Hi there!
 

We’re excited to introduce you to Softsich — an international product company that creates innovative digital products and is continuously expanding its presence in global markets.

We are looking for a proactive and product-oriented Product Manager to join our team and drive the development and growth of our products. In this role, you will be responsible for defining product vision, managing the product lifecycle, prioritizing features, and delivering solutions that create value for both users and the business.

You will work closely with Design, Development, Marketing, Analytics, and other cross-functional teams to shape product strategy, make data-driven decisions, and ensure successful product delivery and continuous improvement across global markets.

Responsibilities:
 

• Manage the product area: roadmap, prioritization, backlog management using frameworks (RICE / ICE / WSJF).
• Drive improvements across UI/UX, CMS, and SEO, including navigation, site structure, content presentation, landing and promotional pages, to enhance usability and support business growth.
• Analyze user behavior, conversion funnels, engagement, and search performance to identify opportunities and prioritize product initiatives
• Collaborate closely with Design, Development, SEO, Content, and Analytics teams to deliver high-quality product improvements
• Define product requirements, write clear specifications, manage delivery, validate implementations, and ensure release quality
• Manage the evolution of CMS capabilities, ensuring content teams can efficiently create, maintain, and localize website content
• Lead cross-functional initiatives to improve website performance, discoverability, accessibility, and scalability
• Monitor competitors and industry trends to identify best practices and new opportunities for improving user experience
• Measure the impact of delivered initiatives and continuously optimize the product based on data and user feedback

Requirements:
 

• 3+ years of experience as a Product Manager or Product Owner
• Proven experience managing product areas related to UI/UX, CMS, SEO
• Strong analytical mindset with experience using data to identify problems and prioritize opportunities
• Experience defining product hypotheses, success metrics, and measuring product impact 
• Understanding of UX principles, conversion optimization, web analytics, and user behavior analysis 
• Good understanding of CMS platforms, website architecture, technical SEO, and website performance optimization
• Experience working in Agile environments and collaborating with cross-functional teams
• Proficiency with Jira, Confluence, and Figma
• Experience using web analytics and BI tools such as Google Analytics 4, Hotjar, Tableau / Power BI
• English level: Intermediate (B1+) or higher

Will be plus:
 

• Experience managing multilingual or multi-brand websites
• Experience working with CMS platforms and structured content
• Understanding of advanced SEO concepts, including structured data, indexing, and crawling optimization
• Experience with personalization and content-driven product improvements
• Familiarity with accessibility standards and mobile-friendly design practices

We offer:
 

• Flexible schedule and remote format or office in Kyiv / Warsaw — you choose.
• 20 paid vacation days, sick leaves, and health insurance (UA-/PLbased, other locations in progress).
• A supportive, friendly team where knowledge-sharing is part of the culture.
• Coverage for professional events and learning.
• Birthday greetings, team buildings, and warm human connection beyond work.
• Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Send your CV now to learn more!


 

Wish to be part of a strong team of professionals and create innovative, AI-powered solutions using the latest Microsoft technologies? Then this opportunity is definitely for you!

LogiqApps is looking for a senior AI engineer to design and build production AI solutions on Azure AI Foundry for enterprise clients. Agents, RAG, orchestration, evaluation, and the integrations that make it hold up in a real environment.

You will work embedded in a client agile team and own the AI architecture within your own workstream. This is a hands-on role, implementation is the main part of the job: designing and orchestrating agents on Foundry, building RAG on enterprise data, and integrating AI capabilities with Power Platform, Dynamics 365, Dataverse and other enterprise systems.

Building on the business application layer itself is handled by other members of the team. Your focus is the AI layer and the integration points into it.

Start: September 2026

You will be an ideal candidate if you have:

• Production experience with Azure AI Foundry: model deployment, agent development, evaluation, monitoring, cost control (must have)
• RAG on Azure AI Search: vector and hybrid search, chunking and embedding strategy, grounding and citations (must have)
• Agent orchestration patterns: tool use, context and state handling, structured outputs (must have)
• Systematic work on answer quality: evaluation sets, retrieval tuning, and the ability to show what you changed and what it improved (must have)
• Hands-on Python
• CI/CD and environment management with Azure DevOps or GitHub Actions
• Ability to explain architectural decisions to both technical and non-technical stakeholders
• Fluent English, comfortable working in a client team and in agile ceremonies

Plus

• Microsoft Agent Framework or Semantic Kernel
• MCP (Model Context Protocol) implementation
• Azure integration services: Functions, Logic Apps, REST APIs, messaging
• Dataverse as a data and integration layer: Web API, virtual tables, Power Automate triggers
• Copilot Studio agents extended toward Foundry agents

Certifications

AI-102, AZ-305 or AZ-204 is a plus.

Why is this role unique?

• Opportunity to work with the latest Microsoft AI technologies
• Challenging enterprise projects with international clients across different industries
• Close collaboration with experienced Microsoft consultants, architects, and AI specialists
• Real opportunity to influence technical decisions and deliver innovative AI-powered business solutions
   

Why join LogiqApps?

• Experienced and collaborative team with strong Microsoft expertise
• Exciting international projects using the latest Microsoft technologies
• Flexible remote working environment with a healthy work-life balance
• Continuous learning through certifications, training, conferences, and knowledge sharing

• A supportive culture where your ideas matter, and you have the freedom to take ownership of your work

   

At LogiqApps, we believe in collaboration, continuous learning, and building technology that creates real business value. If you're passionate about Microsoft technologies and AI, we'd love to hear from you!

We are looking for a skilled Embedded Engineer to join our growing team and support customers in delivering IoT-driven solutions. As our Embedded department continues to expand, we are seeking professionals with strong analytical thinking and solid technical expertise.

In this role, you will collaborate with a team of experienced Embedded Engineers to design and implement high-quality solutions that address real-world challenges. This role suggests working with embedded systems, cloud connectivity, and modern communication technologies.

If you’re a motivated Embedded Developer ready to take the next step in your career, we would be excited to collaborate with you!

Requirements

• 4+ years of experience with C
• Experience with cloud connectivity applications, including monitoring and Firmware-Over-the-Air (FOTA) solutions
• Strong background in communication technologies such as LTE, BLE, OpenThread, MQTT, and cybersecurity
• Practical experience with Yocto Linux
• Experience in debugging and troubleshooting embedded systems, including software debugging on real devices (using J-Link, ST-Link) and resolving system-level issues
• Upper-Intermediate level of English

WOULD BE A PLUS:

• Hardware knowledge
• Experience with Docker, GitLab, and Jira

Responsibilities

• Design separate components, modules, classes, devices
• Code, debug, document, and maintain portions of software and hardware
• Perform different types of testing
• Participate in estimation and planning sessions
• Contribute to the development of technical project documentation and user documentation
• Provide assistance to test engineers and support personnel in solving technical issues of software installation and its operation
• Participate in conference calls and face-to-face meetings with the Customer and Customer partners
• Comply with the best engineering practices, technical standards, and quality criteria set forth on the project
• Report status and progress according to the project and company demands
• Spot current deficiencies in the development process, adopted procedures, and engineering practices, environment configurations, etc., and suggest improvements
• Escalate technical issues to the Architect, Team Lead, and Project Manager

It's a product company at the core of Web3 infrastructure — the connectivity layer between wallets and apps across blockchains. Since 2018 they've grown to 75K+ apps, 700+ wallets, 50M+ users, backed by $38M (Union Square Ventures, Shopify, Coinbase Ventures, Circle Ventures, Uniswap Labs). They've just launched a crypto & stablecoin payments product — already live in Stripe, Coinbase Commerce, Shopify, and BitPay, plus an Ingenico deal reaching 40M+ terminals in 120+ countries.

This role sits at the intersection of data engineering and backend systems. You’ll build and operate event-driven data pipelines, maintain real-time processing systems, and ensure data quality across high-volume transactional workflows. You’ll also build backend services that expose data to internal platforms and APIs, so teams across the company can consume it.

Day-to-day, you’ll work with Python, SQL, ClickHouse, Airflow, and dbt within an event-driven architecture. You’ll own the systems you build end-to-end — including monitoring, reliability, and data correctness — and collaborate with product, engineering, and infrastructure teams to support new data use cases as the platform grows.

What they're after:

• 5+ years in data engineering — production pipelines you've built and operated
• Event-driven, real-time / near real-time processing
• Strong SQL + Python; modern stack (Airflow, dbt, ClickHouse, BigQuery, or similar)
• Nice to have: fintech/payments data, Web3, Rust

IMPORTANT: The company considers candidates only from fintech, payments, or high transaction volume products (e.g. Stripe, Adyen, Checkout.com, Revolut, and similar).

We are looking for a Junior-Middle Backend Developer to join a fast-growing start-up developing a product for automated lead generation and recruitment outreach.

Responsibilities:

• Day-to-day product implementation.
• Develop integrations with AI (e.g., Perplexity, OpenAI) & 3rd party API (e.g., CRMs).
• Leverage your prompt engineering skills to maximize the outcome.
• Customer discovery. That includes: internal product conversations, as well as joining some customer calls (Maybe not from day one, but definitely later on).

Requirements:

• At least 1 year of experience working in a product company/startup.
• 1-3 years of software development experience.
• Experience with Node.js, TypeScript, JSON, REST API, Git.
• Experience in LLM/RAG, MCP, and AI agent development and prompt engineering.
• Database design and optimization (SQL).
• Development in cloud infrastructure (AWS/GCP/Azure).
• Patterns for asynchronous task processing (RabbitMQ, SQS, or similar).
• Experience with n8n/make will be a great plus.
• Excellent verbal communication skills.
• Excellent English, minimum B2 level.
• Absolutely customer-centric and flexible in a dynamic environment (i.e., fully tolerant of shifting priorities daily).

Job details:

• Full-time.
• Fully remote.
• Long-term.
• B2B contract.
• Start date — ideally ASAP, but negotiable.

What else will you get:

• Learning how a startup grows.
• Direct impact on product and company strategy.
• Deliver value directly to paying B2B clients.
• You will work with the most modern toolset (including Cursor in Agent mode).

The hiring process:

• 30-45 min pre-screen interview with a recruitment manager.
• 30 min call with the client.
• A technical deep-dive interview, most likely with online coding (conducted by the client).

About Llama Luna Apps

We're an enthusiastic team of 10 building and pushing iOS apps in Health & Wellness. Five years on the market, 8M+ combined downloads, a 4.9 average App Store rating, an App Store App of the Year winner, and Apple Design Award finalist.

Our apps:

• Waterllama — our flagship, a llama-themed water tracker with more features than you knew you needed
• Foodllama — AI calorie tracker with adorable llama design
• Pinkllama — the cutest period tracker, featuring our signature llama character
• Mindllama — sleep, focus, and mindfulness, of course with a llama
• App #5 — launching soon, and you'll help take it to market

We keep the team small and the bar high — everyone here is an A-player in their craft, and we work hard to keep it that way. That's what makes the output strong and the work actually fun.

About the Role

We're hiring a Marketing Operations Manager to be the operational backbone of our marketing function. You'll work directly with our Marketing Lead and COO and own the execution layer - turning ideas into shipped campaigns, building the systems that make them repeatable, and making sure nothing falls through the cracks across content, design, influencer, and UGC. The Growth Lead owns direction; you own delivery.

What You'll Do

• Control timelines and task assignment across publishing, content, design, and video
• Coordinate handoffs between copy, design, and publishing so nothing stalls
• Build and run the operating system for our influencer and UGC programs — outreach, briefs, tracking, performance
• Automate manual workflows and research new tools, platforms, and approaches
• Hire and onboard marketing talent when we expand (video editors, creators, content people)

• Own the outcomes: keep dashboards tight and the team accountable to timelines and quality

   

Requirements

• 2+ years in marketing operations, marketing project management, or a similar coordination role
• Track record of running multiple projects in parallel in fast-moving environments
• Strong organizational skills and the ability to stay calm when 5 things need to be done yesterday
• AI-native working style - you build automations, not just prompts
• English B2+ (written and spoken)
• iPhone user
• Responsive in chats during 13:00–22:00 Kyiv time.

We do not consider applicants without marketing experience.

Hiring process

1. Short Google form
2. Video intro (questions sent after step 1)
3. Test task #1 (unpaid - up to 1h)
4. Test task #2 (paid - up to 2h)
5. Call with Co-founder — fit, terms, onboarding
6. Offer

We respond at every step.

What we offer

• 24 paid vacation days per year + public holidays. Unused days roll over into the next year - we don't pressure you to "use it or lose it"
• 10 paid sick days per year, no doctor's notes or bureaucracy required
• Fully remote

Workload — Full-time
Duration — Long-term
Location — any

Must-haves: 

At least 3 years of experience developing BI solutions using the Microsoft stack. Expertise in DAX: complex measures, calculation contexts, time intelligence, and optimization.

Experience developing SSAS Tabular models (or Power BI Premium datasets): model design, partitioning, processing configuration, and RLS; tools—Tabular Editor, SSDT/Visual Studio, DAX Studio.

Experience with Power BI Report Server (on-premises): 

publishing, connections, and limitations relative to the cloud version. Power Query (M) and Power BI report creation. 

SQL: complex queries and transformations, window functions, optimization. Understanding of DWH concepts: star schema, facts/measures, SCD, incremental loads.  

Nice to have: Experience implementing financial calculations: 

cost allocations, PnL, FTP, cascading/iterative distributions. DBT, GreenPlum. 

Experience configuring Excel as a client for SSAS (pivot tables, cube functions). 

MS SQL MDS (using reference tables in calculations). 

Git, CI/CD for BI artifacts. Experience working in banking, insurance, or fintech.

IvaTech is looking for a Content Writer & Editor who treats AI as a powerful co-author. We need someone who can produce high-quality, insightful content by blending AI efficiency with human creativity and deep editing.

Requirements:

• Experience integrating AI agents/assistants into the writing and editing process
• Confident with Claude, ChatGPT, or Jasper (advanced prompting, structured outlines, stylistic adjustments)
• Ability to transform AI-generated drafts into polished, high-converting, and "human" content
• Strong writing and editing experience in English (must-have)
• Deep understanding of Tone of Voice, style consistency, and narrative flow
• Experience with SEO writing
• Ability to fact-check and validate AI-generated information for accuracy
• English — C1 (Advanced): perfect grammar and natural vocabulary

We offer:

• Full-time remote schedule: Monday–Friday, 09:00–18:00
• Modern projects, practical AI-first workflow

Loansure — продуктова компанія зі США, яка будує AI для іпотечної індустрії. Раніше ми були Monster Lead Group — 12 років лідер у генерації лідів для американських іпотечних компаній, — а у 2026-му перезапустилися як Loansure: платформа, що веде клієнта через усю воронку, від першого контакту до виданого кредиту. В основі всього, що ми будуємо, — дані та AI.

Чим займатимешся

• Розробляти й підтримувати ELT/ETL-пайплайни, які переносять дані з різних джерел у сховище — перші місяці в парі з ментором.
• Писати трансформації в dbt і моделі в Snowflake за стандартами команди. 
• Налаштовувати перевірки якості даних і моніторинг свіжості на своїх пайплайнах, щоб некоректні дані не потрапляли у звітність.
• Розбиратися з причинами збоїв. 
• Документувати джерела, трансформації та бізнес-логіку, оновлювати дата-каталог.
• Брати участь у плануванні спринтів, код-рев'ю та технічних обговореннях.

Що для нас важливо

Маст хев

• SQL — вмієш писати й дебажити запити до структурованих даних, розумієш join'и та агрегації.
• Python на рівні скриптів і автоматизації.
• Розумієш, що таке ETL/ELT і чим вони відрізняються; чув про star schema, факти й виміри.
• Щиро хочеш вчитися — це для нас головне.
• Англійська Upper-Intermediate (B2) — команда розподілена, буде щоденне листування, код-рев'ю і дзвінки з американськими колегами.
• Питаєш, коли застряг, а не сидиш три дні мовчки — для нас це важливіше за швидкість.

Комерційний досвід у Data Engineering не потрібен. Навчальні проєкти, дипломна, курси, буткемп, пет-проєкти — усе рахується. Є репозиторій — кидай посилання.

Буде плюсом (але не обов'язково)

• Хоч трохи Snowflake, BigQuery або Redshift
• dbt, Fivetran, Airbyte
• Airflow, Dagster чи Prefect
• Git і розуміння, як працює код-рев'ю та CI/CD
• Будь-яка хмара: AWS, GCP, Azure
• BI-інструменти: Looker, Tableau, Power BI
• Будь-які експерименти з LLM API

Що пропонуємо

• Справжнє менторство. Закріплений сеньйор, код-рев'ю кожної задачі й щотижневі 1:1 з керівником напряму.
• Дані, на яких реально щось стоїть. Твої пайплайни годують звітність маркетингу та фінансів — це не навчальні задачки. 
• Граємо в довгу. Хочемо, щоб ти ріс і залишався з нами.
• Реальна свобода. Гнучкий графік, розподілена команда, без мікроменеджменту.
• Бюджет на навчання — курси, сертифікації, професійна література. 
• Оплачувана відпустка 
• Performance review  — щороку.
• Офіційне працевлаштування. 
• Людський процес найму.Без сюрпризів і семиетапних марафонів — усього три кроки:
  1. Коротке інтерв'ю з рекрутером.
  2. Технічне інтерв'ю десь на 90 хвилин. 
  3. Фінальна зустріч з керівником напряму.

About the role and client:
We are looking for an Scraping Engineer who will design, build, and operate large-scale, resilient web scraping systems, with a focus on Google and Google-like search environments. This role sits at the intersection of data engineering, reverse engineering, and systems reliability, and is critical to delivering accurate, timely, and trustworthy data at scale. Our client is a leader in adopting coding with AI tools. The role is ideal for someone who believes in agentic coding and would like to improve their skills.

Responsibilities:
- Design and maintain large-scale Python scraping systems that operate reliably against Google and other highly defended websites
- Build scrapers for dynamic, JavaScript-heavy pages using browser automation and hybrid approaches
- Continuously adapt to changes in page structure, request flows, and anti-automation mechanisms
- Engineer robust extraction pipelines that prioritise data accuracy, consistency, and observability
- Implement proxy, fingerprinting, and request-routing strategies to maximise stability and throughput
- Monitor scrape health, detect failures early, and rapidly debug production issues
- Optimise performance, cost, and latency across scraping infrastructure
- Work closely with data engineers, data scientists, and product teams to ensure scraped data is usable and trusted
- Document scraping logic and operational runbooks for long-term maintainability

Requirements:
- Professional experience with Python (or another main language, i.e. GoLang, Rust, JavaScript) including production-grade scraping systems
- Experience scraping Google or similarly protected platforms
- Understanding of HTTP, TLS, cookies, headers, redirects, and browser networking behaviour
- Experience with tools such as Playwright, Selenium, Puppeteer, or equivalent browser automation frameworks
- Knowledge of HTML parsing, DOM traversal, and data extraction techniques
- Experience handling rate limiting, CAPTCHA, IP rotation, and bot detection systems
- Comfortable working with asynchronous and concurrent scraping architectures
- Experience running scrapers at scale in cloud environments
- Debugging skills and ability to reason about complex failure modes
- Experience with headless browser fingerprinting and anti-bot evasion techniques

Nice-To-Have:
- Familiarity with containerisation and orchestration, such as Docker and Kubernetes
- Experience with distributed task systems and job queues
- Background in data quality monitoring and anomaly detection
- Experience working with search, advertising, or competitive intelligence data

What the client offers:
- Startup Engineering culture
- Remote working
- Strong Culture
- Award-Winning Product
- Stock Options
- Trust-Based Vacation
- Flexible Work
- Career Growth
- Monthly Hackdays & Training Days
- Family Care Package
- Home Office Stipend
- Swag Welcome Gift
- Birthday Day Off
- Regular Socials
- Volunteer Days

NuxGame works with iGaming operators of all scales, helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions to build outstanding brands and fulfill business goals. We are currently looking for an Account Manager to join our team.

Your Responsibilities:

• Own the customer relationship end-to-end, acting as their primary point of contact and trusted advisor.
• Define and execute tailored success strategies for each account, aligning NuxGame solutions with customer business goals and agreed KPIs.
• Continuously monitor account health, usage metrics, and satisfaction levels, addressing risks early to ensure retention and growth.
• Lead quarterly business reviews with clients to evaluate results, gather feedback, and identify improvement opportunities.
• Resolve escalations quickly by coordinating with internal teams, ensuring seamless communication and a solution-focused approach.
• Collaborate cross-functionally with Sales, Product, Operations, and Technical teams to deliver a consistent and high-quality customer experience.
• Identify upsell and cross-sell opportunities by understanding customer needs and market trends.
• Share industry insights and best practices with clients to help them optimize operations and revenue potential.
• Stay informed on iGaming industry developments, including regulatory changes, competitive landscape, and emerging technologies.
• Maintain accurate account records in CRM and project management tools, ensuring timely reporting of progress and outcomes.
   

What we’re looking for:

• Minimum 2 years of experience in Account Management, Customer Success, or post-sales roles
• Proven success in managing strategic accounts and building strong relationships with senior stakeholders, including C-level executives.
• Track record of delivering measurable results in retention, adoption, and upsell.
• Comfortable owning the full customer lifecycle — onboarding, growth, and renewals.
• Proactive and resourceful — you can thrive without a playbook and take initiative to solve problems.
• Highly organized, able to manage multiple priorities while keeping a high standard of service.
• Strong communicator in English (written and spoken); extra languages are a plus.
• Data-driven mindset — you use metrics to guide decisions and create actionable plans.
• Collaborative, adaptable, and confident in balancing client needs with business objectives.

What we offer:
We believe that a happy team builds the best products. Here is how we support you:

• Remote & Flexible: Work from anywhere. Our core hours are 10:00 to 18:00 (Kyiv time), Mon-Fri.
• Financial Stability: Timely payment for compensation for services
• Personal Equipment Policy: equipment are provided for use to ensure comfortable and efficient work.
• Knowledge Sharing: We regularly gather to discuss new trends, share insights, and elevate one another.
• Community: At NuxGame, you will work in a team of like-minded people who are ready to support, inspire, and tackle complex challenges together.
• Creative Freedom: We encourage initiative. With us, you have the freedom of professional expression and the space to implement your ideas.
• Time-off Policy: 24 vacation days per year + 5 sick days (without medical confirmation).
• Atmosphere: A friendly environment focused on results and mutual respect, free from unnecessary bureaucracy and pressure.

We believe in unlocking the inner potential of each team member within an open and democratic culture.

Waiting for you on our team!

We are looking for an experienced Lead Product Manager to own and drive the development and performance of multiple iGaming brands across Tier-1 markets.

This is a leadership role combinin product strategy, commercial ownership, and team leadership. You will define product priorities, improve player experience and business performance, and work closely with cross-functional teams to drive product growth.

Key Responsibilities:

Own product strategy, roadmap, and performance across multiple iGaming brands
Lead and develop the Product team, setting clear goals and priorities
Analyze key product and business metrics to identify growth opportunities and performance issues
Drive improvements across the full player journey — from registration and deposits to gameplay, retention, and withdrawals
Work closely with CRM, Marketing, Payments, Risk, Analytics, and Technical teams
Monitor competitors, market trends, and player behavior across Tier-1 markets
Work directly with SOFTSWISS and other third-party providers

Requirements:

5+ years of Product Management experience within iGaming
Previous experience as a Senior / Lead Product Manager or Product Lead
Hands-on experience with the SOFTSWISS ecosystem
Strong understanding of online casino products and the full player lifecycle
Good knowledge of key product and commercial metrics
Strong analytical and data-driven approach
Strong stakeholder management and cross-functional collaboration skills
Upper-Intermediate English or higher

Personal Qualities:

Strong ownership and leadership mindset
Commercial and analytical thinking
Proactive and solution-oriented approach
Strong prioritization and decision-making skills
Ability to combine strategic thinking with hands-on execution

We are a rapidly growing company in the field of digital advertising and partner marketing (AdTech, Affiliate). We manage advertising networks, services, and internal products. Our key principle is order in operational processes: we do not put out fires; we work according to established algorithms.
 

About the Role

We are looking for the right-hand person of the Operations Manager. You will be responsible for the "operations" side of things: from monitoring deadlines and working with Jira, to registrations in partner networks and organizing business trips. This is a role for someone who takes pleasure in systematic work, sees tasks through to completion, and is not afraid of routine yet important duties. You will become the link between teams and ensure the smooth operation of all internal processes.
 

Key Responsibilities:

• Discipline Control: Monitoring vacations, sick leaves, reminding teams to comply with regulations.
• Task Management (Jira): Monitoring deadlines and statuses, checking task quality, assisting the team, and maintaining order on boards. You are the guardian of the tracker's cleanliness.
• Access and Database: Maintaining an up-to-date database of logins/passwords, granting access to employees, and managing subscriptions.
• External Registrations: Filling out applications in ad networks and partner programs, completing verifications.
• Communication: Primary correspondence with partners and services (verifications, compensations, standard queries), monitoring emails.
• Vendor Search: Finding subcontractors (designers, developers), collecting commercial proposals, and preparing recommendations.
• Research and Analytics: Gathering information on demand, structuring data in spreadsheets, and preparing brief summaries.
• Logistics: Organizing business trips and trips to conferences (tickets, hotels).
• Systematization: Bringing order to spreadsheets, Miro boards, and internal documents.
• Backup: Replacing the Operations Manager in their absence on key financial and operational tasks.
   

Our Ideal Candidate:

• Meticulous and Attentive: Accuracy is critical for us; a mistake in an application or verification can cost money.
• Discerning: You can distinguish between a standard situation and a crisis. You can solve typical issues yourself but raise the flag immediately in non-standard situations.
• Persistent yet Diplomatic: You know how to "push" deadlines and statuses without falling out with colleagues.
• Proficient in Writing: A large part of the work involves correspondence in English (level B1 or higher).
• Loves Order: Routine doesn't scare you, and task completion brings satisfaction.
• Skilled with Tools: Proficient user of Google Sheets/Excel, experience with any task tracker (Jira is ideal, Asana/Trello/YouGile is good).
• Careful with Data: We work with confidential information.
• Uses Neural Networks: Regularly uses ChatGPT and similar tools to speed up work.
   

Will be a plus:

• Experience in Affiliate / AdTech / Digital marketing (knowledge of advertising dashboards).
• Understanding of financial processes or an economic education.
• Analytical mindset (you enjoy verifying data and finding discrepancies).
• Experience as an assistant to a manager or an operations specialist (including specialized courses).
   

Working Conditions:

• Remote.
• Schedule: 11:00 AM – 7:00 PM (UTC+3).
• Probation period: 3 months, with a phased expansion of responsibilities (access and tasks are granted gradually).
• Mandatory test assignment.
   

Emerise Group is a dynamic, product-driven group of companies operating in the iGaming industry. We build high-impact solutions that fuel innovation and deliver outstanding user experiences across the entertainment ecosystem. We’re looking for a Support Agent to become one of the key points of contact for our players - helping them quickly resolve issues, and making sure every interaction feels professional, clear, and human. This role is a great fit for someone who is empathetic, attentive to detail and comfortable working in a fast-paced environment where every day can bring a different challenge.
 

Must-Have Skills & Experience:

• Minimum 0.6 year of experience in a similar Customer Support role.
• English B2-C1 - excellent written English, and strong grammar. Able to provide clear concise, professional and empathetic responses.
• Multitasking - ability to handle multiple customer conversations simultaneously while maintaining response quality and accuracy.
• Problem-solving skills - able to identify the customer's issue, investigate it using available tools and provide an appropriate resolution or escalation.
• CRM/Helpdesk experience - experience with Livechat, Zendesk, Intercom, Freshdesk, Salesforce, or similar platforms.
• Shift work availability - willingness to work rotating shifts, including evenings, nights, weekends, and public holidays if required.
• QA & KPI experience - familiarity with quality assurance processes and support KPIs such as CSAT, FRT, AHT, SLA, and resolution rate.
• High attention to detail - especially when handling customer accounts, payments, verification, and sensitive information.

Schedule:

• 2/2 shift pattern.
• 12-hour shifts: 10:00–22:00.
  
  Will be a plus:
• iGaming experience - previous experience in IGaming, sportsbook, or gaming support.
• Experience with Tier-1 customers - particularly Canada, Australia, New Zealand, Germany, or other Western European markets.
• Additional languages - German, French, Spanish, Italian, Dutch, Swedish, Norwegian, Danish, or other European languages at B2–C1+ level.
• VIP customer support - experience working with high-value or VIP customers is a strong advantage.
   

Expected Duties / Tasks:

• Handle customer inquiries via Live Chat and Email, providing professional, friendly, and efficient support.
• Provide accurate information regarding accounts, deposits, withdrawals, bonuses, promotions, games, and product functionality.
• Troubleshoot customer issues, review account and transaction history, and identify root causes.
• Assist with KYC, verification, payments, account access, and technical issues in line with company procedures.
• Handle complaints and sensitive cases, escalating complex issues and potential fraud, payment, security, or responsible gambling concerns to the relevant teams.
• Maintain accurate CRM/ticket records and ensure customer data is handled securely and confidentially.
• Meet established SLA and support KPIs, including response time, resolution time, productivity, and quality.
• Stay up to date with product changes, promotions, payment methods, and internal policies, while sharing recurring customer issues and feedback with Team Leads and relevant departments.
   

Selling Points:

• Remote-First Work Model: we offer a fully remote work environment, providing you with the flexibility to work from any location worldwide while maintaining high productivity and work-life balance.
• Growth-Oriented Environment: join a fast-growing business operating in a startup-driven environment with minimal bureaucracy. We value efficiency, ownership, and the ability to make decisions quickly.
• Opportunity to Make a Measurable Impact: you will work closely with the Team Lead Customer Care and play a key role in improving the customer experience and shaping the future of our Support function.
• Collaborative and Transparent Culture: we foster a professional, respectful, and open working culture where teamwork, accountability, and clear communication are core values.

About the Role:

We are looking for a proactive and detail-oriented General QA Engineer who can own the full testing lifecycle. This role is ideal for a strong junior or mid-level specialist who is comfortable working independently, collaborating with developers and product teams, and ensuring high product quality from requirements to release.

Responsibilities:

• Perform full-cycle testing: from requirements analysis to release validation;
• Design, write, and maintain test documentation (test cases, checklists, test plans);
• Conduct manual testing of web and/or mobile applications;
• Identify, document, and track bugs (e.g., using Jira or similar tools);
• Perform regression, smoke, sanity, and exploratory testing;
• Collaborate closely with developers, product managers, and designers;
• Participate in grooming, planning, and sprint activities;
• Validate requirements and provide early feedback on potential issues;
• Support release processes and post-release verification.

Requirements:

• 4+ years of professional experience in QA
• Commercial experience with Playwright + TS
• Understanding of QA methodologies, testing types, and software development lifecycle (SDLC);
• Experience with manual testing of web applications (mobile is a plus);
• Ability to write clear and structured test documentation;
• Experience with bug tracking systems (e.g., Jira, YouTrack, etc.);
• Basic knowledge of API testing (Postman, Swagger, etc.);
• Understanding of client-server architecture;
• Basic SQL knowledge for data validation;
• Experience working in Agile/Scrum teams;
• Good analytical thinking and attention to detail;
• English level: Intermediate or higher (written and spoken).