Jobs

Location: Remote
Schedule: Full-time, Mon-Fri, 9:00 AM-6:00 PM (Prague time)
Employment: Official employment
Compensation: Up to $1,500/month, depending on interview results and experience level

About the role
We're looking for a Motion Designer to join our team and create high-performing, dynamic video ads for our Sweepstakes project. You'll work closely with the marketing team, turning ideas into scroll-stopping creatives and iterating on them fast.

What you'll do

• Create video ad creatives for Sweepstakes campaigns
• Generate and edit AI-generated video using tools such as Midjourney, Runway, Pika, Kling, Sora, and similar
• Animate interfaces: mobile apps, gameplay, notifications, wins, deposits, and withdrawals
• Design win effects and other visual effects for ad creatives
• Edit fast-paced ads and craft strong hooks for the first seconds of each video
• Handle color correction, stabilization, compositing, and video retouching
• Adapt videos for different ad platforms, resolutions, and formats
• Turn team feedback into quick revisions and new creative iterations

What we're looking for

• 1+ year of experience as a Motion Designer
• Confident use of Adobe After Effects, Premiere Pro, and Photoshop
• Ability to create dynamic ad videos with a strong opening
• Hands-on experience with AI tools for video and image generation
• Experience creating AI content, including lip-sync and voice cloning
• Understanding of ad creative principles: offers, bonuses, cashback, free spins, deposits, wins, and withdrawals
• Comfort working with frequent feedback and multiple iterations of the same creative

Nice to have

• Experience in gambling / iGaming / Sweepstakes (not required)
• Experience working with affiliate marketing or media buying teams
• Familiarity with Facebook Ads and TikTok Ads
• Understanding of retention mechanics and the psychology of holding viewer attention in ad creatives

What we offer

• Fully remote work
• Official employment
• 10 paid vacation days per year
• Schedule includes three 15-minute breaks plus a 1-hour lunch break
• No test assignment
• Hiring process: interview, followed by a technical interview with the team

Please note: camera and full screen sharing are required during working hours (except breaks).

We are building AI assistants for online stores - https://glaife.com.

They handle customer support and shopping help in the chat on the store's website and in email or messengers We set up the agent, connect it to the store's systems, and keep improving it.
 

Our agents already handle 20,000+ customer conversations a month for 2 US stores with $40M and $88M in annual revenue.
 

We're looking for a lead generation manager to fill our pipeline.
 

You'll work directly with the founder.
 

What you'll do:

• Research online stores in the US and Europe with $10–200M in revenue.
• Filter stores without AI customer support.
• Run email and LinkedIn outreach via automation tools.
• Handle replies and book calls for the founder.
   

What we're looking for:

• 1+ years of experience as an SDR with a proven record of results in the tech industry.
• English at Upper-Intermediate level or higher.
• Experience with tools like Sales Navigator, Linked Helper, Apollo, Instantly and Wiza, Claude
• Proactivity, a willingness to learn, and the drive to get things done.
   

What we offer:

• $1,000/month base salary.
• $100 per ICP meeting booked.
• Remote work.

Client is Swiss multinational industrial company – is one of the world’s leading providers of elevators and escalators. It produces, installs, maintains and modernizes industrial equipment in many construction sites of their customers.

GlobalLogic team is continuously developing solutions according to high quality standards, evolving in systems which guarantee safety and highly efficient and energy-saving device management.

Requirements

• At least 1+ year of experience in a Linux software testing environment or embedded testing experience
• Solid experience in Firmware and Software testing
• Understanding of security concepts (keys, certificates, authentication, encryption)
• Ability to find the root cause for revealed defects using combined methods (logs, core dump, REST APIs, etc)
• Experience in client-server model
• Experience in test execution, bug reports, and other test documentation creation and maintenance
• Effective communication skills to collaborate with cross-functional teams and convey testing results.

• English – (B2 level is a minimum, as we communicate in English)

   

Job responsibilities

• Develop and maintain the required test documentation.
• Develop and execute test cases and scripts to ensure that software products meet both engineering and product requirements.
• Actively anticipate in planning meetings.
• Generate test execution summary reports.
• Collaborate closely with Developers, Product Owners, and other QA team members to produce high-quality products.
• Support the prioritization of deliverables in a dynamic environment.
• Work in the office with the hardware
• Plan and execute integration and exploratory testing scenarios
• Possibility to work without supervision

Requirements

• 1+ year of hands-on experience in digital marketing, paid advertising, or targeting.
• Practical experience with Meta Ads (Facebook & Instagram) and Google Ads — campaign setup, monitoring, optimization, and performance analysis.
• Experience with SEO and basic understanding of how SEO works.
• Basic or practical knowledge of AI Optimization (AIO) / Generative Engine Optimization (GEO), or strong interest in learning and developing these skills.
• Basic to intermediate knowledge of GA4 and Google Tag Manager, including event and conversion tracking.
• Ability to analyze campaign performance, website data, and key marketing metrics.
• Understanding of key paid advertising metrics such as CTR, CPC, CPM, CPA, ROAS, and conversion rate.
• English: B2 (Upper-Intermediate).
• Strong attention to detail, proactive approach, and willingness to learn.
• Willingness to actively use AI tools for research, content creation, campaign analysis, SEO/AIO, and process optimization.
• Ability to work with several projects and tasks simultaneously.

Responsibilities

• Set up, launch, monitor, and optimize Meta Ads and Google Ads campaigns for client projects.
• Analyze advertising performance and make adjustments to improve conversions, CPA, ROAS, and overall campaign performance.
• Work with different campaign types, audiences, creatives, keywords, and targeting settings.
• Conduct basic audience and competitor research to support advertising campaigns.
• Work with SEO, including keyword research, on-page optimization, content optimization, and basic technical SEO tasks.
• Support AIO/GEO optimization to improve clients' visibility in AI-powered search and answer engines.
• Set up and check GA4 and Google Tag Manager tracking, including events and conversions.
• Monitor website and advertising performance and identify areas for improvement.
• Analyze marketing data and prepare insights and recommendations for optimization.
• Work on several client projects simultaneously and meet agreed deadlines.
• Follow updates and trends in Google Ads, Meta Ads, SEO, and AI search and apply relevant approaches to projects.
• Use AI tools to make marketing research, campaign analysis, SEO, content, and other marketing tasks more efficient.

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- A high-performing project management team and an inspiring atmosphere of camaraderie;

- The opportunity to lead a talented team of top-tier developers and designers;

- Sports compensation to help you stay active and energized;

- Paid vacation and sick leave — because your well-being matters;

- Comprehensive health insurance coverage;

- A modern, comfortable office in the center of Lviv;

- An amazing team, warm atmosphere, and engaging corporate events.

Innoware is a leading IT consulting company, Microsoft Solutions Partner, certified in cyber and information security (ISO/IEC 27001). We help businesses enhance operational efficiency and ensure data security by implementing Microsoft ERP and CRM systems, Power Platform solutions, and delivering secure cloud IT infrastructure.

For over 24 years our team has successfully completed more than 500 projects in Ukraine and across 17 other countries. Our clients include well-known companies such as Ciklum, Deloitte, Datagroup, OKKO, KERNEL, Metinvest, the American Chamber of Commerce in Ukraine (ACC), SOS Children's Villages, and many other valued partners.

Demand for Innoware’s services and Microsoft solutions continues to grow – especially in Ukraine, where many businesses are transitioning away from 1C and other russian-origin systems. To support this growth, we are expanding our project team and inviting candidates to join us as a Microsoft Dynamics 365 Business Central Consultant at Strong Junior level. This is an opportunity to get involved in ERP implementation projects and grow with mentoring and training.

Key activities:

• Participation in D365 Business Central implementation and development projects for Innoware’s Ukrainian and foreign customers in a supportive and experienced team.
• Professional development through training, mentorship, Microsoft certification, and hands-on experience in real D365 Business Central projects and business scenarios.

Key responsibilities:

• Working with clients to analyze business processes, define target solutions, and align them within the D365 Business Central framework.
• Configuring and adapting standard D365 Business Central functionality according to customer business requirements.
• Preparing and aligning project documentation together with clients.
• Estimating effort and timelines for assigned tasks.
• Preparing functional specifications for the development team and collaborating with developers during implementation.
• Executing user acceptance testing to ensure the delivered functionality meets business needs and expectations.
• Supporting customers during UAT, deployment of new functionality, and Go Live.

Qualification:

• 1+ years of experience in implementing or supporting D365 Business Central system in a Consultant or Analyst role.
• Understanding of the core standard functionality of D365 Business Central and a desire to deepen that knowledge.
• Understanding of all stages of an ERP implementation project.
• Understanding of business process fundamentals (finance and/or logistics, sales, manufacturing, etc.).
• English proficiency at Upper‑Intermediate level or higher; fluency in Ukrainian.
• Nice to have: Microsoft certification; experience configuring Power BI.

Soft skills: 

• Attention to detail and a responsible approach to tasks.
• Willingness to learn, accept feedback, and develop your skills.
• Ability to work collaboratively in a team and communicate clearly.
• Interest in delivering quality results.

We offer:

• Dynamic work and diverse tasks in a growing D365 Business Central team.
• Participation in projects for Ukrainian and international clients, with English language practice.
• Learning and mentorship from experienced colleagues, including structured onboarding, an individual development plan, mentorship, regular feedback and support.
• Conditions for continuous professional development, career growth, and advanced training, including international Microsoft certification and support in obtaining it.
• Career paths toward System Architect, Project Manager, or Team Lead, depending on your professional interests.
• Our values and corporate culture: Innoware is an environment of open, professional communication, teamwork, honest relationships, and mutual trust. We support each other in both work and life. We hold a pro-Ukrainian stance, have not worked with russian companies since 2014, and actively support the Armed Forces of Ukraine.

Working conditions:

• Full remote format with the opportunity to work and meet with colleagues at Innoware’s Kyiv office – we’ll be happy to see you whenever you choose to come.
• Everything for work-life balance: paid vacation and sick leave (we know it’s obvious, but we want you to be sure), additional days off for selected public holidays. We’re dedicated to our work, but we also take time to rest.
• Permanent full-time contract with competitive remuneration.
• A grade‑based system with regular salary reviews based on your qualifications, performance results, and professional development.

We look forward to your application and getting to know you!

Please apply with your CV in Ukrainian or English. We will carefully review your application and contact you if your experience and qualifications match the role.

Join Innoware to grow your skills and work on projects with the support of experienced colleagues!

Find out more about Innoware: https://innoware.com/about/ 

Discover more Innoware vacancies: https://innoware.com/career/ 

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Position Summary: 

The Member Support Representative serves as the frontline support contact for members participating in loyalty programs powered by our platform. This role requires confident communication, empathetic problem-solving, and the ability to assist members via phone, email, and chat. You'll help resolve issues related to app functionality, loyalty program questions, account verification, and rewards redemptions, including processing balance adjustments when appropriate. 

Key Responsibilities: 

• Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses. 
• Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation. 
• Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs. 
• Educate members on program benefits, app features, and how to get the most out of their loyalty experience. 
• Follow internal workflows to escalate complex issues to retailer support or platform teams as needed. 
• Maintain accurate and complete documentation of all member interactions in the ticketing system. 
• Uphold service-level agreements for first response time and resolution, adapting tone and messaging to fit the situation. 

• Support high-volume periods and marketing campaigns with poise and efficiency. 

   

Requirements: 

• Prior experience in a customer-facing role (call center, email, or chat support preferred). 
• Proficiency in spoken and written English is required to ensure clear and effective communication with members. 
• Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience. 
• Comfortable handling difficult conversations and turning negative experiences into positive outcomes. 
• High attention to detail and a knack for identifying patterns in support issues. 
• Familiarity with CRM systems (FreshDesk, Zendesk, Salesforce, etc.), mobile apps, loyalty programs, or digital customer experiences is a plus. 

• A team-first attitude with the ability to multitask in a fast-paced, member-focused environment. 

   

Success Traits: 

• Confidence & Empathy: Projects assurance while staying patient and solution oriented. 
• Adaptability: Thrives in changing environments with varying support topics and priorities. 
• Ownership: Takes responsibility for delivering a great experience with minimal supervision. 

• Clarity: Communicates precisely, keeping the member informed throughout. 

   

 Schedule: 

• Minimum of 32 hours per week (Monday-Sunday), with scheduling based on business needs. 
• Availability during holidays is required. 

• Covering business hours between 6am – 6pm ET (we have different shifts).

   

  We offer:

• Long-term employment;
• Competitive compensation with regular performance based salary and career development reviews;
• Flexible working hours;
• Unique and friendly environment where everyone can explore and learn new technologies.

Koscom Networks is a growing U.S.-based telecommunications company specializing in fiber optic and telecommunications network construction. We are looking for a proactive and organized HR Assistant / Junior HR to join our team and support our HR processes and employees.

What you’ll do:

• Support employee onboarding and offboarding processes
• Prepare and organize HR documents, job offers, agreements, and other documentation
• Maintain and update employee information and HR databases
• Respond to employees’ HR-related questions and help resolve day-to-day requests
• Assist with preparing information for payroll and HR reports
• Help coordinate performance reviews and other HR processes
• Support the HR team with daily administrative tasks and internal communications
• Help improve and organize HR processes as the company continues to grow

What we’re looking for:

• 6+ months of experience in HR, recruitment, HR administration, or a related field
• B2 level of English
• Strong communication and organizational skills
• Attention to detail and ability to work with documents and data
• Proactive attitude and a strong desire to develop in HR
• Ability to manage multiple tasks at the same time
• Good knowledge of Google Workspace / MS Office
• Experience with HR systems, ATS, CRM, or similar tools is a plus

What we offer:

• Opportunity for professional growth within the HR team with the potential to progress to an HR Manager role
• Experience working for an international U.S.-based company
• Support and mentorship from experienced HR professionals
• Hands-on experience with onboarding, payroll, and other HR processes
• A dynamic and friendly team
• Remote work
• Competitive salary + performance-based bonuses

About Koscom Networks

Koscom Networks is a growing company with teams working across multiple U.S. states. We value initiative, responsibility, teamwork, and continuous professional development.

If you want to start or develop your career in HR and gain hands-on experience in an international company, we’d love to hear from you!

We are looking for flutter developer for our music software

( work in Lviv or Kyiv,

remote work possibility ):

www.MusConv.com

About the project:

MusConv is b2c music software which helps people synchronize their music between music services: Spotify, Apple Music, YouTube Music, Amazon Music, Tidal and others.

We offer:

Challenging interesting project

Professional growth and development program

Flexible schedule

Team of highly talented individuals

Access to developer courses like https://www.pluralsight.com

Mentor: code reviews, studying

We are looking for flutter developer to implement new features

We are looking for C# developer for our music software

( work in Lviv or Kyiv,

remote work possibility ):

www.MusConv.com

About the project:

MusConv is b2c music software which helps people synchronize their music between music services: Spotify, Apple Music, YouTube Music, Amazon Music, Tidal and others.

We offer:

Challenging interesting project

Professional growth and development program

Flexible schedule

Team of highly talented individuals

Access to developer courses like https://www.pluralsight.com

Mentor: code reviews, studying( fiddler, postman, asynchronous programming, etc.)

5% of sources is simple gui based on xaml( avalonia similar to wpf )

95% of sources is regular .net standard( backend to interact with different music services )

We are looking for C# developer to implement new features

Recruiter (US Telecom Market)

We are looking for a motivated and energetic Recruiter to join our growing HR team.

As an In-House Recruiter, you will play a key role in sourcing, interviewing, and hiring cable technicians across the U.S. market, supporting our fast-growing team of 300+ contractors.

Responsibilities

• Manage sourcing and pre-screening of candidates for open positions.
• Use multiple sourcing channels (Facebook, job boards, and professional platforms).
• Conduct 20+ candidate interviews and outreach conversations per day to assess qualifications and maintain a consistent hiring pipeline.
• Communicate with candidates, coordinate job offers, and assist with onboarding.
• Maintain and update candidate data in the CRM system and prepare reports for the Recruitment Team Lead.
• Collaborate with the recruiting team to close positions efficiently.
• Continuously improve recruitment processes and the candidate experience.

Requirements

• At least 1 year of experience in recruitment and sales.
• Experience hiring for the U.S. market.
• English level: B2+.
• Experience working with CRM systems.
• Strong sourcing skills (Facebook and other recruitment channels).
• Excellent communication skills and confidence when interviewing and engaging with candidates.
• Availability to work Monday–Friday, 9:00 AM – 5:00 PM EST (New York time).
• High school diploma or equivalent.

Nice to Have

• Experience in Telecom, Networking, VoIP, or ISP.
• Experience recruiting for technical roles.

Key Skills

• Strong communication and interpersonal skills.
• Ability to build rapport quickly with candidates.
• Proactive, organized, and results-driven mindset.
• Flexibility and willingness to learn.
• Team-player attitude.

About Koscom 

KOSCOM CABLE INC. d/b/a KOSCOM NETWORKS is an authorized contractor operating in 25+ U.S. states.

We provide technical staffing services for leading telecommunications and media companies, including Comcast, Spectrum, Verizon, and AT&T.

Our team includes 300+ professional cable technicians, and we continue to grow while maintaining the highest standards of quality.

REMOTE

Підтримка та розвиток Kubernetes-платформи: CI/CD, бази даних, мережа, моніторинг, бекапи та DR.

Стек:

• Orchestration: Kubernetes (k3s), Helm, KEDA

• CI/CD: GitLab CI

• Databases: PostgreSQL (CloudNativePG, PgBouncer)

• Cache & queues: Valkey / Redis, RabbitMQ

• Storage & backup: MinIO (S3), Velero

• Network & edge: ingress-nginx, Cloudflare (DNS, Tunnel, TLS, CDN), WireGuard

• IaC & secrets: Terraform, Ansible, SealedSecrets

• Observability: Prometheus, Alertmanager, Grafana, Loki, Alloy

Вимоги:

• Більше року досвіду в DevOps / SRE, досвід роботи з Kubernetes у продакшені, включно із self-managed кластерами (k3s, kubeadm тощо)

• PostgreSQL у Kubernetes: реплікація, бекапи, відновлення, connection pooling

• Linux та мережі: файрволи, DNS, TLS, VPN

• Terraform, Ansible

• Метрики, алерти та логи на стеку Prometheus / Grafana / Loki

• Практичний досвід disaster recovery

Буде плюсом:

CloudNativePG, KEDA, Velero, Cloudflare Zero Trust, GitOps (Argo CD / Flux).

Пропонуємо:

• віддалений формат роботи

• графік, який обговорюється

• оплату чергувань

• оплачувану відпустку

• оплачувані лікарняніch / Grafana)
 

We are looking for an experienced Media Buyer to join our team and take ownership of traffic acquisition and scaling through Facebook Ads in the iGaming vertical.

Responsibilities

- Launch, manage, optimize, and scale advertising campaigns in Facebook Ads;

- Work with the iGaming / Gambling vertical across different GEOs;

- Test new traffic combinations: creatives → audiences → offers → landing pages;

- Analyze campaign performance and identify growth opportunities;

- Optimize campaigns based on key metrics such as ROI, ROAS, CPA, CPL, CR, FTD, Deposit, GGR, and LTV;

- Work with advertising accounts, trackers, and analytics tools;

- Manage advertising budgets and ensure efficient traffic acquisition;

- Conduct A/B testing of creatives, audiences, offers, and campaign strategies;

- Scale profitable campaigns and quickly identify and stop underperforming ones;

- Work closely with Creative, CRM, Affiliate, and other teams;

- Research and implement new approaches to Facebook traffic acquisition.

Requirements

- 1+ year of experience as a Media Buyer;

- Strong hands-on experience with Facebook Ads;

- Experience in iGaming / Gambling / Betting;

- Solid understanding of traffic arbitrage and unit economics;

- Strong analytical skills and the ability to make data-driven decisions;

- Good understanding of key performance metrics: ROI, ROAS, CPA, CPL, CR, FTD, LTV;

- Experience with trackers and analytics systems;

- Proven ability to scale profitable campaigns;

- Experience managing significant advertising budgets;

- High level of ownership, proactivity, and result-oriented mindset;

- Willingness to constantly test new hypotheses and approaches.

Would be a plus

- Experience working with Tier-1 GEOs;

- Proven experience scaling Facebook Ads in iGaming;

- Experience managing large monthly advertising budgets;

- Understanding of iGaming bonus economics and key product metrics;

- Experience with anti-fraud systems and advanced traffic acquisition tools.

We offer

- Fully remote work;

- Competitive compensation: fixed salary + performance-based bonus;

- Opportunity to work with significant advertising budgets;

- Strong iGaming expertise and an experienced team;

- Opportunity to influence traffic acquisition and scaling strategies;

- Access to the necessary tools and resources;

- Professional and career growth opportunities.

If you don't just launch campaigns but know how to find profitable combinations, scale them, and take ownership of the results — we'd love to hear from you!

Job Summary

We are seeking a highly organized and detail-oriented professional to support project planning, execution, and control. This role combines the functions of a coordinator and junior project manager and requires strong communication skills, multitasking, and a proactive approach to problem solving.
The primary objective of this position is to ensure the smooth running of projects by coordinating teams, monitoring deadlines, maintaining documentation, and supporting communication with clients and stakeholders.

Key Responsibilities:
- Assist in planning and tracking project progress to ensure adherence to deadlines and key milestones.

- Communicating complex information in a clear and understandable manner.

- Communicating and collaborating with internal and external teams to ensure completion of tasks and alignment with project objectives.

- Monitoring data quality and promptly escalating risks or issues that may impact scope, timelines, or quality.

- Providing regular project updates to clients and stakeholders, aligning expectations, and ensuring transparency.

- Maintaining and updating key project documentation: budget reports, trackers, meeting minutes, delivery schedules.

- Monitoring production KPIs (speed, quality), conducting random quality checks to maintain consistent results.

- Identifying and escalating scope changes at client request to the appropriate internal teams.

- Organizing and conducting meetings with the team/clients to agree on goals, discuss issues, and discuss project status.

- Assisting in resolving project issues and optimizing work processes to improve efficiency.

Requirements:

- Higher education in business, IT, or a related field (preferred)
- Experience in project coordination, operations, or support
- Understanding of the project lifecycle and basic Project Management principles
- Excellent planning, organization, and multitasking skills
- Strong communication skills, ability to clearly communicate information
- Ability to handle risks and problems, results-oriented
- Experience with project management tools (JIRA, Trello, Asana)
- Skills in working with spreadsheets, reports, and calculations
- Mandatory language requirements

Fluency in English and Russian/Ukrainian (oral and written)
will be an advantage

• Experience in data annotation or markup;
• Understanding of Agile/Scrum, Kanban;
• Experience working with cross-functional teams;
• Basic knowledge of IT processes and software development.
   

We are an American recruiting company with more than 30 years of success in the US recruiting market. We are excited to expand our team and are looking for a dedicated HR specialist to join us.

What does this mean for you?
•    Remote job in your comfortable place
•    An opportunity to grow and improve yourself as a professional
•    Paid on-the-job training
•    Competitive salary in US dollars 
•    Benefits package (paid vacation, holidays, sick time off, parental leave)

What do we ask for?
•    1 year+ of experience in administration and/or Human Resources.
•    Excellent communication skills (both written and oral)
•    Proven ability to manage multiple priorities and work efficiently within a dynamic environment.
•    Good MS Office skills (Outlook, Word, and Excel). Experience with HRIS systems is a plus
•    Personal laptop or PC
•    Upper-intermediate spoken and written English
•    Availability to work during the following fixed schedule Monday through Friday: from 3 pm till midnight Kyiv time (8 hours with a 1-hour break).

What does this role involve?
•    Help with candidate's onboarding: collect documents, check correctness
•    Administer employees and contractors documents: separation, change of roles, salary
•    Conduct background check and drug testing
•    Administer benefits packages: insurances, 401k. Enroll employees
•    Communicate with employees and contractors
•    Work closely with recruiting team when we receive an offer
​​​​​​​
If you are passionate about HR and eager to grow in a dynamic environment, we’d love to hear from you. 

Find out more about us:
Our website https://vitaver.com/

Hi!
We're excited to introduce you to Softsich! 
We are looking for an energetic and client-oriented VIP Support Agent who will become a trusted partner to our most valuable customers. If you're great at building trust, offering personalized solutions, and delivering premium service - this role is for you!

Key Responsibilities:

• Providing excellent customer service via online chat and email.
• Handling customer inquiries, including questions related to registration, bonuses, transactions, and other technical aspects.
• Supporting customers in resolving issues and conflict situations through effective communication and finding optimal solutions.
• Ensuring high-quality service in full compliance with internal procedures and service standards.
• Additionally motivating customers to make deposits and increasing brand retention.
   

Our Ideal Candidate Has:

• 1+ year of experience as a VIP Customer Support Representative.
• English level: Upper-intermediate+ 
• Experience using CRM tools such as LiveChat, Zendesk, Freshdesk, Intercom, or similar.
• Understanding of the marketing industry - basic knowledge of game rules, bonus systems, technical features.
• Strong problem-solving skills - the ability to analyze situations and quickly find effective solutions for customer issues.
• Excellent communication and teamwork skills.
• A high sense of responsibility and the ability to thrive in a fast-paced environment.
   

What we offer:

• Flexible schedule and freedom to choose your work format: remote or from our offices in Kyiv or Warsaw.
• 24 paid vacation days, sick leave, and medical insurance (already available in Ukraine; other locations -  in progress).
• A team where it’s easy to ask questions, learn, contribute, and be yourself.
• Coverage for professional events, training, and certifications.
• Team buildings, birthday gifts, and a community that truly cares.
• Zero business ties with the aggressor country - and we’re proud of that.
   

Send us your CV now to learn more!