Jobs

We are looking for an experienced Quality Control (QC) Manager to drive the quality assurance function within our Support organization. This role is focused on ensuring accuracy, consistency, and fairness across all evaluation processes, while continuously improving quality standards, reporting, and team performance.

The ideal candidate has a strong analytical mindset, hands-on QA experience, and the ability to optimize processes and elevate quality frameworks in a fast-paced environment.

Requirements:
- 1+ years of experience in Quality Control, or Customer Support Quality
- Strong understanding of QС processes, scorecards, and calibration
- Experience working with analytics, reporting, and QС tools
- Excellent attention to detail and analytical thinking
- Strong communication and feedback skills
- Ability to manage multiple priorities in a fast-paced environment

Responsibilities:
- Ensure high-quality standards across all customer support interactions
- Monitor and achieve QC KPIs (coverage, accuracy, consistency of evaluations)
- Conduct regular calibration sessions to maintain unified evaluation standards
- Review and validate evaluations, identify discrepancies and improvement areas
- Prepare regular reports (weekly/monthly) on quality performance and key metrics
- Analyze recurring issues and provide actionable recommendations
- Participate in the development and update of QC guidelines, scorecards, and internal standards
- Identify inefficiencies and drive continuous improvement of QC processes
- Collaborate with Team Leads, L&D, and cross-functional teams to enhance service quality
- Contribute to training initiatives based on QC insights
- Provide structured feedback to improve agent performance
- Handle and review disputed evaluations, ensuring fairness and transparency
- Monitor dispute trends and recommend process improvements
- Work with QC and analytics tools; support implementation of automation and AI solutions
- Ensure data accuracy and effectiveness of quality control tools

We offer:
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a detail-oriented and responsible Payment Officer to join our Gaming team. In this role, you will be responsible for processing customer withdrawals, monitoring payment transactions, identifying suspicious activity, and ensuring smooth payment operations in a fast-paced 24/7 environment.

Requirements:
- 1+ year of experience in Payments, Gaming, Fintech, or related industries
- Basic understanding of payment systems, payment providers, and transaction flows
- Familiarity with AML, KYC, and fraud prevention principles
- Experience processing withdrawals and handling payment operations
- Strong attention to detail and ability to follow procedures consistently
- Analytical mindset with the ability to identify irregularities and suspicious behavior
- Good communication and teamwork skills
- Ability to work under pressure in a high-volume environment
- Experience working in shift-based or 24/7 operations is a plus
- English level: Upper-Intermediate or higher.

Responsibilities:
- Process customer withdrawals accurately and within SLA timelines
- Monitor payment queues and ensure timely transaction handling
- Verify transactions according to internal procedures and compliance requirements
- Identify suspicious transactions, fraud patterns, or anomalies and escalate them when necessary
- Work closely with Risk, Anti-Fraud, Support, and Payments teams
- Handle high-volume transaction workflows efficiently
- Maintain high standards of accuracy and operational quality
- Report recurring issues and suggest process improvements
- Follow AML, KYC, and fraud prevention procedures
- Adapt quickly to changing priorities and operational demands.

We offer:
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

ARRISE - is an international IT company that develops and operates live gaming solutions for global platforms.

The team includes over 5,000 professionals across Europe and Canada. The main studio headquarters is located in Sofia, Bulgaria.

 

What you’ll do:

• Host card and table games in a live broadcast format
• Work in a professional studio with lighting, equipment, makeup, and styling provided
• Open, manage, and close game tables

• Collaborate with the studio’s technical and production teams

   

What the company offers:

• Competitive salary:
  €1120 base + bonuses → up to €1530 total
• Quarterly bonuses (up to €410)
• Paid relocation package to Sofia, Bulgaria
• Official employment and stable contract
• Health insurance from day one
• Meal vouchers, transport card, and sports program
• Daily preparation for live sessions (professional makeup & hair styling)
• Opportunities for career growth within an international company

Requirements:

• Willingness to relocate to Sofia, Bulgaria
• English level B1+ (spoken communication)
• Confident communication skills
• Neat and presentable appearance
• Willingness to work in shifts (40 hours/week or part-time)

• Responsible and disciplined

   

💡 No previous experience required — full training is provided before you start.

This role is a good fit if you:

• Are open to relocation and new experiences
• Feel comfortable in a public-facing role
• Want to work in a stable international company and grow in an IT-related environment

About the Company
We are hiring on behalf of our partner company, a fast-growing e-commerce platform connecting retail and wholesale buyers with suppliers globally. The company is focused on scaling its B2B operations and expanding its international partner network.
 

Responsibilities

• Identify and acquire new B2B clients (wholesale buyers)
• Manage and develop inbound (warm) leads
• Conduct outbound prospecting and build new partnerships
• Source and engage with suppliers (supply side)
• Analyze market trends and identify growth opportunities
• Build and maintain long-term client relationships
• Collaborate with internal teams (marketing, analytics, product, development)
• Participate in industry events and conferences
  
  Requirements
• English level: C1 or higher
• Russian: conversational level
• Previous experience in sales or business development is a plus
• Understanding of e-commerce or online business is preferred
• Strong communication and negotiation skills
• Proactive mindset and result-oriented approach
• High motivation to earn and grow
• Willingness to learn and develop in fintech / e-commerce
  
  What the Company Offers
• Performance-based bonus system with no cap
• Flexible working schedule
• Fast career growth opportunities
• Work in an international team

Hi there!

Softsich is a fast-growing international technology company that develops scalable B2B digital platforms. We are currently looking for a Product Manager who’s ready to grow with us and shape high-load, data-driven solutions used by international partners.

If you are systematic and focused on business impact, this role is for you.

Responsibilities:

• Managing the product area: roadmap, prioritization, backlog management using frameworks (RICE / ICE / WSJF).
• Analyzing key retention metrics and identifying growth opportunities.
• Formulating product hypotheses based on data: segmentation, behavioral cohort analysis, and funnel analysis for deposits and actions.
• Working with content: selecting and prioritizing new providers and titles, A/B testing of lobby, categories, recommendation blocks, and personalization of content delivery.
• Preparing technical requirements for development, design, and CRM teams; task acceptance; release quality control.
• Managing bonus economics: cost/benefit modeling and defending initiatives before stakeholders.
• Conducting competitive analysis: monitoring bonus offers and retention features in target markets.

Requirements:

• 2–3+ years of experience as a Product Manager / Product Owner, including at least 1 year in Retention, Bonuses, Games, CRM, or VIP-related areas.
• Understanding of key metrics and their relationships.
• Hands-on experience in hypothesis generation and validation: ability to define problems, hypotheses, success metrics, and testing plans.
• Strong data skills: confident use of BI tools (Tableau / Power BI).
• Understanding of bonus engine architecture and constraints (bonus types, requirements, contribution rates, and fraud/abuse prevention).
• Experience working with Agile / Scrum, proficiency in Jira, Confluence, Figma (at the level of reading designs).
• English level: Intermediate (B1+) for working with documentation, providers, and international teams.

Nice to have:

• Experience with CRM platforms (Smartico, Customer.io) and understanding of trigger-based communications.
• Experience with direct integration with content providers and understanding of their bonus tools (Bonus Buy, Tournaments API).
• Experience with gamification platforms and mechanics (missions, levels, achievements, leaderboards).
• Understanding of working in regulated markets and related bonus limitations.
• Experience building VIP / Loyalty programs from scratch or significantly improving them.

What we offer:
– Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
– 20 paid vacation days, sick leaves, and health insurance (UA/PL-based, other locations in progress).
– A supportive, friendly team where knowledge-sharing is part of the culture.
– Coverage for professional events and learning.
– Birthday greetings, team buildings, and warm human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

 Send over your CV now — we’d love to get to know you better!

We are launching a new, standalone direction focused on affiliate lead generation and partner networking. This is not a classic Affiliate Manager role. The position is centered around first contact, relationship-building, and lead generation, with strong emphasis on personal presentation, communication skills, and networking ability.

The Affiliate Lead Generator represents the company at international events, online platforms, and in direct communication with potential partners.

HOW YOU WILL MAKE AN IMPACT

• Generate a steady flow of new affiliate leads
• Establish first contact with potential partners (online and offline)
• Warm up and pre-qualify partners before handoff to the Affiliate team
• Actively communicate with affiliates via messengers, social platforms, and email
• Attend international industry events (e.g. Sigma, SBC, etc.) and participate in live networking
• Represent the company in a professional, confident, and engaging manner

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Well-groomed, presentable, modern appearance
• Confident and comfortable in public and online communication
• Strong interpersonal and communication skill
• Ability to build rapport quickly and naturally
• Comfortable with networking, live conversations, and follow-up messaging
• Good conversational English (spoken communication is essential)
• Willingness and availability to travel internationally

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We’re looking for experienced an Affiliate Manager to join our team! In this role, you’ll be at the heart of our partner program, building relationships and driving success for our affiliates and the company alike.

Are you ready to elevate your career in an innovative and dynamic environment that values growth and collaboration? If you’re eager to make an impact and develop your skills alongside a passionate team, we’d love to hear you! Join us, and let’s take your career to the next level together.

HOW YOU WILL MAKE AN IMPACT

• Develop and present tailored partnership proposals, effectively negotiating terms to build mutually beneficial agreements with new and existing affiliates.
• Guide and support partners through every stage of the partnership, ensuring a seamless experience and fostering strong, long-term relationships.
• Drive retention and motivation among existing partners by creating customized offers for different partner segments, and implementing a loyalty system for high-potential affiliates.
• Monitor and ensure the quality and compliance of affiliate-posted materials, upholding brand standards and message consistency.
• Analyze partner traffic to establish a comprehensive reporting system, leveraging insights to optimize strategy and drive improvements in key performance indicators (KPIs).
• Analyze key performance metrics (ROI, LTV, NGR, GGR, ARPU, ROAS, etc.) and implement strategies to improve their efficiency and overall profitability.
• Increase customer acquisition by driving higher traffic flow from partner sites to our products. Achieve and exceed KPIs related to acquiring new clients and partners, setting the bar for growth and performance.
• Use CRM tools to accurately track, maintain, and manage all partner contacts, ensuring up-to-date records and efficient communication.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum of 1,5 years of proven experience in affiliate marketing within the iGaming and Betting industry.
• Upper-intermediate or higher proficiency in English.
• Strong analytical skills to evaluate and optimize traffic funnels, identifying the most effective paths to conversion.
• Proficiency in creating clear and detailed technical tasks for developers and designers.
• Excellent organizational and time management abilities to handle multiple partners and projects effectively.
• Your soft skills, as well as negotiation skills, should be top-notch.
• You are available to travel and attend the conferences.

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Film Director & Showrunner (AI-Tech Approach)

We are looking for a visionary Film Director & Showrunner to lead the creation of high-end short-drama series. This role is for a cinematic powerhouse who understands deep storytelling, blocking, and dramatic structure, but is also ready to embrace Generative AI as their primary production engine.

You don’t need to be a software engineer, but you must be digitally native and tech-curious. We need a storyteller who can translate a traditional director’s "eye" into the world of AI-assisted filmmaking, turning scripts into seamless, prestige-quality visuals.

The Role

As the lead creative, you will act as a "one-person studio." You’ll take a project from concept to final master, using AI tools to build worlds, maintain character consistency, and direct virtual "performances." You are the bridge between classic film theory and the future of automated production.

Responsibilities

* Showrunning & Vision: Lead the narrative strategy and maintain a cohesive "look and feel" across a complete short drama series.

* Directorial Leadership: Apply your mastery of lighting, composition, and performance to AI outputs, ensuring they mirror the quality of high-end television.

* Creative Asset Management: Use AI-assisted tools to build storyboards, shot lists, and backplates that align with your directorial vision.

* Technical Execution: Personally responsible for the final "director’s cut." While you’ll have support, you should be comfortable getting hands-on with generation, assembly, and refinement.

* VFX & Polish: Oversee (and perform) the cleanup of AI artifacts to ensure visual consistency and a seamless cinematic experience.

* Ethical Oversight: Ensure all content meets brand guidelines and respects intellectual property standards.

Requirements

* Professional Directing Background: Proven experience as a Film Director or Showrunner with a portfolio that demonstrates a deep grasp of "the language of film."

* Cinematic Mastery: An expert understanding of film theory, pacing, and how to evoke human emotion through a lens.

* Tech-Savvy Mindset: You should have a basic, functional understanding of AI tools (like Midjourney, Runway, or Luma) and a massive appetite to learn more. You aren't afraid of new interfaces or evolving workflows.

* NLE Proficiency: Expert-level skills in industry-standard software like Adobe Premiere Pro, DaVinci Resolve, or Avid.

* Post-Production Knowledge: High-level proficiency in After Effects or similar tools for masking, compositing, and "fixing it in post."

* Adaptability: The ability to find creative workarounds for the current limitations of AI technology.

Bonus Skills

* Experience with AI audio/music tools (e.g., ElevenLabs, Udio, Suno).

* A "hacker" mentality—someone who loves testing new tools the day they drop.

We are looking for a hands-on AI content creator focused on generative AI tools for video, image, and sound production.

The role is execution-oriented. The main responsibility is creating AI-generated visual content based on scripts or instructions, working within a remote production team.

Responsibilities
Create short AI-generated video scenes (10–60 seconds)
Work with generative AI tools for image, video, and audio generation
Execute creative tasks based on scripts or instructions
Produce variations and iterations of AI-generated content
Experiment with different AI tools and workflows
Work under guidance of senior/middle creative leads

Required skills
Strong practical experience with generative AI tools
Experience with AI video generation tools (e.g. Runway, Pika or similar)
Experience with AI image generation tools (e.g. Midjourney, Stable Diffusion or similar)
Basic understanding of audio or sound generation tools
Ability to independently execute assigned tasks
Practical, hands-on mindset focused on production, not theory
 

Language requirements
Basic English required for communication and understanding tasks
Premiere Pro knowledge and experience is a plus

Nice to have
Portfolio of AI-generated video or visual content
Experience with short-form content creation
Personal experimental AI projects
 
We are an innovative company in the digital entertainment space (short drama series), specializing in next-generation short-form video content. Having already achieved millions of downloads, we are rapidly gaining traction in the global market.

We are cracking the formula for the next dominant entertainment format — mobile-first micro-series. In a market already generating over 2.3B downloads, the company broke into the US Top 10 highest-grossing apps in under a year (while still in stealth mode), by combining Hollywood-grade production with an AI-driven engine that continuously optimizes storytelling for retention, engagement, and monetization.

We are a startup that has already raised millions in funding.

We are looking for a BizDev Manager to join our team.
Our ideal candidate has exceptional written communication skills and is able to learn fast.

Requirements

•1+ years of experience in Business Development, Partnerships, Finance, or a related role

•Upper-Intermediate or higher level of English

•Experience in Traditional Finance (TradFi) (e.g., banking, investment firms, consulting, fintech)

•Basic understanding of or strong interest in crypto/Web3 (professional experience is a plus, but not required)

•Solid understanding of financial markets and investment landscape

•Experience communicating with partners, investors, and stakeholders

•Strong research and analytical skills (market research, deal evaluation)

•Ability to learn quickly, adapt, and work in a fast-paced environment

•Strong communication and relationship-building skills

Responsibilities

•Build and maintain relationships with partners, investors, and key stakeholders

•Support investor onboarding and ongoing investor management

•Manage and maintain deal flow, including sourcing and evaluating opportunities

•Conduct market research across both crypto (Web3) and traditional finance markets

•Support business development initiatives, including partnerships and growth opportunities

•Coordinate and support participation in industry events and conferences

•Assist with event-related activities, including networking and follow-ups

•Represent the company externally when needed

•Be open to occasional travel for events and conferences

We’re Rentberry — the first fully digital rental platform operating in over 80 countries. Backed by top VCs, featured by Forbes and The Wall Street Journal, and trusted by more than 10,000 investors, we’re redefining how people rent and invest in real estate globally.

We’re seeking an AI Automation Engineer to build and scale automation systems for marketing, growth, content operations, and internal business processes. This role is ideal for someone passionate about the modern AI ecosystem, process automation, and turning AI tools into reliable business solutions.

Responsibilities

• Design, build, and maintain AI-powered automations using n8n
• Create workflow automations for marketing, growth, content, and internal operations
• Work with models such as Claude, GPT, Gemini, and other LLMs
• Integrate third-party services and tools via APIs
• Build and optimize AI-driven workflows and orchestration systems
• Analyze existing business processes and identify automation opportunities
• Research, test, and implement new AI tools into team workflows
• Improve workflow reliability, efficiency, and scalability

About You

• Experience working with n8n or similar automation platforms (e. g. Zapier, Make)
• Understanding of workflow automation and system integrations
• Basic understanding of APIs and web services
• Hands-on experience with modern AI tools and language models
• Strong systems thinking and problem-solving skills
• Ability to work independently and proactively
• Genuine interest in AI and continuous learning

As a plus

• Hands-on experience with AI agents or autonomous workflows
• Proven ability to build AI automation systems in production environments
• Familiarity with tools such as Claude, GPT, Gemini, ElevenLabs, n8n, or similar tools
• Knowledge of marketing automation or growth workflows
• Strong understanding of the modern AI ecosystem and emerging AI tooling

What We Offer

• Competitive salary based on your experience and results
• 15 paid vacation days + 10 sick leave days
• Flexible remote-first work environment — work from anywhere
• Opportunity to grow within a fast-scaling global company
• Supportive team culture, open communication, and regular off-site events

About the Role:

We are building a strong support team for our US client — an online furniture store — and looking for a Customer Support Representative to deliver outstanding customer experience.

Requirements:

• Advanced (C1) spoken and written English
• 1+ year of experience in Customer Support/Customer Care, with mandatory phone-based communication experience
• Proven ability to confidently and clearly communicate with customers in real-time via phone calls
• Client-oriented mindset
• Ability to handle stressful situations calmly and professionally 
• High attention to detail
• Working evening shifts (15:00–24:00 Ukrainian time)

Key Responsibilities:

• Communicating with customers via phone, chat, and email
• Managing support tickets and ensuring timely resolution
• Handling calls with customers and vendors
• Providing high-quality service and maintaining customer satisfaction
• Collaborating closely with the US Customer Care team

We offer:

• A full-time job
• Paid vacation and sick leave
• Managing your taxes and accounting
• Optional benefits package that includes Health insurance, Gym membership, English courses, compensation of certification, courses, and training
• Creative and lively team of IT specialists, adequate management, and zero unnecessary bureaucracy

Required Skills

• BS/MS degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field, or currently enrolled as a student in the final years of the program.

• Embedded programming expertise with C/C++, experience developing on embedded MCU’s such as ARM cortex M series.

• Understanding of embedded wireless product design including software, firmware, and hardware drivers.

• Intermediate English level or higher (written / spoken).

As A Plus

• Experience of developing embedded applications / product software (SDK) for wireless communication standards.

• Experience with software test and continuous improvement.

• Understanding of low power wireless communication technology including protocols / stacks such as Bluetooth Classic, Bluetooth LE, Zigbee, Thread, or WiFi.

• Experience with GitLab.

• RISC-V experience.

• Experience with JIRA.

Responsibilities

• Implement software roadmaps (embedded applications and SDK) for our expanding range of low power wireless IoT SoCs, including Bluetooth, WiFi, HomeKit, Thread, and Connected-Home-over-IP.

• Enable selected RTOS and open source platforms on Telink’s RISC-V family of IC’s to cater for the needs for both vertical and long tail markets.

• Development of high-performance embedded software, continuous improvement and excellent software quality and performance across a wide range of wireless SoC hosts.

• Collaborate, discuss and develop new technologies and approaches with technology partners and customers.

We Offer

• Highly attractive monetary remuneration including bonuses.

• Medical insurance.

• Professional development opportunities / personal growth.

• Paid vacation (personal and public).

• Company social events.

Project Description

Telink Semiconductor is an acknowledged leader in silicon wireless technology. You will be a critical part of a global team with proven expertise in mixed signal silicon design and embedded software development. Together we will develop and deliver world class wireless solutions to empower select market segments; these include SmartHome, PC Accessories and Consumer Packaged Goods.

If you want to collaborate with us and have the skills and desire to drive an exciting future, please connect with us.

About AGOL Worldwide

AGOL Worldwide is a US-based specialized freight forwarder focused on premium, time-critical logistics. We move shipments where minutes matter and execution has to be flawless. Our world includes air cargo, automotive, IT hardware, aviation and AOG, importer of record, exporter of record, and high-stakes international operations across the Americas, Europe, and Asia.

Our tagline says it best. On time because we care.

We are growing our global operations team and looking for a sharp, organized professional who can keep complex international shipments moving and clients fully supported.

About the Role

You will be the operational engine behind our account managers and clients. This is not a passive coordinator role. You will own quoting, follow-ups, partner coordination, and the daily back-and-forth that keeps international shipments on track and clients informed.

You will work directly with our US team, our international agents, and our clients across multiple time zones. The role demands accuracy, speed, and clean written English.

What You Will Do

Build and send international freight quotes for IOR, EOR, and door-to-door services using our branded templates and pricing logic.

Coordinate with origin and destination agents to confirm rates, capacity, and timing.

Manage active shipments through milestones, exception handling, and proactive client updates.

Follow up on open quotes, pending approvals, and partner responses without dropping the ball.

Maintain organized records of quotes, shipments, and partner communications in our systems (Linbis, Front, SharePoint, and others).

Support account managers with client-facing communications, status updates, and documentation.

Help identify operational gaps and suggest improvements.

What We Are Looking For

Strong written and spoken English. This role lives in email and client communication.

2 plus years of experience in freight forwarding, international logistics, supply chain operations, or a related field.

Solid understanding of air cargo, customs basics, and international shipping documentation.

Sharp attention to detail. We handle shipments where small mistakes cost real money.

Ability to manage multiple shipments and quotes in parallel without losing track.

Comfort working with tools like Outlook, SharePoint, shared inboxes, and TMS or forwarding systems.

A proactive operator mindset. You follow up, you close loops, you take ownership.

Available to work hours that overlap with US Eastern Time.

Nice to Have

Experience with IOR and EOR services or global trade compliance.

Spanish or Portuguese in addition to English.

Familiarity with Linbis, CargoWise, or similar forwarding platforms.

Experience supporting Fortune 500 or enterprise accounts.

What We Offer

Monthly salary in USD, paid reliably and on time.

Fully remote work with a serious, professional international team.

A fast-moving environment where your work has real impact on real shipments.

Direct exposure to premium clients across automotive, IT, aviation, and global trade.

Long-term growth potential as AGOL continues expanding internationally.

How to Apply

Send your CV in English along with a short note explaining your relevant logistics experience and why this role fits you. Applications without a brief intro will not be reviewed.

We’re looking for Technical Support Agents to join our support team in Kyiv. You’ll work alongside a Support Shift Lead, handling inbound customer queries, coordinating with production partners to ensure smooth live event delivery, and serving as the front line for our platform.

This is an excellent opportunity for someone early in their career who is technically curious, a strong communicator, and energized by the fast-paced nature of live events. You’ll learn a lot, work on real problems in real time, and play a direct role in keeping live sports on air for viewers around the world.

Shift Schedule
This role operates on day and evening shifts as part of a shift-based support structure (no night shifts).

Responsibilities

• Respond to inbound customer queries via our ticketing system, providing timely and helpful support
• Coordinate with production partners to ensure live events are delivered smoothly and issues are resolved quickly
• Monitor live event delivery and flag issues proactively before they escalate
• Troubleshoot technical issues related to streaming, integrations, and platform access
• Document incidents, resolutions, and useful information for the team knowledge base
• Escalate complex issues to the Support Shift Lead or engineering teams as appropriate
• Participate in shift handovers, ensuring open items are clearly communicated to the incoming team
• Provide feedback on recurring issues, customer pain points, and potential improvements

Requirements

• Strong written and verbal communication skills in English
• Comfortable learning technical concepts - you don't need to be an engineer, but you should be curious and quick to pick things up
• Organised and detail-oriented, able to manage multiple queries and priorities at once
• Calm under pressure and able to think clearly during live events
• Reliable and punctual: shift-based work requires consistency
• Comfortable working rotating shifts as part of a 24/7 operation, including nights and weekends
• Team player who communicates openly and supports colleagues

Nice to Have

• Previous experience in customer support, technical support, or a help desk environment
• Interest in or familiarity with live streaming, video, or sports broadcasting
• Exposure to ticketing systems, CRMs, or support tooling
• Basic understanding of APIs, web technologies, or streaming protocols

What You'll Learn

• How live streaming platforms work at scale
• Technical troubleshooting across video delivery, APIs, and integrations
• Incident management and escalation in a live operations environment
• How to work effectively in a fast-paced, globally distributed team

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.