Jobs

AltexSoft is looking for a Motion Designer/Video Editor to join our marketing team. This person will be focused on creating engaging video materials for the AltexSoft YouTube channel (please check the channel to better understand the scope of work).

This role would ideally suit someone having experience in explainer videos, promos, commercials, presentations, and other formats of visual storytelling. We are happy to consider a candidate with a proactive and conceptual approach to visuals, eagerness to learn, and ability to deliver quality results within strict timeframes.
 

You Have

• Ability to visualize complex ideas and concepts in a simple way
• 1+ year of experience in motion design and/or video editing
• Experience with Adobe Creative Suite
• Intermediate English level
• Understanding the basics of motion and composition principles, layout, typography, color, and structure Outstanding attention to detail
• Excellent communication skills, including the ability to clearly explain design concepts
   

Would be a plus

• Basic understanding of YouTube content formats and audience engagement
• Experience collaborating with journalists, scriptwriters, or editorial teams
• Familiarity with generative AI tools for visuals, video, or design exploration
• Understanding and interest in technology, startups, or the travel industry
   

You Are Going To

• Conceptualize scripts into storyboards Working in strong cooperation with scriptwriter
• Find and select stock footage, relevant video materials, reports, historical videos, and other visual references to support video content
• Use AI tools to support motion design tasks, including visual creation, animation support, and content improvement
• Prepare audio for videos, working with sound and voice overs
• Render videos and deploy them on streaming platforms Managing workload to successfully meet deadlines
  
   

Brights is looking for an HR Manager who would be passionate about supporting our growing team and fostering a positive employee experience. You’ll work closely with our recruitment, resource, and executive teams to shape a strong people-first culture across the company and drive our team forward 🚀

Key Responsibilities:
• Own and continuously improve onboarding, adaptation, and offboarding processes;
• Conduct regular 1:1 meetings to gather employee feedback, offer support, and strengthen engagement;
• Support team engagement initiatives, including organizing team-building events and preparing company merch;
• Oversee company benefits and coordinate with external providers to ensure a high-quality experience for employees;
• Collaborate with the admin and finance teams on document management;
• Run quarterly employee satisfaction surveys and analyze engagement data to drive improvements.

Requirements:
• 1+ year of experience in the HR field;
• Strong understanding of core HR processes across the employee lifecycle;
• Excellent communication and interpersonal skills;
• Highly organized with strong time management skills and attention to detail;
• Intermediate written and spoken English (B1 level or above);
• Based in Ukraine, with flexibility for visits to Kyiv and Lviv.

Would be a plus:
• Experience working with PeopleForce and ITFin;
• Experience to lead recruitment activities (planning, analytics, reporting). We currently have two recruiters and a sourcer on board.

We offer:
• Transparent financial motivation;
• Remote workplace or a comfortable office in the center of Kyiv;
• 18 working days of paid leave annually;
• Unlimited sick days;
• Salary review twice a year;
• Compensation for our English-speaking club — 100%;
• Compensation for any AI tool of your choice — 100%;
• Compensation for coworking spaces — 100%;
• Compensation for gym memberships and professional courses — 50% (after the trial period);
• Compensation for any English courses — 50% (after the trial period);
• Compensation for sessions with a psychologist — 50% (after the trial period);
• Medical insurance (after the trial period).

Interview Process:
Screening Interview ➡️ Interview with CEO/COO ➡️ Job Offer

If you have the skills, passion, and determination we’re looking for, apply now to become part of our exciting journey ⭐️

We’re looking for a proactive Junior Strong/Middle DevOps Engineer to join our growing team. You’ll help maintain and evolve our CI/CD pipelines, support AWS/Terraform infrastructure, work alongside experienced engineers on AWS, Terraform and containerized environments. This role offers hands-on experience across multiple projects and the chance to level up your DevOps skills.

Key Responsibilities:
• Assist in setting up and refining CI/CD workflows;
• Monitor system health, troubleshoot issues, and improve observability;
• Contribute to infrastructure design in collaboration with developers;
• Manage AWS and Terraform infrastructure;
• Provide ongoing support and implement optimizations for existing projects to ensure performance and reliability;
• Collaborate with developers, offering guidance and assistance in addressing technical challenges;
• Communicate directly with the client side to gather requirements, share updates, and provide technical information;
• Participate in incident response and contribute to post-mortem analyses
• Continuously monitor cloud and infrastructure costs, identifying opportunities for optimization and cost-efficiency improvements.

Requirements:
• 1+ years of hands-on experience as a DevOps Engineer in an outsourced IT company;
• Practical experience with the cloud provider AWS (GCP/Azure a plus);
• Experience in building CI/CD pipelines (preferably GitHub Actions);
• Proficient with Docker and Docker Compose;
• Comfortable on Linux (Ubuntu/CentOS): basic administration and troubleshooting;
• Hands-on experience with Terraform;
• Automation of routine tasks, hands-on experience with one of the configuration management systems (Ansible a plus);
• Knowledge of various databases including PostgreSQL, MySQL, and NoSQL databases and their deployment on cloud platforms;
• Scripting skills in Bash, Python, or similar;
• Awareness of monitoring/logging tools (ELK, CloudWatch);
• Experience in incident response and conducting post-mortem analysis to prevent future problems;
• Confident written and spoken English (B2 level or above);
• Excellent time management skills and willingness to handle multiple tasks;
• Problem-solving skills and attention to detail.

Would be a plus:
• Bachelor’s or Master’s degree in a technical field.

We offer:
• Transparent financial motivation;
• Remote workplace or a comfortable office in the center of Kyiv;
• 18 working days of paid leave annually;
• Unlimited sick days;
• Salary review twice a year;
• Compensation for our English-speaking club — 100%;
• Compensation for any AI tool of your choice — 100%;
• Compensation for coworking spaces — 100%;
• Compensation for gym memberships and professional courses — 50% (after the trial period);
• Compensation for any English courses — 50% (after the trial period);
• Compensation for sessions with a psychologist — 50% (after the trial period);
• Medical insurance (after the trial period).

Interview Stages:
Screening Interview ➡️ Technical Interview ➡️ Job Offer

If you have the skills, passion, and determination we’re looking for, apply now to become part of our exciting journey ⭐️

About the Role:
We’re looking for a smart, curious problem-solver who enjoys figuring out how things work. This role isn’t just following instructions - it’s about troubleshooting video streaming hardware, cloud systems, encoders/decoders, and networking setups. You’ll work with real-world systems and high-profile customers, learning fast and thinking logically to solve problems.

You’re a strong candidate if you:

• Enjoy solving technical puzzles and figuring out “why”
• Can follow networking and system logic without getting lost
• Stay calm when things go wrong under pressure
• Learn new systems quickly and independently
• Communicate clearly with both customers and engineering teams
• Don’t give vague answers and take ownership of problems

Required Skills:

• Comfortable troubleshooting hardware and cloud-based systems
• Able to read and understand system logs
• Strong written and spoken English
• Quick to learn and adapt
• Able to work independently and think logically

This Role Matters because you help connect:

• Devices (encoders, decoders, streaming hardware)
• Networking environments
• Cloud infrastructure and services
• Engineering teams
• High-stakes production environments

Your work helps prevent failures at live events, film sets, news broadcasts, and corporate productions.

Important:
Onboarding may take up to 3 months due to the complexity of our systems. This role is perfect for someone who enjoys learning, problem-solving, and thinking critically, even if you’re just starting your career.

24PLAY is a product company from Ukraine that has been developing and publishing mobile games since 2019. We are a team of professionals who have launched dozens of popular games and gained over 100 million satisfied players worldwide. Our games include Zombiepunk, Bliezkrieg Assault, Street Dude, and more.

As a Diia City resident, we offer employee reservation starting from the first day of employment.
 

We are currently looking for a Recruiter to share our core company values:

• Creativity: We actively encourage and embrace each other’s ideas, transforming them into reality through collaboration and innovative thinking.
• Integrity: We commit to providing honest feedback and realistically assessing situations, fostering a culture of trust and transparency.
• Productivity: We strive to optimize our workflows to achieve the best possible results in the shortest timeframe, ensuring efficiency and effectiveness in our operations.
• Uncompromising Quality: Our commitment to excellence drives us to prioritize the quality of our work above all else, ensuring that we consistently deliver outstanding results.
• Healthy Lifestyle: We advocate for a healthy lifestyle and stand against harmful habits, promoting well-being and balance within our team.

We are looking for a professional for the role that requires:

• Full-time job;
• Office-based in Kyiv.

Main responsibilities:

• Actively participating in closing vacancies (Gamedev);
• Sourcing candidates across various platforms;
• Reviewing resumes and conducting interviews;
• Building and maintaining communication with candidates;
• Managing the candidate database in a CRM system;

• Working with job boards, social media, and other sourcing channels.

   

Our ideal candidate:

• Experience in recruiting specialists;
• Strong verbal and written communication skills in Ukrainian;
• English proficiency at Intermediate level or higher;
• Ability to work in a fast-paced, multitasking environment;
• Attention to detail and responsibility;
• Ability to complete tasks efficiently;
• Willingness and ability to learn quickly;

• Passion for games!

   

Would Be a Plus:

• Experience in recruiting and sourcing specialists in the Gamedev industry.

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• As a Diia City resident, we offer employee reservation starting from the first day of employment.
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Bonus System: A unique reward system designed to motivate employees by aligning their performance with the company’s financial goals.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Weekly Events: Enjoy board games, masterclasses, corporate events, sports activities, and free English classes.
• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.

We are looking for a Junior/Middle Manual QA Engineer to join Ohayu (https://ohayu.com). We are building the easiest way for travelers to stay online anywhere in the world. We’re a fast-scaling B2C mobile + web app (iOS/Android/Web) that lets people buy eSIM data plans in minutes - cheaper than roaming, no SIM shops, no hassle. Thousands of travelers already use Ohayu worldwide, and we’re just getting started.
Our ambition is bigger than eSIM: we’re evolving Ohayu into a full Travel App that makes every journey smoother.

What you’ll do:

You’ll help us keep quality high while we move fast - and you’ll get hands-on exposure to how product teams ship real features.

• Test Web, Android, and iOS releases end-to-end (from user flows to edge cases).
• Create and maintain test cases, checklists, and clear test coverage for key journeys (purchase, installation, connectivity, account).
• Execute scenarios, validate results, and document findings.
• Report bugs with clean reproduction steps, expected vs actual behavior, priority/severity suggestions, and evidence (screenshots, logs, network traces).
• Do initial investigation using logs, DevTools / network tools, and basic SQL to speed up debugging.
• Collaborate with developers and product to verify fixes and improve feature quality before release.

What we’re looking for:

• Strong understanding of QA fundamentals: SDLC, test design techniques, types/levels of testing.
• Good knowledge of the client-server model and basics of HTTP/HTTPS.
• Experience in manual testing of mobile and web applications.
• Basic SQL and confidence using tools like Chrome DevTools (network, console, requests).
• Ability to perform basic root cause analysis (logs + network + DB checks).
• Strong organization: you can prioritize tasks, keep testing structured, and follow through.
• Analytical mindset and attention to detail.
• Strong communication and teamwork.
• Proactive mindset: you spot risks early, suggest improvements, and ask good questions.
• English: intermediate+ (documentation + team communication).

Why you’ll like working with us:

• Real impact: your work directly affects real travelers using Ohayu worldwide.
• Product-driven culture: we care about UX and smooth user journeys - QA is a key part of that.
• Fast learning curve: frequent releases, clear feedback loops, real-world cases.
• Genesis ecosystem: access to expertise, resources, and a strong product community.
• Benefits: health insurance, 20 paid vacation days, annual performance review with clear salary progression.

Work format: remote-friendly, or from our offices in Warsaw / Kyiv / Lviv

Job Description

BA, MS degree in software engineering, computer science, or other related field

1.5 years of experience in software development

Good knowledge of C/C++.

Good knowledge of Linux.

Experience in writing technical documentation.

Experience in troubleshooting and debugging issues.

Intermediate+ spoken and writing English.

Readiness to work according to QMS following formal processes.

Nice to have: Qt framework including QML, Yokto

Job Responsibilities

Communication with customer and work with product manager for requirements capture and clarification.

Managing development process of small team according to Agile.

Implementing features according to requirements.

Participating in technical discussions and making decision on technical solutions for the requested features.

Contributing to the performance analysis and optimization of the existing system.

Analyze product failures and identify potential solutions.

Writing teschnical documentation.

Following QMS processes and taking part in improvements of it.

Delivering resulting artifacts.

Department/Project Description

Client is a global leader in the medical and home-based aesthetic markets, specializing in the development, manufacturing, and marketing of professional medical aesthetic devices.

GlobalLogic team is highly involved in developing and maintaining software components for their medical aesthetic devices, implementing user-friendly interfaces and integrating advanced technologies to enhance device functionality.

We are looking for a Sales Engineer who can quickly learn our software products and translate technical capabilities into clear business value for customers. You will partner closely with Sales and our technical team to run discovery calls, design the right solution approach, and deliver confident, tailored demos that match the customer’s level of technical expertise.

You will work primarily with English-speaking customers across the US, Canada, and Europe. Knowledge of Ukrainian is a plus.

Key Responsibilities:

• Lead English discovery calls to understand customer goals, current workflows, constraints, and success criteria
• Analyze customer business processes and identify high-impact opportunities for process automation
• Shape the solution approach with internal technical teams, balancing feasibility, timeline, and customer priorities
• Prepare and deliver customized demos aligned to each prospect’s use case, industry language, and technical level
• Support Sales through the full presales cycle: qualification, solution positioning, technical validation, and next steps
• Provide clear, structured answers to technical questions while keeping discussions customer-friendly and outcome-focused
• Assist with RFPs / security or technical questionnaires when needed
• Capture discovery outcomes, risks, and requirements in a structured way, ensuring smooth handoff to implementation teams

What We’re Looking For (Required):

• Experience in Pre-Sales, Solutions Engineering, Technical Consulting, or Implementation Consulting for software products
• Strong technical foundation and ability to learn new platforms quickly (integrations, automation, workflows, data concepts)
• Proven ability to run effective demos: engaging, structured, and tailored to different customer audiences
• Excellent communication and presentation skills: you can explain complex topics simply, confidently, and professionally
• Strong sales awareness: you understand how deals progress and how to support Sales without turning calls into deep technical lectures
• Fluent English (Upper-Intermediate / Advanced) for customer calls, demos, and written responses

Nice to Have:

• Experience with B2B SaaS, enterprise workflows, or document/process automation platforms
• Understanding of common integration patterns (APIs, webhooks, SSO, ERP/CRM integrations)
• Familiarity with security and compliance topics (data handling, access controls, cloud fundamentals)
• Knowledge of Ukrainian (spoken/written) is a plus

What Success Looks Like:

• Customers clearly understand the value, the process, and the “how” without feeling overwhelmed
• Demos feel relevant and easy to follow, with the right level of technical depth for each audience
• Sales cycles move faster because technical risks are identified early and addressed calmly and clearly

We are looking for a Web Designer to join our remote team.

You will work on website designs and redesigns, logos, banners, and other visual assets. We need someone proactive — who researches, proposes solutions, and takes initiative, not just executes tasks. You will communicate directly with clients and work closely with our development team.

Please note: Part of our work involves projects in the adult industry. We value transparency, so we want to be upfront about this from the start.

Location: Remote (Outsourced)

Necessary skills:

• Proficiency in Figma — experience at least 1 year
• Strong UI/UX skills: wireframing, prototyping, user flows
• Experience designing websites, landing pages, logos, banners, and marketing visuals
• Ability to conduct design research and propose creative solutions independently
• Effective communication in English for client meetings and team collaboration
• Experience with project management tools such as Jira

Will be a plus:

• Proficiency in Adobe Photoshop and/or Illustrator
• Basic understanding of HTML/CSS
• Experience with motion graphics or UI animations
• Experience designing for video streaming or video-focused websites

Responsibilities:

• Design new websites and landing pages from scratch, as well as redesigns of existing ones
• Create logos, banners, and graphic assets for web and marketing use
• Build wireframes and interactive prototypes in Figma
• Conduct visual and UX research, propose and present design solutions
• Communicate directly with clients to gather requirements and align on direction
• Collaborate with the development team to ensure accurate implementation
• Participate in projects managed through Jira
• Log working hours accurately using a time tracker

Application Process: We will review your portfolio and resume within five business days. If your work aligns with our needs, we'll arrange a call to learn more about each other. If not, don't worry — our journey together may just be beginning. We'd love to keep in touch as our team grows and more opportunities arise. Best of luck!

Hi, we are AmiFactory, the outsourcing software development company. We design, build, and launch products with our global partners.

Currently, we are looking for someone good at developing secure and robust backend for our web and mobile apps using Python/Django.

We are located in Kyiv, but prefer remote work for now.

You will work on products in the field of fintech, tourism, shopping, and e-mobility. We have both new and ongoing projects, but without tons of legacy.

Our requirements are pretty simple:

1. You have at least 1 year of experience in backend application development and have worked on apps that are a bit more complex than the Django polls project.

2. You can implement a designed and described data model and REST API for it. And also, you know how to perform background jobs, like sending emails.

3. You understand how to work with ORM, middlewares, channels, JSON, JWT, WSGI/ASGI.

4. You have experience integrating (or at least you understand how it can be done) third-party services, like MailGun, Firebase, S3, payment gateways, etc.

5. You heard about software architecture and even use some to keep the project readable, robust, and flexible during the whole lifecycle.

6. You are ready to take part in the designing process of the data model, business logic, and APIs for various clients based on requirements.

7. You don't have problems with tools like PyCharm/VS Code, Docker, Git/GitLab/GitHub, an issue tracker, and a terminal.

Will be a plus if you:

Have experience with PostgreSQL and MongoDB;

Have good knowledge of how things like Web server, WebSockets, and HTTP work;

Have experience with video streaming;

Have experience with DevOps methodology.

We offer:

Competitive salary depends on the results of the interview;

Professional team;

Modern tech stack;

Simple work process and communication between team members;

20 days of vacation.

Job Opening: Facebook Lead Generator / Recruiter (US Market)

We are looking for a motivated and energetic Recruiter / Lead Generator to join our dynamic HR team.

As an in-house recruiter, you will play a key role in sourcing and attracting cable technicians across the US market for our growing team of 300+ contractors.

Responsibilities

• Source and pre-screen candidates for open positions.

• Use different sourcing channels including Facebook, job boards, and professional platforms.

• Conduct online interviews to assess candidates’ qualifications and fit.

• Communicate with candidates, coordinate job offers, and assist with onboarding documentation.

• Maintain and update candidate information in the CRM system and prepare reports for the Recruitment Team Lead.

• Collaborate with the recruiting team to successfully close open positions.

• Continuously look for ways to improve the recruitment process and candidate experience.

 Requirements

• At least 6 months of experience in recruitment or lead generation.

• English level B2 or higher.

• Experience working with CRM systems.

• Experience sourcing candidates through Facebook and other sourcing channels.

• Willingness to make 20+ cold calls per day to maintain a steady candidate pipeline.

• Ability to work Monday–Friday, 9:00 AM – 5:00 PM EST (New York time).

• High school diploma or equivalent (a degree in HR or a related field is a plus).

Key Skills

• Strong verbal and written communication skills.

• Excellent interpersonal skills and ability to build rapport quickly.

• Flexibility, adaptability, and willingness to learn new tools and processes.

• Ability to work effectively in a team environment.

🌎 About

Koscom Cable Inc.

Koscom Cable Inc. is an authorized contractor operating in more than 25 states across the United States.

We provide technical staffing services for leading telecommunications, internet, and media companies including Comcast, Spectrum, Verizon, and AT&T.

Our team includes 300+ professional cable technicians, and we maintain the highest standards of quality in everything we do.

 If you are motivated, eager to grow professionally, and ready for new challenges, we would be happy to welcome you to our team.

We are looking for a detail-oriented and responsible Manual QA Engineer who will help us maintain high product quality, dive deep into business logic, and collaborate effectively with developers, managers, and other team members

What You’ll Be Doing

— Perform manual testing of web/mobile products
— Analyze requirements, business logic, and product behavior
— Create and maintain test documentation: test cases, checklists, bug reports, and test plans
— Identify, document, and track bugs through to resolution
— Conduct regression, smoke, functional, and exploratory testing
— Validate integrations and API interactions
— Work with Swagger and Postman for API testing
— Participate in requirements discussions and gain a deep understanding of product business processes
— Collaborate closely with developers, PMs, designers, and other team members to improve product quality
— Contribute to improving QA processes and internal testing approaches

What We Expect

— 1.5+ of commercial experience as a Manual QA Engineer
— Strong understanding of QA fundamentals, SDLC/STLC
— Experience testing web applications and/or mobile applications
— Ability to write clear and structured test documentation
— Experience working with bug-tracking and task management systems
— Understanding of client-server architecture
— Hands-on experience with API testing
— Solid knowledge of Postman and Swagger
— Strong analytical skills and attention to detail
— Ability to quickly understand product logic and business processes
— Good communication skills, ability to ask the right questions, and work effectively within a team
— Responsible, organized, and proactive approach to work

Would Be a Plus

— Basic knowledge of or hands-on experience with test automation
— Basic knowledge of SQL
— Understanding of QA metrics and best practices

About Digis
Digis is a European IT company with 200+ specialists delivering custom software development and staff augmentation services to clients in the US, UK, and EU.
We build long-term partnerships and focus on transparency, trust, and measurable business results.

About the Project
This role is part of Digis’ internal sales & lead generation department.
The team works with LinkedIn and email outreach to generate qualified leads for IT outsourcing and staff augmentation services.
The processes are mature, well-documented, and currently scaling. You will work closely with the Head of Sales and Lead Generation team, directly influencing the company’s sales pipeline.

Key Tools & Technologies

• LinkedIn Outreach
• Email Outreach (Gmail-based tools)
• Google Sheets / Google Docs
• AI tools for writing support: ChatGPT, Grammarly
• Lead verification & data tools: Apollo, Zerobounce, etc.

Requirements
• 1+ year of experience in Lead Generation / Outreach (outsourcing/outstaffing companies)
• Hands-on experience with LinkedIn and email outreach
• Ability to write manual, personalized outreach messages
• Familiarity with ChatGPT / Grammarly as writing assistants
• Strong analytical thinking and attention to detail
• Upper-Intermediate+ English

Responsibilities

• Build ICP-based company lists
• Find and verify contact data (emails, LinkedIn profiles) of decision-makers
• Write personalized outreach messages (email + LinkedIn)
• Log and maintain data in tracking sheets / CRM
• Continuously improve outreach quality and conversion rates
• Collaborate closely with the Head of Sales and Lead Gen team

We Offer

• 20 paid vacation days per year
• 5 paid sick leaves per year (no medical documents required)
• Personalized development plan with training compensation
• English courses compensation
• Work equipment if needed (PC / laptop / monitor)
• Flat and transparent internal communication
• Opportunity to switch between projects and technologies within Digis
• Full accounting and legal support

We are looking for a Payments Operations Lead who will take end-to-end ownership of our payments domain, including PSP integrations prioritizations, operational performance, and alignment with product and development teams.

This role sits at the intersection of operations, product, and business, and is responsible for bringing structure, visibility, and scalability to our payments ecosystem.

Requirements

• Strong experience in payments / PSP integrations (preferably iGaming, fintech, or high-load transactional environments)
• Ability to operate across operations, product, and business domains
• Strong ownership mindset with a hands-on approach
• Experience working with metrics, dashboards, and performance optimization
• Ability to structure complex processes and bring clarity to chaotic environments

Responsibilities

• Act as a primary point of contact for all payment providers (PSPs), managing day-to-day communication and operational issues
• Own and resolve ongoing payment-related challenges, including incidents, delays, and performance gaps
• Monitor and improve key payment metrics (success rate, approval rate, processing time)
• Initiate and drive investigations into payment-related issues and ensure timely resolution
• Evaluate readiness of payment solutions for new markets
• Lead the launch and management of new PSP integrations and payment methods
• Translate business and operational needs into clear requirements for the development team
• Contribute to roadmap planning in alignment with product and business priorities
• Prepare and maintain internal documentation, manuals, and runbooks
• Coordinate cross-functionally with Product, Tech and Finance teams
• Potentially manage an operational specialist and oversee daily execution

BigD is looking for a talented Customer Support Specialist to join our dynamic team.
BigD is a leading operator focused on the LATAM market (one of the top brands). But that’s not all — we also run a thriving Affiliate Program, a convenient Payment Solution, and an AI-based User Acquisition platform. We’re a big family of over 500 creative minds.

Working Conditions

• Current shifts: 08:00–16:00, 16:00–00:00, 18:00–02:00, 00:00–08:00
• Main shift pattern: 4/2 (4 working days / 2 days off), with minor variations possible
• Shifts per month: 20–22
• Performance evaluated through KPIs and quality control of service within the team
• Opportunity for career growth within the team based on your performance and success as an agent
• Tier system: as you progress, you may be promoted to Mid/Senior level with corresponding salary increase and bonuses

Requirements

• Sociability and friendly communication
• Stress resilience and empathy
• Language skills (spoken and written): Spanish: C1–C2, English: B1–B2
• Multitasking skills
• Basic experience with CRM systems, customer databases or ticketing tools
• Time zone of residence: LATAM (GMT-4, GMT-5)
• Availability to regularly work any shift within a 24/7 schedule
• Ability to search for information and solve problems quickly
• Willingness to communicate with customers via voice (a phone channel may be added in the future)
• Communication channels: chat, messaging, email, IP telephony (in the future)
• Clear, understandable, and correct oral and written communication
• Fast typing skills

Tasks and Objectives

• Handle incoming and outgoing customer communications in accordance with company standards (KPIs, SLAs, quality levels, etc.)
• Communicate with colleagues both within and outside the customer support team (other departments, partners, etc.)
• Prepare reports and analyses related to your responsibilities and current activities
• Mentor new team members during their onboarding and training period
• Keep the knowledge base and regulations up to date based on current processes
• Participate in the improvement of processes and service quality within the team

What we offer:

• Direct communication with the core TEAM.
• 28 calendar days of vacation.
• Paid sick leave.
• Sports compensation.
• Training and course compensation.
• Birthday day off.
• Flexible working hours.
• Regular salary reviews.
• Favorable salary payment terms.
• A non-toxic, bureaucracy-free work environment.
• Stable salary payments.

Join a fast-growing team at the forefront of online gaming, where your expertise will directly contribute to the company’s growth and success.