Jobs at Djinni

🚀 Join RiskSeal as a Project Manager!

We are looking for a highly organized and technically-oriented Project Manager to join our team. In this role, you will be responsible for managing and executing projects across our product and engineering teams, driving efficient development processes, ensuring timely delivery, and helping structure our development and deployment pipelines. You will work closely with developers, Product designers, DevOps, TechOps, and leadership to align priorities, track progress, and remove blockers. This role is ideal for someone who enjoys working hands-on in a fast-moving startup environment and has a strong understanding of software development processes.

Responsibilities
● Own the end-to-end project management process for product and engineering initiatives.
● Work closely with leadership to translate business goals into actionable project plans and timelines.
● Coordinate day-to-day work across multiple teams, ensuring clear priorities, accountability, and progress tracking.
● Help structure and continuously improve development workflows, deployment processes, and release management.
● Identify risks and obstacles early, proactively work with the team to resolve issues, and keep projects on track.
● Facilitate sprint planning, stand-ups, retrospectives as needed.
● Maintain clear documentation of project requirements, technical specifications, dependencies, and timelines.
● Collaborate cross-functionally with product, engineering, DevOps, and other stakeholders.
● Contribute to optimizing internal processes to support scalability and operational efficiency as the company grows.

Requirements
● 2+ years of experience in technical project management, preferably in a SaaS or fintec startup environment.
● Solid understanding of software development lifecycles, deployment pipelines, version control, and cloud infrastructure.
● Experience working closely with software engineers, DevOps, and digital product designers.

● Strong organizational and time management skills, with the ability to manage multiple projects simultaneously.
● Excellent problem-solving skills and ability to navigate ambiguity.
● Strong interpersonal and communication skills; able to coordinate teams and communicate effectively with both technical and non-technical stakeholders.
● Experience with project management tools.
● Self-starter, detail-oriented, and comfortable working in a fast-paced startup environment.
● Technical background (CS degree, engineering experience, or strong technical exposure) is a strong plus.

📩 Ready to Join?
Send your resume and let’s achieve great results together! 

What We Offer

• A high-impact role in a fast-growing fintech startup.
• The opportunity to shape the future of alternative credit scoring.
• A flexible remote work environment with a focus on results.
• Competitive salary and benefits package.
• A chance to work with a team of passionate professionals in a rapidly evolving space.

Essential Duties/Responsibilities

• Write and maintain full stack code using Django (Python) and React (Typescript) to meet technical requirements and design specifications
• Follow test-driven development practices and ensure automated tests are written for every feature, bug fix, or refactor
• Build, test, and deploy scalable web applications and APIs
• Collaborate with product, design, and engineering teams to deliver features end-to-end
• Write clean, modular, and well-documented code
• Monitor application health using tools like Grafana, and participate in performance tuning and troubleshooting
• Integrate and experiment with AI tools/APIs (e.g., OpenAI/ChatGPT) to enhance platform capabilities
• Document application architecture, code structure, and workflows
• Participate in code reviews and contribute to improving engineering practices
• Stay up to date with modern frameworks, libraries, and best practices
   

Experience & Skills Required

• 2+ years of experience building web applications with Python and TypeScript
• Experience with AWS is preferred
• Experience with test frameworks like Pytest, Jest, or equivalent; belief in writing tests for every piece of logic
• Experience working with relational databases (e.g., PostgreSQL, MySQL) and ORMs
• Familiarity with monitoring tools such as Grafana, Prometheus, or equivalent
• Exposure to AI technologies and APIs, especially OpenAI's ChatGPT API, is a plus
• Strong understanding of software development principles including OOP, data structures, and algorithms
• Experience using Git for version control (GitHub, Bitbucket, etc.)
• Comfort with browser debugging tools like Chrome Developer Tools
• Excellent communication and time management skills
• Experience building and deploying at least 3 production-grade websites or applications (GitHub portfolio and/or live samples required)
• Prior experience in SEO or digital marketing is a plus

Advanced English proficiency required
 

Description:
You will build the UI for a trading terminal from scratch, so you need experience with chart libraries or be ready to learn.

Requirements:

- Experience with Angular, RxJS, and TypeScript

- Solid knowledge of HTML, CSS, and SCSS;

- Experience with Highcharts or other chart libraries 

Would be a plus:

- Knowledge of React

- Basic knowledge of .NET or Python 

- Angular SSR, Signals 

N-iX Games is a team of 200+ passionate professionals delivering top-quality games and VR solutions to leading game studios and startups worldwide. Our portfolio includes collaborations with Paradox Interactive, Wargaming.net, Supermassive Games, Trese Brothers, Tempo Storm, and other renowned names in the gaming industry.
 

We are currently looking for a Middle QA Engineer to join our team on an exciting new rogue-lite strategy game for PC and consoles. If you're passionate about games and committed to quality, we'd love to hear from you!
 

Responsibilities

• Develop and execute test cases, checklists, and test plans
• Perform functional, regression, GUI, smoke, and compatibility testing
• Identify, document, and report bugs in a clear and structured manner
• Test both PC and console builds of the game
• Ensure compliance with console TRC (Technical Requirements Checklist)
   

Requirements

• 2.5+ years of experience in manual QA testing
• Strong understanding of bug-tracking processes
• Experience creating test documentation (test cases, checklists, test plans)
• Hands-on experience testing PC games
• A true passion for video games — being an avid gamer is a must
• Intermediate English level or higher (written and spoken)
   

Nice to Have

• Experience with Unreal Engine 5 (UE5)
• Familiarity with RTS and strategy games
• Experience in performance testing
• ISTQB certification
• Ability to occasionally visit our Lviv office is a huge plus
   

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

About the Role:

We are looking for an experienced iOS Developer to design, build, and maintain high-quality iOS applications. You will work closely with designers, product managers, and backend engineers to deliver smooth, performant, and scalable mobile experiences for iPhone and iPad users.

Key Responsibilities:

• Develop and maintain iOS applications using Swift and SwiftUI (or UIKit where needed).
• Collaborate with product and design teams to define and implement elegant, intuitive UI/UX.
• Integrate RESTful APIs and work with JSON data.
• Apply modern iOS architecture patterns such as MVVM, Clean Architecture, or VIPER.
• Write modular, testable, and clean code using TDD principles.
• Participate in code reviews, testing, and continuous integration efforts.
• Monitor app performance and crash reports via tools like Firebase or Sentry.

Tech Stack & Tools:

• Languages: Swift (primary), Objective-C (if legacy support is required)
• Frameworks: SwiftUI, UIKit, Combine, CoreData
• Architecture: MVVM, Clean Architecture, VIPER
• Networking: URLSession, Alamofire
• Testing: XCTest, Quick/Nimble
• CI/CD: GitHub Actions, Bitrise, Fastlane
• Other: Firebase, Crashlytics, SPM/CocoaPods, Xcode

Required Skills:

• 3+ years of professional iOS development experience.
• Strong knowledge of Swift and iOS SDK.
• Experience building and publishing apps to the App Store.
• Understanding of Apple Human Interface Guidelines.
• Familiarity with RESTful APIs and modern app architecture.
• Solid experience with version control systems (e.g., Git).
• Good problem-solving skills and a proactive mindset.

Nice to Have:

• Experience with SwiftUI and Combine in production apps.
• Familiarity with accessibility, app security, and performance tuning.
• Knowledge of mobile analytics and A/B testing frameworks.
• Understanding of DevOps principles and CI/CD in iOS development.

We’re looking for a Senior Backend Engineer with deep expertise in Java and hands-on experience managing modern cloud infrastructure. This role focuses primarily on designing and building robust backend systems, while also contributing to the scalability and reliability of our AWS-based platform.

You will take technical ownership of key internal systems, including our Domain Management System (DMS) and internal Workspace web application. You’ll be responsible for backend feature development, API integrations, and automation workflows.

YOUR MAIN DUTIES: 

Backend Engineering

• Design, implement, and maintain backend services using Java and Spring Boot
• Develop batch-processing jobs and reusable components to support internal applications
• Build robust, maintainable REST APIs and integrations with external platforms (e.g., Affise, UptimeRobot, Cloudflare)

Internal Tools & Systems

• Maintain and evolve internal platforms such as admin dashboards and domain/campaign management systems
• Drive improvements in developer productivity, system reliability, and operational transparency

Infrastructure & Automation

• Collaborate on infrastructure design using Infrastructure-as-Code (CloudFormation or Terraform)
• Set up and manage monitoring, alerting, and auto-recovery mechanisms to support uptime and fault tolerance

Domain & SSL Management

• Oversee full lifecycle management for domain registration, DNS routing, SSL/TLS provisioning, and link tracking
• Ensure system compliance with security and performance best practices

YOUR ATTRIBUTES: 

• 4+ years of backend development experience, primarily using Java and Spring Boot
• Solid understanding of RESTful API design and system integration
• Practical experience with AWS services (e.g., EC2, S3, CloudFront, Route53) — or comparable services in GCP or Azure
• Familiarity with monitoring and recovery tools (e.g., CloudWatch, custom uptime checks)
• English fluency and strong communication skills within cross-functional teams

Nice to have

• Experience with Affise deep-link routing or media-performance domain setup
• Experience building Slack bots or other chatOps operations
• Interest or experience in AI-driven workflows or prompt-engineering

WHAT WE OFFER:

• An environment with high energy, flat hierarchy, positive attitude, and growth you would expect from a startup coupled with all of the security and benefits of an established company
• Competitive salaries and flexible work life balance
• Paid annual leave and sick leave
• Fun team building activities including annual company trip, parties and other benefits
• To work in a role that has a global scope for a company that has an international presence
• An inclusive environment of friends who happen to work together
• And much more…

As a Senior Product Analyst, you will be at the heart of our product decision-making, working cross-functionally with product managers, designers, engineers, marketers, and CRM teams. 

Your mission is to identify opportunities for product improvement, increase player lifetime value, and drive revenue growth using advanced analytics and CRO best practices. 🔸 

About us: Trino Partners is a partnership ecosystem that brings together a number of strong brands in the iGaming industry. We are a team united by a common mission: to solve complex problems and deliver effective solutions that have value and impact. 
Trino Partners is a place where ambitious brands grow together. 

We don't follow the market — we create it. 
🌎 We work with Tier 1 countries. 
🔸 Our values: These aren't just words — they're a way of thinking, a shared energy, and the foundation of our decisions through curiosity and ambition to scale. 
🔓 Openness — We are honest and trust each other. 
❤️ Passion — We are emotionally invested in what we do. 
🔍 Diving deep to really understand — We know how to do a Deep Dive. 
🎨 Creativity — New ideas, unconventional approaches, and innovation are how we think. 
✅ Focus on results — Getting Things Done.


🔸 You are definitely right for us if YOU have: 
• 4+ years of experience in product analytics, data science, or growth analytics, ideally within iGaming, online entertainment, or e-commerce; 
• proven track record of using data to improve product performance and grow revenue; 
• strong experience in AB testing, conversion optimization, and behavioral analytics; 
• advanced proficiency in SQL and experience with data visualization tools (Tableau experience is required); 
• familiarity with analytics platforms such as Amplitude, GA4, Mixpanel, or similar; 
• comfortable working with large datasets and complex user flows; 
• solid understanding of user segmentation, lifecycle metrics, retention analysis, and funnel analysis; 
• strong communication and storytelling skills — able to explain complex data insights to non-technical audiences; 
• experience working in agile, cross-functional product teams.

🔸 Your tasks will include: 
• analyze product and user behavior data to identify bottlenecks, drop-offs, and opportunities for improvement across the player journey; 
• partner with Product Managers and Retention Managers to define KPIs, success metrics, and AB testing hypotheses; 
• design, execute, and analyze AB and multivariate tests to evaluate product changes, promotions, and feature rollouts; 
• develop dashboards and reports that provide actionable insights for stakeholders across departments (Product, Marketing, CRM, VIP, etc); 
• drive product and funnel optimization through data-driven CRO initiatives — including registration, onboarding, deposit, gameplay, retention, and reactivation flows; 
• segment and model player behavior to identify high-value cohorts and key retention drivers; 
• proactively monitor product and business performance, detect anomalies, and highlight trends that require action; 
• support data-driven roadmap prioritization by quantifying business impact and opportunity size.

🔸 Will be plus: 
• experience in Tier 1 iGaming markets; 
• knowledge of player value modeling, churn prediction, or real-time personalization.

🚀 What we offer: 
• professional and career growth — you will work in a company that supports initiative, invests in development, and encourages growth within the team; 
• interesting tasks that require creative thinking and non-standard solutions; 
• a strong, respected, and supportive team that values results and humanity; 
• training and development: the opportunity to attend courses, training sessions, and specialized events at the company's expense; 
• flexible work schedule and the possibility of remote work; 
• paid sick days and vacation.

We’re seeking an innovative and passionate Digital Marketing Specialist to join our team!

Opinion Corp is an international product company with 18 years of experience in customer service and consumer advocacy.
We’ve created one of the most popular English-speaking online platforms for collecting reviews and complaints about companies, goods, and services in the Western market — PissedConsumer.

PissedConsumer’s mission is to build communication bridges between consumers and brands to help them achieve successful outcomes.

Skills & experience:

• Advanced English: excellent written and verbal communication skills
• 4+ years in marketing roles
• Excellent research and analytical skills
• Proficient negotiation skills for collaborations and sponsorships
• Experience of working with foreign markets (the American market will be a plus)
• Previous experience in B2C engagement
• Knowledge of current email marketing trends and guidelines
• Knowledge of SEO (basic), keyword research, website analytics tools (e.g., Google Analytics, Ahrefs, Clarity), Mailgun, PPC and Jira
• Experience working in IT companies, digital marketing agencies, or consulting firms will be a plus

Tasks & responsibilities:

• Conducting research and analysis to identify the target audience’s needs and pain points
• Working closely with BA and the Product Owner to improve the product market fit
• Developing and executing marketing strategies to increase online traffic, elevate brand awareness, and generate leads
• Creating promotion strategies for the new consumer services and products
• Gaining potential leads and transforming them into customers
• Launching new B2C services into the market
• Creating content for email marketing and digital ad campaigns
• Optimizing marketing campaigns, including email marketing and digital advertising
• Communicating with the development team to gain effective results of campaign performance
• Monitor and report on the performance of marketing campaigns
• Researching and analyzing creative strategies and tactics across the niche, including competitor analysis
• Staying updated on industry trends and competitors’ digital marketing strategies by actively tracking and analyzing the market

We offer:

• A full-time job
• Flexible working hours
• Paid vacation and sick leave
• Managing your taxes and accounting
• Career and professional growth opportunities
• Optional benefits package that includes Health insurance, Gym membership, English courses, compensation of certification, courses, and training
• Creative and lively team of IT specialists, online team buildings, adequate management, and zero unnecessary bureaucracy

About Us
At Mamma Mia Covers LLC, we don’t just sell home products — we deliver comfort, style, and functionality to every interior. Since 2018, we’ve been building a next-generation home & living brand for the U.S. and Canadian markets as the #1 global distributor and top-priority partner of the Italian factory Paulato.

Our signature product — stretch-fit slipcovers — is protected by an international patent and offers a unique blend of design and innovation unmatched in the market.

Why We Stand Out

We’ve been recognized as one of the fastest-growing companies in the U.S. according to Inc. 5000 in 2023, and were nominated as: 

• Top 50 fastest-growing companies in the Consumer Products category in the U.S.
• Top 100 fastest-growing companies in Florida
• Ranked among the Top 1000 fastest-growing private companies in the US 

Each month, our team of 30+ professionals processes over 4,000 orders through platforms like Amazon, Shopify, and others, combining automation, data, and human creativity. We work in a remote or hybrid environment, use smart tools (Asana, AI, ShipStation, etc.), and foster a transparent, empowering environment where growth and ownership go hand in hand.

Your Mission as a Manager of Influencer and Affiliate Partnerships

To play a key role in growing our Amazon business by building powerful connections with affiliates and influencers.

We’re looking for someone who’s passionate about digital marketing, confident in negotiation, and motivated by seeing their efforts turn into real revenue.

What We Offer

Financial Stability

• Competitive salary in USD
• Timely and regular payments
• Compensation for accounting services (for contractors/PE)

 Flexible Work Format

• Remote or hybrid work options
• Full-time employment tailored to your work pace
• Transparent, paid 2-month probation period

Growth & Support

• Coverage of professional courses and certifications
• Access to educational resources
• Freedom to implement new tools and processes
• Career growth opportunities

Care & Comfort

• Clear vacation policy
• Extra days off for important personal events
• A day off on your birthday 
• The supportive team where your contribution is truly valued
  
   

What We Expect from You

• 1+ year in marketing, digital marketing
• Experience in influencer marketing or affiliate marketing
• Basic knowledge of Amazon ecosystem
• Understanding of key marketing metrics (CTR, CPC, ROAS) and funnel's steps
• Negotiation and communication with partners (English level: Intermediate or higher)
• General understanding of digital marketing principles and traffic generation
• Experience with outreach and CRM tools (e.g., HubSpot, Impact, Levanta)
• Proactivity and initiative
• Creativity and idea generation
• Attention to detail
• Responsibility and ability to work independently

• Interest and motivation to grow in Amazon marketing and e-commerce

   

Your Responsibilities

• Scale external traffic channels to drive Amazon sales growth
• Identify, reach out to, and onboard new affiliate and influencer partners
• Build and manage long-term relationships with affiliates and influencers
• Launch and optimize campaigns to improve reach, engagement, and conversions
• Track key performance metrics (CTR, CPC, ROAS, etc.) and report on campaign effectiveness
• Collaborate with internal teams (marketing, creative, product) to support campaign execution
• Research trends and new opportunities in affiliate and influencer marketing
• Ensure all campaigns align with Amazon marketplace strategy and brand guidelines
• Source and collaborate with UGC creators to grow the brand’s content library with relevant, high-quality assets

Why Choose Us?

At Mamma Mia Covers, we create an environment where your skills can develop and bring real benefits to our clients. We value reliability and innovation, supporting each individual on their path to professional growth. If you resonate with our values of reliability and creativity and want to grow with us, we look forward to receiving your resume!

Exolix is a dynamic and innovative Web3 company dedicated to providing instant crypto exchange services and solutions for fintech companies. With a commitment to excellence and passion for blockchain industry, we have been a leader in Web3 crypto swap services for 6 years. As we continue to expand our reach and influence, we are seeking a highly motivated and experienced Recruiter to join our team and propel our growth.

Position Overview:

We are looking for a results-driven Recruiter with a proven track record in closing vacancies. The ideal candidate will have exceptional communication skills, the ability to identify top talents and suitable candidates, and a thorough understanding of hiring processes. As a Recruiter, you will play a key role in forming teams for further growth of the company.

Responsibilities:

• Searching for and selecting suitable candidates using various resources.
• Managing the entire recruitment process, from the initial interview to onboarding the specialist onto the project.
• Developing and implementing candidate search strategies.
• Conducting initial CV assessments and online interviews, including those in English.
• Utilizing job sites, social networks, and specialized forums.
• Engaging in headhunting activities.
• Building and maintaining strong relationships with candidates and keeping in touch with potential candidates.
• Maintaining and systematically updating the internal candidate database.
• Preparing test tasks for candidates.
• Preparing onboarding documents for candidates.
• Reporting on the selection process.
• 80% recruiting, 20% supporting to CEO

Key skills and qualifications:

• 2+ years of proven recruitment experience in the crypto/blockchain/fintech industry;
• Experience in closing positions of various levels of complexity.
• Strong interpersonal and communication skills.
• Headhunting experience.
• Proficiency in utilizing diverse sources for finding specialists.
• Knowledge of English at the level of Upper-Intermediate and above.
• Having an existing candidate database is an advantage.

What we offer:

• Remote employment opportunities.
• Monday to Friday flexible schedule.
• Competitive salary depending on the experience.
• Partial company coverage for educational and training expenses.
• Performance-based bonuses.

Kindly state your salary expectations in your CV.

Big product software company is looking for a Linux C Developer. Remote work, high salary + financial bonuses (up to 100% of the salary), regular salary review, interesting projects, good working conditions.

REQUIREMENTS:

- Linux C development experience from 3 years;

- At least 1 year of practical skills with Linux Kernel;

- Higher technical education;

- Technical English (higher level is advantage).

COMPANY OFFERS:

- Employment under gig-contract, all taxes are paid;

- Flexible working hours;

- 28 days of paid vacation + 15 days at your own expense;

- Paid sick leave;

- Medical insurance (with dentistry and optics), including the children;

- Opportunity to become an inventor of international patents with paid bonuses;

- Career and professional growth;

- Own base of courses and trainings;

- Office in the Kyiv city centre / remotely;

- Provision of necessary up-to-date equipment;

- Regular salary review and financial bonuses (up to 100% of the salary);

- Bonuses for wedding, birth of children and other significant events;

- Paid maternity leave;

- Paid lunches, tea, coffee, water, snacks;

- Discounts to company's products, services.

OTAKOYI is in search of a proactive HR Lead who can embrace our existing processes and also bring new ideas to enhance employee engagement. Our team consists of HR professionals and recruiters who work closely together on talent acquisition, onboarding, and personnel development. We care deeply about our people and strive to support each other during these challenging times. We would be delighted to have you join our team!

Responsibilities:

HR Strategy & Planning:

• Define and coordinate quarterly HR goals, strategies, and priorities.
• Monitor and analyse HR metrics and trends; generate insights and reports for senior leadership.
• Design and implement eNPS surveys; analyse results, identify areas for improvement, and develop action plans.

Team Leadership & People Management:

• Provide leadership and mentorship to the HR team, including direct supervision of the HR Manager.
• Conduct regular 1:1s, performance reviews, feedback sessions, and goal-setting meetings with team members.

Core HR Operations:

• Oversee onboarding and offboarding processes, including exit interviews.
• Facilitate and refine performance review processes and employee check-ins.
• Conduct culture and engagement conversations to support employee wellbeing.
• Organise and facilitate team meetings and provide day-to-day HR operational support.

Recruitment & Employer Branding:

• Participate in final-stage (third-round) interviews for key roles if needed.
• Collaborate with the marketing team on employer branding initiatives and HR communications.
• Support the promotion of internal and external HR-related events.

Benefits & Events Management:

• Lead the development, implementation, and improvement of the company’s benefits system.
• Design and execute internal event concepts; manage logistics and encourage engagement.
• Coordinate participation in external HR events and liaise with external partners (e.g., IT Cluster).

Process Optimisation, Policies & HR Systems:

• Administer and optimise HR processes within the PeopleForce system.
• Oversee the entire performance review cycle using PeopleForce.
• Develop, maintain, and update internal HR policies to align with company values and legal requirements.
• Collaborate with the design team on visual materials for policies and branded HR content.

Skills and Qualifications:

• 3+ years of HR experience (1 year in a leadership role is nice to have).
• Proficiency in HR software systems (People Force).
• Background in the IT domain.
• English level: B2 (Upper-Intermediate) or higher.
• Strong knowledge of HR best practices
• Excellent organizational and multitasking abilities.
• Exceptional interpersonal and communication skills.
• Creative mindset for developing employee engagement initiatives.
• Experience in event planning and budget management.
• Ability to collaborate effectively with cross-functional teams.
• Ability to visit the Lviv office when necessary.

What do we offer:

We offer the opportunity to be part of an ambitious team and an experience-driven company, allowing for rapid and comprehensive career growth. Do you think that’s all that we can offer? Just have a look at our benefits and bonuses below:

💰Paid vacations and sick leaves;
💸Fair remuneration based on your self-development results;
📢Referral program for candidate recommendation;
🤱Loyal maternity leave policy;
📝Accountant support and tax coverage;
📑Courses of English with a professional teacher;
📚Educational training within the company and outside.
💺Ability to combine remote work and office;
🎉Regular parties and team buildings, and different funny activities.

We are looking for an experienced Project Manager with a strong background in delivering mobile applications to production, including successful releases to the App Store and Google Play. You will be responsible for overseeing the end-to-end project lifecycle, coordinating cross-functional teams, and ensuring timely and high-quality delivery of mobile products.

Key Responsibilities:

Lead and manage mobile app projects from initiation to release and post-launch support

Collaborate with developers, designers, QA, product owners, and stakeholders to define project scope, goals, and deliverables

Plan and track project timelines, resources, and dependencies

Ensure smooth submission and approval processes for App Store and Google Play releases

Manage risk, resolve issues, and communicate project status regularly to all stakeholders

Work closely with QA to coordinate testing and release readiness

Support continuous improvement of processes, documentation, and team performance

Requirements:

3+ years of project management experience in software or mobile development

Proven experience delivering mobile apps to the App Store and/or Google Play

Solid understanding of mobile development lifecycles, app store guidelines, and release processes

Strong organizational and communication skills

Experience with Agile/Scrum methodologies

Proficiency in project management tools (e.g., Jira, Trello, Asana, Confluence)

Ability to manage multiple priorities and adapt to change in a fast-paced environment

We are looking for a Head of Customer Support to lead and scale our global support operations for a fast-growing online gambling product. This role is essential to delivering a seamless and responsible player experience across multiple markets and platforms.
Key Responsibilities

Strategy & Operations

• Build, lead, and continuously improve the customer support function, ensuring round-the-clock coverage and fast response times.
  Hire, train, and manage a multilingual CS team
• Foster a high-performing, player-first culture with a focus on empathy and efficiency.
• Oversee day-to-day support operations, ensuring consistent, friendly, and efficient communication with players.
• Handle escalations and high-risk cases, working closely with Compliance, Risk, and Product teams.
• Ensure alignment with Responsible Gambling practices and AML/KYC procedures.
• Collaborate with Product and Tech teams to optimize support tools (CRM, ticketing systems, chatbots).
• Requirements
• Proven experience as Head/Lead of CS or Operations in iGaming, gambling, or a high-volume digital product.
• Strong leadership and people management skills, with experience scaling teams.
• Familiarity with CRM systems (Zendesk, Salesforce, etc.), live chat platforms, and CS analytics.

About the Project:

We’re collaborating with a leading company in financial crime prevention and fraud detection. Their platform empowers businesses to assess risk in real time, processing millions of data points per second to detect and prevent fraudulent activity on a global scale.

Currently, we are in the migration phase, modernizing the API infrastructure to ensure seamless compatibility between legacy and new systems. After this phase, we’ll move into platform enhancement, focusing on performance optimization, feature expansion, and system scalability.

You’ll join a highly skilled team working on real-world challenges with high-load systems, modern cloud-native solutions, and advanced communication protocols. This is an excellent opportunity for someone eager to grow fast and gain hands-on experience with cutting-edge technologies in a demanding but rewarding environment.

Project Highlights:

• Current focus: Migration and modernization of legacy API infrastructure.
• Next phase: Platform enhancement, scalability improvements, and feature development.
• Load profile: High throughput, real-time fraud detection.
• Team: 2 Back-End Developers, 1 Solution Architect, 1 Project Manager.
• Methodology: Agile (Scrum), 1-week sprints, daily stand-ups, regular demos.
• Tooling: Slack, Jira, Google Meet.

What You’ll Do:

• Design and implement scalable, cloud-native Kotlin-based microservices.
• Contribute to API migration and performance optimization efforts.
• Leverage Kafka and gRPC for high-throughput, efficient communication between services.
• Work with PostgreSQL (Yugabyte) and jOOQ to optimize data operations.
• Deploy and manage services in AWS and GCP using Kubernetes and Docker.
• Collaborate with DevOps engineers for streamlined, containerized deployments.
• Engage with stakeholders to ensure seamless integration and alignment on goals.

What We’re Looking For:

• Proven experience with Kotlin and Spring Boot in production environments.
• Deep understanding of microservices architecture, API development, and cloud platforms.
• Solid knowledge of Kafka, including Kafka Connect and transactional outbox/inbox patterns.
• Hands-on experience with gRPC and Protobuf for service-to-service communication.
• Proficiency in PostgreSQL, Yugabyte, jOOQ, and SQL performance tuning.
• Experience with Kubernetes, AWS, GCP, and containerized environments.
• Strong problem-solving skills and ability to make architectural decisions.
• Great communication skills and the ability to collaborate with both technical and business teams.

Why Join FreySoft?

🌍 International team within the EU time zone, flexible schedules.

🚀 Cutting-edge technologies and high-load, real-world challenges.

🎯 Growth-focused culture — grow into leadership, own features, or mentor juniors.

💡 Innovative environment — leverage AI/LLM tools to boost development speed and quality.

💰 Competitive compensation based on experience and skills.

🤝 Collaborative and professional team that values initiative, autonomy, and continuous learning.

At FreySoft, we believe in empowering developers to drive innovation and grow through real impact. If you’re passionate about backend development, love solving complex problems, and want to work with some of the most modern tools in the industry — let’s talk.