Jobs

We are looking for an Email Marketing Manager to manage and improve our email campaigns.The ideal candidate has strong HTML skills for building email templates, experience with marketing automation platforms (Customer.io is preferred), and a good understanding of lifecycle marketing and performance metrics.

In this role, you will create and optimise email templates, set up automated journeys, and work with data to improve engagement and conversions.

Requirements:

• 1–2+ years of experience in Email / CRM Marketing
• Strong HTML skills for email development (responsive design, cross-client compatibility)
• Experience building modular email templates using reusable snippets
• Hands-on experience with Customer.io (is preferred)
• Strong copywriting skills for marketing emails (subject lines, CTAs, structured messaging)
• Understanding of A/B testing and campaign optimisation
• Experience using AI tools to enhance content creation and workflow efficiency
• Analytical mindset with the ability to track and interpret key performance metrics
• High attention to detail and strong organisational skills

Responsibilities:

• Plan, build, and execute promotional and automated email campaigns
• Develop and maintain HTML email templates
• Set up and optimise customer journeys in Customer.io, Smartico.
• Monitor and analyse campaign performance (open rate, CTR, revenue, etc.)
• Conduct A/B tests to improve results
• Collaborate with marketing, product, and design teams
• Ensure best practices in email deliverability and compliance

Nice to have

• Experience in iGaming or performance-driven industries
• Experience with omnichannel marketing (SMS, Push)
• Basic design skills (Figma or similar tools)

How We Take Care of Our Team?

Comfortable Conditions for Productive Work
Flexible working hours with a start time between 8:00 AM and 11:00 AM. Work remotely from anywhere in the world or join us in our modern Cyprus office — the choice is yours.

Time to Recharge
We believe great results come from well-rested people. That’s why we offer:
21 days of paid annual leave;
3 additional Day Offs per year;
25 paid sick leave days;
Public holidays as days off.

Benefits & Wellbeing
Sports compensation program;
Annual healthcare budget;
Gifts for important life events (birthday, marriage, childbirth);
Coworking compensation for team members based in Ukraine;
Maternity and paternity leave support;
Business trips and team gatherings at our Cyprus office.

Learning & Career Growth
Annual budget for professional development, certifications, books, and language courses;
Internal mobility and promotion programs to support both vertical and horizontal career growth;
A Personal Development Plan to help you grow your skills and competencies.

Smooth Onboarding & Ongoing Support
We’ve designed a structured onboarding plan to help you quickly understand the business, the team, and your priorities. Regular check-ins with your manager and People Partner ensure a smooth adaptation process and continuous support throughout your journey with us.

Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team.

This position is with a US-based software company providing custom development and AI implementation for North American clients. The team builds and maintains production software, including AI-enabled systems, and works in long-term client engagements.

Team members operate as part of an internal, distributed team and collaborate directly with client stakeholders.

Responsibilities

• Secure new business and grow revenue. This role is not account management and not day-to-day; client communication. Our US team handles calls and ongoing communication;
• Proactively source outbound opportunities (partnerships, referrals, warm outreach);
• Qualify opportunities and drive them to signed agreements;
• Coordinate internally with the US team during deal handoff;
• Contribute directly to revenue growth;

Requirements

• Proven experience in business development/lead generation for IT services / software development companies /SaaS;
• Clear track record of originating or closing deals with budgets $20,000+;
• Understanding of how custom software projects are priced and sold;
• Strong written English (spoken English is a plus, but not critical);
• Ability to work independently and focus on results;

This role does not involve

• Daily client communication;
• Account management;
• Project management;
• Delivery or technical execution;

KPIs

• New qualified opportunities created;
• Pipeline value generated;
• Deals secured / revenue influenced;

What We Offer

• Working hours aligned with US time zones, typically 16:00—00:00 Kyiv time;
• 1:1 English lessons to support clear and confident communication;
• Paid vacation and sick days;
• Fully remote work;
• Opportunities for professional growth within the team;
• Structured, personalized onboarding to help you ramp up effectively.
   

Apply with your resume and a short note outlining your relevant experience. You can also submit it through our website at comeback.ua. Selected candidates will be contacted by Come Back Agency

Who are we looking for?

You are the biggest Drupal fan we know. You are contagiously enthusiastic and you never stop learning. You already have experience as a web developer in a web agency. You strive to deliver high-quality projects, on time and within budget.

Experience in Drupal 10 is of great importance. You are excellent with PHP, OOP, SQL & JavaScript. And can dive into version control systems like Git with a big smile!

Bonus points

Do you actively participate in the Drupal Community? Then be sure to let us know :)

Responsibilities:

• following best practices to write well-tested, high-performing code;
• implementing new features and functionality;
• ensuring high performance and availability, and managing all technical aspects of Drupal;
• TeamTechLeading;
• responsibility for products architecture.

We offer:

• competitive compensation depending on experience and skills;
• regular performance review and individual career path;
• sick leave and regular vacation;
• compensation for self-development like English class, gym sessions, etc;
• you get great and experienced colleagues for free!
• challenging full-time job
• flexible working hours policy for a good work-life balance, because we find that extremely important!
• good working conditions: new-built office, cozy chairs, coffee & cookies, hookah area.

Remote collaboration is not considered.

We are looking for a VIP Sport Manager who will be responsible for delivering exceptional, personalized service to our most valued sports betting players. You will act as a trusted point of contact, ensuring a premium betting experience through tailored support, proactive engagement, and a deep understanding of sportsbook users. This role requires a client-first mindset, a passion for sports, and the ability to build long-term relationships with high-value players.
 

HOW YOU WILL MAKE AN IMPACT:

• Provide personalized, premium support to VIP sports betting clients via chat, email, phone, and messengers.
• Resolve complex issues related to sports bonuses, bet settlements, limits, payments, and account verification.
• Monitor daily player betting activity, tracking gaming patterns and identifying high-value turnover.
• Design and offer personalized sports bonuses, tailored promotional campaigns, and exclusive rewards alignment with major sporting events.
• Conduct proactive outreach, regular check-ins, and celebrate player milestones to ensure maximum satisfaction and retention.
• Identify at-risk sports bettors and implement effective retention and churn-prevention strategies.
• Stay up-to-date with the global sports calendar to anticipate VIP player activity during major tournaments and championships.
• Collaborate effectively with Customer Support, Trading/Risk departments, Product, and CRM teams to optimize the VIP sports experience.
• Share client insights and feedback to help improve the Sportsbook product and internal processes.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Previous experience in Customer Support within iGaming, preferably Sportsbook (Casino experience is also acceptable).
• Strong understanding of sports betting, including odds, bet types, promotions, and sportsbook mechanics.
• Deep knowledge of major sports such as Football, Tennis, Basketball, Ice Hockey, and Esports, as well as key international sporting events.
• Experience working with VIP or high-value customers and building long-term client relationships.
• Strong problem-solving skills with the ability to resolve complex customer issues professionally and efficiently.
• Analytical mindset with the ability to interpret player activity and identify retention opportunities.
• Experience working with CRM systems, support platforms, and back-office tools.
• Excellent communication skills and English proficiency at Upper-Intermediate (B2) level or higher.
• Willingness to work flexible hours, including evenings, weekends, and major live sporting events.
   

WOULD BE A PLUS:

• Experience as a VIP Account Manager within an iGaming or Sportsbook environment.
• Knowledge of German, Spanish, French, or other European languages.
• Passion for niche sports or emerging Esports disciplines.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are seeking a motivated Junior Big Data Engineer to join our team. In this role, you will contribute to the development and maintenance of data pipelines, data models, and data processing solutions within modern cloud and big data environments. You will work closely with senior engineers to build scalable data solutions and support data-driven business initiatives.

The ideal candidate has hands-on experience with Python, PySpark, and SQL, a solid understanding of data engineering fundamentals, and an interest in working with large-scale data platforms and AI-powered solutions.

Key Responsibilities:

• Support the design, development, and maintenance of data pipelines and ETL/ELT processes.
• Develop and optimize data transformation workflows using Python and PySpark.
• Assist in integrating data from multiple sources while ensuring data quality, consistency, and reliability.
• Collaborate with data engineers, data scientists, and AI/ML engineers to prepare and manage datasets for analytics and machine learning applications.
• Participate in data modeling, schema design, and data warehousing activities.
• Monitor data pipelines, investigate issues, and contribute to performance improvements.
• Follow data governance, security, and privacy best practices.
• Document technical solutions, processes, and data flows.
• Stay current with emerging technologies and industry trends, incorporating innovative solutions into data engineering practices, and effectively document and communicate technical solutions and processes.

Tools and skills you will use in this role:

• Palantir Foundry
• Python
• PySpark
• SQL
• TypeScript

Requirements:

• 1+ year of experience in data engineering
• Strong proficiency in Python and SQL
• Hands-on experience with PySpark
• Familiarity with big data technologies (e.g., Apache Hadoop, Spark, Kafka, BigQuery, etc.)
• Basic experience with cloud services (e.g., AWS Glue, Azure Data Factory, Google Cloud Dataflow)
• Understanding of ETL/ELT pipelines and data integration techniques
• Experience with database systems (e.g., PostgreSQL, MySQL, NoSQL, etc.)
• Effective problem-solving and analytical skills, coupled with excellent communication and collaboration abilities
• Strong communication and teamwork abilities
• Strong mathematical, statistical, and algorithmic skills
• English - Upper-Intermediate or higher

Nice to have:

• Experience with AI/ML
• Previous experience working with JavaScript and TypeScript

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: German language. 

Job Details:

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

We are looking for a proactive Retention Manager with proven experience in the UK GEO to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role

• Market Ownership: You will take ownership of the player lifecycle specifically for the UK market, ensuring our users stay engaged, active, and loyal.
• Localized Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push) tailored to the British audience.
• Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.
• Segmentation: Utilize RFM analysis and behavioral data to target the right players in the UK market with the right message.
• Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.
• Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack

• Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You

• Experience: 1.5–3 years in CRM / Retention Marketing.
• GEO Expertise: Practical experience and a deep understanding of the UK market (UK GEO) is essential.
• Industry: Experience in iGaming or digital products is highly preferred.
• Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.
• Mindset: Analytical approach to data and a creative approach to problem-solving.
• Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer

• Format: Remote work, 5/2 schedule.
• Payments: In USDT.
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

Profisea is a boutique DevOps and Cloud company - AWS Premier Partner specializing in Cloud Architecture, DevOps, DevSecOps and FinOps.

We are looking for a Customer Success Manager who will work closely with clients using the Uniskai platform, helping them get the most value from the product and ensuring a great customer experience.

This role is perfect for someone who enjoys communicating with people, solving problems, and learning about cloud technologies.

We are open to junior candidates and applicants without prior experience who are motivated to learn and grow in the cloud and DevOps environment.

What you will do

Communicate regularly with clients using the Uniskai platform.

Check if clients are satisfied with the platform and help them use its features effectively.

Collect customer feedback about the product and user experience.

Help clients discover and use platform features and services.

Identify issues or improvement opportunities and share them with internal teams.

Coordinate technical support when needed.

Organize calls or meetings with DevOps or development teams if technical assistance is required.

Track client requests and ensure follow-up.

What we expect

English - Fluent.

Strong communication skills and client-oriented mindset.

Good organizational skills and attention to detail.

Ability to work with multiple tasks.

Interest in technology, cloud or DevOps will be a plus.

Experience with SaaS platforms, customer support or project coordination will be a plus but not required.

What we offer

Opportunity to be part of a growing company and to grow with us
Being at the forefront of the DevOps and Cloud services industry
Great compensation and commission
Professional working environment where you will be an essential member of our team

We are looking for a highly organized and detail-oriented Operations Manager Assistant to join our growing team. In this role, you’ll be responsible for ensuring smooth day-to-day operations, supporting management, and keeping internal processes efficient and compliant. 

🔑 What You’ll Do 

• Oversee and optimize administrative and operational processes 
• Manage document flow, reporting, and internal record-keeping 
• Support HR and finance teams with onboarding, payroll, and compliance tasks 
• Coordinate communication between departments and external partners 
• Monitor KPIs, prepare regular reports, and ensure timely task completion 
• Implement best practices to improve operational efficiency 

✅ About You

• Desire to get experience in a back-office, operations, or administrative manager role 
• Strong organizational and multitasking skills 
• Excellent communication in English (written and verbal) 
• Proficiency in MS Office / Google Workspace (knowledge of ERP/CRM systems is a plus) 
• Understanding of HR, finance, or legal workflows will be an advantage 
• Proactive mindset with strong problem-solving skills  
• Degree in Economics or Statistics is a pus 

🎯 Why Join Us? 

• Competitive salary  
• Remote work  
• Flexible schedule  
• Career growth opportunities  
• Sport compensations  
• Supportive corporate culture 

Про компанію Profisea

Profisea, an Israeli boutique DevOps and Cloud company, has for over nine years been providing end-to-end solutions and support for business. Our teams of highly-skilled professionals draw on their deep industry knowledge and vast technology expertise to deliver top-notch, dynamic and lean solutions to solve various business challenges for companies of any size, from startups to enterprises.

Our mission is to help our clients implement best DevOps practices and design cost-effective and secured cloud architecture to maximize performance, ensure faster deployment, improve the quality of the client’s offering – whether services or products – and reduce time to market.

In 2021, Profisea's team launched a unique AI-based Cloud management platform that allows you to visualize, manage Cloud infrastructure, and reduce your cloud expenses on virtual assets by up to 90%.

Profisea provides state-of-the-art solutions custom-tailored to every type of client, with a full range of services including:

- DevOps as a service (CI/CD, Continuous Monitoring, Infrastructure as a Code, Microservices, Kubernetes, DevSecOps)
- Cloud Computing (Cloud Migration, Cloud Security, Cloud Environment Creation and
- Management, FinOps with ProfiSea Labs, Cloud Security)
- SRE as a service
- NOC as a service
- ALM consulting
If you are planning to migrate to the cloud, thinking about building a transparent CI/CD pipeline or adopting DevSecOps or Kubernetes in your enterprise, Profisea is here to help. We are ready to design your cloud architecture, secure your cloud and make it cost-effective.

We are seeking a motivated and reliable Appointment Setter with 1–2 years of outbound calling or appointment-setting experience to support a growing sales team. This role is especially offered to applicants from North Africa and The Philippines.


Trial / Screening Period (1 Week) :

-Commission-only during trial
-$30 per valid demo that occurs
-Must achieve 8 completed demos within the trial period to pass
-Only demos that show up and occur are counted (no no-shows)
-Successful candidates transition to Base payment

Key Responsibilities :
-Dial a provided list of leads (150-200 outbound calls per day)
-Qualify prospects and set appointments for Account Executives
-Follow up to confirm demos and minimize no-shows
-Maintain accurate call notes and demo tracking
-Communicate professionally on all outbound calls

Required Experience & Qualifications :
-1–2 years of experience as an Appointment Setter, Cold Caller, or SDR
-Comfortable with high-volume outbound calling
-Strong communication and persuasion skills
-Ability to work during U.S. business hours (EST / CST / PST)
-Reliable high-speed internet connection
-Backup power source required
-Organized, persistent, and results-driven
-Available to start immediately

Nice to Have (Strong Plus) :
-Experience working with U.S.-based clients or companies
-Familiarity with CRMs and dialers
-Experience booking demos or sales calls

About the role

We are a U.S.-based trucking company looking for a highly organized, detail-oriented, and independent person to take ownership of our internal systems, ClickUp structure, SaaS accounts, technical onboarding, and daily technical support.

This is not just a basic support role. We need someone who can receive a task, understand the goal, research what is needed, use AI and documentation, solve the problem, document the solution, and make sure it does not create more confusion later.

We use many cloud systems across dispatch, safety, maintenance, drivers, phones, forms, documents, and internal operations. The main goal of this role is to keep everything clean, accurate, organized, and working.

Main responsibility

You will be responsible for keeping our systems, accounts, workflows, and ClickUp workspace organized and accurate.

Every task should be owned from start to finish. If something is unclear, you should investigate, ask the right questions, use AI/tools/documentation, contact vendor support if needed, and bring the issue to completion.

Current company setup

• Around 15 internal office users and growing
• Around 25 drivers and growing
• 10+ active SaaS systems
• Transitioning more processes from Google Sheets into ClickUp
• Planning to scale and grow the team
• Need better structure, documentation, automation, and system ownership

Main tools you may work with

ClickUp, Google Workspace, Gmail, Google Drive, Samsara, Fleetio, Netradyne / Driveri, DataTruck, RingCentral, ManageEngine MDM, Vaultwarden / Bitwarden, RustDesk, AWS, Ubuntu, Docker, Kasm, Jotform, QuickBooks, Zapier / Make, and AI tools.

You do not need to know every tool before starting. You do need to be able to learn new tools independently and become responsible for them.

What you will do

1. ClickUp ownership

• Build, clean up, and maintain ClickUp spaces, folders, lists, views, forms, statuses, templates, automations, and task structures
• Organize workflows so the team knows exactly what to do, where to find information, and how to follow the process
• Make sure tasks are complete, clear, assigned correctly, and not forgotten
• Maintain ClickUp Docs, SOPs, checklists, and internal instructions
• Help move processes from Google Sheets and scattered messages into structured ClickUp workflows
• Improve task structure, naming, fields, statuses, and reporting
• Keep ClickUp clean and usable, not messy or overloaded

2. Account and SaaS management

• Create, update, disable, and audit user accounts across company systems
• Manage permissions, roles, access levels, groups, and shared accounts
• Keep account structure accurate across all platforms
• Make sure every employee, dispatcher, manager, and driver has correct access
• Remove access when someone leaves the company
• Track paid subscriptions, users, licenses, and unnecessary accounts
• Help reduce software waste and duplicate tools

3. Technical onboarding

• Set up new employees and drivers with all required systems
• Prepare accounts, permissions, devices, apps, passwords, and instructions
• Configure Android tablets for drivers using ManageEngine MDM or similar tools
• Make onboarding consistent so nothing is missed
• Create onboarding checklists and improve them after every issue
• Explain tools clearly to non-technical users

4. Daily technical support

• Help office staff, dispatchers, managers, and drivers with technical issues
• Troubleshoot login problems, email problems, app issues, access issues, device problems, and basic system errors
• Use RustDesk or similar remote support tools when needed
• Contact software vendor support and follow up until the issue is solved
• Document every repeated issue and solution so the same problem is easier next time

5. Google Workspace and communication systems

• Manage Google Workspace users, groups, shared inboxes, email routing, Drive access, and basic security settings
• Support Gmail and Google Drive organization
• Set up and troubleshoot RingCentral users, phone numbers, call routing, and basic VoIP issues
• Help organize company communication and reduce confusion between tools

6. Basic technical systems support

• Basic AWS / Ubuntu / Docker support
• SSH into servers when needed
• Start, stop, restart, or check Docker containers
• Support Kasm virtual desktops
• Follow documentation and vendor guides
• Use AI tools to simplify technical tasks, but verify results before applying changes

7. Process improvement and automation

• Identify repeated manual work and suggest better workflows
• Help improve internal systems using ClickUp, forms, automations, AI tools, Zapier / Make, or simple scripts
• Build better checklists, templates, SOPs, and task flows
• Help the company become less dependent on memory, messages, and manual follow-up

What success looks like

• No missing accounts during onboarding
• No forgotten access removals during offboarding
• ClickUp is organized, clean, and useful for the team
• Tasks have clear owners, statuses, deadlines, and next steps
• Team members know where to find instructions
• Drivers and office staff get fast technical help
• Repeated issues are documented and reduced
• SaaS accounts and subscriptions are tracked
• Systems are not dependent on one person’s memory
• You take ownership without needing micromanagement

Must-have skills

• Strong attention to detail
• Strong organization and follow-up discipline
• Experience with ClickUp or similar project management tools
• Experience managing SaaS accounts, users, permissions, and access
• Experience with Google Workspace Admin
• Ability to troubleshoot technical problems independently
• Ability to learn new software using documentation, tutorials, AI, and vendor support
• Ability to write clear instructions and SOPs
• Comfortable supporting non-technical users
• Responsible and self-directed
• Written English B1+/B2
• Ukrainian or Russian preferred because many drivers are non-English speakers

Nice-to-have skills

• ManageEngine MDM or other MDM experience
• RingCentral or other VoIP system experience
• Vaultwarden / Bitwarden experience
• RustDesk, AnyDesk, TeamViewer, or similar remote support tools
• AWS EC2, Ubuntu, SSH, Docker basics
• Zapier, Make, APIs, scripts, or automation experience
• Experience in logistics, transportation, dispatch, or trucking
• Experience using AI tools for research, troubleshooting, documentation, and automation

Important working style

We are looking for someone who can work independently.

When you receive a task, we expect you to:

• Understand the goal
• Check the current setup
• Research the correct way to do it
• Use AI and documentation when helpful
• Ask clear questions only when needed
• Complete the task carefully
• Test that it works
• Document what was done
• Suggest improvements if the process is weak

You will not be micromanaged, but accuracy and results are critical.

This role is a good fit if you

• Like organizing systems and fixing messy processes
• Notice small details others miss
• Can work with many different tools
• Are comfortable learning new software
• Can use AI to move faster and solve problems
• Take ownership until the task is fully completed
• Prefer structure, documentation, and clear workflows
• Want a long-term role with room to grow

This role is not a good fit if you

• Need step-by-step instructions for every small task
• Avoid documentation
• Leave tasks half-finished
• Do not like troubleshooting simple user issues
• Only want coding tasks
• Are not comfortable working with multiple SaaS platforms
• Do not check your own work carefully

Work schedule

Full-time: 7:00 AM – 4:00 PM Central Time, with a 1-hour break.

Must be available during the main working window for urgent technical issues. Overtime, if approved, is paid at 2× rate.

Hiring process

Candidates will complete a short practical paid test related to ClickUp organization, account structure, and technical troubleshooting.

The test is paid hourly.

Additional notes

• Long-term cooperation preferred
• Employee activity tracking is used
• Employment history may be verified
• We value accuracy, ownership, and consistency more than theory
• This role can grow into Systems Administrator, IT Operations Manager, Automation Specialist, or Internal Systems Owner

Application questions

Please answer briefly:

1. What ClickUp experience do you have? What did you build or manage there?
2. What SaaS platforms have you administered before?
3. What Google Workspace Admin experience do you have?
4. Have you managed user accounts, permissions, and onboarding/offboarding before?
5. What remote support tools have you used?
6. Do you have experience with MDM, Android tablets, or device management?
7. What is your experience with Linux, Ubuntu, AWS, or Docker?
8. How do you usually use AI tools in your work?
9. Are you comfortable documenting every process and repeated issue?
10. What is your availability in U.S. Central Time?
11. What monthly compensation are you looking for?

We are looking for a Customer Support Specialist with technical skills to provide excellent service within our project. The project involves providing continuous support for three platforms:

Help desk system
A tool that helps sellers remain competitive across various marketplaces
A tool that enables users to obtain positive feedback

As the first line of support, agents should possess a deep understanding of troubleshooting processes and methodologies, as well as the ability to effectively address a range of issues. Mastery of the escalation process is equally important, making proficiency in both areas essential.

Requirements

Excellent English, written and spoken (B2.2)
Outstanding written and verbal communication prowess
Background in customer support or experience in a SaaS project
Ability to act in non-standard situations
Ability to explain the complex in simple words
Professional attitude
A strong technical mindset is mandatory: the ability to investigate systems, identify issues, and learn independently through hands-on exploration.  

Responsibilities: 

Provide telephone support by answering product-related questions (calls, tickets, and chats). 
Manage upgrades through proper escalation channels. 
Process or escalate cancellations based on the client tier. 
Explain the technical details of the projects to customers. 
Address and resolve customer complaints effectively. 
Manage refund processes after obtaining internal team approval. 
Operate live chat support for pre-sales inquiries. 
Offer post-sales support via live chat. 
Answer technical questions through a live chat interface. 
Provide billing support to customers across all communication channels. 


Work conditions

Remote work
The probation period is two months
2 non-fixed days off per week
n 00:00 - 08:00
m 08:00 - 16:00
d 16:00 - 00:00
 

Description

We are looking for a Junior SMM & Community Specialist to support our SMM team in daily content, social media, community, and paid advertising activities.

This role is a great fit for an early-career digital marketing talent who is proactive, detail-oriented, fast-learning, and genuinely interested in social media, online communities, and the trading/fintech industry.

You will work with international social media channels, primarily focused on Asian markets, and help the team create, publish, promote, and manage engaging content across different platforms.

Requirements

• 1+ year of experience in SMM or community management or completed SMM / digital marketing courses with practical assignments, portfolio, or project examples.
• English level B2 or higher is required.
• Strong interest in social media, digital trends, online communities, content creation and trading/finance.
• Reliable, organized, and able to manage tasks according to deadlines.
• Ability to work with content: coordinate visual content production, prepare and maintain content plan, work with texts.
• Basic understanding of platform algorithms and how content performance works across different channels: Instagram, TikTok, Facebook, LinkedIn, Telegram, and YouTube.

Responsibilities

• Support SMM Team with daily social media tasks.
• Help prepare and maintain content plans for different platforms.
• Coordinate content creation with designers and other team members.
• Assist with launching and monitoring targeted advertising campaigns.
• Track basic performance metrics such as reach, engagement, clicks, and follower growth.
• Support community engagement through comments, discussions, and moderation.
• Keep social media materials and reports organized and up to date. 

Nice to have

• Experience in community engagement and growth.

Working conditions

• Competitive and attractive compensation
• Remote work schedule
• Proper rest time of 24 annual leave days
• Challenging and unique tasks in the FinTech field
• Funding for gym memberships, fostering a healthy work-life balance

About the Company

DuDes is a technology-focused company that helps businesses design, build, and improve digital systems, internal tools, automation workflows, and software-enabled operational processes. The company works with clients to understand business needs, translate them into practical technical solutions, and deliver improvements across systems, data, integrations, reporting, and workflow automation. Its approach is hands-on, delivery-focused, and centred on building technology that solves real business problems.

About the Client

The client is a dynamic, rapidly growing specialty chemicals distributor headquartered in Leeds, UK. With deep cultural and commercial expertise, it serves as a trusted bridge between Eastern manufacturers and global markets. The business has quickly established itself as a leader in the UV-curing sector, achieving significant market share in Photoinitiators. Its agile, lean structure prioritises transparency, openness, and a customer-first approach, driven by ambitious, high-potential individuals. Backed by a robust global supply chain, European and UK warehousing, and local support, the client provides high-quality chemical products with strong efficiency and reliability. It continually builds on its core strengths and explores new market opportunities aligned with its expertise.

Highlights

• The client relies completely on the modern Microsoft modern workplace ecosystem, including Microsoft Entra ID (Azure AD), Microsoft Intune, and Microsoft 365.
• The role offers flexible, part-time remote work focused on infrastructure stability, user support, and secure device management.
• The client values practical troubleshooting, rapid response times for critical support, and a structured approach to employee onboarding and security compliance.

The Opportunity

We are seeking a practical, organized, and reliable IT System Administrator on a part-time/contract basis to manage, maintain, and secure our internal IT infrastructure. This hands-on role is perfectly suited for a middle-level administrator who is an expert in the Microsoft 365 cloud ecosystem, specifically around Microsoft Intune and identity management.

Your primary mission will be to ensure our distributed team has working, secure devices and seamless access to corporate applications (including our Dynamics 365 ERP/CRM environments). You will own the onboarding process from a technical perspective, manage licenses, and enforce modern security patches across endpoints.

This role requires independent execution. You should be comfortable managing the IT helpdesk ticket queue, troubleshooting hardware/software issues remotely, and proactively hardening our Microsoft cloud tenant with minimal supervision.

Key responsibilities include but are not limited to:

• Manage and optimize Device Provisioning and MDM profiles using Microsoft Intune (Windows and mobile devices).
• Configure, package, and deploy corporate applications via Intune Apps Setup.
• Maintain company-wide security posture by enforcing Windows/phone updates, security patches, and adjusting Intune/Entra ID Policies.
• Own the technical Staff Onboarding process, including laptop imaging, configuration, and profile setup.
• Provide day-to-day IT Support and helpdesk troubleshooting for remote team members.
• Manage corporate Microsoft 365/Dynamics licenses efficiently, auditing usage and optimizing software spend.
• Assist with office equipment setup, network configurations, and basic remote hardware troubleshooting.
• Document IT processes, inventory tracking, hardware allocation, and credentials securely.
• Communicate clearly with internal stakeholders during technical incidents or onboarding windows to ensure a smooth user experience.

Essential requirements for the role:

• Demonstrated experience as an IT System Administrator, Helpdesk Engineer, or IT Support Specialist.
• Strong hands-on experience with Microsoft Intune (App deployment, Device management, Provisioning, Autopilot).
• Solid understanding of Microsoft Entra ID (Azure AD) and modern cloud identity policies (Conditional Access, MFA).
• Proven track record of managing Windows OS and mobile device security, updates, and compliance patching.
• Strong knowledge of Microsoft 365 administration, including user management and license lifecycle management.
• Excellent remote troubleshooting skills (hardware, software, and basic office networking).
• Good English communication skills and a customer-first approach when dealing with non-technical staff.
• Strong organizational skills to manage inventory, onboarding schedules, and IT documentation.
• High reliability and availability to handle urgent support or onboarding tasks within agreed timeframes.

Advantageous / desirable section

• Basic understanding of how Dynamics 365 ERP/CRM environments connect with user licenses and Microsoft 365 groups.
• Experience coordinating hardware logistics or courier services for laptop delivery within the UK/Europe.
• Familiarity with script-based automation (PowerShell) for routine administrator tasks.
• Experience working in a growing business where IT infrastructure needs to scale smoothly alongside hiring.