Jobs

Automat-it is an all-in AWS Premier Partner and Managed Services Provider specializing in the startup ecosystem. With over 800 customers and 500+ AWS certifications, Automat-it brings hands-on expertise in AI, DevOps, and FinOps to empower fast-paced startups to grow, deliver & win. Our customers save significant time-to-market and optimize their cloud performance and costs.

We work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.

We are looking for a Support Engineer with hands-on AWS and Linux experience, strong troubleshooting skills, and the ability to monitor, support, and optimize customer environments in a 24/7 setting.

📍 Work location - Ukraine

Responsibilities

• Respond to incidents according to playbooks 
• Provide customer support in rotating 8-hour shifts to ensure 24/7 coverage
• Monitor and troubleshoot network, infrastructure, and application issues
• Analyze metrics, alerts, and incidents to fine-tune algorithms and thresholds
• Maintain and document monitoring solutions

• Contribute to infrastructure automation and internal Support tools development

  

Requirements

• At least 1 year of experience in a similar position such as NOC/Tech Support engineer
• Hands-on AWS cloud experience 
• Confident Linux OS knowledge
• Network troubleshooting and configuration
• GIT and scripting skills with either Python or Bash
• Web applications architecture understanding 
• Monitoring tools (Prometheus, Cloudwatch, etc.) and principles 
• Upper-intermediate English language proficiency
• Great customer service and confident business communication skills
• Strong troubleshooting and problem-solving skills, drive to prevent incidents
• Be innovative, learn new tools and best practices
• IaaC: CloudFormation, Terraform knowledge - advantage
• CI/CD: Jenkins, ArgoCD - advantage

• Containers orchestration: Docker, Kubernetes (EKS, GKE) - advantage

   

What Success Looks Like in Year One

• You demonstrate a strong understanding of the AWS services and infrastructure components monitored across customer environments, including customer-specific dependencies, alerting logic, and operational context. You use this knowledge to perform efficient root cause analysis and reduce investigation time during incidents.
• You demonstrate confident hands-on experience with the core monitoring toolset, including Datadog, CloudWatch, Grafana, Zabbix, and PagerDuty. You can independently configure monitoring for a new customer from scratch, including alerting, dashboards, and escalation flows tailored to the customer’s infrastructure and operational requirements.
• You demonstrate strong Сustomer Obsession, critical thinking, and analytical skills by going beyond alert acknowledgment to analyse patterns across metrics, logs, and events. You apply logical reasoning to identify root causes, distinguish false positives from real issues, improve alerting quality based on your findings, and help translate this ownership mindset across the team.
• You take effective ownership of customer issues, coordinate confidently with internal and external stakeholders, including DevOps, FinOps, AWS Support, and AWS TAMs.
• You can confidently act as the main engineer on shift, support new team members during their ramp-up, and help your shift partner follow the team’s operational flow, communication standards, and escalation process.

• You have successfully achieved the AWS Certified Cloud Practitioner and AWS Certified Solutions Architect - Associate certifications, and continue developing your AWS expertise by preparing for additional certifications aligned with your professional growth path.

   

Benefits

• Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.)
• International work environment
• Referral program – enjoy cooperation with your colleagues and get a bonus 
• Company events and social gatherings (happy hours, team events, knowledge sharing, etc.)
• Wellbeing and professional coaching
• English classes

• Soft skills training

   

Country-specific benefits will be discussed during the hiring process.

Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.

About the Role:

We’re looking for a talented and motivated C++ Developer to join our growing team. You’ll be working on integration solutions across multiple platforms, collaborating with experienced developers, and contributing to a fast-paced, innovative project. This is a great opportunity for someone eager to grow their skills while working with modern C++ and cutting-edge AI tools.

💡 We value strong problem-solving skills and algorithmic thinking! If you’ve participated in programming competitions, math olympiads, or similar challenges, we’d love to hear from you — even if your commercial experience is limited.

Requirements:

• Experience: 1+ years of commercial development.
• C++ Expertise: Solid knowledge of C++20/23
• Architecture: Experience with client-server architecture
• Protocols & Data: Familiarity with REST API, data exchange concepts, JSON and XML.
• Authentication & Authorization: Understanding and practical experience with Basic Auth, Bearer tokens, OAuth 1.0 / OAuth 2.0.
• Databases: Strong knowledge of relational databases and SQL.
• Technical Skills: Knowledge of algorithms, data structures, Git.
• AI: Experience leveraging AI tools for code assistance, analysis, and technical research.
• Language: Upper-Intermediate English or higher.

• Personal Traits: Self-motivated, productive, quick learner, curious, and structured thinker.

   

Nice to Have:

• Multithreaded and asynchronous programming.
• Cloud architecture knowledge.
• Familiarity with CMake, Boost, GTest, Qt.
• Understanding Networking basics and protocols (HTTP(S), TCP/IP, DNS, firewalls, VPN, etc.).
• Docker and containerization.
• Basic knowledge of scripting languages such as Python or JavaScript

• Experience with writing and maintaining OpenAPI (Swagger) documentation

   

We Offer:

• Medical insurance.
• Cozy office at Leonardo Business Center.
• Friendly and supportive team environment.
• Opportunities for professional and career growth.
• Access to AI-powered tools to enhance productivity and daily work.
• Involvement in a fast-growing project.

• Paid lunch, corporate and team-building events.

   

Your Responsibilities:

• Design, develop, and maintain integration flows across various platforms, APIs, databases, protocols, and data formats.
• Collaborate and review code with other developers to maintain technical standards.
• Follow existing development processes.
• Optimize and refactor existing code.
• Communicate and collaborate with Product and Support teams.
• Analyze and optimize technical solutions.

📍 This role is office-based in Kyiv during the probation period. After successful onboarding, there is flexibility to transition to a hybrid or remote work format.

We're looking for a motivated JavaScript developer at the junior or trainee level to join a team that builds production-grade web scrapers for enterprise clients. Your work will run on enterprise-level web data infrastructure used by some of the world's most recognizable brands - from Fortune 500 retailers like Nike to global technology companies like Philips - powering their market research, price intelligence, and competitive data pipelines.

This is a hands-on engineering role. You won't be writing toy examples - from early on you'll be building real scrapers that extract structured data at scale.

Responsibilities

- Analyze target websites using Chrome DevTools to understand DOM structure and network requests

- Write JavaScript scrapers using Cheerio and related libraries

- Craft precise CSS selectors and XPath expressions to reliably target data elements

- Use Postman to inspect APIs and reverse-engineer data endpoints where applicable

- Handle pagination, dynamic content, and common anti-scraping patterns

- Deliver clean, structured output data (JSON/CSV) per client specifications

- Maintain and update existing scrapers as target sites change

Tech stack

JavaScript, Cheerio, CSS Selectors, XPath, Chrome DevTools, Postman, Git

Requirements

- 1 year of JavaScript experience in any context (commercial, freelance, or project-based), OR currently enrolled in / recently graduated from a Software Engineering, Computer Science, or related program

- English B2 or higher - you must be able to read technical documentation and communicate with the team in English

- Understanding of HTML/DOM structure and HTTP basics

- Ability to learn independently and figure things out from documentation

Nice to have

- Any personal or academic projects involving scraping, parsing, or browser automation

- Familiarity with Node.js ecosystem

- Basic knowledge of how proxies or headless browsers work

What we offer

- Work on real client projects from day one - no synthetic tasks

- Mentorship and code review from experienced engineers on the team

- Remote-first, fully async-friendly - work from anywhere

About us

Jett Develops is a software development company. We're extending our digital presence across Medium, Reddit, and Facebook - and we're looking for a Community & Communications Manager to help us build it and run the day-to-day publishing and engagement.

What you'll do

• Medium: publish, format, and schedule our articles on our Medium publication - adding tags, images, and links, keeping the publication organized, and responding to comments from readers (we provide the content).
• Reddit and Facebook: engage daily - comment, reply, and join relevant discussions, following each community's rules.
• Distribute and cross-post our published Medium articles to relevant communities and discussions.
• Manage communication with our audience across Medium and Reddit: respond to comments and messages, and keep conversations active and friendly.
• Monitor communities and topics for relevant opportunities, and flag them to the team.
• Track engagement and report on what's working, keeping our tone of voice consistent across channels.

Requirements

• Written English at B1+ - you'll write short comments and replies (AI tools are fine).
• Good understanding of how online communities work (Reddit etiquette is a big plus).
• Comfortable working with publishing tools (Medium or similar CMS) - formatting posts, adding images and tags.
• Reliable, consistent, and self-organized - daily engagement is the heart of this role.

Nice to have

• 1+ year in community management, communications, SMM, or a similar role.
• Active Reddit account with karma; experience with Facebook groups or Medium publications.
• Interest in tech, software, or startups.
• Basic familiarity with content/scheduling tools.

We offer

• Part-time, fully remote, flexible hours.
• Long-term cooperation with a growing software company.
• Clear processes - our team creates the content; you focus on publishing and community.
• Friendly, direct communication and room to grow into a bigger content/community role.

Note

This role is about communication, community, and publishing - not writing articles. Our team creates the content; you publish it well on Medium, keep the conversations alive, and engage with our audience on Reddit and beyond.

We’re looking for a Copywriter (for Social Media) to strengthen our Marketing Team and help us grow and prosper!

Location: Ukraine preferred, fully remote.
Engagement: full-time.

 

Areas of Responsibility:

• Develop and execute comprehensive social media strategies aligned with campaign themes;

• Manage daily posting schedules across LinkedIn, Instagram, Facebook, X, YouTube, and Reddit with platform-specific optimization; 

• Create social media content calendar coordinating with Content Manager, Video Editor, and Paid Media Manager; 

• Adapt long-form content (blogs, whitepapers, case studies, videos) into engaging social posts tailored to each platform; 

• Develop platform-specific content strategies recognizing the unique audience and engagement patterns of each channel; 

• Plan and execute social media campaigns supporting launches, events, and lead generation initiatives.  

Required Qualifications:

•  2-3+ years of social media management experience in B2B technology, SaaS, or enterprise software; 
• Proven track record managing LinkedIn as primary B2B channel with demonstrated follower growth and engagement; 
• Expert knowledge of all major social platforms (LinkedIn, YouTube, Instagram, Facebook, X, Reddit) and their best practices; 
• Experience creating and managing social media content calendars and posting schedules; 
• Understanding of social media analytics and ability to translate data into actionable insights; 
• Visual content creation skills with knowledge of Canva, Adobe Creative Suite, or similar tools; 
• Strong written and verbal communication skills (English required; French is a plus). 

Nice to Have: 

• Experience in cloud computing, AWS, DevOps, or technical B2B social media marketing; 
• Background managing social media for regulated industries (healthcare, financial services); 
• Proficiency with social media management tools (Hootsuite, Buffer, Sprout Social, or similar); 

What we offer:

• Paid vacation — 16 days per year;
• Documented (16 days) and undocumented (5 days) sick leave;
• Leave for significant life events;
• Compensation for medical insurance (for our employees based in UA);
• Flexible working hours (start at 8.00-11.00 o'clock);
• Weekends according to the Ukrainian/Local calendar;
• Engaging projects with opportunities for career growth;
• Certifications, Udemy courses;
• Corporate events, team-building activities,
• Gifts and recognition from the company;
• A friendly, open, and supportive team culture without excessive bureaucracy.

We’re looking for a Data Researcher to support our lead generation team by building high-quality lead databases for outreach campaigns. This is a research-focused role - you’ll be responsible for finding the right companies and decision-makers, not just collecting random contacts. 

What you’ll be doing:
• Conduct research to identify target companies, leads, and decision-makers (2 campaigns per week). 
• Identify relevant contacts based on clear ICP and targeting criteria. 
• Segment and categorize leads (industry, company size, role, etc.). 
• Use tools like LinkedIn Sales Navigator, Apollo, Snaily.io, Lemlist, and others. 
• Validate and double-check data using open sources. 
• Continuously improve lead quality and targeting. 

What we’re looking for:
• Experience in data research / lead sourcing - 1+ years.
• At least 6 months of experience in the IT industry. 
• Good English communication skills (B1+/B2 or higher). 
• Understanding of the IT industry. 
• Proficiency with tools like LinkedIn Sales Navigator, Apollo, Crunchbase, or similar.

What we offer:
 

• Paid vacation — 16 days per year;
• Documented (16 days) and undocumented (5 days) sick leave;
• Leave for significant life events;
• Compensation for medical insurance (for our employees based in UA);
• Flexible working hours (start at 8.00-11.00 o'clock);
• Weekends according to the Ukrainian calendar;
• Engaging projects with opportunities for career growth;
• Certifications, Udemy courses;
• Corporate events, team-building activities,
• Gifts and recognition from the company;
• A friendly, open, and supportive team culture without excessive bureaucracy.

ThingsBoard, Inc. is a US corporation founded in 2016, with an R&D center in Kyiv, Ukraine. We are the main contributors and maintainers of the ThingsBoard open-source IoT Platform. We deliver and continuously improve a scalable, robust, and affordable IoT Platform that significantly reduces time-to-market for life-changing IoT solutions. We also help companies build outstanding IoT products based on ThingsBoard.

You'll create content and run marketing projects for ThingsBoard — an open-source IoT platform used by developers and companies worldwide. You'll work in a small marketing team and own your work end-to-end, from idea to published piece to results. Expect variety — blog, email, web, social, webinars — and a genuinely technical product worth understanding. A good fit if you like doing the work yourself, figuring out how things actually work, and seeing projects through to the finish.

Requirements:

• Understanding of basic digital marketing (channels, metrics, funnel)
• Experience in content creation
• Ability to manage projects and see them through to completion independently

• Upper-Intermediate English

   

Responsibilities:

• Create content across formats: blog posts, emails, web copy, social media
• Run marketing projects end-to-end — brief, coordinate contributors, launch, report (webinars, collaborations, feature launches)
• Keep the content calendar moving
• Plan and send email campaigns, and track how they perform
• Watch the numbers on your activities, explain what worked, and suggest what to try next

Will be a plus:

• B2B experience
• Background in tech (IT / IoT / hardware / dev tools)
• Experience with webinars, collaborations, or media
• Basic SEO and comfort with analytics (GA4 / GSC)
• You use AI tools to work faster

What We Offer:

• Competitive and transparent compensation based on your experience and impact.
• Meaningful product challenges and clear ownership.
• Supportive team environment with clear goals and feedback.
• Career growth with regular performance reviews.
• Medical insurance or compensation program.
• 17 vacation days and 10 sick leaves.
• Corporate English classes.
• Comfortable office in Kyiv, Podil, with a flexible schedule.
• Work on a global open-source product with 21k+ GitHub stars.

By submitting your CV, you consent to ThingsBoard Inc collecting and processing your personal data for recruitment purposes in accordance with our Privacy Policy and ISO 27001 requirements. Your data will be retained for 12 months from the date of submission and securely deleted thereafter unless you are hired. You may withdraw consent at any time by contacting us.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

Requirements
- Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
- Strong communication skills, both written and verbal, with the ability to adapt across different channels.
- Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
- Target-driven with proven ability to implement upselling or cross-selling strategies.
- Fluency in English and French.

Responsibilities
- VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
- Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
- Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
- Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
- Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
- Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

Who We're Looking For

We seek a Project Manager to provide leadership, coordination, and process management for our design and development teams.

• A natural communicator who can engage confidently with international clients in English
• Detail-oriented with excellent organizational and time management skills
• Able to understand both client needs and technical requirements
• Someone who can explain complex concepts in simple terms
• A responsible professional who thrives in a dynamic environment

Perfect Transition for Designers

This role is an excellent opportunity for professionals with design experience looking to advance their careers. Your understanding of design processes, workflows, and deliverables will be invaluable when communicating client needs to the team and reviewing work quality. Designers bring a unique perspective to project management—you already speak the language of both clients and creatives, understand the challenges of the design process, and can effectively translate business requirements into creative direction. Your visual thinking and problem-solving skills will help you excel in coordinating projects while maintaining the high-quality standards our clients expect.

Key Responsibilities

As a Project Manager at BN Digital, you'll serve as the crucial link between clients and our design/development teams.

• Develop a deep understanding of clients' business and objectives
• Gather and document requirements through direct client communication
• Maintain professional, friendly communication while advocating for BN Digital's objectives
• Kick off projects by clearly communicating client goals and requirements to the team
• Develop project timelines, cost estimations, and resource requirements
• Review and validate all deliverables before client submission
• Address delays or challenges promptly with alternative solutions
• Provide regular reporting on project progress and team hours
• Collaborate actively with designers and developers to meet deadlines
• Ensure team understanding of project requirements
• Identify and communicate team needs or blockers
   

Required Qualifications

• Upper Intermediate English or higher
• Higher education
• Background in business analysis, technical, or design competence

What We Offer

• Collaborative environment
• Variety of management challenges to grow your skills
• Paid sick leaves & vacations
• Flexible work options (office or remote)
• Social benefits after one year of service

We are looking for a proactive Retention Manager to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role: You will take ownership of the player lifecycle, ensuring our users stay engaged, active, and loyal.

• Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push).
• Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.
• Segmentation: Utilize RFM analysis and behavioral data to target the right players with the right message.
• Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.
• Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack: Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You:

• Experience: 1.5–3 years in CRM / Retention Marketing.
• Industry: Experience in iGaming or digital products is highly preferred.
• Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.
• Mindset: Analytical approach to data and a creative approach to problem-solving.
• Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer:

• Format: Remote work, 5/2 schedule.
• Payments in USDT (white crypto);
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

Reports to: Contact Center Lead

About the Role: We are looking for a communicative, energetic, and customer-oriented Contact Center Operator to join our team. In this role, you will be the voice of our brand — engaging with players, keeping them informed about exciting new offers, and helping them resolve payment issues.

Working closely with our Contact Center Lead, you will ensure every player feels valued and supported. If you are fluent in Portuguese, Italian, and Greek, love talking to people, and want to grow in a dynamic, fast-paced environment — we would love to meet you!

Key Responsibilities:

• Make outbound calls based on assigned tasks and scripts + sending SMS 
• Inform players about available bonuses, promotions, and offers
• Assist customers with failed payments and related issues
• Handle first-line customer inquiries and requests
• Prepare and submit daily activity reports in the approved format
• Participate in daily planning meetings and performance discussions

Requirements & Skills:

• Excellent spoken Portuguese, Italian, and Greek (C1/C2 level)
• Strong communication and active listening skills
• Friendly, confident, and outgoing personality
• Customer-focused mindset with a positive attitude
• Previous experience in a call center or similar role is a plus, but not required

Note: If you enjoy talking to people and creating positive customer experiences, we’d love to have you on our team!

We Offer:

• Format: Remote work. Schedule: Tuesday – Saturday (from 13:00 to 21:00). 
• Compensation: Competitive salary based on your experience + performance bonuses.
• Payments: In USDT (white crypto).
• Growth: Opportunity for professional and career growth within the project.
• Benefits: Paid vacation and sick leave, opportunities for continuous learning.

We are looking for a proactive Retention Manager with proven experience in the Italy GEO to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role

• Market Ownership: You will take ownership of the player lifecycle specifically for the Italian market, ensuring our users stay engaged, active, and loyal.
• Localized Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push) tailored to the Italian audience.
• Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.
• Segmentation: Utilize RFM analysis and behavioral data to target the right players in the IT market with the right message.
• Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.
• Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack

• Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You

• Experience: 1.5–3 years in CRM / Retention Marketing.
• GEO Expertise: Practical experience and a deep understanding of the Italian market (Italy GEO) is essential.
• Industry: Experience in iGaming or digital products is highly preferred.
• Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.
• Mindset: Analytical approach to data and a creative approach to problem-solving.
• Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer

• Format: Remote work, 5/2 schedule.
• Payments: In USDT.
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

We are looking for a proactive and creative Gamification Manager to take charge of our Smartico platform operations. If you know how to turn the user journey into an exciting game, have a strong grasp of engagement metrics, and are ready to build and scale effective processes—we want you on our team!

🎯 Key Responsibilities:

• Gamification Management: Design, configure, and launch comprehensive gamification mechanics (tournaments, missions, loyalty tiers, mini-games, bonus stores, etc.) on the Smartico platform.
• Monitoring & Analytics: Continuously track the performance of live campaigns, analyze user engagement metrics, and optimize existing mechanics to boost player retention.
• Customer Support Collaboration: Work closely with the support team to promptly resolve complex player escalations regarding bonus allocations or campaign mechanics. Create clear guidelines and help the support agents understand the logic behind active campaigns.
• Idea Generation: Proactively explore and implement new Smartico features and solutions to continuously enhance the overall User Experience (UX).

⭐️ We Offer:

• Format: 100% Remote work, 5/2 schedule.
• Payments: Reliable payouts in USDT.
• Remuneration: Competitive base salary + bonuses directly based on the results and success of the department you build.
• Growth: Tangible opportunities for professional growth and career progression within the project.
• Benefits: Paid vacation and sick leave.

Profile:

• We provide customer support and Implementation for business in retail and hospitality all over the world that use our products

• We are looking for enthusiastic team players with excellent English communication skills and desire to be a part of the international Client support team (based in Kyiv)!

• You are an analytical thinker, technical-minded and customer-oriented person with problem-solving abilities and strong customer’s needs understanding. Ideally, you have a Technical background or a strong desire to explore the field of software products.

Requirements:

• Fluent and literate English (MUST!);
• Ability to work night shifts (6 shifts: Kyiv time: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00; 22:00 – 07.00)

• An experienced PC user (General Microsoft Windows knowledge).

• Ideally, you have Technical background or strong desire to explore the field of software and Hardware products;

• Training and time-management skills

Soft Skills:

• Communication;

• Listening;

• Conflict Resolution;

• Empathy;

• Positivity;

• Self-Control.

Would be a plus:

• Previous experience in support function (is a big plus);

• Technical background and IT education ( is a huge plus).

• Experience in working with CRM and Jira;

Why you should choose us:

• We are a product company and you will have a great opportunity to work with advanced and progressive products;

• Our position — great opportunity to implement your ideas!

• We are focused on growth and innovation;

No bureaucracy.

Compensation & Benefits:

• Work in successful U.S. IT company with an international team;

• Participation in challenging project that is famous and successful in the U.S. market;

• Career and proficiency development plans;

• Competitive salary;

• Paid vacation and sick leave;

• Health insurance;

• Referral program;

• Friendly atmosphere and corporate events;

• Comfortable office near downtown close to the metro station.

Responsibilities:

• Help existing and prospective customers by providing them timely and accurate information about eHopper products;

• Identify, analyze and troubleshoot technical issues and provide effective solutions;

• Respond to support queries via email, phone, and chat;

• Address procedural, configuration, software, hardware, and merchant services related issues;

• Provide clear and complete documentation and notes on all service inquiries.

About company:

eHopper is a product company located in New York that provides business management solutions to businesses around the world. Their key product, the eHopper Point Of Sale system enables business retailers to efficiently manage their operations, cut costs and promote repeat business with their customers. Today, eHopper Services, LLC continues to provide point of sale solutions, improve upon their products and influence innovation with business management.

Project Description:

eHopper’s primary product is a point-of-sale system utilized in retail and hospitality industry around the world. We continue meeting the challenges with a strong management team and a support infrastructure committed to work closely.

We need to keep the pace with the market changes and stay ahead of the curve and competition.

Our goal is to continuously improve our product respond to market!

Learn more about eHopper on ehopper.com

Our Customer Support Team works directly with our clients all over the world.

Our customer support agents have the unique opportunity of becoming experts in the field by learning the specifics of the retail industry and obtaining not only technical skills but knowledge of business processes, operational procedures and customers’ daily needs as well.

As a member of the eHopper Team you will be able to start and build your career in an international company where you can use your English skills and communicate on a daily basis with native speakers.

You will gain valuable knowledge and experience by collaborating closely with our Development team in Kiev and colleagues in our NY office.

Our culture of continuous career development will also provide you excellent opportunities for accelerated growth and promotion.

Film Director & Showrunner (AI-Tech Approach)

We are looking for a visionary Film Director & Showrunner to lead the creation of high-end short-drama series. This role is for a cinematic powerhouse who understands deep storytelling, blocking, and dramatic structure, but is also ready to embrace Generative AI as their primary production engine.

You don’t need to be a software engineer, but you must be digitally native and tech-curious. We need a storyteller who can translate a traditional director’s "eye" into the world of AI-assisted filmmaking, turning scripts into seamless, prestige-quality visuals.

The Role

As the lead creative, you will act as a "one-person studio." You’ll take a project from concept to final master, using AI tools to build worlds, maintain character consistency, and direct virtual "performances." You are the bridge between classic film theory and the future of automated production.

Responsibilities

* Showrunning & Vision: Lead the narrative strategy and maintain a cohesive "look and feel" across a complete short drama series.

* Directorial Leadership: Apply your mastery of lighting, composition, and performance to AI outputs, ensuring they mirror the quality of high-end television.

* Creative Asset Management: Use AI-assisted tools to build storyboards, shot lists, and backplates that align with your directorial vision.

* Technical Execution: Personally responsible for the final "director’s cut." While you’ll have support, you should be comfortable getting hands-on with generation, assembly, and refinement.

* VFX & Polish: Oversee (and perform) the cleanup of AI artifacts to ensure visual consistency and a seamless cinematic experience.

* Ethical Oversight: Ensure all content meets brand guidelines and respects intellectual property standards.

Requirements

* Professional Directing Background: Proven experience as a Film Director or Showrunner with a portfolio that demonstrates a deep grasp of "the language of film."

* Cinematic Mastery: An expert understanding of film theory, pacing, and how to evoke human emotion through a lens.

* Tech-Savvy Mindset: You should have a basic, functional understanding of AI tools (like Midjourney, Runway, or Luma) and a massive appetite to learn more. You aren't afraid of new interfaces or evolving workflows.

* NLE Proficiency: Expert-level skills in industry-standard software like Adobe Premiere Pro, DaVinci Resolve, or Avid.

* Post-Production Knowledge: High-level proficiency in After Effects or similar tools for masking, compositing, and "fixing it in post."

* Adaptability: The ability to find creative workarounds for the current limitations of AI technology.

Bonus Skills

* Experience with AI audio/music tools (e.g., ElevenLabs, Udio, Suno).

* A "hacker" mentality—someone who loves testing new tools the day they drop.