Jobs

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
 

How You’ll Make an Impact

The Onboarding Technician is responsible for guiding new customers through the setup, configuration, and successful adoption of Nextiva’s platform. This role combines customer support, technical configuration, and product training to ensure a seamless onboarding experience.
 

Key Responsibilities

• Assist customers with initial account setup via phone and screen share
• Guide customers through login, configuration, and product functionality
• Configure accounts, call flows, and devices with accuracy and attention to detail
• Perform network checks and basic troubleshooting
• Test configurations to ensure successful implementation
• Deliver customer training on features and product usage
• Meet daily productivity and performance metrics (appointments, call handling, completion rates)
• Handle both inbound onboarding calls and scheduled appointments
• Cross-functional collaboration: Partner with teams such as Sales, Product Support, CRM, and other internal groups to improve the overall customer experience
   

AI & Future-Focused Responsibilities

• Demonstrate interest in AI tools and automation in customer support/onboarding workflows
• Collaborate with AI-driven onboarding systems by handling escalations or edge cases AI cannot resolve
• Contribute insights to improve AI onboarding agents based on real customer scenarios
• Adapt to a future-state environment where onboarding is increasingly AI-assisted and backend-focused
   

Qualifications

• Proficient English (written and verbal communication)
• Experience in a customer-facing or support role
• Strong problem-solving and troubleshooting skills
• Strong communication and active listening skills
• Commitment to delivering amazing customer service
• Attention to detail and time management
• Basic technical aptitude (software support, device setup, networking fundamentals)
• Ability to work evening/night shifts aligned to U.S. business hours (Mon-Fri 4:00 pm — 3:00 am Kyiv time)
   

Preferred

• Experience with CRM tools
• Microsoft Office proficiency
• VoIP experience preferred
• Basic networking knowledge
• Exposure to or curiosity about AI tools, automation, or prompt-based systems
   

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:
 

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven,forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.
   

What We Offer:

• A great opportunity to build a career in an international environment
• Highly competitive salary
• Health and life insurance after probation
• Career growth and development opportunities
• Ongoing internal training programs
• Friendly atmosphere and a professional, supportive team
   

At Nextiva, we’re committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

About SDK.finance 

SDK.finance is a modular fintech software provider that helps banks, payment companies, fintechs, PSPs, and EMIs launch and scale digital payment and banking products using ready-made transaction, ledger, payment orchestration, and financial operations infrastructure. 

About the Role

We're looking for a Content Marketing Specialist who enjoys turning complex FinTech topics into clear, useful content for business and technical audiences.

You'll create blog articles, landing pages, product pages, case studies, and supporting marketing materials using AI tools as part of your daily workflow. Your role isn't simply generating content with AI. It's researching topics, validating information, improving technical accuracy, structuring content, and creating content that performs well in both traditional search engines and AI-powered search.

Key Responsibilities

Content Creation

• Research banking, payments, embedded finance, digital wallets, ledger infrastructure, and other FinTech topics.
• Write high-quality blog articles, landing pages, product pages, case studies, comparison articles, and website copy.
• Continuously improve existing content based on SEO audits, Google Search Console insights, keyword opportunities, competitor analysis, and AI search trends. 
• Refresh and expand existing content to improve rankings, organic traffic, topical authority, and AI search visibility.

AI-assisted Content Production

• Use AI tools such as ChatGPT, Gemini, Claude, and Perplexity for research, outlining, drafting, editing, and content improvement.
• Write effective prompts to generate high-quality first drafts.
• Fact-check AI-generated content and ensure technical accuracy.
• Rewrite AI drafts into natural, engaging, publication-ready content aligned with the SDK.finance brand voice.

SEO & AI Search Optimisation

• Perform keyword research and search intent analysis.
• Optimise content following SEO best practices.
• Improve internal linking across the website.
• Create content that performs well in Google Search and AI-powered search engines.
• Update metadata, headings, page structure, and content hierarchy.
• Support topical authority and content clustering initiatives.

Outreach & Link Building

• Support link building campaigns to increase the authority and visibility of SDK.finance content.
• Research relevant websites, blogs, media, and industry publications for outreach opportunities.
• Assist with guest posting, content partnerships, and digital PR initiatives.
• Identify backlink opportunities, including unlinked brand mentions.
• Collaborate with the SEO team on off-page SEO activities.

Content Publishing & Performance

• Upload and publish content using WordPress.
• Prepare and optimise visuals for articles using AI and design tools.
• Monitor content performance using Google Search Console and SEO tools.
• Analyse rankings, impressions, clicks, and engagement metrics.
• Research competitors and identify new content opportunities.
• Stay up to date with SEO, AI search, content marketing, and FinTech trends.

Requirements

• Excellent written English (C1 preferred, minimum B2+).
• At least 1 year of experience creating content for B2B technology, SaaS, FinTech, banking, or enterprise software companies.
• Strong research skills and the ability to explain complex technical topics in a clear and engaging way.
• Experience using AI tools such as ChatGPT, Gemini, Claude, or Perplexity.
• Understanding of prompt engineering and AI-assisted content workflows.
• Basic understanding of SEO, including keyword research, search intent, on-page optimisation, internal linking, and technical SEO fundamentals.
• Basic understanding of off-page SEO, outreach, and link building principles.
• Experience with SEO tools such as Ahrefs, Google Search Console, Google Analytics, Screaming Frog, or Google Keyword Planner.
• Strong editing and proofreading skills.
• Ability to work independently, manage multiple projects, and meet deadlines.
• Excellent attention to detail.

Nice to Have

• Experience writing about banking, payments, APIs, financial infrastructure, or enterprise software.
• Experience with WordPress.
• Basic HTML knowledge.
• Experience with Canva, Figma, Gemini, or other AI-assisted design tools.
• Understanding of Generative Engine Optimisation (GEO) and AI search optimisation.
• Experience with link building, outreach, guest posting, or digital PR campaigns.
• Experience working with product marketing or technical documentation.

What We Offer

• Fully remote work.
• Opportunity to work on a global B2B FinTech product.
• Access to professional AI, SEO, and content marketing tools.
• Direct collaboration with product, engineering, SEO, and marketing teams.
• Opportunity to build deep expertise in banking, payments, and financial technology.
• Long-term professional growth in content marketing, SEO, AI search, and product marketing.

Job Description
Hybrid in Pryluky office (3 times per week)

We are looking for a Junior Business Analyst to support the client team in identifying business needs, analyzing processes, and providing actionable insights to drive improvements.
The Business Analyst will support the client team in identifying business needs, analyzing processes, and providing actionable insights to drive improvements. This role is key in bridging the gap between stakeholders and technical teams by gathering and documenting requirements, conducting data analysis, and assisting in the implementation of solutions. The Business Analyst will contribute to enhancing operational efficiency and supporting strategic decision-making through data-driven recommendations.
This position requires visiting the office in Pryluky, Ukraine office at least 3 days a week. The rest is remote.

Responsibilities

• Gathering and documenting business requirements from stakeholders using effective data collection and business analysis techniques.
• Developing and updating technical documentation, specifications, process diagrams, and other project-related materials.
• Analyzing current business processes to identify opportunities for improvement.
• Supporting the development and implementation of process improvements and system enhancements, reporting solutions, dashboards and process automation initiatives.
• Collaborating with stakeholders to align requirements and obtain feedback throughout the project lifecycle.
• Preparing reports, presentations, documentation, business cases, and recommendations to communicate findings and project outcomes.
• Participating in project planning and coordination activities to ensure timely delivery; facilitating meetings and workshops to discuss requirements and ideas.
• Actively participating in all stages of project implementation, from initial requirements gathering to deployment, including demonstrating project results, dashboards, and implemented improvements to stakeholders.

Qualifications

• 1+ years of experience as a Business Analyst, Project Coordinator, Process Analyst, or in a similar role.
• Knowledge of business analysis principles, business analysis techniques, project management methodologies, and business intelligence basics.
  Proficiency in Microsoft Office Suite.
• Experience with documentation and modelling tools, e.g. Visio, Lucidchart, JIRA.
• Basic hands-on experience with Power BI, Power Platform, dashboards, reporting, and business process automation.
• Strong communication, analytical, and problem-solving skills.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Ability to work independently, manage multiple priorities, and deliver results in a dynamic environment.
• Proactive mindset with a focus on continuous improvement.
• Intermediate English level.
• Bachelor’s degree in Business Administration, Finance, Computer Science, Engineering, or a related field.

A potential invitation to potential minds!

4K-Soft is People. People are most important to us. People are at the heart of every connection we build. Come and join 4K-Soft, where human minds come together to pave the way for the future. We offer a variety of full-time jobs, training programs and internships. Only imagine, how you can help our company and start your career with 4K-Soft!

We are looking for a Strong Junior FullStack Web Developer.

What we expect from you:

2+- years of commercial experience:
 

• Node.js
• Vue.js
• React
• PostgreSQL

We offer:
 

Competitive level of remuneration

Modern comfortable office or remote work

Convenient work schedule, paid vacation and sick leaves

The opportunity to grow professionally by participating in the implementation of interesting and complex projects, as well as showing personal initiative.

We are looking for a technical support engineer in Bratislava.

This position is also suitable for Junior-level professionals.

Servers.com is an international hosting provider with data centers in the US, Europe and Asia. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer, firewall, Kubernetes and monitoring services.

Clients use our services to deploy game servers, payment gateways, streaming services and other high-load systems.

We will welcome you to our team if you want to learn:
– system administration of servers from anywhere in the world;
– diagnose hardware, software and network server issues;
– work with hardware monitoring;
– work with cloud technologies.

Requirements:
– your English is sufficient for e-mail correspondence;
– you are attentive to details, able to search and analyze information;
– you know what components a modern computer consists of;
– you understand the basic principles of the Internet and computer networks.

Will be an advantage:
– experience with Linux operating systems (Ubuntu, CentOS, Debian);
– basic knowledge of working in the Linux terminal;
– experience in installing Windows/Linux OS from the ground up.

We offer:
– work in a team of professionals at international level;
– comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;
– mentor assistance, learning modern IT technologies;
– individual vocational training plan for 12+ months;
– opportunity to practice and improve your English;
– сompetitive salary and all necessary equipment;
– remote work from Bratislava with the possibility to use our co-working space;
– support of legalization in Slovakia if needed.

Affiliate Manager  (Australia, New Zeland is a MUST)

We are looking for an Affiliate Manager  who will be responsible for developing партнерской сети, building strong relationships with affiliates, and driving partner performance within the betting/iGaming vertical.

This role is ideal for someone who combines strong communication skills, analytical thinking, and a proactive approach to partner management.

What You’ll Be Responsible For

• Developing and scaling the existing affiliate base
• Building long-term relationships with affiliates and webmasters
• Communicating with partners via Telegram, email, and other channels
• Supporting affiliates in resolving operational and performance-related issues
• Attracting new affiliates to the partner program
• Monitoring and analyzing key performance metrics (KPI) for each partner
• Maintaining reports and performance analytics
• Controlling partner payouts and conducting weekly reconciliations
• Participating in industry events, conferences, exhibitions, and meetups

What We’re Looking For

• Strong negotiation and relationship-building skills
• High level of communication and responsiveness
• Analytical mindset and attention to detail
• Experience working with reports and spreadsheets (Google Sheets / Excel)
• Ability to generate ideas and offer creative solutions for partners
• Experience in searching for and onboarding new webmasters
• Readiness to react quickly to partner requests, including urgent situations
• Basic experience in betting, gambling, or affiliate marketing
• Experience working with top-tier webmasters will be a plus
• English level: Intermediate or higher would be an advantage

What You’ll Get

• Opportunity to work in a fast-growing iGaming environment
• Direct impact on affiliate growth and business performance
• Dynamic team and fast decision-making processes
• Freedom to bring ideas and influence partner strategy
• Competitive compensation based on experience and expertise

We are looking for a results-driven Account Manager / Lead Generator to join our team. If you have strong communication skills and know how to generate leads, we’d be happy to meet you. 🚀
 

This role offers growth opportunities in the Sales direction. 💰

Responsibilities:

- Search for potential clients and generate new leads

- Build and maintain strong relationships with clients

- Negotiate terms and support clients throughout the sales process

- Manage ongoing communication with clients

- Work closely with the team to ensure successful project delivery

- Follow up with prospects and convert them into long-term clients

Requirements:

- English level B2 (written and spoken)

- Strong communication and negotiation skills

- Sales mindset and proactive attitude

- Experience in sales, account management, or lead generation will be an advantage

- Ability to work independently and achieve targets

- Responsibility and good organizational skills

If you are ambitious, communicative, and want to grow in sales, you to us. 🔥

ZBL is an international EdTech product company that builds, launches, and scales proprietary education brands in the Health & Fitness niche, powered by global influencers and performance marketing. We operate as a full-cycle model: from idea and product development to marketing, analytics, and operations — fully in-house.

Key Responsibilities:

• Plan, launch, and manage Meta (Facebook & Instagram) ad campaigns for multiple products and audiences.
• Conduct audience research, targeting, and segmentation to maximize ad performance.
• Monitor, analyze, and optimize campaigns to achieve KPIs (ROAS, CTR, CPA, etc.).
• Create, test, and iterate ad creatives, copy, and formats for maximum engagement.
• Manage ad budgets and bidding strategies to ensure cost-efficient campaigns.
• Prepare regular performance reports with actionable insights for the marketing team.
• Stay updated with Meta Ads Manager features, trends, and best practices.
• Collaborate with designers, copywriters, and marketing teams to ensure campaigns align with brand goals.

Requirements:

• Proven experience managing Meta Ads campaigns with measurable results.
• Strong analytical skills and experience using data to optimize campaigns.
• Knowledge of audience research, targeting, and ad segmentation.
• Experience with ad creative testing, copywriting, and A/B testing.
• Familiarity with ad budget management and bidding strategies.
• Excellent communication and collaboration skills.
• Ability to work independently and meet deadlines in a fast-paced environment.

Benefits:

• Health First: Free access to all our fitness products to stay in peak shape.
• Performance Rewards: Transparent bonus system, corporate English lessons, and rewards for outstanding achievements.
• Remote Culture: 100% remote work within a team of growth-oriented professionals.

Data Science UA is a service company with deep expertise in AI and Data Science. Our story began in 2016 with the first Data Science UA Conference in Kyiv, and since then we've built one of the largest AI communities in Europe.
 

About the role:
We are looking for an Operations & Lead Generation Coordinator to join a team building technology solutions for DefenseTech — a person who will become the hub of the company's operational coordination and help us build new partnerships and find new opportunities for growth.
We would be especially glad to welcome candidates who share the mission of developing Ukrainian DefenseTech and want to contribute to strengthening Ukraine's defense capabilities.
 

Responsibilities:
- coordinating the company's day-to-day operational processes;
- managing business communication with clients, partners, and contractors;
- organizing meetings and calls, preparing and following up on agreements;
- supporting lead generation processes and the search for new potential clients;
- helping organize conferences, exhibitions, business events, and other company activities;
- coordinating internal tasks between teams;
- tracking deadlines and following tasks through to full completion;
- quickly and effectively resolving operational issues.
 

Requirements:
- experience in operations, project coordination, executive support, or related roles;
- flawless spoken and written Ukrainian;
- high level of English (Upper-Intermediate / Advanced);
- strong communication skills;
- structured approach, responsibility, and attention to detail;
- ability to multitask;
- fast pace of work and a proactive approach.
 

Will be a plus:
- experience working in MilTech or DefenseTech;
- understanding of the defense industry's specifics;
- experience interacting with military personnel, defense companies, or government projects;
- veteran status or experience serving in Ukraine's Defense Forces;
- experience in business development or sales;
- experience in lead generation;
- experience in event management.
 

Important:
- location - Kyiv;
- readiness to work in a dynamic environment;
- willingness to take responsibility for results;
- high level of self-organization;
- openness, positivity, and a love of communication.

We’re looking for a Copywriter (for Social Media) to strengthen our Marketing Team and help us grow and prosper!

Location: Ukraine preferred, fully remote.
Engagement: full-time.

 

Areas of Responsibility:

• Develop and execute comprehensive social media strategies aligned with campaign themes;

• Manage daily posting schedules across LinkedIn, Instagram, Facebook, X, YouTube, and Reddit with platform-specific optimization; 

• Create social media content calendar coordinating with Content Manager, Video Editor, and Paid Media Manager; 

• Adapt long-form content (blogs, whitepapers, case studies, videos) into engaging social posts tailored to each platform; 

• Develop platform-specific content strategies recognizing the unique audience and engagement patterns of each channel; 

• Plan and execute social media campaigns supporting launches, events, and lead generation initiatives.  

Required Qualifications:

•  2-3+ years of social media management experience in B2B technology, SaaS, or enterprise software; 
• Proven track record managing LinkedIn as primary B2B channel with demonstrated follower growth and engagement; 
• Expert knowledge of all major social platforms (LinkedIn, YouTube, Instagram, Facebook, X, Reddit) and their best practices; 
• Experience creating and managing social media content calendars and posting schedules; 
• Understanding of social media analytics and ability to translate data into actionable insights; 
• Visual content creation skills with knowledge of Canva, Adobe Creative Suite, or similar tools; 
• Strong written and verbal communication skills (English required; French is a plus). 

Nice to Have: 

• Experience in cloud computing, AWS, DevOps, or technical B2B social media marketing; 
• Background managing social media for regulated industries (healthcare, financial services); 
• Proficiency with social media management tools (Hootsuite, Buffer, Sprout Social, or similar); 

What we offer:

• Paid vacation — 16 days per year;
• Documented (16 days) and undocumented (5 days) sick leave;
• Leave for significant life events;
• Compensation for medical insurance (for our employees based in UA);
• Flexible working hours (start at 8.00-11.00 o'clock);
• Weekends according to the Ukrainian/Local calendar;
• Engaging projects with opportunities for career growth;
• Certifications, Udemy courses;
• Corporate events, team-building activities,
• Gifts and recognition from the company;
• A friendly, open, and supportive team culture without excessive bureaucracy.

​The company is a leader in the Search Arbitrage market with over 20 years of experience in traffic. Unlimited budgets, a large creative team, automation of fillings and campaign management, an internal development team. Our goal is to make the media buying process as comfortable as possible and free buyers from constant checking of their advertising campaigns.
Right now we are looking for a buyer - an expert in TikTok Search. We value your experience and are ready to pay for it.

Why you'll love us:
- ​Infrastructure & Tech: Own development, autofills, unlimited budgets and agency accounts.
​- Creative Power: You have a personal Creative Producer assigned to you. He is your bridge to the creative department, who generates and implements your ideas every day.
- ​No Micro-management: We value expertise. Team Lead is support and analytics, not control of every click.
​- Scale: The opportunity to quickly grow to Team Lead.

​Your challenges:
- ​Scaling and optimizing RC in TikTok Search.
-​ Searching and testing new offers/approaches (we provide resources - you provide results).
-​ Maximizing ROI/Profit and working with reporting.

​Our ideal candidate:
- ​Has 1+ year of experience with TikTok (Search/RSOC - 6+ months required).
​- Confidently manages 20+ accounts simultaneously.
​- Understands how to maintain high ROI on large volumes.
​Leadership experience or creative skills would be a plus.

We offer:

- 20 working days of vacation (not calendar days);

- Additional paid leave for family events;

- 10 days of sick leave with medical certificate + 3 Sick days without MC;

- Professional courses;

- Remote/Hybrid/Office formats;

- Flexible start time between 8:00 and 10:00;

- Modern offices in Prague&Warsaw;

- Top equipment;

- Paid tools and programs;

- Participation in professional conferences fully-paid by the company.

You get:

- Rate + % of profit (discussed individually)

We are waiting for your feedback)

Attention! The company has a referral program - you can recommend a candidate for a bonus of up to $500 🙌

We are looking for a Customer Care Specialist with experience in payments, fintech, or iGaming environments to support merchants and partners with payment-related inquiries and operational issues.

You will act as the primary point of contact for customers, working closely with the Payments, Risk, and Finance teams to investigate transactions, resolve payment issues, and ensure a smooth customer experience.

Responsibilities

• Provide daily support to merchants and partners via chat, email, Telegram, and other communication channels.
• Investigate payment-related issues, including declined, pending, or failed transactions.
• Analyze transaction statuses across internal payment gateway systems and provider platforms.
• Communicate with payment providers, banks, and partners to resolve transaction-related inquiries.
• Monitor payment performance and identify issues affecting approval rates.
• Assist merchants in understanding payment errors, statuses, and processing flows.
• Act as a liaison between merchants and payment providers to ensure timely issue resolution.
• Escalate complex cases to relevant internal teams when necessary.
• Maintain accurate records of investigations and resolutions.
• Contribute to process improvements and customer satisfaction initiatives.

 Requirements

• Experience in Customer Support, Customer Care, Payment Operations, Merchant Support, or a similar role.
• Background in payments, fintech, iGaming, e-commerce, or online payment processing.
• Understanding of payment transaction flows, card payments, and payment gateways.
• Strong analytical and problem-solving skills.
• Excellent communication skills in English (written and spoken).
• Ability to work with multiple systems and manage several cases simultaneously.
• Attention to detail and a customer-focused mindset.
• Ability to work independently and collaborate with cross-functional teams.

 Nice to Have

• Experience working with payment service providers (PSPs), acquiring banks, or payment gateways.
• Knowledge of fraud prevention, risk management, or chargeback processes.
• Experience using CRM, ticketing, or payment monitoring tools.

• Familiarity with iGaming payment operations.

   

Working Hours

• This role supports North American clients, so candidates should be comfortable working evening hours and collaborating across different time zones: 3:00/4:00 PM – 11:00/12:00 AM Kyiv time 

   

 What We Offer

• Opportunity to work in a fast-growing fintech/iGaming environment.
• International team and dynamic work culture.
• Professional growth and development opportunities.
• Exposure to modern payment technologies and global payment providers.
• Stable long-term cooperation.
• Supportive and collaborative team environment.
• 20 paid vacation days per year.
• 10 paid sick leave days per year.
• Competitive compensation package.
• Remote work opportunity.

Sales Manager (US & Canada Market)
Sofia HR | AI Hiring Platform

Sofia HR is an AI-powered hiring platform helping companies make smarter recruitment decisions through structured interviews and predictive candidate assessment. We are growing internationally and looking for an ambitious Sales Manager to develop the US and Canadian markets.

What you’ll do:

• Identify and engage potential clients in the US and Canada
• Build and manage a strong outbound sales pipeline
• Conduct discovery calls, demos, and commercial negotiations
• Present Sofia HR as a strategic hiring solution for businesses
• Work closely with founders and product team to improve market fit
• Maintain CRM discipline and accurate sales reporting
• Achieve monthly and quarterly revenue targets

We’re looking for someone who has:

• At least 1 year of sales experience
• Fluent / near-native English (C1+ mandatory) with excellent spoken and written communication
• B2B sales experience is preferred (SaaS / HR Tech / Recruitment / Startups as a plus)
• Strong ability to communicate with HR leaders, founders, and executives
• Confidence in outreach, negotiations, and closing deals
• High ownership, proactivity, and startup mindset
• Readiness to work within US / Canada time zones

Ideal background:

• Experience in HR industry, recruitment, talent solutions, or HR Tech
• Experience in a startup / fast-growth company
• Understanding of hiring challenges and recruitment processes

What we offer:

• Opportunity to join an innovative AI hiring startup at an early growth stage
• Direct impact on revenue and international expansion
• Competitive compensation + performance-based bonus
• Remote work flexibility
• Fast decision-making and entrepreneurial environment

Location: Remote / Hybrid (depending on company needs)
Company: NYC Glass & Window Repair Inc.

About Us

NYC Glass & Window Repair Inc. is one of New York City's leading glass and window contractors, specializing in residential, commercial, and landmark restoration projects. We are looking for a highly organized Procurement & Operations Coordinator to ensure materials are ordered accurately, projects stay on schedule, and our CRM remains up to date.

Position Summary

The Procurement & Operations Coordinator is responsible for managing material purchasing, coordinating with suppliers, supporting the estimating team, scheduling projects, and maintaining accurate procurement records within our CRM system. This role requires excellent organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.

Key Responsibilities

Procurement & Vendor Management

• Source materials from approved suppliers.
• Request and compare supplier quotations.
• Negotiate pricing and delivery schedules whenever possible.
• Place purchase orders accurately and on time.
• Confirm all orders with suppliers.
• Monitor production status and shipping schedules.
• Follow up on delayed orders and resolve supplier issues.
• Maintain strong relationships with vendors and manufacturers.
• Track warranties, lead times, and supplier performance.

Order Management

• Review project requirements before ordering.
• Verify measurements, specifications, and quantities.
• Coordinate custom glass, hardware, windows, doors, and specialty material orders.
• Ensure all purchase orders match project specifications.
• Communicate any discrepancies immediately.

Estimating Support

• Obtain supplier pricing for quotes.
• Assist estimators with material costs.
• Maintain current supplier price lists.
• Help identify cost-saving alternatives.
• Track material cost changes.

Scheduling & Operations

• Coordinate material deliveries with project schedules.
• Schedule installations based on material availability.
• Coordinate with technicians, project managers, and office staff.
• Ensure jobs are ready before technician dispatch.
• Update project timelines when deliveries change.

CRM Management

• Maintain procurement records in the CRM.
• Update purchase order statuses.
• Upload supplier invoices and confirmations.
• Record delivery dates and tracking information.
• Keep project notes accurate and organized.
• Generate procurement reports when requested.

Inventory & Cost Control

• Monitor inventory levels.
• Recommend stock replenishment.
• Minimize waste and duplicate purchases.
• Assist with inventory audits.
• Track backordered materials.

Administrative Duties

• Maintain supplier database.
• Organize purchase documentation.
• Assist Accounting with supplier invoices.
• Ensure purchase records are complete.
• Support Operations with procurement-related tasks.

Qualifications

Required

• 2+ years of purchasing, procurement, operations, or project coordination experience.
• Excellent organizational skills.
• Strong attention to detail.
• Excellent written and verbal English communication.
• Ability to prioritize multiple projects simultaneously.
• Proficiency with CRM systems, Google Workspace, and Microsoft Office.
• Strong Excel/Google Sheets skills.
• Comfortable communicating with suppliers by phone and email.

Preferred

• Experience in the construction, glass, window, or building materials industry.
• Knowledge of purchase orders and vendor management.
• Experience reading estimates or construction drawings.
• Familiarity with ERP or procurement software.

About Levou

Levou is a growing U.S.-based skincare e-commerce brand focused on simple routines, thoughtful ingredients, hydration, and healthy-looking skin.

Our primary market is the United States. We are looking for a creative and reliable SMM Manager / Content Creator to help us grow our presence on TikTok and Instagram through engaging content.

Responsibilities

• Create and edit TikTok videos, Instagram Reels, Stories, and social media posts
• Turn product footage, UGC videos, photos, and existing brand materials into engaging content
• Research TikTok and Instagram trends, hooks, sounds, and successful content formats
• Create content using CapCut, Canva, ChatGPT, and AI image/video tools
• Write English hooks, captions, on-screen text, and calls to action
• Build and maintain a weekly content calendar
• Publish content consistently on TikTok and Instagram
• Engage with comments and help build an active community
• Track basic performance metrics and identify which content formats perform best
• Suggest new creative ideas and content concepts
• Keep content aligned with Levou’s visual style and U.S. skincare audience
• Follow skincare advertising guidelines and avoid unsupported medical claims

Requirements

• At least 1 year of experience in SMM, content creation, or short-form video editing
• Portfolio with TikTok videos, Instagram Reels, or other content
• Strong understanding of hooks, storytelling, retention, trends, and platform-native editing
• Confident use of CapCut and Canva
• Experience using ChatGPT and AI tools for content creation
• Ability to write clear English captions and on-screen text
• Strong visual taste and attention to detail
• Ability to work independently and meet deadlines
• Reliable communication and openness to feedback

Experience with skincare, beauty, wellness, UGC, e-commerce, or U.S.-focused brands is a strong advantage.

Compensation & performance bonus

• Guaranteed monthly compensation: $400–$550, depending on experience, portfolio, and agreed responsibilities
• Additional performance bonus: up to $100 per month
• The performance bonus will be based on clearly agreed KPIs, including:
  • Consistent and timely content delivery
  • Follower count, views
  • Audience engagement
  • Creative quality and attention to detail
  • Testing new content formats and ideas
  • Improvement in content-performance metrics
  • Proactive communication and ownership

Performance expectations and baseline metrics will be established after the first 30 days. 

Compensation and responsibilities may be reviewed after the first six months based on performance.

How to apply

Please include:

• Links to 3–5 TikTok videos, Instagram Reels, or other short-form videos you created or edited
• Links to social media accounts you have managed (can be personal too)
• A short explanation of your role in each project
• The tools you use for editing, design, and AI content creation
• Your weekly availability