Jobs

YELK is a web development outsourcing agency that provides scalable digital solutions for SMEs and enterprise clients across the EU and the USA. We specialize in delivering custom web development, design, and AI integration services.

We’re looking for a Sales Manager to become a key player in our business development efforts. You’ll work across multiple outbound channels, lead and mentor a lead ge team, close deals, and ensure a smooth handover to the delivery team.
 

Our sales engine is already rolling with two 2 channels and 2 dedicated lead generators:

• Upwork: 3 Top-Rated Plus accounts targeting different technologies.
• LinkedIn: 3 active accounts for outreach and lead generation.
• Email: Warmed-up domains and full infrastructure for cold outreach.

Our Tech Stack:

• Sales tech stack: Lemlist, HeyReach, Instantly, FullEnrich.
• CRM & Tools: HubSpot, LinkedIn Sales Navigator.

What You’ll Be Doing:

• Manage, mentor, supervise 2 lead generators, oversee KPIs, provide feedback, and optimize their performance.
• Close Deals and work closely with Upwork lead generators—support bidding, qualify leads, and close contracts
• LinkedIn Outreach guide the LinkedIn lead generation process using automation tools to book qualified calls
• Run Email Campaigns. Launch and manage cold email campaigns based on ICP; iterate and refine based on data
• Collaborate with PM, CTO, and delivery teams to craft proposals, estimates, and pre-sales materials
• Maintain sales reporting process and present performance updates to CEO

What We’re Looking For:

• Familiarity with web development outsourcing (WordPress CMS, modern front-end frameworks, design principles, SDLC).
• Fluent English with strong communication, presentation, and rapport-building skills.
• Solid understanding of the full sales lifecycle and qualification frameworks (e.g., BANT, MEDDIC, SPIN).
• Hands-on experience with GTM tools like Lemlist, HeyReach, Instantly, Clay, etc.
• Proven track record in building and A/B testing outreach sequences and optimizing based on performance.
• Experience in LinkedIn social selling and relationship-building strategies.
• Familiarity with web development outsourcing is a big plus.

We offer:

• Paid 21 days of vacation and sick leave.
• Free morning schedule (start from 9 to 11 am).
• An engaging team environment where your voice is heard and initiatives are supported.
• Market competitive salary and benefits based on conversion rates.
• Educational budget, upskill courses, and workshops.
• 100% remote. 

Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team.

This position is with a US-based software company providing custom development and AI implementation for North American clients. The team builds and maintains production software, including AI-enabled systems, and works in long-term client engagements.

Team members operate as part of an internal, distributed team and collaborate directly with client stakeholders.

What we’re looking for

• Fluent in spoken English (В2+, work with US customers);
• Experience from 0,5 year in a relevant position;
• Be flexible with the US schedule. Working hours from 16:00 pm to 00:00 Kyiv Time;
• Ability to prioritize tasks for the team and coordinate multiple projects in a changing environment.

What you’ll be doing

• Full cycle of project management: from participation in pre-sales preparation to the stage of successful implementation/support of the project;
• Prepares a daily, weekly, and monthly plan;
• Work with technical documentation;
• Provide reporting on the progress of tasks and the project;
• Tracking workload, deadlines, and progress on each project’s tasks.

What We Offer:

• Working hours aligned with US time zones, typically 16:00–00:00 Kyiv time.
• English lessons to support clear and confident communication.
• Paid vacation and sick days.
• Fully remote work.
• Opportunities for professional growth within the team.
• Structured, personalized onboarding to help you ramp up effectively.

Hiring stages: Recruiter screening → Skills assessment interview → Final culture fit interview.
 

Apply with your resume and a short note outlining your relevant experience. You can also submit it through our website at comeback.ua. Selected candidates will be contacted by Come Back Agency.

Do you want to start your career as a skilled Project Manager?

Join our IT outsourcing company and learn how to manage projects and build great relationships with clients. If you’re excited about making a difference in a lively environment, we’d love to have you on our team! Take the first step toward a bright future with us!

Requirements:

• Theoretical knowledge, understanding of project management processes and tools, as well as the SDLC and methodologies (Agile: Scrum, Kanban; Waterfall еtc);
• Knowledge of different task-tracking systems such as Jirra or Trello;
• Knowledge of Project Documentation:  Basic understanding of important project documents like WBS, Burndown Chart, Project Charter, Communication Plan, Timeline, and Roadmap. 

• English level: Advanced or Fluent (a must-have);

   

• Traffic Light Problem-Solving Approach:

🔴Red: You can clearly identify critical red flags that require immediate escalation for resolution.

🟡Yellow: These are tasks or issues that need your attention and should be flagged for further review or discussion.

🟢Green: You can solve problems on your own by researching online (e.g., Googling, using AI tools) or looking up relevant guides and documentation. 

You are structural: As we have determined processes for each project, we are looking for someone who can follow the guidelines. 

• Good Presentation Skills: Having good presentation skills means being able to summarize information clearly, highlight key issues, and confidently propose solutions to both your team and management.
• Coffee and face detection. You are skilled at reading faces—one look at your client or colleague, and you can instantly tell if they've had their morning coffee.
• Finances. Basic understanding of how finance works in projects. As a Trainee Project Manager, it's important to understand that going over budget can put the success of a project at risk. Your role is to monitor costs and prevent overspending. 
• Adaptability to Change: You can easily adjust when priorities change or problems come up. For example, if a client request changes suddenly, you can quickly reorganize your tasks to meet the new requirements and keep things moving forward.
• Quick Learner – Absorbing new information like a sponge (Bob) and skills efficiently, even in high-pressure situations.

• Miscommunication is something you never heard about because you deep dive into every nitty-gritty detail that is discussed with a client or a team. You tell others info without double sense.

   

✅ Will be a plus:

• Project management experience in an any IT product, outstaffing, outsourcing company;
• Knowledge in other areas of the IT field (such as Account Manager, Project Manager, Business Development Manager, Quality Assurance, Software Developer, Business Analyst, Product Owner) is not mandatory but can be beneficial for better collaboration and understanding within the team.

• Сompletion of various courses (such as: Project Management, QA, Software Engineering etc). 

   

🔥 Responsibilities:

• Manage several teams on short- and long-term projects.
• Participate in team members' formal assessments.
• Manage client expectations.
• Manage budgets, scope, schedule, quality, and estimation of the projects.
• Take part in demos and status meetings with clients and developers.
• Prepare reports and documentation about the projects.

• Represent the company in front of customers, departments, and other parties as required. 

   

🎁 What you’ll get:

• Flat hierarchies and short decision paths, openness to new ideas.
• Flexible working schedule.
• Reimbursement for professional certification.
• Annual paid vacation — 18 working days.
• Paid sick leave — 10 working days.
• English classes.
• IT club card — applicable to the Lviv region.
• Sport classes compensation.
• Comfortable office locations or remote work.
   

Hi there!

We’re Jett Develops - a digital product design & development agency working with startups and growing tech companies in FinTech, GreenTech, SaaS, and EdTech.

We already have an established Upwork process and several company profiles.
 

Now we’re looking for a person who will take ownership of client communication, discovery calls, and coordination of the lead generation team.

This role is about keeping the pipeline active, structured, and high-quality.

What You’ll Do

• Monitor new job posts on Upwork using our filters
• Identify relevant projects based on budget, niche, and fit
• Write and send personalized proposals
• Communicate with clients in Upwork chat after they respond
• Qualify leads and clarify project scope and goals
• Lead discovery calls with potential clients
• Choose the right company profile and case studies for each opportunity
• Maintain an active and organized pipeline in CRM / Google Sheets
• Coordinate junior lead generators and support their work
• Ensure consistent quality of proposals and client communication
• Work with Sales and Tech teams to clarify project requirements

What We’re Looking For

• Strong written and spoken English
• Experience with Upwork (lead generation, proposals, or sales)
• Ability to talk to clients and lead calls confidently
• Understanding of how IT / agency services are sold
• Structured mindset and attention to detail
• Ability to coordinate people and keep processes organized
• Ownership and proactive attitude

Nice to Have

• Experience leading discovery calls
• Previous coordination or team lead experience
• Familiarity with Slack, CRM, Google Sheets
• Background in tech, marketing, or sales

What You’ll Get

• Key role in managing our Upwork sales channel
• Established processes and clear workflow
• Direct communication with founders
• Fully remote and flexible schedule
• Competitive compensation based on experience
• Growth toward Sales Manager / Operations

How to Apply

Please answer:

• What experience do you have with Upwork?
• Have you ever communicated with clients or joined sales calls?
• How would you rate your English speaking and writing skills?

Team Jett Develops

Hi there!

We’re Jett Develops, a digital product design & development agency working with early-stage startups and fast-growing companies in FinTech, GreenTech, SaaS, and EdTech. Our clients have raised over $20M and built products used by companies like Microsoft and Evergrow.

We’re ready to launch and scale a new outbound sales direction, and we’re looking for an experienced Head of Outbound Sales to lead this process.

This role is about building the LinkedIn and email outbound sales channel from scratch, while relying on existing internal standards, processes, and expertise that we already have as a company. You’ll have freedom in execution, but not chaos. We value structure, clarity, and measurable results.

What You’ll Do

• Build and launch our LinkedIn and email outbound sales direction from zero, following approved company standards
• Develop outbound strategy: ICPs, messaging, sequences, testing, and optimization
• Work hands-on with outreach in the early stages
• Set up clear processes, workflows, and reporting for outbound sales
• Hire, onboard, and manage a team of SDRs and Lead Generation Specialists
• Define KPIs, track performance, and improve conversion rates
• Collaborate closely with founders, marketing, and delivery teams
• Continuously improve outreach quality based on data, feedback, and modern tools, including AI-powered solutions

What We’re Looking For

• Proven experience in LinkedIn and cold email outbound sales, preferably in IT, digital services, or SaaS
• Experience building or scaling outbound sales processes
• Team management experience is required
• Strong understanding of B2B sales funnels and decision-making processes
• Excellent written English. Clear and professional communication is a must
• Strategic thinking combined with a hands-on mindset
• Ability to take ownership and drive results independently
• Experience using AI tools in sales, lead generation, personalization, analytics, or outreach automation

Nice to Have

• Experience working in an IT outsourcing or product company
• Experience selling services to startups or SMBs in US or EU markets
• Previous leadership role in sales or revenue-related functions
• English level: Upper Intermediate or higher

What You’ll Get

• Opportunity to build a key sales direction from the ground up
• Clear expectations, existing standards, and support from the team
• High level of ownership and influence on company growth
• Flexible remote work within a full-time schedule
• Transparent communication and fast decision-making
• Competitive compensation plus performance-based bonuses
• Long-term growth into a Head of Sales role

How to Apply

Please answer a few short questions:

1. What experience do you have with LinkedIn and email outbound sales?
2. Have you built or managed outbound sales teams before?
3. What markets and clients have you worked with most?

4. Do you use AI tools in your sales work? If yes, which tools and how have you used them?

    

Let’s build a strong and scalable sales engine together.

Team Jett Develops

Arounda is a full-cycle Digital Product Design and Development agency, operating on the market since 2016. Our main clients are American and European technological companies.

We are looking for a Junior Strong UX/UI Designer able to understand business requirements and any technical limitations, as well as be responsible for conceiving and conducting user research and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes.

Required Skills:

• 1+ years of experience in commercial projects
• Basic knowledge of Figma, Sketch, AI, PS tools
• English level upper intermediate and higher
• Understanding the design process
• Understanding the principles of adaptive and responsive layout
• Proactivity and responsibility
• Ability to give and accept constructive criticism
• The ability to correctly express one's thoughts

What you will need to do:

• Creation of corporate websites and landing pages
• Creation of iOS and Android applications
• Conducting UX research (Research of competitors)
• Creation of information architecture
• Creation of design concepts
• Creation of adaptive and responsive design
• Prototyping
• Creation of UI Style guide
• Creation of graphics and illustrations

We offer:

• Interesting foreign projects
• A well-coordinated team
• Market salary (depending on level)
• Flexible work schedule from 8:00/12:00 to 16:00/20:00
• Education and trainings are partially paid by the agency
   

We look forward to your CV and a cover letter explaining why you want to work for our company. Candidates without an active link to their portfolio are not considered. A cover letter is optional and not required as part of your application.

If you’ve read through our job description, start your application with the word 'momentum'. This will help us understand your attention to detail.

We are a fast-growing fintech project building a modern payment infrastructure for international digital businesses.

We invite a Junior Payment Account Manager to join our team and start a career in the global payments and fintech industry.

This role is a strong entry point into the international payment ecosystem, where you will learn how real payment operations work and gain hands-on experience with PSPs, merchants, and payment providers.

What we offer

• Opportunity to start a career in fintech and payment processing
• Training and mentorship from experienced payment professionals
• Work with real payment infrastructure and international partners
• Fully remote position
• Friendly and supportive international team

Responsibilities

• Support merchant accounts and payment operations
• Communicate with payment providers and partners
• Assist in monitoring payment performance and transactions
• Support senior account managers in daily payment operations
• Learn how PSPs, payment routing, and payment flows work

Requirements

• Strong English (B2 or higher)
• Interest in fintech / payments / online business
• Good communication skills
• Responsible, attentive, and eager to learn

Our team works with global merchants, payment providers, and PSPs, helping businesses manage and optimize their payment flows across different markets.

If you are interested in building a career in payments and fintech, we would be happy to welcome you to the team.

We are looking for a detail-oriented and analytical 1C Specialist to join our team. In this role, you will be responsible for maintaining data accuracy within the 1C system, optimizing accounting and operational processes, and supporting system improvements to enhance overall business efficiency.

HOW YOU WILL MAKE AN IMPACT

• Enter, verify, and update data in the 1C database
• Ensure accuracy and completeness of primary documentation in the system
• Automate accounting, warehouse, and management processes
• Analyze company business processes and prepare technical specifications for optimization
• Configure directories, documents, registers, and reports in 1C
• Test system enhancements and implement new functional solutions
• Prepare analytical reports for management
• Provide consultation support to employees on system usage
• Collaborate with developers and external contractors regarding system improvements

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• At least 1 year of experience working with 1C-based products
• Understanding of accounting and management accounting principles
• Experience handling and processing large volumes of data
• Skills in analyzing and documenting business processes
• Basic knowledge of SQL (preferred)
• Strong attention to detail and high level of responsibility
• Ability to work efficiently with large amounts of information

NICE TO HAVE

• Experience in automating accounting processes
• Participation in implementation or customization of 1C configurations
• Understanding of 1C integration principles with other systems
• Strong analytical thinking and structured approach

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

You will work directly with the marketing team and support research, analytics, and execution across our education brands.

This role is ideal for someone analytical, structured, and ambitious — who wants to understand how marketing really works behind the scenes in a product company.

What You Will Do

Market & Audience Research

• Conduct market research in the global Health & Fitness niche
• Analyze competitors, positioning, funnels, and offers
• Study target audience segments and customer behavior
• Collect and structure insights for strategic decisions

Analytics & Performance Support

• Assist in analyzing marketing funnels and campaign performance
• Work with performance marketing data (traffic, CTR, CPA, ROAS, LTV)
• Support reporting and dashboard preparation
• Help identify growth opportunities based on data

Strategy & Product Marketing Support

• Support go-to-market research for new education products
• Assist in defining ICP and value propositions
• Help structure hypotheses for testing
• Participate in marketing planning sessions

Who We’re Looking For

• English level: B2  (mandatory)
• 6 moth –1 year of experience in digital marketing (internships/freelance count)
• Strong analytical mindset
• Interest in performance marketing and product strategy
• Basic understanding of digital marketing channels
• Comfortable working with spreadsheets and structured data
• Attention to detail and ability to work independently

• Strong desire to grow into a Marketing Strategist

   

What You’ll Get

• Real experience in an international product company
• Exposure to full-cycle marketing and product launches
• Mentorship from experienced marketers
• Fast professional growth
• Opportunity to grow into a Marketing Strategist role

Hello! Our company specializes in developing projects on WordPress. That’s why we are looking for passionate professionals who understand the importance of deep architectural knowledge and adherence to development standards. Our projects involve long-term support in the years following development.

We implement projects of varying complexity, from simple landing pages to fully custom booking systems and automation solutions for client businesses. This requires deep expertise in large-scale development and custom plugin creation.

Our projects are built from scratch—from design to the final product. They meet current SEO trends and achieve high PageSpeed scores in the green zone.

We are looking for someone who understands what it takes to meet these requirements, can find creative and reliable solutions, and will strengthen our team.

Tech Stack:

• PHP
• MySQL
• HTML
• CSS (Sass)
• JavaScript
  
   

Requirements:

• 0.5-1 years of commercial experience in web development
• Team player
• Experience working with GIT
• Familiarity with Figma
• Elementor
• ACF Pro
• Gutenberg blocks
• WooCommerce
• REST API
• Understanding website optimization principles according to Google PageSpeed requirements
• Ability to develop and maintain custom plugins
• English level B2+
• Preference is given to candidates who use copilot in their development work
• Ability to formulate a proposal for a technical solution for the client
• Ability to independently identify a problem and fix it
• Independence in performing tasks
  
   

What You Get:

✅ Full support during development.
✅ Remote work with flexible scheduling.
✅ Friendly and collaborative team.
✅ Competitive salary based on experience and skills.
✅ Personalized career growth program.
✅ Salary review every 6 months.
✅ Corporate & team trips (unfortunately, only after the war or with a partial team).
✅ Efficient project management for smooth workflows.
✅ 20 paid working days per year for vacation and sick leave.

 

Artilab is a talented team of experienced web application developers based in Kyiv, Ukraine. We have been on the IT market for over five years, using our expertise to deliver high-quality projects to our clients. The growth of our business is a direct result of our clients' success!

Test Task:

Completing a test assignment is a required step in the application process. The task will be provided separately after your application is received.

DBB Software - is a software engineering IT company from Ukraine with a unique point of difference. We provide an exciting concept involving highly trained and vetted remote software developers to provide businesses with everything they need in the information technology space. Whether it’s end-to-end IT or smaller, focused areas and individual projects, we cover it all, and our approach allows us to offer exceptionally competitive pricing.

During 8 years in the IT market, we successfully released more than 30 projects and have a wide geographic of clients in Europe, USA, and Canada.  

Now we continue growing and extending our team so we warmly invite Junior DevOps Engineer to our team in Dnipro city! 

What requirements are important for this role:

-At least one year of experience in a relevant position, focusing on service development and internal tooling;

-Familiarity with automating and deploying in cloud environments like AWS or GCP;

-Basic knowledge of infrastructure-as-code practices with tools like Terraform, including familiarity with services such as EKS, RDS, and VPC Networking;

-Understanding of application monitoring and observability tools, e.g., Datadog;

-Experience with CI/CD pipeline automation tools like GitHub Actions, CircleCI, or ArgoCD;

-Competency in developing software with languages such as Go, Typescript, Python, or similar;

-Familiarity with managing Kubernetes environments and related tools like Helm.

What we are expecting from new teammate:

-Assist teams in the development, testing, and deployment of software modifications;

-Set up and manage monitoring, alerting, metrics, and logging systems, along with associated dashboards;

-Employ infrastructure as code (IaC) practices using tools like Terraform for efficient infrastructure management;

-Support the design of infrastructure for CI/CD pipelines, containerization, and orchestration workflows for diverse applications;

-Help implement and automate security protocols, governance structures, and compliance checks;

-Upper-Intermediate level of both spoken and written English;

-Ability to work in our Dnipro office required.

Working with our team is:

-Flexible schedule;

-Benefit package with paid vacations and sick leaves;

-Salary reviews on a regular basis;

-Autonomy in decision-making, no bureaucracy and pressure;

-People-oriented culture and healthy atmosphere in the team;

-Whole support from company management;

-Office in Dnipro with whole BCP support: generators, power stations, and Starlink, only office type of work.

Job Description

Your influential mission. You will...

• Take responsibility for creating algorithms and mathematical models representing a game.
• Design and implement advanced mathematical models and algorithms for games.
• Present results and findings in a clear, structured manner.
• Work closely with the Back-end developers.
• Validate, simulate, and sign off game models to ensure they work as intended.
• Troubleshoot technical implementation issues with engineers.

• Provide answers and explanations to relevant mathematical questions for game designers, engineers, compliance, and other departments.

   

Qualifications

Components for success. You...

• Have a university degree in mathematics or programming.
• Have at least 2 years of work experience as a mathematician or developer in a math intensive environment (e.g., finance, data, gaming).
• Demonstrate practical knowledge of at least one programming language.
• Possess a strong foundation in algorithms and data structures, including understanding of algorithmic complexity.
• Have excellent working knowledge of combinatorics, probability, and statistics.
• Are familiar with MS Excel.

• Have intermediate English proficiency.

   

You'll get extra points for...

• Knowledge of parallel computing.

• Experience in gaming/gambling industry.

   

Thrive in a culture that values...

• Empowerment, support and mentoring. Initiative-taking, positive and confident approach at the workplace.
• Global scope and inclusive working environment.
• Constant learning and development opportunities.
• Active lifestyle and mental well-being.
   

Additional Information

CASINO MOBILE TEAM
Our team designs and develops high‑performing casino games for an established and rapidly growing program. As a Game Mathematician, you will be involved throughout the entire game creation process—collaborating closely with producers, designers, and developers to craft engaging and mathematically sound game experiences. Your work will include designing game mechanics, building and analyzing mathematical models, creating paytables and probability structures, and ensuring balance, fairness, and regulatory compliance.
The team values innovation, analytical thinking, and continuous improvement—combining proven company methodologies with modern mathematical and statistical approaches. You will join a dynamic international environment, contributing to high‑impact games developed specifically for the Florida market.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

The Product is a situation management software platform that enables situation planning, response, and analysis for the security, safety, and emergency markets. By integrating and correlating information from multiple and diverse systems across the organization and coordinating response actions, the Product ensures that everyone in the operational chain knows what is happening and what to do.

The team is responsible for customization the product and adding additional functionality by:
– developing the custom workflows according to customer requirements using Tibco StreamBase technologies;
– preparing custom dashboards using Qlik Sense
– troubleshooting different issues using log files.

You will be involved in preparing workflow requirements and responsible for the full development cycle and post-deployment support.
 

Requirements

Minimum 1 year of experience in software development under Windows OS

Hands-on expertise in dashboards/BI tools and front-end development
Knowledge of relational database systems (MS SQL)
Knowledge of HTML, CSS and JavaScript
Basic knowledge of C# or Java (preferred), or any OOP language
Understanding JSON and XML format
Experience with Git

Will be a plus:

Knowledge of how to develop applications using Tibco StreamBase
Knowledge of Qlik Sense
Knowledge of jQuery and Bootstrap
Knowledge of ASP.NET MVC
Knowledge of Java or C#
Experience with Azure DevOps

High self-learning ability
Broad system view
Independent worker
Good English
Good interpersonal skills, team player

Job responsibilities

– Create new and support the existing applications developed using Tibco StreamBase
– Support the existing Tibco StreamBase applications in case of new requirements or issues
– Create new or modify the existing dashboards according to customer requirements using Qlik Sense
– Create new forms using a customer’s web content management system

 

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.
 

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.

We’re Hiring: Customer Support Agent

Our mission: to deliver world-class gaming experiences by providing fast, reliable, and customer-centric support that builds trust, satisfaction, and long-term loyalty. We are looking for a Customer Support Manager to manage our support daily operations and ensure an outstanding experience for every player.

What You’ll Do:

• Deliver high-quality, timely, and professional assistance across all communication channels (live chat, email, etc.);
• Ensure hitting personal KPIs (list of KPIs) and continuous improvement;
• Participate in developing and optimizing support processes, workflows, and internal knowledge bases to increase efficiency and service quality;
• Handle complex escalations and ensure that critical cases are resolved quickly and in line with company standards;
• Gather and analyze customer feedback and support data to identify trends, pain points, and opportunities for product and service improvements;
• Ensure compliance with regulatory requirements and internal policies in all customer communications.

What We’re Looking For:

• Proven experience in Customer Support management within the iGaming, gambling, or similar fast-paced digital industries;
• High level of autonomy in resolving customer requests or going through a proper escalation process;
• Deep understanding of customer service KPIs, quality assurance processes, and performance management.
• Data-driven mindset with the ability to identify trends and turn them into improvement suggestions.;
• Excellent communication skills and a customer-first approach, + fast typing and proficient PC / Internet user;
• Ability to manage multiple priorities, adapt quickly to change, and stay solution-oriented under pressure.

Experience:

• 1+ years of experience in Customer Support.
• English B2+ level.

Why You Should Join Us:

• Competitive Compensation: Enjoy a competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with learning opportunities and clear growth paths.
• Exciting Challenges: Join a fast-growing company at the forefront of the iGaming industry.

Apply now and help us elevate the player experience, build a world-class support function, and make a lasting impact in the iGaming world.

Location: Lviv, office

Role Overview:

We are looking for a Technical Documentation Writer for a manufacturing company in the field of radio electronics. You will be responsible for creating, maintaining, and updating technical documentation: manuals, instructions, user guides, release notes, and other documents required during the development process.

Key Responsibilities:

• Creation and updating technical documentation.
• Compiling product updates and preparing various types of user materials: user guides, product briefs, datasheets, instructions, release notes, and more.
• Collaboration with Engineering, QA, Customer Support, and other teams to gather the necessary information for writing technical documentation.
• Organizing and structuring information in a logical way to ensure easy navigation and readability.
• Involvement in testing the company’s innovative hardware solutions.
• Writing and maintaining technical content for different audiences, including product and technical teams, developers, and other stakeholders.

• Translating complex technical concepts into user-friendly language.

   

Requirements:

• Preferably technical education — (avionics, electronics, radio engineering, robotics, systems engineering, or other related fields).
• Preferred experience in technical writing — at least six months.
• English — Upper-intermediate or higher.

• Proactivity, communication skills, attention to detail, and a desire to learn and grow.

   

We Offer:

• A dynamic environment of highly skilled engineers developing unique hardware and software solutions.
• An opportunity to improve technical writing skills, explore new tools, and gain hands-on experience working with Git.
• Potential for career growth within the company depending on your interests — QA, development, engineering, and more.
• Competitive salary, official employment, employee reservation, social guarantees, and stable working conditions.
• Flexible work schedule with the possibility to combine work and university studies.
• 24 calendar days of paid vacation, paid sick leave, and all other benefits guaranteed by law.

Send us your CV and become part of a team of true professionals who are passionate about what they do!