Jobs

This job involves reviewing customers’ email streams, detecting delivery or inboxing issues, remediating blocklists, working with ISPs to resolve delivery issues, working with customers to onboard them and to improve their email strategies and making sure they’re using best mailing practices.

Eventually you will do deep dives into data, work with the tech support, sales, operations and dev teams to adjust, optimise and improve the customers’ performance and platform’s mail stream settings and practices.

What we’re looking for:

- You like solving puzzles: most of time the issue is not clear-cut so it may take effort to recognise what the problem actually is;

- You are able to interpret data: looking at a spreadsheet or a graph and being able to see the patterns and trends is a must, better yet if you’re able to figure out what additional data you may want to analyze;

- You are able to adapt: deliverability rules are evolving all the time - things that made sense a year ago won’t help today;

- You love working with customers: they have no obligation to know or understand the underlying technologies or motives, so you must be able to communicate clearly and professionally both with technical and non-technical customers;

- You have a solid foundation for advanced knowledge of IT tech: you’ll have to work with emails and their headers, with DNS, spreadsheets, command line shell tools among other things.

You will:

- Investigate, diagnose and remediate email deliverability issues by working with customers and with support at ISPs, email blacklists and anti-spam technology providers;

- Research and keep informed on deliverability as a subject matter expert;

- Build and maintain relationships with email service providers;

- Proactively manage IP reputation and deliverability for all of our clients and enforce compliance and best practice sending behaviors;

- Manage internal deliverability tools and the distribution of IP addresses;

- Build and maintain strong relationships with our customers, ISPs, tech support, sales, operations and dev teams;

- Assist technical support team when responding to deliverability related support tickets or customer concerns, being the expert escalation point on specific customer issues;

- Assist with new client on-boarding with regards to deliverability issues;

- Support sales team with deliverability best practice advice and solutions for potential new clients. Attending (pre)sales calls to address issues of said potential new customers.

Basic qualifications:

- Experience working in tech customer support, using CRMs and ticketing systems;

- Excellent written and oral communication skills;

- A solid tech foundation: you know what IPs, domains, DNS are and how they’re connected;

- Excellent research and analytical skills.

If you have these extra skills, please let us know:

- You have experience working as an email marketer;

- You know how email works, how smtp transactions work, what email headers are, how FBLs and blacklists operate;

- You have a solid understanding of SPF, DKIM, DMARC, BIMI;

- You have an understanding of how scripting works, you’re familiar with shell commands and maybe even some python?

- You have used email check and reputation tools before such as mxToolBox, mailtester, Gmail postmaster, SNDS etc. List others, if you know them!

- You have an understanding of what CAN-SPAM, CASL, CCPA, GDPR and other international regulations that may apply to email are.

We offer:

💸 Competitive salary with periodical reviews.

👍 Work on interesting and dynamic projects.

🎓 An active and friendly team of professionals comfortable to work with and achieve your goals!

!!! Please note that candidates will be reviewed within three weeks. If you do not receive a response, it means we have chosen to proceed with other candidates. We kindly ask for your understanding.

MEXC is looking for a remote Customer Support Agent. If you want to become part of a global exchange, then you are precisely the person we are looking for!

Why us?

1. MEXC (www.mexc.com) is one of the world's fastest-growing digital asset exchanges by trading volume (Top 7 according to CoinMarketCap).
2. Competitive salary + bonuses
3. Career Advancement
4. Various benefits and support from the company
5. Fully remote work – you can work from anywhere!

About the Role

Responsibilities

1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
2. Timely feedback on the problems existing in the process, collect and sort out problems;
3. Strong business sensitivity, able to grasp essential business concepts after training. Financial knowledge and experience are preferred;
4. Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
5. Able to adapt to shift work. / Able to adapt to long night shift work.

Requirements

1. Crypto native, strong knowledge of trading (spot, futures);
2. Good logical thinking ability, able to judge the real needs of users;
3. Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
4. Effectively adjust communication methods and styles according to different objects;
5. Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing;
6. Good learning ability, good at discovery and self-summarization;
7. Have experience in providing support to customers, and the support methods include telephone, email, work order, and online chat service in crypto exchanges or in crypto projects
8. Native Russian & Ukrainian and fluent in English

Our startup is a sweepstakes casino platform focused on the US market. We strive to provide users with a unique gaming experience by combining gambling with interactive features and modern technologies. 

The product is an online slots casino where users can participate in prize draws, play a variety of games, and win real rewards. Our platform is built based on advanced technologies and complies with all US laws.

A Support Agent (Support Operator) is a specialist who communicates directly with clients via chats and emails.

Main Purpose of the Role:

• Providing high-quality service to ensure customer satisfaction while using our platform.

Key Requirements:

• 1+ year of experience in a similar customer support role;
• English level B2 or higher (both written and verbal);
• Fast learning ability and adaptability;
• Strong PC skills;
• Fast, grammatically correct writing;
• Customer-oriented mindset and politeness;
• Stress resistance;
• Ability to work night shifts.

Work Conditions:

• 2/2 shift schedule, 12-hour shifts: Day (08:00–20:00) and Night (20:00–08:00);
• Fully remote position;
• Stable internet connection and a modern PC are required.

MilX is the finance hub built for YouTube creators. We help bloggers, influencers, and creative entrepreneurs access their earnings faster, get funds in advance, and manage their income with ease. Think daily payouts, smart tools, and zero stress—designed for creators, not corporations.

Now, we’re looking for a Customer Support Manager to join our growing team and be the friendly, reliable guide for creators navigating the MilX universe.

What you'll be doing

• Respond to creators via chat, email, or other channels, helping them resolve questions or issues with their MilX accounts.
• Guide new users through connecting their YouTube channel and getting started with MilX.
• Handle questions about features like Instant Payments, Active Funds, and P2P transfers—make finance feel simple.
• Escalate technical issues when needed and follow up to make sure they’re solved.
• Keep detailed, accurate records of customer interactions in our system.
• Share insights and common questions with the product team to help us improve the experience.
• Help build our Help Center content, templates, and FAQs.
• Meet customer service goals while keeping support warm, human, and creator-first.
  
   

What we're looking for

• 2–3 years of experience in Customer Support, ideally within a SaaS or fintech product (bonus points if it's creator-focused).
• Fluent Ukrainian and English is must, Spanish ot Turkish language will be a plus
• Excellent communication skills—you know how to explain things clearly and calmly.
• Fast learner with a tech-savvy mindset. You don’t wait for instructions—you take the lead.
• Detail-oriented, empathetic, and great at prioritizing tasks in a fast-moving remote environment.
• A love for supporting creatives and helping people feel confident using financial tools.
  
   

What we offer

• A remote-first, flexible work setup.
• A mission-driven team building tools that truly empower creators.
• Competitive salary, official FOP setup.
• 18 paid vacation days + unlimited sick days.
• Private health insurance + online consultations with our corporate doctor.
• Paid training, online courses, and access to our internal knowledge hub.
  
   

Let’s MilX It Up Together.
If you’re ready to support creators and make finance feel easy and empowering—apply now and help us build what comes next.

We're looking for an exceptional leader to join our team as Head of VIP Support, driving premium experiences for our most valuable players across our casino and sportsbook verticals.

HOW YOU WILL MAKE AN IMPACT

• Define and execute the global VIP strategy across casino and sportsbook verticals.
• Manage and grow relationships with high-value players, ensuring exceptional service and satisfaction.
• Set up, Lead, mentor, and develop the VIP account management team.
• Identify, segment, and analyze VIP player behavior to optimize retention and lifetime value.
• Collaborate with CRM, marketing, product, and customer support teams for tailored offers and experiences.
• Monitor KPIs and provide regular reporting to senior leadership.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Proven experience in a similar role within the online casino and/or betting industry
• Deep understanding of VIP player expectations and behavior
• Strong leadership and people management skills
• Excellent communication and negotiation abilities
• Data-driven mindset with experience using CRM and analytics tools
• Fluent in English; additional languages are a plus

HOW WE WILL KEEP YOU SMILING

• We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!
• We offer unlimited vacation days, and we provide sick leave of paid.
• We are ready to offer relocation support for candidates.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

Gamzix company, a dynamic player in the iGaming industry:

• Was founded in March 2020 with a vision to redefine the world of online slot games
• Has already successfully produced 60 slot games
• The team has grown to over 80 skilled professionals, and we continue to grow
• Two strategically located offices in Europe.
   

Responsibilities:

• Monitor client placements and chats daily (via messengers/service desk)
• Verify campaign conditions and launch manual tournaments weekly
• Prepare and send personalized client reports monthly, along with updates on new releases
• Keep structured client data up to date (contacts, chats, documents, etc.)
• Maintain reports in Google Spreadsheets
• Work with Jira (create tickets, control progress, monitor deadlines)
• Assist with CRM and back-office systems
• Prepare analytical and operational tables
• Support the Account Management team in client communications and campaign setups
• Prepare promo materials and newsletters for clients
• Create guides and internal documentation for new promo tools
   

Requirements:

• At least 1 year of experience in IGaming client service, customer/tech support, or operations
• Strong attention to detail and responsibility in performing routine tasks
• Proactive approach — acting without waiting for instructions
• Basic understanding of the iGaming industry (experience in casino support is a plus)
• Good communication and time management skills
• Ability to work with Google Workspace, Jira, and various messengers
• Intermediate+ level of English (written documentation, email communication, basic spoken)
• Team player, eager to grow into Account Management
   

Hiring process:
Recruiter ➔ Hiring Managers ➔ Test Task ➔ Test Task Presentation
 

 What we offer:

• 7-hour working day 10:00 AM — 6:00 PM (with the lunch break)
• Hybrid format of the working day
• A-class office, Mokotow, Warsaw/remote
• Competitive salary in the IT field
• Paid taxes
• State holidays are paid
• 10 days for paid sick leave
• 28 days of paid vacation: 18 and 10 days separately
• Medical Insurance
• Courses/training reimbursement
• Corporate English courses: business or general, morning or evening schedule
• People-oriented company with a work-life balance
• Open and friendly communication
  
   

We are looking for a Customer Support Specialist  to provide excellent service across our client project. Our client is a cloud-based ERP system designed for manufacturing businesses, is looking for a proactive and tech-savvy CSR to support and engage our growing customer base. You’ll play a vital role in both onboarding and supporting customers, ensuring they get the most value from the platform.

Requirements:
✔️Background in company administration, material logistics, or manufacturing;
✔️Strong communication & training skills – able to explain complex features clearly;
✔️Experience with business systems setup or implementation;
✔️Comfortable with pre- and post-sales customer interaction, but no cold sales.

Responsibilities:
➖Become a system expert in the Online platform to guide customers through setup and usage;
➖Configure the Online platform using data provided by customers;
➖Conduct live screen-sharing sessions and video calls to train and support customers;
➖Handle customer interactions through Zendesk (tickets and chat); manage occasional calls via Zadarma;
➖Assist with both pre-sale engagement (answering product questions, following up with interested leads) and post-sale support;
➖Manage and nurture existing customer accounts — no cold outreach;
➖Conduct regression testing on new system releases to ensure key use cases function correctly;
➖Collaborate with the team using Microsoft Teams and PipeDrive.

Would be a plus:
✔️1–2 years of experience in Customer Support, Customer Success, or a similar role;
✔️Familiar with Zendesk.

Work conditions:
➖Remote work;
➖The probation period: two months;
➖Schedule: Mon–Fri, 9:00 AM – 5:00 PM UK time (11:00-19:00 Ukrainian time).

Due to the expansion of the project, we are inviting a Senior Team Lead to join our team.
 

Key Responsibilities:
 

• KPI Analysis and Improvement: Monitor key performance indicators, develop and implement strategies for improvement.
• Team Management: Maintain team efficiency and identify risks that may affect performance. Support team development through feedback sessions and regular 1:1 meetings.
• Schedule Management: Coordinate with the analytics department to ensure proper shift coverage; adjust weekly schedules as needed.
• Communication: Maintain a high level of interaction with internal departments to ensure smooth operations.
• Presentation Preparation: Create and deliver effective presentations.
• Meeting Facilitation: Organize and conduct necessary meetings to ensure clarity of processes and team efficiency.
• Financial Reporting: Submit, track, and monitor working hours, payroll, and bonuses.
• Mentorship: Provide guidance and support for new team members.
   

Key Requirements:
 

• Understanding of Outsourcing Contact Center Operations: Previous experience in customer support is essential.
• Organizational Skills: Strong self-discipline, time management, punctuality, and accountability for team results.
• Team-Oriented Approach: Focus on collective success and resolution of workflow inconsistencies.
• Work Experience: At least 3 years in a call center or support service environment.
• Leadership Experience: Minimum of 2 years in a Senior Team Lead or equivalent managerial role.
• English Proficiency: Upper-intermediate (B2) level or higher.
   

We Offer:
 

• Competitive Salary: Stable and competitive compensation.
• Convenient Work Schedule: Five-day work week (Mon–Fri), 9:00 AM to 6:00 PM.
• Comfortable Working Conditions: Cozy office environment or the possibility to work remotely with stable internet and electricity.
• Development Opportunities: Career growth within a dynamic international company.

About Us:

Our company is a decentralised mobile application that empowers global users with high-yield investment opportunities based on decentralised finance protocols on the Ethereum blockchain.

Job description:

We’re seeking a highly skilled AI Specialist to identify, design, and implement AI-powered workflows across various departments of our venture — from marketing to product development, finance to HR. You will work cross-functionally to build intelligent automation models or deploy AI tools (e.g., GPT agents, RPA, LLM integrations), and ensure our internal processes are data-driven, efficient, and scalable.

Key Responsibilities

• Analyze workflows across departments (Operations, Marketing, HR, Finance, Product) to identify automation opportunities using AI.
• Develop and deploy custom AI agents or integrate third-party AI platforms (e.g., ChatGPT, AutoGPT, LangChain, Zapier, Make).
• Work closely with department heads to understand pain points and propose scalable AI solutions.
• Create internal tools/dashboards powered by AI for analytics, forecasting, and decision-making support.
• Maintain and improve AI tools and automation workflows based on feedback and performance data.
• Ensure AI applications follow ethical guidelines, security protocols, and data privacy standards.
•  

Requirements

• Business process automation.
• Strong understanding of AI tools, including LLMs, RPA platforms
• Familiarity with AI platforms and APIs (OpenAI, Google Cloud AI, Hugging Face, Zapier, etc.).
• Knowledge or interest in Web3/blockchain space is a strong plus.
• Strong problem-solving skills and ability to work cross-functionally in a fast-paced, startup environment.
   

Preferred Skills

• Background in process automation or operations consulting.
• Experience with tools like Notion AI, Airtable, Make.com, and Slack integrations.
• Understanding of tokenomics, DAO structures, or decentralized infrastructure.
• Startup or venture studio experience.

Position: Support Engineer 

Location: Remote (European Time Zone 🌍, Non-US)
Language: Fluent in English 🇬🇧
 

Key Responsibilities:

• Provide technical support to customers using Massive’s residential proxies for web scraping and data collection 🛠️🌐.
• Assist clients with proxy setup, troubleshooting, and optimizing their web scraping workflows using tools like Scrapy, Puppeteer, Playwright, and Selenium 💻🤖.
• Diagnose and resolve proxy-related issues, such as IP rotation, geo-targeting, rate-limiting, CAPTCHA solving, and request handling 📈.
• Collaborate with product and engineering teams to provide feedback and improve the Massive proxy platform based on customer needs 🤝🎯.
• Develop and maintain help articles, FAQ sections, and other resources to streamline the support process 📚.
• Provide ongoing customer success and best practice advice to help clients scale their data collection efforts 🚀.
• Write technical blog posts to share best practices, tutorials, and troubleshooting guides for web scraping and proxy usage ✍️💡.
• Run tests for technical blog articles, ensuring the solutions and techniques shared are effective and up-to-date 🔬📝.
• Monitor client satisfaction and proactively follow up to ensure issues are resolved and clients are maximizing their usage 🌟.
   

Skills & Qualities:
 

• 2+ years of experience in web scraping and working with proxy networks 🧑‍💻.
• Strong understanding of web scraping tools (e.g., Scrapy, Puppeteer, Selenium, BeautifulSoup) and HTTP protocols 🌍.
• Problem-solving mindset with the ability to troubleshoot and resolve technical issues quickly 🔧💡.
• Excellent communication skills — able to explain complex technical concepts clearly and concisely 💬🤝.
• Customer-centric attitude, focused on delivering top-tier support and building long-term relationships 📈.
• Self-motivated, proactive, and able to work independently in a remote environment ⚡💻.
• Experience writing technical blogs or knowledge base articles is a plus ✍️.
• Test execution skills, with a focus on ensuring content accuracy and relevance 🔬.
• Familiarity with residential proxies and experience in proxy-related roles is a plus 🛠️.
   

About Massive
 

At Massive, we provide a 100% ethically-sourced residential proxy network designed to scale your data collection with market-leading performance and pricing. Join us in helping clients across the globe unlock their web data potential!

Ready to take the next step in your career with a fast-growing global FinTech team? 

We’re hiring a VIP Manager in Warsaw office and deliver top-notch service to our most valuable clients!
 

What you'll do:

• Build and maintain strong, personalized relationships with VIP clients in the binary options space
• Provide dedicated support via phone, email, and chat, ensuring quick and effective issue resolution
• Understand VIP clients’ trading needs, offer tailored guidance and promote platform features to maximize satisfaction and retention
• Coordinate with sales, product, and risk teams to deliver a seamless client experience and escalate concerns when needed
• Monitor VIP account activity to identify growth opportunities and prevent potential risks
• Manage VIP client onboarding, education, and continuous engagement programs
• Use CRM and internal tools to track interactions, feedback, and client preferences
• Collaborate with marketing to design exclusive VIP offers, bonuses, and events

What we’re looking for:

•  2+ years experience in VIP or key account management, ideally in binary options, trading, or FinTech
•  Excellent communication and relationship-building skills — fluent English (B2+) is a must
•  Strong understanding of financial products, binary options trading is a plus
• Proactive problem solver with a customer-first mindset
•  Comfortable working with CRM systems and analytics tools
• Ability to handle sensitive client data with confidentiality and professionalism
• Self-motivated, detail-oriented, and able to work effectively in an office environment

What we offer:

•  Competitive salary + performance-based bonuses 
•  Work onsite in our modern Warsaw office, Monday–Friday
•  Healthy work-life balance with supportive team culture

Ajax Systems is an international technology company and the largest developer and manufacturer of Ajax security systems with smart home capabilities in Europe. It’s a comprehensive ecosystem of 180 devices, mobile and desktop applications, and server infrastructure. Every year, we demonstrate exponential growth in both the size of our team and our global user base. Today, the company employs over 4,100 people, and Ajax devices protect 3.5 million users in more than 187 countries worldwide.

We are looking for a new team member to help us become even more effective! Behind the success and ambitions of our company stands a strong team of professionals. We are looking for a new player to join us and contribute to our growth!

Responsibilities:

• Provide administrative and/or technological support for contract administration, customer service, and order history management.
• Assist the Business Development Manager in driving sales.
• Register and forward contracts for the Business Development Manager, prepare presentations, work in 1C, and manage tasks using Jira.
• Oversee the process of delivering goods to customers in cooperation with logistics and production departments.
• Support he Business Development Manager in expanding and developing relationships with clients, as needed.
• Respond to customer inquiries.
• Build strong relationships with clients while maintaining high-quality customer service.

• Develop a deep understanding of all systems interacting with clients.

   

Requirements:

• Experience in working with 1C (a plus).
• Experience in export (a plus).
• Proficiency in English at the B2 level.
• Experience with Google Docs and MS Office.
• Experience with customer interaction and document management.
• Ability to work with numbers, attention to detail, and organizational skills.
• High level of responsibility.

• Ability to work well in a team and interact effectively with colleagues.

   

We offer:

• A dynamic team and a zero-bullshit culture.
• Flexible working hours at the office.
• Diverse projects and professional growth opportunities.
• English language lessons.
• Health insurance.

• Ajax security system kit (participation in the beta testing project—getting and testing new gadgets before their official release).

   

Join the Ajax Systems team to make Made in Ukraine synonymous with reliability!

Code Harbor seeks a Project Manager Assistant and a Portal Manager to support our client’s daily operations. In this role, you will tackle complex challenges with global implications. The ideal candidate is a relentless problem-solver who is a detail-oriented perfectionist.

❗️❗️❗️ PLEASE NOTE: The work schedule for this role is approximately 17:30 — 02:00 to align with New York (EST) business hours!

Who are we:

Join Code Harbor. We are a team of dedicated IT professionals specializing in web development, CRM system construction, and startup support for our partners from the USA, Canada, or Europe.

We are committed to providing competitive and well-supported solutions to meet the needs of our clients by delivering not a bare service, but a problem-resolving development.

About the project:

Our client’s project unites over 70 medical clinics across the US states of Maryland, Northern Virginia, and Washington D.C., employing more than 1000 individuals and contractors.

To successfully manage multiple clinics and to provide consistently high-quality service, our client has developed a novel business model and implemented modern technology for the internal and external flow of information.

The internal portal connects all clinics and the headquarters. External IT provides instant access to the essential information of the clients and electronic transfer of medical records to the participating Attorney.

The core of the company, excluding employees, is the intranet portal. The Portal includes schedules, appointment information, patients' info, attorney portal, and much more.

Preferred Requirements

Fundamentals:

• Detail-oriented
• Quick learner
• Knowledge of business email conversation
• Understanding of effective business email communication
• Problem-solver
• Responsibility
• Project management experience

❗️ English: Upper Intermediate/Advanced (B2+), good spoken English

Extra credit:

• Proficiency in information research skills
• Prior experience with IT development
• Familiarity with complex web portals
   

Responsibilities:

• Accurate time tracking
• Effective self-organization
• Proven problem-solving and interpersonal communication skills

Job Duties:

• Collecting and compiling user feedback and requests for improvements.
• Coordinating requests and communicating between stakeholders and the development team.
• Prioritizing tasks for the dev team in line with business goals.
• Assisting in quality assurance before releases.
• Providing Portal assistance for attorneys, insurance companies, and others;
• Creating weekly clinic schedules and completing additional schedule requests;
• Creating various weekly, bimonthly, and monthly reports;
• Receiving calls from staff and clients;
• Replying to doctors, attorneys, or employees' tickets/requests;
• Maintain the client’s reputation on the web;

• Work on other on-demand requests and help the team achieve brilliance in delivery

   

What we offer:

• Full-time job
• Evening working hours ~17:30 – 02:00
• Work-from-home opportunity
• Competitive wage
• 15 days of annual vacation
• US National holidays
• 5 days of paid sick leave
• A productive work environment with growth and development opportunities as an experienced specialist
• Potential transition to a Product Owner role in the future

Please apply by attaching your CV and Cover Letter. It would be good to know why you’re interested in this position.

Position: Support Engineer 

Location: Remote (European Time Zone 🌍, Non-US)
Language: Fluent in English 🇬🇧
 

Key Responsibilities:

• Provide technical support to customers using Massive’s residential proxies for web scraping and data collection 🛠️🌐.
• Assist clients with proxy setup, troubleshooting, and optimizing their web scraping workflows using tools like Scrapy, Puppeteer, Playwright, and Selenium 💻🤖.
• Diagnose and resolve proxy-related issues, such as IP rotation, geo-targeting, rate-limiting, CAPTCHA solving, and request handling 📈.
• Collaborate with product and engineering teams to provide feedback and improve the Massive proxy platform based on customer needs 🤝🎯.
• Develop and maintain help articles, FAQ sections, and other resources to streamline the support process 📚.
• Provide ongoing customer success and best practice advice to help clients scale their data collection efforts 🚀.
• Write technical blog posts to share best practices, tutorials, and troubleshooting guides for web scraping and proxy usage ✍️💡.
• Run tests for technical blog articles, ensuring the solutions and techniques shared are effective and up-to-date 🔬📝.
• Monitor client satisfaction and proactively follow up to ensure issues are resolved and clients are maximizing their usage 🌟.
   

Skills & Qualities:
 

• 2+ years of experience in web scraping and working with proxy networks 🧑‍💻.
• Strong understanding of web scraping tools (e.g., Scrapy, Puppeteer, Selenium, BeautifulSoup) and HTTP protocols 🌍.
• Problem-solving mindset with the ability to troubleshoot and resolve technical issues quickly 🔧💡.
• Excellent communication skills — able to explain complex technical concepts clearly and concisely 💬🤝.
• Customer-centric attitude, focused on delivering top-tier support and building long-term relationships 📈.
• Self-motivated, proactive, and able to work independently in a remote environment ⚡💻.
• Experience writing technical blogs or knowledge base articles is a plus ✍️.
• Test execution skills, with a focus on ensuring content accuracy and relevance 🔬.
• Familiarity with residential proxies and experience in proxy-related roles is a plus 🛠️.
   

About Massive
 

At Massive, we provide a 100% ethically-sourced residential proxy network designed to scale your data collection with market-leading performance and pricing. Join us in helping clients across the globe unlock their web data potential!

Chessiverse is an online chess platform where players can challenge lifelike chess bots with unique personalities, styles, and backstories. From casual games to structured training, we’re reimagining online chess with engaging characters, dynamic challenges, and premium learning experiences. We’re a small, fast-moving team passionate about making chess more fun, personal, and rewarding for players of all levels.

We’re looking for a structured and communicative QA & Customer Support Specialist to help streamline our product development and ensure a smooth experience for our users. Your job will be to serve as a critical bridge between the development team and end users — verifying that features meet specs, catching bugs early, and handling customer inquiries and issues.

This is not a technical or developer role (although technical knowledge is a plus) — instead, we need someone who is detail-oriented, understands product specs, and can communicate clearly with both users and the team.

Quality Assurance

• Review pull requests and features to verify they meet specifications before they reach the final review stage
• Check functionality across supported resolutions and browsers
• Ensure acceptance criteria are in place and fulfilled for each ticket
• Reproduce, document, and prioritize bugs before reporting them to developers
• Flag unclear or incomplete developer tasks and suggest improvements

Customer Support

• Respond to basic user questions and provide timely support
• Create clear, actionable bug tickets based on user feedback
• Identify patterns or recurring issues and raise them proactively
• Help document known issues, feature explanations, and support FAQs

What You’ll Need

• Strong communication skills (written and verbal)
• Structured and detail-oriented mindset
• Good understanding of how to read and follow feature specs
• Ability to spot UI/UX inconsistencies or functionality gaps
• An AI-first mentality to ensure we automate what we can and leverage AI in general to streamline and improve our workflows.
• Bonus: Experience with QA tools, support systems (like Intercom or Zendesk), or working in agile teams

What You Won’t Need

• No need to write automated tests or code
• No advanced technical/development background required
• No deep system debugging — just functional validation and communication

Why This Role Matters

This role will free up valuable time for the development team and ensure a higher standard of quality and responsiveness for both internal workflows and end-user experience. You’ll help us move faster and catch issues before they become real problems — both for us and for our users.