Jobs

Hi there!

Softsich is a fast-growing international technology company that develops scalable B2B digital platforms. We are currently looking for a Product Manager who’s ready to grow with us and shape high-load, data-driven solutions used by international partners.

If you are systematic and focused on business impact, this role is for you.

Responsibilities:

• Managing the product area: roadmap, prioritization, backlog management using frameworks (RICE / ICE / WSJF).
• Analyzing key retention metrics and identifying growth opportunities.
• Formulating product hypotheses based on data: segmentation, behavioral cohort analysis, and funnel analysis for deposits and actions.
• Working with content: selecting and prioritizing new providers and titles, A/B testing of lobby, categories, recommendation blocks, and personalization of content delivery.
• Preparing technical requirements for development, design, and CRM teams; task acceptance; release quality control.
• Managing bonus economics: cost/benefit modeling and defending initiatives before stakeholders.
• Conducting competitive analysis: monitoring bonus offers and retention features in target markets.

Requirements:

• 2–3+ years of experience as a Product Manager / Product Owner, including at least 1 year in Retention, Bonuses, Games, CRM, or VIP-related areas.
• Understanding of key metrics and their relationships.
• Hands-on experience in hypothesis generation and validation: ability to define problems, hypotheses, success metrics, and testing plans.
• Strong data skills: confident use of BI tools (Tableau / Power BI).
• Understanding of bonus engine architecture and constraints (bonus types, requirements, contribution rates, and fraud/abuse prevention).
• Experience working with Agile / Scrum, proficiency in Jira, Confluence, Figma (at the level of reading designs).
• English level: Intermediate (B1+) for working with documentation, providers, and international teams.

Nice to have:

• Experience with CRM platforms (Smartico, Customer.io) and understanding of trigger-based communications.
• Experience with direct integration with content providers and understanding of their bonus tools (Bonus Buy, Tournaments API).
• Experience with gamification platforms and mechanics (missions, levels, achievements, leaderboards).
• Understanding of working in regulated markets and related bonus limitations.
• Experience building VIP / Loyalty programs from scratch or significantly improving them.

What we offer:
– Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
– 20 paid vacation days, sick leaves, and health insurance (UA/PL-based, other locations in progress).
– A supportive, friendly team where knowledge-sharing is part of the culture.
– Coverage for professional events and learning.
– Birthday greetings, team buildings, and warm human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

 Send over your CV now — we’d love to get to know you better!

We are looking for a UI/UX Designer to collaborate with on a project-based basis at onPoint Studio. In this role, you will be responsible for designing user experiences and interfaces for our e-commerce web solutions. The work includes conducting user research, iterating on design elements, and collaborating with cross-functional teams to maintain a cohesive design system and ensure a consistent visual identity across all digital platforms.

Key Responsibilities:

✅ design and iterate on UI/UX aspects to ensure a seamless, engaging user experience;

✅ conduct user research and usability testing to gather insights and identify areas for improvement;

✅ collaborate with PM and sales team to define design requirements and implement design solutions;

✅ develop wireframes, prototypes, and high-fidelity designs for new features and improvements;

✅ maintain and evolve the design system to ensure consistency across all touchpoints;

✅ stay updated with the latest design trends, tools, and technologies.

Requirements:

✨ 1+ years of experience in UI/UX design, with a proven portfolio of real-world or commercial projects;

✨ proficiency in design tools such as Figma, Sketch, Adobe XD, and Elementor;

✨ experience with user research and usability testing methodologies;

✨ excellent visual design skills with sensitivity to user-system interaction;

✨ English — Intermediate and higher;

✨ ability to work in a fast-paced environment and manage multiple projects simultaneously;

✨ strong communication and teamwork skills.

Nice to Have:

🔥 experience with HTML/CSS and basic front-end development.

Would be a Major Plus:

🔥 experience in the wellness field.

What We Offer:

⭐️ supportive and collaborative work environment;

⭐️ opportunities for professional and personal growth, including access to industry communities and training courses;

⭐️ fully remote work with a flexible schedule;

⭐️ competitive compensation.

Your Responsibilities:

• Develop and manage the affiliate program.
• Attract new partners and build long-term relationships.
• Analyze campaign performance and implement improvements.

Requirements:

• 1+ year of experience working solely in an affiliate network (preferably in gambling).
• Understanding of key tools and techniques in affiliate marketing.
• Analytical mindset and strong communication skills.
• Existing network of contacts is a plus.
• English level B1 or higher.

We Offer:

• Competitive compensation.
• Fast career growth opportunities.
• Exciting projects with well-known brands.
• A friendly and professional team.

Company: Interexy

 Location: Hybrid / Remote Job

 Type: Full-time

 About Us: Interexy (https://interexy.com/) is a global custom software development and IT consulting company founded in 2017 and headquartered in Miami. We deliver innovative solutions for giants like SAP, PwC, and General Electric, with deep expertise in AI, ML, Blockchain, and FinTech. As we expand our AI Agent Development department, we need an AI/ML Engineer who takes full ownership — we don't build demos, we ship high-performance, production systems for enterprise clients.

We expect from you:

• At least 2 years of experience developing ML solutions.
• Deep knowledge of:
  • Linear algebra,
  • Probability theory,
  • Mathematical statistics.
• Strong proficiency in Python:
  • NumPy, Pandas, SciPy, scikit-learn.
• Understanding and practical experience with ML algorithms:
  • Collaborative filtering,
  • Content-based filtering,
  • Embeddings,
  • Gradient boosting, neural networks.
• Strong knowledge of SQL.
• Experience with Python backend (FastAPI).
• Understanding of high-load system design and microservice architecture.
• Experience building recommender systems.
• Experience with big data tools:
  • Spark, Kafka, Airflow, ClickHouse, Elasticsearch.
• Experience with deep learning (PyTorch / TensorFlow).
• Experience with A/B testing and model quality evaluation (precision, recall, NDCG, MAP).
• Experience with Docker, Kubernetes.
• Understanding of MLOps (ML pipelines, model deployment, monitoring).

Responsibilities:

• Designing and developing recommendation algorithms for music content.
• Building ML models and feature engineering.
• Integrating ML models into Python backend and product services.
• Optimizing recommendation quality and system latency.
• Analyzing user behavior and musical preferences.
• Developing and maintaining ML pipelines (training, testing, deployment).
• Running experiments and A/B tests.
• Participating in architectural decisions for the recommendation engine.
• Documenting solutions and collaborating with the backend team.

Key Responsibilities:

• Identify and attract new partners (affiliate networks and direct advertisers).
• Negotiate and onboard partners into our network: contracting, terms alignment, and signing.
• Manage partner relationships: onboarding, support, performance analysis, and regular reporting.
• Deal analytics in Google Spreadsheets/Excel; optimization based on KPIs.
• Handle documentation: contract preparation and related administrative tasks.
• Attend iGaming conferences and stay active in industry communities.

Requirements:

• 1+ year of experience in Business Development, Affiliate, or Sales within iGaming.
• Understanding of business models: RevShare, CPA, flat, hybrid.
• Strong analytical skills and experience working with large datasets.
• Proficiency in Google Sheets/Excel for analytics and reporting.
• English — Intermediate+ level.
• Soft skills: communicative, proactive, adaptable, and self-driven.

We Offer:

• Remote work format.
• Competitive compensation.
• Support for professional growth.
• Participation in corporate events.
• Flexible schedule, autonomy, and quick decision-making with no bureaucracy.

Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team.
 

This position is with a US-based software company providing custom development and AI implementation for North American clients. The team builds and maintains production software, including AI-enabled systems, and works in long-term client engagements.
 

Team members operate as part of an internal, distributed team and collaborate directly with client stakeholders.

Important requirement (please read carefully) We are only considering candidates who have previous lead generation experience for IT outsourcing, software development, or tech services companies. General lead generation experience is not sufficient for this role.
 

Responsibilities

• Build and maintain lead lists (Founders, CTOs, Operations leaders)
• Run outbound lead generation
• Personalize outreach messages for US-based prospects
• Book qualified calls for the Business Development / US team
• Track outreach and results in CRM
• Continuously improve messaging based on response quality
   

Requirements

• Proven lead generation experience for IT services / software development companies
• Experience using tools such as LinkedIn Sales Navigator, Apollo, Snov, Lemlist, Instantly, or similar
• Strong written English
• Result-oriented mindset
   

KPIs

• Qualified conversations started
• Calls booked
• Call show-up rate
• Lead quality (not just volume)
   

What We Offer:

• Working hours aligned with US time zones, typically 16:00—00:00 Kyiv time.
• 1:1 English lessons to support clear and confident communication.
• Paid vacation and sick days.
• Fully remote work.
• Opportunities for professional growth within the team.
• Structured, personalized onboarding to help you ramp up effectively.
   

Hiring stages: Recruiter screening → Technical interview → Final culture fit interview.
 

Apply with your resume and a short note outlining your relevant experience. You can also submit it through our website at comeback.ua. Selected candidates will be contacted by Come Back Agency

Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team.

This position is with a US-based software company providing custom development and AI implementation for North American clients. The team builds and maintains production software, including AI-enabled systems, and works in long-term client engagements.

Team members operate as part of an internal, distributed team and collaborate directly with client stakeholders.

Responsibilities

• Secure new business and grow revenue. This role is not account management and not day-to-day; client communication. Our US team handles calls and ongoing communication;
• Proactively source outbound opportunities (partnerships, referrals, warm outreach);
• Qualify opportunities and drive them to signed agreements;
• Coordinate internally with the US team during deal handoff;
• Contribute directly to revenue growth;

Requirements

• Proven experience in business development/lead generation for IT services / software development companies /SaaS;
• Clear track record of originating or closing deals with budgets $20,000+;
• Understanding of how custom software projects are priced and sold;
• Strong written English (spoken English is a plus, but not critical);
• Ability to work independently and focus on results;

This role does not involve

• Daily client communication;
• Account management;
• Project management;
• Delivery or technical execution;

KPIs

• New qualified opportunities created;
• Pipeline value generated;
• Deals secured / revenue influenced;

What We Offer

• Working hours aligned with US time zones, typically 16:00—00:00 Kyiv time;
• 1:1 English lessons to support clear and confident communication;
• Paid vacation and sick days;
• Fully remote work;
• Opportunities for professional growth within the team;
• Structured, personalized onboarding to help you ramp up effectively.
   

Apply with your resume and a short note outlining your relevant experience. You can also submit it through our website at comeback.ua. Selected candidates will be contacted by Come Back Agency

Gypsy Collective is looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.

📅 Your daily adventures include:

• Manage an assigned portfolio of VIP players;
• Build and maintain strong, long-term relationships with high-value clients;
• Provide personalized communication based on player preferences;
• Ensure a high level of player satisfaction and engagement;
• Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
• Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
• Offer personalized bonuses and reload promotions within the approved VIP matrix;
• Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
• Handle big wins and big losses with a professional and client-oriented approach;
• Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
• Identify signs of risky or problematic player behavior;
• Escalate relevant cases when necessary;

• Follow Responsible Gaming and compliance guidelines.

   

🧭 What makes you a great match:

• 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);
• Proven experience in one-on-one communication with VIP clients (chat / messengers);
• Strong objection-handling and retention skills;
• Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
• Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
• Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
• Strong written and verbal communication skills;
• English level: B2+ (required);
• Fluent in Ukrainian;

• Schedule: 2/2 – 12-hour shifts (day / night).

   

Benefits

• 💸 Flexible payment options: choose the method that works best for you.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

We are a Ukrainian outsourcing company Join.To.IT, founded in 2012, and delivering software solutions across diverse business domains.
We focus on building long-term partnerships with our clients and delivering solutions that create real business impact. Our team consists of experienced professionals who take ownership of their work, value clear communication, and are committed to high standards in everything they do.
At Join.To.IT, we create an environment where engineers can grow, influence technical decisions, and contribute to meaningful projects alongside a strong and supportive team. 

Responsibilities
Drive IT services sales from initial contact to deal closure
Manage lead generation efforts and develop new client acquisition channels (Upwork and LinkedIn)
Conduct negotiations with clients, including C-level stakeholders
Participate in project estimation together with technical teams
Build and maintain long-term client relationships
Identify growth opportunities within existing accounts (upselling)
Prepare commercial proposals and oversee contract execution
Collaborate with delivery teams to align scope, resources, and budgets
Analyze market trends and competitors to support sales strategy
Represent the company at events, conferences, and networking activities

Requirements 
Proven experience in IT services sales and full sales cycle management
Experience working with SDRs and/or marketing teams
Strong negotiation and objection-handling skills
Understanding of the estimation process and basic technical knowledge
Experience in Account Management and long-term client relationship building
Customer Success mindset with the ability to resolve conflicts effectively
Experience preparing commercial proposals and managing budgets
Ability to collaborate effectively with technical teams
Understanding of Fixed Price delivery models
Strong analytical, strategic thinking, and presentation skills
Upper-Intermediate+ level of English

Nice to Have
Understanding of SDLC (Software Development Life Cycle)
Familiarity with Lean and Scrum methodologies

We Offer
Office-based work format (Kyiv, near Vasylkivska metro station with shelter, Starlink and uninterrupted power supply)
Free gym access near the office
Paid vacation and sick leave
Medical Insurance
Compensation for professional courses and development
Supportive and loyal management

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications and regulatory technologies. 

We are looking for a Media Buyer to join our team!

Requirements:

 - User acquisition expert: 1+ years of proven track in building marketing retention campaigns for a consumer product through ad networks;
- Previous experience with ad networks;
- Understanding of attribution models (post view vs click) and conversion deduplication;
- Awareness of GEO-specific advertising regulations for gambling verticals;
- Gambling experience is mandatory;
- Work with creatives, experience with setting up tasks for video creatives;
- Experience in A/B testing and campaign optimization;
- Ability to identify issues within campaigns and develop solutions quickly;
- Understanding user journey, user segmentation, engagement, and customer experience;
- Ability to analyze and understand such metrics as CTR, CR, CPA;
- Previous work with such tools as Jira, Tableau;
- Understanding how to work with pixels, postbacks, user cookies;
- Remote work experience: ideally, in an international team;
- Flexible and open to feedback, with a continuous improvement mindset;
- Comfortable working independently and managing large-scale ad budgets;
- Good English communication skills

Responsibilities:

- Launch retargeting and performance campaigns;
- Manage the structure of retargeting campaigns;
- Close work with existing campaigns;
- Technical setup: pixel integration, postback configuration;
- Inventory management: maintaining whitelists and blacklists of publishers and domains in DSP;
- Creative performance analysis and briefing for the design team based on CTR and conversion data;
- Regular reporting on campaign performance by GEO and placement;
- Close work with existing campaigns.

What are the conditions and bonuses?

☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑🏻‍💻Laptop & all necessary equipment for work according to the ecosystem standards;

🏖Paid vacations, personal events days, days off;

🫖Paid sick leave;

👨🏻‍⚕️Medical insurance;

💵Referral program enjoy cooperation with your colleagues and get the bonus;

📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

🗣Free internal English courses;

🧘Sport benefit;

🦄Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;

🎳Company events, team buildings.

We are looking for a proactive, responsible, and highly motivated Recruiter / Researcher to join our team and help us attract top IT talent across European markets. This role is perfect for someone who thrives on research, candidate engagement, and process optimization, and wants to contribute to building a high-performing international recruitment operation.
 

Responsibilities:

• Source candidates using LinkedIn, Djinni, GitHub, and other platforms
• Build and maintain candidate pipelines for open and upcoming roles
• Conduct initial outreach and pre-screening
• Use automation tools to scale sourcing and outreach processes
• Maintain accurate data in CRM and internal systems
   

Requirements:

• 1+ year of experience in sourcing or recruiting
• Hands-on experience with LinkedIn automation tools and sourcing platforms
• Experience using tools for automated outreach and candidate tracking (e.g., LinkedIn Helper, PhantomBuster, etc.)
• Understanding of IT roles and technologies 
• Understanding of European talent markets and hiring specifics
• Strong research skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple tasks
   

We offer:

• Remote work
• Flexible collaboration options: fixed salary, performance-based hiring bonuses, probation period of 3 months
• Opportunity to grow 
• Work with international clients and interesting technical roles
   

💬 If you’re interested, feel free to apply or message directly.

Project description

We’re looking for a Crowd Marketing Specialist to grow Coupler.io’s presence on Reddit and SaaS-specific communities/forums like Shopify, Xero, etc.

You’ll join conversations where users talk about data, reporting, and automation, and contribute responses tied to real solutions using Coupler.io. You’ll also monitor brand mentions, track discussions, and spot opportunities for meaningful engagement.

If this sounds exciting, apply now! We are open to considering interns for this role!

WHAT’S YOUR IMPACT?

By showing up consistently in online communities, you’ll help users find practical solutions to data and reporting problems, no pitch required. Just good answers that happen to involve Coupler.io in terms of data flow automation, reporting optimization, etc.

Required skills

⭐ 1+ year of experience in digital marketing in any position (experience in Support or Social Media would be a plus)
⭐ Advanced written and spoken English
⭐ Strong communication skills and attention to detail
⭐ Ability to pick up new tools quickly
⭐ Comfortable using AI tools day-to-day (drafting messages, researching threads, etc.)
⭐ Curiosity, self-direction, eagerness to learn
⭐ Basic Google Workspace proficiency (Docs, GSheets, Drive)
⭐ Capability to manage your own tasks and collaborate with a team
⭐ Familiarity with how online communities function

As a plus

🔹Experience managing a Reddit account or crowd marketing in SaaS communities
🔹Background in SaaS, data tools, or marketing technology
🔹Familiarity with data integration or business intelligence concepts

We offer

🌎 Full-remote from any location or in one of our offices (Kyiv/Krakow/Warsaw) bit.ly/rw-remotecollab
💸 Competitive compensation, access to savings program, and deposit policy
💻 Thanks to our hardware policy, we use the best equipment and can regularly update it
🌴 34 days a year as paid time off (24 standard days + 10 more to cover public holidays)
🏋🏼 Health policy budget that will cover your private sports and healthcare expenses
🎤 Participate in our online and offline events
⌨️ Our offices are equipped with modern ergonomic chairs and standing desks
🍪 You can always find fresh food and drinks in our kitchen
🤝 In Ukraine, we collaborate through Diia.City
🤩 More about our benefits and how we work 🔗 Railsware Handbook: railsware.com/handbook

Responsibilities

🔹Monitor Reddit, Shopify, QuickBooks, and other relevant communities for discussions around data exports, reporting automation, and analytics
🔹Respond to threads with clear, helpful answers, and explain how Coupler.io fits where it genuinely does
🔹Create and publish posts in Coupler.io’s own community spaces
🔹Track brand mentions across communities and join conversations where your input adds real value
🔹Maintain a structured log of activity, including threads, responses, and performance
🔹Analyze engagement and share regular insights with the SEO Manager, highlighting trends, gaps, and opportunities

Шукаємо до себе в команду на full-time розробника з 1+ year of commercial working experience as a Full Stack WordPress Developer:
 

Необхідні знання та технічні навички:

• English Level: Intermediate (speaking)
• Medium knowledge in PHP (version 8 +)
• Medium knowledge in JS, CSS, HTML5, Semantic HTML
• WordPress (version 6.8.1)
• WooCommerce
• Gutenberg
• MySQL
• Bootstrap, Tailwind etc.
• Responsive Design
• Basic SEO Knowledge
• Theme & Plugin development
• Basic Security Knowledge
• Debug Developer Tools
• WP Site Speed Optimization
• WP-CLI
• Custom Elementor components
• WP REST API
• Polylang / WPML
   

Досід з:

• Rest API
• Linux/MacOs (filesystem, users and groups, SSH)
• Docker (with compose)
• Git
• CI/CD
   

Буде плюсом знання наступних фреймворків та бібліотек:

• Laravel
• React.js
• Redis
• WAI
   

Знання наступних платформ буде плюсом:

• Auth0, AWS, Google Cloud, Microsoft Azure, DigitalOcean
   

Що пропонуємо:

• Графік з 9:00 до 18:00 (одна година обідньої перерви)
• Допомога наставника, обмін досвідом з колегами
• Можливість для розвитку і вдосконалення
• Оплачувана щорічна відпустка та лікарняний
• Вихідні на державні свята
• Перегляд кваліфікації з подальшим підвищенням ставки
• Офіційне оформлення по ФОП (за потреби надаємо бухгалтера для супроводу)
• Ставка обговорюється за результатами співбесіди відповідно до рівня знань і навичок

Якщо ви бачите себе частиною нашої команди, тоді відправляйте своє резюме нам! Ми зв’яжемось з Вами найближчим часом!

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

We are looking for a Technical Support Specialist (L1/L2) to join our support team and provide customer-facing technical assistance for hardware, software, and connectivity-related issues.

In this role, you will handle first- and second-level support requests, troubleshoot Windows environments and basic network issues, assist with device (IoT/data logger) configuration, and escalate complex technical cases to higher-level engineering teams when needed.

You will work closely with Team Leaders, QA, Operations, and Engineering to ensure high-quality service delivery, accurate documentation, and continuous process improvement.

This role combines technical troubleshooting with customer communication and requires a structured, solution-oriented mindset.

Requirements:

✔️Experience in L1/L2 technical support or IT service desk roles
✔️Basic knowledge of Windows Server environments
✔️Basic MS SQL knowledge (user-level: queries, validation, data checks)
✔️Fundamental understanding of network technologies and protocols
✔️Experience configuring or supporting IoT devices or measurement data loggers (or strong willingness to learn)
✔️Confident in written and spoken English
✔️Independent, reliable, and detail-oriented working style
✔️Technical and solution-oriented mindset
✔️Strong interpersonal and communication skills

Responsibilities:

➖Provide L1/L2 technical support via email, chat, and calls
➖Troubleshoot Windows environment issues and basic network connectivity problems
➖Perform basic MS SQL checks and validate measurement or system data
➖Support configuration and deployment of IoT devices/data loggers following documented procedures
➖Collect logs, reproduce issues, and prepare structured escalations for L3 / Engineering teams
➖Maintain accurate ticket documentation in CRM/helpdesk systems
➖Follow internal workflows, SLAs, and quality standards
➖Contribute to knowledge base creation and continuous process improvements
➖Collaborate with Team Leaders, QA, Operations, and Engineering

Would be a plus:

✔️Experience with Zendesk and similar ticketing platforms
✔️Previous BPO / outsourcing experience
✔️Technical education or certifications
✔️Experience supporting SaaS or hardware-enabled products
✔️Familiarity with structured troubleshooting methodologies

Work conditions:

➖Remote work.
➖The probation period is two months.
➖2 non-fixed days off per week.
➖3 types of work shifts:
- M - 8:00-16:00
- D - 16:00-0:00
- N - 0:00-8:00