Jobs Customer/Technical Support

We are looking for IT support to join our global IT team.

What You will do:

• Responsibility for IT equipment including purchasing
• Install and upgrade computer components and software
• Applying and updating required packages and server services, PC, laptop
• Provide support for Google workspace (G-suite)
• Manage users and access rights to company applications
• Handle on-boarding/off-boarding process for employees 
• Offer technical support to company staff, both on-site and for remote users and offices.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Manage virtual servers, OS: Windows, Linux
• Integration, configuration, and operation of several systems (such as Monday, Freshdesk, Slack, Integromat), as well as their continuous improvement for all user groups

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization

   

The experience You will need to successfully complete tasks:

• 2 years of experience in an IT support / Sysadmin
• Knowledge of systems and networking software, hardware, and networking protocols
• Experience with G Suite ( Gmail, Calendar, Docs, etc.)
• Familiarity with Cloud platforms is a plus
• Experience with Integromat, Zapier, Monday is a plus
• Excellent time management skills with a proven ability to meet deadlines.
• Service oriented and positive person
• Strong analytical and problem-solving skills.
• Self learning abilities

• Upper-intermediate in English

   

What We Offer:

• 21 days of paid Leave per year.
• 7 days of sick Leave annually.
• English-speaking Clubs.
• Corporate Events and team buildings.
• Long term cooperation.
• Performance review once a year
• Health insurance.
• All necessary technical equipment provided.

• 4 days work on-site in comfortable office and 1 day fully remote.

   

Steps of the hiring process:

• Recruitment interview.
• Test task.
• Technical interview.

• Final interview with CTO.

   

Languages:

English

B2 – Upper-intermediate

Про компанію Bulls-mediaBULLS MEDIA is a global leader in digital marketing. Our goal is to simplify decision-making and connect customers with valuable brands.
Our technology helps millions of consumers around the world make smarter, more confident buying decisions

Responsibilities

• Handle technical requests from clients, operators, and internal teams.
• Investigate, reproduce, and troubleshoot slot game issues.
• Analyze logs, game sessions, and technical identifiers.
• Verify game functionality on desktop and mobile.
• Create bug reports and verify fixes.
• Perform smoke/sanity testing after fixes and releases.
• Support production incident investigations and escalate critical issues.
• Track client-facing issues through resolution.
• Collaborate with QA, Development, DevOps, Account Managers, and other teams.

• Maintain troubleshooting documentation and identify recurring issues.

   

Requirements

• 2+ years of experience in QA, Technical Support, Application Support, or similar.
• Understanding of software testing and client-server architecture.
• Experience with defect investigation and bug reporting.
• Basic knowledge of HTTP/HTTPS and SQL.
• Experience with REST APIs and Postman.
• Experience with ClickUp or similar tools.
• Strong analytical and troubleshooting skills.
• Good technical communication skills.
• English sufficient for written communication.

Nice to Have

• Experience in iGaming, online casino, or slot provider products.
• Knowledge of casino/game provider or aggregator integrations.
• Experience with Kibana, Grafana, Sentry, Datadog, or similar tools.
• Understanding of microservices and production incident investigation.
  
   

Benefits:

• 21 vacation days + 2 extra day-offs annually;
• 12 paid sick days;
• Fully remote format — work from anywhere you feel productive;
• Flexible schedule: start your day anytime between 08:00–11:00 CET;
• Fixed budget for health insurance and gym/fitness;
• Provided all required work equipment;
• Zero bureaucracy and direct communication with founders and C-level;
• Minimal meetings, async-friendly workflow;
• Startup energy: fast motion, creativity, and tight-knit communication;
• Business trips and team meetups several times per year;
• Multiple salary payout options (flexible formats);
• …And many more perks unlocked after we hit break-even.

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people.
 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.
 

Now we're looking for a Customer Support Manager to join an iGaming project and provide high-quality support to players across multiple communication channels. We are looking for a responsible, detail-oriented, and customer-focused professional who can handle different types of player requests, resolve issues efficiently, and stay calm and professional even in complex or sensitive situations.
 

📅 Your daily adventures include:

• Handle player inquiries via Live Chat, Helpdesk, email, and other approved communication channels;
• Verify players and review relevant account, transaction, and communication history;
• Categorize and prioritize inquiries according to established procedures;
• Resolve standard player inquiries independently within your area of responsibility;
• Provide accurate information regarding account access, deposits, withdrawals, KYC, bonuses, Free Bets, games, geographical restrictions, and technical issues;
• Perform basic troubleshooting before escalating payment, website, account, or game-related issues;
• Handle standard VIP inquiries and escalate exceptional cases, compensation requests, and high-risk disputes to the VIP team;
• Identify Responsible Gambling concerns, suspicious or unauthorized activity, possible account compromise, and other critical cases;
• Apply account restrictions or other actions when authorized by established procedures;
• Prepare clear and complete escalations with all relevant information, completed checks, and required actions;
• Keep players informed and maintain communication until the case is resolved or taken over by the responsible team;
• Accurately document actions taken and prepare shift handovers for unresolved, high-priority, and critical cases;
• Protect players’ personal, financial, and account information;
• Follow approved procedures and communication templates without providing unconfirmed information or making promises on behalf of other teams;
• Report recurring issues, system errors, and knowledge gaps to the Customer Support Team Lead;
• Participate in training, quality reviews, and coaching sessions.

🧭 What makes you a great match:

• Previous experience in Customer Support, preferably within iGaming, fintech, payments, or another high-volume digital environment;
• English proficiency at B1-B2 level;
• Strong written communication and customer service skills;
• Basic understanding of deposits, withdrawals, KYC, bonuses, account restrictions, and Responsible Gambling;
• Ability to follow procedures, decision trees, and escalation rules;
• Strong attention to detail and ability to handle several conversations simultaneously;
• Ability to remain calm, professional, and solution-oriented when dealing with complaints and sensitive cases;
• High level of responsibility, discipline, and ownership;
• Willingness to work 12-hour day and night shifts, including weekends and public holidays.

💸 Flexible payment options: choose the method that works best for you;
🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care;
📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us;
🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more;
🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage;
💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow;

About EVIQO

EVIQO is one of the fastest-growing smart EV charging brands in the US residential market, serving customers across the US, Canada, and Europe soon.

We are already among the Top-5 market leaders in the US in our segment and continue scaling rapidly.

Our mission is to build a category-defining EV charging brand that competes with major players like Tesla, ChargePoint, and Autel.

Our core product is a premium Level 2 smart home EV charger combined with a mobile app and software platform that allows users to monitor and remotely control charging, manage and optimize energy consumption, automate charging sessions, and reduce electricity costs.

With up to 50 Amps of charging power, strong hardware positioning, premium customer experience, and a powerful D2C + Amazon growth engine, we are building much more than just a charger — we are building a scalable international brand.

We operate at the intersection of hardware, software, IoT, e-commerce, D2C, and international growth.

About the Role

The purpose of this role is to ensure a positive post-purchase customer experience through proactive communication with customers, helping them resolve issues related to using their EV
charger and handling order-related concerns in accordance with company policies.

The role also involves maintaining customer experience data, analyzing the root causes of negative customer experiences, and preparing recommendations for the relevant teams to help
eliminate recurring systemic issues.

Expected Outcomes:

• Restore a positive customer experience for at least 50% of customers with open negative cases existing at the time of joining the team (a minimum of 20 successfully
  recovered cases within the first 30 days).
• Proactively prevent negative customer experiences in at least 8 potential high-risk cases during the first 30 days.
• Build a structured tracking system for negative customer experience, categorized by source (product, mobile app, delivery, marketplace content, installation, etc.).
• Prepare the first analytical report with findings and recommendations for the relevant teams within the first 30 days, and continue providing such reports on a monthly basis.
• Reduce the number of negative customer cases by at least 20% within the first six months, compared to the equivalent period before joining the team.

Required Competencies:

• At least 2 years of experience in Customer Support, Customer Success, Technical Support, or Account Management.
• Demonstrates excellent written and spoken English skills (C1 or above), with clear pronunciation and the ability to communicate confidently and naturally with U.S. customers via phone and email.
• Proven experience communicating with U.S. customers in a customer-facing role.
• Builds trust, even during difficult conversations with dissatisfied customers.
• Balances empathy for customers with a strong focus on business outcomes.
• Identifies the root causes of problems rather than only addressing their symptoms.
• Recognizes recurring patterns in customer interactions and turns them into practical insights for the business.
• Takes ownership of results without requiring constant supervision.
• Learns quickly and is able to find solutions independently.
• Demonstrates high personal productivity and effectively prioritizes work.

What We Offer

• Competitive fixed salary
• Performance-based bonus
• Opportunity to build a category leader in the EV charging market
• Fully remote work
• Working schedule: 12:00–21:00 (Kyiv time), including a 1-hour lunch break.
• 15 working days of paid vacation per year (available after 6 months of employment).
• 5 paid sick days without medical certificates.
• Sports and professional development budget after successful completion of the probation period

Raiffeisen Bank is the largest Ukrainian bank with foreign capital. For more than 30 years, we have been creating and building the banking system of our country.

Raiffeisen employs more than 5,000 employees, including one of the largest product IT teams, which includes 900+ specialists. Every day, we work side by side so that more than 2.5 million of our clients can receive quality service, use the bank's products and services, and develop their business, because we are #TogetherWithUkraine.

Your future responsibilities:

• L2 application support (Tier 2 Application Support)
• Knowledge base and support documentation management
• Collaboration with product teams (analysts, architects, developers, QA engineers, etc.)
• Software maintenance and support
• Managing changes, alerts, incidents, and troubleshooting
• On-call support for incident response

Your skills and experience:

• 2+ years of experience in L2 (Tier 2) support
• Software maintenance and support experience
• Basic knowledge of SQL, PL/SQL
• Hands-on experience with Git (GitHub), Grafana, Prometheus, ELK stack
• Knowledge of AWS (EC2, S3)
• Strong analytical skills
• Experience working with Jira and Confluence
• Experience with banking/financial industry systems and processes
• Investigation and problem-solving skills, log analysis, and proactive issue prevention
• Attention to detail and result-oriented mindset; critical thinking and a structured approach to problem-solving

We offer what matters most to you:

• Competitive salary: we guarantee a stable income and annual bonuses for your personal contribution. Additionally, we have a referral reward program for attracting new colleagues to Raiffeisen Bank
• Social package: official employment, 28 days of paid leave, additional "maternity leave" for fathers, and financial assistance for parents upon the birth of children
• Comfortable working conditions: the possibility of a hybrid work format, offices equipped with shelters and generators, provision with modern equipment
• Wellbeing program: all employees have access to medical insurance from the first working day; consultations with a psychologist, nutritionist or lawyer; discount program for sports and shopping; family days for children and adults; massage in the office
• Learning and development: access to over 130 online educational resources; corporate training programs, online library, mentoring program
• A great team: our colleagues are a community where curiosity, talent and innovation are welcomed. We support each other, learn together and grow. You can find like-minded people in over 15 professional communities, reading or sports clubs
• Career opportunities: we encourage advancement within the bank between functions
• Innovation and technology. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go (infra, security), Swift (IOS), Kotlin (Andorid)Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink, we develop expertise in AI and actively integrate it into processes
• Support program for defenders: we preserve jobs and pay the average salary to mobilized people. We have a support program for veterans, and the Bank's veteran community is developing. We are working to raise awareness among managers and teams on the issues of veterans' return to civilian life. Raiffeisen Bank is recognized as one of the best employers for veterans (Forbes)

Why Raiffeisen Bank?

• Our main value is people, and we support and recognize them, educate them and involve them in changes. Join Raif’s team because for us YOU matter!
• One of the largest lenders to the economy and agricultural business among private banks
• Recognized as the best employer by EY, Forbes, Randstad, Franklin Covey, and Delo.UA
• The largest humanitarian aid donor among banks (Ukrainian Red Cross, UNITED24, Superhumans, СМІЛИВІ)
• One of the largest IT product teams among the country’s banks. • One of the largest taxpayers in Ukraine; 6.6 billion UAH were paid in taxes in 2023.

Opportunities for Everyone:

• Raif is guided by principles that focus on people and their development, with 5,500 employees and more than 2.7 million customers at the center of attention
• We support the principles of diversity, equality and inclusiveness
• We are open to hiring veterans and people with disabilities and are ready to adapt the work environment to your special needs
• We cooperate with students and older people, creating conditions for growth at any career stage

You matter at Raif!

__________________________________________________________________________________________

Райффайзен Банк — найбільший український банк з іноземним капіталом. Більше 30 років ми створюємо та вибудовуємо банківську систему нашої держави. 

У Райфі працює понад 5 тисяч співробітників, серед них одна із найбільших продуктових ІТ-команд, що налічує 900+ фахівців. Щодня пліч-о-пліч ми працюємо, щоб більш ніж 2,5 мільйона наших клієнтів могли отримати якісне обслуговування, користуватися продуктами і сервісами банку, розвивати бізнес, адже ми #Разом_з_Україною.  

Твої майбутні обов’язки: 

• Підтримка додатків другого рівня
• Управління базою знань / документацією підтримки
• Співпраця з продуктовими командами ( аналітики, архітектори, розробники, тестувальники тощо)
• Підтримка програмного забезпечення
• Управління змінами, підтримкою, алертами, інцидентами та усуненням несправностей
• On Call по інцидентам

Твій досвід та навички:

• 2+ роки відповідного досвіду роботи в підтримці
• Підтримка програмного забезпечення
• Досвід роботи в гібридному середовищі (AWS)
• Експертні знання SQL, PL/SQL
• Досвід роботи з Git (GitHub), Grafana, Prometheus, ELK
• Знання AWS (EC2, S3)
• Аналітичні навички
• Досвід роботи з Jira та Confluence
• Досвід роботи в системі та процесах фінансової/банківської галузі
• Навички дослідження та вирішення проблем, аналіз журналів і передбачення проблем до їх виникнення
• Увага до деталей і націленість на результат. Критичний настрій і конкретний процес вирішення проблем

Пропонуємо те, що має значення саме для тебе: 

• Конкурентна заробітна плата: гарантуємо стабільний дохід та річні бонуси за твій особистий внесок. Додатково, у нас діє реферальна програма винагороди за залучення нових колег до Райффайзен Банку 
• Соціальний пакет: офіційне працевлаштування, 28 днів оплачуваної відпустки, додатковий «декрет» для татусів, та матеріальна допомога для батьків при народженні дітей  
• Комфортні умови праці: можливість гібридного формату роботи, офіси забезпеченні укриттями та генераторами, забезпечення сучасною технікою
• Wellbeing програма: для всіх співробітників доступні медичне страхування з першого робочого дня; консультації психолога, нутриціолога чи юриста; дисконт програми на спорт та покупки; family days для дітей та дорослих; масаж в офісі 
• Навчання та розвиток: доступ до понад 130 навчальних онлайн-ресурсів; корпоративні навчальні програми, онлайн бібліотека, програма менторства
• Крута команда: наші колеги – це спільнота, де вітаються допитливість, талант та інновації. Ми підтримуємо один одного, вчимося разом та зростаємо. Ти можеш знайти однодумців у понад 15-ти професійних ком’юніті, читацькому чи спортивному клубах 
• Кар'єрні можливості: ми заохочуємо просування всередині банку між функціями
• Інновації та технології. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go(infra,security), Swift (IOS), Kotlin (Andorid) Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink, розвиваємо експертизу в AI та активно інтегруємо в процеси
• Програма підтримки захисників і захисниць: ми зберігаємо робочі місця та виплачуємо середню заробітну плату мобілізованим. Для ветеранів та ветеранок у нас діє програма підтримки, розвивається ветеранська спільнота Банку. Ми працюємо над підвищенням обізнаності керівників та команд з питань повернення ветеранів до цивільного життя. Райффайзен Банк відзначений як один з найкращих роботодавців для ветеранів (Forbes)

Чому Райффайзен Банк? 

Наша головна цінність — люди і ми даємо їм підтримку і визнання, навчаємо, залучаємо до змін. Приєднуйся до команди Райфу, адже для нас ТИ маєш значення! 

• Один із найбільших кредиторів економіки та аграрного бізнесу серед приватних банків 
• Визнаний найкращим працедавцем за версіями EY, Forbes, Randstad, Franklin Covey, Delo.UA 
• Найбільший донор гуманітарної допомоги серед банків (Червоний Хрест України, UNITED24, Superhumans, СМІЛИВІ) 
• Одна з найбільших ІТ-продуктових команд серед банків країни 
• Один із найбільших платників податків в Україні, за 2023 рік було сплачено 6,6 млрд гривень

Можливості для всіх: 

• Райф керується принципами, що фокусуються на людині та її розвитку, у центрі уваги 5 500 співробітників та понад 2,7 мільйони клієнтів  
• Підтримуємо принципи різноманіття, рівності та інклюзивності
• Ми відкриті до найму ветеранів і людей з інвалідністю та готові адаптувати робоче середовище під ваші особливі потреби
• Співпрацюємо зі студентами та людьми старшого віку, створюючи умови для зростання на будь-якому етапі кар’єри

В Райфі ти маєш значення! 

About iSpeedToLead

iSpeedToLead is a two-sided real estate lead marketplace operating across the United States. Sellers of motivated-seller leads list on one side, and real estate investors buy on the other. We are a bootstrapped, profitable product company with an engineering and analytics team that ships fast and makes decisions from data rather than opinion.

About the role

This is the first dedicated Customer Success hire at iSpeedToLead. Today, buyers are supported reactively: tickets get answered, credits get issued, and nobody owns what happens to an account between its first purchase and its last one.

You will own the post-purchase relationship with our buyers. That means onboarding them properly, keeping high-value accounts healthy, and turning churn from something we observe into something we manage. You will build the function itself (playbooks, health scoring, reporting) rather than inherit it.

One thing worth stating openly before you apply: the workload is around 50 hours a week for the first 6 to 9 months while the function is being built. We would rather you decline now than discover it in month two.

Key responsibilities

Onboarding and activation

• Own the onboarding of new buyers end to end, from first purchase to first repeat purchase.
• Run onboarding calls and follow-ups, making sure every new buyer understands how to filter, buy, and work leads effectively.
• Design and maintain the onboarding sequence (content, timing, channel) and improve it based on what actually converts.

Account health and retention

• Manage a book of high-value accounts with regular check-ins, usage reviews, and proactive outreach.
• Build and maintain a health-scoring model that flags at-risk accounts before they churn, not after.
• Run save conversations on at-risk accounts and document what worked, by reason code.

Escalations and problem-solving

• Act as the escalation point for buyer complaints, including lead quality disputes, refund requests, and billing or balance issues.
• Coordinate with support, sales, and engineering to resolve issues, and follow through until the customer confirms resolution.
• Operate within agreed refund and credit authority limits, and defend those decisions with data.

Voice of the customer

• Collect, categorise, and quantify churn and refund reasons, turning anecdotes into a ranked list.
• Deliver a weekly written report to product and leadership on retention performance and the top issues driving cancellations.
• Advocate for the product changes that would remove recurring causes of churn.

Process and reporting

• Build the Customer Success playbooks from scratch: onboarding, save, win-back, and escalation.
• Maintain accurate account records and interaction history in our systems.
• Report on retention metrics weekly, and own the definitions behind them.

Collaboration

• Work daily with sales on the handoff of new buyers, and with support on ticket patterns.
• Partner with product and analytics on lifecycle experiments and instrumentation.

Requirements

• 2+ years in Customer Success, Account Management, or Retention in a high-volume, low-ACV environment such as a marketplace, self-serve SaaS, or transactional product with hundreds of accounts. (Enterprise CSM experience with a handful of large logos is a different job and will not transfer well here.)
• Demonstrated ownership of a retention, churn, or repeat-purchase metric. You can describe what it was, what you changed, and what it became.
• Comfortable working with data: SQL basics or strong BI fluency (Amplitude, Metabase, Looker, BigQuery, or similar). You pull your own numbers rather than requesting them.
• Experience building a process from zero, such as an onboarding flow, a save playbook, or a health-score model. Executing someone else's process is not the same thing.
• Written and spoken English at C1 level, customer-facing, at volume.
• Confident on the phone with US small-business customers. Our buyers are real estate investors: direct, busy, and blunt.
• Practical use of AI tools in your daily workflow (call summarisation, drafting, triage) with examples you can show.
• A minimum of 4 hours of daily overlap with US Eastern Time.

Nice to have

• Experience in real estate, proptech, lead generation, or a marketplace with wallet or prepaid-balance mechanics.
• Familiarity with Intercom, HubSpot, or a comparable CRM and support stack.
• Experience designing lifecycle email or automation flows.
• Ukrainian or Russian in addition to English.

What we offer

• Full ownership of a metric that shows up directly in the P&L, with no layer between you and leadership.
• A greenfield function. You design how Customer Success works here.
• Real data infrastructure and an AI-native team, so arguments get settled with numbers and tooling is not a fight.
• A clear 12-month growth path to Head of Retention or Head of Customer Success, including automation of the low-touch tier and one to two direct reports.
• Remote work with flexible hours inside the required US overlap.
• Referral bonus of USD 3,000 after probation for anyone you bring in.

A global Marketing Technology company, recognized by leading industry analysts, is helping some of the world's most well-known brands drive customer engagement through a unique combination of data, technology, and creativity. With a strong product, a proven business model, and the mindset of a fast-growing startup, the company is entering an exciting stage of growth.

Joining a team of talented professionals across multiple global locations offers excellent opportunities for career development, with a strong culture of internal promotion and continuous learning.

The company is looking for a Technical Support Specialist – an energetic self-starter and problem-solver with strong technical skills, eager to learn, grow, and deliver exceptional support while working alongside experienced professionals.

Responsibilities:
 

• Monitor, maintain, and support production environment
• A key person for integration projects and requests from customers (data oriented)
• Construct ETL processes
• Conduct data QA and analysis
• Perform configuration management
• Create robust and scalable processes
• Communicate directly with customers to solve technical issues
  
  Requirements:
• Working hours 9AM - 18AM in 9 hour shifts 5 days a week
• Outstanding technical skills
• Experience with SQL
• Fast learner looking to be exposed to, and work with new technologies
• Strong interpersonal and communication skills
• Team player with self-learning and problem-solving abilities
• Agile, highly motivated, exceptional work ethics, ambitious, a super-multitasker and with a sense of responsibility to follow through on tasks
  
  Desired:
• Experience working with enterprise-grade customers
• Experience with operating systems such as Windows and Linux
• Experience debugging issues in web applications – logs, networking, etc
• Experience with monitoring tools (DataDog)
• Experience with working with APIs and integrations
• Understanding of networking terminologies and functionality such as DNS, http, ports, et

About SKyPRO

SKyPRO has been delivering Identity & Access Management (IAM) solutions for more than 38 years. While we have extensive experience with OpenText Identity Manager, we are continuously expanding into new markets with our own products and modern identity solutions.

One of our flagship products is ACDI (Audit, Compliance & Data Intelligence), a powerful platform that helps organizations collect, analyze, and audit identity-related data across multiple systems.

We're looking for a technically minded person who enjoys working directly with customers, solving problems, and helping improve our product. This is an excellent opportunity for someone who likes combining technical work with customer interaction.

Your Mission

As a Technical Consultant for ACDI, you will support customers throughout the product lifecycle—from demonstrations and installations to troubleshooting and continuous improvements.

Your responsibilities will include:

• Delivering product demonstrations and technical presentations to customers and partners.
• Installing, configuring, and upgrading the ACDI solution in customer environments.
• Providing technical support and troubleshooting product issues.
• Investigating bugs and implementing small fixes or enhancements within the product.
• Assisting customers with integrating ACDI with various data sources, directories, and databases.
• Working closely with the development team to identify, reproduce, and resolve product issues.
• Creating and maintaining technical documentation when needed.
• Participating in customer projects and ensuring successful product deployments.
• Continuously learning new technologies and helping improve both the product and implementation processes.

What We're Looking For

Must have

• Spoken English at B1–B2 level or higher (you will work with international customers).
• 2+ years of experience in a technical IT role (technical support, implementation, consulting, systems engineering, software development, IAM, or similar).
• Experience working with databases, directories, APIs, or system integrations.
• Good troubleshooting and analytical skills.
• Basic to good programming or scripting experience (Java, JavaScript, PowerShell, Bash).
• Understanding of REST APIs, LDAP, SQL, or similar integration technologies.
• Good Linux knowledge.
• Strong communication skills and customer-oriented mindset.
• Ability to work independently and manage multiple tasks.
• Willingness to learn new technologies and grow with the company.
   

Nice to have

• Experience with Identity & Access Management (IAM) solutions.
• Familiarity with OpenText Identity Manager / NetIQ IDM.
• Experience with eDirectory/Active Directory or LDAP directories.
• Linux administration skills.
• Knowledge of Java.
• Experience with Docker or cloud environments.
• German language skills (B1+) are a plus.

What We Offer

• Remote work with flexible working hours.
• Competitive salary based on your experience.
• Personal development through expert coaching and technical training.
• Opportunity to work with innovative IAM technologies.
• An international, open-minded team working with customers worldwide.
• Immediate start.
• 24 calendar days of paid vacation plus paid sick leave.
• Long-term career growth in a company that values technical excellence and innovation.

Awery invites Support Manager to join the team. We are an international company that has been successfully launching IT solutions for the aviation industry around the world for more than 15 years. Join a rapidly growing and developing team!

www.awery.aero 

Knowledge and skills

• Ability to plan and prioritize tasks;
• Ability to multitask and quickly change priorities;
• The ability to understand the specifics of the program without using technical documentation;
• Ability to work with the issue tracking system (Jira);
• Ability to select and describe programming methods for describing tickets for developers;
• Understand the principles and features of communication with developers and customers;
• Understanding the principles of client-server interaction;

• Knowledge of English at an Upper- intermediate level and above.       

  Functional responsibilities

• Providing support to customers of the system on working days, from Monday to Friday.
• Reception and processing of requirements and project requests from the client or CEO in the Awery support system, client chats, individual chats with individual managers representing the interests of the client;
• Response to the client about the timing of the application ;
• Distribution of applications for further processing of PM;
• Writing tickets indicating the method for the developer\tester\designer;
• Keep customers up to date with the request.
• The development of our colleagues is the success of the company, so we have created the most comfortable conditions:

1. Removed.
2. Work schedule Mon-Fri 10:00—18:30 (flexible schedule possible).-Working hours of the support department from 8.00 to 21.00. Shift schedule by agreement.
3. Official employment/FOP.
4. Paid vacation and sick days.
5.  

About AweryAwery is an international company building IT solutions for the aviation industry. We have been servicing clients all over the world for more than 15 years.

We help to manage aviation businesses with our ERP software platform. Our clients are Commercial Airlines, Cargo Airlines, Private Operators, Aviation Service Providers, Air Charter Brokers, Freight Forwarders & Cargo GSA, On Board Couriers, Cargo Handling Companies (https://awery.aero/customers) Awery aims at increasing productivity, reliability, and efficiency, reducing human intervention/errors, saving time and efforts, and boosting profitability.

Company website: https://awery.aero

We are looking for a strong candidate for Customer Support/Technical support role in a startup. 
Ideally, the canddiate should have an experience of both Calls and emal/chat communication with customers and some SAAS work experience.

This is an Israeli startup operating in the computer vision and logistics sectors; they are looking for a customer support specialist with a strong command of English to assist their clients.
Candidate should be comfortable working a shifted schedule—specifically from 14:00 to 23:00—to align with US business hours when needed.

Strong English skills are required, as the role involves communicating with both potential and existing clients regarding sales and support. The startup operates in the US and Israeli markets.
 

Looking forward to your applications.

Warmy.io is an innovative email deliverability platform that helps businesses optimize their email outreach and achieve higher engagement rates. We work with global B2B SaaS companies, ensuring their email communications land in inboxes, not spam folders.

As we continue to grow, we are looking for a Technical Support Specialist based in the to join our team and provide outstanding customer support for our platform users.

Job Overview

We are seeking an experienced Technical Support Specialist to assist customers with troubleshooting, onboarding, and ongoing support related to email deliverability, integrations, and best practices. The ideal candidate has 2+ years of experience in technical support, preferably in a B2B SaaS environment, and is comfortable handling support via both chat and video calls (after 3-6 months in the company).

This role requires excellent English communication skills (both written and spoken), strong problem-solving abilities, and a customer-centric approach.

Key Responsibilities

• Provide technical support via chat, email, and calls to assist customers with issues related to email deliverability, integrations, and platform usage.
• Guide customers through troubleshooting processes and provide step-by-step solutions.
• Conduct screen-sharing sessions when needed to resolve more complex technical issues.
• Maintain a high standard of written and verbal communication to ensure customer satisfaction.
• Work closely with internal teams (engineering, customer success, and product) to escalate and resolve customer issues efficiently.
• Keep thorough documentation of support interactions and contribute to the internal knowledge base.
• Assist in onboarding new customers, ensuring a smooth adoption of our platform.

Requirements

✅ 2+ years of experience in a Technical Support role, preferably in a B2B SaaS environment.
✅ Proficiency in handling support via video calls (previous experience with call-based support is a must).
✅ Strong experience with email-related issues (email deliverability, SMTP, email warm-up, domain authentication, etc.).
✅ Fluent in English (spoken and written) – ability to explain complex technical issues clearly.
✅ Strong troubleshooting skills and ability to diagnose and resolve technical issues effectively.
✅ Ability to work with ticketing systems, live chat tools, and CRM platforms.
✅ Must be comfortable working with a camera on for calls with customers and team members.
✅ Experience with B2B SaaS platforms is a strong advantage.

What We Offer

• Full-time remote role with a stable schedule.
• Competitive salary based on experience.
• 18 PTO days, 15 sick days, and public holiday recognition.
• Opportunity for professional growth in a fast-growing SaaS company.
• A collaborative and supportive team environment.

Our client, a fast-scaling international marketing company, is a major player in the iGaming industry. From deep market research and business strategy to performance-driven digital campaigns and bold creatives, the team manages the entire marketing lifecycle to help clients stay ahead in one of the world’s most competitive industries.

Perfect for those who aim to:

• Manage the daily operations of the outbound team;
• Monitor team performance and ensure KPI achievement;
• Conduct 1:1 meetings, team meetings, and regular performance reviews;
• Analyze team and campaign results to identify trends, weaknesses, and growth opportunities;
• Provide regular updates, insights, and recommendations to management;
• Support agents with coaching, guidance, and performance improvement plans, onboarding;
• Create and improve communication scripts and outbound approaches when needed;
• Help optimize workflows, processes, and communication strategies;
• Maintain high standards of communication quality and team efficiency.

Experience you’ll need to bring:

• Previous experience as a Supervisor in an outbound call center, sales, retention, or customer support environment;
• Experience in iGaming industry;
• Strong understanding of sales communication and outbound operations;
• Analytical mindset with the ability to work with KPIs and performance data;
• Leadership skills and experience managing a team;
• English level - at least Upper-Intermediate.

It's a perfect match if you have those personal features:

• Ability to take ownership and work independently;
• Proactive approach and problem-solving mindset;
• Strong communication and organizational skills.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Apply, and let your growth journey begin.

Наш клієнт - міжнародна маркетингова компанія, яка стрімко зростає та є одним із ключових гравців в індустрії iGaming. Від глибоких маркетингових досліджень і розробки бізнес-стратегії до запуску ефективних digital-кампаній і створення креативних рішень — команда керує повним циклом маркетингу, допомагаючи клієнтам залишатися попереду в одній з найконкурентніших галузей світу.

Ідеально для тих, хто прагне:

• Керувати щоденною роботою команди outbound-фахівців;
• Контролювати ефективність команди та досягнення KPI;
• Проводити індивідуальні зустрічі (1:1), командні мітинги та регулярні оцінки результативності;
• Аналізувати показники команди та результати кампаній, виявляючи тенденції, слабкі місця й можливості для розвитку;
• Готувати регулярні звіти, аналітику та рекомендації для менеджменту;
• Підтримувати співробітників через коучинг, наставництво, плани розвитку продуктивності та онбординг;
• Створювати й удосконалювати скрипти комунікації та підходи до outbound-взаємодії;
• Оптимізувати робочі процеси, внутрішні процедури та комунікаційні стратегії;
• Забезпечувати високий рівень якості комунікації та ефективності команди.

Досвід, який стане твоєю перевагою:

• Досвід роботи на посаді Supervisor в outbound call-центрі, сфері продажів, утримання клієнтів (retention) або клієнтської підтримки;
• Досвід роботи в iGaming;
• Глибоке розуміння процесів outbound-комунікації та продажів;
• Аналітичне мислення та вміння працювати з KPI і показниками ефективності;
• Лідерські навички та досвід управління командою;
• Англійська мова на рівні Upper-Intermediate або вище.

Ми цінуємо:

• Вміня брати на себе відповідальність і самостійно організовувати роботу;
• Проактивний підхід і орієнтований на пошук рішень;
• Володіння сильними комунікаційними та організаційними навичками.

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Глобальне медичне страхування;
• Можливості для зростання;
• Програми бенефітів (компенсація спорту / стоматології / психолога тощо);
• Бонуси за досягнення результатів;
• Динамічне робоче середовище.

Долучайся - і нехай твоя історія зростання розпочнеться.

Gravira Group

Luck doesn’t happen. It accumulates.

At Gravira Group, we believe exceptional results are built through thousands of smart decisions, fast experiments and people who care enough to ask one more question.

That’s what Gravity of Luck means to us.

The stronger our people, the stronger our ideas.

The stronger our ideas, the faster we move.

And the faster we move, the more opportunities we create.

We’re building one of the fastest-growing iGaming products in Tier-1 markets, and we’re looking for someone who knows how to build strong relationships with high-value players and turn personalized communication into long-term retention.

About Gravira Group

Gravira Group is a fast-growing international iGaming company focused on Tier-1 markets.

We build and scale our own products by combining Product, Acquisition, CRM, Payments, Engineering and Analytics into one high-performance system.

We move fast.

We make decisions based on data.

We trust ownership over bureaucracy.

We’re looking for an experienced VIP Manager to take ownership of a portfolio of high-value players across VIP 2–VIP 5.

Why this role exists

High-value players need more than standard communication.

They need someone who understands their behavior, knows when engagement changes, remembers their preferences and can build a relationship that keeps them connected to the product.

Your mission is to own the player relationship from engagement and retention to reactivation and portfolio performance.

You’ll become the primary point of contact for your assigned VIP players and work proactively across calls, WhatsApp, email and other available channels.

This is not an inbound support role.

It’s a proactive retention and relationship-management position with a direct impact on player loyalty, activity and long-term value.

What You’ll Own

You’ll take full ownership of your VIP portfolio and the relationships within it.

VIP Relationship Management

• Managing a portfolio of VIP 2–VIP 5 players.
• Building and maintaining strong long-term relationships with assigned players.
• Acting as the primary point of contact for your portfolio.
• Delivering a personalized VIP experience based on player preferences and behavior.
• Maintaining regular communication through calls, WhatsApp, email and other available channels.
• Understanding player motivations, preferences and activity patterns.
• Ensuring important interactions and follow-ups are completed on time.

• Maintaining high engagement across your portfolio.

   

Retention & Reactivation

• Monitoring player activity and identifying churn risks.
• Executing retention and reactivation activities.
• Proactively contacting inactive or disengaged players.
• Responding to changes in player behavior, including inactivity, reduced engagement, deposit declines, withdrawals and big wins.
• Building long-term communication strategies that support player loyalty.
• Identifying opportunities to increase player activity and engagement.

Bonus & Promotional Management

• Selecting suitable bonuses and promotional offers based on player behavior and value.
• Requesting bonuses through internal approval processes.
• Presenting offers in a personalized and strategic way.
• Monitoring player responses to promotions and retention campaigns.
• Balancing player satisfaction with responsible bonus allocation.
• Contributing ideas to improve player engagement and loyalty initiatives.

Bonuses should support the relationship — not replace it.

Portfolio Performance

• Monitoring deposits, withdrawals and overall player activity.
• Analysing player behavior and engagement trends.
• Identifying opportunities to improve player value and retention.
• Prioritizing communication and follow-ups based on player importance and activity.
• Taking full ownership of portfolio performance and player relationships.

• Ensuring high-value accounts receive the appropriate level of attention and proactive management.

   

CRM & Reporting

Strong CRM discipline is a core part of the role.

You’ll be responsible for:

• Recording player communication and interactions.
• Maintaining accurate player notes and communication history.
• Updating statuses, follow-up actions and important account information.
• Keeping CRM records organized and up to date.
• Following internal reporting and operational standards.

• Ensuring player-related information is accurately documented.

   

Cross-Functional Collaboration

You’ll work closely with CRM, Payments, Support, Product and Compliance teams to ensure VIP players receive a high level of service.

This includes:

• Escalating and helping resolve player issues.
• Coordinating VIP campaigns and promotions.
• Sharing player feedback and behavioral insights.

• Contributing to continuous improvement of VIP operations.

   

Communication

Phone communication is a key part of the role.

You should be comfortable with regular outbound calls, relationship-building conversations, retention activities and personalized follow-ups.

Strong written communication through WhatsApp and email is equally important.

What Success Looks Like

Six months after joining Gravira Group:

• VIP players show strong retention and reactivation performance.
• Engagement and activity across your portfolio remain consistently high.
• Player value is growing through strong relationship management and proactive retention.
• VIP players receive timely, personalized communication based on their behavior.
• Churn risks are identified early and addressed proactively.
• Your portfolio is fully documented and accurately reflected in the CRM.
• Follow-ups and player-related actions are completed consistently.

• You contribute measurable results to the overall VIP department objectives.

   

We’re Looking For Someone Who

Professional Experience

• Has 2+ years of experience as a VIP Manager in iGaming.
• Has proven experience managing VIP player portfolios.
• Has experience working with high-value players.
• Has managed portfolios rather than working only with inbound support requests.
• Understands retention, reactivation and loyalty strategies.
• Has experience with bonuses, promotional campaigns and player engagement initiatives.

• Understands the VIP player lifecycle.

   

Communication Skills

• Has excellent written and spoken English at B2+ level.
• Is confident with outbound phone communication.
• Can build trust and maintain long-term relationships with players.
• Has strong negotiation and objection-handling skills.
• Has high emotional intelligence and strong interpersonal skills.

Analytical & Operational Skills

• Can analyse player behavior and identify retention opportunities.
• Understands key VIP metrics including Deposits, GGR, Hold, RTP, Retention and Reactivation.
• Can manage multiple VIP accounts simultaneously.
• Has strong organizational and prioritization skills.
• Pays close attention to detail.

• Can work independently and take ownership of their portfolio.

   

Personal Qualities

• Professional, mature and responsible approach to work.
• Strong sense of ownership and accountability.
• Commercial awareness and business-oriented mindset.
• Proactive and results-oriented approach.

• Comfortable working in a remote environment.

   

Why Gravira Group

This is a role for someone who genuinely enjoys working with people and understands that strong VIP relationships are built over time.

You’ll have real ownership over your portfolio and a direct connection between your work, player experience and business performance.

You’ll work closely with CRM, Payments, Support, Product and Compliance teams and have the opportunity to influence how VIP operations evolve.

We value:

Relationships over scripted communication.

Ownership over waiting for instructions.

Proactive retention over reactive support.

Long-term value over short-term activity.

And people who understand that sometimes the most important part of a VIP relationship is simply knowing when to pick up the phone.

Build Gravity of Luck

At Gravira Group, luck isn’t random.

It’s the result of curiosity.

Of ownership.

Of speed.

Of hundreds of small interactions that compound into long-term relationships and business growth.

If you know how to understand a player, build trust and turn that relationship into lasting loyalty, you’ll feel at home here.

Build Gravity of Luck with us.

About Us

ElevateOS is the all-in-one operating system for multifamily communities that combines a custom resident application and property management hub with hotel-style concierge and on-demand services, smart home integrations and management features. Since 2014, we've helped residents love where they live, and property teams run smarter. As of now, we power 600+ buildings nationwide and continue to grow through both technology innovation and strategic acquisitions. We are not just a software company, we are in the business of making people feel at home.

About the Role

We're looking for a Technical Support & Data Specialist to help us monitor and maintain data across our network of 800+ product applications. You'll keep application records accurate, catch and flag issues as they come up in real time, and work closely with our IT team to get things resolved. A smaller part of the role (around 30%) involves directly supporting residents and property staff with account and platform questions.

Responsibilities

• Monitor the status and data of 800+ product applications, keeping records accurate and current.
• Identify and flag technical issues, sync errors, or data discrepancies in real time.
• Escalate issues to the IT team, track them, and follow up to confirm resolution.
• Maintain clear, up-to-date documentation of application status and known issues.
• Handle a portion of resident/property staff inquiries via email — account access, basic how-to, navigation.
• Support process improvements for managing application data more efficiently.
  
  Requirements
• 1+ years in a technical support, data operations, or IT-adjacent role.
• Comfortable working with structured data and high volumes of records.
• Basic technical fluency — able to read/understand app status data and communicate clearly with an IT team.
• English Upper-Intermediate (B2).
• Direct customer support experience a plus, not required.

We are looking for an IT Support Engineer!

Requirements:
- Experience in a similar position for 2 years;
- Experience with MDM solutions;
- Understanding of network technologies (TCP/IP, DHCP, DNS, VPN);
- Experience with OS (macOS, Windows at administrator level, Linux at basic level);
- Basic experience with Google Workspace or Microsoft365;
- Experience with ticket system and wiki;
- Experience with deployment tools;
- Installation, configuration, and troubleshooting software;
- Experience with modular repair;
- Experience with inventory systems;
- English B1

Responsibilities:

- Setup and support of office corporate network;
- Maintenance of office computers and office equipment;
- Asset management;
- Providing technical support to the company's employees, including remote ones;
- Managing MDM, credentials, group policies, and access rights

Our benefits to you:
🍀 An exciting and challenging job in a fast-growing business group, with the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more
🤝🏻 Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset, is guaranteed
🧑🏻‍💻 Modern corporate equipment based on macOS or Windows, and additional equipment is provided
🏖️ Paid vacations, sick leave, personal event days, days off
💵 Referral program — enjoy cooperation with your colleagues and get a bonus
📚 Educational programs: regular internal training sessions, compensation for external education, attendance at specialized global conferences
🎯 Rewards program for mentoring and coaching colleagues
✈️ In-house Travel Service
🦄 Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie/book/pets lovers, and more
🎳 Other benefits could be added based on your location