Jobs Business Analyst

Screening requirements (please read first):

• Non-negotiable: hands-on experience with process mining or task mining and ML/AI models used to analyze operational workflows (workflow discovery, variants, bottlenecks, cycle time, handoffs, deviations).
• Required: a 2–5 minute intro video link in your resume or via the platform (smartphone recording is fine). Applications without the video may not be reviewed.

Company overview:
 

Graphio.ai stops revenue loss before it happens by detecting broken handoffs between teams.
 

We analyze API-enabled metadata from your existing systems to automatically identify when Sales, Customer Success, Legal, Finance, Product, and Operations are misaligned - before deals stall, renewals fail, or contracts slip.
 

No workflow changes. Fast rollout in less than 2 days.

AI learns what successful execution looks like in your company and alerts you to dangerous deviations in real time.

We’ve built and scaled before: the team behind Graphio.ai previously built upSWOT, a B2B platform adopted by hundreds of financial institutions, which was later acquired by Uptiq.  We’re applying those lessons in execution, delivery, and scale to Graphio.ai.

Supported by senior leaders from Experian, Mastercard, Lattice, BambooHR, Altrata, SAP, JackHenry, FIS, Pfizer, Workday, Customertimes, and more (graphio.ai/investors).

Position Overview:

We are looking for a Senior Product Business Analyst (AI/ML) to help us build a polished, user-ready product experience around Graphio.ai’s core mission: stopping revenue loss before it happens by detecting broken handoffs between teams.

In this role, you will translate complex cross-functional execution problems into clear product requirements, data definitions, and measurable validation criteria. You will work closely with the Product Manager, Machine Learning and AI specialists, and Software Engineers to define what “successful execution” looks like for customers, turn that into reliable detection and alerting behavior, and continuously improve signal quality using API-enabled metadata from existing systems.

This role is rooted in B2B SaaS execution workflows, where multiple teams and systems must stay aligned for deals, renewals, and contracts to move smoothly. Your work will directly impact how accurately Graphio.ai detects misalignment early, how actionable the alerts are, and how fast customers see value after launch.

Key Responsibilities:

• Partner with the Machine Learning Engineer to define how the system automatically discovers and constructs the golden path (ideal workflow / best-performing execution pattern) from API-enabled metadata - including inputs, assumptions, and expected outputs.
• You will not manually build or validate customer workflows. Your role is to define requirements, data definitions, and evaluation criteria so the model generates the ideal workflow reliably and consistently.
• Translate customer process reality into clear modeling requirements: what a workflow step is, how handoffs are represented, how similar workflows are grouped, and how “successful execution” is determined at scale.
• Define API-enabled metadata requirements needed for automated modeling: event taxonomy, entities, identifiers, timestamps, ownership fields, system-of-record rules, and data quality constraints.
• Specify deviation definitions relative to the golden path (ideal workflow): missing step, wrong sequence, excessive delay, broken ownership transition, stalled handoff - and how deviations should be prioritized.
• Work with Engineering and Machine Learning to ensure modeling outputs are product-ready: stable, consistent across updates, and understandable enough for the end user to act on.
• Own the user-facing capability to review and edit the golden path (ideal workflow): allow customers to add/remove steps and adjust what “good execution” means, while preserving a reliable baseline generated by the system.
• Define and continuously improve weekly/monthly reporting: what insights are surfaced, how they are explained, and how reports/alerts are delivered to the accountable owner (a specific responsible person).
• Establish evaluation and monitoring for automated modeling and deviation detection: track misses vs false alarms, consistency of the generated ideal workflow, lead time gained, and actionability tied to revenue outcomes.
• Investigate accuracy issues: analyze why the system generated an incorrect ideal workflow or missed a deviation, propose improvements, and validate fixes through regression checks.
• Maintain a library of reference workflows and test scenarios that represent common cross-team handoff patterns and failure modes in workflow-driven B2B environments.

Preferred Qualifications:

• Experience building or supporting AI/ML-enabled B2B SaaS products, especially where models drive user-visible workflows and decisions.
• Hands-on experience working with event-based data and operational systems (for example: CRM, customer success platforms, ticketing systems, project management tools, finance/contract systems).
• Familiarity with workflow analytics / process mining concepts (workflow reconstruction, handoffs, cycle time, bottlenecks, variants).
• Experience defining data contracts: event taxonomy, entity identifiers, timestamp conventions, ownership fields, and data quality rules.
• Background in designing evaluation and monitoring for model-driven product behavior (false positives/negatives, consistency, drift, and business impact).
• Exposure to LLM-powered features (structured prompting, quality criteria, safety constraints, and human review loops), with a product mindset rather than research focus.
• Ability to create and manage reference scenarios and test libraries that represent real enterprise workflows and edge cases.
• Comfort collaborating across Product, Machine Learning, and Engineering teams in an agile environment, with strong written documentation skills.
• Experience working in workflow-heavy domains such as Revenue Operations, Customer Success Operations, Deal Desk, Legal Operations, Finance Operations, or Project Delivery.
• Prior work in early-stage or fast-scaling environments where you owned problems end-to-end and shipped iteratively.

What we offer:

• A role where you actually own a meaningful slice of the product (how the ideal workflow is defined, how deviations are detected and explained, how reports work).
• Close, practical collaboration with the Machine Learning Engineer and Software Engineers to ship improvements - not just write specs.
• Clear success criteria: fewer false alarms, fewer missed deviations, better weekly/monthly reports, faster time-to-value for customers.
• A fast feedback loop: you’ll work with real customer workflows (metadata only), learn what breaks, fix it, and see results quickly.
• Exposure to real cross-team execution in companies: Sales, Customer Success, Legal, Finance, Product, Operations - and how handoffs impact revenue.
• Remote-friendly team with a simple setup and low overhead.
• Competitive compensation and room to grow as the product and team scale.

Company Operating Requirements:

At Graphio.ai we run a high-ownership, mission-driven team with clear operating rules. Please read these carefully before applying:

• LinkedIn profile is required (company policy). Employees are required to keep a current LinkedIn profile that shows their Graphio.ai position and is linked to the official Graphio.ai company page (company logo visible on the profile). Profile standards are provided during onboarding.
• Synchronized team vacations. The team takes coordinated time off four times per year to keep planning aligned and reduce context switching. Dates are announced in advance.
• Startup constraints. Vacation timing may be restricted during critical company periods. We plan time off as a team and communicate constraints early.
• Relocation readiness. Team members may reside in Ukraine, but must be prepared to relocate with their families to Europe or the United States if the company requests it and it becomes legally possible. Any relocation would be discussed in advance.
• Non-standard schedule. The role requires flexibility to collaborate across time zones. This may occasionally include early/late meetings depending on customer and team needs.
• US Eastern Time (ET) collaboration. This role requires regular overlap with US East Coast (ET) working hours. You must be comfortable running meetings, follow-ups, and execution in that time zone.
• Zero slow offboarding. We run lean and fast. When the fit isn’t there, we act quickly: employment may be ended within a day and access is removed immediately.

Application requirement: short intro video (required):

Please include a short self-introduction video (2–5 minutes). You can add the link directly to your resume or submit it through the hiring platform in any available way (YouTube, Loom, Google Drive, or similar).

• No need for a polished production, a simple smartphone recording is perfectly fine.
• This does not replace live conversations, it only helps us speed up the first screening and understand your communication style and motivation.
• In the video, please cover:
  • Who you are and 2–3 measurable outcomes you delivered in recent roles
  • Why you are applying for this role at Graphio.ai
  • Why you are leaving or have left your previous role
  • Your view on how a high-ownership startup team should operate (pace, ownership, communication, and work-life balance expectations)
• Applications without the video may not be reviewed.

Final note:

Graphio.ai is not a 9-to-5 corporate environment. We move fast, operate with high ownership, and expect proactive execution without micromanagement. Graphio.ai is a strong fit for people who actively seek challenges for personal growth - especially those who want to build their own company one day and see this as a place to learn how high-performing startups execute.

About BotsCrew

BotsCrew helps companies transform how they work using AI. We design and deliver AI-powered solutions that solve real business problems — from automation and data analysis to entirely new AI products. You’ll join a team that moves fast, works on cutting-edge technology, and partners with global brands to make AI real.

Role Overview

We’re looking for a Business Analyst (Middle level) who is ready to take ownership of client-facing work at the intersection of business, product, and AI-driven solutions. In this role, you’ll work directly with US-based clients, founders, and delivery teams to understand business goals, define solution scope, and drive accounts from discovery through execution.

You will act as a key point of contact for assigned accounts, combining business analysis with elements of account management and product ownership. This role goes beyond documentation — you’ll influence decisions, align stakeholders, and help shape AI-powered products that deliver measurable business impact.

This role is ideal for someone who wants to grow into an Account Strategist position and take real responsibility for client success, not just execution support.

What You’ll Do

• Support Requirements Gathering
   
  • Lead and co-lead client interviews, discovery calls, and workshops to uncover business goals, constraints, and success metrics.
  • Analyze and structure business processes, pain points, and opportunities for AI-driven solutions.
  • Own the creation of user stories, process diagrams, functional requirements, and prioritization inputs.
     
• Collaborate with Founders & Teams
   
  • Act as a key communication bridge between clients, founders, and delivery teams.
  • Ensure business needs are clearly understood by technical teams.
  • Proactively identify gaps, risks, and misalignments and drive resolution. 
     
• Work with US Clients & New Business
   
  • Communicate directly with US-based clients, including enterprise and well-known brands.Take ownership of parts of the account relationship, including ongoing alignment, expectation management, and follow-ups.
  • Assist in tailoring AI solutions to specific industry and client needs.
     
• Contribute to AI Product Development
   
  • Research AI tools, frameworks, and market trends.
  • Help prepare feature specifications and test scenarios.
  • Support quality checks and collect feedback for improvement.
     

• Learn & Grow

   

  • Build skills in account ownership, product thinking, and AI solution design.
  • Learn to translate business challenges into AI-powered solutions.
     

What We’re Looking For

• Experience & Education:
   
  • 3+ years in business analysis, product,account management or tech-related roles.
  • Proven experience working on client-facing projects, including direct communication with external stakeholders.
  • Degree in business, technology, or a related field (or equivalent practical experience).
     
• Skills:
   
  • Fluent English is a must.
  • Strong business analysis and problem-structuring skills.
  • Experience working with cross-functional teams (engineering, product, delivery).
  • Strong communication and presentation abilities.
  • Curiosity about AI and digital products.
  • Highly organized, detail-oriented, and proactive.
  • Comfortable using tools like Google Docs, Excel, and ChatGPT.
     
• Mindset:
   
  • Ownership-driven: takes responsibility for outcomes, not just tasks.
  • Eager to learn and grow in a fast-paced, innovative environment.
  • Collaborative, open-minded, and adaptable, able to challenge ideas constructively.
  • Motivated to grow into account strategy and product ownership roles.
     

Why Join Us

• Work directly with founders on real AI projects.
• Collaborate with leading US brands on impactful AI digital transformation initiatives.
• Learn from industry experts in AI and product development.
• Be part of a team building technology that’s shaping the future.
• Flexible working hours and the option to work remotely.
• 20 working days of paid vacation plus 5 days of paid sickness
   

How to Apply

Please send your CV and a 60-second video in English introducing yourself and explaining why you’d like to join this role.

If you are a current student or alumnus of the Faculty of Applied Sciences at the Ukrainian Catholic University (UCU) or UCU Business School, you can fast-track your application by starting your video with “UCU”.

We are looking for a Salesforce Business Analyst with a good sense of quality and superior analytical and communication skills. Proficiency in Polish (B2 level or higher) is required. If you are such a person, we invite you to join our team!


Responsibilities:
- Communicate with the customer to gather and understand requirements and customer needs;
- Processing and preparing technical documents;
- Participate actively in discovery and other sessions that are required to complete the Business Analysis phase of the project;
- Proactive stance to help pre-sales complete proposal and win the opportunities
- Understand business problems, critically evaluating of business ideas from a customer and a commercial point of view;
- Facilitating requirement discussions with key stakeholders to ensure decisions are made and understood by all;
- Stay current with Salesforce releases, features, and best practices through continuous learning and certifications.


Skills:
- Experience as a Business Analyst focusing on CRM systems projects (Salesforce, Dynamics, Netsuite, SAP, Sage, Hubspot)
- 2+ years of relevant and progressive BA professional experience
- Ability to gather requirements from stakeholders;
- Experience in documenting requirements;
- Ability to represent a workflow or process with the diagram;
- Wireframing skills;
- Great analytics skills;
- Good communication and presentation skills, ability to work as a team player;
- Skilled in critical thinking and problem-solving;
- Understanding of SDLC and agile development processes;
- Proficiency in Polish (B2 level or higher) is required;
- English Upper-Intermediate level or higher, both verbal and written.

Will be Plus:
- BA certification;
- Understanding what’s possible with the Salesforce platform;
- Contribute to change management efforts to facilitate a smooth transition to Salesforce solutions;
- Salesforce Certificate.

We offer:
- Challenging and inspiring projects with the use of modern technologies;
- Well-being bonus after probation period (medical insurance, sport or mental health program);
- English and German classes;
- Personal development plan;
- Law agency support;
- Competitive salary and regular performance reviews;
- Paid business trips and relocation support;
- 18 working days paid vacation;
- Flexible working schedule, employee-friendly HR policy;
- Reimbursement of professional Salesforce certification;
- Possibility to develop as a certified mentor in Salesforce;
- Open communication and a friendly atmosphere within the team.

Awery invites Business Analyst to join the team.

We are an international company that has been successfully launching IT solutions for the aviation industry around the world for more than 15 years.

Join a rapidly growing and developing team!

www.awery.aero

Position: Business Analyst

Business Analyst role requires a proactive and meticulous individual with independent

and critical thinking. We are looking for a person who looks broadly at the project and

deeply into each problem and steps in to raise it and offers ideas and solutions. This

person is always focused on solving (better preventing) the problem. Whatever the aim

requires — analyzing multiple of documents, writing business requirements, spending

hours on calls with SME to clarify details, writing a query, educate customers' personnel,

building a rocket — the BA will do, ask how to do, learn how to do, or find the right person

to do it.

Description of responsibilities:

• Translate complex business ideas into clear technical requirements
• Get involved in all aspects of business intelligence and data analysis
• Drive models' tuning and achieving customers' automation goals; proactively look for

faults in the implementation and suggest improvements

• Work with data scientists' team on problem analysis
• Preparing dataset tagging instruction and working SME tagging team on datasets

creation

• Develop and maintain documentation
• Travel for trainings and meetings when needed

Qualifications/Experience:

• Written and spoken English (Upper-Intermediate level)
• An ability and willingness to learn new skills. If you don’t have the below nice-to-haves,

you must be able to learn them when they become necessary in a project

• Strong organizational and communication skills with the ability to translate from

business description to technical requirements

• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Quickly adapting, with ability to concentrate on multiple tasks in a dynamic work

environment, capable to work under stress

Nice to have but we ready to coach:

• Written and spoken English (Upper-Intermediate level)
• Experience in data analysis
• Experience in client communication
• Technical skills including Internet/Web -technologies, SQL, MS Excel with the ability

to query large and complex databases

• Experience of using reporting tools (Tableau, etc)

The development of our colleagues is the success of the company, so we have created the most comfortable conditions:

• Remote work (Work in the office Bulgaria, Sofia is possible)
• Working hours Mon-Fri 10:00—18:30.
• Official employment/FOP.
• Paid vacation and sick days.

About Awery

Awery is an international company building IT solutions for the aviation industry. We have been servicing clients all over the world for more than 15 years.

We help to manage aviation businesses with our ERP software platform. Our clients are Commercial Airlines, Cargo Airlines, Private Operators, Aviation Service Providers, Air Charter Brokers, Freight Forwarders & Cargo GSA, On Board Couriers, Cargo Handling Companies (https://awery.aero/customers) Awery aims at increasing productivity, reliability, and efficiency, reducing human intervention/errors, saving time and efforts, and boosting profitability.

Company website:

https://awery.aero

Hey! 👋

We’re looking for a skilled Business Analyst to join our dynamic team on an exciting Gambling project!

We are a young and ambitious outstaffing company that builds strong, dedicated teams for long-term collaboration with international clients. We value talent, responsibility, and a growth mindset.
 

🟢 Full Remote
🕘 Working hours: 9:00–18:00
 

What you'll be doing:

• Manage Product Backlog: Prioritize and organize tasks to align with key business objectives.
• Effective Communication: Act as a bridge between development teams and stakeholders, ensuring clarity in decisions and strategies.
• Handle Change Requests: Collect, prioritize, and add operational changes to the product backlog for future sprints.
• Define Acceptance Criteria: Set clear goals for features, validate them with stakeholders, and ensure they are met during QA.
• Conduct Gap Analysis: Identify areas for improvement by comparing current and target business states.
• Support Change Management: Assist in implementing change plans, provide training, and ensure smooth process transitions.
• Gather Requirements: Ensure all functional and non-functional requirements align with the Product Manager's expectations.
• Verify Requirements: Confirm that requirements meet stakeholder needs and are fit for purpose.
   

What we’re looking for:

• 2–3 years of experience as a BA or Product Manager in web development
• Solid understanding of product development architecture, Scrum, and Agile methodologies
• Knowledge of UX principles and product backlog management
• Bonus: Coding and design skills are a plus!
• English level: B2
   

What we offer:

✅ Fully remote work
🏝 18 vacation days per year
🎁 Birthday gifts
📚 Opportunities for learning and growth through challenging tasks
 

🚀 Ready to join us? Apply now!

We are looking for a System Analyst to join one of the best management team at Sigma Software!

Join our Stellar team and become a part of a group of over 300 experts in the AdTech domain. What is Stellar? It’s a community, a network, and a dedicated business unit within Sigma Software that specializes in advertising technology solutions. Over the years, we’ve had opportunities to work with some of the largest AdTech companies in the world. We brought tons of AdTech startups from an idea to a thriving business. Since 2008, we’ve worked with advertising technology companies to help them envision, build, and support their technology.

We are building a Competence Center where we stay focused on exploring our domain to become the best specialists in the industry. If you strive to build long-term cooperation, develop business and partnerships with the best Customers, and are ready to commit to joint business development, this could be a perfect match.

Requirements

• At least 5 years of proven experience as a System Analyst
• Solid grasp of software development life cycles (SDLC) and Agile methodologies (Scrum/Kanban)
• Experience working with RESTful APIs and an understanding of request/response cycles, authentication, and integration patterns
• Ability to write clear and concise technical documentation, user stories, and acceptance criteria
• Awareness of security best practices, data privacy regulations (e.g., GDPR), and secure development principles
• Experience with tools such as BPMN, UML, or process flow diagrams
• Familiarity with system architecture diagrams, data flow diagrams, and integration points
• Experience with discovery phases and contributing to the shaping and validation early-stage solution
• Strong understanding of the outsourcing model and ability to adapt product solutions to client needs
• Experience with product lifecycle management, including requirements gathering, solution design, and stakeholder management
• Strong communication and presentation skills and the ability to effectively engage with clients and internal teams
• Ability to work in a fast-paced, dynamic environment and manage multiple product solutions simultaneously
• Advanced level of English

Would be a plus

• Experience in the AdTech domain
• Experience with databases (SQL/NoSQL)
• Experience with cloud services such as AWS, Azure, or Google Cloud Platform
• Experience with pre-sales activities

Responsibilities

• Collaborate with the sales team during the pre-sales phase to understand client requirements, define product solutions, and help craft compelling proposals
• Work closely with clients to understand their business challenges and translate them into product solutions, ensuring alignment with client goals
• Gather and document client feedback to help refine proposals and offer tailored solutions
• Help negotiate project scope and timelines to ensure that product deliverables align with business expectations
• Create and maintain detailed product roadmaps, prioritizing features based on client needs and business value
• Translate business requirements into user stories and product specifications for development teams
• Work with the technical team to assess the feasibility and resources required to deliver the proposed solutions
• Collaborate with the delivery team to ensure a smooth handoff after the pre-sales phase, ensuring that all product details are properly transitioned for execution
• Help develop the overall delivery strategy to ensure that product solutions are scalable and can be successfully implemented by project teams

DataObrii is a tech consulting firm focused on Data Science, ML, and AI-powered IoT.

We’re looking for a hands-on SMM / Growth specialist who can combine two responsibilities:

1. Build and run a growth strategies and campaigns, including niche identification/reidentification, business materials (presentations, sales decks, case studies).
2. Support communications for a large-scale technical education initiative, focused on community growth and partnerships (the topic requires careful, responsible wording).
    

This role is perfect for someone who thinks strategically but also enjoys executing quickly and independently.

What you’ll do

A) Social Media Growth & Business Materials

• Plan and execute a content & outreach strategy to grow brand awareness and inbound interest.
• Prepare marketing/business materials: pitch decks, one-pagers, case studies, short presentations, potentially video materials.
• Improve consistency of messaging and brand voice across posts and materials.
• Support lead-generation experiments (organic growth, partnerships, outreach tools when appropriate).
   

B) Communications Support, Technical Education Initiative

• Help implement a communications plan aimed at attracting new participants and growing engagement.
• Support community activity (posting, moderation, online sessions/events, collaborations).
• Create simple content formats (posts, short videos, visuals, announcements).
• Track basic performance metrics and propose improvements.

What we’re looking for

• 1+ year experience in SMM / communications / marketing.
• Strong writing skills and ability to convert ideas into clear, persuasive content.
• Confident with content strategies, content creation and growth mechanics.
• Comfortable creating presentations and structured business materials.
• Organized execution: deadlines, content calendars, consistency.
• English: Intermediate+ (you’ll communicate both with Ukrainian and international audiences).
  
   

Nice to have

• Experience with educational programs / community building.
• Interest in engineering / hardware / IoT (or technical mindset in general).
• Experience with partnerships/collabs.
• Basic knowledge of paid ads (optional).

We are looking for an experienced and highly analytical Senior System Analyst with deep expertise in the ABS B2 banking system. In this role, you will bridge the gap between business requirements and technical implementation, ensuring our banking solutions are robust, scalable, and efficient.

Core Responsibilities

• Analyze complex business requirements and translate them into detailed technical specifications (SRS) and functional designs.
• Work extensively with the ABS B2 core banking system to optimize processes and implement new features.
• Design and document system architectures using UML and BPMN diagrams.
• Write clear and concise User Stories and Use Cases for development teams.
• Collaborate with developers and stakeholders to ensure seamless API integration (REST/SOAP) and data consistency.
• Perform data analysis and troubleshooting using SQL and PL/SQL.

Requirements

• Education: University degree in System Analysis, IT, Economics, or a related field.
• Experience:
  • 5+ years of proven experience in System Analysis.
  • 3+ years of hands-on experience specifically with ABS B2.
• Technical Skills:
  • Proficiency in modeling tools and methodologies: UML, BPMN.
  • Expertise in documentation: SRS, User Stories, Use Cases.
  • Strong database knowledge: Oracle (expert SQL/PL-SQL skills). Knowledge of MS SQL or PostgreSQL is a significant plus.
  • Deep understanding of integration technologies: API (REST, SOAP), and tools like Postman and Swagger.
• Tools & Frameworks:
  • Advanced user of Jira and Confluence.
  • Strong experience working within Agile/Scrum environments.

About the role: 

We are expanding our Business Analysis team and are looking for a Business Analyst with strong eCommerce experience who wants to move beyond execution and be closer to business and delivery decisions.

This role is a good fit for someone who already operates as a senior contributor and is ready to grow into a Lead role over time.

🔑 Responsibilities:

• Lead and own the Business Analysis practice
• Drive and oversee discovery phases from initiation to solution design
• Ensure consistent BA quality, standards, and best practices
• Mentor and guide Business Analysts; support team development
• Collaborate closely with delivery, sales, and clients
• Contribute to pre-sales activities (scoping, estimation, solution alignment)

Act as a trusted advisor during the discovery and delivery phases

🧩 Requirements :

• 4+ years of experience in Business Analysis, including senior or lead responsibilities
• Mandatory experience in eCommerce projects
• Strong background in discovery, requirements definition, and stakeholder alignment
• Experience in a service-based / delivery-driven environment
• Leadership mindset and ability to build processes and teams
• Strategic thinking beyond day-to-day delivery

Advanced English (spoken and written)

🌍 What We Offer:

• 🚀 A leadership role with real ownership — build and scale the BA function
• 🌍 International eCommerce projects with global clients
• 📈 Clear growth path toward Practice Lead / Head roles
• 🎓 Company-supported learning & leadership development
• 🌍 Fully remote work with a flexible schedule
• 🏝 Paid vacation & sick leave
• ❤️ Medical insurance & well-being support
• 💰 Competitive compensation
• 🔥 Transparent processes and a mature team culture
   

Project Description

A program of projects within the Energy domain. We will work on various applications covering generation control, distribution control, transmission control, and service crews control. The implementation area of these products is very high-scale (e.g. country-wide systems).

We are seeking an experienced Senior/Lead BA to join our program team. The BA will play a pivotal role in driving business analysis activities, ensuring accurate requirement gathering, and bridging the gap between business stakeholders and the technical team. The ideal candidate will have proven expertise in conducting discoveries, both onsite and remotely, with experience in the energy and/or manufacturing domains.

Requirements:

• 4+ years of experience as a Business Analyst, with at least 2 years in a Senior/Lead role.
• Strong experience in gathering, analyzing, and specifying requirements.
• Proven experience with discovery phases, both remote and onsite.
• Deep understanding of customer needs and ability to translate them into business/technical requirements.
• Excellent communication skills and advanced English proficiency (both written and spoken).
• Experience in energy and/or manufacturing domains.
• Ability and willingness to travel abroad for short-term business trips.

Job Responsibilities

Lead requirements gathering, analysis, documentation, and validation for the project(s).
Conduct discovery workshops (onsite and remote) with business stakeholders and SMEs to identify needs and expectations.
Translate business needs into clear and detailed functional and non-functional requirements.
Anticipate and identify corner cases, edge scenarios, and potential gaps in requirements, proposing solutions.
Act as a bridge between stakeholders and delivery teams, ensuring alignment of business goals with technical solutions.
Support prioritization of requirements and manage the product backlog where required.
Ensure compliance with client's internal processes.
Participate in client meetings, presentations, and workshops, including international travel.

About

EdSpan is an innovative EdTech company dedicated to creating cutting-edge learning experiences that empower the next generation of students. Our collaboration with a US-based private school network helps us better understand user needs while expanding our B2C and B2B products to a broader audience. Our current focus includes an AI-guided tutoring experiences, a peer-to-peer tutoring platform, and a custom learning management system.

We operate within a framework of clearly defined processes supported by automation for routine tasks, and open, productive collaboration across the team. Our workflows are based on Agile principles, with daily stand-ups, bi-weekly sprints, and other key Scrum practices. At the same time, we keep meetings to a minimum to ensure everyone can stay focused on delivering high-quality results and continuing to grow professionally.

Who you are

We’re looking for someone who enjoys working with complex systems — someone who understands how things connect together, handles edge cases, and makes new features fit flawlessly into existing logic.

This role is not like other traditional Business Analyst positions that focus heavily on interaction with stakeholders. On the opposite, this position is about deep, focused work: analyzing changes, mapping flows, and writing clear, complete specifications for engineers — few meetings and lots of thinking. You bring structure, clarity, and a sharp analytical mindset.

Requirements

• At least 4 years in a Business Analyst role and fluency in spoken English;
• Deep theoretical and practical knowledge of BA methodologies and tools — to choose the right approach for each complex case;
• Ability to write concise, clear, and structured user stories in the rule-oriented format;
• Strong interpersonal skills and experience navigating complex stakeholder structures — to align diverse perspectives into one consistent solution;
• Proven skill in documenting and diagramming complex flows (hundreds of elements), in order to make sophisticated systems understandable and maintainable;
• Familiarity with relational databases, to analyze data structures and identify the right points for change;
• Experience working on AI-driven products (AI agents, or AI workflows) is highly desirable — or a strong understanding of agentic systems, prompting, and evals;

• Bachelor’s degree in Computer Science, Information Technology, or a related field — for a strong analytical and technical foundation.

   

Would be a plus

• Familiarity with Mobile platforms and experience delivering applications from concept to successful App Store launch;

• Experience defining and implementing complex API integrations: Payment Service Providers, video streaming platforms, and other.

   

What will you do

• Prepare user stories / change requests based on the collected requirements while working with the Product team and Business stakeholders:
  • analyze the current state (As-Is) as well as impact analysis (To-Be) and identify gaps;
  • prepare or modify existing BMPN diagrams to supplement specifications;
  • thoroughly polish user stories to cover every little detail to minimize product defects;
• Work with the Engineering team during all SDLC stages to clarify the goal, requirements, corner-case scenarios, relevant test cases, etc.
• Proactively work with stakeholders to identify different types of requirements (business, solution, transition requirements, and other);
• Conduct research and analyze the business domain, including competitor analysis, market research, etc.

About Fintech Farm

We are a UK fintech creating successful neobanks in emerging markets in partnerships with local traditional banks.

Our success builds upon a best-in-class product, customer experience, emotional engagement, viral marketing and deep credit decisioning expertise.

One of our founders had previously co-founded a highly successful Eastern European neobank with a multi million customer base.

We launched our first market with Leobank in Azerbaijan in 2021, where we have already established market leading positions. Our next market was Vietnam, where we launched Liobank in early 2023 and also gained solid traction.

We have a few more new markets in the pipeline for the next 12 months, and we are starting to build the team there.
 

Why Fintech Farm is a great place to be

Our ambition. We are looking to become a leading consumer digital bank brand in each market we operate, making it easy for consumers to interact with their money. You could be a part of this exciting journey.

Our culture.

Customers. We always go above and beyond to provide an amazing customer experience. We serve our customers the way we would want our mom to be served. And who said that banking has to be boring? We make our apps not just easy but fun to use.

People. We are all business partners in our company. Each of us thinks big, acts as if we own the place, and never takes “No” as an answer. We work with strong individuals whom we empower and trust rather than micromanage. Common sense rather than formal policies prevails in all that we do. We always stay curious and open-minded. We embrace the We over Me culture.

What you will do

• Analyze anti-fraud and payment performance metrics, including Approval Rate for card transactions, decline statistics, and their impact on business processes
• Identify, analyze, and investigate root causes of transaction declines during the authorization stage
• Work with large-scale datasets (Big Data) to detect trends, anomalies, and fraud-related patterns
• Apply statistical analysis techniques and build clear, actionable data visualizations for stakeholders
• Collaborate closely with product, engineering, risk, and operations teams to improve payment and anti-fraud flows
• Analyze and optimize payment processing flows, including authorization, network processing, clearing, and transaction confirmation

What we are looking for

• 2–3+ years of experience in a similar Business Analyst role, preferably in financial services, banking, payments, or transaction analysis
• Hands-on experience working with large volumes of data (Big Data)
• Strong understanding of Approval Rate, transaction decline reasons, and their business impact
• Solid knowledge of statistical analysis methods and data visualization techniques
• Good understanding of payment processing principles and flows
• Experience working with payment systems and protocols such as 3D Secure, EMV, PCI-DSS
• Strong analytical mindset, attention to detail, and a results-oriented approach

What we are offering

• Competitive salary, negotiable depending on the candidate’s level
• Share options
• A fast-growing start-up environment — with more benefits on the way

About the Role

As a Business Systems Analyst (BSA) for CRM, you will play a pivotal role in shaping how we communicate with customers at scale. You’ll act as the primary business owner for Touchpoint, our in-house marketing automation platform, translating business communication and engagement needs into scalable, data-driven CRM capabilities.

This role sits at the intersection of Marketing, Product, Engineering, Analytics, and Branding. You’ll partner closely with stakeholders to define CRM strategy, prioritize initiatives, and deliver high-impact messaging experiences across email and SMS. You will balance day-to-day operational needs with longer-term platform evolution — including AI-driven personalization, experimentation, and cost efficiency.


 

What You’ll Do

CRM Platform Ownership & Requirements Management (20%)

• Act as the primary business owner for Touchpoint, our in-house marketing automation platform.
• Partner with stakeholders across Product, Marketing, Branding, Finance, and Engineering to gather, refine, and document detailed functional and non-functional requirements.
• Ensure CRM capabilities evolve to support AI-driven segmentation, personalization, and retention use cases.
• Balance operational needs with longer-term platform scalability and growth initiatives.

Support for Emerging Businesses & New Use Cases (20%)

• Support CRM communication requirements for emerging businesses (e.g., Fount), including onboarding flows, lifecycle messaging, and experimentation.
• Help define repeatable CRM patterns that can be reused as new businesses launch.

CRM Experimentation, Optimization & Cost Efficiency (30%)

• Partner with CRM and Branding teams to define, execute, and analyze A/B tests aimed at improving engagement, retention, and customer satisfaction.
• Continuously optimize email and SMS workflows to reduce messaging costs while maintaining or improving business performance (e.g. retention).
• Use data and experimentation results to inform prioritization and roadmap decisions.

Vendor & Third-Party Coordination (5%)

• Act as the liaison with third-party messaging providers (e.g., Twilio).
• Coordinate feature requests, issue resolution, and roadmap dependencies with external partners.
• Support vendor performance reviews and cost optimization initiatives.

Planning, Prioritization & Delivery Management (25%)

• Collaborate with stakeholders to define, negotiate, and prioritize quarterly OKRs for the CRM development team.
• Translate business priorities into clear, actionable backlog items.
• Identify and resolve implementation blockers.
• Run cross-functional status meetings and communicate progress, risks, and outcomes to stakeholders.

What We’re Looking For

• 3+ years of experience in Business Systems Analysis and/or Business Analysis and/or Product Manager including end-to-end business requirements identification and gathering.
• Hands-on experience with CRM or marketing automation platforms and designing/supporting email and SMS workflows.
• Familiarity with lifecycle messaging, segmentation, and experimentation concepts.
• Strong communication skills and ability to translate between business users and technical teams.
• Proven ability to prioritize, make trade-offs, and drive decisions across multiple stakeholders.
• Experience in cross-functional coordination with Product, Engineering, UX, QA, Marketing, and external partners.
• Ability to work with AI-enabled CRM features, translating business needs into clear requirements.
• Data analysis skills, including SQL querying, Excel, and BI tools (e.g., Power BI), are a plus.
• English proficiency (at least strong upper-intermediate level).

As Business Analyst Lead, your core mission is to organize and scale the business analysis function, ensuring complex business needs are translated into clear, high-quality requirements and effectively delivered by the team.
 

What you will do:

• Work with complex and large-scale business and system requirements;
• Organize, coordinate, and prioritize the work of Business Analysts;
• Build and improve business analysis processes and standards;
• Collaborate with stakeholders to gather, analyze, validate, and approve requirements;
• Support and mentor Business Analysts, helping them grow professionally;

• Work closely with developers, QA, and product teams to ensure solutions meet business and quality expectations.

   

Requirements:

• 5+ years of experience as a Business Analyst;
• Experience leading, mentoring, or coordinating other BAs;
• Upper-intermediate English level (B2 or higher), both written and spoken;
• Strong skills in eliciting, documenting, and managing business and system requirements;
• Ability to break down complex tasks into clear, structured, and manageable parts and describe algorithms for developers;
• Experience with system integrations (APIs, file exchange);
• Confident use of tools such as Jira, Confluence, Figma or similar, Postman, browser Developer Tools;
• Good understanding of data formats (JSON, XML, CSV);
• Basic knowledge of SQL;
• Ability to model processes and data using UML or similar notations.
   

Soft skills:

• Strong analytical and critical thinking skills;
• Ability to organize work and make decisions;
• Clear and effective communication with technical and non-technical stakeholders;
• Leadership mindset with focus on team efficiency and results;
• High level of responsibility and autonomy.
   

What would be a plus but not required:

• Experience in Fintech or CRM systems.

SBC Performance is a digital marketing and ad-tech ecosystem partnering with the world’s top ad platforms to drive performance. We help brands scale globally through high-converting creative marketing solutions and smart campaign optimization. 

We’re proud to be elite partners with TikTok (Top 1 globally), Meta, and Google.

With a team of 300+ professionals across the U.S., Czech Republic, Poland, Ukraine, and more, we are building a fast-moving, data-first performance culture.

Right now, we’re looking for a Business Analyst (Power BI) to join our Business Operations team to help build, scale, and maintain management analytics that directly impact business decisions.

Key Responsibilities:

• Power BI Ownership: Develop and maintain dashboards, manage user access, configure refresh schedules, gateways, and implement data privacy and performance optimization.
• SQL & Python Automation: Write and optimize SQL scripts, automate reporting and data workflows using Python, Power Query, and build API-based scripts.
• Data Streaming & Real-Time Systems: Create systems for automated streaming and real-time data processing.
• Business Analysis & Collaboration: Analyze business processes, test hypotheses, prepare ad-hoc reports, and collaborate with cross-functional teams to evolve reporting.
• User Support & Documentation: Provide Power BI support, improve existing reports based on user feedback, and maintain proper documentation.

Requirements:

• 2+ years of experience as a Business Analyst / BI Analyst / Data Analyst
• Strong experience with Power BI (DAX, data modeling, tenant administration)
• Solid SQL skills (DDL/DML, query optimization)
• Hands-on experience with ETL/ELT processes
• Experience working with large datasets and business metrics to drive business decisions
• Proactive, initiative-driven, deep-dive approach to data analysis and problem solving
• Comfortable working from an office (if based in Prague)
• English level B1 or higher

Nice to have:

• Python
• Experience with API integrations
• Knowledge of marketing analytics

What We Offer:

• Hybrid job in Prague or full remote 
• Competitive compensation 
• Flexible working hours: we start our operation day between 9:00 and 11:00 CET
• All necessary equipment
• Paid vacation and sick leaves
• Educational support: reimbursement of certification, training, and a knowledge-sharing atmosphere
• Company events and multiple internal activities
• Open feedback and transparent direct communication

Our Recruitment Process: 

1. CV check  
2. Recruiter Interview
3. Bar-raising soft skills check
4. Test task
5. Tech Interview
6. Final Interview with Head of Business Ops & Training

SBC is an inclusive employer that celebrates diversity. We welcome all qualified applicants.

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