Jobs

InfluenceProServices operates in the marketing domain and builds services, tools, and infrastructure that help teams scale execution, improve operational efficiency, and support business growth.

We are looking for an experienced engineer to design and build automation platforms, internal tooling, and the infrastructure that powers them. The role focuses on automating complex workflows across web interfaces, APIs, and integrated services, simulating real-user execution patterns, scaling parallel automation, and optimizing systems for speed, reliability, and resource efficiency.

You will work on solutions that enable large-scale automated operations and high-volume data collection. The role also includes building tools and infrastructure for automated testing where this supports engineering and delivery processes.
 

Who this role is for

If you have spent years building automation as an SDET, backend engineer, or platform engineer - not just writing scripts but designing systems - this role is likely for you.

If you have experience emulating real user behavior at scale, running large numbers of parallel automation flows, and designing reliable, efficient, and scalable services, systems, and infrastructure to support them, you will feel at home here.
 

Responsibilities

• Design and develop automation services, execution frameworks, and internal tooling
• Build systems that automate user-like workflows across web interfaces, APIs, and integrated services
• Architect solutions for high-volume parallel execution of automation flows
• Optimize automation pipelines for performance, reliability, and infrastructure efficiency
• Develop scalable solutions for large-scale automated data collection and processing
• Design and implement orchestration and execution infrastructure for distributed automation workloads
• Build and maintain platform components such as task distribution systems, workers, schedulers, and state management layers
• Implement monitoring, logging, and reporting to ensure observability and operational stability
• Develop tools and infrastructure supporting automated testing where required
• Collaborate with engineering, product, and infrastructure teams to deliver automation-driven solutions
• Contribute to system architecture decisions and engineering standards
   

Experience and skills

• Strong software engineering experience building automation platforms, distributed systems, or internal engineering tooling
• Production experience with one primary programming language (Go, Java, Python, or TypeScript), plus ability or willingness to work with others
• Experience designing and operating high-concurrency or distributed execution systems
• Practical experience implementing parallel processing, workload scheduling, or resource optimization strategies
• Hands-on experience with web automation in real production environments (e.g. Playwright or similar tools)
• Experience designing systems that interact with unreliable or frequently changing external services
• Strong understanding of performance bottlenecks and scalability challenges
• Experience working with cloud infrastructure and containerized deployments
• Solid Linux skills and ability to troubleshoot system-level issues
• Experience building tools that improve engineering productivity or operational efficiency
• Proven track record of using AI agents or AI-assisted workflows to improve development speed, quality, or delivery outcomes
• Ability to design and deliver systems end-to-end: architecture → implementation → deployment → operations
• Strong ownership mindset and ability to work independently on complex engineering problems
   

What we offer

• Paid vacation and sick leave
• A dynamic, multicultural engineering team focused on real product impact
• Flat structure with high ownership and no micromanagement
• Remote-first culture with flexible working hours

FuturiX Solutions is looking for a Junior Lead Generation Specialist to help us find potential clients for our IT services.

You will work mainly with LinkedIn outreach, lead research, and help our sales team connect with new companies.

This role is a good start for someone who wants to grow in Lead Generation, SDR, or B2B Sales.

🛠️ Key Responsibilities:

🔹Identify potential clients using LinkedIn and other sourcing tools

🔹Run LinkedIn outreach campaigns (connection requests + follow-up messages)

🔹Build and maintain lead databases

🔹Qualify and segment leads based on ICP (Ideal Customer Profile)

🔹Pass qualified leads to the Sales team

🔹Track and analyze outreach metrics (reply rate, booked calls)

🔹Work with CRM systems or lead tracking tools

📋 Requirements:

🔹Good organizational and time management skills

🔹Interest in lead generation or B2B sales

🔹Basic understanding of lead generation principles

🔹Basic knowledge of LinkedIn for research and outreach

🔹Willingness to follow structured outreach processes

🔹Basic experience with CRM tools or lead tracking systems is a plus

🔹English level B1–B2 or higher

✨ Nice-to-Haves:

🔹 Experience in lead generation or sourcing

🔹 Interest in fintech, blockchain, SaaS

🔹 Existing professional network is a plus

🌱 Why Join Us?

🔹 Collaborative Team Culture – supportive, innovative environment that values mentorship and teamwork

🔹 Flexible Work Setup – remote-friendly and focused on work-life balance

🔹 Growth-Oriented Environment – continuous learning and professional development

🔹 Exciting Projects – work with clients across diverse industries

🔹 Real Impact – your work directly drives the growth and success of FuturiX Solutions 🌍

Chief Financial Officer (CFO)

Fintech / Payments / High-Risk | EU Structure

We are looking for a strong, hands-on Chief Financial Officer to lead the financial function in a fast-growing fintech company operating in payments, acquiring, and high-risk segments across multiple jurisdictions.

This is a key C-level role with direct impact on:

• financial architecture of the business

• liquidity and cash flow management

• financial transparency and control

• collaboration with Risk, Compliance, and Operations

• long-term scalability of the company

You will work directly with the CEO and executive team, helping shape a transparent, resilient, and scalable financial system.

⸻

Key Responsibilities

Financial Architecture & Structure

• Build and optimize the financial architecture of a multi-jurisdictional business structure

• Design and control fund flows between legal entities, providers, and partners

• Ensure alignment with regulatory, contractual, and tax requirements

• Support the development of a scalable and sustainable financial model for the business

Liquidity & Cash Flow Management (Fiat + Crypto)

• Manage daily liquidity across multiple payment flows

• Oversee payment calendars, balances, obligations, limits, and settlements

• Monitor and mitigate risks such as:

• liquidity gaps

• settlement delays

• FX exposure

• blocked or reserved funds

• Build financial scenarios and forecasting models (base / stress / growth cases)

Reconciliation & Financial Control

• Oversee and improve end-to-end reconciliation processes

• Ensure data accuracy across:

• transactions

• fees

• FX rates

• conversions

• settlements

• Identify anomalies, financial inefficiencies, margin leakage, and operational blind spots

Accounting, Reporting & Intercompany

• Build and manage intercompany financial models (loans, service agreements, fees, licensing)

• Supervise external accounting and financial reporting processes

• Ensure tax compliance and support transfer pricing logic where relevant

• Maintain financial discipline and reporting accuracy across jurisdictions

FP&A & Management Reporting

• Own and manage:

• P&L

• Cash Flow

• unit economics

• Lead budgeting, forecasting, and variance analysis

• Build clear management reporting and dashboards for leadership

• Provide the CEO with high-quality financial visibility and decision support

Cross-Functional Partnership

• Work closely with Risk, Compliance, Operations, Legal, and Business teams

• Integrate financial logic into key business and risk decisions

• Support topics related to:

• AML / KYT / Fraud

• reserves and rolling reserves

• chargebacks

• fund blocking and settlement exposure

Process Building & Automation

• Build transparent and scalable financial processes

• Document workflows and establish internal controls

• Introduce automation and improve auditability across the finance function

• Bring structure and clarity into complex financial operations

⸻

Requirements

Must-have

• 1.5+ years of experience in fintech / payments / acquiring

• Mandatory experience in high-risk segments

• Experience working in PSP / EMI / acquiring environments

• Strong understanding of international payment flows

• Experience with multi-jurisdictional business structures

• Hands-on experience with reconciliation and settlement processes

• Strong understanding of liquidity and operational finance in payments

• Ability to work both strategically and operationally

Nice to have

• Experience with crypto payments or hybrid fiat/crypto models

• Understanding of safeguarding / segregation of funds

• Experience with:

• chargebacks

• rolling reserves

• settlement risk

• Experience in regulated environments (EU / UK)

⸻

Leadership Competencies

• Strong leadership skills and ability to own the finance function end-to-end

• Experience building or developing teams across:

• Treasury

• Accounting

• FP&A

• Reconciliation

• Ability to collaborate cross-functionally with senior stakeholders
• Strong decision-making skills in a fast-changing, high-growth environment

• Strategic thinking with a deep understanding of how finance impacts the business

• High level of ownership, accountability, and business maturity

• Ability to structure complexity and create order in dynamic systems

• Strong communication skills and ability to translate financial logic into business decisions

⸻

Success in This Role Looks Like

• Stable and well-managed liquidity

• Transparent and accurate financial reporting

• No critical reconciliation or settlement errors

• Clear financial visibility for leadership

• Scalable, well-structured financial processes

• Strong partnership between Finance and the rest of the business

⸻

What We Offer

• C-level role with real business impact

• Direct collaboration with the CEO and executive team

• Opportunity to shape and build the finance function

• Fast-growing and ambitious fintech environment

• Flexible work format

• High ownership, visibility, and influence on strategic decisions

Senior Account Manager

Fintech / Payments / High-Risk

About the Role

We are looking for an experienced and commercially strong Senior Account Manager to join our team and take ownership of strategic merchant relationships within the fintech / payments space.

This role is focused on managing and growing existing B2B merchant accounts, supporting merchant performance, expanding payment solutions, and acting as a key partner for clients across operational, commercial, and strategic matters.

The ideal candidate has a strong background in account management within PSP / acquiring / payment environments, understands the logic of high-risk industries, and is comfortable working in a fast-paced, cross-functional international environment.

⸻

Key Responsibilities

Account Management & Client Relations

• Manage and develop relationships with assigned B2B merchant accounts

• Take ownership of strategic merchants transferred from the Sales team

• Build long-term partnerships and act as the main point of contact for merchants

• Maintain regular communication with clients through written and verbal channels

• Ensure a high level of client satisfaction, trust, and partnership quality

Merchant Growth & Payment Optimization

• Identify merchant needs and offer relevant solutions from the company’s payment product portfolio

• Support merchant growth by launching new payment methods, improving setups, and expanding into new GEOs

• Develop and drive growth plans for key merchant accounts

• Proactively identify areas for commercial and operational improvement

Performance Monitoring

• Monitor key payment performance metrics, including:

• transaction volume

• conversion rates

• payment performance indicators

• Analyze merchant performance and identify opportunities for optimization

• Work with internal teams to improve account efficiency and payment results

Operational Coordination

• Coordinate merchant onboarding and payment solution launches

• Ensure smooth cross-functional cooperation with:

• Tech

• Support

• Risk

• Compliance

• Finance

• Legal

• Handle complex client escalations and ensure timely resolution

• Maintain strong operational control over merchant-related processes

Commercial Development

• Prepare commercial proposals and support negotiations with existing merchants

• Identify upsell and cross-sell opportunities within existing accounts

• Contribute to merchant retention and long-term revenue growth

• Support the company’s commercial strategy through strong account ownership

⸻

Requirements

We are looking for someone who has:

• 4+ years of experience in Account Management / Partnerships / Merchant Success

within fintech / PSP / acquiring / payments

• Strong hands-on experience working with high-risk industries, such as:

• gambling

• betting

• forex

• Solid understanding of:

• payment processing

• APMs

• card acquiring

• payment flows

• Proven experience managing B2B clients and strategic merchant accounts

• Strong commercial mindset and client-facing communication skills

• Ability to manage multiple stakeholders and internal teams simultaneously

• High level of ownership, accountability, and business maturity

• Fluent English (written and spoken, Upper-Intermediate+ / Advanced)

⸻

Will Be a Strong Advantage

• Experience in international payment environments

• Experience working with multi-GEO merchants

• Strong understanding of payment optimization and merchant performance drivers

• Experience in fast-paced, scaling fintech or startup environments

⸻

What We Expect in This Role

The successful candidate will be someone who:

• builds strong and trusted merchant relationships

• understands both commercial and operational aspects of client success

• can work independently and drive accounts forward

• proactively solves issues rather than only reacting to them

• understands the realities of high-risk payments

• is able to combine client partnership, commercial thinking, and execution.

In a partnership with a global consulting company we are seeking a versatile Senior Frontend Engineer to join our team and contribute to a large-scale, modular enterprise product.

Our ecosystem is in an active phase of evolution: while our core system is built on Sencha Ext JS (7.5+), we are strategically introducing React for new functional modules and high-performance UI components. The ideal candidate is a "bridge-builder"—an engineer who can navigate both frameworks, leveraging the power of modern React and the Carbon (Client Design System) while maintaining and optimizing our robust Ext JS foundation. The client is a British multinational enterprise software company.

Key Responsibilities

• Modern Feature Development: Build and scale new application modules using React (Hooks, Context API, and modern state management).
• Design System Implementation: Integrate Carbon (Sage Design System) to ensure consistent, accessible, and high-quality user interfaces.
• Enterprise Maintenance: Maintain and enhance existing enterprise modules built with Sencha Ext JS 7.5+ (Classic toolkit) using MVVM architecture.
• Hybrid Integration: Ensure seamless interaction and data flow between React-based components and the existing Ext JS environment.
• UI/UX Translation: Transform complex designs from Figma into responsive layouts using modern CSS (Flexbox, Grid, SASS).
• Performance Optimization: Profile and optimize data-heavy components and complex views across both frameworks.
• Collaborative Engineering: Work closely with backend teams (consuming RESTful APIs/JSON) and QA to deliver high-quality, maintainable code.

Required Skills & Experience

• React Mastery: 3+ years of professional experience with React and its modern ecosystem (Hooks, State Management).
• Ext JS Expertise: Solid experience with Sencha Ext JS (6.5+ / 7.5+), with a strong understanding of component inheritance, stores, models, and the MVVM/MVC lifecycle.
• Core Fundamentals: High proficiency in JavaScript (ES6+), object-oriented design, asynchronous programming, and advanced debugging.
• Modern Styling: Experience with Carbon or similar enterprise UI frameworks; deep knowledge of HTML5, CSS3, and SASS.
• Data Architecture: Proven track record of integrating with RESTful APIs and managing complex state in enterprise-scale applications.
• Workflow: Confidence using Git, package managers (NPM/Yarn), and modern build tools (Webpack/Vite).

Nice to Have

• Experience with TypeScript for large-scale application development.
• Familiarity with Ext JS theming and custom SASS/Compass theme development.
• Domain background in ERP, HRM, or HCM systems with complex user workflows.
• Knowledge of unit testing frameworks like Jest and React Testing Library.

Rock&Apps is looking for a Media Buyer who has experience working with ad networks (push, pop’s) to boost the team’s performance 🚀

Location: Remote or Warsaw office / hybrid 

Format: Full-time 

Seniority: Middle+ / Senior (We will assess your seniority not by years of experience, but by reviewing the case statistics you have worked with)

What you’ll do

- Develop and implement effective advertising strategies for highly competitive products and target markets, ensuring alignment with budgetary guidelines 

- Communication with partners + setting up workflows with new ones 

- Continuously analyze and optimize ad performance using metrics like CPA, CPC, CPM, and ROI to maximize return on investment and payback 

- Conduct competitors’ research, generating insights and presenting findings to stakeholders for data-driven decision-making 

- Collaborate with designers, developers, and other specialists to bring your creative ideas for ads and landing pages to life

What we’re looking for

- At least 3 year of experience working with add networks 

- Ability to analyze key metrics and work with models like CPA, CPC, CPM, CPI 

- Familiarity with leading global ad networks 

- Strong skills in working with spreadsheets and BI Tools 

- Experience managing >100k budgets in verticals with high competition 

- Responsibility, attention to detail, and accuracy 

- Positive mindset and challenging spirit to push boundaries

What we offer

- A fast-growing environment with minimal bureaucracy 

- Support for professional development 

- 15 paid vacation days 

- 15 paid sick days 

- 5 paid days off 

- Benefit bar

Lead Software Application Administrator 

QA Madness is a European IT service company focusing strongly on QA and cybersecurity. The company was founded in 2013 and is headquartered in Poland.

Our client is a payment card processing provider delivering high-quality services for e-commerce acquirers. The company offers access to advanced processing tools and operates within international payment systems.

We are looking for an experienced Lead Software Application Administrator to join the client’s team and take ownership of application support and operational processes.

Responsibilities:

• Lead and manage a team responsible for application support and customer requests
• Monitor and improve operational processes, maintain documentation, and knowledge base
• Administer and support processing systems (TranzAxis / Compass Plus)
• Troubleshoot incidents, perform root cause analysis, and escalate when needed
• Install, configure, and test new modules and system updates
• Monitor system performance and ensure stable operations
• Handle incidents related to authorization and clearing processes
• Manage reporting processes for acquiring banks
• Support partners with integration and technical inquiries
  
  Requirements:
• 2+ years of experience in application support/processing systems
• Experience in team leadership and task management
• Basic Linux CLI skills (SSH, curl, cron, etc.)
• Understanding of payment systems (VISA, MasterCard) and card processing flows
• Knowledge of system architecture and information processing principles
• Intermediate level of English 
• Basic SQL knowledge
   

Nice to have:

• Experience with Tieto, SmartVista, Way4, TranzAxis
• Understanding of ISO 8583 financial messaging standard
• Experience working with high-load or financial systems

What We Offer:

• Competitive salary in USD or EUR and good compensation package (reviews on demand to ensure your compensation reflects your growth and impact);
• Corporate English courses with native speakers;
• Personal time off (20 calendar days of paid vacation, 12 paid sick leaves);
• Health insurance with the broker is available after 3 months of cooperation.
• Remote work opportunity;
• Necessary equipment to perform work tasks;
• The ability to focus on your work: no bureaucracy or micromanagement (no tracking tools).

Steps of the interview process:

STEP 1: Send your resume and complete the questionnaire.

STEP 2: Go through the screening interview with a Tech Recruiter.

STEP 3: Tech interview
STEP 4: Interview with a client

Please note that this job is a full-time position, and it is relevant only if you meet all requirements. Any candidate who fails to meet the requirements will not be considered for the job.

*I give consent to the processing of my personal data uploaded via the form under the terms and conditions of QA Madness Privacy Policy (Processing of Candidates' Personal Data).

We invite you to join Sherlock — a recruitment agency operating within a MilTech company structure. We build teams that develop technological solutions to strengthen the country’s defense capabilities. Our work directly impacts the speed and quality of products designed to protect the sky.

We are looking for someone who wants to build a career in recruitment through deep expertise and understanding of business processes. This role is for those who value structure, quality sourcing, and want to work in a strategically important domain.

Who we are looking for:

• A person who is curious and eager to dive deeply into role specifics and market dynamics
• Someone ready to focus on sourcing and initial screening as a key development area
• A detail-oriented and structured individual who can keep information well-organized
• Someone who sees recruitment as a long-term profession, not a temporary step
• A person driven to find strong candidates and influence hiring quality

We are open to candidates with a background in sales, customer service, coordination, or operations who want to transition into recruitment or already have initial experience.

For us, the key factor is mindset: the ability to work with information, understand process logic, and see how business results are formed.

What you will do:

At the beginning, your focus will be on building a strong foundation and supporting operational processes:

• Source candidates through multiple channels and build a high-quality pipeline for open roles
• Maintain and structure the talent database in PeopleForce
• Support candidate communication and coordinate internal hiring stages
• Manage statuses, analytics, and ensure a smooth recruitment funnel
• Gradually develop expertise in the MilTech market and grow into sourcing complex technical roles

Our expectations:

• 1–2+ years of experience in a commercial, coordination, or operational role
• Strong interest in recruitment and a structured learning approach
• Readiness to handle a high volume of sourcing at the initial stage
• High attention to detail and structured work style
• Strong discipline in meeting deadlines and commitments
• Understanding of the importance of the MilTech domain
• English level: B2

What we offer:

• Compensation: 35,000 – 50,000 UAH (depending on experience and qualifications)
• Format: Fully remote
• Expert growth: Opportunity to master recruitment using our standards and gain unique MilTech expertise
• Learning: Hands-on training, structured onboarding, and continuous feedback
• Team: A mature, professional environment that values common sense and ownership
• Meaningful work: You will help find people for projects that contribute to our victory

PwC is a global network of more than 370,000 professionals in 149 countries that turns challenges into opportunities. We create innovative solutions in audit, consulting, tax and technology, combining knowledge from all over the world.

PwC SDC Lviv, opened in 2018, is part of this global space. It is a place where technology is combined with team spirit, and ambitious ideas find their embodiment in real projects for Central and Eastern Europe.

What do we guarantee?

• Work format: Remote or in a comfortable office in Lviv - you choose.
• Development: Personal development plan, mentoring, English and Polish language courses.
• Stability: Official employment from day one, annual review of salary and career prospects.
• Corporate culture: Events that unite the team and a space where everyone can be themselves.

Join our dynamic Advanced Technology Solution (ATS) team as a Solution Architect and lead the charge in developing transformative global smart solutions. We are seeking a forward-thinking individual with engineer expertise to spearhead projects from AI and RPA to web development and beyond, while effectively assessing and integrating client requirements.

Key Responsibilities:

• Lead technical teams in designing and implementing innovative solutions, adeptly tackling complex challenges across various environments.
• Act as the primary point of contact for clients, managing their requirements and fostering clear communication between clients and the development team.
• Collaborate with stakeholders to gather and analyze project requirements, ensuring they align with both client goals and business objectives.
• Ensure on-time delivery of solutions that meet technical and functional requirements.
• Proactively identify and mitigate potential technical risks associated with projects.
• Share your domain expertise by mentoring and guiding your team toward success.
• Explore and propose new consulting opportunities within our existing customer base to drive further innovation.

Required Skills and Qualifications:

• Master's in Computer Science/Computer Engineering/Electrical Engineering.
• Technical expertise in .Net/Java/Python/Spring Boot.
• Proficiency in working with relational databases and frontend technologies.
• Solid understanding of algorithmic programming and diverse testing methodologies.
• Demonstrated leadership and mentorship skills.
  Positive, results-oriented, and a team player.

Policy statements:
https://www.pwc.com/ua/uk/about/privacy.html

L1 Technical Support / Customer Success Specialist (AI SaaS)

Ender Turing

Ender Turing is a product-focused AI company building conversation intelligence solutions for analyzing customer communications (voice & chat).

Our platform helps companies uncover insights from customer interactions and improve business processes through AI-driven analytics.

We work with international clients across the US, Europe, and Latin America.

Our clients include:
Aventus Group (financial services)
Uniqa Insurance Group
USG Insurance
OTP Bank
Nova Pay
Dila Medical Lab
Fozzy Group
Dobrobut

We are a focused team of 9 people developing and maintaining a production-grade AI platform for global clients.

About the Role

We are looking for an L1 Technical Support / Customer Success Specialist who will become the first point of contact for our clients and help ensure smooth platform operations.

In this role, you will:

• Assist clients with technical issues
• Perform initial problem diagnostics
• Escalate complex cases to the engineering team
• Help clients effectively use the product

You will work closely with engineers and the product team.

This is a great opportunity for those who want to grow in SaaS, AI, and product IT companies.

Requirements

• Ukrainian — fluent
• English — B2 / C1
• Technical education or IT background is a plus
• Ability to work full-time (remote)
• Strong communication skills
• Analytical thinking and curiosity about how systems work
• Ability to explain technical concepts in simple terms

• Responsibility and attention to detail

   

Nice to Have

• Experience in technical support / helpdesk / SaaS support
• Basic understanding of web applications
• Basic understanding of APIs
• Experience with browser console (Chrome DevTools)
• Experience working with international clients

We are also open to final-year students who can work full-time.

Key Responsibilities

Technical Support (L1)

• Handle client requests (tickets, email, messages)
• Perform initial issue diagnostics
• Classify requests by priority
• Reproduce issues and collect diagnostic data
• Escalate complex cases to the engineering team (L2)

Customer Assistance

• Answer product-related questions
• Support clients with setup and configuration
• Assist during integrations and onboarding

• Participate in short troubleshooting calls

   

Documentation

• Document recurring issues
• Contribute to the knowledge base
• Prepare internal documentation

What We Offer

• Work on a real AI product
• Experience with international clients
• Close collaboration with engineering and product teams
• Fully remote work
• Growth opportunities in:
  • Customer Success
  • Product Operations
  • QA
  • Technical roles
• Work in a small, fast-moving product team

Application Process

To move forward, please:

1. Send your CV via Telegram: @theolashway
(please mention the position you are applying for)

2. Answer a short question:
Are you ready to solve up to 5 logical problems during the interview?

(This is not a test — we just want to understand your thinking process.)

3. One more question:
Why are you interested in working in a startup rather than a large company?

We are a small team where initiative, ownership, and curiosity matter — we’d love to understand your motivation.

Interview duration: up to 30 minutes

About Ender Turing

Ender Turing is a product-focused AI company founded in 2020, building conversation intelligence solutions for global markets.

We are a lean team of 9 people developing and operating a production-grade AI platform used by international companies.

Our technology processes large-scale customer communications (voice & chat), helping businesses optimize operations through AI-driven speech and text analytics.

Our clients include:

• Aventus Group (financial services)
• UNIQA Insurance Group
• USG Insurance
• OTP Bank
• Nova Pay
• Dila Medical Lab
• Fozzy Group
• Dobrobut

We operate across Spain, Mexico, USA, Czech Republic, Poland, Germany, Estonia, Colombia, and Ukraine.

Small team. Global scale. Real clients. Real impact.

About the Role

We are looking for a Customer Success Specialist / Business Analyst who will act as a key link between our clients and the product team.

You will help clients successfully adopt the product, understand its value, and achieve real business outcomes — while also analyzing product usage and contributing to product improvements.

This role combines:

• Client communication
• Analytical thinking

• Product understanding

   

Requirements

• 2+ years of experience in Customer Success / Account Management / Business Analysis / Customer Support(preferably in IT or SaaS)
• English — C1 (fluent)
• Ukrainian — fluent
• Strong communication and relationship-building skills
• Analytical mindset and ability to work with data
• Ability to explain complex technical concepts in simple terms
• High level of ownership and adaptability

• Comfortable working in a fast-paced startup environment

   

Nice to have:

• Higher education in Business, IT, or related fields

Key Responsibilities

Client Onboarding

• Support new clients during onboarding and product setup

Client Relationship Management

• Build long-term relationships
• Act as the main point of contact

Product Expertise

• Develop a deep understanding of the product
• Guide clients on best practices

Proactive Support

• Monitor client activity and engagement
• Identify issues and proactively resolve them

Analytics & Insights

• Analyze product usage
• Identify trends and improvement opportunities

Cross-team Collaboration

• Transfer client feedback to product and engineering teams

Client Education

• Conduct demos and training sessions
• Create educational materials

Retention & Growth

• Identify opportunities to expand product usage

What We Offer

• Remote-first work
• Hands-on experience in a real AI product company
• Work with international clients
• Fast professional growth
• Direct impact on product and processes

• Close collaboration with product and engineering teams

   

Join Us

We are not looking for perfect candidates.

We are looking for people who care about:

• Clients
• Product
• Real problems

If you are motivated by ownership, impact, and building something meaningful — we’d love to meet you.

Application Process

To move forward:

1. Send your CV via Telegram:
+40753372604 (@theolashway)
(please mention the position)

2. Short question:
Are you ready to solve up to 5 logical problems during the interview?

(This is not a test — we want to understand your thinking process.)

3. One more question:
Why are you interested in working in a startup rather than a large company?

Interview duration: up to 30 minutes

We're seeking an exceptional Data Architect to lead data storage strategy and design across our multi-product SaaS platform as we unify independent products into a coherent platform. This role combines strategic leadership with hands-on technical expertise—you'll shape our data architecture vision while getting into the details during implementation and troubleshooting.
 

Key Responsibilities: 
•⁠  ⁠Drive data architecture unification across multiple SaaS products, creating coherent patterns while respecting product needs.
•⁠  ⁠Partner with vertical technical leads to provide horizontal architectural support and alignment.
•⁠  ⁠Design and optimize data storage across multiple technologies—AWS OpenSearch/Elasticsearch, relational databases, S3, NoSQL, and data warehousing.
•⁠  ⁠Optimize for performance and resilience— indexing, querying, high availability, redundancy, and disaster recovery at scale.
•⁠  ⁠Support AI initiatives—partner with our AI specialist team on data architecture for AI capabilities.
•⁠  ⁠Bring clarity from ambiguity—translate complex challenges into clear architectural direction.
•⁠  ⁠Build capability, not dependencies—mentor engineers so teams become more self-sufficient.
•⁠  ⁠Balance performance, cost, and reliability across our platform.

Qualifications:
•⁠  ⁠Deep expertise in AWS OpenSearch/Elasticsearch—you've solved hard problems at scale with indexing, querying, and performance.
•⁠  ⁠Broad data technology experience—relational databases (e.g. PostgreSQL, MySQL, RDS), object storage (S3), NoSQL (e.g. DynamoDB, MongoDB, Redis), data warehousing.
•⁠  ⁠Cloud and container knowledge—AWS preferred (Azure/GCP also valued); understand stateful services in Kubernetes.
•⁠  ⁠Proven platform architecture experience—track record of driving technical strategy across multiple teams or products at scale.
•⁠  ⁠Senior-level maturity—you make those around you better through mentorship and capability building.
•⁠  ⁠Influence without authority—you work effectively across teams, bring clarity from ambiguity, and think strategically.
•⁠  ⁠SaaS experience—comfortable with multi-tenant environments and operational excellence.

Location: EU or Ukraine
Type: Fulltime 
Start: ASAP

About project

Walking is a fitness app that helps users lose weight and get fit through the simplest activity — walking. The app offers personalized walking plans, step tracking, and progress insights to keep users motivated and consistent. By turning walking into a workout, Walking makes it easy to burn calories, improve endurance, and stay active without complicated workout routines.
 

Responsibilities

• Engaging with key stakeholders (product managers, marketers) to identify needs and shape the analytics strategy.
• Prioritizing tasks based on business value and potential impact, balancing urgent requests with long-term strategic initiatives.
• Building and maintaining dashboards, reports, and key metrics to support data-driven decision-making.
• Designing, running, and analyzing A/B tests to validate hypotheses, measure the impact of product changes, and drive continuous improvement.
• Collecting requirements and maintaining the event logging template to ensure accurate and comprehensive tracking of user interactions and key product events.
• Ensuring data quality, uncovering insights, and providing actionable recommendations to improve the product and marketing performance.
   

Requirements

• 2+ years of experience in a similar analytics role.
• Advanced SQL proficiency for querying and analyzing large datasets.
• Solid understanding of statistics, including experiment design, statistical tests, correlation analysis, and segmentation.
• Hands-on experience with BI tools such as Tableau or Power BI.
• Ability to effectively communicate insights, presenting analysis results clearly and compellingly.
• Experience in full-cycle product analytics — owning both product and marketing analytics, independently prioritizing analytical tasks, and driving data-informed decisions.
   

Would be a plus

• Python skills (pandas, data visualization, statistics) for data manipulation and analysis.
• Experience with subscription monetization products — understanding key metrics, user retention, churn analysis, and revenue optimization strategies.
• Basic knowledge of Data Science — familiarity with machine learning concepts, predictive modeling, or clustering techniques
   

Personal qualities

• Proactive and independent — taking ownership of analytics, driving initiatives, and making data-driven decisions without constant supervision.
• Excellent communication skills — clearly conveying insights, justifying decisions, and collaborating with stakeholders across teams.
• Attention to detail — ensuring accuracy in data analysis, reporting, and experiment evaluation.
• Business-oriented thinking — understanding how analytics impacts product growth, user experience, and revenue.
   

Mastery of the following technologies/tools the team uses:

• Tableau
• SQL
• Redshift
• Python
• Git

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

Requirements:

• 1+ year of experience in a similar position
• Strong understanding of animation principles, video editing, composition, and color theory
• Knowledge of AI tools (Midjourney, Runway, and others)
• Proficiency in Adobe After Effects and Premiere Pro

• Experience working with Illustrator and Photoshop to prepare assets for animation

   

Responsibilities:

• Create high-performing video creatives for various advertising platforms

• Participate in creative brainstorming sessions and competitor analyses

   

Nice-to-haves:

• Interest in social media trends, design innovations, motion graphics techniques, and new AI tools to create fresh, engaging, and trend-driven content

   

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

Description

As the Business Analyst for the Data Platform, you will be the vital link between our business stakeholders and the technical engineering team. You will be responsible for translating high-level business goals into clear, actionable requirements that will shape the development of our new analytics dashboards. Your work will ensure that the final product is not just technically sound, but that it delivers meaningful and impactful insights to the business.

Requirements

Required Skills (Must-Haves)

– Business Process Analysis: Proven experience in analyzing and documenting complex business processes.
– Requirements Engineering: Strong skills in writing clear and concise user stories and requirements documents.
– Data Literacy: Good understanding of database (DB) concepts, schemas, and data relationships.
– SQL: Basic to intermediate SQL skills for data exploration and validation.
– BI Knowledge: Familiarity with Business Intelligence (BI) concepts and experience working on BI or data warehousing projects.

– Hands-on Tableau Experience: Ability to build proof-of-concept reports and perform data exploration directly in Tableau.

Nice-to-Have Skills:

– Agile Certification: Formal certification in an Agile methodology, such as Certified Scrum Product Owner (CSPO).
– Data Governance Familiarity: Understanding of data governance principles.

– Proficiency in GenAI tools usage.

Job responsibilities

– Requirements Gathering: Lead workshops and interviews with business stakeholders to elicit, analyze, and document business requirements
– Translate to Technical Needs: Convert business needs into clear user stories and functional specifications for the data engineers and BI developer.
– Data Mapping & Analysis: Create source-to-target mapping documents and use SQL to explore source data, validate business rules, and ensure the technical team understands the data’s context.
– Dashboard Collaboration: Work closely with the BI Developer to design intuitive and effective Tableau dashboards that directly address the defined business questions.
– Facilitate Communication: Act as the primary communication bridge, ensuring there is a shared understanding between all project members and stakeholders.

– Collaboaration with Architect defining solution architecture and specifications

– Work closely with PM/Scrum master supporting Sprints/PIs plannings