Jobs

We are looking for an English Proofreader to join Group107 for a specific client project. You will review and refine documents translated by AI, ensuring linguistic accuracy, clarity, consistency, and professional tone before final delivery. The role is critical to safeguarding quality across legal, financial, and corporate content delivered to international clients.
 

Responsibilities

• Proofread and edit AI-translated documents in English across legal, financial, and corporate domains
• Correct grammar, spelling, punctuation, and syntax errors
• Improve clarity, flow, and overall readability of translated content
• Ensure consistency in terminology and formatting across documents
• Adjust tone to match professional, legal, or corporate standards based on document type
• Flag unclear, inaccurate, or contextually incorrect AI translations for review
• Maintain strict confidentiality of sensitive client documents 

Required Skills

• Excellent written English (native or near-native level)
• Strong knowledge of English grammar, punctuation, and syntax
• High attention to detail and accuracy
• Familiar with financial terminology and ability to handle finance-related content accurately
• Good knowledge of Microsoft Word, PDF, and Google Docs for structured document work
• Ability to meet deadlines and handle multiple documents in parallel 

Soft Skills

• Self-motivated and reliable
• Team player with effective written communication
• Strong focus and ability to sustain concentration on detail-heavy tasks
• Openness to feedback and willingness to learn editorial standards 

Nice to Have

• Experience proofreading legal, financial, or corporate documents
• Experience working with AI-translated content
• Background in translation, linguistics, or English studies
• Familiarity with terminology consistency tools (e.g., CAT tools, glossaries)
• Experience with style guides (Chicago, AP, or corporate-specific) 

What We Offer

• 20 vacation days (workdays)
• 7 sick days
• Personalized career growth
• Internal English classes
• Education reimbursement
• Corporate events and team buildings
• Equipment provided

We're looking for a motivated Junior / Trainee QA Engineer who is eager to learn, develop their testing skills, and grow together with our product team.
 

📍 Important: on-site role in Lviv only. Candidates from other cities are not considered.
 

Responsibilities

• Perform manual testing of web applications
• Execute functional and basic non-functional testing
• Create and maintain test documentation (test cases, checklists)
• Report, track, and verify bugs
• Analyze requirements and acceptance criteria
• Participate in test planning and execution
• Collaborate with developers, designers, and product managers to ensure product quality
• Support release testing and regression testing activities
   

Requirements

• Understanding of software testing fundamentals and QA processes
• Knowledge of testing types, bug lifecycle, and test design techniques
• Experience with API testing tools (Postman, Swagger) or strong theoretical knowledge
• Experience creating test documentation (test cases, checklists, bug reports)
• Basic understanding of SQL
• Familiarity with bug tracking systems (Azure DevOps, Jira, or similar)
• English level: Intermediate (B1+) or higher
• Strong attention to detail and analytical thinking
• Desire to learn and grow in QA
   

Nice to Have

• Commercial QA experience (up to 1 year) or completed QA courses
• Basic knowledge of HTML/CSS
• Understanding of automation testing concepts (Selenium or similar)
• Knowledge of Agile/Scrum methodologies
• ISTQB Foundation Level certification
• Experience with load/performance testing tools
   

Hiring Process

1. Test task (~1.5 hours)
2. Technical Interview
    

What You Get

• Long-term product project
• Opportunity to learn from experienced team members
• Real impact on product quality
• Transparent compensation
• Paid vacation & sick leave
• Learning and professional development support
• High-quality equipment
• Anniversary gifts 🎉
• Baby bonus
• Paid lunches in the office 🍽️

Hi guys! We are The WhyKingz, an IT company committed to growth and innovation. As we expand our team, we’re on the lookout for an Community Manager (iGaming).

Responsibilities:

• Player chats  moderation, support and conflict monitoring — keeping the toxic talk to a minimum.
• Content creation and engagement to educate or activate the community to take action.
• User engagement —  keep players in chats, sending them updates and marketing news, motivate users to play and pay on product.
• Grow and engage the community across Discord, Telegram, X (Twitter), Reddit, and Instagram.
• Develop and share daily chat starters, prompts, and interactive content to keep communities active.
• Run mini-events, giveaways, and promotions to increase community retention and reach.
• Monitor conversations, trends, and sentiment, and report key insights to the product team.

Requirements:

• Demonstrated experience growing and managing successful Discord or Telegram communities.
• Excellent written communication skills with a sharp, witty, and brand-consistent tone.
• Fluent English B1+.
• Deep understanding of internet culture, memes and iGaming community norms.
• Strong instincts for moderation, engagement, and conversation starters.
• Comfortable using AI to boost productivity and spark content ideas.
• Prior experience in the iGaming sector.
• Ability to create visual content such as memes, GIFs, or short-form videos.
• Experience using community automation tools and moderation bots.
• Strong conflict management skills with the ability to de-escalate tensions in real-time.
  
  We offer:
• Unlimited growth opportunities.
• Hybrid working schedule or remote.
• 100% sick-day pay & 17 working days of vacation;
• Regular team-building events to strengthen our community;
• Soft and professional management.
  
  Hiring process:
• HR interview;
• Technical interview.

Are you ready to kick-start your career in a project that blends cutting-edge technology with real-world impact? We are looking for a Junior Full Stack Developer to join our remote team and help build a next-generation e-commerce fulfillment platform for one of Europe’s largest logistics companies.

At Sigma Software, we value curiosity, collaboration, and continuous learning. You’ll work in a supportive environment where innovation is encouraged, and your ideas matter. This is a great opportunity to grow your skills in both back-end and front-end development while exploring AI-assisted coding tools in a production setting.

Why join us? You’ll be part of a global team delivering impactful solutions, using modern technologies, and shaping the future of logistics.

Customer

Our client is one of Europe’s leading logistics providers, headquartered in Germany, specializing in integrated supply chain systems and data-driven logistics optimization. Operating across multiple European markets, they offer advanced warehousing, transportation, and fulfillment services. Sigma Software has been collaborating with them since 2017, delivering over 10 active projects that drive innovation and efficiency.

Project

You will contribute to the development of a next-generation e-commerce fulfillment platform designed to automate and optimize order processing, inventory management, and delivery tracking. The solution leverages modern web technologies and AI-assisted development tools to ensure scalability and efficiency. This is a chance to work on a high-impact product in a collaborative, Agile environment.

Requirements

• At least 1.5 years of commercial experience in software development with a focus on the TypeScript/JavaScript stack
• Proven experience with Node.js, React.js, and REST API development
• Familiarity with AI-assisted coding tools (Claude Code, Cursor, Microsoft Copilot, or similar)
• Ability to write effective prompts for AI-generated code and refactoring
• Experience preparing code for AI-assisted review and translating AI-generated specifications into implementation tasks
• Strong debugging and validation skills for AI-generated code
• Excellent communication and multitasking abilities
• Strong problem-solving and decision-making skills with a results-oriented mindset
• Analytical thinking and solid technical judgment
• Ability to quickly understand existing digital products and architectures
• Experience working in SCRUM teams
• Fluent English

WILL BE A PLUS

• Experience integrating and working with design systems (Tailwind, Storybook)
• Proven experience with AI-augmented development (pet projects, certifications)
• Experience in AI-assisted requirements breakdown and task decomposition (e.g., spec-kit, BMAD)

Personal Profile

• Collaborative mindset and willingness to learn
• Interest in backend development with readiness to work across the full stack
• Passion for quality, clean code, and continuous improvement

• Adaptability to work in a dynamic, AI-driven development environment

   

  Responsibilities

• Develop and maintain robust software applications using TypeScript/JavaScript, Node.js, Nest.js, and React
• Implement new functionality from scratch, such as role-based access control services, API integrations, and endpoint development, under the guidance of Senior Developers
• Collaborate closely with stakeholders to define, design, and deliver new features
• Work in an AI-augmented development environment, leveraging tools like Claude Code, Cursor, and Microsoft Copilot
• Participate in code reviews, ensuring code quality and maintainability
• Contribute to the continuous improvement of development processes and team collaboration practices
• Follow Agile/SCRUM methodologies and actively participate in ceremonies

Requirements:

• Experience in technical support
• Experience with databases and SQL
• Experience with API
• Experience with ticketing systems (Zendesk, Jira)
• Familiarity with log analysis
• Familiarity with product development life-cycle
• Familiarity with iOS, iPadOS
• Familiarity with any programming language
• English — upper-intermediate and higher (speaking and writing)
• Time management skills
• Analytical mindset
• Ability to work in a team-based environment
   

Responsibilities:

• Working on resolving clients issues
• Client communication and issue ownership
• Meeting SLA for owned issues
• Maintain strict and professional communication with other department

We are a product-focused IT company developing web and mobile solutions for international markets. Our team values quality, collaboration, and continuous improvement. We are looking for a Junior QA Engineer who is eager to learn, grow, and contribute to delivering high-quality products.

Responsibilities

• Perform manual testing of web and mobile applications
• Create and execute test cases and checklists
• Identify, document, and track bugs in the bug-tracking system
• Verify bug fixes and perform regression testing
• Collaborate closely with developers, designers, and product managers
• Participate in requirements analysis and testing activities throughout the development lifecycle
• Assist in maintaining testing documentation
   

Requirements

•  Experience testing web or mobile applications
•  Basic understanding of HTML, CSS, JS;
•  Understanding of bug life cycle
•  Familiarity with web technologies and browser developer tools
•  Experience with test documentation (test cases, bug reports, checklists)
•  Strong attention to detail and analytical thinking
   

Nice to Have

•  Knowledge of API testing tools such as Postman
•  Basic knowledge of SQL
•  Familiarity with issue-tracking systems (Jira, YouTrack, etc.)
•  Understanding of Agile/Scrum methodologies
   

Cargofy is building the AI-native operating system for global freight. Cargofy deploys autonomous AI agents that automate procurement, dispatching, negotiations, operations, tracking, and workflows for carriers, shippers, and 3PLs across the US, Europe, and Asia. Our platform processes 100,000+ loads per day and hundreds of thousands of real-time events — replacing manual logistics with fully autonomous AI.

We are hiring a Sales Development Representative (SDR) to generate qualified pipeline through outbound prospecting, inbound lead conversion, and multi-channel outreach across US, European, and Asian markets. You will be the tip of the spear for Cargofy sales engine.

Why This Role Exists Now

Our product sells itself in demos — conversion is strong. But we need dedicated pipeline generation to match the scale of the opportunity. You will find, engage, and qualify prospects so the sales team can focus on closing deals.

What You Will Do

• Outbound prospecting — research and build targeted prospect lists (carriers, shippers, 3PLs, freight brokers), execute multi-channel outreach: cold email, LinkedIn, cold calling, run 80-120+ touchpoints per day
• Inbound lead response — respond to all inbound leads (demo requests, content downloads, event signups) within 5 minutes, ensure no lead goes cold
• Lead qualification — qualify leads using Discovery framework (BANT/MEDDIC), conduct initial discovery calls to understand pain points, workflows, and buying process
• Pipeline development — maintain CRM hygiene in Odoo CRM: every activity logged, every deal staged, build and maintain 30+ qualified opportunities per month
• SQL handoff — route qualified leads to AEs or Head of Sales with clear context: pain points, timeline, budget, decision-makers
• Market intelligence — document objections, competitor mentions, and market patterns, feed Product and Marketing with field intelligence, refine ICP and messaging

What Winning Looks Like

• 30+ qualified opportunities generated per month (outbound + inbound combined)
• 95%+ of inbound leads contacted within 5 minutes
• Meeting-to-SQL conversion rate consistently above 60%
• CRM data 100% accurate — every touchpoint logged in Odoo CRM

• AEs consistently praise handoff quality and lead context

   

Who You Are

• 1-3 years in B2B SaaS sales, SDR, BDR, or lead generation
• Strong cold outreach skills: email, LinkedIn, phone
• Excellent written and spoken English (international prospects)
• Persistent, organized, and metrics-driven — you live in dashboards
• Comfortable with CRM tools (Odoo CRM, HubSpot, Salesforce, or similar)
• Coachable and hungry to learn — this is a launchpad role into sales leadership

• Logistics, freight, or supply chain industry knowledge is a bonus

   

Why Cargofy

• Join an AI company redefining a $4T industry — you sell the future of logistics
• Clear career path: SDR, AE, Senior AE, Team Lead
• Competitive base + commission on qualified meetings
• Learn from a world-class sales team building AI-native go-to-market
• Remote-first with offices in Kyiv, Warsaw, and Houston

Recruiter (US Telecom Market)

We are looking for a motivated and energetic Recruiter / Lead Generator to join our growing HR team.

As an in-house recruiter, you will play a key role in sourcing and hiring cable technicians across the US market, supporting a fast-scaling team of 300+ contractors.

Responsibilities

• Manage sourcing and pre-screening of candidates for open positions
• Use multiple sourcing channels (Facebook, job boards, professional platforms)
• Conduct online interviews to assess candidates’ qualifications and fit
• Communicate with candidates, coordinate offers, and assist with onboarding
• Maintain and update candidate data in CRM, prepare reports for the Team Lead
• Collaborate with the recruiting team to close positions efficiently
• Continuously improve recruitment processes and candidate experience

Requirements

• 6+ months of experience in recruitment or lead generation
• Experience hiring for the US market
• English level: B2+
• Experience working with CRM systems
• Strong sourcing skills (Facebook and other channels)
• Willingness to make 20+ cold calls per day
• Availability to work Monday–Friday, 9:00 AM – 5:00 PM EST (New York time)
• High school diploma or equivalent

Nice to have

• Experience in telecom / networking / VoIP / ISP
• Experience hiring technical roles

Key Skills

• Strong communication and interpersonal skills
• Ability to build rapport quickly with candidates
• Proactive, organized, and results-driven mindset
• Flexibility and willingness to learn
• Team player attitude

🌎

About Koscom Cable Inc.

Koscom Cable Inc. is an authorized contractor operating in 25+ states across the United States.

We provide technical staffing services for leading telecommunications and media companies, including:

• Comcast
• Spectrum
• Verizon
• AT&T

Our team includes 300+ professional cable technicians, and we are continuously growing while maintaining high standards of quality.

Apply now

If you are motivated, eager to grow, and ready for new challenges — we’d love to hear from you!

We are a licensed iGaming product focused on the Ukrainian market, currently in a rapid growth and scaling phase, with a clear ambition — to become the #1 choice for players in Ukraine.

We are looking for an experienced VIP Manager who will take ownership of the VIP player segment and help strengthen long-term relationships with high-value players through personalized communication, retention strategies, and premium customer experience.

This role is ideal for someone who understands the VIP player lifecycle, knows how to build trust with players, and can directly influence retention and revenue growth.

Key Responsibilities

• Build and maintain strong relationships with VIP players by providing highly personalized service and support
• Communicate with VIP players through multiple channels (calls, chats, email, Telegram, WhatsApp), including outside regular working hours when urgently required
• Retain existing VIP players and reactivate inactive high-value customers
• Monitor player activity, performance metrics, and financial retention indicators to identify growth opportunities and churn risks
• Coordinate and execute retention campaigns, loyalty activities, and personalized engagement initiatives for the VIP segment
• Manage VIP incentives, rewards, bonuses, and exclusive offers to maximize player satisfaction and lifetime value
• Handle VIP player requests, complaints, and objections with a solution-oriented approach
• Take full ownership of the assigned VIP player portfolio, ensuring long-term retention and revenue growth
• Ensure all tasks and communication activities are performed according to established KPIs and business goals
• Prioritize proactive and personalized communication with players to strengthen engagement and loyalty
• Collaborate with CRM, Product, Marketing, and Analytics teams to improve the overall VIP experience
• Prepare regular reports and updates on VIP segment performance and retention activities
• Provide feedback and recommendations for improving internal processes and VIP operations
• Continuously develop industry knowledge and stay updated on iGaming and VIP market trends

Requirements

• 2+ years of experience in iGaming with a focus on VIP / retention / player support
• Strong understanding of VIP player behavior and retention mechanics
• Experience working with CRM systems and VIP segmentation
• Excellent communication and relationship-building skills
• Experience with outbound communication and personalized player engagement
• Ability to work with KPIs and performance targets
• Strong problem-solving and conflict-resolution skills
• Experience in Tier-1 markets will be a plus
• German B2 – Upper Intermediate

What We Offer

• Opportunity to work with a fast-growing licensed iGaming product
• Direct impact on VIP retention and business growth
• Competitive compensation based on experience and results
• Flexible and dynamic work environment with fast decision-making
• Strong team and performance-driven culture
• Career growth opportunities within the company
•  

Booking Dispatcher (DAT/Sylectus | Expedite 10–28 ft Trucks)

We are expanding our team and looking for an experienced Booking Dispatcher to work with expedite trucks (10–28 ft).

Opportunities:
• Competitive commission-based salary + additional bonuses
• Transparent and motivating compensation system
• A professional team that values results and efficiency
• Opportunity for high earnings based on your experience and performance

Requirements:
• English Intermediate (B1) or higher
• Confident PC user
•Able to provide superior, timely customer service
•Must have a «sense of urgency» attitude
•Result-oriented and works in a team well

Main responsibilities:
• Searching for loads and dispatching drivers
• Planning routes, delivery schedules, and coordinating operations
• Communicating with customers and drivers
• Working with related documentation

If you want to join a strong team, grow professionally, and directly influence your income — we will be happy to meet you!
Apply now and become part of our team!

Hi there! 👋
We’re Applyft, a Ukrainian product company. Our journey began with the Geozilla family locator, launched in 2015. Today, we have a diverse portfolio of products in lifestyle, education, photo & video, and entertainment, with over 5M monthly active users and a solid 20% QoQ revenue growth.
We're now expanding into the Mental Health space with a new venture. Our mission is to help people find peace in chaos, build resilience, and live fulfilling, balanced lives. We’re looking for a Motion Designer to join our creative marketing team. If you're passionate about short-form content, TikTok trends, and AI tools — we’d love to meet you.

About you:
1. 1+ year of experience in motion design or creative video editing.
2. Strong skills in After Effects.
3. A strong portfolio is mandatory.
4. Good grasp of design fundamentals — composition, typographics, and storytelling.
5. Hands-on experience with AI tools for content creation (e.g., Runway, Midjourney, ElevenLabs).
6. Familiarity with TikTok, Instagram, and ad platforms — you know what works and why.
7. Open-minded, proactive, and not afraid to test bold ideas.
8. Intermediate English or higher.
9. Experience working on UGC-style ads or performance creatives.

What you’ll do:
1. Create short-form video content (UGC, ads, animations) for Meta and other platforms.
2. Edit mobile-first creatives using After Effects and similar tools.
3. Design static and motion assets for ads and social media.
4. Work with AI tools (like Runway, Midjourney, ElevenLabs) to boost creative production.
5. Participate in creative brainstorming with the marketing team.
6. Follow trends in content, motion design, and social platforms — and turn them into real campaigns.
7. Analyze performance data and optimize creatives for better engagement and conversions.
8. Maintain brand consistency while experimenting with new creative directions.

Why this is a great opportunity to join our Mental Health startup:
1. Work on a meaningful product that helps people improve their mental well-being.
2. Direct impact on millions of users across global markets.
3. Join a high-performing creative team that values testing, innovation, and speed.
4. No legacy systems, no bureaucracy — just fast decisions and space to grow.

Our benefits:
1. Flexibility to work from remotely from anywhere.
2. Comprehensive medical insurance to keep you healthy and secure.
3. Sport compensation to support your physical well-being.
4. Corporate English courses to enhance your language skills.
5. Compensation for educational events and courses to foster your professional growth.
6. un and engaging corporate events to strengthen team bonds and create lasting memories.

✨ Ready to turn creative ideas into meaningful visuals? Apply now — we’d love to see your portfolio! 🎬

Let’s Start With a Hello

We’re looking for an Affiliate Manager with advertiser-side experience who’s ready to scale partnerships across global markets. If you know how to grow affiliate networks, optimize traffic, and drive real performance — you’ll feel right at home here.

Who We Are

We’re an international iGaming company developing multiple casino products and actively expanding worldwide. Our team combines speed, expertise, and a strong performance mindset to scale across Tier-1, Tier-2, and emerging markets.

Our culture?
Fast decisions, fast growth.
Data-driven and performance-focused.
Built for scale.
Multicultural, flexible, and collaborative.

What You’ll Be Doing (Affiliate Manager – Global Markets)

• Developing and scaling the affiliate channel across multiple GEOs.
• Sourcing and onboarding new partners (affiliates, teams, influencers).
• Managing and growing existing affiliate relationships.
• Building long-term, high-performing partnerships.
• Analyzing and optimizing traffic (CR, FTD, ROI, etc.).
• Testing new traffic sources and growth hypotheses.
• Collaborating with marketing and product teams.
• Monitoring market trends and competitor activity.
• Preparing reports and driving growth initiatives.

What Makes You a Great Fit

• Experience in affiliate marketing in IGaming from 2 years.
• Advertiser-side experience — must-have.
• English level: at least B1; additional languages relevant to target GEOs are a plus.
• Strong understanding of CPA / RevShare / Hybrid models.
• Analytical mindset with focus on performance metrics.
• Proactive, results-driven, and growth-oriented.

Bonus Points

• Experience with influencer or SEO traffic.
• Hands-on experience with hybrid deal structures.
• Existing affiliate / partner network.

What’s In It for You

• Work directly with product (no intermediaries).
• International team operating across global markets.
• Flexible format: remote or relocation to Cyprus.
• Competitive salary + performance bonuses.
• Real impact on processes and company growth.

Let’s Wrap It Up

If you want to scale affiliate channels globally, work with strong products, and influence real growth — let’s talk.
 

Middle Marketing Manager (CRM)
 

Our client is a fast-growing product company in the iGaming industry that is actively expanding its marketing team.
 

Responsibilities:

• Launch and manage CRM campaigns across Email, Push, and SMS channels;
• Maintain and execute the communications content calendar;
• Create and adapt email and messaging templates;
• Configure tournaments, bonuses, and promotional activities in the CMS;
• Coordinate tasks with designers and copywriters;
• Ensure quality control of communications and campaign launches;
• Contribute to the development of CRM processes and the bonus system.
   

Requirements:

• At least 1 year of experience in CRM, Retention, or Lifecycle Marketing;
• Experience working with CRM platforms and CMS systems;
• Understanding of user segmentation and retention principles;
• Strong attention to detail and excellent organizational skills;
• Experience in iGaming, Betting, or Gambling will be considered a plus.
   

What We Offer:

• Opportunity to work on a growing product and make a direct impact on results;
• Professional development in CRM and Retention Marketing;
• Supportive team and engaging challenges;
• Fully remote work format;
• Competitive fixed salary;
• Performance-based bonus system.

Our client is a company operating in the field of artificial intelligence and voice AI agents. The platform helps businesses automate and scale voice communications: from lead qualification and appointment scheduling to customer support and retention, using natural, human-like voice conversations.
We are looking for a creative, digital-native specialist to strengthen our brand presence across digital platforms.
The role focuses on managing LinkedIn, Facebook, and Instagram communities, creating high-impact visual content, and writing engaging copy. The ideal candidate combines storytelling, design sense, and marketing thinking to grow brand identity.

Core Responsibilities

Content & Creativity:

• Visual Asset Design: Create eye-catching assets in Canva for both organic posts and paid media campaigns.
• Video Production: Produce, shoot, and edit high-impact short-form videos (Reels, Stories, corporate content).
• Copywriting: Write engaging social media captions and well-structured blog posts tailored to different audiences.
• Brand Evolution: Contribute fresh ideas to improve our overall brand identity and visual direction.
   

Management & Growth:

• Content Planning: Manage and maintain the content calendar for LinkedIn, Facebook, and Instagram.
• Community Engagement: Handle daily brand interactions, respond to comments, and foster community growth.
• Paid Ads Support: Collaborate with the marketing team to design high-converting ad creatives for performance campaigns.
   

Technical Requirements (Hard Skills)

• Design: High proficiency in Canva coupled with a strong visual sense and layout skills.
• Video Editing: Hands-on experience with CapCut, Adobe Premiere Rush, or similar video editing tools.
• Social Media: Deep understanding of platform mechanics and trends across LinkedIn, Instagram, and Facebook.
• Languages: B2/C1 English level (excellent written and verbal communication).
• Copywriting: Proven ability to adapt writing style for long-form blog articles and snappy social captions.
   

 Key Competencies (Soft Skills)

• Visual Storytelling: Creative thinking with the ability to turn concepts into engaging digital narratives.
• Proactive Mindset: Highly self-motivated, taking initiative without waiting for micro-management.
• Tone Adaptability: Ability to seamlessly switch the Tone of Voice across platforms (e.g., professional for LinkedIn vs. casual/lifestyle for Instagram).
• Attention to Detail: Bulletproof consistency when it comes to brand guidelines and aesthetics.

Role overview:

We're hiring our first Customer Support Generalist to own the front line of customer interactions across our platform. This is a new role, which means you'll help define what great support looks like at CUCollaborate as we scale.

You'll be the first person customers reach when they're stuck, confused, or locked out. You'll manage our Crisp chat support, triage incoming calls, troubleshoot platform issues, help with onboarding workflows, and support data uploads.

Important Note: Candidates must demonstrate prior knowledge of CUCollaborate’s platform, tools, and services, and are expected to research and familiarize themselves with the organization before applying.

Responsibilities:

• Manage Crisp chat support: respond to customer questions, troubleshoot issues, escalate when needed.
• Triage incoming support calls and route them appropriately.
• Handle password resets, account lockouts, and other access issues.
• Support customer onboarding workflows and data uploads.
• Follow clear escalation paths for known issues; escalate anything new or unmapped to Rev Ops.
• Help identify patterns in support requests that signal product or process improvements.
• Contribute to building our support knowledge base and documentation as we learn what customers struggle with.

Requirements:

This is a junior role — we're targeting someone right out of college or early in their career. You don't need technical depth or credit union experience. What you do need:

• Excellent written and verbal communication skills, with the ability to communicate clearly, professionally, and in a friendly manner, including on occasional calls.
• Availability to work during US Eastern Time business hours from 9AM to 5PM (mandatory).
• Strong customer empathy, with the ability to remain calm and supportive when dealing with frustrated customers.
• Ability to work effectively in ambiguous environments, demonstrating problem-solving skills, sound judgment, and knowing when to escalate issues.
• Proficiency in or willingness to learn and actively use AI tools (e.g., Claude, Claude Code) to enhance productivity.
• Alignment with the company’s mission and values, with a genuine interest in making financial services more equitable.

• Nice to have but not required: experience with support platforms (Crisp, Zendesk, Intercom), basic familiarity with financial services, or experience in early-stage startup environments.

   

We offer:

• Professional and personal growth
• Team of motivated professionals
• Competitive salary
• Remote/hybrid work format
• Medical insurance and mental health coverage
• Paid vacations, sick leaves, public holidays
• English lessons at company’s expenses
• Teambuildings
• Training & Development compensation

How to Apply

Send us a note explaining why you're interested and what makes you a good fit for this role. Include your resume, but honestly, we care more about how you think and communicate than where you went to school.