Jobs
2372-
· 57 views · 7 applications · 9d
Сustomer Support Associate for night shifts
Full Remote · Ukraine · Product · 1 year of experience · B2 - Upper IntermediateRequirements: — Must have a Bachelor’s degree from a recognized university; — Excellent verbal and written English skills; — Excellent interpersonal skills – can converse with irate/upset users or callers; — Prefer customer service background; — Be ready...Requirements:
— Must have a Bachelor’s degree from a recognized university;
— Excellent verbal and written English skills;
— Excellent interpersonal skills – can converse with irate/upset users or callers;
— Prefer customer service background;
— Be ready to work from 00:00 to 8 am;
— Prefer some healthcare knowledge, but not absolutely required.
Responsibilities:
— Respond to customer queries in a timely and accurate way, via phone, email or chat;
— Identify customer needs and help customers use specific features;
— Gather customers’ feedback and Assist in training junior Customer Support Representatives;
— Monitor customer complaints and reach out to provide assistance;
— Share feature requests and effective workarounds with team members;
— Inform customers about new features and functionalities.
Benefits:
a healthPrecision Team is a group of talented, progressive and passionate people with diverse interests and backgrounds. Our team shares a common vision and promotes a culture of openness and forward-thinking.
We provide benefits and perks to keep our employees happy, help boost creativity and productivity and also make the work atmosphere more inviting and really worth being a part of.
More -
· 253 views · 112 applications · 29d
Project Manager
Full Remote · Countries of Europe or Ukraine · 1 year of experience · B2 - Upper IntermediateRONIS is a custom software development and design company located in Ukraine. With 20 years of experience, we provide consultancy services, strategy planning, IT landscape architecture, custom software architecture, and development, as well as...RONIS is a custom software development and design company located in Ukraine.
With 20 years of experience, we provide consultancy services, strategy planning, IT landscape architecture, custom software architecture, and development, as well as integrations with existing systems.
Our company is focused on e-Commerce, Magento in particular.
With over 110 employees, we are now concentrating on deep learning, artificial intelligence, big data, and their importance in e-Commerce.
Responsibilities:
- handling client communication and helping the client to formalize requirements
- managing client expectations in terms of deliverables and deadlines
- managing the development process by working closely with the dev and QA teams
- delivering what has been promised on time and in quality
Requirements:
- proven experience as Project Manager/Scrum Master
- good level of written and spoken English
- strong understanding of Web technologies; technical background will be a plus
- understanding of project management methodologies used in iterative development environments
- general understanding of development technologies
- strong verbal, written, analytical, and interpersonal skills
- the ability to multitask
- proactive attitude, self-motivated, stress resistance
- strong attention to detail and focus on task completion
We offer:
- an opportunity to work in a fast-growing Ukrainian IT company
- сompetitive salary
- work with the best professionals in the industry who are willing to share their experience and work as one team
- outstanding offices and tools
- a friendly atmosphere
- paid vacation and sick leaves
More -
· 294 views · 33 applications · 14d
Junior PHP Developer
Full Remote · Ukraine · 1 year of experienceRequirements: - from 6 months of commercial experience - understanding of basic programming patterns, kiss, dry, solid principles - php (yii2) - sql (postgresql) - javascript (jquery, XMLHttpRequest, promise) - git Preferably: -...Requirements:
- from 6 months of commercial experience
- understanding of basic programming patterns, kiss, dry, solid principles
- php (yii2)
- sql (postgresql)
- javascript (jquery, XMLHttpRequest, promise)
- git
Preferably:
- sphinxsearch/elasticsearch
- memcached
- mongoDB
- GRASP
- integration/unit tests
- docker
More -
· 10 views · 2 applications · 1d
IT Sales Manager/ lead generation
Worldwide · 1 year of experience · B2 - Upper IntermediateAnd now we are looking for a person who will join our team as an IT sales manager with experience in this field. Requirements: - Upper-Intermediate/Advanced written English. - Strong communication and analytical skills. - Understanding the IT field. -...And now we are looking for a person who will join our team as an IT sales manager with experience in this field.
Requirements:
- Upper-Intermediate/Advanced written English.
- Strong communication and analytical skills.
- Understanding the IT field.
- Experience with UpWork, LinkedIn, etc.
- Understanding the difference between UI/UX, front-end, back-end.
- Understanding ~sales funnel~
- Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business.
- Skills in effective communication, building business communications.
- Stress resistance, self-organization, focus on the result, desire to work and earn.
Responsibilities:
- Extending the existing client base using freelance platforms.
- Establishing contacts with new customers.
- Analyze IT needs of clients.
- Develop long-term strategic relationships with key accounts.
- Manage contract negotiations, answer typical customer questions;
- Analysis & Increase in sales of the company (cross sales).
- Proper handling of internal documentation
We offer:
- Competitive salary and bonus system (to be discussed at the interview).
- Working hours: Mon-Fri, from 9:00 to 18:00.
- Education at the expense of the company (books, conferences, courses).
- Work on interesting projects with a team of professionals.
- Opportunity for professional and financial growth.
- Many interesting working days with a friendly team and management.
We will be glad to see you in our team!
More -
· 275 views · 104 applications · 3d
Python backend developer
Full Remote · Worldwide · Product · 1 year of experience · B2 - Upper IntermediateML learning and Computer Vision company is looking for a Python backend developer to join our team. Requirements: At least 0.5- 1 years of recent experience with Python frameworks Django and FastAPI Experience working with databases such as Mongo DB,...ML learning and Computer Vision company is looking for a Python backend developer to join our team.
Requirements:
At least 0.5- 1 years of recent experience with Python frameworks Django and FastAPI
Experience working with databases such as Mongo DB, Firestore
Understanding server architecture of web applications
Experience with Git
Nice to have:
Basic understanding of Node.js
Experience working with GCP and other cloud technologies
English at least B1/B2
Responsibilities:
Write a reliable code
Make quick and informed decisions
Plan and decompose tasks
A bit about DeepX
DeepX is an R&D intensive and innovation-driven consortium that provides Artificial Intelligence-powered Computer Vision solutions for businesses.
Please, take a look to find out more about us https://deepxhub.com/
We are a group of enthusiastic adherents who are passionate about the idea of improving this world’s safety by making Computer Vision technologies more advanced. Lifetime learning is our motto, we are admire ambition hard workers who are ready to face new challenges. If you feel like we might be on the same page, please, apply!
More -
· 62 views · 2 applications · 23d
Junior DevOps (NOC) (Only Vinnytsia or relocate to Vinnytsia)
Office Work · Ukraine (Vinnytsia) · Product · 1 year of experience · B1 - IntermediateWe are open to considering students. Can you imagine a new type of broadcasting services that will be the next level of online videos? Mission of our company is to make it real. We are using the most innovative, cloud-based technologies to provide our...We are open to considering students.
Can you imagine a new type of broadcasting services that will be the next level of online videos? Mission of our company is to make it real. We are using the most innovative, cloud-based technologies to provide our customers with brand new products, new markets and new opportunities. Do you want to join our team and be a part of this future? If you are ready to start your career with us just send us your CV.
What we are waiting from you:
— Work from office, office in Vinnytsia.
— Knowledge of *nix OS (Ubuntu, Debian, CentOS);
— Knowledge of basic network protocols;
— Knowledge of monitoring systems: (Icinga, Nagios, Grafana, Prometheus);
— Understanding Ansible, Docker, Kubernetes, Proxmox;
— Knowledge of web servers (Apache, Nginx);
— Understanding of troubleshooting;
— Ability to investigate and find information;
— Of course, teamworking;
— English Upper Intermediate.
Will be a plus:
— Need for skills;
— Knowledge of scripting languages (Bash, Python);
— Any kind of experience with system and network administration.
Responsibilities:
— Monitoring of the company’s product;
— Correction of some non-standard situations described in the product instructions;
— Troubleshooting and escalation.
What we are offering:
— Interesting and challenging tasks and projects;
— Regular salary review based on work performance;
— Training, personal development, and career opportunities;
— 3 after 3 working days (3 nights 3 weekends 3 days 3 weekends)with flexible working hours;
— Comfortable working environment, spacious and cozy office;
— Work in a professional team with an informal and friendly working atmosphere;
— English training;
— Paid sick leaves and vacations;
— Fruits, tasty coffee, tea, and cookies;
— Free parking.
More -
· 47 views · 17 applications · 1d
Project Manager to $1200
Full Remote · Countries of Europe or Ukraine · 1 year of experience · B2 - Upper IntermediateDuring this time, about 300 applications and websites have been created: custom ERP, CRM, medical solutions Odeza, web application development Exoticsacing, online booking WelcomeSaudi, online marketplace and review platform NoCowboys, official medical...During this time, about 300 applications and websites have been created: custom ERP, CRM, medical solutions Odeza, web application development Exoticsacing, online booking WelcomeSaudi, online marketplace and review platform NoCowboys, official medical education platform ExchangeCME.
We are looking for a Project Manager for our team, who will manage new projects and support existing ones.
Requirements:
- Understanding of Software Development Methodologies i.e. Agile / Waterfall
- Understanding of different engagement models (fixed price and T&M)
- Understanding of SDLC
- Excellent communication and negotiation skills.
- Good spoken and written English skills (most of the customers are US-based companies).
Responsibilities:
- Participation in selling activities: Participation in and facilitation of Estimation and discovery activities.
- Own the deliver projects from beginning to end, and ensure the quality of the delivery according to the expectations.
- Direct communication with customers (text and voice).
- Resource management: budget, people management.
- Risk and change management.
Will be a plus:
- Sales background
- Technical skills
We offer:
- Interesting and challenging work in a large and dynamically changing environment.
- Exciting projects with cutting-edge technologies.
- Competitive salary + bonus system.
- Work in a team of professionals.
Further salary growth and development in the company will depend on the results of work and on the employee’s personal qualities.
More
If you are interested in this vacancy, we will be happy to chat and answer your questions. -
· 34 views · 6 applications · 21d
Sales Manager to $1200
Full Remote · Countries of Europe or Ukraine · 1 year of experience · B2 - Upper IntermediateDuring this time, we’ve had well-established work processes and an excellent reputation, and have also created about 300 projects. For example custom ERP, CRM, solutions for the medical sphere Wibbi, web application development Exoticsacing, online...During this time, we’ve had well-established work processes and an excellent reputation, and have also created about 300 projects. For example custom ERP, CRM, solutions for the medical sphere Wibbi, web application development Exoticsacing, online booking WelcomeSaudi, online marketplace and review platform NoCowboys, official medical educational platform ExchangeCME.
We are looking for a responsible person who will work in a team with a lead generation manager and a project manager to increase the number of clients and work with them in a quality manner.
The tasks are as follows:
— Interaction with other roles of the sales process lead generation manager and other sales managers, as well as with the technical team and project managers;
— Negotiations with customers and closing deals.
— Flexibility and interchangeability with other roles if necessary for optimal functioning of processes.
— Preliminary assessment of the cost of projects for potential customers.Our requirements:
— ability to take responsibility for your work and good communication skills.
— good spoken and written English (Upper Intermediate and above);
— experience in working on Upwork;
— knowledge and practice of complex B2B sales methodologies;
— knowledge of the Software Development Life Cycle;
— understanding of LAMP web development technologies;
— experience in working in an IT outsourcing company (sales, management, etc.);For our part, we will help you understand our processes, projects and specialization.
More -
· 558 views · 216 applications · 20d
Full-Stack JavaScript/TypeScript Developer (React, Node.js)
Full Remote · Worldwide · 1 year of experience · B1 - IntermediateAt Inquire, we are on a mission to craft sophisticated, high-quality, and user-centered applications for startups and enterprises worldwide. We value innovation, continuous learning, and building amazing products together in a collaborative environment. ...At Inquire, we are on a mission to craft sophisticated, high-quality, and user-centered applications for startups and enterprises worldwide. We value innovation, continuous learning, and building amazing products together in a collaborative environment.
Our engineering team is on the lookout for passionate developers eager to make their mark and grow with us. If you're enthusiastic about creating exceptional software and thrive in a dynamic, growth-focused environment, we'd love to hear from you!
What You'll Do
- Develop & Innovate: Build and maintain web and cross-platform applications using React and Node.js.
- Collaborate: Work closely with cross-functional teams to craft new features and improve existing ones.
- Code Quality: Write clean, efficient, and scalable code. Participate in code reviews to uplift team standards.
- Learn & Grow: Stay ahead of the curve with the latest technologies and best practices.
- Impact: Contribute ideas to drive our projects forward and make a real difference! 🚀
About You
- JavaScript Proficiency: Solid understanding of modern JavaScript (ES6+). 💡
- Frontend Experience: Proficient in HTML5 and CSS3. 🎨
- Backend Experience: Hands-on experience building Node.js services with Express.js, Nest.js, Apollo, or similar frameworks. 🔧
- API Familiarity: Understanding of RESTful APIs. 🌐
- React: Experience with React and understanding of its core concepts. ⚛️
- State Management: Exposure to Redux, MobX, or another Flux-based state management library 🔁
- ORMs: Experience with at least one popular ORM — TypeORM, Drizzle, Sequelize or Mongoose. 🗄️
Extra Points For
- TypeScript Experience: Strong typing skills! 🛠
- Functional Programming: Understanding the functional paradigm. 🧠
- Open Source Contributions: Active on GitHub? We'd love to see your work! 💻
- Cloud: Experience with cloud providers. ☁️
- Can-Do Attitude: A "Getting Things Done" mindset. 🎯
What We Offer
More
💎 Modern technology stack - innovate and build products while staying on a cutting edge.
🌚 Young and easy-going team.
🕒 Flexible work schedule.
💻 Corporate MacBook Pro (if needed) for your optimal productivity.
🦄 Opportunities to work with young startups and global enterprises.
📚 Established in-house development practices.
✈️ Paid vacation and sick leave. -
· 99 views · 25 applications · 6d
Community Manager to $500
Part-time · Full Remote · Worldwide · 1 year of experience · B2 - Upper IntermediateAbout us Allbridge connects different blockchain ecosystems. We enable asset transfer between EVM and non-EVM blockchains. Our flagship products, Allbridge Core and Allbridge Classic, are already recognized as leading solutions in the market. By growing...About us
Allbridge connects different blockchain ecosystems. We enable asset transfer between EVM and non-EVM blockchains.
Our flagship products, Allbridge Core and Allbridge Classic, are already recognized as leading solutions in the market. By growing our team, we aim to enhance these products further, explore new opportunities, and solidify our position as a cross-chain infrastructure provider.
At Allbridge, we foster a supportive and growth-oriented workplace. We’re looking for a proactive and experienced Community Manager to join our team.
Your profile
We’re looking for a candidate who embodies the following qualities and skills:
- 2+ years of experience in customer support, community management, or a related role
- Strong communication skills, with the ability to build trust and rapport with customers and community members
- A proactive, empathetic, and solutions-oriented mindset when addressing customer needs
- Organizational skills to manage multiple customer inquiries and community interactions efficiently
Responsibilities
As a CM at Allbridge, your primary responsibilities will include:
- Serving as the first point of contact for customers and community members, providing timely and helpful support
- Monitoring and moderating online community spaces (Discord, Telegram, Twitter) to ensure respectful, constructive discussions
- Assisting and resolving product-related issues
- Escalating technical or complex cases to the appropriate internal teams and following up to ensure resolution
What do we offer?
At Allbridge, we’re committed to creating an environment where our team members can thrive. Here’s what you can expect when you join us:
- Competitive salary
We offer a competitive salary that reflects your skills, experience, and the value you bring to our team - Learn from seasoned Web3 professionals
Our team is made up of experts who are passionate about blockchain technology and are eager to share their knowledge with you - Opportunities to grow in a fast-growing industry
At Allbridge, you'll have the chance to grow your career as the industry expands, taking on new challenges and advancing your skills in a dynamic and forward-thinking environment - A place to foster creativity:
We value creativity and encourage our team members to think outside the box. Whether it’s brainstorming new ideas, developing innovative solutions, or contributing to the future of blockchain technology, Allbridge is a place where your creativity can flourish
How do we work?- Working schedule
You’ll work in flexible 8-hour shifts on a 3-days-on, 1-day-off rotation, depending on your preferred working hours - Remote work
This position is fully remote, allowing you the flexibility to work from wherever you’re most comfortable and productive
If you’re passionate about blockchain technology and excited to work in a dynamic and innovative environment, we encourage you to submit your application.
More -
· 45 views · 12 applications · 15d
Fintech Support Manager
Full Remote · Countries of Europe or Ukraine · Product · 1 year of experience · B1 - IntermediatePayAdmit is looking for a Fintech Support Manager to join our team! Essential professional and personal skills: - Working experience at the same position in Fintech 1+ years; - Processing of incoming requests in the mode of chats and mail (b2c/b2b); -...PayAdmit is looking for a Fintech Support Manager to join our team!
Essential professional and personal skills:
- Working experience at the same position in Fintech 1+ years;
- Processing of incoming requests in the mode of chats and mail (b2c/b2b);
- Monitoring the work of key clients and internal services;
- Strong knowledge of fiat/crypto transaction flow
- Experience in JIRA and Confluence service would be a plus;
- High responsibility and ability to accomplish tasks, result-oriented, multitasking, energetic;
- English at least Intermediate.
Responsibilities:
- Handling B2C/B2B requests from partners/clients.
- Solving issues with customers’ exchanges.
- Reserve rebalancing.
- Transactional monitoring in the back office.
- Rate adjustment under the control of financial manager/team lead.
- Working with negative reviews on exchange monitoring websites.
Working conditions:
- Work schedule 10:00 - 19:00
- Remote work;
- We provide all the necessary tools for your successful and comfortable work;
- Learning English at the expense of the company;
- Regular team building at the expense of the company;
- Ability to switch between projects and try yourself in different roles.
More -
· 131 views · 54 applications · 3d
Project Manager
Full Remote · Countries of Europe or Ukraine · Product · 1 year of experience · B2 - Upper IntermediateMachine Learning company looking for a Project Manager. (COO/ VP Ops growth opportunity). Machine Learning company looking for a Project Manager. (COO/ VP Ops growth opportunity). ----------- UPD: We will not respond to Telegram and other messengers...Machine Learning company looking for a Project Manager.
(COO/ VP Ops growth opportunity).
Machine Learning company looking for a Project Manager.
(COO/ VP Ops growth opportunity).
-----------
UPD: We will not respond to Telegram and other messengers chats.
Please use Djinni so we can respond to you properly. Thank you.
-----------
You are energetic, love technology and growth and have the following skills:
* Great people management skills
* Great documentation and process building skills
* Quality & Efficiency driven
* Understanding of project management principles in IT / software development (Scrum, Waterfall, Kanban)
* You are not afraid of IT projects documentation and Business Analytics. Gantt Charts, UML, Balsamiq Mockups, Mindmaps and similar are your friends
* Experience with JIRA, wiki-based documentation and other relevant tools
* Fluent written and verbal English
More -
· 76 views · 24 applications · 9d
Customer Support Specialist
Countries of Europe or Ukraine · Product · 1 year of experience · B2 - Upper Intermediate Ukrainian Product 🇺🇦Skylum allows millions of photographers to make incredible images faster. Our award-winning software automates photo editing with the power of AI yet leaves all the creative control in the hands of the artist. Join us on our mission to make photo editing...Skylum allows millions of photographers to make incredible images faster. Our award-winning software automates photo editing with the power of AI yet leaves all the creative control in the hands of the artist.
Join us on our mission to make photo editing enjoyable, easy, and accessible to anyone. You’ll be developing products with innovative technologies, providing value and inspiration for customers, and getting inspired in return.Thanks to our incredible team of experts, we've built a collaborative space where you can constantly develop and grow in a supportive way. At the same time, we believe in the freedom to be creative. Our work schedule is flexible, and we trust you to give your best while we provide you with everything you need to make work hassle-free. Skylum is proud to be a Ukrainian company, and we stand with Ukraine not only with words but with actions. We regularly donate to various organizations to help speed up the Ukrainian victory.
Skills we look for:
— At least 6 months experience in Customer Support;
— Upper-intermediate English is a MUST;
— Excellent communication skills;
— High level of personal responsibility;
— Positive attitude :)
Would be a plus:
— Interest in photography;
— Experience working with Photoshop and Lightroom;
— Knowledge in Zendesk;
— Experience in SaaS products
— Previous work during the evening hours
Your daily tasks will be:
— Handle and resolve all customers’ complaints and requests mostly in chat + emails;
— Answer technical and billing questions;
— Analyse and assess customers’ needs;
— Deliver information about benefits of the products to turn potential customers into paid ones.
Work schedule in 2 shifts:
— Morning 7:00-16:00
— Evening 15:00-00:00
What we offer:
For personal growth:
— A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools;
— An educational allowance to ensure that your skills stay sharp;
— English and German classes to strengthen your capabilities and widen your knowledge.
For comfort:
— A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly;
— The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work.
For health:
— Medical insurance;
— Twenty-one days of paid sick leave per year;
— Healthy fruit snacks full of vitamins to keep you energized.
For leisure:
— Twenty-one days of paid vacation per year;
— Fun times at our frequent team-building activities.
More -
· 147 views · 25 applications · 21d
Support Engineer Trainee to $650
Full Remote · Countries of Europe or Ukraine · Product · 1 year of experience · B1 - IntermediateVirtuozzo is a global technology company specializing in modern IT infrastructure solutions. We are committed to innovation and adaptability. Virtuozzo provides a comprehensive portfolio of solutions that enable service providers and enterprises to...Virtuozzo is a global technology company specializing in modern IT infrastructure solutions. We are committed to innovation and adaptability. Virtuozzo provides a comprehensive portfolio of solutions that enable service providers and enterprises to leverage containers, virtual machines, and software-defined storage - along with backups, image management, and automation tools. In addition, we offer a range of XaaS solutions, including cloud infrastructure, Kubernetes, DevOps automation, and hosting technologies, empowering businesses to deploy, manage, and scale applications and infrastructure efficiently.
We’re looking for a motivated Trainee to join our Support Team and grow into a full-fledged Support Engineer. This is a great opportunity to work on real-world technical challenges in a supportive, fast-paced environment, with the chance to gain hands-on experience and develop practical troubleshooting skills.Primary Duties & Responsibilities:
- Provide L2 24/7 technical support for our partners (alternative schedules available)
- Process and triage incoming L2-L3 support requests for the technical support service
- Learn how to research, diagnose, troubleshoot, and implement solutions to resolve customer issues, escalating when necessary
- Ensure timely and professional communication with customers
- Maintain and expand the Knowledge Base with key findings and troubleshooting guides
Skills Required:
- Basic understanding of how operating systems work, especially Linux
- Hands-on experience with Linux basics
- Basic knowledge of internet protocols (like DNS, HTTP, SSH, FTP, SMTP)
- Intermediate or higher level of English (both written and spoken)
- Willingness to learn and solve technical problems
- Good communication and attention to detail
- Ability to stay calm and focused under pressure
Bonus skills:
- Experience with virtualization (e.g., Proxmox, VMware)
- Familiarity with any monitoring or ticketing tools (e.g., Zabbix, Zendesk, Prometheus, Jira)
- Knowledge of networking and how to configure basic services (DHCP, DNS, VPN)
- Basic scripting skills (Bash/Python)
- Interest or experience with cloud platforms
- IT certifications (like LPI,Red Hat)
What You'll Achieve at Virtuozzo:
- Advance your expertise in Linux, cloud, and networking with real-world enterprise cases
- Gain deep experience in XaaS and containerized deployments
- Work alongside experienced engineers in a highly technical environment
- Develop your career at a fast-growing global tech company
- Understand how Linux powers major enterprises worldwide
- Enhance your communication skills through direct collaboration with customers
What We Offer
- Flexible hours and remote work options
- Space for creativity and experimentation within the company’s goals
- Share Options – everyone shares in our success with share options
- We help our team get private medical insurance
- A smart, friendly team that values reliability, simplicity, and automation
Your privacy is important to us. All information provided during the application process will be treated with the utmost confidentiality and used exclusively for evaluating your candidacy. By submitting your application, you agree to our privacy policy.
-
· 27 views · 2 applications · 1d
Technical Support Engineer L2
Full Remote · EU · Product · 1 year of experience · B1 - IntermediateARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products,...ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming.
Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.
Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!RNG Technical Support Engineer is primarily responsible for providing excellent customer service and technical assistance to Operators and Account Managers. They troubleshoot and resolve technical issues related to the Product issues (bugs, reports issues, game issues, etc.). The primary goal of the Technical Support Engineer is to ensure customer satisfaction and minimize downtime by providing effective solutions. RNG Technical Support Engineer reports to the Support Shift Lead during the immediate shift and Support Team Lead directly.
Primary responsibilities:
- Respond to customer inquiries and support requests promptly and professionally.
- Identify, troubleshoot, and resolve technical issues faced by Operators or their clients.
- Provide step-by-step guidance and instructions to customers to resolve technical problems.
- Collaborate with cross-functional teams, such as developers or product managers, to escalate and resolve complex technical issues.
- Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.
- Conduct research and gather information to provide accurate and up-to-date solutions to customers.
- Keep up to date with the latest trends, technologies, and updates related to the supported products or services.
- Assist in product testing, bug tracking, and providing feedback to the development team.
- Help Support peers with day-to-day tasks and professional development by sharing knowledge.
RNG Technical Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.
Proficiency requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Proven experience in technical support, customer service, or a related role.
- Strong problem-solving and analytical skills with the ability to diagnose and resolve technical issues.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
- Proficiency in using ticketing systems, CRM software, and other support tools.
- Familiarity with hardware, software, operating systems, and networking concepts.
- Basic programming or scripting knowledge is a plus.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong time management and organizational skills with the ability to prioritize tasks effectively.
- Customer-oriented mindset with a focus on providing exceptional service and satisfaction.
- English level Intermediate or higher
Hard skills
Monitoring skills:
- Familiarity with monitoring tools such as Grafana, Kibana, Zabbix, Prometheus, and Icinga is essential. It is critical to understand how these tools work and how to configure them to monitor various aspects of IT systems.
- Would be a plus to know key performance indicators (KPIs) and metrics for various IT systems (e.g., servers, databases, applications, networks). Understanding how to set thresholds and alerts for these metrics is necessary to monitor the health and performance of IT systems.
- Proficiency in log analysis using tools such as ELK (Elasticsearch, Logstash, Kibana), Graylog, or Splunk is valuable. Searching, filtering, and analysing log data to identify issues and trends is crucial for effective monitoring.
- Basic knowledge of incident management processes and tools such as ITIL, Jira, or ServiceNow is important. Understanding how to handle incidents, including incident identification, prioritization, escalation, and resolution, is crucial to ensure timely responses to issues.
Database skills:
- Proficiency in working with RDBMS such as Oracle, MySQL, PostgreSQL, Microsoft SQL Server, or SQLite. Understanding concepts like data modeling, tables, SQL querying, transactions, and indexing is essential.
- A strong understanding of SQL is crucial for working with relational databases. Proficiency in writing SQL queries, creating and modifying database schemas, and performing data manipulation operations (e.g., SELECT, INSERT, UPDATE, DELETE) is necessary.
- Would be a plus to know NoSQL Databases: Familiarity with NoSQL databases like MongoDB, Redis, or Elasticsearch. Understanding the different data models (e.g., document-oriented, key-value, columnar) and how to interact with these databases using their respective APIs or query languages.
- Basic knowledge of database security principles and best practices, including securing database access, encrypting sensitive data, implementing user roles and permissions, and auditing database activity.
- Understanding data governance principles, data quality management, and compliance requirements (e.g., GDPR, HIPAA) to ensure data integrity, privacy, and regulatory compliance.
API skills:
- Understanding the principles of good API design is essential. Skills in designing RESTful APIs, including defining resource endpoints, HTTP methods, request/response formats (e.g., JSON, XML).
- Knowledge of API security practices, including authentication mechanisms like OAuth 2.0 or JSON Web Tokens (JWT), securing API endpoints using SSL/TLS, handling authorization and access control, and preventing common security vulnerabilities (e.g., cross-site scripting, injection attacks).
- Skills in testing APIs to ensure their functionality, reliability, and performance. Proficiency in using tools like Postman, and Newman, validating responses, and handling edge cases.
Network skills:
- Understanding network topologies, protocols, and components is essential for designing scalable, secure, and efficient networks. This includes knowledge of concepts like VLANs, subnets, routing, and network segmentation.
- Familiarity with network protocols such as TCP/IP, DNS, DHCP, SNMP, ICMP, and routing protocols (e.g., OSPF, BGP) is crucial. Understanding how these protocols function and interact enables effective network troubleshooting and optimization.
- Proficiency in configuring network devices like routers, switches, firewalls, and access points is important. This includes setting up IP addressing, configuring VLANs, access control lists (ACLs), and implementing security measures.
- The ability to identify and resolve network issues is critical. Skills in packet analysis using tools like Wireshark, knowledge of common network problems, and understanding of network diagnostic tools like ping, traceroute, and netstat are valuable.
- Knowledge of network security principles and practices is vital to protect networks from unauthorized access, threats, and vulnerabilities. This includes concepts like firewall configuration, VPNs, intrusion detection systems (IDS), and secure network design.
Company offers:
- Fully remote work or work in a friendly team at modern office.
- Unlimited coffee, snacks and fruits.
- Health insurance.
- Free English language training.
- Gym membership.
- Real Agile.
- Competitive salary level.
More