Jobs

60
  • · 106 views · 20 applications · 23d

    Email Deliverability Specialist

    Full Remote · Countries of Europe or Ukraine · Product · 2 years of experience · Upper-Intermediate
    This job involves reviewing customers’ email streams, detecting delivery or inboxing issues, remediating blocklists, working with ISPs to resolve delivery issues, working with customers to onboard them and to improve their email strategies and making sure...

    This job involves reviewing customers’ email streams, detecting delivery or inboxing issues, remediating blocklists, working with ISPs to resolve delivery issues, working with customers to onboard them and to improve their email strategies and making sure they’re using best mailing practices.

     

    Eventually you will do deep dives into data, work with the tech support, sales, operations and dev teams to adjust, optimise and improve the customers’ performance and platform’s mail stream settings and practices.

     

    What we’re looking for:

    - You like solving puzzles: most of time the issue is not clear-cut so it may take effort to recognise what the problem actually is;

    - You are able to interpret data: looking at a spreadsheet or a graph and being able to see the patterns and trends is a must, better yet if you’re able to figure out what additional data you may want to analyze;

    - You are able to adapt: deliverability rules are evolving all the time - things that made sense a year ago won’t help today;

    - You love working with customers: they have no obligation to know or understand the underlying technologies or motives, so you must be able to communicate clearly and professionally both with technical and non-technical customers;

    - You have a solid foundation for advanced knowledge of IT tech: you’ll have to work with emails and their headers, with DNS, spreadsheets, command line shell tools among other things.

     

    You will:

    - Investigate, diagnose and remediate email deliverability issues by working with customers and with support at ISPs, email blacklists and anti-spam technology providers;

    - Research and keep informed on deliverability as a subject matter expert;

    - Build and maintain relationships with email service providers;

    - Proactively manage IP reputation and deliverability for all of our clients and enforce compliance and best practice sending behaviors;

    - Manage internal deliverability tools and the distribution of IP addresses;

    - Build and maintain strong relationships with our customers, ISPs, tech support, sales, operations and dev teams;

    - Assist technical support team when responding to deliverability related support tickets or customer concerns, being the expert escalation point on specific customer issues;

    - Assist with new client on-boarding with regards to deliverability issues;

    - Support sales team with deliverability best practice advice and solutions for potential new clients. Attending (pre)sales calls to address issues of said potential new customers.

     

    Basic qualifications:

    - Experience working in tech customer support, using CRMs and ticketing systems;

    - Excellent written and oral communication skills;

    - A solid tech foundation: you know what IPs, domains, DNS are and how they’re connected;

    - Excellent research and analytical skills.

     

    If you have these extra skills, please let us know:

    - You have experience working as an email marketer;

    - You know how email works, how smtp transactions work, what email headers are, how FBLs and blacklists operate;

    - You have a solid understanding of SPF, DKIM, DMARC, BIMI;

    - You have an understanding of how scripting works, you’re familiar with shell commands and maybe even some python?

    - You have used email check and reputation tools before such as mxToolBox, mailtester, Gmail postmaster, SNDS etc. List others, if you know them!

    - You have an understanding of what CAN-SPAM, CASL, CCPA, GDPR and other international regulations that may apply to email are.

     

    We offer:

    💸 Competitive salary with periodical reviews.

    👍 Work on interesting and dynamic projects.

    🎓 An active and friendly team of professionals comfortable to work with and achieve your goals!

    !!! Please note that candidates will be reviewed within three weeks. If you do not receive a response, it means we have chosen to proceed with other candidates. We kindly ask for your understanding.

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  • · 55 views · 9 applications · 8d

    Customer Support Representative (Fluent German+English)

    Full Remote · Worldwide · Product · 2 years of experience · Advanced/Fluent
    Responsibilities: Support English- and German-speaking customers by phone and emails, explaining to them every detail related to our products. Updating customer details in our CRM system. Onboarding new customers, showing them how to work with our...

    Responsibilities:

     

    Support English- and German-speaking customers by phone and emails, explaining to them every detail related to our products.

    Updating customer details in our CRM system.

    Onboarding new customers, showing them how to work with our products.

    Working closely with the local and international sales departments on improving services and products and delivering customers’ wishes and ideas to our development department.

    Assisting in implementing our marketing and sales campaigns.

     

    Needed:

    English Native + German (C1) Full Professional proficiency or

    German Native + English (C1) Full Professional proficiency

    Experience in Customer Support

    Experience with IT software or technical affinity

    Experience in sales or affinity with sales (Cross-/Up-Sales/Retention)

     

    As a plus:

    Knowledge of business management desirable (B2B)

    Experience in dealing with Amazon professionally.

    Other language skills (French or Spanish would be the cherry on the cake).

     

    We offer:

    Remote job in a friendly team

    Fixed working day

    Direct contract with a company from Germany

    Regular contract payment in EUR on the first days of a month.

    Paid 21 days of vаcation and 10 sick leaves

    Insurance

     

    About

     

    SellerLogic’s mission is to develop new, smart, and future-oriented solutions for the constantly growing e-commerce market. SellerLogic inspires the industry with its solutions: two dynamic tools that can be linked to the Amazon seller account with just a few clicks — SellerLogic Repricer and SellerLogic Lost & Found. These two smart tools automatically generate more sales and release more time, so that Amazon sellers can work more efficiently and maximize their profits. And according to T3N, with our tools for Amazon, we are one of the guarantors of marketplace success for retailers. And further smart solutions for retailers are coming soon

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  • · 53 views · 1 application · 29d

    Customer Success Implementation Engineer (Chinese Language Required)

    Full Remote · Worldwide · 2 years of experience · Advanced/Fluent
    What You’ll Do: • Develop an extensive working knowledge of our software, a leading cloud-based process audit platform and their product suites. • Become a trusted advisor and advocate for our customers, identifying opportunities to grow the our footprint...

    What You’ll Do:

    • Develop an extensive working knowledge of our software, a leading cloud-based process audit platform and their product suites.

    • Become a trusted advisor and advocate for our customers, identifying opportunities to grow the our footprint within their organizations

    • Understand the customer’s definition of success and partner with them throughout the customer journey to make them successful from initial implementation to ongoing renewals

    • Deliver web-based software training to new and existing customers

    • Drive adoption, retention, and advocacy of our Company, understanding key metrics such as engagement and churn to contribute to our continued rapid growth

    • Represent the voice of the customer and facilitate problem-solving with the product teams to bring innovative ideas and customer requests that drive the product forward

    • Develop a training curriculum and processes for new and existing customers both at the on-boarding phase and beyond, to ensure continuous product adoption and customer satisfaction

    • Advocate for the customer’s needs cross-departmentally, partnering closely with product teams based in the US and Europe

    • Provide insights to customers that ensure they get the most out of the platform whether that be sharing engagement metrics or introducing the latest features and best practices.

    • Encourage customer participation in our communities, the use of available online resources, monthly customer events, and involvement in our annual User Summit

    • Partner with stakeholders (Sales, Support, Marketing, Product) to deliver on a seamless customer experience

    • Participate with the development team in testing new releases of the product and provide critical product feedback

    • Provide a level of service that inspires our customers to champion us to other potential customers

    • Stay in touch with existing client base by developing and maintaining reach out programs such as Check-Ins, Quarterly Business Reviews, and supporting the renewal process

     

    Required Qualifications and Skills:

    • Associates Degree or equivalent work experience is required

    • Passionate about delivering a great experience to customers

    • Experienced in establishing replicable processes for the on-boarding and training of customers at scale as well as developing processes to ensure that customers are deriving the maximum benefit from the product and remain enthusiastic users of the product

    • At least 2 years of experience delivering web-based (B2B software) training

    • Ability to communicate professionally by phone and email

    • Ability to cultivate positive working relationships with customers and co-workers

    • Ability to effectively communicate technical information in non-technical terms

    • Highly organized and able to maintain customer data and schedules

    • Experience and troubleshooting skills using web presentation products such as Zoom, WebEx, Microsoft Teams, or GoToMeeting

    • Strong knowledge and experience using Chrome and other web-based applications

    • Strong knowledge and experience using Microsoft Office products – Word, Excel, Outlook, PowerPoint

    • Fluent in English is required

    • In addition, fluency in Mandarin Language is required

    • Primarily working EU hours (10-19:00) but with occasional needs to work US or China hours

     

     

    What we offer:

    • Great office location 3 minutes from Pecherska metro station and great office conditions;

    • Flexible working hours;

    • Comfortable working place;

    • Medical insurance after the trial period ending;

    • Team-building activities;

    • Possibility of business trips to the US;

    • 24 paid vacation days per year;

    • 5 paid sick leave days per year.

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  • · 59 views · 3 applications · 26d

    Support Engineer

    Full Remote · Countries of Europe or Ukraine · Product · 2 years of experience · Advanced/Fluent
    As a Support Engineer, you will be the superhero we need to solve challenging, highly technical problems that face our customers and front-line colleagues. To solve these issues, you must have a knack for troubleshooting a variety of problems...

    As a Support Engineer, you will be the superhero we need to solve challenging, highly technical problems that face our customers and front-line colleagues. To solve these issues, you must have a knack for troubleshooting a variety of problems (application, OS, network, databases, security, etc.), identifying root causes, and finding the best solution or workaround.

     

    You will also be escalating issues and submitting enhancement requests on behalf of customers to our product team and developers, serving as the gateway between the customer base and internal teams. This requires being able to see the forest between the trees. This also requires being able to understand and translate technical jargon to business users and relay real-world expectations and problems back to the development team. You are the point of interaction between customer and company, and the insight you glean from this relationship will be invaluable in ensuring customer and company success.

     

    Responsibilities:

     

    - Be a superhero and save the day!

    - Provide front-line support to customers

    - Provide end-user training (in-person and remote)

    - Serve as the liaison between customers and internal teams (prod, dev, qa, etc.)

    - Work with Solution Architects and Sales Engineers out in the field

    - Serve as the de-facto System Administrator for our hosted customers

    - Make on-site visits for critical support/solution work when necessary (very rare)

    - Be ready for early morning/ late night troubleshooting calls

    - Be ready to monitor the mailbox at the weekends (1-2 shifts per month)

     

    Skills Required:

     

    - Ability to communicate clearly in English, verbally and written

    - Prior technical support or customer-facing experience of 2+ years (L2+)

    - Linux familiarity (RHEL, CentOS, Debian, etc.)

    - Strong troubleshooting skills (scanning logs, navigating the app in Linux/Windows)

    - Analytical vision (finding discrepancies between the source and fetched into the web app content)

    - Ability to concisely describe issues and the solutions for those issues

    - Knack for breaking down technical jargon into layman's terms

    - Prior experience with SQL (MySQL, SQL Server, etc.)

    - Ability to work under pressure

    - Multi-tasking experience

    - Strong time management skills (ability to juggle many ongoing items)

    - A team player but also able to work independently with self-direction

    - An appetite for learning and professional growth

     

    Nice-to-haves:

     

    - AWS and Azure experience

    - Windows Server experience

    - Docker and container orchestration experience

    - Command line experience (bash, Powershell, etc.)

    - Familiarity with HTML, PHP, Python

    - Familiarity with BI Tools like Tableau, Qlik, Power BI, etc.

    - Comfortable speaking in front of large groups

     

    Opportunities at Metric Insights:

     

    - Learn and become knowledgeable in a wide-ranging number of technologies

    - Acquire new skills across many facets of the business

    - Join a small crack team still in the seed stages of growing a technology company

    - Ability to put your stamp on things (your input matters)

    - Grow with the company and shape your career

     

    We offer:

     

    - Medical Insurance;

    - Sports expenses compensation;

    - English courses;

    - Fully remote;

    - 20 vacation working days, 10 sick leaves;

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  • · 86 views · 3 applications · 2d

    Technical Support Engineer

    Full Remote · Ukraine · Product · 2 years of experience · Intermediate
    Hi there! Are you a tech enthusiast ready to take on a challenging role in a dynamic environment? We’re looking for a Support Engineer who is passionate about working with complex systems that make a real impact across the globe. If you have experience...

    Hi there!

    Are you a tech enthusiast ready to take on a challenging role in a dynamic environment? We’re looking for a Support Engineer who is passionate about working with complex systems that make a real impact across the globe. If you have experience with Linux/UNIX, TCP/IP networking, MySQL, and hardware server components, you might be the perfect fit for our team!

    Join us to work on world-class communication solutions, develop your skills, and build an exciting career.
    Required skills:

    — Intermediate English (B1)

    — Familiarity with Linux/UNIX command-line tools/environment

    — Intermediate knowledge of TCP/IP networking, network protocol and packet analysis

    — Experience with MySQL or other SQL database

    — Understanding of typical hardware server components

    As a plus:

    — Technical background and IT education

    — Scripting skills (bash, perl or python)

    — Linux server performance troubleshooting

    — Experience with web server software (like apache, nginx)
    — Knowledge in the field of voip, sip

     

    Don’t know how to deal with an issue yet? Don’t worry, we’ve got good internal courses and documentation and a great team to help you climb up the learning curve!

     

    We offer:

    — Professional development

    — Highly skilled colleagues who are ready to share knowledge

    — Professional trainings

    — Excellent career opportunities. Make yourself and become anyone you are willing to: Senior System Engineer, Senior System Administrator, Senior Software Developer, Senior QA Automation, Senior Project Manager, etc.

    — Official competitive salary

    — Performance review every six months

    — Paid vacations, compensatory leaves and sick leave

    — Work schedule up to you: standard “office” schedule (5 day 9 till 18.00 it is Kyiv time (UTC+2/+3 ) Or flexible schedule with 12-hour shifts every three days from 8 till 20.00 or from 20.00 till 8.00.

    — English classes with the experienced teachers

     

    Responsibilities:

    — Assisting telecommunication providers with launching new projects, or reconfiguration of our solutions to fulfill their current business needs

    — Troubleshooting technical issues by request from customer’s tech team

    —Monitoring of customers’ hardware and software infrastructure and ensuring site reliability

    — Performing software updates or/and migrations to the new hardware or in the cloud

    — Constant self-development in technical skills to catch up with the latest trends in technology

    — Communicating with customers in a professional manner through the ticketing system. Ensuring a timely resolution of all issues meeting or exceeding SLA’s or customer expectations

    — Occasional business trips all over the world for employees who have deep system knowledge and desire to travel

    — You will rapidly gain vast knowledge of:

    a wide variety of software applications and other components (Docker, Cassandra, MySQL, Elastic) across companies in telecommunication industry

    — Managing expectations of business customers and vise escalation to keep the situation under control

     

    About company:

    PortaOne is a software developer for communication service providers. We help telcos develop and provide new communication services (IPTV, MVNO/LTE core and another) in places where they didn’t exist before or were inaccessible due to cost. Our products are a unique combination of commercial software (high-quality support, detailed documentation, etc.) while completely open to customers (open-source code, specific tools to support client-created modifications). If using a metaphor, we provide reliable hi-tech vans for communications industries’ Wild West pioneers.

    The company was founded in 2001 — and now our staff consists of nearly 250 people. We have 480+ clients (Vodafone, Ziggo, TRavelSIM) in more than 90 countries on all five continents. The demand for our products has been growing for over two decades, and the pandemic even boosted it. So if you look for a challenging job with a highly demanded product and a stable income, PortaOne is the right place!

    More information about the company can be found on our website portaone.com.

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  • · 112 views · 9 applications · 24d

    Tech Support Representative

    Full Remote · Armenia, Kazakhstan, Ukraine · Product · 2 years of experience · Advanced/Fluent
    Meet GigRadar , the startup that’s making lead generation 10x faster, smarter, and more fun. We help freelancers and agencies win more clients on Upwork while cutting costs and boosting performance. Our secret sauce? A team of legends like you. At...

    Meet GigRadar📡 ,  the startup that’s making lead generation 10x faster, smarter, and more fun. 

    We help freelancers and agencies win more clients on Upwork while cutting costs and boosting performance. Our secret sauce? A team of legends like you. 🧠💪


    At GigRadar, we blend creative energy, tech innovation, and startup speed. If you're fast, organized, and know your way around Upwork — we need you on board!
     

    🔍 Your Mission (Should You Choose to Accept It)

    👂 Be the Frontline Hero – Support our amazing clients through Intercom, Slack & email. (Working hours: 5 PM - 12 AM (Kyiv time)
    🧠 Fix + Upgrade – Review freelancer profiles and setups to keep them sharp and optimized.
    🛠️ Bridge the Gap – Turn requests into actionable tasks for the tech team.
    🤝 Teamwork = Dreamwork – Collaborate with devs, account managers, and Upwork pros.
    📈 Keep the Pulse – Track progress and keep clients in the loop.


    🧰 What You’ll Bring

    ✅ Experience in Tech Support (B2B/SaaS) or Upwork Lead Generation
    ✅ You know your way around Upwork like a digital ninja
    ✅ Solid English skills for writing, problem-solving & client communication
    ✅ You’re tech-savvy with tools like Intercom, Notion, HubSpot, and you love search tricks like Boolean or ElasticSearch


    💎 Why You’ll Love It Here

    💵 $700/month base salary
    🎯 Performance Bonuses up to $200/month
    🚀 Fast-track Career Growth – Move up to Customer Success or Account Manager roles
    📘 Training & Learning – Get smarter every week with insights on Upwork’s latest trends
    🌍 Work from Anywhere – Fully remote, global team
    🎉 Fun Startup Vibes – Creative freedom, big impact, zero red tape


    👀 Ready to help freelancers win more and stress less on Upwork?

    Apply now and let’s build something amazing together at GigRadar. 🌟

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  • · 134 views · 14 applications · 29d

    Head of Customer Support

    Full Remote · Countries of Europe or Ukraine · 2 years of experience · Upper-Intermediate
    Key Responsibilities Build and manage the Customer Support department from the ground up. Hire, onboard, mentor, and develop the support team, including managing shifts. Develop and implement processes, procedures, and quality assurance...

    Key Responsibilities

    • Build and manage the Customer Support department from the ground up.
    • Hire, onboard, mentor, and develop the support team, including managing shifts.
    • Develop and implement processes, procedures, and quality assurance frameworks.
    • Oversee the team’s performance, ensuring alignment with KPIs (e.g., CSAT, other CS metrics).
    • Manage support tools such as ZenDesk, FreshDesk, Live Chat, etc.
    • Ensure the highest standards of customer service in a fast-paced, 24/7 environment.
    • Collaborate with other departments to continuously improve customer experience.

     

    Experience:

    • 2+ years in a similar role within the iGaming industry, particularly in the online casino sector.
       

    Skills & Competencies:

    • Proven leadership and team management skills.
    • Strong experience in hiring, onboarding, mentoring, and shift management.
    • In-depth knowledge of customer service processes, procedures, and quality assurance frameworks.
    • Proficiency with support tools (e.g., ZenDesk, FreshDesk, Live Chat).
    • Strong problem-solving and crisis-management skills.
    • Excellent communication and interpersonal skills.
    • High emotional intelligence (EQ) for managing diverse customer bases.
    • Adaptability to a fast-paced and dynamic operational environment.
       

    Technical Knowledge:

    • Familiarity with GSuite (Gmail, Drive, Calendar, etc.).
    • Experience with CS tools (ZenDesk, FreshDesk, Live Chat, or similar).
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  • · 195 views · 39 applications · 15d

    Customer Support (crypto experience is a must)

    Full Remote · Worldwide · Product · 2 years of experience · Upper-Intermediate
    MEXC is looking for a remote Customer Support Agent. If you want to become part of a global exchange, then you are precisely the person we are looking for! Why us? MEXC (www.mexc.com) is one of the world's fastest-growing digital asset exchanges by...

    MEXC is looking for a remote Customer Support Agent. If you want to become part of a global exchange, then you are precisely the person we are looking for!

     

    Why us?

    1. MEXC (www.mexc.com) is one of the world's fastest-growing digital asset exchanges by trading volume (Top 7 according to CoinMarketCap).
    2. Competitive salary + bonuses
    3. Career Advancement
    4. Various benefits and support from the company
    5. Fully remote work – you can work from anywhere!

     

    About the Role

    Responsibilities

    1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
    2. Timely feedback on the problems existing in the process, collect and sort out problems;
    3. Strong business sensitivity, able to grasp essential business concepts after training. Financial knowledge and experience are preferred;
    4. Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
    5. Able to adapt to shift work. / Able to adapt to long night shift work.

     

    Requirements

    1. Crypto native, strong knowledge of trading (spot, futures);
    2. Good logical thinking ability, able to judge the real needs of users;
    3. Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
    4. Effectively adjust communication methods and styles according to different objects;
    5. Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing;
    6. Good learning ability, good at discovery and self-summarization;
    7. Have experience in providing support to customers, and the support methods include telephone, email, work order, and online chat service in crypto exchanges or in crypto projects
    8. Native Russian & Ukrainian and fluent in English
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  • · 150 views · 29 applications · 15d

    Customer Support Manager

    Full Remote · Countries of Europe or Ukraine · 2 years of experience · Upper-Intermediate
    Our startup is a sweepstakes casino platform focused on the US market. We strive to provide users with a unique gaming experience by combining gambling with interactive features and modern technologies. The product is an online slots casino where users...

    Our startup is a sweepstakes casino platform focused on the US market. We strive to provide users with a unique gaming experience by combining gambling with interactive features and modern technologies. 

     

    The product is an online slots casino where users can participate in prize draws, play a variety of games, and win real rewards. Our platform is built based on advanced technologies and complies with all US laws.

    A Support Agent (Support Operator) is a specialist who communicates directly with clients via chats and emails.

     

    Main Purpose of the Role:

    • Providing high-quality service to ensure customer satisfaction while using our platform.

     

    Key Requirements:

    • 1+ year of experience in a similar customer support role;
    • English level B2 or higher (both written and verbal);
    • Fast learning ability and adaptability;
    • Strong PC skills;
    • Fast, grammatically correct writing;
    • Customer-oriented mindset and politeness;
    • Stress resistance;
    • Ability to work night shifts.

     

    Work Conditions:

    • 2/2 shift schedule, 12-hour shifts: Day (08:00–20:00) and Night (20:00–08:00);
    • Fully remote position;
    • Stable internet connection and a modern PC are required.
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  • · 231 views · 25 applications · 18d

    Customer Support and Operation to $1900

    Full Remote · Ukraine · 2 years of experience · Upper-Intermediate
    We’re looking for a motivated and detail-oriented individual based in Ukraine to join the Helvetus.com team. Your main responsibilities will include handling all aspects of customer support (email, chat, etc.), managing order fulfillment in the backend...

    We’re looking for a motivated and detail-oriented individual based in Ukraine to join the Helvetus.com team. Your main responsibilities will include handling all aspects of customer support (email, chat, etc.), managing order fulfillment in the backend (Shopify, shipping coordination, etc.), and assisting our COO with various operational and administrative tasks. Strong English communication skills are essential.

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  • · 71 views · 8 applications · 23d

    VIP Support Manager

    Full Remote · Ukraine · Product · 2 years of experience · Intermediate
    At Kombine Tech, we're all about creating an ecosystem that thrives on innovation and teamwork. We're working with the iGaming industry, driving both B2B and B2C projects to success. Our secret? Ambitious and proactive teams that combine their talents...

    At Kombine Tech, we're all about creating an ecosystem that thrives on innovation and teamwork. 
    We're working with the iGaming industry, driving both B2B and B2C projects to success.
    Our secret? Ambitious and proactive teams that combine their talents with our internal expertise to reach extraordinary goals.
     
    We're on the lookout for a dynamic VIP Support Manager to join our ever-growing team. If you're passionate, motivated, and ready to make a difference, we want to hear from you!
     
    What We’re Looking For:
     

    • Fluent English speaker (Advanced level);
    • Upper-intermediate French or German is a significant plus;
    • Experience in the iGaming niche;
    • Experience working with VIP clients (chats/calls);
    • Knowledge of the Canadian Market or Tier 1 is a plus;
    • Ready to communicate with VIPs over the phone.

    What You’ll Be Doing:
     

    • Communicating with VIP players through chats and calls;
    • Getting to know our key VIP players and understanding their needs;
    • Building strong relationships that last;
    • Keeping VIP users in the loop about cool promotions and offers;
    • Sharing valuable feedback and ideas with the team.

    Why You'll Love Working With Us:
     

    • Work from anywhere (yes, we’re all about remote work);
    • Working shifts between 07:00-19:00 and 19:00-07:00, on a 2 days on, 2 days off basis;
    • Competitive salary in USD;
    • Top-notch equipment provided for your job;
    • No micromanagement – we trust you to do your best;
    • Opportunities for fast-tracked career growth;
    • Be part of one of the most exciting industries out there!

       

    If you’re excited to take on new challenges and be a part of a vibrant team, we can’t wait to meet you. Apply now and let's build something amazing together!

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  • · 233 views · 63 applications · 24d

    Customer Support Manager

    Full Remote · Worldwide · Product · 2 years of experience · Upper-Intermediate
    MilX is the finance hub built for YouTube creators. We help bloggers, influencers, and creative entrepreneurs access their earnings faster, get funds in advance, and manage their income with ease. Think daily payouts, smart tools, and zero stress—designed...

    MilX is the finance hub built for YouTube creators. We help bloggers, influencers, and creative entrepreneurs access their earnings faster, get funds in advance, and manage their income with ease. Think daily payouts, smart tools, and zero stress—designed for creators, not corporations.

     

    Now, we’re looking for a Customer Support Manager to join our growing team and be the friendly, reliable guide for creators navigating the MilX universe.

     

    What you'll be doing

    • Respond to creators via chat, email, or other channels, helping them resolve questions or issues with their MilX accounts.
    • Guide new users through connecting their YouTube channel and getting started with MilX.
    • Handle questions about features like Instant Payments, Active Funds, and P2P transfers—make finance feel simple.
    • Escalate technical issues when needed and follow up to make sure they’re solved.
    • Keep detailed, accurate records of customer interactions in our system.
    • Share insights and common questions with the product team to help us improve the experience.
    • Help build our Help Center content, templates, and FAQs.
    • Meet customer service goals while keeping support warm, human, and creator-first.

       

    What we're looking for

    • 2–3 years of experience in Customer Support, ideally within a SaaS or fintech product (bonus points if it's creator-focused).
    • Fluent Ukrainian and English is must, Spanish ot Turkish language will be a plus
    • Excellent communication skills—you know how to explain things clearly and calmly.
    • Fast learner with a tech-savvy mindset. You don’t wait for instructions—you take the lead.
    • Detail-oriented, empathetic, and great at prioritizing tasks in a fast-moving remote environment.
    • A love for supporting creatives and helping people feel confident using financial tools.

       

    What we offer

    • A remote-first, flexible work setup.
    • A mission-driven team building tools that truly empower creators.
    • Competitive salary, official FOP setup.
    • 18 paid vacation days + unlimited sick days.
    • Private health insurance + online consultations with our corporate doctor.
    • Paid training, online courses, and access to our internal knowledge hub.

       

    Let’s MilX It Up Together.
    If you’re ready to support creators and make finance feel easy and empowering—apply now and help us build what comes next.

     

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  • · 115 views · 23 applications · 9d

    Customer Support Representative (AI product)

    Full Remote · Countries of Europe or Ukraine · Product · 2 years of experience · Advanced/Fluent
    About Us: We are Sembly AI, a cutting-edge AI SaaS startup revolutionizing how businesses get things done with our AI Teammate technology. Our platform automatically generates smart meeting notes, detects action items, decisions, and more — helping teams...

    About Us:
    We are Sembly AI, a cutting-edge AI SaaS startup revolutionizing how businesses get things done with our AI Teammate technology. Our platform automatically generates smart meeting notes, detects action items, decisions, and more — helping teams collaborate better and achieve more while attending fewer meetings. Founded in NYC, with a global team across 10+ countries, we bring a Silicon Valley culture to everything we do — fast, innovative, and human-first.


    Your Role:
    As a Customer Support Representative, you'll be the first line of communication for our users, providing friendly, timely, and solution-oriented support. You'll help customers understand and use our AI-powered platform, resolve issues, and guide them through onboarding and best practices. You’ll collaborate across teams to make the user experience seamless, informative, and delightful — especially during non-standard hours.

    Whether you're a student or someone who enjoys evening work hours, this is a great opportunity to grow your skills in a fast-paced tech environment.
     

    Key Responsibilities:


    Customer Support & Engagement

    • Respond to customer inquiries via email and chat in a professional and friendly manner
    • Host onboarding sessions via Google Meet or similar platforms
    • Help customers navigate the platform and resolve technical or usage issues
    • Explain complex technical topics in clear, simple terms
    • Ensure high satisfaction and retention through effective problem solving
       

    Cross-Functional Collaboration

    • Escalate technical issues and bugs to relevant teams, while keeping users informed
    • Share customer feedback with the Product team to influence roadmap improvements
    • Participate in QA testing to help ensure product quality
    • Contribute to knowledge base articles, tutorials, and internal documentation
       

    Operational Excellence

    • Track and manage support tickets and ensure timely resolution
    • Monitor recurring issues to identify patterns and propose improvements
    • Continuously learn about platform updates, new features, and best practices
       

    Your Superpowers/Qaulifications:

    ✔ Fluent in English (written and verbal)
    ✔ 1+ year of experience in customer service, technical support, or similar role
    ✔ Strong communication and interpersonal skills
    ✔ Comfortable working evening/night shifts (6 PM – 2 AM Kyiv time)
    ✔ Tech-savvy and quick to learn new platforms
    ✔ Responsible, detail-oriented, and self-motivated
    ✔ Able to multitask in a dynamic, fast-moving environment
    ✔ Friendly, empathetic, and passionate about helping people

    Bonus Points For:

    ✨ Experience with tools like Zendesk, Notion, Slack
    ✨ Familiarity with SaaS, AI, or tech industry
    ✨ QA knowledge or experience (or coursework)
    ✨ Content creation skills (e.g., articles, tutorials, videos) 

     

    What We Offer:

    🌟 Competitive salary and benefits
    🌟 Fully remote or hybrid flexibility
    🌟 Work with an international team of high performers
    🌟 Opportunity to grow in a fast-scaling AI SaaS company
    🌟 Innovative, collaborative, and respectful work environment
    🌟 No time-tracking software
     
    How to Apply:

    📩 Please submit your CV along with any relevant experience or links to work samples. We’re excited to meet you!

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  • · 37 views · 4 applications · 17d

    IT Support Engineer

    Office Work · Poland · Product · 2 years of experience · Intermediate
    PIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions and innovative products for the iGaming industry. We provide certification and licensing of our products, providing...

    PIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions and innovative products for the iGaming industry. We provide certification and licensing of our products, providing customers and partners of the holding with high-quality and reliable solutions.


    We are looking for an IT Support Engineer to join our teams!

     

    Requirements:

    - Experience in similar position 2 year;

    - Knowledge of MDM solutions;

    - Understanding of network technologies (TCP/IP, DHCP, DNS,VPN);

    - Knowledge of OS (MacOS, Windows and Linux) at administrator level;

    - Knowledge of Google Workspace;

    - Experience with Jira, Confluence;

    - Experience with deployment tools;

    - Installation, configuration and troubleshooting software;

    - Experience with modular repair;

    - Experience with inventory systems;

    - Good communication skills;

    - English B1.

     

    Responsibilities:

    - Setup and support of the office corporate network;

    - Maintenance of office computers and office equipment;

    - Stock management;

    - Providing technical support to the company's employees, including remote ones;

    - Manage MDM, credentials, group policies, access rights.

     

    Our benefits to you:
    🍀An exciting and challenging job in a fast-growing holding, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more;
    🤝Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;
    👨🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided;
    🏖️Paid vacations, sick leave, personal events days, days off;
    💵Referral program — enjoy cooperation with your colleagues and get the bonus;
    📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;
    🎯Rewards program for mentoring and coaching colleagues;
    🗣️Free internal English courses;
    🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, PIN-UP clubs for movie / book / pets lovers and more;
    🎳Other benefits could be added based on your location.

     

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  • · 44 views · 2 applications · 10d

    Head of VIP Support

    Office Work · Portugal · Product · 2 years of experience · Upper-Intermediate
    We're looking for an exceptional leader to join our team as Head of VIP Support, driving premium experiences for our most valuable players across our casino and sportsbook verticals. HOW YOU WILL MAKE AN IMPACT Define and execute the global VIP strategy...

    We're looking for an exceptional leader to join our team as Head of VIP Support, driving premium experiences for our most valuable players across our casino and sportsbook verticals.

    HOW YOU WILL MAKE AN IMPACT

    • Define and execute the global VIP strategy across casino and sportsbook verticals.
    • Manage and grow relationships with high-value players, ensuring exceptional service and satisfaction.
    • Set up, Lead, mentor, and develop the VIP account management team.
    • Identify, segment, and analyze VIP player behavior to optimize retention and lifetime value.
    • Collaborate with CRM, marketing, product, and customer support teams for tailored offers and experiences.
    • Monitor KPIs and provide regular reporting to senior leadership.

    WHAT WILL HELP YOU SUCCEED IN THE ROLE

    • Proven experience in a similar role within the online casino and/or betting industry
    • Deep understanding of VIP player expectations and behavior
    • Strong leadership and people management skills
    • Excellent communication and negotiation abilities
    • Data-driven mindset with experience using CRM and analytics tools
    • Fluent in English; additional languages are a plus

    HOW WE WILL KEEP YOU SMILING

    • We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!
    • We offer unlimited vacation days, and we provide sick leave of paid.
    • We are ready to offer relocation support for candidates.
    • A competitive compensation that values the skills and experience you bring.
    • Employee referral bonus and gifts for your special days.
    • Financial support in 50% for learning expenses to help you in your professional growth!
    • With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.
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