Jobs

Vacancy: TikTok Media Buyer (iGaming / Betting)

About the Company

An international iGaming brand working with Tier-2/Tier-3 markets (India, Pakistan, Bangladesh, Egypt, Morocco, etc.).

Responsibilities

• Launching and managing TikTok Ads campaigns for the specified GEOs;
• Conducting A/B tests and scaling creatives;
• Optimizing campaigns for ROI, FTD, CPA;
• Setting up and managing trackers (Voluum/Binom/Keitaro);
• Managing accounts, proxies, and moderation bypass.

Requirements

• At least 1 year of experience with TikTok Ads;
• Proven case results in gambling/betting or related verticals (nutra, dating, finance);
• Knowledge of tools: trackers, anti-detect browsers, cloaking;
• Full technical proficiency in campaign setup and management;
• Experience specifically in Asia and MENA GEOs.

Conditions

• Remote work;
• Flexible budgets for testing;
• Competitive rate + % of profit.

Requirements:
— At least 1 year of cold calling experience;
— Experience in IT or online services;
— Understanding of how to work with and without scripts;
— Understanding of how to address business pain points;
— Experience with email marketing;
— English level B2+

Responsibilities:
- Working Hours: Aligned with US time zones (e.g., 5 PM — 1 AM EEST);
- Proactive Outbound Outreach: Execute 50-70 cold calls daily to potential US clients across targeted industries (e-commerce, retail, manufacturing);
- Lead Generation & Qualification: Identify key decision-makers (Marketing Directors, E-commerce Managers, CTOs) and qualify leads based on budget, authority, need, and timeline (BANT framework);
- CRM Management: Meticulously log all call activities, notes, and lead statuses in our CRM (e.g., HubSpot, Salesforce) to ensure a clean and actionable pipeline;
- Appointment Setting: Schedule qualified introductory meetings for the senior sales team with a clear handover of context and pain points;
- Script Development & Iteration: Collaborate with the marketing team to continuously refine and improve cold calling scripts and talking points based on conversion data and market feedback;
- Market Intelligence: Gather and report on market trends, common objections, and competitive insights from prospect interactions.
 

Working conditions:
— Paid vacation (15 business days per year);
— Flexible working hours (8 hours a day);
— Paid workshops, conferences, courses.

N.B! - Preferrable locations: remote from Latvia, Lithuania, Spain, Poland, Slovakia, Romania, Hungary 

In partnership with one of the global consulting enterprises, we are seeking Experimentation / Product Analytics Engineers at multiple levels (see level-specific requirements below). These roles are part of the client's World Service App and wider product teams, helping to enhance engagement across iPlayer, Sounds, News, and Sport apps by designing, running, and analyzing experiments at scale.

Overview

Experimentation is central to making the right decisions for our users. As part of the Product Analytics & Experimentation team, you will design and manage A/B tests, calculate statistical thresholds, validate data quality, and deliver actionable insights to product teams. Your work will directly shape product decisions, ensuring that new features and user experiences are guided by evidence, data, and user behavior.

This role is highly collaborative, working closely with product managers, data scientists, engineers, and analytics teams.

Core Tools & Skills (All Levels)

• SQL (DataGrip, Workbench, VS Code, AWS Console, etc.)
• Statistical tools: Excel, Python, or R
• Experimentation platforms: Optimizely
• Digital analytics: Piano Analytics, Tag Inspector
• Data dictionaries & metadata: Alation or similar
• Collaboration tools: Jira, Confluence, GitHub
• Visualization: Tableau (desirable at higher levels)

Key Responsibilities (All Levels)

• Work closely with product and analytics teams to identify and solve problems through experimentation.
• Design and manage experiments (A/B testing, RCTs), including calculating and communicating baseline conversion rates, sample sizes, MDE, confidence levels, and statistical power.
• Monitor and validate data quality in running experiments.
• Analyze performance of experiments, visualize findings, and communicate them clearly to product teams and wider stakeholder groups.
• Conduct deep-dive analyses of results to provide actionable insights and suggest future iterations.
• Collaborate with the platforms team to improve the experimentation platform and analytics infrastructure.
• Ensure findings are accessible to both technical and non-technical stakeholders, supporting data-driven decision-making.

Level-Specific Requirements

Level 3 (Entry/Mid-Level)

• Skills & Tools: Proficient in SQL and Excel. Familiarity with Optimizely, Piano Analytics, and Tag Inspector. Exposure to Python or R for basic statistical analysis. Basic understanding of experimental design and statistical concepts.
• Typical Experience: 1–2 years in a data or analytics role. Works under general direction, escalating complex issues.

Desirable (All Levels)

• Experience running end-to-end A/B testing.
• Working knowledge of data visualization tools (e.g., Tableau).
• Familiarity with digital analytics tracking, specs validation, and debugging.
• Strong facilitation skills for workshops and stakeholder alignment.

Videfy.ai

Build real products. Learn fast. Grow into Product Management.

We’re a fast-moving SaaS startup of 20 people creating an AI-powered video creation platform.

This role is ideal for a beginner who wants to step into the Hi-Tech World. You don’t need years of experience - you’ll get clear guidance and mentorship. What matters is sharp thinking, accuracy, strong organization, deep sense of ownership, hunger to learn and fast communication.

What You’ll Do

• Turn rough ideas into clear product specs and task descriptions
• Define user flows, logic, and edge cases
• Break features into clean, actionable tasks
• Drive execution by following up, unblocking people, and closing loops
• Review features for clarity, usability, and quality
• Work daily with product, design, and engineering

You’re a Fit If You

• A+ caliber, driven, hungry to grow and succeed
• Have high attention to UI/UX detail and quality
• Write clearly and think in structured logic
• Enjoy turning messy ideas into clear requirements
• Are organized, proactive, and reliable
• Take ownership and move fast in high-intensity environments
• Communicate quickly and clearly (this is a must)
• Are comfortable reading, editing, and improving complex documentation
• Learn fast and aren’t afraid to dive into new tools, AI workflows, and systems

A Big Plus

• Video editing or content creation experience
  (CapCut, Canva, VEED.io, Adobe Premiere Pro, DaVinci Resolve, Final Cut, or similar)
• Strong understanding of creator workflows: idea → edit → polish → publish
• Background in content creation, writing, QA, customer support, or support tools
• Any experience writing specs, documentation, or structured task plans
• Familiarity with tools like ClickUp, Asana, or Jira
• Experience with AI video tools (voiceover, subtitles, generative tools)

Must Requirements

• This is a full-time role. You are expected to dedicate 100% of your professional time and attention to the project.
• Working on other jobs, freelance work, side projects, or other focuses is not allowed
• This role requires full commitment, availability, and focus
• We move fast, and focus matters for both learning and impact
• Required availability during EST business hours, up to 3PM EST.

Compensation & Growth

We reward progress early and often. Clear, predictable growth based on performance.

• Start 1 - 3 months: $500 / month
• After 3 months: $600 / month (+100$)
• After 6 months: $700 / month (+100$)
• After 9 months: $850 / month (+150$)
• After 12 months: $1,000 / month (+150$)

Language Requirement

• Fluent English is required for communication and documentation
• Native Russian 

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

Our statement:

• We’re against war and unjustified aggression
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support
• We provided the team with charging stations
• We continue to work together for the future of Ukraine

As we continue to grow and scale rapidly, we are expanding our People Ops function and are currently looking for a People & Office Care Specialist. The mission of this role is to build and maintain reliable, well-structured, and human-centered People Ops operations, enabling the company to scale without operational disruptions while providing employees with a clear, high-quality, and supportive experience in all interactions with People Ops.

Your future responsibilities include:

• Supporting employee onboarding and offboarding processes in line with existing checklists
• Maintaining and updating People Ops systems (Zoho, Notion)
• Coordinating insurance administration, system access, and work equipment
• Ensuring high-quality operational execution
• Supporting Kyiv office operations, coordinate communication with vendors and service providers (office presence required 2-3 times a week)
• Managing company merchandise and gifts, including ordering and delivery coordination
• Coordinating administrative requests from teams
• Assisting with corporate events, trainings, and wellness activities

Needed experience & skills:

• 1+ year of experience in administrative, People Ops, or operational roles
• Experience in fast-growing environments in companies with 200+ employees
• Confident use of Notion and Google Workspace (Docs, Sheets)
• Attention to detail and ability to work with data
• Strong written and verbal communication skills
• English level B1 or higher, Ukrainian - native / fluent
• Ability to manage priorities and consistently deliver results
• High level of ownership, responsibility, and reliability

Nice to have skills:

• Ability to stay self-aware and grounded in a dynamic environment, taking ownership of your energy, capacity, and results,
• Resilience and the ability to remain effective under pressure,
• Experience working with budgets and basic cost tracking.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist
• Medical insurance and +10 Healthcare leaves for mental & physical recovery
• Systematical learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.
• Ability to work from Kyiv offices with free breakfasts and lunches
• Team of professionals who’s ready for knowledge sharing, internal professional communities, team buildings
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!

Next Gen Lab is looking for a script writer to join the team behind Stranger Than Fiction Brand—  an exciting new animation channel on American YouTube.  

About the Project:

Stranger Than Fiction creates exciting mini documentaries and docudramas focused on crime, guns, prison escapes,  scary stories, legends and interesting facts.

Our goal is to build one of the  premier animated channels in 2026.

Key Goals

50 shorts Videos Produced Per Month

200 Million Views Per Month

1,000,000 subscribers

What You’ll Do:

💡 Ideate and write 15-25 short-form scripts per week (35-75 seconds each)

🔍 Research and source compelling stories of crimes, escapes, historical oddities, legends, and scary narratives

✍️ Craft scripts following our proven structure: visceral action-first hooks that drive intrigue → "You see" context bridges → dark escalation → punchy ironic payoffs

✅ Verify factual accuracy and clearly label stories as FACT, LEGEND, or UNCERTAIN

What We’re Looking For:

✔️ Strong writing samples (short-form scripts preferred)

✔️ Mastery of opening hooks that drop viewers into confusing, compelling action within the first sentence

✔️ Ability to write punchy, direct language—no filler, no passive voice

✔️ Understanding of what makes content go viral: curiosity gaps, dark escalation, and "wait, WHAT?" payoffs

✔️ Research skills to find obscure, underexplored stories

✔️ Commitment to factual accuracy—we don't present unverified stories as fact

What We Offer:  

👍Remote work with a flexible schedule  

👍Bonuses for viral videos, hitting key production metrics and creative initiative  

👍Growth opportunities to become a team lead or channel producer with a multi-million viewer audience and profit sharing opportunities

If you want to create content watched by millions — join us
 

AVELaunch Books creates non-fiction books “done-for-you” for experts, entrepreneurs, coaches, and consultants. We turn real-world expertise into a structured book that strengthens authority, trust, and business growth.

What you’ll do:

• Build targeted lead lists based on ICP (roles, industries, geography, decision-makers).
• Run outbound campaigns via LinkedIn and email (messages, follow-ups, cadence).
• Personalize outreach and keep communication short, relevant, and conversion-focused.
• Book intro calls and support scheduling (calendars, time zones, reminders, reducing no-shows).
• Maintain clean tracking in CRM / Google Sheets (statuses, notes, next steps).

• Track results and improve performance through small tests (audiences, hooks, CTAs, cadence).

   

What we expect:

• 1+ year in Lead Gen / SDR / Outreach (or similar).
• Hands-on LinkedIn outreach + follow-ups (cadence matters).
• Hands-on email outreach (cold emails + follow-ups; basic deliverability awareness is a plus).
• Strong prospecting skills: research, segmentation, list building, light enrichment.
• Confident with Google Sheets and/or CRM and strong data discipline.
• Languages: Ukrainian  fluent, English  B1 (written communication with US/UK prospects).

• Comfortable with Zoom/Meet, messengers, and open to using AI tools for speed/quality.

   

Nice to have:

• Experience with US/UK markets.
• Apollo / Closely (or similar outreach tools).
• Understanding of MQL/SQL, lead scoring.

• Ability to show results with numbers (reply/booking/show-up).

   

We Offer:

• Full-time, fully remote position.
• Working hours: Mon - Fri, flexible.
• 21 paid vacation days + your birthday off.
• Continuous Learning Plan, mentorship, and personal growth opportunities.
• Supportive, creative team building a meaningful global product.
  
   

Department
PR team

Employment Type
Contractor

Minimum Experience
Mid-level

An international affiliate marketing network is looking for a talented Event Manager to join our in-house PR team.
If you’re passionate about creating impactful events, love working in a global environment, and know how to turn bold ideas into reality, we’d love to meet you!

Key Requirements:
• English proficiency at Upper-Intermediate level or higher.
• Previous experience in marketing or communications will be considered an advantage.
• Strong communication and presentation skills.
• Knowledge of the event industry and ability to track key trends.
• Creative thinking and problem-solving skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• High level of organization, responsibility, and attention to detail.

Your Future Responsibilities:
• Organize and oversee the company’s participation in events, such as conferences and other industry gatherings.
• Research, communicate with, and coordinate contractors and vendors (primarily international).
• Prepare event budgets, monitor expenses, and provide post-event reports.
• Generate gift ideas and manage the full process of production, packaging, and delivery for partners as part of the company’s loyalty program.
• Source, order, and arrange delivery of promotional materials and branded merchandise.
• Collaborate with the PR department (generate ideas, prepare briefs for designers, etc.).

Occasional Tasks (as needed):
• Select venues for planned events.
• Arrange business trips for the team.

What We Offer:
• Work with a global brand in a dynamic international company.
• Competitive salary (linked to USD), paid vacations and sick leaves, and medical insurance.
• Coverage of English language courses and gym expenses.
• Exciting projects and participation in corporate trainings and seminars.

Ready to elevate your career and embark on an exciting journey with a top-tier affiliate network?
Apply now and become part of our global success story!

Mamont inc. — американська продуктова та app-студія, що створює підпискові B2C-застосунки з AI для щоденних потреб людей. Ми стартап із портфоліо з трьох продуктів (два — на ранній стадії).

Ми вже вийшли на ранню прибутковість, і вона зростає. Зараз шукаємо Motion Designer для нашого основного продукту — Revivo Home AI, який уже генерує дохід. Два інші продукти поки на стадії тестів: Omvi зараз пройшла етап soft launch, продукт на фінальній стадії розробки другої версії, від корегувань клієнтського досвіду, а Relook — також на етапі soft launch, показало гарну органічну динаміку, аудиторія зростає.

Responsibilities

• Development of mobile applications using Flutter (iOS / Android).
• Development of web applications using React.
• Implementation of UI based on design specifications (Figma).
• Integration with backend APIs (REST).
• Fixing bugs and improving existing functionality.
• Following existing coding standards and architecture.

Requirements

• Basic experience with Flutter and Dart.
• Basic experience with React and JavaScript / TypeScript.
• Understanding of component-based UI and state basics.
• Experience working with REST APIs and JSON.
• Basic knowledge of Git.
• Understanding of async programming fundamentals.

Nice to have

• Experience with state management (Provider / Riverpod, Redux / Zustand).
• Experience with Firebase or similar BaaS.
• Basic understanding of web fundamentals (HTML, CSS, responsive layout).
• Familiarity with mobile navigation patterns.

Benefits:

Mamont inc. надає сток-опціони кожному члену команди, тож ти працюєш не лише над продуктом — ти володієш частиною його майбутнього. Якщо ти не до кінця розумієш, що таке сток-опціони, просто розпитай ChatGPT, як вони працюють для співробітників стартапів.

What you will do:

• Identify and track infringements: Regularly monitor online ad platforms (Google, TikTok, Snap, Instagram, Youtube etc.), other social media, and e-commerce platforms for potential copyright infringements, and unauthorized use of our intellectual property
• Execute DMCA Takedowns: Draft, submit, and manage DMCA takedown notices to swiftly remove infringing content
• IP Rights Enforcement: Enforce our company’s intellectual property rights by identifying and addressing cases of trademark, and copyright across various digital channels. Maintain up-to-date knowledge of relevant IP laws, especially those governing online copyright and trademark protection.
• Collaboration with Internal Teams: Work closely with marketing, legal, and brand management teams to proactively identify potential areas of risk and stay aligned with brand protection goals. Provide recommendations for improving internal IP protection processes.

Key qualifications:

• 1-3 years of experience in brand protection, online enforcement, trust & safety, content moderation, or marketplace compliance.
• Strong pattern recognition skills and attention to detail in identifying deceitful or abusive activity.
• Knowledge of enforcement tools, and IP monitoring technologies.
• Ability to analyze complex submissions and deliver clear, well-reasoned approve/reject recommendations.
• Ability to manage change, recalibrate, and re-stack the queue to keep things moving.
• Professional fluency in English. Other EU languages are a plus.

Would be a plus:

• Experience working with a legal or legal-adjacent team preferred
• Experience working in a support team

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

We are seeking a Strong Junior Full Stack Developer skilled in React and Node.js, who is motivated to grow in the direction of AI-driven solutions. The ideal candidate should be confident working across both frontend and backend technologies

Requirements:
— Experience with Node.js and modern frameworks (Next.js)
— Experience with databases (MongoDB or MySQL)
— Experience with React.js and state management (Redux, Zustand, or similar)
— Understanding of HTML5, CSS3, and responsive layout
— Basic understanding of REST API integration
— Experience with Git
— Interest in AI-powered solutions and motivation to grow in this direction
— Attention to detail, responsibility, and ability to work in a team
— Upper-Intermediate English level

Nice to have:

— Сommercial experience with JavaScript
— Familiarity with AI APIs or AI-driven features (e.g. AI integrations, automation, data processing)
— Experience with API documentation tools (Swagger/OpenAPI)
— Curiosity about modern technologies and product-oriented development

Responsibilities:
— Develop and maintain frontend and backend functionality
— Integrate frontend components with backend APIs
— Participate in implementing AI-enhanced features
— Write clean, reusable, and maintainable code
— Work closely with frontend, backend developers, and PM
— Contribute to improving code quality and development processes

Why Join Us:
— Flexible Work Environment: Benefit from remote work options and a work-life balance that suits your lifestyle
— Collaborative Culture: Join a team that values open communication, teamwork, and continuous learning
— Professional Growth: Support your growth with covered professional courses, ongoing learning opportunities, and clear paths for career development
— Technological Expertise: Our technical team is always keeping up with new technologies, so we are open to experiments and new approaches
— Generous Benefits: Take advantage of paid vacation, sick leaves, and holidays to recharge and maintain your well-being
— Global Exposure: Work on exciting projects with an international focus, primarily serving the Western European and USA markets

Recruitment stages: Intro call with Recruiter — Technical task — Technical interview — Job offer

If you are motivated by challenges, and real impact on projects, we would be happy to meet you and tell you more about the team!

24PLAY is a product company from Ukraine that has been developing and publishing mobile games since 2019.

We are a team of professionals who have launched dozens of popular games and gained over 100 million satisfied players worldwide. Our games include Zombiepunk, Blitzkrieg Assault, Street Dude, and more.

We are currently looking for a 3D Artist for Creatives (Playable Ads) to share our core company values:

• Creativity: We actively encourage and embrace each other’s ideas, transforming them into reality through collaboration and innovative thinking.
• Integrity: We commit to providing honest feedback and realistically assessing situations, fostering a culture of trust and transparency.
• Productivity: We strive to optimize our workflows to achieve the best possible results in the shortest timeframe, ensuring efficiency and effectiveness in our operations.
• Uncompromising Quality: Our commitment to excellence drives us to prioritize the quality of our work above all else, ensuring that we consistently deliver outstanding results.
• Healthy Lifestyle: We advocate for a healthy lifestyle and stand against harmful habits, promoting well-being and balance within our team.

We are looking for a professional for the role that requires:

• Full-time job;
• Office-based in Kyiv.

Key responsibilities:

• Create and optimize 2D/3D assets for playable ads.
• Build scenes with lighting, shadows, and materials.
• Add and adjust VFX (particles, effects) for web platforms.
• Export assets from Unity or make them from scratch.
• Work with devs, artists, and marketing to deliver ready creatives.

Our ideal candidate:

• 1+ year in games or playable ads.
• Strong skills in asset creation and optimization.
• Confident in Blender: topology, UVs, geometry.
• Able to set up lighting and materials.
• Experience with VFX systems.
• Basics of art: composition, color, perspective, stylization.
• English: Intermediate+.

Nice to have:

• Experience in Unity.
• Skills in VFX for web.
• Simple animations in engines.
• Understanding of game marketing.

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Bonus System: A unique reward system designed to motivate employees by aligning their performance with the company’s financial goals.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Events: Enjoy board games, masterclasses, corporate events, sports activities, and free English classes.
• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.
• 35-Hour Work Week: Reduced working hours as a benefit for loyal employees.

Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimisation (SEO) and contextual advertising (PPC). We help clients see how effective internet marketing can benefit and help their businesses grow.

We invite to our team a responsible, self-organised, empathetic, and compelling account manager to work with Aweb´s Key Clients.

Main Tasks:

• build long-term trust relations and promote the growth of loyalty of the agency's key clients;
• analyse customer needs and work with them;
• solve development tasks project most optimally;
• coordinate the work of a team of technical specialists;
• control the project execution terms.

Necessary Hard- and Soft-skills:

• experience of successful B2B projects support at least one year;
• knowledge of English (spoken and written) at least Upper-Intermediate;
• knowledge of Ukrainan at native speaker's level / the level of the native speaker;
• mandatory expertise in communication, conducting complex negotiations with clients;
• the ability to quickly find answers to any questions;
• the ability to understand the client's needs, the ability to correctly transform his wishes into tasks;
• notable analytical abilities;
• the ability to accurately and clearly formulate thoughts - orally and on paper;
• multitasking, ability to switch quickly.
• It will be an advantage:
• knowledge of the basics of Internet marketing.

We offer:

• a decent salary;
• official employment;
• the loyal attitude of management;
• office in Darnytska Square or remote work.

Our job offer provides:

• the opportunity to develop and realise your potential in interesting and top-class projects;
• an experienced mentor during the trial period;
• regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;
• participation in internal seminars and exchange of useful information with related departments in an informal setting with pizza and sushi;
• corporate library and virtual repository of knowledge and experience.
• comfortable workplace (not open space), equipped with two monitors;
• flexible management, availability to discuss ideas and perspectives;
• efficient team and friendly atmosphere.

By joining our team, you can work with people motivated by success and involved in a common cause.

To receive an invitation for an interview, we will ask you to complete a test task, the link to which you will receive in response to your feedback.

This is a key operational role in the company.
You will be responsible for building a scalable customer support system that drives customer satisfaction, retention, and long-term value.

RealEstateBees is a product-driven B2B SaaS company in the Real Estate & Lead Generation space.

We operate in the US market, helping real estate investors connect with motivated homeowners, and we’re building an ecosystem of products and services for real estate professionals.

The company is in an active growth phase, transitioning from “reactive support” to “system-driven customer experience.”

Your Area of Responsibility

🎧 Customer Support Ownership

• Full ownership of customer support operations and processes
  
   
• Inncoming support requests across all channels (chat, email, tickets)
  
   
• Ensuring fast, high-quality, and consistent customer responses
  
   
• Owning customer satisfaction and support-related KPIs
   

📊 Support Metrics & Performance

Ownership of key metrics:

• First Response Time (FRT)
  
   
• Resolution Time
  
   
• CSAT / NPS
  
   
• Ticket volume, backlog, and SLA compliance
  
   
• Churn and retention insights related to support quality

🧠 Process & System Building

• Designing and optimizing end-to-end support workflows
  
   
• Implementing and improving ticketing systems, automations, and macros
  
   
• Building and maintaining a self-service knowledge base and FAQs
  
   
• Identifying recurring issues and driving process improvements
   

🤝 Cross-Functional Collaboration

• Working closely with Product, Engineering, Sales, and Customer Success
  
   
• Translating customer feedback into clear product insights
  
   
• Escalating critical issues and coordinating resolutions
  
   
• Supporting product launches and feature rollouts from a support perspective

🎯 What We’re Looking For

• 2+ years of experience in Customer Support or Support (preferably in SaaS)
  
   
• Experience support operations
  
   
• Strong understanding of customer support metrics and KPIs
  
   
• Experience with helpdesk tools (Zendesk, Intercom, Freshdesk, etc.)
  
   
• Customer-centric mindset with strong problem-solving skills
  
   
• Excellent communication skills in English (written and spoken)
   

Nice to Have

• Experience in B2B SaaS or product companies
  
   
• Technical background or ability to work with APIs and product issues
  
   
• Experience working with US customers
  
   
• Experience building knowledge bases and self-service systems
  
   
• Understanding of churn, retention, and customer lifecycle metrics

About Us
We are a fast-growing international iGaming company with over 3 years of success and a team of 1,000+ professionals.
With 8 large-scale projects trusted by thousands of players worldwide, we value expertise, initiative, and continuous growth.
By joining us, you become part of a team shaping the future of the entertainment industry.
 

Who We Are Looking For
We are seeking a motivated and results-driven VIP Manager who will:

• Build long-term relationships with high-value clients
• Apply modern sales techniques to maximize results
• Deliver a premium service experience in the iGaming industry
   

Requirements

• 1+ year of experience in sales or VIP account management (via phone)
• Knowledge and proven application of sales methodologies
• Ability to manage multiple tasks and perform under pressure
• Experience in active sales
• English proficiency is a plus
   

Key Responsibilities

• Maintain daily communication with VIP clients via phone, email, and messengers
• Strengthen client loyalty through effective sales techniques
• Continuously improve approaches to maximize results
• Assist clients with inquiries, promotions, and offers
• Report technical issues to management to enhance the user experience ⚙️
   

What We Offer

• Full-time remote work (Mon–Fri, 10:00–19:00 UTC+2) 💻
• Competitive salary and performance-based bonuses 💸
• Paid vacation and sick leave 🌴
• Birthday gifts and corporate activities 🎁
• Professional growth opportunities, including training and knowledge-sharing initiatives
• Regular internal events and team-building activities
• Support from a corporate psychologist to support personal and professional well-being 🧠
• A collaborative, inclusive, and growth-oriented work environment
   

Are you ready to take your career to the next level?
Join us and become part of a team that sets trends in the iGaming industry!