Jobs Customer/Technical Support

Wroclaw, Poland

Requirements

• 2+ years as Success or Account Manager in an IT outsourcing company
• Understanding of SDLC
• C1 English level or above
• “Troubleshooter” attitude
• Optimist, strong communication skills
• Stress-resistant, self-organized

Responsibilities

• Build and maintain strong, long-lasting client relationships
• Collect workload and forecasting information from clients
• Understand the needs and priorities of the customer to develop upsell cases
• Take care of the account data accuracy and documentation
• Collect regular client feedback and ensure a high level of satisfaction throughout the service lifecycle
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Submit and maintain documentation in internal system
• Prepare reports on account status
• Collaborate with PM/TL/CTO team to identify any growth opportunities
• Assist with challenging client requests or issue escalations as needed
• Collaborating with internal departments to facilitate client need fulfillment
• Resolving complaints and preventing additional issues by improving processes
• Acting as a client advocate with a focus on improving the buyer experience
• Working with receivables

We offer

• Budget for Medical Insurance
• Budget for Wellbeing
• Paid vacation
• Paid sick leaves
• “Synebo talk” internal educational program
• English lessons / Poland lessons offline in Wroclaw office
• Team building activities online/offline
• Regular cultural events

EVIQO Technologies is a company redefining the standard of home EV charging stations in the U.S.

We develop premium технологічні solutions that are already ahead of the market. EVIQO is ranked #1 on Amazon US in its category, has received dozens of awards, and even outperforms Tesla. Our products are installed in thousands of American homes and are recognized by leading media and industry experts.

Due to rapid international growth, we are looking for a Business Operations Manager to strengthen our team at the intersection of operations, project management, and analytical work.

This role is ideal for someone who can work with complex information, navigate an international environment, and support data-driven business decisions.

What you will do:

• Participate in financial and economic projects, providing analysis and structuring data, documents, and insights
• Review contracts (distribution, partnerships, etc.) to ensure compliance with basic requirements and standards
• Conduct in-depth research, consolidate findings, and communicate insights to key stakeholders
• Work with large volumes of information: structure, analyze, and prepare conclusions to support decision-making

• Contribute to building and optimizing internal processes with a focus on identifying and minimizing risks

   

What we are looking for:

• Higher education in Law, Business Administration, or a related field
• 2+ years of experience in project-based roles, operations support, or economic/legal analysis
• Understanding of international law and compliance (no need to be a practicing lawyer)
• Experience working with contracts: ability to analyze, structure, and prepare basic documents is a plus
• Strong analytical skills: critical thinking, ability to process information and draw conclusions
• Experience in project coordination or management
• Strong communication skills and ability to work with stakeholders
• English level: B2–C1 (working proficiency)

Nice to have:

• Experience in consulting or international companies
• Background in Big4 (KPMG, Deloitte, EY, PwC)
• Experience with international cases or disputes

What we offer:

• Supportive and mature management that values communication and delegation
• Opportunity to fully realize your potential and grow quickly within the company
• Remote work format: Monday–Friday, 10:00–19:00 (Kyiv time)
• Competitive compensation

We’re a fast-growing startup in the social discovery space. Our product is a premium marketplace where people from all over the world connect with each other. We grow quickly because we stay close to our users and build smart, AI-driven solutions for them.

Now we’re looking for a Customer Success Specialist to help our users feel supported, safe, and valued. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

Why You’ll Like Working With Us

• A small but strong team of 20+ people who have already shown proven success in creating high-impact businesses.
• Tasks that go beyond standard support: you’ll work with sensitive cases and partner with Product and Development teams.
• Grow alongside a fast-scaling international company and gain deep expertise in customer success within the social domain.
• Competitive pay, recognition for your work, and a clear path for professional growth.

What You’ll Do

• Build long-term, trust-based relationships with premium, high-value customers.
• Provide empathetic, professional, and tailored support, resolving issues quickly and fairly.
• Handle sensitive escalations, including billing disputes, service concerns, and legal-related cases.
• Track and understand customers' needs to deliver personalized, proactive solutions.
• Manage multiple tasks: from priority tickets and documentation to cross-team collaboration.
• Share insights with Operations, Product, and Development teams to influence product improvements and enhance customer satisfaction.

What We Expect

Must-Haves

• Responsibility: You own the result, not just the process.
• Advanced or Upper-Intermediate English (spoken and written) and fluent Ukrainian.
• Strong communication: empathy, patience, and active listening.
• Experience handling conflicts and sensitive situations.
• Proven experience working with VIP / premium users (high-value customers).
• Attention to detail and ability to manage several tasks at once.
• Readiness to work night shifts and adapt to rotating schedules

Nice-to-Haves

• 2+ years in Customer Success, Account Management, or VIP Support.
• Experience with Freshdesk or similar tools.
• Background in payments, disputes, or legal cases.
• Skills in reducing churn and building customer loyalty.

What You Get

• Competitive salary with growth potential.
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00 - 15:00, Afternoon 15:00 - 23:00, Night 23:00 - 07:00.
• Opportunities to learn: access to our library, mentorship, and regular feedback.
• Startup vibe: less bureaucracy, more freedom, direct impact.

• Recognition and rewards for great results.

   

How We Hire

1. HR interview
2. Test task
3. Interview with Head of Support 

Join a fast-growing EV charging company ranked Top 3 on Amazon in the U.S. — and help shape how thousands of customers experience our product every day.

At EVIQO, we’re building the future of electric mobility by making EV charging simple, reliable, and accessible.

As we scale across North America and Europe, we’re looking for a Customer Support Manager who will take ownership of customer experience and play a key role in improving how support works at scale.

About the Role

This is a hands-on role for someone with experience in customer support or customer success who is ready to go beyond handling tickets.

You’ll own customer interactions, work closely with product and engineering teams, and directly influence how we improve both our support processes and product experience.

You’ll also develop strong expertise in EV charging technology and become a trusted product expert for our customers.

Your Responsibilities

• Own customer communication across email and phone (phone is the primary channel)
• Ensure timely, high-quality resolution of customer inquiries
• Handle more complex support cases and drive them to resolution
• Provide technical guidance on EVIQO EV chargers
• Collaborate with Product, R&D, and Marketing teams
• Share customer insights to improve product and user experience
• Contribute to improving support processes, documentation, and knowledge base
• Help refine support templates and internal workflows

Who We’re Looking For

• 1–3+ years of experience in customer support or customer success
• Experience working with US-based clients would be a strong advantage
• Strong communication skills and a customer-first mindset
• Comfortable handling technical questions and complex cases
• Interested in developing expertise in a hardware/tech product
• Well-organized, attentive to detail, and proactive
• Able to work independently and take ownership
• English — Upper-Intermediate or higher (B2/C1)

Basic understanding of electrical systems is a plus — but not required. We’ll teach you everything you need to succeed.

Working Hours

• Start at 18:00 Kyiv time (8-hour shift)
• Schedule: Tuesday–Saturday
• Covers full US (PST) working day

• Evening shifts (not night shifts)

   

What We Offer

• Competitive compensation + performance-based bonuses
• Real impact — your work directly shapes customer experience
• Growth opportunities within the support and product teams
• Learning & development budget (including English courses)
• 20 working days of paid vacation + paid sick leave
• Sports, wellness, and mental health support
• Remote-first culture: flexibility, autonomy, and trust

We are currently seeking a qualified and experienced Technical support (night) engineer to join our team.

Preferred skills:

 - Working experience in gambling support/tech support teams;
 - Working experience with RMG projects.

Must have skills:

 - Strong user of Jira Software/Jira service management/Any desk/ Google workspace, etc.
 - English level: Upper-Intermediate;
 - Strong verbal and corporate communication skills;
 - Understanding of the software lifecycle;
 - Ability to learn quickly and work as a part of a team;
 - A challenging and inquiring mind;
 - Attention to detail and tenacity;
 - Quick logical thinking;
 - Sociability, communicability;

Responsibilities:

 - Monitoring of high-priority services,
 - Testing: performance and the new functionality used;
 - Diagnostics and solution of user problems when working with the software used;
 - Prioritizing user requests;
 - Providing individual solutions for customers based on their business needs.

 - Working hours from 21:00 to 9:00 (2/2)

Warmy.io is an innovative email deliverability platform that helps businesses optimize their email outreach and achieve higher engagement rates. We work with global B2B SaaS companies, ensuring their email communications land in inboxes, not spam folders.

As we continue to grow, we are looking for a Technical Support Specialist based in the to join our team and provide outstanding customer support for our platform users.

Job Overview

We are seeking an experienced Technical Support Specialist to assist customers with troubleshooting, onboarding, and ongoing support related to email deliverability, integrations, and best practices. The ideal candidate has 2+ years of experience in technical support, preferably in a B2B SaaS environment, and is comfortable handling support via both chat and calls.

This role requires excellent English communication skills (both written and spoken), strong problem-solving abilities, and a customer-centric approach.

Key Responsibilities

• Provide technical support via chat, email, and calls to assist customers with issues related to email deliverability, integrations, and platform usage.
• Guide customers through troubleshooting processes and provide step-by-step solutions.
• Conduct screen-sharing sessions when needed to resolve more complex technical issues.
• Maintain a high standard of written and verbal communication to ensure customer satisfaction.
• Work closely with internal teams (engineering, customer success, and product) to escalate and resolve customer issues efficiently.
• Keep thorough documentation of support interactions and contribute to the internal knowledge base.
• Assist in onboarding new customers, ensuring a smooth adoption of our platform.
• Ensure that your camera is always on during support calls and team meetings for a more personalized customer experience.

Requirements

✅ 2+ years of experience in a Technical Support role, preferably in a B2B SaaS environment.
 

✅ Proficiency in handling support via calls (previous experience with call-based support is a must).
 

✅ Strong experience with email-related issues (email deliverability, SMTP, email warm-up, domain authentication, etc.).
 

✅ Fluent in English (spoken and written) – ability to explain complex technical issues clearly.
 

✅ Strong troubleshooting skills and ability to diagnose and resolve technical issues effectively.
 

✅ Ability to work with ticketing systems, live chat tools, and CRM platforms.
 

✅ Must be comfortable working with a camera on for calls with customers and team members.
 

✅ Experience with B2B SaaS platforms is a strong advantage.

Work Schedule

• Full-time, remote.
• Monday-Friday: 12 am - 9 am Ukrainian time
• During the first month of training, work hours will be adjusted to align with the team for better learning and collaboration.

What We Offer

• Full-time remote role with a stable schedule.
• Competitive salary based on experience.
• 18 PTO days, 15 sick days, and public holiday recognition.
• Opportunity for professional growth in a fast-growing SaaS company.
• A collaborative and supportive team environment.

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

NOC Engineer role responsibility is to serve as Atlas’ front line for alerts & requests. Our multinational team of Network Operation Center engineers addresses issues with end-user devices, cloud technologies, and basic network troubleshooting. The NOC offers both leadership and technical career progression opportunities. This role is a full-time (40 hours/week) contract.

Responsibilities:

• Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts.
• Resolve requests, primarily consisting of scheduling after-hours maintenance and device/new customer onboarding.
• Communicate with vendors and customers as a point of contact; Coordinate maintenance, after-hours repair, and patch remediation.
• Projects, as assigned by managers, for the NOC and Support teams.
• Documentation, maintaining knowledge base, new articles, and content improvements.
• Recommend and improve processes to drive better outcomes.

Requirements:

• Microsoft Windows Desktop & Server OS
   
  • General familiarity with all currently-supported versions of Windows, with an emphasis on Desktop issues
  • OS & App Patching, OS Upgrades, Failure Remediation
  • Cloud Products & Technologies
  • Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS
  • Identity Management, Authorization, and Security (Azure AD, Okta)
  • EMM/MDM tools (InTune, AirWatch)
  • Backups & Disaster Recovery
• E-Mail Technologies
   
  • General Mail Flow Troubleshooting, Archiving, Retention, Compliance
  • Proofpoint, Mimecast, Global Relay
• Networking
   
  • Comprehension of network protocols (TCP/IP, VPN, DNS, DHCP)
  • Diagnostic toolkit in Layer 1-3 functionality
• Security
   
  • Resolve alerts as raised by SIEM/SOC providers, Anti-Virus
• Great communicators, able to speak at a conversational English level
• 3+ years of general IT experience, primarily in server, infrastructure support, and networking/circuits
• 1+ years of network experience, including knowledge of ITIL-based Service Operations
• Passionate about delivering consistently positive experiences to our customers
• Strong diagnostics toolkit; approaches an incident with logic, conscientious of time spent on a given issue

Desirable Qualities:

• Experience working in an MSP/Consultancy environment.
• Experience with related tools such as OpsGenie, PageR Duty, PRTG, Scripting with PowerShell, Automate Script, and Azure Functions.
• Strong knowledge of RMM tools such as ConnectWise Automate, SolarWinds, Nagios, CloudWatch, or Zabbix.
• Able to design monitors to look for problem conditions in customer environments.
• Able to design scripts to address faults automatically.
• A degree in a relevant field (Computer Science/Computer Engineering).
• Certifications such as CompTIA A+, Server+, Network+ or similar.

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Working Hours Offered, No Rotation or On-Calls

• US EST Weekday 2nd Shift — Includes 1h unpaid lunch: Monday-Friday 2 PM-11 PM EST

OR

• US EST Weekday 1st Shift — Includes 1h unpaid lunch: Monday-Friday 6 AM-3 PM EST

OR

• US EST Weekday 3rd Shift — Includes 1h unpaid lunch: Monday-Friday 10 PM-7 AM EST

About Us
Yespo is an omnichannel Customer Data Platform for mid-size and enterprise businesses in retail, e-commerce, and SaaS. We help companies communicate with their customers across all channels — increasing sales and building long-term loyalty. We’re actively growing in European and US markets and looking for ambitious, proactive specialists to grow with us.

Role Focus
This is not a classic account management role. You’ll be responsible for the critical first phase of a client’s journey — from signed contract to successful, fully operational integration. Your goal is to make onboarding fast, smooth, and immediately impactful for the client’s business metrics.

Key Responsibilities:

• Own the full onboarding process: from kickoff call to live integration.
• Conduct discovery sessions to understand each client’s business goals and map them to Yespo capabilities.
• Create and maintain detailed integration roadmaps; coordinate timelines with clients and internal integration teams.
• Proactively identify blockers and resolve them before they slow the client down.
• Conduct product demos and training sessions tailored to the client’s use case.
• Monitor client performance metrics throughout the integration phase; identify risks early and take action to eliminate them and ensure a stable, smooth launch.
• Serve as the bridge between the client, the integration team, and other internal departments.
• Collect and structure client feedback; pass actionable insights to Product and Tech.

Skills & Experience:

• 2+ years in customer success, project management, or marketing — ideally in a B2B SaaS or product company.
• Strong communication skills, both written and verbal — you can explain complex things simply.
• Analytical mindset: able to decompose problems, find root causes, and build a plan.
• Comfortable owning a process end-to-end with minimal oversight.
• English — Upper-Intermediate or higher: you’ll be working with international clients and English-language projects on a regular basis.
• Hands-on experience with e-commerce, CRM, or marketing automation concepts.

Would Be a Plus:

• Familiarity with e-commerce platforms and their integrations: WooCommerce, Shopify, OpenCart, Horoshop, etc.
• Understanding of omnichannel marketing: email, SMS, push, in-app.
• Experience working with Notion, Elastic, or Looker Studio.

We Offer:

• Flexible 8-hour work schedule, Mon-Fri.
• Remote-first position with an option to work from our office in the center of Dnipro (with guaranteed electricity and uninterrupted internet).
• 18 working days of vacation and official holidays off.
• Partial compensation for English language courses and other educational programs.

• An awesome team of professional and fun individuals.

   

If you’re looking for a dynamic and ambitious product company driven by constant innovation and exciting projects (eSputnik, Reteno, Yespo) — join our team!

We are looking for an experienced Quality Control (QC) Team Lead to manage and elevate the performance of our QC department. This role is crucial for ensuring the accuracy, fairness, and consistency of all evaluation and calibration processes across the Support organization.

The ideal candidate is a strong leader with excellent analytical skills, a deep understanding of quality assurance principles, and the ability to mentor and develop a high-performing team.

HOW YOU WILL MAKE AN IMPACT

1. Team Management & Development

• Lead the daily operations of the QC team, ensuring balanced workload distribution across QC Managers and Specialists.
• Support team members in reaching individual and departmental goals.
• Conduct regular 1:1 meetings, provide feedback, and perform performance evaluations.

2. Quality Assurance Coordination

• Oversee QC sample coverage across all Support teams.
• Ensure monthly KPIs are achieved (e.g., 10% coverage of total Support volume).
• Track the number of evaluated chats and maintain data accuracy in QC reports.

3. Calibration & Consistency

• Conduct regular calibration sessions to ensure alignment between team members.
• Review QC Managers’ scoring to maintain consistency and minimize evaluation deviations.

4. Training & Knowledge Base Development

• Plan and deliver training for QC Managers and Support Team Leads to improve QC and coaching skills.
• Collaborate with the L&D department to identify knowledge gaps, recurring issues, and training priorities.

5. Dispute Resolution Oversight

• Supervise and review evaluation-related disputes between agents and QC Managers.
• Ensure fair, transparent, and consistent resolution processes.
• Report dispute trends and accuracy insights to the Head of CS.

6. Reporting & Analytics

• Prepare weekly and monthly QC performance reports, including coverage, consistency, and key trends.
• Analyze recurring mistakes and recommend process improvements.

7. Process & Documentation Management

• Create and update QC guidelines, evaluation rubrics, calibration standards, and internal documentation.
• Work closely with the Head of CS and Supervisors on workflow and process optimization.

8. Tool Integration & Automation

• Research, test, and implement AI-driven and automation tools to boost QC speed, accuracy, and efficiency.
• Ensure smooth tool adoption and provide training for the QC team.
• Monitor tool performance and gather feedback for continuous improvement.

9. Cross-Department Collaboration

• Serve as the primary communication link between QC, Support Team Leads, and L&D.
• Share QC insights to support coaching quality, process enhancement, and agent development.

10. Onboarding Support (Optional)

• Assist in onboarding new QC team members and ensure they fully understand QC standards and workflows.

11. Performance Review & KPI Tracking

• Monitor individual and team QC KPIs (coverage, consistency, training completion, calibration).
• Present results to management on a quarterly basis and propose improvement plans.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience in Quality Control, Customer Support QA, or a similar role.
• Proven leadership experience (Team Lead, Senior QC, or similar).
• Strong analytical skills and attention to detail.
• Excellent communication and feedback-giving abilities.
• Experience with QA tools, scorecards, calibration processes, and reporting.
• Ability to manage multiple priorities in a fast-paced environment.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Team Lead Support & VIP Department

We are looking for a Team Lead for the Support & VIP Department to join our casino project.

This role is for someone who can confidently manage both the support team and VIP direction, maintain high service standards, improve workflows, and ensure players receive fast, high-quality, and personalized communication.

Responsibilities:

• lead and manage the Support and VIP teams;
• oversee daily operations and team performance;
• build, improve, and maintain support and VIP service processes;
• monitor communication quality and customer satisfaction;
• handle escalated, sensitive, and high-priority cases;
• train, mentor, and develop team members;
• set goals, track KPIs, and drive team results;
• collaborate with other departments to resolve customer issues quickly and efficiently;

• analyze team performance and implement process improvements.

   

Requirements:

• previous experience in a Team Lead / Senior Support / VIP Team Lead role;
• mandatory experience in gambling / casino / betting projects;
• strong understanding of customer support and VIP operations in the gambling industry;
• proven people management experience;
• ability to take ownership, improve processes, and drive results;
• strong communication and problem-solving skills;
• stress resistance and customer-oriented mindset;
• English proficiency will be a plus;

• experience with CRM, support tools, and reporting systems is an advantage.

   

We offer:

• the opportunity to join a fast-growing casino project;
• real impact on support quality and VIP service standards;
• a professional team and room for initiative;
• competitive salary;
• remote or hybrid work format;
• growth opportunities within the company.

We are building one of the most powerful live-streaming platforms, already connecting 400K+ monthly active users through live events, interactive video chats, and real-time community experiences.

Our mission is bold: bring joy, fight loneliness, and deliver safe, ad-free entertainment that keeps people coming back. This is a complex, fast-moving space, and we love it that way!

So, you will join a passionate, expert team tackling everything from scaling AI-powered recommendations to launching high-impact, data-driven features that boost monetization and engagement. Every idea counts here, and every release reaches a massive global audience

We are now expanding into Arab countries and Europe, enhancing content quality, and rolling out new features to keep users hooked. We are among the Top 5 streaming products in the US and rank in the Top 10 worldwide. Our next milestone: break into the global Top 5, and we are moving fast to make it happen. Are you in?

About your role: As a Middle Partner Success Manager (Spanish), you will work directly with international partners and creators, helping them grow, succeed, and unlock new opportunities on the platform. Here your ideas matter, you’ll collaborate with a passionate team tackling complex challenges, from scaling creator ecosystems to leveraging data and AI-driven insights, while playing a key role in shaping the future of a product used by millions worldwide

 In this role, you will

• Build and maintain long-term relationships with Spanish-speaking partners
• Manage and support a portfolio of 30–40 partners simultaneously
• Work with warm leads and onboard new partners in collaboration with the inbound team
• Support partner growth and development to increase overall project revenue
• Analyze partner performance and identify opportunities to improve engagement and results
• Provide partners with recommendations and best practices to help them scale on the platform
• Collaborate with internal teams to ensure a high-quality partner experience and a safe ecosystem for users

It’s all about you

• 2  years of experience in a client-facing role (Account Manager, Business Development,  Customer Success, Sales, or Affiliate Manager)
• Spanish at B1+ level and English at B1+ level
• Familiarity with analytics platforms such as Tableau or Amplitude, strong analytical mindset and problem-solving skills
• Strong relationship-building and communication skills when working with partners or clients
• Results-driven, client-focused approach
• Excellent time management and prioritization skills
• Ability to work independently and structure information effectively
• Experience working with CRM tools

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical interview
• Test task
• Bar-raising 
• Reference check
• Offer

Hi there!

Are you a tech enthusiast ready to take on a challenging role in a dynamic environment? We’re looking for a Support Engineer who is passionate about working with complex systems that make a real impact across the globe. If you have experience with Linux/UNIX, TCP/IP networking, MySQL, and hardware server components, you might be the perfect fit for our team!

Join us to work on world-class communication solutions, develop your skills, and build an exciting career.
Required skills:

— Intermediate English (B1)

— Familiarity with Linux/UNIX command-line tools/environment

— Intermediate knowledge of TCP/IP networking, network protocol and packet analysis

— Experience with MySQL or other SQL database

— Understanding of typical hardware server components

As a plus:

— Technical background and IT education

— Scripting skills (bash, perl or python)

— Linux server performance troubleshooting

— Experience with web server software (like apache, nginx)
— Knowledge in the field of voip, sip

Don’t know how to deal with an issue yet? Don’t worry, we’ve got good internal courses and documentation and a great team to help you climb up the learning curve!

We offer:

— Professional development

— Highly skilled colleagues who are ready to share knowledge

— Professional trainings

— Excellent career opportunities. Make yourself and become anyone you are willing to: Senior System Engineer, Senior System Administrator, Senior Software Developer, Senior QA Automation, Senior Project Manager, etc.

— Official competitive salary

— Performance review every six months

— Paid vacations, compensatory leaves and sick leave

— Work schedule up to you: standard “office” schedule (5 day 9 till 18.00 it is Kyiv time (UTC+2/+3 ) Or flexible schedule with 12-hour shifts every three days from 8 till 20.00 or from 20.00 till 8.00.

— English classes with the experienced teachers

Responsibilities:

— Assisting telecommunication providers with launching new projects, or reconfiguration of our solutions to fulfill their current business needs

— Troubleshooting technical issues by request from customer’s tech team

—Monitoring of customers’ hardware and software infrastructure and ensuring site reliability

— Performing software updates or/and migrations to the new hardware or in the cloud

— Constant self-development in technical skills to catch up with the latest trends in technology

— Communicating with customers in a professional manner through the ticketing system. Ensuring a timely resolution of all issues meeting or exceeding SLA’s or customer expectations

— Occasional business trips all over the world for employees who have deep system knowledge and desire to travel

— You will rapidly gain vast knowledge of:

a wide variety of software applications and other components (Docker, Cassandra, MySQL, Elastic) across companies in telecommunication industry

— Managing expectations of business customers and vise escalation to keep the situation under control

About company:

PortaOne is a software developer for communication service providers. We help telcos develop and provide new communication services (IPTV, MVNO/LTE core and another) in places where they didn’t exist before or were inaccessible due to cost. Our products are a unique combination of commercial software (high-quality support, detailed documentation, etc.) while completely open to customers (open-source code, specific tools to support client-created modifications). If using a metaphor, we provide reliable hi-tech vans for communications industries’ Wild West pioneers.

The company was founded in 2001 — and now our staff consists of nearly 250 people. We have 480+ clients (Vodafone, Ziggo, TRavelSIM) in more than 90 countries on all five continents. The demand for our products has been growing for over two decades, and the pandemic even boosted it. So if you look for a challenging job with a highly demanded product and a stable income, PortaOne is the right place!

More information about the company can be found on our website portaone.com.

Team in UA is looking for a Support Shift Lead to lead a shift for our on-shift technical support team. This role is for a team supporting one of Team in UA's clients, DSC Video. You'll be responsible for keeping live operations running smoothly, ensuring nothing falls through the cracks during shift handovers, and serving as a bridge between our support function, engineering teams, and customers.

This role requires someone who thrives in fast-paced, high-stakes environments - live sports don't wait, and neither can we!

This is a full-time position based in our Kyiv office, requiring successful applicants to work a fixed shift schedule to ensure 24/7 coverage.

Responsibilities

• Lead and coordinate a shift on our 24/7 support team, managing workload distribution and ticket allocation 
• Own shift transitions, ensuring comprehensive handovers so no open issues are lost between shifts
• Provide first and second-line technical support to customers, including troubleshooting live streaming issues and answering integration questions
• Escalate complex technical issues appropriately and track them through to resolution
• Communicate proactively with customers during live events and incidents
• Provide feedback to the Support Manager on team performance, process improvements, and training needs
• Collaborate with engineering teams to surface feature requests, operational pain points, and recurring technical issues
• Document incidents, resolutions, and emerging patterns to improve team knowledge and response times

Requirements

• 3+ years experience in technical support
• Strong troubleshooting skills and comfort with technical concepts (APIs, streaming protocols, integrations)
• Excellent written and verbal communication skills
• Ability to stay calm and decisive under pressure during live events
• Highly organised with strong attention to detail, particularly around handovers and documentation

Nice to Have

• Previous experience leading or coordinating a team, even informally
• Experience with ticketing systems and support tooling
• Comfortable working rotating shifts as part of a 24/7 operation

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

• Project Description:

  As a support engineer, you will be first point of user engagement, providing thoughtful day-to-day comprehensive technical support to users from initial challenge through resolution. This will include talking the user through account set up, to troubleshooting and resolving all technical issues. In this role, you will provide your insight and execution to drive the optimal user experience by phone call, email and remote assistance.

   

• Responsibilities:

  - Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
  - Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
  - Installs, configures, and upgrades computer hardware and software.
  - Provides end-user software troubleshooting and support.
  - Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  - Provides troubleshooting and support.
  - Provides phone and help-desk support for local and off-site users.
  - Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities
  - Maintains current knowledge of relevant technologies as assigned.
  - Participates in special projects as required.

   

• Mandatory Skills Description:

  Windows server/AD/DHCP administration (accounting, policy handling, etc...)
  - Windows workstation admin (OS install, security patches, etc...)
  - Application software development install / maintain
  - Networking knowledge & troubleshooting + network related services ( proxy, DNS, WSUS)
  - Troubleshooting hardware problems
  - Excellent troubleshooting skills in complex software and hardware problems
  - Knowledge of structured cabling systems, able to design SCS fit out.
  
  • Non-technical skills
  
  - English language at least medium level
  - Ability to meet deadlines, manage multiple priorities and handle sensitive and pressured situations
  
  - Strong verbal and personal communication skills
  - Accuracy and Attention to details
  - Problem analysis, use of judgment and ability to solve problems efficiently
  - Verbal communication skills
  - Tolerant and flexible to different situations

Cloudfresh is a Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Platinum Partner, GitLab Select Partner, Hubspot Diamond Partner, and JumpCloud Platinum Partner. Since 2017, we have specialized in the implementation, migration, integration, audit, administration, support, and training for top-tier cloud solutions.

As a Google Workspace Technical Specialist, you will play a strategic role in our technical team. Your mission is to drive technical excellence and customer success within the Google ecosystem. You will be the technical expert throughout the entire client lifecycle: from early presale demonstrations and complex migrations to ongoing implementation and proactive support. We are looking for an “A-player” who doesn’t just “fix tickets” but takes Ownership of the client’s challenges and delivers high-value solutions.

Requirements:

• Technical Mastery: 2-3 years of proven success in a similar technical role.
• Product Expertise: Deep knowledge of Google Workspace: Admin Console, Security, GCDS and Chrome Enterprise ecosystems.
• Ownership & Autonomy: A proactive, self-driven mindset—you create solutions rather than wait for instructions.
• Language Proficiency: B2 English level required.
• Curiosity: Learning agility and a constant drive to stay updated with the latest Google Cloud standards and updates.
• Customer Focus: Understand customer needs, paint points and translate them into solutions.

Responsibilities:

• Presale & Technical Consulting: Lead technical discussions during presale stage to identify client needs and demonstrate the value of Google Workspace and Chrome Enterprise.
• Migration & Implementation: Design and execute complex migration projects (from legacy systems like MS Exchange or O365) ensuring zero-error delivery.
• Operational Excellence: Design, optimize, and maintain technical processes that scale with our clients’ growth.
• Lifecycle Support: Provide high-quality technical support, addressing disruptions or logistical issues with a calm and structured approach.
• Stakeholder Coordination: Work effectively with internal sales teams and client C-level executives to ensure alignment on technical requirements.
• Process Ownership: Maintain a strong sense of accountability in enforcing technical standards.
• Client Advocacy: Actively seek ways to solve client problems proactively and improve their technical environment.

Work conditions:

• International Collaboration: Work alongside A-players and seasoned professionals in the cloud industry.
• Market Exposure: Expand your expertise by engaging with international markets across the EMEA.
• Vibrant Team Environment: Be part of an innovative, dynamic team that fosters both personal and professional growth.