Vista Trans Holding

About the company: Vista Trans is the leading enterprise on the US market and an international cargo shipment company, including asset and 3PL sides. The freight industry offers various solutions, and we provide them all at the highest quality. With a robust fleet of 500 power units and 700 trailers across 3 main divisions, Dry, Temperature control and Open Deck, we will secure you with full support regarding any type of truck shipment. Let our flexible terms, combined with great benefits, help you establish a long-lasting partnership with us.

About the role: The Account Manager in the Business Development Department will be responsible for managing customer relationships and ensuring exceptional service delivery. Working closely with the Account Executive, the Account Manager will serve as the primary point of contact for a portfolio of clients, handling day-to-day communication, resolving issues, and supporting the growth of business relationships.

Schedule: 3 pm — 1 am Kyiv time, Mon-Fri.

We offer:

• Starting NET salary from $1000.
• Career growth within a US company, annual salary reviews.
• Paid vacation, sick leaves, and US public holidays.
• Payments are made in national currency but tied to the USD exchange rate.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

Customer Relationship Management:

• Serve as the main contact for the Account Executive’s portfolio of clients, building and maintaining strong relationships to foster trust and loyalty.
• Address customer inquiries, provide updates, and ensure timely communication regarding shipments, rates, and service-related issues.

Account Support:

• Collaborate with the Account Executive to onboard new clients, analyze customer needs, and identify opportunities for growth.
• Monitor client accounts to ensure services meet expectations and align with contractual agreements.
• Support the Account Executive in implementing tailored strategies for each customer to increase retention and business volume.

Issue Resolution:

• Resolve customer concerns promptly and effectively, coordinating with internal teams to ensure operational excellence.
• Escalate and follow up on critical issues to ensure timely resolution and customer satisfaction.

Collaboration & Reporting:

• Partner with internal teams, including operations and marketing, to execute customer-focused initiatives.
• Assist in preparing reports on account performance, customer feedback, and growth opportunities for management review.

Operational Oversight:

• Track and oversee freight operations for assigned accounts, ensuring shipments are delivered on time and in compliance with client expectations.
• Monitor accounts to identify inefficiencies and propose solutions to improve processes and enhance customer satisfaction.

Qualifications:

• Education: A Bachelor’s degree or equivalent experience in logistics or customer service may be considered.
• Experience: 2-4 years of experience in account management logistics, or transportation-related customer service.
• Experience working closely with sales teams or Account Executives is a plus.

Skills:

• Customer Service Excellence: Proven ability to manage customer relationships and resolve concerns effectively.
• Organization & Time Management: Strong ability to prioritize tasks and manage multiple accounts simultaneously.
• Communication: Exceptional verbal and written communication skills to interact with clients and internal teams.
• Collaboration: A team player with the ability to work cross-functionally to achieve shared goals.
• Problem-Solving: Analytical mindset with the ability to troubleshoot issues and provide innovative solutions.
• Technical Proficiency: Familiarity with CRM tools and logistics management software. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Here at Vista Trans, we think one can become the best logistics company only by delivering the right product to the right place in the right condition and at the right time. We offer reliable cargo transportation services across the US and Canada on transparent terms and at affordable rates. You show us two points on the map and we provide you with a readymade logistic solution.

Location: Remote

Terms: Full-time

Working hours: 16:00 to 01:00 Kyiv time Mon-Fri

We offer:

• Starting NET monthly salary from $800.
• Bonus per each hired driver.
• Career growth within a US company, annual salary reviews.
• Paid vacation, sick leaves, and US public holidays (22 days in total).
• Payments in national currency are tied to the USD exchange rate.
• Employment: ФОП, the company covers all taxes

We Require:

• 1+ years of experience in recruitment
• Experience in transportation or logistics industry
• Strong communication and persuasion skills (sales mindset is a must)

Responsibilities:

Recruitment (50%)

• Actively source and identify potential candidates through job boards, social media, professional networks, and internal databases
• Build and maintain a strong candidate pipeline for current and future openings
• Review resumes and applications to assess qualifications
• Conduct initial phone screenings and interviews to evaluate skills, experience, and cultural fit
• Post job openings on relevant platforms
• Partner with hiring managers to understand staffing needs
• Provide guidance on candidate selection
• Check references and assist in offer extension and onboarding process
• Ensure a smooth candidate experience from first contact to hiring

Sales / Driver HeadHunting (50%)

• Actively search, approach, and attract CDL drivers from competitors and the market
• Conduct outbound outreach (calls, messages, social media, referrals) to pitch the company
• Present Vista Trans Holding as a better employment opportunity compared to competitors
• Negotiate with drivers regarding conditions, pay expectations, and switching companies
• Build trust and maintain long-term communication with potential drivers until conversion
• Work with objections (salary, routes, conditions, stability, etc.) and close candidates
• Analyze competitor companies and understand driver motivations to improve conversion
• Achieve driver acquisition targets through proactive headhunting and persuasion

Qualifications:

• Proven experience as a recruiter or in a talent acquisition role.
• Knowledge of recruitment techniques, sourcing methods, and applicant tracking systems.
• Strong interpersonal and communication and negotiation skills.
• Sales-oriented mindset with ability to influence and persuade candidates
• Ability to assess candidates' qualifications and cultural fit accurately.
• Negotiation skills and familiarity with compensation and benefits.
• Proficiency in Microsoft Office and HR software.

Here at Vista Trans, we think one can become the best freight company only by delivering the right product to the right place in the right condition and at the right time. We offer reliable cargo transportation services across the US and Canada on transparent terms and at affordable rates. You show us two points on the map and we provide you with a readymade logistic solution.

Location: Kraków, Poland 

Remote

Terms: Full-time

Working hours: 7:00 AM to 5:00 PM EST, Monday–Friday

We Offer:

• Competitive monthly salary.
• Career growth within a US company and annual salary reviews.
• Paid vacation, sick leave, and US public holidays.
• Opportunity to work directly with the US transportation market.
• Professional growth within the Operations department.

We Require:

• Previous experience in transportation/logistics or driver management is preferred.
• Experience in the US transportation or trucking industry is a strong advantage.
• English — B-level or higher.
• Excellent communication and interpersonal skills.
• Strong personality with the ability to persuade, motivate, and lead.
• Strong negotiation and conflict-resolution skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong organizational skills, self-discipline, and a results-oriented mindset.
• Ability to communicate effectively with people from different backgrounds and cultures. 

About the Role

The Driver Manager is responsible for managing and supporting company drivers while ensuring effective communication between drivers, the Operations team, and the company.

You will serve as the main point of contact for assigned drivers, helping resolve operational issues, coordinating routes and home-time requests, monitoring performance, and ensuring compliance with company standards. The role requires balancing drivers’ needs with the company’s operational goals, profitability, and safety requirements.

Key Responsibilities

• Manage assigned drivers and maintain strong professional relationships with them.
• Monitor driver performance, attendance, safety, and compliance.
• Communicate load instructions clearly and ensure proper execution.
• Collaborate with planners to build efficient routes while considering driver home-time requests and company profitability.
• Address and resolve driver concerns and day-to-day operational issues.
• Provide internal teams with updates and feedback regarding driver needs.
• Ensure drivers follow company procedures, including safety and billing requirements.
• Coach and guide drivers on expectations and performance improvements.
• Handle conflicts and act as a negotiator when issues arise.
• Work closely with planners, CSRs, sales, and other Operations team members.
• Maintain professional and respectful communication with drivers from different backgrounds and cultures.