Jobs Customer/Technical Support

💻 About the Role

We’re looking for motivated Support Agents to join our team and provide top-quality assistance for international iGaming projects. If you’re customer-focused, detail-oriented, and ready to grow in a dynamic environment, this could be the role for you!

📝 Key Responsibilities

• Manage chat and ticket support across platforms.
• Set the right tone and actively engage on the community forum.
• Handle pending withdrawals in coordination with the Payment team.
• Process loyalty program requests. 
• Manage KYC verification inquiries and collaborate with the Anti-Fraud team.
• Follow internal procedures and work toward KPI targets. 

👨‍🔬 Requirements

• English B2 (both written and spoken). 
• 1+ year experience in online gambling, understanding of the market.
• Familiarity with ticketing systems (Zendesk, LiveChat, or similar).
• Flexibility to work in a fast-paced environment with night shifts. 

🎁 What We Offer

• Competitive salary. 
• Exciting technical challenges and complex tasks that help you grow.
• A strong senior+ team to collaborate with and learn from. 
• Minimal bureaucracy — maximum impact. 
• Flexible processes, quick decisions. 
• Remote-first approach: work from wherever you want (or come to the office). Investment in learning: internal knowledge sessions, external courses, certifications. 
• Work-life balance: no overtime, no micromanagement. 
• Modern equipment: MacBook, Starlink, PowerBank — everything needed for productivity. 
• Parental bonuses and support for newborn children. 
• Many other internal perks that are better shown than described. 

🌟 Why us?

We keep up with technology and best practices. We create our own social gaming projects in crypto, blockchain, and finance.

Location: Remote

Schedule: 2/2
 

From transaction monitoring and incident response to merchant support and payment flow control - this is where support meets real-time fintech operations.

We are building a new payment company focused on iGaming and other high-risk industries.
The company provides full-scale payment infrastructure for merchants operating in complex markets: processing, multi-PSP routing, settlements, and global payment orchestration.

To ensure system stability 24/7, we are looking for a Technical Support Specialist (L1–L2) who can operate across both day and night shifts - monitoring, reacting, and resolving issues in real time while keeping payment flows stable and merchants fully supported across multiple GEOs.

Your Mission

Ensure uninterrupted operation of payment infrastructure during both day and night shifts by monitoring systems, responding to incidents, and supporting merchants with speed, precision, and ownership.

What You Will Do

Monitoring & Incident Response

• Monitor payment systems, gateways, and infrastructure (Grafana, internal tools, alerts)
• Detect incidents, anomalies, and performance issues in real time
• Perform initial diagnostics and troubleshooting
• Escalate complex issues when needed

Merchant Support & Communication

• Handle merchant requests via HelpDesk, Telegram, and email
• Provide clear, structured, and timely responses
• Support merchants with operational and technical issues
• Maintain high-quality communication under time pressure

Payment Flow Control

• Monitor transaction statuses, routing, and processing flows
• Track payment behavior across PSPs and internal systems
• Identify inconsistencies, delays, or failures in payment processing
• Ensure smooth execution of payment operations

Technical Checks & Operations

• Validate API requests, responses, and logs
• Perform basic technical checks and issue verification
• Execute operational tasks: creating entities, configuring routes, managing limits and statuses
• Work with internal systems and dashboards

System Improvements & Knowledge Base

• Participate in testing new features and system updates
• Document incidents, solutions, and edge cases
• Maintain internal knowledge base

• Contribute to process improvements within the support function

   

Ideal Candidate Profile

Experience & Background

• 2–3+ years in technical support / monitoring / operations
• Experience in fintech, payments, or high-load systems is a strong advantage
• Understanding of merchant support processes

Technical Skills

• Basic understanding of payment systems and transaction flows
• Experience with APIs, JSON, logs
• Ability to troubleshoot using metrics and monitoring tools
• Familiarity with HelpDesk systems, Slack / Telegram
• English — ability to read technical documentation

Soft Skills

• High attention to detail and responsibility
• Stress resistance and ability to work in real-time environments
• Fast reaction and decision-making
• Structured communication
• Proactive, hands-on approach
• Readiness to work both day and night shifts

Why Join Us?

• Work inside real-time payment infrastructure in high-risk fintech
• Direct impact on critical payment operations and merchant success
• Opportunity to build and shape the support function in a new company
• Exposure to complex payment systems, PSP integrations, and global flows
• Fast-growing international environment with strong technical leadership
• Clear growth path within Support / Operations (L2 → L3 → Ops / Product / Payments)
• High level of ownership and real influence on processes and decisions

About the Role:

We are building a strong support team for our US client — an online furniture store — and looking for a Customer Support Representative to deliver outstanding customer experience.

Requirements:

• Upper-Intermediate (B2) spoken and writing English
• 1+ year of experience in Customer Support/Customer Care
• Ability to resolve challenging situations and focus on the client's needs
• Client-oriented mindset
• Ability to handle stressful situations calmly and professionally 
• High attention to detail
• Working evening shifts (15:00–24:00 Ukrainian time)

Key Responsibilities:

• Communicating with customers via phone, chat, and email
• Managing support tickets and ensuring timely resolution
• Handling calls with customers and vendors
• Providing high-quality service and maintaining customer satisfaction
• Collaborating closely with the US Customer Care team

We offer:

• A full-time job
• Paid vacation and sick leave
• Managing your taxes and accounting
• Optional benefits package that includes Health insurance, Gym membership, English courses, compensation of certification, courses, and training
• Creative and lively team of IT specialists, adequate management, and zero unnecessary bureaucracy

Sii Ukraine is a subsidiary of Sii Poland — the leader in IT, engineering, and consultancy services with over 7500 IT experts in Poland and more than 250 prestigious customers. We are looking for ambitious and top-quality professionals to join our project teams.

We are looking for a Help Desk Specialist to join our team at Sii Ukraine. You will join a Service Desk Team for one of the biggest delivery companies. You will take responsibility for troubleshooting issues with computer hardware and providing general IT assistance.

Your tasks:

• Prepare laptops for new employees and recover laptops for terminated employees
• Perform user support for the current hardware present in our office
• Provide ticket management and basic Network support with the help of our network team
• Conduct the inventory process
• Order and collect hardware
• Configure access card
• Find and interact with local hardware providers or partners
• Propose a technical solution to the local issue reported

Requirements:

• At least 2–3 years of experience in user support (Apple or Linux workstations)
• Ability to be physically present in the Kyiv office (Arsenalna metro)
• Experience in IT processes and helpdesk tasks
• Very good communication skills
• Good knowledge of English — min. B2
• Tax Residence in Ukraine is required, and fluency in the Ukrainian language

Join Ajax Systems, the leading manufacturer of cutting-edge Ajax wireless security systems with smart home capabilities. As a full-cycle company, we take pride in our ability to transform ideas into innovative products through development and mass production.

With a diverse range of 170+ devices, the Ajax line safeguards premises against burglary, fires, and floods while providing seamless control over electrical appliances. Our solutions have earned us Europe's highest security awards, solidifying our position as a trusted name in the industry.

Ajax is a Ukrainian success story, fueled by immense strength and boundless energy. We currently protect over 1,800,000 users in 170 countries worldwide. As our company continues to thrive, we are constantly seeking active individuals to join our team and contribute to our ongoing growth.

Right now, we have an exciting opportunity for a Support Engineer with a strong command of English.

As part of our dedicated support team, you will assist customers from all corners of the globe, providing round-the-clock assistance through various channels. We're proud of our ability to communicate in multiple languages, enabling us to promptly address and resolve user issues.

To excel in this role, we're seeking a passionate and talented Technical Support Engineer who can:

• Respond to customer inquiries promptly and professionally via phone, email, and live chat.
• Investigate and troubleshoot client issues related to our products and services, ensuring swift resolution.
• Escalate complex problems to the appropriate team when necessary.
• Document and track customer interactions and problems using our efficient customer relationship management system (CRM).
• Educate customers on the features and benefits of our outstanding products and services.

Key requirements for this role:

• Knowledge of the basics of physics and electrical engineering, empowering you to handle technical queries effectively.
• Intermediate or higher level of English proficiency.
• Experience in customer communication, ensuring you understand their needs and can provide exceptional support.
• Familiarity with CRM systems (Jira, Confluence, etc.) is. a plus
• A degree in tech/engineering as a plus.

In return for your dedication and contributions, we offer:

• Working in dynamically growing multinational and multicultural Group.
• Ability to add value to the business by applying your knowledge and skills.
• Ajax security system kit (you will be a part of the beta-testing program and will be able to test new devices and features before official release).
• Full-time working schedule.
• Medical insurance.

If you are ready to join a forward-thinking company that values innovation and customer satisfaction, while offering a vibrant work environment, then apply now to become a part of our exceptional team at Ajax Systems. 

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

We’re currently expanding our team for one of our partners, and looking for a Customer Support Representative (German Desk, Middle level) to join our international customer care team.

If you enjoy helping customers, can dive deep into requests, and stay calm, empathetic, and professional — this role is for you!

Required experience and skills:

• 6+ months of experience as a Customer Support Representative;
• German — C1+ (both written and spoken, close to native);
• English — B2–C1;
• Excellent verbal and written communication skills;
• Strong empathy, emotional intelligence, and active listening skills;
• Ability to stay focused under pressure and handle multiple requests simultaneously;
• Attention to detail and ability to deeply analyze customer requests;
• Proficiency in MS Office, ticketing systems, and email management tools.

Your future responsibilities include:

• Resolving all inbound and outbound support requests according to internal guidelines;
• Providing customer support via e-mail, chat, and phone;
• Escalating tickets to mentors and team leaders when needed;
• Maintaining high-quality standards in every customer interaction;
• Giving feedback on processes and sharing ideas to improve customer satisfaction.

Performance expectations (first 6 months):

• Minimum 50 points per hour (PPH) per shift
  (1 e-mail = 1 point, 1 chat or call = 2 points);
• Strong focus on quality and detailed handling of customer requests.

Why EverHelp:

• Work in a dynamic international environment with interesting customer requests;
• Opportunity to collaborate with European markets and clients;
• 20 paid vacation days;
• 10 paid sick leaves (medical confirmation required);
• Wellness & Educational Bonus;
• No time tracker;
• Contract-based cooperation;
• Trial period — 3 months;
• Flexible shifts:
  • 08:00–16:30 CET (30-minute break)
  • 08:30–17:00 CET (30-minute break)

Career growth opportunities:

• Quality Control Agent;
• Customer Support Team Lead.

Recruitment process:

1. Intro call with a TA Specialist;
2. Test assignment (2 hours to complete);
3. Interview with Hiring Managers;
4. Final 30-minute interview with the client.
   
   Join EverHelp and become part of a team that turns customer service into an art!

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for a variety of products worldwide at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've preserved all our workplaces and, most importantly, continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

We’re currently expanding our team for one of our partners, and looking for an Order Entry Manager (Junior+ level) to join our international customer care team.

If you enjoy handling customer requests via email, are detail-oriented, and can maintain focus under high-volume work — this role is for you!

Required experience and skills:

• 6+ months of experience in Customer Support;
• Fluent written German (email only, no voice) — strong grammar, natural phrasing, professional email tone;
• Critical thinking and ability to logically analyze cases;
• Strong attention to detail; ability to follow instructions precisely;
• Ability to structure written communication clearly and concisely;
• Ability to ask clarifying questions instead of making assumptions;
• Familiarity with email management tools (Dixa preferred).

Your future responsibilities:

• Process ~15,000 emails per year (~1,250/month, up to 60/day);
• Handle email orders via Dixa;
• Maintain a 24-hour response time; target Average Handling Time (AHT) 4–6 minutes (6–8 minutes allowed during onboarding);
• Ensure high-quality standards in every interaction;
• Report KPIs to the Sales team at Contorion;
• Share feedback and improvement ideas for processes.

Work schedule and conditions:

• Mon–Fri, 9:00–18:00 CET (1-hour lunch break);
• After probation: flexible start/end times if KPIs are met;
• No time tracker;
• Benefits: paid vacation and sick leaves;
• Contract-based cooperation;

Why join:

• Work in a dynamic international environment;
• Handle interesting customer requests;
• Opportunity to collaborate with European markets and clients.

Recruitment process:

1. Intro call with a TA Specialist;
2. Test assignment;
3. Interview with Hiring Manager;
4. Bar-raising.
    

Join EverHelp and become part of a team that turns customer support into an art!

🚀 Hi! Welcome to Megafair — an international startup provider in the skill-based and slot iGaming niche, where excitement meets intellectual challenge. We create high-quality, innovative gaming products that set new industry standards and captivate players worldwide.

With a truly global team, we work across multiple markets, blending creativity, technology, and expertise to deliver exceptional gaming experiences. Our vision is bold, and our plans are big — this is your chance to join us from the ground up and grow together with a fast-scaling startup.

If you’re ready to be part of a team where every idea matters, challenges inspire, and achievements are celebrated, Megafair is the place to make your mark.

REQUIREMENTS

• 2+ years of experience in iGaming integrations or a similar technical role;
• Experience on the provider side, including work with operators, aggregators, and platform integrations;
• Solid understanding of API, network routing, logs, and basic troubleshooting;
• Experience with task management tools (Jira or similar);
• English level B2+ (spoken and written);
• Strong problem-solving and communication skills;

• Proactive, results-oriented, able to “get things done”.

   

WE OFFER

• Compensation: competitive salary;
• Tech tools: modern technical equipment;
• Time Off: 20 vacation days, 10 sick days annually;
• Work-Life Balance: flexible remote, options without time tracking;
• Language Learning: reimbursement for foreign language courses;
• Support network: work with a team you can learn from and every day;
• Diversity: we pride ourselves on our international working environment;
• Power supply: compensation for electricity, power banks, generator fuel, etc.;
• Professional Growth: emphasis on internal promotions for career advancement.

RESPONSIBILITIES

• Manage integrations with partners; 
• Provide technical support during and after integration;
• Monitor integration progress and timelines;
• Communicate with external partners and internal teams;
• Ensure stable launches and smooth go-live processes.

CANDIDATE JOURNEY

Interview with Recruiter - Interview with Manager - Interview C-level

Diya is experiencing sustainable growth and we are currently looking for new team members to join our technician team. This job opening has arisen due to the rapid promotions of our existing specialists.

If you are enthusiastic about technical things and possess theoretical and hands-on skills, even if you do not have any prior work experience, we encourage you to send us your resume. We require that you have a strong desire to work in this field, and communication and written English skills at least at the B1 level.

We are a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

Diya is currently looking for a Technical Support Engineer for a full-time position, who is tech-savvy with excellent troubleshooting skills to join us.

The position is for our first level of support working directly with end-users to resolve technology issues remotely for our nationwide client base. An engineer will be exposed to multiple desktops, network, and server technologies in our diverse customer infrastructure environments. The L1 position responds to, resolves, and escalates incoming technical client issues and requests submitted by phone, e-mail, chat, or ticketing system, focusing on superior customer service. There is a paid trial period of 3 months for this position.

Responsibilities for Technical Support include but are not limited to the following:

Provide expert remote desktop support and basic server administration with a focus on:

• Client satisfaction.
• Service delivery quality.
• Technical excellence.

Qualifications:

• Experience with Windows operating systems and office applications.
• Excellent troubleshooting skills.
• Excellent communication and people skills.
• Ability to learn new technologies quickly.
• Ability to work within tight deadlines.
• Ability to multitask and perform under pressure.
• Readiness to different time shifts (our operations are 24/7).
• Detail-oriented, self-motivated, punctual, quick-thinking, creative and proactive.
• Intermediate level of English (both spoken and written).
• Experience with the Microsoft 365 platform would be a big advantage.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

NOC Engineer role responsibility is to serve as Atlas’ front line for alerts & requests. Our multinational team of Network Operation Center engineers addresses issues with end-user devices, cloud technologies, and basic network troubleshooting. The NOC offers both leadership and technical career progression opportunities. This role is a full-time (40 hours/week) contract.

Responsibilities:

• Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts.
• Resolve requests, primarily consisting of scheduling after-hours maintenance and device/new customer onboarding.
• Communicate with vendors and customers as a point of contact; Coordinate maintenance, after-hours repair, and patch remediation.
• Projects, as assigned by managers, for the NOC and Support teams.
• Documentation, maintaining knowledge base, new articles, and content improvements.
• Recommend and improve processes to drive better outcomes.

Requirements:

• Microsoft Windows Desktop & Server OS
   
  • General familiarity with all currently-supported versions of Windows, with an emphasis on Desktop issues
  • OS & App Patching, OS Upgrades, Failure Remediation
  • Cloud Products & Technologies
  • Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS
  • Identity Management, Authorization, and Security (Azure AD, Okta)
  • EMM/MDM tools (InTune, AirWatch)
  • Backups & Disaster Recovery
• E-Mail Technologies
   
  • General Mail Flow Troubleshooting, Archiving, Retention, Compliance
  • Proofpoint, Mimecast, Global Relay
• Networking
   
  • Comprehension of network protocols (TCP/IP, VPN, DNS, DHCP)
  • Diagnostic toolkit in Layer 1-3 functionality
• Security
   
  • Resolve alerts as raised by SIEM/SOC providers, Anti-Virus
• Great communicators, able to speak at a conversational English level
• 3+ years of general IT experience, primarily in server, infrastructure support, and networking/circuits
• 1+ years of network experience, including knowledge of ITIL-based Service Operations
• Passionate about delivering consistently positive experiences to our customers
• Strong diagnostics toolkit; approaches an incident with logic, conscientious of time spent on a given issue

Desirable Qualities:

• Experience working in an MSP/Consultancy environment.
• Experience with related tools such as OpsGenie, PageR Duty, PRTG, Scripting with PowerShell, Automate Script, and Azure Functions.
• Strong knowledge of RMM tools such as ConnectWise Automate, SolarWinds, Nagios, CloudWatch, or Zabbix.
• Able to design monitors to look for problem conditions in customer environments.
• Able to design scripts to address faults automatically.
• A degree in a relevant field (Computer Science/Computer Engineering).
• Certifications such as CompTIA A+, Server+, Network+ or similar.

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Working Hours Offered, No Rotation or On-Calls

• US EST Weekday 2nd Shift — Includes 1h unpaid lunch: Monday-Friday 2 PM-11 PM EST

OR

• US EST Weekday 1st Shift — Includes 1h unpaid lunch: Monday-Friday 6 AM-3 PM EST

OR

• US EST Weekday 3rd Shift — Includes 1h unpaid lunch: Monday-Friday 10 PM-7 AM EST

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Primary responsibilities:

• Respond to customer inquiries and support requests promptly and professionally.
• Identify, troubleshoot, and resolve technical issues (within the scope of their knowledge and responsibilities) faced by Operators or their clients.
• Conduct analysis and analytics of the requested information.
• Report bugs, malfunctions, or any unpredictable behavior of the software.
• Provide step-by-step guidance and instructions to customers to resolve problems.
• Collaborate with cross-functional teams, such as account managers or technical support, to escalate and resolve complex issues.
• Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.
• Help Support peers with day-to-day tasks and professional development by sharing knowledge.

• Improve and keep up-to-date knowledge about the product, current support workflows, and procedures.

   

RNG Customer Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

• Bachelor’s degree (or equivalent work experience).
• Proven experience in customer service or related roles.
• Strong problem-solving and analytical skills.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
• Proficiency in using ticketing systems, CRM software, and other support tools.
• Knowledge of Microsoft 365 tools (MS Teams, Microsoft Word, SharePoint, etc.).
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong time management and organizational skills with the ability to prioritize tasks effectively.
• Customer-oriented mindset with a focus on providing exceptional service and satisfaction.
• Multitasking. Customer Support Engineers should be able to handle multiple customer inquiries simultaneously or juggle various tasks. They should be able to multitask efficiently, prioritize tasks, and manage time effectively.
• Tech-savvy. They should be an advanced PC user, being able to easily learn to work with any new tool or technology by using common guidelines and knowledgebases.
• English level Intermediate or higher.

Company offers:

• Long-term employment.
• Flexible timetable.
• Comfortable working conditions.
• Paid vacation and sick leaves.
• English lessons, gym.
• Competitive salary level.

We are seeking a skilled and motivated Support Engineer to join our IT Department. The ideal candidate will ensure the smooth operation and optimization of IT systems while providing technical support to end users. This role will primarily involve working with the Microsoft technology stack and Atlassian , ensuring high-quality service delivery and resolving technical issues efficiently.

Key Responsibilities:

• Technical Support:
  • Provide Level 1 technical support for Microsoft technologies (e.g., Windows OS, Office 365, Azure, SharePoint, Teams) and Jira, Confluence, etc.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Escalate complex problems to higher-level teams as needed.
• Systems Maintenance:
  • Perform routine system monitoring, updates, and maintenance for IT systems and applications.
  • Manage user accounts, permissions, and group policies in Active Directory and Azure AD.
• Collaboration & Communication:
  • Work closely with other IT teams to ensure seamless integration of services.

  • Communicate effectively with stakeholders to understand and resolve issues.

     

Required Qualifications:

• Proficiency in Microsoft technologies, including Windows OS, Office 365, Azure, and SharePoint.
• 2+ years of experience in a technical support or similar role.
• Familiarity with Atlassian for documentation and collaboration.
• Strong analytical skills with the ability to diagnose and resolve technical issues promptly.
• Excellent verbal and written communication skills to interact with technical and non-technical users.

Would be a Plus:

• Microsoft certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate).
• Experience with ITIL processes for incident and problem management.
• Knowledge of scripting languages like PowerShell.

About the Company
Our client is a leading autonomous vehicle technology company working at the forefront of self-driving software development. Their internal simulation platform is mission-critical — every change to the autonomy stack is validated through simulation before deployment.

Role Overview
We are looking for an experienced Python engineer to support a legacy internal tooling application currently undergoing an ownership transition.

This is a high-visibility role where you will act as the single point of contact for a simulation-related tool — ensuring stability, supporting users, implementing small improvements, and transforming tribal knowledge into structured documentation for future platform integration.

This role is ideal for engineers who enjoy support-oriented environments, legacy systems, async communication, and ownership.

Responsibilities
• Own and support a Python / JavaScript (Vue.js) internal application
• Monitor Slack support channel and respond to user requests (data queries, bug reports, small feature requests)
• Implement minor enhancements (UI updates, schema changes, configuration adjustments)
• Participate in knowledge transfer sessions with the outgoing developer
• Create clear technical documentation (architecture, data models, runbooks)
• Transfer knowledge to the receiving engineering team
• Provide weekend on-call support via OpsGenie (incident response)

Requirements
• 5+ years of software engineering experience
• Strong Python skills (backend services, scripting, debugging)
• Solid experience with PostgreSQL or other relational databases
• Ability to work with legacy / undocumented codebases
• Basic frontend skills (JavaScript / Vue.js)
• Experience in async support environments (Slack or similar)
• Strong written and spoken English
• Availability during California business hours (9 AM – 5/6 PM PT)
• Comfortable working on on-call rotation (weekends)

Nice to Have
• Experience in autonomous vehicles / robotics / simulation domains
• Familiarity with Kafka or event-driven systems
• Experience with knowledge transfer or documentation initiatives
• Awareness of tools like Airflow

Working Hours: 9 AM – 5/6 PM PT (California time)

Solva is looking for a Customer Support Specialist!

We are a product company — a SaaS marketing tool for creating and managing corporate email signatures and using them as a new marketing channel.
We are looking for a skilled Support Manager to join our dynamic support team!

Requirements:
• Advanced in written and spoken English;
• 1+ years of experience in Customer Support for SaaS product;
• Ability to investigate, reproduce issues, and dive deep into the product;
• Analytical & strategic thinking;
• Customer-oriented and responsible attitude;
• Desire to learn, grow professionally, and potentially take other responsibilities;
• Experience in using Intercom (Chat app), Slack, Google apps, etc.
 

Responsibilities:
• Take care of customer inquiries received via email and chat, video chat (per request);
• Help customers set up the accounts, solve their requests/issues and ensure they get the most value from the product;
• Collaborate with the Product Owner or Dev Team to find possible answers and/or workarounds to suggest to customers;
• Ensure customer satisfaction rate growth;
• Learn and apply the supporting sales strategy;
• Qualify incoming leads and delegate them to the sales team;
• Increase existing customer’s engagement with the platform (Facebook groups, emails, polls, etc.).
 

We offer:
• Paid training, seminars, and conferences;
• English classes;
• Paid vacation days and sick leaves;
• Enjoyable working conditions, quiet workplace in a comfy office;
• Free lunch with the team (with any dietary needs).
 

We’re excited to welcome Customer Support Agents who speak Spanish, Portuguese, or both, enjoy helping people, and want to grow together with a supportive team.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with our schedule: Mn-Fr 9 a.m. - 6 p.m. CT
- You're calm under pressure and genuinely care about helping people
- You’re comfortable communicating in Spanish, Portuguese, or both, written and spoken — at least B2 level
- You communicate fluently in English (B2 or higher)

What you’ll get:
- 100% remote work — wherever you feel most productive
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀