Jobs

Requirements:

— Must have a Bachelor’s degree from a recognized university;

— Excellent verbal and written English skills;

— Excellent interpersonal skills – can converse with irate/upset users or callers;

— Prefer customer service background;

— Be ready to work from 00:00 to 8 am;

— Prefer some healthcare knowledge, but not absolutely required.

Responsibilities:

— Respond to customer queries in a timely and accurate way, via phone, email or chat;

— Identify customer needs and help customers use specific features;

— Gather customers’ feedback and Assist in training junior Customer Support Representatives;

— Monitor customer complaints and reach out to provide assistance;

— Share feature requests and effective workarounds with team members;

— Inform customers about new features and functionalities.

Benefits:

a healthPrecision Team is a group of talented, progressive and passionate people with diverse interests and backgrounds. Our team shares a common vision and promotes a culture of openness and forward-thinking.

We provide benefits and perks to keep our employees happy, help boost creativity and productivity and also make the work atmosphere more inviting and really worth being a part of.

About US

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 10 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America.

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it. Recent addition of the autonomous product suite well coincides with the post COVID-19 reality and enables telecom operators to conduct all aspects of their commerce via kiosks.

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of open and transparent culture, learn both IT and business and advance quickly.

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic team and become a trusted advisor to our clients, with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders. You will interact with US busines owners, learn about the telecom industry and embark on an IT career path within the organization.

Key Responsibilities:

• Help existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Help Customers with software and hardware configurations, billing, and merchant services related requests

• Provide clear and complete documentation and notes on all service inquiries

Our requirements:

• Fluent/advanced English (MUST!)

• Spanish is a huge +

• Ability to work night shifts (6 shifts: Kyiv time: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00)

• An experienced PC user (General Microsoft Windows knowledge)

• Existing technical background or a strong desire to explore the field of software and hardware products

• Training and time-management skills

• Communication and listening

• Understanding of conflict resolution

• Empathy, positive attitude and Self-Control

Optional:

• Previous experience in the Support field

• Technical background and IT education

• Experience in working with CRM and Jira;

Compensation/Benefits:

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.

Junior Operations Support Specialist (aviation domain)

Lviv
 

Required skills

— Fluent English language;
— Excellent communication skills & phone manner;
— Ability to work within a team;
— Critical thinking, prioritisation skills;
— Computer proficiency;
— Self-motivation, time-keeping;
— Organizational skills, decision making;
— Attention to details;
— Willingness to work within a departmental 24×7 shift pattern;
— Working & communicating under pressure.
 

As a plus

— Fluent knowledge of German, French or any other European language is a plus;
— Experience of working and living abroad (Europe, USA) is beneficial as well, or general Geography background or interest (may be tested);
— Previous experience in one or more of the following fields: Telephone Support, Aviation, Logistics, Administration;
— A mindset directed at preemptive problem solving, pro-active decisions.

 

We offer

You’re going to enjoy working with us because of:
— Interesting and challenging Aviation domain
— Work with great and friendly international Team of professionals
— Decent remuneration
— Cosy shared co-working space with coffee, cookies 
— Assistance in learning opportunities
— Time off throughout the year (paid and unpaid)
— Support and arranging well-being programsJoin the RocketRoute team and you’ll work with smart, interesting people to solve the biggest challenges in flight planning and aviation systems.


 

Responsibilities

— Supporting our flight planning customers in real-time, in relation to software use issues, features, bug identification;
— Logging and follow-up of issues using relevant company internal management & IT systems;
— Assisting users in filing and managing flight plans as required;
— Assisting customers in the use of the RocketRoute Marketplace platform, a Business Aviation service ordering portal.

 

Project description

The RocketRoute Operations Department

By filling this position we are looking for a person who is used to working in a team, yet can also perform autonomously. Everything we do, we do with passion and the same is expected from you. This position involves communication via phone and email with the customers, as well as interdepartmental cooperation.

The Operations Support Specialist Role is an entry-level position. You will be a full team-member, however your assignments when working will be administrative based. You should be comfortable with this premise, and understand that other team members may be engaged in more complex tasks.

The working schedule is based around a roster. The successful applicant is required to work within a 24hr shift pattern. However, at manager’s discretion we may choose to favour something close to ‘office hours’, as this is when the majority of workload is. The roster is issued in advance, with patterns set as much as possible. All applicants must be able and willing to work a shift pattern.

Due to the nature of shift work, a special agreement is in place whereby over the total course of a year, the total working hours for this position are less than a ‘non-shift work’ role. This is in recognition of the impact of shift work. More details may given at the interview.

 

About RocketRoute (An APG Company)
RocketRoute is an advanced aviation solution provider. We provide services for Airlines, Business Aviation and private pilots. We are a constantly growing and developing company looking for highly motivated professionals who are eager to change the world by implementing new ideas and technologies! If you are one of them, join us!

About us

Allbridge connects different blockchain ecosystems. We enable asset transfer between EVM and non-EVM blockchains. 

Our flagship products, Allbridge Core and Allbridge Classic, are already recognized as leading solutions in the market. By growing our team, we aim to enhance these products further, explore new opportunities, and solidify our position as a cross-chain infrastructure provider. 

At Allbridge, we foster a supportive and growth-oriented workplace. We’re looking for a proactive and experienced Community Manager to join our team.
 

Your profile

We’re looking for a candidate who embodies the following qualities and skills:

• 2+ years of experience in customer support, community management, or a related role 
• Strong communication skills, with the ability to build trust and rapport with customers and community members
• A proactive, empathetic, and solutions-oriented mindset when addressing customer needs
• Organizational skills to manage multiple customer inquiries and community interactions efficiently
   

Responsibilities 

As a CM at Allbridge, your primary responsibilities will include:

• Serving as the first point of contact for customers and community members, providing timely and helpful support
• Monitoring and moderating online community spaces (Discord, Telegram, Twitter) to ensure respectful, constructive discussions
• Assisting and resolving product-related issues
• Escalating technical or complex cases to the appropriate internal teams and following up to ensure resolution
   

What do we offer?

At Allbridge, we’re committed to creating an environment where our team members can thrive. Here’s what you can expect when you join us:

• Competitive salary
  We offer a competitive salary that reflects your skills, experience, and the value you bring to our team
• Learn from seasoned Web3 professionals
  Our team is made up of experts who are passionate about blockchain technology  and are eager to share their knowledge with you
• Opportunities to grow in a fast-growing industry
  At Allbridge, you'll have the chance to grow your career as the industry expands, taking on new challenges and advancing your skills in a dynamic and forward-thinking environment
• A place to foster creativity:
  We value creativity and encourage our team members to think outside the box. Whether it’s brainstorming new ideas, developing innovative solutions, or contributing to the future of blockchain technology, Allbridge is a place where your creativity can flourish

How do we work? 

• Working schedule
  You’ll work in flexible 8-hour shifts on a 3-days-on, 1-day-off rotation, depending on your preferred working hours
• Remote work
  This position is fully remote, allowing you the flexibility to work from wherever you’re most comfortable and productive
   

If you’re passionate about blockchain technology and excited to work in a dynamic and innovative environment, we encourage you to submit your application. 

PayAdmit is looking for a Fintech Support Manager to join our team!

Essential professional and personal skills:

- Working experience at the same position in Fintech 1+ years;

- Processing of incoming requests in the mode of chats and mail (b2c/b2b);

- Monitoring the work of key clients and internal services;

- Strong knowledge of fiat/crypto transaction flow

- Experience in JIRA and Confluence service would be a plus;

- High responsibility and ability to accomplish tasks, result-oriented, multitasking, energetic;

- English at least Intermediate.

Responsibilities:

- Handling B2C/B2B requests from partners/clients.

- Solving issues with customers’ exchanges.

- Reserve rebalancing.

- Transactional monitoring in the back office.

- Rate adjustment under the control of financial manager/team lead.

- Working with negative reviews on exchange monitoring websites.

Working conditions:

- Work schedule 10:00 - 19:00 

- Remote work;

- We provide all the necessary tools for your successful and comfortable work;

- Learning English at the expense of the company;

- Regular team building at the expense of the company;

- Ability to switch between projects and try yourself in different roles.

Skylum allows millions of photographers to make incredible images faster. Our award-winning software automates photo editing with the power of AI yet leaves all the creative control in the hands of the artist.
Join us on our mission to make photo editing enjoyable, easy, and accessible to anyone. You’ll be developing products with innovative technologies, providing value and inspiration for customers, and getting inspired in return.

Thanks to our incredible team of experts, we've built a collaborative space where you can constantly develop and grow in a supportive way. At the same time, we believe in the freedom to be creative. Our work schedule is flexible, and we trust you to give your best while we provide you with everything you need to make work hassle-free. Skylum is proud to be a Ukrainian company, and we stand with Ukraine not only with words but with actions. We regularly donate to various organizations to help speed up the Ukrainian victory. 

Skills we look for:

— At least 6 months experience in Customer Support;

— Upper-intermediate English is a MUST;

— Excellent communication skills;

— High level of personal responsibility;

— Positive attitude :)

Would be a plus:

— Interest in photography;

— Experience working with Photoshop and Lightroom;

— Knowledge in Zendesk;

— Experience in SaaS products

— Previous work during the evening hours

Your daily tasks will be:

— Handle and resolve all customers’ complaints and requests mostly in chat + emails;

— Answer technical and billing questions;

— Analyse and assess customers’ needs;

— Deliver information about benefits of the products to turn potential customers into paid ones.

Work schedule in 2 shifts:

— Morning 7:00-16:00

— Evening 15:00-00:00

What we offer:

For personal growth:

— A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools;

— An educational allowance to ensure that your skills stay sharp;

— English and German classes to strengthen your capabilities and widen your knowledge.

For comfort:

— A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly;

— The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work.

For health:

— Medical insurance;

— Twenty-one days of paid sick leave per year;

— Healthy fruit snacks full of vitamins to keep you energized.

For leisure:

— Twenty-one days of paid vacation per year;

— Fun times at our frequent team-building activities.

We are changing the world of television and entertainment by creating an innovative way to experience national and popular content anywhere and anytime. Our employees are our pride and our most valuable asset. If you want to work in a supportive environment surrounded by other professionals and good-natured people with a positive attitude then we are the right place for you! We invite you to join our growing company and to contribute to the evolution of entertainment.

COMPANY CULTURE

Perfection is our lifestyle

Integrity is in our DNA

We are ambitious and dedicated to achieving goals

We're looking for smart, ambitious, forward-thinking problem solvers with the same set of values to join our world-class team and help us make our company and its products even better.

Job Description

Customer Service Representative is responsible for delivering the highest level of customer care in the company and building strong lasting relationships with our customers. This work can be performed remotely with a laptop and a good internet connection.

Daily activities include:

Help customers on the phone, by email, and via chat. Some questions require research and technical knowledge of computers, networks, routers, and TVs

Process orders and payments in the CRM system

Comply with company's rules

Troubleshoot basic technical issues with Set-Top-Boxes and networks

Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistently exceptional experience and contribute to a positive working environment

Qualifications

Customer Service Representative must have natural diplomatic skills, tact, and patience to deal with all kinds of situations or customers. The good news is that we have many happy customers!

Required skills and experience:

Must be fluent in Polish, Russian and English

Be natural caretaker

Be practical, compassionate, caring, and motivated to help others

Great communication, listening skills, and positive attitude

Knowledge of the computers, networks, and CRM software

A University degree is recommended but is not necessary

It's a big plus if you read Delivering Happiness by Zappos CEO Tony Hsieh

Additional information

Benefits that are awaiting you if you join us:

Work from absolutely ANYWHERE in the world with an internet connection

Flexible compensation with base and performance bonuses

Opportunities to develop professionally

Schedule from 9:00 and 12:00 New York Time

A friendly, professional, highly motivated, and productive team that wants to develop professionally

Creative Environment where You will never be bored!

Does this sound interesting to you? Do you consider yourself a great fit for this position and like to meet us? You are almost there! Join us!

About us:
 

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals is shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed —while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

The Role:

As an RNG Technical Support Engineer (L2) at ARRISE, your primary responsibility is to provide exceptional customer service and technical assistance to Operators and Account Managers. You will troubleshoot and resolve technical issues related to product bugs, reports, and game issues, aiming to ensure customer satisfaction and minimize downtime through effective solutions.

Reporting to the Support Shift Lead during your shift and the Support Team Lead directly, you will play a crucial role in maintaining the operational efficiency of our services.

Primary Responsibilities:

• Customer Support: Respond promptly and professionally to customer inquiries and support requests.
• Issue Resolution: Identify, troubleshoot, and resolve technical issues faced by Operators or their clients.
• Guidance: Provide step-by-step instructions to customers for resolving technical problems.
• Collaboration: Work with cross-functional teams, such as developers or product managers, to escalate and resolve complex issues.
• Documentation: Document and track customer interactions, issues, resolutions, and follow-up actions using ticketing systems or CRM software.
• Research: Conduct research to provide accurate and up-to-date solutions to customers.
• Knowledge Update: Stay current with trends, technologies, and updates related to supported products or services.
• Product Testing: Assist in product testing, bug tracking, and provide feedback to the development team.
• Peer Support: Help peers with day-to-day tasks and professional development by sharing knowledge.
• Additional Duties: Perform other duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency Requirements:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Experience: Proven experience in technical support, customer service, or a related role.
• Skills: Strong problem-solving and analytical skills, with the ability to diagnose and resolve technical issues.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical individuals.
• Tools: Proficiency in using ticketing systems, CRM software, and other support tools.
• Technical Knowledge: Familiarity with hardware, software, operating systems, and networking concepts. Basic programming or scripting knowledge is a plus.
• Work Style: Ability to work independently and as part of a team in a fast-paced environment. Strong time management and organizational skills.

Hard Skills:

• Monitoring Skills: Familiarity with tools like Grafana, Kibana, Zabbix, Prometheus, and Icinga. Understanding of KPIs, metrics, and log analysis tools such as ELK, Graylog, or Splunk. Basic knowledge of incident management processes and tools like ITIL, Jira, or ServiceNow.
• Database Skills: Proficiency in RDBMS like Oracle, MySQL, PostgreSQL, Microsoft SQL Server, or SQLite. Strong SQL skills and familiarity with NoSQL databases. Basic knowledge of database security, governance, and compliance.
• API Skills: Understanding of API design principles, security practices, and testing tools like Postman.
• Network Skills: Knowledge of network topologies, protocols, and components. Proficiency in configuring network devices and resolving network issues. Understanding of network security principles and practices.

We Offer:

• International Team: Join a successful international team focused on excellence in product development.
• Flexible Work: Opportunity to work in the office or remotely.
• Compensation: High-level compensation with regular performance-based reviews.
• Benefits: Paid vacation and sick leaves, individual health insurance coverage, gym membership, and a referral program for employees.

If you're passionate about technical support and eager to contribute to a dynamic team, we encourage you to apply. We look forward to finding the right candidate to join our innovative and driven team!

We are looking for a technical support engineer in Bratislava.

Servers.com is an international hosting provider with data centers in the US, Europe and Asia. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer, firewall, Kubernetes and monitoring services.

Clients use our services to deploy game servers, payment gateways, streaming services and other high-load systems.

Requirements:
– your English is sufficient for e-mail correspondence;
– you are attentive to details, able to search and analyze information;
​– you have a deep understanding of how the Internet and networks work;
​– experience with Linux operating systems (Ubuntu, CentOS, Debian);
​– knowledge of working in the Linux terminal.​

We will welcome you to our team if you want to learn:
– system administration of servers from anywhere in the world;
– diagnose hardware, software and network server issues;
– work with hardware monitoring;
– work with cloud technologies.

We offer:
– work in a team of professionals at international level;
– comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;– mentor assistance, learning modern IT technologies;
– individual vocational training plan for 12+ months;
– opportunity to practice and improve your English;
– сompetitive salary and all necessary equipment;
– remote work from Bratislava with the possibility to use our co-working space;
– support of legalization in Slovakia if needed.

We are looking for a proactive and driven Client Success Manager to join our Web3 market-making team. This individual will play a key role in managing liquidity strategies, ensuring seamless communication with clients, and overseeing invoicing processes. The role is critical to upholding our high standards for client satisfaction and operational efficiency.

Key Responsibilities

1. Client Relationship Management
   • Act as the primary point of contact for clients, fostering strong, trusting relationships and addressing their needs.
   • Respond promptly to client inquiries and keep them informed of trading activities and performance updates.
   • Conduct regular client meetings to review strategy performance, address concerns, and explore improvement opportunities.
   • Collect and relay client feedback to internal teams for continuous service enhancement
     

2. Liquidity Management

   • Oversee liquidity management strategies, ensuring alignment with client objectives and optimal performance.
   • Partner with the trading team to refine and adjust strategies in response to market conditions and client feedback.
   • Provide clients with regular reports and insights on strategy performance.

    

3. Invoicing and Financial Oversight
   • Manage the end-to-end invoicing process, ensuring accuracy and timeliness.
   • Collaborate with the finance team to reconcile accounts and promptly address any invoicing discrepancies.
   • Provide clients with detailed invoices and assist with any billing inquiries.
   • Track and report revenue metrics related to client accounts.

Qualifications

• Minimum of 2 years of experience in client success, account management, or a similar role.
• Strong communication and interpersonal skills with a proven ability to build and maintain strong client relationships.
• Excellent analytical and problem-solving abilities, with a keen attention to detail.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Knowledge of Web3 technologies and the cryptocurrency market; trading experience is a plus.

Job Summary:
We are looking for a Customer Support Specialist to manage all communications with our customers across four key projects. The ideal candidate will be adept at providing support via email and chat, ensuring a high level of customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries and support requests through Atlassian Service Desk, Email and chat in a timely and professional manner.
• Provide accurate information on products, services, and project details while maintaining a deep understanding of the four projects.
• Troubleshoot and resolve customer issues effectively, ensuring a positive customer experience.
• Maintain detailed records of customer interactions and feedback within our CRM system.
• Collaborate with other teams to escalate issues and provide advanced support when necessary.
• Identify trends in customer feedback and suggest improvements to enhance the customer experience.

• Assist in the creation of FAQs, knowledge base articles, and support documentation.

   

Qualifications:

• High school diploma or equivalent; a degree in a relevant field is a plus.
• 1-2 years of experience in customer support or a similar role.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and a customer-oriented attitude.
• Proficiency in using email and chat support tools; experience with CRM software is preferred.
• Ability to sew will be considered a significant plus.

• Ability to work independently and manage time effectively in a fast-paced environment.

   

What We Offer:

• Competitive salary and benefits package.
• Opportunities for training and professional development.
• A supportive and collaborative work environment.
• A fully remote work environment with flexible hours.

Hi there!

Are you a tech enthusiast ready to take on a challenging role in a dynamic environment? We’re looking for a Support Engineer who is passionate about working with complex systems that make a real impact across the globe. If you have experience with Linux/UNIX, TCP/IP networking, MySQL, and hardware server components, you might be the perfect fit for our team!

Join us to work on world-class communication solutions, develop your skills, and build an exciting career.
Required skills:

— Intermediate English (B1)

— Familiarity with Linux/UNIX command-line tools/environment

— Intermediate knowledge of TCP/IP networking, network protocol and packet analysis

— Experience with MySQL or other SQL database

— Understanding of typical hardware server components

As a plus:

— Technical background and IT education

— Scripting skills (bash, perl or python)

— Linux server performance troubleshooting

— Experience with web server software (like apache, nginx)
— Knowledge in the field of voip, sip

Don’t know how to deal with an issue yet? Don’t worry, we’ve got good internal courses and documentation and a great team to help you climb up the learning curve!

We offer:

— Professional development

— Highly skilled colleagues who are ready to share knowledge

— Professional trainings

— Excellent career opportunities. Make yourself and become anyone you are willing to: Senior System Engineer, Senior System Administrator, Senior Software Developer, Senior QA Automation, Senior Project Manager, etc.

— Official competitive salary

— Performance review every six months

— Paid vacations, compensatory leaves and sick leave

— Work schedule up to you: standard “office” schedule (5 day 9 till 18.00 it is Kyiv time (UTC+2/+3 ) Or flexible schedule with 12-hour shifts every three days from 8 till 20.00 or from 20.00 till 8.00.

— English classes with the experienced teachers

Responsibilities:

— Assisting telecommunication providers with launching new projects, or reconfiguration of our solutions to fulfill their current business needs

— Troubleshooting technical issues by request from customer’s tech team

—Monitoring of customers’ hardware and software infrastructure and ensuring site reliability

— Performing software updates or/and migrations to the new hardware or in the cloud

— Constant self-development in technical skills to catch up with the latest trends in technology

— Communicating with customers in a professional manner through the ticketing system. Ensuring a timely resolution of all issues meeting or exceeding SLA’s or customer expectations

— Occasional business trips all over the world for employees who have deep system knowledge and desire to travel

— You will rapidly gain vast knowledge of:

a wide variety of software applications and other components (Docker, Cassandra, MySQL, Elastic) across companies in telecommunication industry

— Managing expectations of business customers and vise escalation to keep the situation under control

About company:

PortaOne is a software developer for communication service providers. We help telcos develop and provide new communication services (IPTV, MVNO/LTE core and another) in places where they didn’t exist before or were inaccessible due to cost. Our products are a unique combination of commercial software (high-quality support, detailed documentation, etc.) while completely open to customers (open-source code, specific tools to support client-created modifications). If using a metaphor, we provide reliable hi-tech vans for communications industries’ Wild West pioneers.

The company was founded in 2001 — and now our staff consists of nearly 250 people. We have 480+ clients (Vodafone, Ziggo, TRavelSIM) in more than 90 countries on all five continents. The demand for our products has been growing for over two decades, and the pandemic even boosted it. So if you look for a challenging job with a highly demanded product and a stable income, PortaOne is the right place!

More information about the company can be found on our website portaone.com.

Who are Customer Care Specialists?

Customer Care Support Specialists in the Written Response Team are the 'digital voice' of the company. This position exists to provide a great customer experience, optimize sales and profit margins by assisting customers in navigating our website, overcome procedural impediments, and in general, make it as easy as possible to do business with us. Specialists use their product knowledge, communication, and interpersonal skills to build value by closing sales, but also maximize future value by fostering a trusting relationship between company and the customer.

What are your opportunities?

- Work with different business teams from 5 different locations

- Learn about different ecommerce business strategies and their effectiveness

- Improve your English written and verbal skills as well learn how to work with various modern software

What soft skills should you have? 

- Attention to detail. This role implies extreme attentiveness and a detail-oriented mind.

- Perfectionism. We assume that you do not tolerate any kind of misprints and negligence

- Self-discipline. There are lots of duties with different timelines, you should be able to avoid rush and delays.

- Responsibility. Quality control is almost the front line of the company. Our customers will not be happy with poor results of work of this role

- Rationality. Strong desire to automate daily routines, intolerance to inefficient actions

- Self-learning. We expect that our new teammate will boost our customer care productivity in very short terms. Also, it's a perfect way to grow your career in the e-commerce industry.

What hard skills should you have?

- This role assumes remote work at the beginning, with possible visits to the office in Odessa. Self-discipline and self-organization skills are mandatory.

- Excellent written communication skills including spelling, grammar, and vocabulary (at least B2-C1 level)

- Understanding of eCommerce business and/or digital marketing practices; personal experience with buying/selling goods via Internet

- Experience with popular tools and utilities like browsers, email clients, MS Office tools is a must.

- Must type at least 40 words per minute with 95% accuracy or better

- Minimum of 1-year combined experience in retail, technical sales, mail order, internet sales, or customer service

What will you do on a daily basis?

- Answer incoming email inquiries from prospective and existing customers

- Answer questions about the company and its policies

- Assist customers through the whole purchase flow

- Distribute incoming emails to appropriate departments i.e. Purchasing, Marketing, Technical, etc.

How to apply?

Our hiring procedure consists of several steps. The first one is testing. To speed up the process, please attach to your CV the following:

- Please open https://www.typingtest.com/ Pass one-minute test typing sentences. Make a screenshot with the results

- Please download the file by the following link: https://bit.ly/2FKc1Zy Read it attentively, and write a reply to each of the letters (four in total).

- Please use the following link to pass a short English level test: https://www.examenglish.com/leveltest/grammar_level_test.htm Kindly attach a screenshot with your results.

Looking forward for your CV and test results applied.
Good luck!

Job description, responsibilities and duties

Servers.com, an international hosting provider, is looking for a Junior Support Engineer to join us due to the extension of the support team.

​All tasks are performed through corporate software without physically accessing the servers.​

During our cooperation, you will learn:

• Linux basics.
• Dell and Supermicro server maintenance.
• Correspondence with clients.
• Basic concepts of RAID technologies.
• How to work with the internal automatic system.
• Basic customization of servers for clients’ needs.

Cooperation terms:

• Internship and training: the program will start with one month of training, followed by two months of internship, training and internships are paid.
• Remuneration: the level of payments is discussed individually.
• Opportunity to practice and improve your English:after six months of our cooperation, the company will cover the costs of English lessons.
• Comfortable conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow.
• Excellent professional prospects for technical specialists.
• Mentor assistance, learning modern IT technologies.
• All necessary equipment.
• Remote cooperation from Bratislava with the possibility to use co-working space.
• Support of legalization in Slovakia if needed.

Requirements for the employee

Language skills

English - Intermediate (B1) 

Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.
 

We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.
 

Working schedule - Monday-Friday

Working hours - 11 am - 7 pm US EST (New York time zone)
 

Primary Responsibilities

• Understanding our banking software and apps in-depth
• Coordinating with software technicians, technical support, and developers as needed
• Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
• Handling technical processes and the ability to explain such processes to less-technical people
   

Requirements

• Excellent written and spoken English
• Ability to establish good working relationship with customers
• Solid troubleshooting ability
• Ability to learn technical skills quickly
• In-depth learning and understanding of our mobile and online banking products
• Coordination with developers to investigate and diagnose issues
• Ability to manage a dynamic work load with many concurrent tasks
• Managing, monitoring, and improving the quality of the tech support process

As Plus

• Experience in banking live-chat would be a huge asset
• Experience in technical support
• Experience with a Dialogflow
• Experience with various mobile phone platforms, especially iOS and Android
• Project management experience
• Working directly with US-based customer
• Knowledge of US banking system
   

Our Benefits

• Remote-friendly role, depending on location eligibility
• Long-term employment
• Competitive salary 
• Paid vacation and days off on national holidays.
• Paid sick leave and internal medical insurance policy.
• Community of practice, regular knowledge sharing among colleagues
• Internet compensation (50$ per month)
• Friendly and easy-going international team and colleagues.