsbook verticals.

HOW YOU WILL MAKE AN IMPACT

• Define and execute the global VIP strategy across casino and sportsbook verticals.
• Manage and grow relationships with high-value players, ensuring exceptional service and satisfaction.
• Set up, Lead, mentor, and develop the VIP account management team.
• Identify, segment, and analyze VIP player behavior to optimize retention and lifetime value.
• Collaborate with CRM, marketing, product, and customer support teams for tailored offers and experiences.
• Monitor KPIs and provide regular reporting to senior leadership.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Proven experience in a similar role within the online casino and/or betting industry
• Deep understanding of VIP player expectations and behavior
• Strong leadership and people management skills
• Excellent communication and negotiation abilities
• Data-driven mindset with experience using CRM and analytics tools
• Fluent in English; additional languages are a plus

HOW WE WILL KEEP YOU SMILING

• We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!
• We offer unlimited vacation days, and we provide sick leave of paid.
• We are ready to offer relocation support for candidates.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

AdversterX is an experienced advertiser and media buying team with a strong presence in the gambling, essay, dating, and adult games verticals. 

We have been working on our product of Online Casino now.
With years of expertise under our belt, we thrive in helping our partners achieve their goals through strategic and data-driven media buying efforts.
AdversterX is a society of digital entrepreneurs united with one goal: to innovate in the digital marketing space. 

VIP Support German speaking

Native German and perfect English

Experience +2 YR with German VIPs 

Fully remote work

Responsibilities and skills

- Contact VIP players from the German-speaking region

- Build up friendly feelings and trust via live chat, phone, and email

- Offer tailored promotions with help from the CRM team

- Handle complex or urgent issues fast and efficiently with minimal escalation, and try to solve all problems fast

- Needs to understand RG/SOW under an unregulated license

- Response Time to VIP Tickets 30-60 min

- VIP Retention Rate and Revenue reports for all VIP players,

send reports to the Weekly to the Head of Department

- Number of proactive contacts made per week +100

- Number of successful reactivations - saved accounts will include SOW/RG

- Skills: Empathy, patience, diplomacy, and discretion

- Familiar with CRM tools if we need to send fast SMS to 50 players

- Understanding of player behaviours and lifecycle in online casinos

- Be able to work evenings and weekends if needed

- Needs to understand Sport and Live Casino to be able to be close to VIP players, for example, talking about a game in Bundesliga 2.

We are looking for a Customer Support Specialist  to provide excellent service across our client project. Our client is a cloud-based ERP system designed for manufacturing businesses, is looking for a proactive and tech-savvy CSR to support and engage our growing customer base. You’ll play a vital role in both onboarding and supporting customers, ensuring they get the most value from the platform.

Requirements:
✔️Background in company administration, material logistics, or manufacturing;
✔️Strong communication & training skills – able to explain complex features clearly;
✔️Experience with business systems setup or implementation;
✔️Comfortable with pre- and post-sales customer interaction, but no cold sales.

Responsibilities:
➖Become a system expert in the Online platform to guide customers through setup and usage;
➖Configure the Online platform using data provided by customers;
➖Conduct live screen-sharing sessions and video calls to train and support customers;
➖Handle customer interactions through Zendesk (tickets and chat); manage occasional calls via Zadarma;
➖Assist with both pre-sale engagement (answering product questions, following up with interested leads) and post-sale support;
➖Manage and nurture existing customer accounts — no cold outreach;
➖Conduct regression testing on new system releases to ensure key use cases function correctly;
➖Collaborate with the team using Microsoft Teams and PipeDrive.

Would be a plus:
✔️1–2 years of experience in Customer Support, Customer Success, or a similar role;
✔️Familiar with Zendesk.

Work conditions:
➖Remote work;
➖The probation period: two months;
➖Schedule: Mon–Fri, 9:00 AM – 5:00 PM UK time (11:00-19:00 Ukrainian time).

Are you ready to take your career to the next level? 🚀 Join our innovative team at Wiztech Ltd and be part of a fast-growing company that's revolutionizing the iGaming industry! 🎮

🔧 What You'll Do:

• 🛠️ Troubleshoot websites, CMS platforms, and payment systems.
• 📊 Data Management: Utilize SQL to handle data, interpret logs, and optimize processes.
• 🔍 API Testing: Use Postman to test and troubleshoot API integrations.
• 🗣️ Client Engagement: Communicate clearly and professionally with our international clients in English.
• 📅 Project Coordination: Assist in managing projects, ensuring smooth and timely deliveries.

🛠️ What You Bring to the Table:

• Proficiency in SQL and understanding of CMS, databases, and payment gateways.
• Experience with Postman for API testing.
• Solid website functionality knowledge and CRM experience.
• Fluent English communication skills (written & spoken).
• Strong project management skills with a proactive, problem-solving mindset. ✅

🏆 Preferred Qualifications:

• 💼 2+ years in technical support or customer support roles.
• 📋 Experience with project management tools and methodologies

Ready to join a team where anything is possible? 🌟

About Wiztech GroupOur vision is to build a better gaming universe. With
transparency, integrity and accountability we are looking to
build the best platforms for players to buy, discuss and
interact globally. Wiztech is part of Widemind Holdings.