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 LANGUAGE SERVICE COMPANY BASED IN NEW YORK 

Language Service Company — New York Interpretation and translation services for medical, court, school, and general clients 

Job Description: Team Coordinator/Multilingual Interpreter Scheduled & Last-Minute Track  |  On-Demand Track Position Title Team Coordinator/Multilingual Interpreter Department Operations Reports To Operations Manager (with dotted-line accountability to the CEO) Employment Type Full-Time Work Schedule Monday - Friday, core business hours, with rotating coverage for urgent/last-minute requests as needed Work Location Fully Remote Introductory Period 90 days from date of hire, with an additional 90-day probationary extension as needed (total probationary period of 6 months) 

Compensation Position Summary $400 per month (approximately $2.50/hour based on a 40-hour week, Monday - Friday) The Team Coordinator is a core operational role at the Company, responsible for coordinating interpreter assignments, supporting client and interpreter communication, and maintaining the accuracy and integrity of scheduling systems. 

This position is organized around two coordination tracks: Scheduled & Last-Minute assignments and On-Demand requests. The Team Coordinator ensures that every assignment is filled, documented, and completed to the Company's standards, and serves as a key point of contact between interpreters, clients, and internal leadership. Essential Responsibilities Assignment Coordination (Scheduled & Last-Minute Track) • Receive, review, and process scheduled interpreting requests through Boostlingo and related platforms, following mandatory approval procedures before creating or canceling assignments. • Match qualified interpreters to assignments based on language, certification tier (MWANZO, SANAA, UJUZI, UONGOZI), specialty, and client requirements. • Manage last-minute and urgent coverage requests, escalating unresolved gaps according to the REACT Protocol. • Confirm interpreter availability, send assignment confirmations, and follow up on outstanding responses. • Apply the 72-hour cancellation policy and document all cancellations and rescheduling accurately. On-Demand Coordination • Monitor and respond to on-demand interpreting requests in real time, prioritizing rapid turnaround for emergency and urgent coverage. • Maintain up-to-date interpreter availability records to support fast matching for on-demand needs. • Track fill rates and follow-up requirements for on-demand assignments and flag recurring coverage gaps. Documentation & Systems • Maintain accurate records in Trello following the Company's naming conventions and note requirements. • Update CSDA records and scheduling trackers for each assignment, including per-language tracking during highvolume periods such as Regents exam season. 

Language Service Company — New York • Ensure all interpreter conduct standards are met, including first-person interpretation, camera requirements, and the 15-30 minute early connection policy. Communication & Client Support • Respond to client and interpreter inquiries within the Company's communication standards, escalating unresolved issues promptly. • Support onboarding communication for new interpreters, referral outreach, and recruitment for hard-to-fill and rare languages. • Provide clear, professional written and verbal communication that reflects the Company's Ubuntu-centered service culture. Interpreting Duties • Personally interpret and cover a minimum of 10 assignments per month across the languages in which the incumbent is qualified. • In lieu of the monthly interpreting minimum, take on additional administrative or interpreter onboarding work as assigned by the Operations Manager. 

 Qualifications Language Service Company — New York 

• Associate's degree or equivalent professional experience; Bachelor's degree preferred. • 1+ years of experience in scheduling, dispatch, staffing coordination, or a related operations role. • Strong organizational skills with the ability to manage multiple concurrent requests under time pressure. • Proficiency with scheduling and project management tools (Boostlingo, Trello, Google Workspace, or similar); experience with language services platforms is a plus. • English proficiency at C2 level, verified through the EF SET English test: https://www.efset.org/ • Fluency in 3 additional languages (written and oral), beyond English. • Demonstrated reliability, discretion, and sound judgment when handling confidential client and interpreter information. Remote Work Requirements As a fully remote position, the Team Coordinator must maintain a home office setup that meets the following standards: • A dedicated computer (desktop or laptop) in good working condition. • At least 1-2 external monitors to support multi-system scheduling work. • A noise-cancelling headset for clear, professional communication on calls. • A quiet, professional environment free from background noise and distraction during working hours. • Stable, reliable high-speed internet connectivity. Communication & Escalation Standards Request Type Response Target Emergency requests 15 minutes Urgent interpreter coverage 15 minutes Routine operational matters 2 hours Administrative requests 48 hours Unresolved issues are escalated immediately to the Operations Manager or CEO in accordance with the REACT Protocol. Performance Expectations • Maintain a high assignment fill rate across both coordination tracks. • Meet or exceed response-time targets for emergency, urgent, and routine requests. • Keep Trello, Boostlingo, and tracking spreadsheets accurate and current on a daily basis. • Support recruitment and referral efforts for rare and hard-to-fill languages. • Participate in biweekly P.U.L.S.E. meetings and contribute to quarterly A.L.I.G.N. leadership reporting as requested. Time Off During the 6-month probationary period, employees receive 5 paid days off. These days are not tied to the standard US holiday calendar; employees may choose when to take them based on their personal needs and cultural or religious observances, subject to advance notice and supervisor approval. 

Confidentiality Statement Language Service Company — New York This position requires access to sensitive client, interpreter, and business information, including information that may be subject to HIPAA and other confidentiality obligations. The Team Coordinator must handle all such information with strict discretion and in accordance with the Company's confidentiality and data protection policies, both during and after employment.

Simply Contact is looking for a proactive Account & Sales Specialist to develop our IT Help Desk and Managed IT Services business across Europe.

Key Responsibilities

• Develop and expand the European client portfolio (IT Help Desk, Service Desk, Managed IT Services);
• Identify and attract new B2B clients through outbound sales, networking, and partnerships;
• Conduct client meetings, presentations, and commercial negotiations;
• Prepare proposals and support tender participation;
• Manage existing client relationships and identify upsell/cross-sell opportunities;
• Coordinate between clients and technical delivery teams.

Requirements

• 2+ years in Sales, Business Development, Account Management, or Customer Success;
• B2B sales experience with a focus on new business development;
• Understanding of IT services, outsourcing, or managed services — a strong advantage;
• Experience with international clients;
• Strong communication and negotiation skills;
• English advanced;
• Self-motivated and results-oriented.

We Offer

• Building a new business direction within an international company;
• European client portfolio;
• Professional growth and flexible work format;
• Competitive salary + performance-based bonus.

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We are looking for a Level 2 Support Specialist to act as the technical bridge between customer-facing Level 1 agents and Level 3 team, responsible for investigating and resolving complex issues in integrations with partners, payments, bonus malfunctions, and other platform issues. s.

Responsibilities

• Resolve complex technical incidents related to games, transactions processing, API requests
• Perform root cause analysis,prepare incident reports, escalate to L3 or dev team
• Manage second line investigation of issues and testing of newly released games 
• Perform detailed testing of the integrations with providers and operators
• Analyze logs and metrics to identify failures or anomalies
• Gather client requirements to coordinate with team
• Provide help to customer inquiries
• Coordinate the communication flow between L1 and L3 teams for escalated issues.
• Handle client escalations by updating status flags, escalating to L3.
• Identify and troubleshoot different types of APIs and customer integrations issues
• Maintain internal documentation

Requirements:

• Excellent communication skills
• Good knowledge of ticketing systems
• General understanding of client-server architecture
•  iGaming-specific knowledge would be a plus
• 2+ years of experience in Customer or Technical Support
• Strong analytical and troubleshooting mindset
• Expertise with documenting processes and knowledge
• Proficiency in English
• Strong attention to detail and teamwork skills
• Ability to meet deadlines in a fast-paced environment

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement

• Supportive and positive work culture, collaborating with like-minded teammates

   

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Can you share examples from your portfolio that showcase your Level 2 Support experience?
3. What are your monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?
4. What is your notice period and how soon can you join ?

Job Description

- 2+ years of Java developing and boostering automated QA systems and associated test strategies.
- Experience working with business-critical customer-facing applications (user interfaces, APIs and back-end services).
- Excellent communication skills with emphasis on writing detail-oriented documents and communications.
- Strong understanding of object-oriented programming concepts.
- Strong understanding of web UI/API and services automation testing (Selenium WebDriver/Selenide, Playwright, RestAssured).
- Experience using BDD approach
- Strong experience with Linux.
- Experience with continuous integration tools, such as Jenkins.
- Shifted working hours 12pm till 8pm EEST timezone

Nice to have:

- Experience with Groovy is a plus
- Experience with the Ad Tech industry.
- Familiarity with clustered computing, distributed and parallel computing concepts.

Job Responsibilities

- Be a creative problem-solver who can draw on an array of expertise and technology to design and implement reliable, scalable and maintainable solutions to challenging problems
- Write production-ready code and unit tests that meet both system and business requirements (Java)
- Respond to feature requests, bug reports, performance issues and ad-hoc questions
- Work collaboratively with multiple teams to deliver quality software
- Support operation of services in production
- Perform code reviews and design reviews

Department/Project Description

Founded in 2007, Magnite’s pioneering technology created a new model for the advertising industry. Today, our automated advertising platform is used by the world’s leading publishers and applications to transact with top brands around the globe enabling them to reach more than 1 billion consumers. Magnite operates the largest independent Display Advertising Exchange and Supply Side Platform that automates the buying and selling of Display Advertising across all formats (banner, video) on all devices (desktop browsers, mobile devices, billboards). Magnite auctions over 20 Billion Ads on a daily basis in real time in less than 1/2 of a second each. Magnite is a publicly traded company (NYSE: RUBI) headquartered in Los Angeles, California, USA.

About Impactable Impactable is a B2B, LinkedIn-focused advertising agency working with clients across the US and globally. We're an investor-backed, fast-growing team that partners closely with our clients to drive measurable results — and we're growing our Campaign Specialist team in Ukraine.

About the role As a Campaign Specialist, you'll own the setup, execution, and optimization of LinkedIn advertising campaigns for our US-based clients. You'll work closely with a global cross-functional team — strategists, account managers, and creative — to turn campaign objectives into results.

What you'll do

• Set up and configure LinkedIn ad campaigns aligned to client objectives and overall strategy
• Segment audiences based on market demographics to drive new and repeat business
• Monitor performance daily across multiple client accounts (CTR, CPA, ROAS, conversion rate, and more)
• Assist with LinkedIn conversion tracking setup (LinkedIn Insight Tag)
• Partner with the creative team to ensure ad assets are on-spec and delivered on time
• Deliver regular, accurate performance reports to stakeholders
• Troubleshoot campaign issues and resolve them quickly
• Contribute insights that shape client strategy
• Support QBR prep and LinkedIn ad proposal development as needed

• Stay current on LinkedIn advertising trends and best practices

   

What we're looking for

• Hands-on experience with LinkedIn Ads / LinkedIn Campaign Manager (agency or in-house)
• Understanding of the full-funnel approach (TOF/MOF/BOF)
• Ability to build clear performance reports with insights and recommendations
• Strong analytical skills — comfortable working with performance data and KPIs
• Creative problem-solving approach to campaign configuration
• Clear communicator, comfortable collaborating with a distributed, global team
• Experience with ABM (Account-Based Marketing) is a plus
• Fluent English (you'll be working directly with a US client base)

• Ability to work core hours Mon–Fri, 11:00–20:00 (GMT+2), with some flexibility for global team collaboration

   

What we offer

• Full-time contractor engagement with a fast-growing, investor-backed agency
• Clear path to salary growth after your first 90 days, based on performance
• 11 paid holidays per Ukrainian calendar
• 14 PTO days + 7 sick days annually (accrued after 90-day intro period)
• Dedicated onboarding mentor for your first months
• Real growth opportunities — we're actively building out team lead and management roles as we scale

Our partner, a fast-growing B2C company in the iGaming industry, is looking for a proactive and customer-oriented VIP Manager to join their team.

In this role, you will be responsible for building long-term relationships with high-value players, delivering an exceptional customer experience, and driving customer loyalty through personalized communication and retention strategies. You will play a key role in ensuring VIP players receive premium support and tailored solutions that maximize their engagement and lifetime value. 

 

Responsibilities

• Manage a portfolio of VIP players and build strong, long-term relationships.
• Provide exceptional customer support through chat, email, and messengers.
• Monitor player activity and identify opportunities to improve engagement and retention.
• Develop personalized offers, promotions, and loyalty campaigns based on player preferences.
• Reactivate inactive VIP players through tailored communication.
• Handle escalations and resolve customer issues promptly and professionally.
• Work closely with CRM, Payments, Customer Support, Fraud, and Marketing teams.
• Maintain accurate records of customer interactions in the CRM system.
• Analyze VIP player behavior and provide insights to optimize retention strategies.

Requirements

• 1+ year of experience in VIP Management, Customer Success, Account Management, Customer Support, or Retention within iGaming.
• Excellent communication and interpersonal skills.
• Advanced English (B2–C1); additional languages are a strong advantage.
• Strong customer-centric mindset and problem-solving skills.
• Ability to build trust and maintain long-term client relationships.
• Experience working with CRM systems.
• Ability to multitask in a fast-paced environment.
• Analytical thinking and attention to detail.

We are looking for an IT Sales Manager who wants to grow in a technically complex, data-driven niche and work closely with international clients on real business challenges. You will focus on deep discovery, understanding client business needs, structured communication, and presale collaboration, helping clients navigate complex solutions and make informed decisions.

If you are curious, quick-thinking, comfortable in calls, and genuinely interested in understanding how businesses work - you will feel at home with us.

About the company

GroupBWT is a consulting firm specializing in data management, web scraping, and custom data platforms, with 16+ years of experience delivering data-driven solutions for international clients.

We help companies solve complex business challenges through large-scale data scraping, anti-bot systems, ERP integrations, and tailored data solutions designed around specific business needs.

We are also an AWS Accredited Partner, confirming the high technical and architectural standards of our solutions.

Requirements:

• 2–3+ years of experience in IT Sales / Business Development / Presale / AM / PM within IT outsourcing (mandatory).
• Strong ability to understand business needs, ask meaningful questions, and think in terms of solutions, not just services.
• Experience participating in discovery calls, presale discussions, or supporting negotiations together with the team.
• Basic understanding of software development processes and technical terminology (enough to confidently talk to clients).
• Confidence in client calls and meetings; ability to communicate clearly and think on your feet.

• Strong analytical mindset, curiosity, and the ability to “connect the dots” between business problems and technical solutions.

   

Will be a Plus:

• Experience with data-related projects (web scraping, data platforms, data engineering, analytics).

• Exposure to complex or custom IT solutions rather than simple, boxed services.

   

Key Responsibilities:

• Participate in discovery calls and client meetings, helping uncover real business needs, challenges, and decision criteria.
• Act as a business-oriented sales partner during client conversations - asking the right questions, structuring dialogue, and guiding discussions.
• Work closely with Presale / Delivery / PM teams to translate client needs into clear solution concepts.
• Explain technical ideas in a clear, business-friendly way, involving technical experts when deeper detail is required.
• Support negotiations, clarify scope and value, and help move deals forward through the decision-making process.
• Build trust-based relationships with clients through strong communication and understanding of their context.

What We Offer:

• Collaboration with technical experts - You’ll work alongside highly skilled technical specialists who will provide the necessary support to achieve your goals 
• Opportunities for professional and financial growth- we offer a clear path for development in a leading niche market, helping you grow both professionally and financially
• Cooperation with a company trusted by renowned clients - work in a company with extensive experience, a diverse portfolio of cases, and a client base that includes well-known and respected brands
• Corporate training and development – access to internal educational programs, training sessions, and workshops to enhance professional skills.
• Corporate discounts and partner benefits – special offers and discounts for employees and their relatives at one of the largest gym networks in Ukraine, as well as from other partner companies.
• Support for the Armed Forces of Ukraine – the company contributes to donations and initiatives supporting the Ukrainian Armed Forces.
• Corporate events – regular team-building activities, celebrations, and internal events to strengthen team spirit
• Educational support – reimbursement or partial coverage of expenses for courses, training, and certifications for professional development
• 21 paid vacation calendar days, 15 paid sick leaves and additional days off – enjoy a well-balanced work-life schedule with paid vacation, sick leave, and extra days off when needed.

Наш клієнт, Jugabet — бренд і ігрова платформа, доступна для гравців у Латинській Америці. Завдяки сильному регіональному фокусу та локалізованим стратегіям, Jugabet швидко стає ключовим гравцем на ринку.

Ідеально для тих, хто прагне:

• Координувати кросфункціональну роботу між командами Marketing, CRM, Product та іншими, забезпечуючи видимість пріоритетів і контроль за їх виконанням;
• Володіти ритмом зустрічей, включаючи планування сесій, ретроспектив, статус-апдейтів, ведення нотаток та контроль подальших дій;
• Покращувати процеси роботи з кількома брендами шляхом виявлення неефективностей, пропонування рішень і документування нових способів роботи;
• Підвищувати рівень використання Jira через налаштування робочих процесів, створення дашбордів і впровадження найкращих практик у командах;
• Автоматизувати рутинні завдання, такі як статус-звіти, оновлення презентацій, фолоу-апи, повторювані комунікації та дашборди, використовуючи AI та no-code інструменти;
• Співпрацювати із зовнішніми експертами та консультантами, перетворюючи їхні рекомендації на практичні рішення для щоденної роботи команд.

Досвід, який стане твоєю перевагою:

• 2–4 роки досвіду на позиції координатора, менеджера проєктів або операційного спеціаліста з роботою між кількома командами;
• Відмінні організаційні навички та здатність доводити справи до завершення — ви закриваєте всі відкриті питання;
• Впевнене володіння Jira та Confluence, комфортна робота з налаштуванням workflow і дашбордів;
• Комфортне використання AI-інструментів у щоденній роботі;
• Практичний досвід роботи щонайменше з одним no-code інструментом автоматизації.

Ми цінуємо:

• Допитливість: ви ставите уточнювальні запитання, щоб краще зрозуміти проблему, процес або робочий потік;
• Мислення людини, яка доводить справи до кінця: ви завершуєте розпочате, а незакриті питання вас турбують;
• Мислення людини, яка підтримує порядок: ви підтримуєте організованість не час від часу, а постійно. Документація, фолоу-апи та невеликі покращення не залишаються поза увагою;
• Увага до деталей: ви помічаєте невідповідності, відсутність відповідальних осіб і блокери, які інші можуть не побачити;
• Готовність ставити під сумнів: ви висловлюєте свою думку, якщо щось не має сенсу, роблячи це конструктивно та з повагою.

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Медичне страхування;
• Можливості для кар’єрного зростання;
• Пакет бенефітів (відшкодування витрат на спортзал, стоматологічні та психологічні послуги тощо);
• Бонусну систему на основі OKR;
• Динамічне робоче середовище.

Долучайся — і нехай твоя історія зростання розпочнеться.

English version:

Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.

Perfect for those who aim to:

• Coordinate cross-functional work across Marketing, CRM, Product, and other teams, ensuring priorities stay visible and on track;
• Own the meeting rhythm, including planning sessions, retrospectives, status updates, meeting notes, and follow-up actions;
• Improve multi-brand processes by identifying inefficiencies, proposing solutions, and documenting new ways of working;
• Enhance Jira adoption by configuring workflows, building dashboards, and driving best practices across teams;
• Automate routine work such as status reporting, presentation updates, follow-ups, repetitive communications, and dashboards using AI and no-code tools;
• Collaborate with external experts and consultants, translating their recommendations into practical solutions for day-to-day team operations.

Experience you’ll need to bring:

• 2–4 years in a coordinator, project, or operations role across multiple teams;
• Strong organizational and follow-through skills, you close loops;
• Solid Jira and Confluence user, comfortable configuring workflows and dashboards;
• Comfortable using AI tools in daily work;
• Hands-on with at least one no-code automation tool.

It’s a perfect match if you have those personal features:

• Curiosity: You ask clarifying questions to better understand a problem, process, or workflow;
• Finisher mindset: You see things through to completion; loose ends bother you;
• Maintainer mindset: You keep things organized over time, not just in bursts. Documentation, follow-ups, and small improvements don't get forgotten;
• Attention to detail: You notice inconsistencies, missing ownership, and blockers that others might overlook;
• Willingness to challenge: You speak up when something doesn't make sense, respectfully and constructively.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Apply, and let your growth journey begin.

The company which is a leader in the CBD industry in the US looking for a talented & open-minded person to join our spaceship. 

Role: Sales Development Representative / Business Development. Minimal educational requirements:

• university degree, or equivalent work experience required.
•  Preferred Industry background: Marketing \ IT \ Sales \ Computing, or a person who is highly evolved in these industries 
• English: Intermediate \ Upper Intermediate (B1-B2) Working conditions:
•  Experienced in lead gen and have your ideas? Okay do whatever you want just bring us connections No — be ready to work hard like a laborer & learn our tactics to get the success in this area Direct communication with potential clients (Business communication — in 99% of cases English writing) Lead generation using our in-house tactics and funnels Be accountable for creating detailed business requirements by documents Perform appropriate level of project management skills (or inspired to growth in this area) Responsibility to protect deadlines \ self-responsible person. Duties No previous experience is needed if you’re highly motivated to grow up — you’re the right person! Education process already set from 0 to 100 Flexible schedule after test period % Bonuses in $$$$

What We Offer:

• Competitive salary and benefits package (payment of taxes in the USA)
• Flexible working hours and remote work options.
• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
   

For a US-based company professionally working with white-hat online traffic, we are looking for a Media Sales Manager.

Requirements:

• Minimum 2 years of experience working with B2B/B2C clients
• 1–2+ years of experience in Online Advertising / Traffic Monetization
• Experience as an Account Manager or Affiliate Account Manager
• Strong skills in direct partner acquisition via various channels (LinkedIn, Google, email, etc.)
• Advanced LinkedIn user (a strong plus)
• Experience in attracting and working with arbitrage teams
• Advanced English level or higher
• Strong business communication and correspondence skills
• Result-oriented mindset and proactive attitude
• Experience with some of the following traffic formats: push / pop / native / Facebook / Twitter / Snapchat

Responsibilities:

• In-depth product research and understanding
• Building a clear and structured sales channel strategy
• Partner acquisition and sales of agency accounts
• Maintaining sales performance reports
• Client acquisition and relationship management
• Organizing and conducting online business meetings
• Business correspondence with partners and clients
• Preparation of standard contracts

We are looking for an experienced Head of Customer Support to lead and scale our Customer Support department. In this role, you will be responsible for driving operational excellence, developing high-performing leaders, optimizing customer experience, and ensuring the support organization effectively contributes to overall business growth.

This is a strategic leadership position requiring strong people management skills, operational expertise, and the ability to execute multiple cross-functional initiatives in a fast-paced iGaming environment.

Requirements
- Minimum 2–3 years of leadership experience in Customer Support or Customer Success.
- Experience in Gambling industry.
- Exceptional ownership, with the ability to simultaneously lead 15–20 projects
- Experience managing Team Leads or middle managers, not only individual contributors.
- Strong understanding of Customer Support operations, including KPIs (CSAT, QA, AHT, FRT, SLA, etc.).
- Experience managing cross-functional projects and collaborating with Product, Payments, Risk, Compliance, and other business units.
- Strong people management skills, including coaching, performance management, succession planning, and conflict resolution.
- Experience with workforce planning, team scaling, and organizational design.
- Strong analytical skills with the ability to make data-driven decisions.
- Experience managing departmental reporting and presenting results to senior leadership.
- High-level understanding of Payments operations, including withdrawals, KYC, payment workflows, chargebacks, and customer payment journeys.
- Excellent written and verbal English communication skills (C1+).
- Experience implementing AI solutions, automation, or chatbot technologies.
- Strong leadership, ownership, and strategic thinking skills.

Responsibilities
- Lead, develop, and scale the Customer Support organization, including Team Leads and middle managers.
- Define and execute the department's strategy aligned with business objectives.
- Drive operational excellence across all customer support processes and service channels.
- Monitor, analyze, and improve key Support KPIs, including CSAT, QA, AHT, FRT, SLA, and operational efficiency.
- Build a strong leadership culture through coaching, mentoring, succession planning, and performance management.
- Manage multiple cross-functional initiatives simultaneously, collaborating with Product, Payments, Risk, Compliance, CRM, and other departments.
- Identify operational bottlenecks and implement scalable process improvements.
- Lead workforce planning, resource allocation, and organizational design to support business growth.
- Own departmental reporting and regularly present performance insights and strategic recommendations to senior leadership.
- Drive automation initiatives, AI solutions, and chatbot implementation to improve customer experience and operational efficiency.
- Ensure a customer-centric approach while balancing business goals and operational performance.
- Continuously improve customer journeys, support quality, and team productivity.

It will be a plus
- Experience managing VIP Support, Quality Assurance, Learning & Development, or Customer Operations teams.
- Knowledge of AML, Fraud Prevention, and Compliance processes.
- Experience working with BI tools such as Power BI, Looker Studio, or Tableau.
- Advanced Excel or Google Sheets skills.
- Experience with CRM and Customer Support platforms such as Customer.io, Smartico, Intercom, LiveChat, Zendesk, or similar.
- Experience managing departmental budgets and resource planning.
- Experience supporting international and multilingual teams.

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

Every page we launch is part of the customer journey — from the first click on an ad to the final checkout step. And when something breaks, even something small, it can affect conversion, tracking, customer experience, and revenue.

We’re looking for a Manual QA Engineer to help our CRO team make sure our landing pages, product pages, funnels, forms, checkout flows, upsells, A/B tests, and tracking events work smoothly before they go live.

This is a hands-on manual QA role for someone detail-oriented, structured, and comfortable working with fast-moving e-commerce teams.

ABOUT SERANOVA

Seranova Beauty is a 9-figure DTC beauty brand built on science, strong execution, and products that genuinely work. We develop clinically tested skincare with world-class dermatologists and scale through performance marketing, creative testing, CRO, and high-volume e-commerce operations.

We move quickly, test a lot, and care deeply about the quality of what our customers see and experience.

THE OPPORTUNITY

Our CRO team is constantly launching and improving landing pages, offer pages, product pages, checkout flows, upsells, and experiments. To keep that pace without sacrificing quality, we need someone who can carefully test each flow, catch issues early, and help the team ship with confidence.

You’ll work closely with designers, developers, and the Head of CRO. Your role will be to check that everything works as expected across devices, browsers, and key user journeys — from page layout and buttons to forms, checkout logic, A/B test setup, and tracking events.

This is primarily a manual QA role. Basic automation or technical experience is a plus, but the main focus is thoughtful, structured, hands-on testing.

WHAT YOU’LL OWN

Website, Funnel & Page Testing

• Test landing pages, product pages, advertorials, funnels, quiz flows, checkout flows, and upsell steps before launch.
• Check that buttons, links, forms, pop-ups, modals, pricing blocks, product variants, discounts, and checkout paths work correctly.
• Review mobile and desktop versions across key browsers and devices.
• Identify layout issues, broken elements, responsive bugs, UX issues, and anything that could affect conversion.
• Follow QA checklists and SOPs prepared by the CRO team.

E-commerce & Shopify QA

• Test Shopify product pages, cart behavior, checkout flows, discount logic, bundles, subscriptions, and upsell/cross-sell mechanics.
• Make sure pricing, product details, shipping logic, and offer structure are displayed correctly.
• Run regression checks after page updates, app changes, new experiments, or funnel releases.
• Help the team make sure that changes do not accidentally break existing customer flows.

Tracking & Experiment QA

• Check that tracking events are firing correctly across tools such as Meta, TikTok, GA4, GTM, or similar platforms.
• Verify pixels, UTMs, conversion events, order tags, and key tracking points.
• Support QA for A/B tests and experiments to make sure variants are set up and working properly.
• Flag tracking or setup issues before paid traffic is sent to new pages.

Bug Reporting & Communication

• Document bugs clearly with screenshots, screen recordings, steps to reproduce, expected result, actual result, browser/device details, and priority.
• Communicate with developers, designers, and CRO stakeholders to help resolve issues quickly.
• Re-test fixes and confirm that bugs are resolved.
• Keep QA notes, checklists, and test results organized and easy to follow.
• Escalate urgent issues when they could impact checkout, tracking, conversion, or customer experience.

WHO YOU ARE

• You have at least 1 year of QA experience, ideally in manual testing.
• You have tested web applications, websites, landing pages, mobile/web flows, or e-commerce experiences.
• You understand how to test user journeys from the customer’s perspective.
• You are comfortable checking forms, buttons, checkout steps, discounts, upsells, and other customer-facing flows.
• You have experience with tools like Jira, ClickUp, Confluence, BrowserStack, Postman, Figma, Zephyr, or similar.
• You have basic understanding of HTML/CSS or are comfortable inspecting simple page issues.
• You are detail-oriented and can notice small things that others may miss.
• You can describe bugs clearly and work well with both technical and non-technical teammates.
• You are comfortable working in a fast-paced environment where priorities can move quickly.

NICE TO HAVE

• Experience with Shopify.
• Experience in e-commerce, DTC, beauty, wellness, supplements, fashion, or other consumer brands.
• Experience testing CRO funnels, landing pages, A/B tests, quiz flows, or direct-response pages.
• Familiarity with GTM, GA4, Meta Pixel, TikTok Pixel, UTMs, or similar tracking tools.
• Basic API testing experience with Postman.
• Basic automation experience, though this is not required.
• Experience working with remote teams, startups, agencies, or performance marketing teams.

YOU’LL THRIVE HERE IF…

You enjoy finding issues before customers do.

You’re the kind of person who clicks through every step, checks both mobile and desktop, notices when something feels off, and wants the final experience to be clean, reliable, and easy for the customer.

You don’t need everything to be perfect before you start, but you do like having structure, clear checklists, and good communication. You can work quickly while still being careful, and you understand that in e-commerce, quality is directly connected to conversion, customer trust, and data accuracy.

OUR CULTURE

We move fast, test often, and care about outcomes. The team values ownership, clear communication, practical problem-solving, and people who take pride in doing their part well.

You’ll be joining a team where QA is not just “checking pages” — it’s helping protect the customer experience, the accuracy of our data, and the performance of our funnels.

WHAT WE OFFER

• Remote cooperation with a fast-growing 9-figure DTC beauty brand.
• Opportunity to work closely with CRO, growth, design, and development teams.
• Exposure to high-volume landing pages, Shopify flows, A/B tests, checkout experiences, and performance marketing funnels.
• Contract / freelance format, with potential cooperation via Upwork.
• Full-time or part-time workload depending on candidate availability and fit.
• A practical, hands-on role where your work directly helps the team launch better pages and cleaner customer journeys.

If you’re a detail-oriented Manual QA Engineer who enjoys testing e-commerce funnels and helping teams ship with confidence, we’d be happy to hear from you.

We are looking for a PR Manager to develop and execute a comprehensive B2B PR strategy for our iGaming platform. Backed by a strong B2C legacy and technically advanced products (platform modules, payments, CRM, risk management, and more), your mission will be to strengthen the company’s visibility through networking, media relations, events, awards, and social media presence.
 

You will own and drive the PR strategy by building strong professional networks, maintaining consistent brand presence across online and offline channels, securing sponsorships, media placements, mentions, and achieving recognition in leading industry awards.

Responsibilities:
- Develop and implement the B2B PR strategy; coordinate all PR activities.
- Manage and support external communications across relevant channels and media, including writing and publishing articles, press releases, interviews, and news pieces.
- Support participation in industry events — preparation, communication, and post-event coverage.
- Maintain and expand relationships with media, industry stakeholders, influencers, and opinion leaders.
- Create and manage PR content independently or in cooperation with content and design teams.
- Lead and support sponsorships, partnerships, and media collaborations.
- Track and manage industry awards — identify opportunities and handle submission processes.
- In cooperation with the SMM Manager, ensure regular content posting across company social media.
- Collaborate with cross-functional teams to align PR efforts with overall marketing goals.
- Monitor external mentions, feedback, and reviews; provide sentiment reports.
- Prepare and train leadership for interviews, public appearances, and webinars.
- Deliver reports, KPI tracking, and performance analytics for PR activities.

Required Skills:
- 2+ years of experience in Public Relations, preferably in iGaming, SaaS, or Fintech.
- Strong understanding of Inbound vs. Outbound marketing and the B2B sales funnel.
- Proven experience building and maintaining media relationships.
- Demonstrated success in industry award submissions and recognitions.
- Strong content creation skills (press releases, articles, interviews, podcasts, decks, quotes, testimonials, co-marketing materials).
Solid research, analytical, and presentation skills.
- Basic knowledge of PR analytics & visualisation tools (Brand24, Google Analytics 4, Power BI, Tableau, Looker Studio).
- Exceptional writing and editing skills in English.
- English level: Advanced or higher.

We offer:
• Strong team and growth environment;
• Medical insurance;
• Flexible schedule (5-day work week);
• Paid vacation (20 days) + unpaid leave;
• Accountant support;
• Compensation for conferences and courses;
• Psychological support (group and individual sessions);

Hi there! At GotYourBack Support, we build a culture of customer support and revenue-driven sales for tech businesses worldwide. Right now, we are building up our B2B direction and looking for a driven Sales Development Representative (SDR) to lead the outbound effort from day one.

This is a perfect role for someone who thrives in a 0→1 environment. You’ll be designing and running the outbound process - from ICP definition and hypothesis testing to pipeline execution. The systems you build will become the standard for the team that grows around you.

Your core focus is generating qualified meetings with the right decision-makers. To get there consistently, you’ll need to think in experiments: test messaging, test channels, test segments. You’ll operate as part of our Business Development team, sharing context, aligning on strategy, and making sure the pipeline you generate turns into real conversations

✅ WHAT YOU WILL DO:

• Build and refine contact lists of target companies based on our ICP;
• generate / discover new ideas for ICP tests and validate hypotheses;
• Launch multi-channel outbound outreach (Email, LinkedIn, etc.). This is where you’ll need an extreme level of ownership to build lines of trust with potential clients from scratch;
• Run structured experiments: test different messaging angles, outreach sequences, target segments, and qualification criteria — then document and act on the results;
• Establish a foundation of trust between potential customers and our company from the very first touchpoint;
• Prepare brief, high-value context about the client's pain points before handing the deal over to our Sales Managers;
• Generate a consistent flow of qualified meetings with relevant decision-makers at target companies.

💪 YOU WILL SUCCEED IF:

• You have 1–3 years of commercial experience in B2B SDR / Lead Generation roles (ideally in IT, SaaS, or BPO);
• You are highly proficient with LinkedIn, knowing how to write highly personalized, engaging intro pitches that get replies rather than looking like generic spam;
• You have experience running outreach experiments: A/B testing messaging, channels, and target segments with a structured approach;
• You demonstrate high adaptability — you are always ready to test new hypotheses, pivot your outreach strategies, and adapt your messaging based on market feedback;
• You are driven by result-oriented growth — you don't just count the number of sent messages; you focus on booked meetings, hitting KPIs, and maximizing your bonuses;
• We currently use the following stack: HubSpot, LinkedIn Sales Navigator, Apollo, Instantly, n8n, and other direct APIs and we’re open to suggestions if you have tools that work better.

🎁 WHAT WE OFFER:

• Competitive base salary + a transparent bonus structure;
• Huge space for professional development: we don't do micromanagement, but we do provide regular 1:1 sessions using our Values OS framework to help you master enterprise-level sales skills;
• Ultimate freedom in your remote-first workflow — work from wherever you feel most comfortable and productive;
• Awesome environment and Teamwork: we have a gamified internal system on Pointagram, where you earn Karma Points and Value Badges for great results and supporting your peers, and then exchange them for cool company perks;
• Complete care: paid vacation, sick leaves, health insurance, and psychological support sessions;
• A strong, open-minded team with zero corporate bureaucracy, where your ideas and initiatives actually matter;
• A company with a mission - we actively support AFU and contribute to volunteer initiatives as a part of our corporate social responsibility.

If you picture yourself as a part of a team that plays the long game and focuses on real impact — send us your CV! The first stage is a quick 30-minute online intro call just to get to know each other.

See yaa, we’ve GotYourBack!

Headway Inc is a global tech company, revolutionizing lifelong learning by creating digital products for over 170 million users worldwide. Our mission is to help people grow. We’re proud to be ranked 4th among the World’s Top EdTech Сompanies by TIME magazine. We believe lifelong learning should be accessible, personalized, and impactful to each individual. That’s how we change the world and why we bring together exceptional minds.
 

The core of our achievements is our team. We believe in people and shared values SELECT. That’s why, together with Copywriting Lead Anna Korostashovets, we are looking for a Creative Copywriter who will strengthen the Nibble brand and build meaningful relationships with users through compelling communication.
 

What product will you be working on?

Nibble is an all-around knowledge app for adult learners. It offers short, interactive lessons on a variety of topics, from art to math. Nibble has been featured as App of the Day in over 50 countries, including the US, the UK, and Canada.
 

This role is your calling if you:

• Shape strategy, not just copy — your words influence product decisions and business outcomes
• Own the voice — build Nibble's brand communication from the ground up
• See the impact — watch your copy move metrics and connect with millions of learners
   

What you'll do:

• Craft social-first content: Write engaging posts for Instagram, TikTok, and Threads that stop the scroll and spark curiosity
• Build the voice: Own and evolve Nibble's Tone of Voice — create guidelines, run internal workshops, and make sure every word feels like Nibble
• Drive creative strategy: Develop ad copy, messaging frameworks, and campaign ideas that resonate and convert
• Shape the brand: Write taglines, campaign names, and key messaging that define how millions experience Nibble
• Collaborate across teams: Work closely with growth marketing, design, product, and other functions to align copy with strategy
• Test and iterate: Apply a data-driven mindset — form hypotheses, analyze performance, and refine based on what works
• Write across formats: From punchy headlines to long-form content, landing pages to paid ads — your versatility will shine
   

What you need to join us:

• 2+ years writing marketing copy in English with a portfolio that showcases range and creativity
• Content marketing or agency experience that taught you how to adapt, collaborate across teams, and deliver under deadlines
• Format versatility: Confident writing for social media, ads, landing pages, and adapting tone for different funnel stages
• Clarity is your superpower: You make complex ideas simple and engaging, backed by strong research and fact-checking skills
• Data-informed approach: You create with intuition but validate with metrics — test, analyze, iterate
• English proficiency: B2+/C1 level — you write like a native or close to it
• Alignment with our SELECT values
   

What do we offer:

• Work within an ambitious team on a socially impactful education product.
• An office with a reliable shelter, generators, satellite internet, and other amenities.
• Access to our corporate knowledge base and professional communities.
• Personal development plan.
• Compensation for English language learning, external training, and courses.
• Medical insurance and full sick leave compensation.
• Company doctor and massage in the office.
• Sports activities: running, yoga, boxing, and more.
• Corporate holidays: we go on a week-paid holiday to rest and recharge twice a year. Besides that, we provide 20 paid vacation days per year.
• Supporting initiatives that help Ukraine. 
   

Are you interested? Send your CV!