Jobs

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
 

How You’ll Make an Impact

The Onboarding Technician is responsible for guiding new customers through the setup, configuration, and successful adoption of Nextiva’s platform. This role combines customer support, technical configuration, and product training to ensure a seamless onboarding experience.
 

Key Responsibilities

• Assist customers with initial account setup via phone and screen share
• Guide customers through login, configuration, and product functionality
• Configure accounts, call flows, and devices with accuracy and attention to detail
• Perform network checks and basic troubleshooting
• Test configurations to ensure successful implementation
• Deliver customer training on features and product usage
• Meet daily productivity and performance metrics (appointments, call handling, completion rates)
• Handle both inbound onboarding calls and scheduled appointments
• Cross-functional collaboration: Partner with teams such as Sales, Product Support, CRM, and other internal groups to improve the overall customer experience
   

AI & Future-Focused Responsibilities

• Demonstrate interest in AI tools and automation in customer support/onboarding workflows
• Collaborate with AI-driven onboarding systems by handling escalations or edge cases AI cannot resolve
• Contribute insights to improve AI onboarding agents based on real customer scenarios
• Adapt to a future-state environment where onboarding is increasingly AI-assisted and backend-focused
   

Qualifications

• Proficient English (written and verbal communication)
• Experience in a customer-facing or support role
• Strong problem-solving and troubleshooting skills
• Strong communication and active listening skills
• Commitment to delivering amazing customer service
• Attention to detail and time management
• Basic technical aptitude (software support, device setup, networking fundamentals)
• Ability to work evening/night shifts aligned to U.S. business hours (Mon-Fri 4:00 pm — 3:00 am Kyiv time)
   

Preferred

• Experience with CRM tools
• Microsoft Office proficiency
• VoIP experience preferred
• Basic networking knowledge
• Exposure to or curiosity about AI tools, automation, or prompt-based systems
   

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:
 

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven,forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.
   

What We Offer:

• A great opportunity to build a career in an international environment
• Highly competitive salary
• Health and life insurance after probation
• Career growth and development opportunities
• Ongoing internal training programs
• Friendly atmosphere and a professional, supportive team
   

At Nextiva, we’re committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

We’re looking for an experienced Bonus Manager / CRM Bonus Specialist to join an iGaming product on a part-time, outsourced project basis.

This is a project-based role with a clear scope: set up and optimize the bonus system on the platform so that all bonuses are configured correctly, triggered properly, and actually reach eligible players.

Main responsibilities:

• Audit the current bonus setup and identify gaps or broken mechanics
• Configure bonus mechanics directly within the platform / back office
• Set up welcome offers, deposit bonuses, free spins, cashback, reloads, promo campaigns and other retention mechanics
• Build clear eligibility, activation, wagering and expiration rules
• Configure player segmentation and bonus distribution logic
• Make sure bonuses are correctly triggered based on player actions and lifecycle events
• Set up GEO-specific and player-specific bonus conditions where required
• Test the full bonus flow from eligibility to activation, wagering and completion
• Identify and fix cases where players do not receive bonuses correctly
• Build a structured bonus policy for the product
• Define limits, restrictions and anti-abuse rules
• Make sure bonus mechanics are understandable for both players and internal teams
• Prepare documentation so the internal team can manage and launch bonuses independently after the project is completed

What we’re looking for:

• Hands-on experience with iGaming / online casino bonus systems
• Strong experience working with casino platforms, CMS or back office
• Good understanding of bonus logic, wagering requirements, player segmentation and lifecycle mechanics
• Experience setting up CRM / retention promotions
• Understanding of bonus abuse and fraud prevention
• Ability to troubleshoot technical and logical issues in bonus delivery
• Experience building bonus policies and operational processes from scratch

Format: Part-time / Outsource / Project-based

The goal is to deliver a fully functioning and structured bonus ecosystem where the right players receive the right bonuses under the right conditions — with clear logic, proper tracking and no broken flows.

We’re looking for an experienced Game Manager to join an iGaming product on a part-time / outsourced project basis.

This is not a full-time role. We need someone to take ownership of a specific block of work and build an effective game distribution and lobby setup by GEO.

Main objective:
Configure game routing and content distribution so that users in each GEO see the most relevant and strongest-performing gaming setup for their market.

Key responsibilities:

• Audit the current game catalogue and provider structure
• Identify top-performing games and providers by GEO
• Build the logic for game distribution across different markets
• Configure game ranking, positioning and visibility by country
• Create dedicated game sets / lobby configurations for priority GEOs
• Remove or deprioritize irrelevant or weak-performing content
• Take into account provider availability and GEO restrictions
• Build a clear structure that the internal team can maintain and scale
• Provide recommendations for further lobby optimization based on performance

What we’re looking for:

• Hands-on experience in online casino / iGaming product
• Strong understanding of casino games and providers
• Knowledge of GEO-specific player preferences
• Experience with lobby management and game positioning
• Understanding of how to define and maintain top games
• Experience working with casino CMS / back office
• Good understanding of gaming content performance metrics

Experience across multiple markets and a strong understanding of which games, mechanics and providers perform best in different GEOs will be a major advantage.

Format: Part-time / Outsource / Project-based

The key goal is to independently complete this block of work and deliver a clear, scalable GEO-based gaming content structure to the product team.

BSG is a Communication Platform as a Service (CPaaS) designed to streamline how businesses connect with customers across multiple channels. Our flexible, cloud-based solutions integrate communication tools directly into your apps or websites, enabling real-time engagement.
 

We are looking for a detail-oriented Lead Research Specialist to join our Marketing team.

This role is focused entirely on data operations: researching target companies, identifying decision-makers, enriching contact information, and preparing high-quality prospect lists for outbound campaigns.

This is not a traditional SDR role. You will not be responsible for outreach, lead qualification, or booking meetings. Instead, you will become a critical part of our outbound engine by ensuring the team always has accurate and highly targeted data to work with.

What You'll Do

• Research companies based on predefined ICPs and outbound hypotheses
• Identify relevant buyer personas and decision-makers
• Find and enrich contact information across multiple channels: Email, LinkedIn, other available sources
• Build highly targeted prospect segments for outbound campaigns
• Work with modern lead generation and enrichment tools
• Maintain data accuracy and consistency
• Collaborate closely with the outbound team to improve targeting and campaign performance

What We're Looking For

• Strong attention to detail
• Structured and organized approach to work
• Ability to learn new tools quickly
• Proactive mindset and ownership mentality
• Ability to work independently and solve problems
• Strong research skills
• Interest in B2B sales, lead generation, or outbound operations

Nice to Have

• Experience in Lead Generation, Research, SDR, or Data Operations
• Familiarity with some of these tools: Clay, Apollo, LinkedIn Sales Navigator, Smartlead, PhantomBuster, Claude
• Previous experience working in a B2B environment

What Success Looks Like

• Consistently delivering high-quality prospect lists and segments
• Helping the outbound team launch campaigns faster
• Contributing to strong lead engagement rates through accurate targeting
• Continuously improving research quality and efficiency

What We Offer

• Fully remote position
• Full-time employment
• Structured onboarding and training
• Direct mentorship from experienced outbound professionals
• Opportunity to grow into an SDR role in the future
• Performance-based bonus system
• Work with modern outbound and automation tools
• Holidays, vacation, sick leave — according to the local legislation.

We're scaling the 100FTD media buying team and looking for an experienced Business Development Manager who understands how the SPEND model works, knows how to build strategic partnerships, and can negotiate top-tier deals with advertisers.

We're a product-driven iGaming team with our own infrastructure, deep traffic expertise, and fast internal processes. We focus on results, efficiency, and long-term partnerships — without unnecessary bureaucracy.

🚀 What you'll be doing

• Sourcing and onboarding direct advertisers in the iGaming / Casino vertical
• Building and developing partnerships based on SPEND + CPA models
• Leading commercial negotiations: rates, caps, exclusives, hold periods, and special terms
• Negotiating minimal hold periods and securing fast cap increases after successful test campaigns
• Managing the full partner lifecycle - from initial outreach to long-term scaling
• Working closely with existing advertisers to increase rates, optimize approvals, and scale spend
• Collaborating closely with the media buying team across all traffic sources
• Analyzing offer performance and identifying growth opportunities

• Representing the company at major iGaming conferences and industry events

   

🎯 Who we're looking for

• Minimum 1 year of hands-on experience in B2B Business Development within the iGaming industry
• Solid experience in the Gambling vertical
• Strong understanding of the SPEND model and media buying logic
• Excellent negotiation skills and a deep understanding of the advertiser mindset
• Experience working with direct advertisers and affiliate networks
• Deep understanding of key media buying metrics (ROI, CVR, Reg2Dep, Baseline, LTV, CPA) to effectively align with the internal media buying team
• Ability to work independently and drive partnerships from prospecting to scale
• Results-driven mindset with a strong focus on business growth

• English level B2+ (daily communication)

   

➕ Nice to have

• Existing network within the iGaming industry is a strong advantage

• Experience attending iGaming conferences and a strong professional network

   

💼 What we offer

• Fully remote setup
• Competitive salary (negotiated individually)
• Performance-based bonus tied to advertising spend
• Flexible working hours
• No micromanagement
• Full ownership and decision-making autonomy over partner relationships and growth strategies
• Direct access to decision-makers and fast implementation
• Opportunity to work with large advertising budgets
• Career growth together with a rapidly scaling international team
• Strong in-house ecosystem: media buying, CRM, proprietary products, and analytics

Job Summary:

We are seeking a skilled and motivated Network Engineer to join our IT team. The ideal candidate will be responsible for designing, implementing, managing, and troubleshooting network infrastructure to ensure optimal performance and security. This role requires a strong understanding of networking protocols, hardware, and security best practices.

Key Responsibilities:

• Design, implement, and maintain secure and scalable network infrastructure for the company and its clients.
• Monitor network performance and troubleshoot issues to ensure minimal downtime.
• Configure and manage firewalls, routers, switches, and other network devices.
• Implement security measures to protect network systems from cyber threats.
• Collaborate with IT teams to support enterprise-wide projects and infrastructure upgrades. 
• Process network related parts of projects at a scheduled time.
• Perform network capacity planning and optimize performance.
• Maintain and update documentation for network maps/diagrams, configurations and processes.
• Provide technical support and training to internal teams as needed.
• Troubleshoot any network outages, based on 24/7 rotation schedule
   

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Strong knowledge of TCP/IP, LAN/WAN, VPN, firewalls, and network security.
• Experience with CheckPoint, FortiGate, or other networking hardware.
• Familiarity with network monitoring and diagnostic tools (Zabbix, LogicMonitor, Prometeus, etc…) .
• Knowledge of cloud networking solutions (AWS, Azure, or Google Cloud) is a plus.
• Industry certifications such as FCP, CCNP, or equivalent are preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Ability to communicate effectively with clients in English.
• 24/7 availability for any network outages, according to on-call rotation schedule
   

Benefits:

Competitive salary.
Paid time off and US holidays.
Career development opportunities and certification reimbursements.
Remote work environment.
 

Join us and be a part of a dynamic team driving innovation and excellence in networking solutions!

About 4goo

We're building a social network for web and mobile — think rich user profiles, real-time messaging,
media feeds, and the scale that comes with it. Our backend is Go microservices on Kubernetes, and
every contract between backend and clients is formalised: OpenAPI for HTTP, AsyncAPI for the
realtime layer.

We're building our entire client layer from scratch — web, iOS and Android — as one monorepo owned
by one team. The first commit hasn't been written yet. We haven't launched publicly, the design
system is finished in Figma and being exported to code, and whoever joins now shapes how this gets
built rather than inheriting someone else's decisions.

The Role

You own product surfaces end to end — one person, one feature, three platforms. Not "the web
version" or "the iOS version." The feature.

Next.js on web, Expo on iOS and Android, one monorepo, with most UI written once through a universal
component layer. That means what you build has to be genuinely good in a browser and genuinely good
on a phone — which are not the same problem, even from the same code.

You're one of the first two hires on this team, so the patterns are partly yours. You're not working
a ticket queue — you're deciding what needs building, saying what needs changing, and making it
happen.

What You'll Work On

- Feed, reels and stories. Virtualized lists that stay smooth under real data, and a vertical
 video pager with preloading and a memory budget that actually holds. This is where most
 cross-platform apps fall over. If you've solved it before, we want to talk.
- Real-time chat and in-app notifications. WebSockets against an AsyncAPI-defined contract:
 message ordering, optimistic updates, reconnection, and a chat window that stays correct while
 five things happen at once.
- Media. Capture, chunked and resumable upload, playback, in-app editing — across three
 platforms with genuinely different capabilities.
- Building on the generated design system. The Figma is finished and exported to code. You'll
 compose product surfaces from those primitives in Storybook — and push back when a primitive is
 wrong rather than working around it.
- Performance as an owned metric, on native and web both — measured, budgeted, and defended in
 review.

What We're Looking For

Must have:

- 5+ years building with React, with strong TypeScript
- React Native shipped to production, ideally to both app stores
- Comfortable on web and native both — you're not looking to specialise in one and tolerate the other
- You've built something at this complexity before — real-time, media, infinite feeds, optimistic
 updates. You know why the second one is harder than the first
- Performance is something you measure, not something you assert: frame rates, memory, bundle size,
 re-render cost
- You own things. You pick up the problem, decide what needs doing, and say what you're doing.
 Nobody here will be assigning you tickets
- You think about the product. You'll notice when something in the design won't work before you
 build it, and say so — we'd rather have that conversation than ship the wrong thing on time

Strong plus:

- Storybook as part of how you actually work, not an afterthought
- Building against a design system rather than one-off screens
- Universal / cross-platform UI layers — Tamagui, react-strict-dom, Unistyles or similar
- Next.js in production
- Expo and EAS, including OTA updates
- Video-heavy or feed-heavy consumer products
- Media capture, upload and playback pipelines
- Real-time — reconnection, ordering, presence
- Generated clients from OpenAPI or AsyncAPI specs
- Working in a monorepo

Working With AI Agents

We build with AI agents deliberately, and we're looking for people who are genuinely good at it —
not "I've tried Copilot."

The reason is specific. The design system is finished. The backend contracts are fixed and
machine-readable. The team is small on purpose. Our constraint isn't deciding what to build — it's
implementation throughput at a quality bar, which is exactly where agents earn their keep and
exactly where sloppy use costs you.

We mean the practical skill: giving an agent the right context, scoping work so the output can
actually be verified, knowing when to hand off and when to write it yourself, and reviewing
generated code properly.

If you have opinions about how this should work, we want to hear them.

What Good Looks Like in This Role

In your first month you're shipping real screens to web and native from the shared design system —
and already arguing about the patterns rather than just following them.

Six months in, you own a surface. Feed, chat, media — whichever fits you. It works on every
platform, the people around you route questions about it to you, and its performance story is
something you can defend with numbers.

Stack

Decided: React · Next.js · React Native · Expo (EAS) · TypeScript · monorepo · Storybook ·
OpenAPI + AsyncAPI generated clients · WebSockets · GitLab CI

Still open: the universal UI approach · data and caching layer · testing strategy. You'll have a
say.

Backend is Go microservices on AWS — you won't write it, but you'll design against it.

Interview Process

1. Intro call — what you've built, what you want to own.
2. Technical conversation about the real problems in front of this team. No whiteboard algorithms.
3. Offer.

What We Offer

- A codebase you start rather than inherit
- Real influence on architecture, before launch, while the decisions are still open
- Ownership of whole features across three platforms, not slices of one
- A small team by design, not by circumstance
- Direct access to decision-makers — no layers between you and the people setting direction
- Remote-friendly, async-first culture
- Competitive compensation based on experience

---

*Please include something you've built — ideally something with a real feed, real video, or real
users — and, if you can, a sentence on how you actually use AI agents day to day.*

Coinask.ai is a B2C AI SaaS product at the intersection of AI, Crypto, and FinTech.

We are looking for a hands-on Lead Brand & Community Manager who will take ownership of brand narrative, communication strategy, community, and the KOL direction.
 

This is not a "content-plan" role. 
You will shape how Coinask sounds, looks, and is perceived by its audience, build trust in the product, grow the community, and scale the brand through content, social media, and creator partnerships.
 

Briefly about the role

At Coinask, trust directly affects how users perceive the product, interact with it, and decide whether to use it.

Your task is to build a strong public voice for Coinask and turn it into a systematic growth engine through:

Brand → Content → Community → KOLs → Audience Insights
 

You will work closely with Marketing, Growth Product, Design, and Product, turning audience insights into strong communications, content, and product insights.
 

Your responsibilities

• Brand Narrative & Communication Strategy: build and develop Coinask's communication strategy, define the Tone of Voice and key messaging pillars, and be able to translate complex AI, crypto, and financial concepts into simple, clear, and engaging communication.
• Founder & Team Branding: help key team members (Founders, C-level) develop their personal profiles on social media (Twitter/LinkedIn), prepare drafts for them, and coordinate joint announcements and brand communications (employee advocacy).
• Content & Social Media: own content strategy and hands-on execution — from expert threads and social content to email communications and long-form content.
• Community Building: launch, grow, and moderate the community on Discord/Telegram, build engagement, work with feedback, and turn active users into brand advocates.
• PR & External Communications: develop Coinask's external communications, work with relevant media and information platforms, prepare PR initiatives around key launches, products, and company news.
• KOL & Creator Partnerships: find, onboard, and develop relationships with crypto/fintech KOLs and creators, test partnership and referral mechanics, and scale the ones that deliver results.
• Brand & Community Insights: track engagement, sentiment, and audience needs, identify recurring insights, and pass them on to Product and Marketing to improve the product and communications.
• Work with AI tools for research, ideation, content production, repurposing, and performance analysis, while maintaining quality, tone of voice, and brand integrity.
   

What we expect from you

• Experience in a role such as Head of Brand, Communications, Brand Lead, Community Manager, Content Lead, or Product Marketing Manager with a strong brand/community focus in Web3, Crypto, FinTech, or B2C SaaS.
• Ability to independently build brand narrative, communication strategy, and Tone of Voice.
• Strong hands-on experience in content and social media, particularly Twitter/X, Reddit, Meta, and LinkedIn.
• Practical experience working with KOLs/creators and understanding of referral/affiliate partnership mechanics.
• Fluent English and a good feel for the culture, tone, memes, and language of the Western crypto/tech audience.
• Ability to turn business goals and user insights into concrete communication hypotheses and test them quickly.
• Strong critical thinking, high autonomy, and ownership.
• Ready not only to define strategy but also to write, launch, test, and improve content yourself.
• Comfortable working in a fast-paced environment with a high level of uncertainty and constant experimentation.
   

Nice to have

• Experience with AI products / AI-native SaaS.
• Strong background in Crypto/FinTech/Web3.
• Experience launching and growing a community from scratch.
• Experience building creator/KOL programs.
• Understanding of algorithmic content distribution and growth mechanics on Twitter/X, Reddit, Meta, and LinkedIn.
   

How we work

We are an AI-native team.

For us, AI is not a separate skill on a resume but part of the daily workflow. You won't have a large staff of writers — we expect you to use AI to multiply the speed of research, ideation, content production, and repurposing without losing quality or meaning.

We value speed, autonomy, and the ability to move quickly from idea to test.

Think → Create → Publish → Learn → Iterate

You will have the freedom to build the brand function, but you will also carry responsibility for its real impact.

This role is for you if you are looking for

• The opportunity to build a brand practically from scratch. Coinask is at a stage where Brand & Community can become one of the key drivers of trust and organic growth.
• Real influence on the product. Your insights from the community and the market will feed directly into Product and Marketing.
• An AI-native environment. We use AI not as a separate tool but as part of the daily workflow.
• Hands-on ownership. You won't just be assigning tasks to a team — we expect you to create, launch, and test communications yourself.
• High speed and autonomy. Minimal unnecessary bureaucracy, a short cycle from idea to publication and feedback.
• Room for experimentation. We are open to new formats, channels, creators, and community mechanics.
   

If you want not just to run social media accounts, but to build a strong brand, community, and voice for a new AI product, we'd be glad to meet you.

About Five Jars
Five Jars is a US-based digital product and engineering company with a distributed team across the United States and Europe.
For nearly ten years, we have designed, built, integrated, and supported complex digital platforms for nonprofit organizations, membership-based organizations, cultural institutions, healthcare organizations, and other mid-market clients.
 

Our experience includes:

• digital platforms and customer-facing products;
• CMS-based ecosystems;
• custom integrations;
• portals and self-service experiences;
• web and mobile applications;
• managed support and platform development;
• our own SaaS products, Screen Pulse and Deyra.

Five Jars is looking for a motivated Middle Project Manager to join our digital agency and help deliver quality web development services to our clients. You will work with inspiring non-profit organizations, manage technical projects, and be a part of the delivery team.

About the Role
As a Middle Project Manager, you will own a portfolio of client accounts - primarily CDA projects (Continuous Development Agreements, our long-term support and development partnerships), along with small and mid-size projects and fixed-price engagements when the opportunity arises. Many of these clients are non-profit and mission-driven organizations, which means the platforms you help deliver are the ones their audiences, donors, and communities rely on every
day.
The work is varied by design. A single day might move from planning to a client call about the next quarter's roadmap, to unblocking a developer, to reworking a budget or resource allocation forecast - several projects and several contexts within a few hours. The people who do well in this role are the ones who can switch quickly and still keep every detail in its place.
You will work closely with developers, designers, business analyst and QA on a daily basis, and alongside the rest of the PM team and the Head of Delivery. To your clients, you are the person who can always give a clear, honest answer about where things stand. To your team, you are the person who sets clear priorities, removes obstacles, and keeps the plan realistic.
We take delivery process seriously: documented ways of working, clean Jira, current Confluence, predictable reporting. You will be expected to work within that system consistently and equally, to tell us where it falls short and help improve it.
This is a role with room to grow. As you build a track record, you will take on larger accounts, more complex engagements, and a bigger part in shaping how the delivery team works.
 

Responsibilities

• Manage CDA projects (Continuous Development Agreement (support/maintenance) and some small or mid-size projects
• Manage project budgets and timelines to ensure efficient resource allocation and timely completion
• Participate in resource planning sessions and identify project needs
• Identify and mitigate project risks and blockers by proactively assessing project's current status 
• Prepare accurate and insightful project reports, provide updates on project status, milestones, and key performance indicators
• Establish effective communication channels with clients, utilizing platforms such as Zoom, Google Meet, email, and Slack 
• Conduct regular meetings with clients to provide timely updates on progress
• Lead communication and collaboration with the development team through regular project sync meetings 
• Manage project teams, assign tasks, and ensure that team members have the resources needed to complete their work
• Communicate with other PMs and participate in our management initiatives and process improvements
• Keep Jira and Confluence accurate and up to date at all times - clean boards, current statuses, correct estimates and logged time, well-maintained project documentation
• Contribute to improving our delivery processes: flag what isn't working, propose changes, and help document and roll out the updates
• Stay updated on industry trends and emerging practices, incorporating innovative approaches to enhance project management processes

Requirements

• 2+ years of experience as an IT Project Manager
• Previous experience working within a web software development environment (software development agency, outsourcing company, or design agency) 
• Must be located in Europe
• Excellent written and spoken English communication skills (Advanced/C1)
• Strong understanding of Agile methodology, particularly Scrum and Kanban
• Familiarity with issue management systems, practical experience with Jira and Confluence
• Readiness to manage multiple small-to-medium projects concurrently (CDA projects as well as fixed price)
• Effective multitasking and prioritization skills
• Being enthusiastic about learning and developing your project management skills
• Being proactive, flexible, and self-organized, capable of taking initiative
• Experience with WordPress/Drupal projects will be a plus
   

We Offer

• Full-time remote work.
• 7-hour working day
• Fixed compensation plus performance-based commission.
• Performance and salary review
• Benefits such as vacation, sick leaves, days off during official national holidays, and your birthday
• Open Mics on Fridays with team members
• Warm and friendly working environment
• Respect and support with all activities

Softsich is a young and ambitious international product tech company developing scalable B2B digital platforms for global partners.

We are expanding our Retention team and are looking for a proactive German-speaking Account Manager who enjoys client communication, knows how to build long-term relationships, and is ready to drive users toward VIP status.

In this role, you’ll work with an active and loyal player base, focus on outbound communication, increase engagement, and directly impact retention and revenue.

Your key responsibilities will include:

– Making outbound calls to active and loyal users to maintain engagement and strengthen relationships.
– Presenting promotions, bonuses, and special offers tailored to client needs.
– Collecting and analyzing client feedback regarding product and service quality.
– Handling incoming requests via email and other communication channels.
– Providing consultations and support to clients, resolving issues and answering questions.
– Ensuring sufficient coverage of the active client base.
– Developing clients and converting active users into the VIP segment.
– Building long-term relationships and increasing client loyalty through a personalized approach.
– Handling objections and complex client cases effectively.
– Collaborating with internal teams to improve client experience.
– Maintaining accurate reporting and documenting interactions in CRM systems.

It’s a match if you have:

– Fluent German (C1 or higher) — this is a must.
– Strong communication skills and confidence in client interactions.
– Ability to listen carefully and deeply understand client needs.
– High level of empathy and a client-oriented mindset.
– Ability to handle objections and complex cases.
– Experience working with European markets is a plus.
– Ability to work in a dynamic environment and quickly adapt to changes.

Nice to have:

– Background in sales or client-facing roles.
– Experience in call centers or working with clients on weekends.

What we offer:

– Schedule: 5/2 from 12:00 to 21:00, with a future transition option to 3/4 from 12:00 to 22:00.
– Remote work or offices in Warsaw / Kyiv — you choose.
– Competitive compensation: fix + performance-based bonus.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– Clear career paths: Account Manager → Pre-VIP / VIP Manager or Account Manager → Team Lead.
– A supportive and friendly team with a strong knowledge-sharing culture.
– Coverage for professional learning and events.
– Team buildings, birthday greetings, and real human connection beyond work.
– Zero cooperation with the aggressor state and its affiliated businesses.

Ready to grow with us?

Send over your CV — we’d love to get to know you and discuss how you can grow at Softsich 🚀

About Us

We are a fast-growing and leading company in the AI Voice space for the iGaming industry. We replace inefficient manual processes with scalable, reliable, and high-performance AI technology. Our solutions are already used by 20+ brands across 8+ geographies. 

We are well-funded, ambitious, and building a team of top professionals.

We're looking for an Account Operations Manager to keep the infrastructure behind our campaigns running day to day. You'll manage voice platform and Telegram accounts, work with telephony and SMS vendors, onboard clients into our internal platform, and run the daily health check across all active campaigns.

Responsibilities

• Manage voice platform accounts: creating new ones, configuration, and topping up balances
• Generate and monitor Telegram accounts used in outreach campaigns
• Communicate with telephony and SMS vendors: onboarding new providers, resolving issues with existing ones
• Perform data operations in the company's internal operations platform
• Onboard clients: create client profiles in the platform and hand requirements over to the internal team
• Run the daily morning campaign check against a fixed checklist: compare metrics with acceptable thresholds, verify client base uploads, confirm campaigns are running and haven't stalled, update campaign statuses in the project management system
• Escalate any deviation to the responsible manager immediately

Requirements (Must-have)

• Accuracy with data — you move values between systems without errors and re-check yourself after entering them; you understand that one typo equals a broken campaign
• Execution discipline — you run the daily checklist yourself, at the same time every day, with no reminders and no skipped items
• Ability to compare actuals against a standard — you look at a set of numbers and thresholds and immediately see what's out of range
• Escalation reflex, not self-treatment — spotted a deviation, passed it on right away: no digging into it alone, no sitting on it until end of day, no fear of delivering bad news
• Written communication as your main working tool — you phrase a request briefly and clearly, run several messenger conversations in parallel, and don't lose threads
• Persistence until resolution — with vendors: getting a new one connected, getting an answer out of an existing one; "they didn't reply" is not where you stop
• Learning speed — you pick up an unfamiliar interface and process from documentation plus one walkthrough, then work independently
• English B1 (written)

What we offer

• Fully remote work format and flexible working hours.
• Competitive salary pegged to USD.
• 24 days of paid vacation (sick leave, national, religious, and company holidays).
• A friendly communication culture and transparent processes.
• Dynamic work environment.
• Opportunities for professional development and career growth.
• No micromanagement — just trust, ownership, and freedom to experiment.

We are looking for a Junior Data Engineer specialized in Azure Databricks to join our data platform team.

The candidate will develop and support modern data pipelines and Lakehouse architectures, leveraging Azure Databricks, Spark, and Azure Data Factory, while integrating with existing SQL Server-based data warehouse environments. The role offers an opportunity to learn and grow within a modern cloud data ecosystem while contributing to analytics and business intelligence initiatives.

Key responsibilities:

• Support and evolve existing SQL Server data platforms and ETL solutions
• Develop and maintain data pipelines using Azure Databricks
• Build and optimize data transformations using PySpark and SQL in Databricks
• Develop ETL/ELT pipelines orchestrated through Azure Data Factory
• Integrate data from multiple sources into the data platform and analytical layers
• Maintain data models and data warehouse structures for analytics
• Ensure data quality, scalability, and performance of large-scale data processing pipelines
• Collaborate with BI teams to support Power BI and reporting platforms
• Participate in the implementation of modern cloud-based data architectures under guidance from senior team members

Qualifications

• 2+ years of experience in Data Engineering, Data Warehouse development, or a related field
• Experience with Azure Databricks
• Experience developing data pipelines using PySpark and Spark SQL
• Understanding of distributed data processing and big data concepts
• Good SQL skills and experience with SQL Server relational databases
• Experience building data pipelines using Azure Data Factory
• Exposure to data processing and performance optimization concepts

Nice to have

• Knowledge of Spark optimization techniques (partitioning, caching, cluster tuning)
• Familiarity with Power BI and Databricks Structured Streaming
• Experience in migrating from traditional ETL process to cloud architectures 
• Familiarity with Delta Lake and Lakehouse architectures

Soft Skills

• Strong analytical and problem-solving skills
• Good communication and collaboration skills
• Team player with a proactive mindset
• Eager to learn and continuously develop technical expertise
• Adaptable and comfortable working in dynamic environments

We are looking for a Head of Sales to help grow the sales direction of our web development studio.
This role is focused on sales, client growth, and commercial development. We need a strong sales professional with experience in web development, digital services, or marketing agency environment, who understands how to work with SMB clients, build outbound processes, support retention, and grow revenue.

    Responsibilities:
 

• drive new business and support revenue growth
• find and approach new clients
• build and improve outbound / cold outreach processes
• work with inbound and outbound channels, with strong focus on outbound
• manage the full sales cycle from prospecting to closing
• close deals independently
• grow existing client accounts through upsell and cross-sell
• support client retention and long-term cooperation
• help build and improve the sales function
• improve sales processes, reporting, and CRM discipline
• work closely with project management and production teams to ensure good client experience
• support the commercial performance of the studio
  
  Requirements:
   
• 3+ years of experience in B2B sales of web development / digital services for SMB clients, including outbound sales and independent deal closing
• experience in web development studio, digital agency, marketing agency, or similar service business
• strong experience in outbound sales and cold outreach
• experience managing the full sales cycle and closing deals independently
• experience building and managing sales pipeline
• experience working with SMB clients
• understanding of service sales with average deal size up to $5,000
• strong client communication and negotiation skills
• English level Upper-Intermediate or higher
  
  Will be a plus:
   
• experience with retention, upsell, and expansion revenue
• experience improving sales processes in a service business
• understanding of collaboration between sales, PM, and production teams

• experience mentoring or coordinating sales activities

   

    We offer

• remote cooperation
• full-time, schedule from 9:00/10:00 to 18:00/19:00 (from Mon. to Fri.).
• Partial or full reimbursement for attendance at specialized courses and trainings, as well as for attending conferences and events in the field of specialization.
• Corporate English Club online.
• 15 days of paid vacation per year, paid sick leave; 10 days off for Ukrainian national holidays.
• Medical insurance / compensation for sports activities

We are looking for a Senior Full-Stack Engineer (.NET + React) to join a project - a clinical trial technology platform designed to digitize, streamline, and accelerate clinical trial operations across the full study lifecycle. The solution represents an end-to-end clinical trial management ecosystem that integrates multiple tools into one platform.

You will work across both backend and frontend, collaborating closely with cross-functional teams to deliver scalable, high-performance solutions and contribute to architectural decisions in a distributed, cloud-based environment.

What We’re Looking For:

• 5 years of professional experience with C#/.NET Core and React in developing high-volume, low-latency applications and services
• Strong expertise in Microservices, Micro Frontends, BFF, APIs, and Event-Driven Architecture
• Advanced knowledge of React and modern JavaScript technologies
• Experience with relational databases and SQL
• Hands-on experience with GraphQL — schema design, resolvers, and consuming GraphQL APIs from React
• Strong understanding of designing for security, scalability, performance, and reliability
• Experience building and deploying cloud-based solutions on Azure
• Experience working closely with Product Management and technical teams to gather requirements and define product features and technical designs
• Excellent communication skills and a strong team-oriented mindset

• Upper-Intermediate (B2) or higher English

   

Your Responsibilities:

• Designing and building microservices and modern React + .NET applications
• Collaborating with Product and Business teams to identify customer needs and continuously improve the product
• Evaluating and implementing cloud platforms, containerization, React, and .NET technologies
• Designing and architecting Microservices, GraphQL APIs, and React based modern frontends
• Supporting product teams with new concepts, technical planning, effort estimates, and feature roadmaps
• Contributing to architectural and engineering decisions across the frontend and backend
• Conducting code reviews and upholding quality through engineering practices, peer feedback, and automated testing tools
• Delivering scalable, secure, dependable, and maintainable solutions across the entire technology stack

Will Be a Plus:

• Experience in the healthcare domain
• Experience with clinical trials or clinical research platforms
• Understanding of regulatory requirements in healthcare environments

We are developing a heterogeneous compute environment engineered to speed up high-throughput analytics and Machine Learning workloads. We are looking for a specialized kdb+/q systems engineer to collaborate directly with our hardware acceleration team.

Primary Objectives:

• Audit and optimize the internal query pipeline of kdb+ to achieve maximum throughput.
• Build custom extensions and native modules utilizing the kdb+ C API.
• Conduct deep-level performance profiling to pinpoint, isolate, and eliminate execution bottlenecks within the engine.
• Seamlessly hook hardware acceleration capabilities straight into existing kdb+ processing flows.
•  

Qualifications:

• Essential: Mastery of kdb+/q syntax and engine internals, query plan optimization, hands-on experience extending kdb+ via the C API, and low-level diagnostic/profiling expertise.
• Advantageous: Core understanding of or exposure to hardware accelerators (e.g., FPGA, GPU, or custom silicon integration).