
PayPro Global
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Payment Operations Specialist
Ukraine · Product · 1 year of experience · Upper-IntermediatePayPro Global is a dynamic and innovative company dedicated to providing top-notch services to our clients. We are seeking a detail-oriented and organized Payment Operations Specialist to join our Operations team. If you have a passion for financial...PayPro Global is a dynamic and innovative company dedicated to providing top-notch services to our clients. We are seeking a detail-oriented and organized Payment Operations Specialist to join our Operations team. If you have a passion for financial operations, a knack for problem-solving, and a commitment to accuracy, we want to hear from you.
As a Payment Operations Specialist, you will play a critical role in ensuring the smooth and efficient processing of financial transactions within our organization, as well as maintaining the company’s payments operations up to date with the latest standards and regulations.
Job location: Lviv, Ukraine;
Job type: Full time.
Your responsibilities will include:- Generating and maintaining reports related to payment processing, account balances, and transaction history for internal and external use
- Identifying opportunities for process improvement within the payment operations workflow and work collaboratively with the team to implement enhancements
- Maintaining comprehensive documentation of payment operations processes, procedures, and workflows for reference and training purposes
- Maintaining communication with the other departments and ensuring projects are being delivered
- Reviewing, analyzing and managing incoming disputes and representments
- Analyzing documentation and information in order to ensure validity of disputes
- Assistance will all situations relating to order management
- Maintaining an understanding of the business operations
- Maintaining proper knowledge of card schemes rules and regulations
- Assisting on special projects as assigned
- Staying up-to-date with industry regulations and company policies related to payments and financial transactions to ensure compliance
Requirements:
- Previous experience in payment operations, financial services, or a related field.
- Proficiency in using payment processing software and tools
- Advanced Microsoft Excel skills
- Strong analytical and problem-solving abilities to reconcile discrepancies and troubleshoot payment-related issues
- Familiarity with relevant industry regulations and compliance standards
- Upper Intermediate English level is a must
- Highly organized with the ability to prioritize workload and manage multiple responsibilities effectively without losing attention to detail.
- Collaborative approach to problem solving
- Self-motivated with exceptional time management skills
- Excellent verbal and written skills
- A commitment to personal high standards and the desire and ability to positively contribute to team and company goals
- Positive attitude and willingness to adapt, pivot, and learn new things
Why Join PayPro Global? - Opportunity to work with a dynamic team in the fintech and e-commerce industry.
- Professional growth opportunities in a fast-growing, innovative company.
- Work with global partners and cutting-edge technology solutions.
- Competitive salary and benefits package.
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Account Manager (Customer Success Manager)
Ukraine · Product · 1 year of experience · Upper-IntermediateJob type: Full time Job level: minimum 1 year experience Location: Remote/Office-based (Lviv, Ukraine) Job Summary PayPro Global is looking for a motivated and experienced Account Manager (Customer Success Manager) to join our team. As part of the...Job type: Full time
Job level: minimum 1 year experience
Location: Remote/Office-based (Lviv, Ukraine)
Job Summary
PayPro Global is looking for a motivated and experienced Account Manager (Customer Success Manager) to join our team. As part of the Customer Success team, you will play a key role in ensuring our partners achieve success and growth while using our platform. You will act as the main point of contact for our vendors, helping them optimize their payment and subscription processes, drive revenue growth, and enhance their overall experience with PayPro Global.
Responsibilities- Vendor Relationship Management:
- Build and maintain strong relationships with vendors, acting as their trusted advisor to ensure they achieve their business goals with PayPro Global.
- Onboarding and Training:
- Guide new vendors through the onboarding process, ensuring they are well-equipped to use our platform’s features and services effectively.
- Performance Monitoring:
- Regularly review vendor performance metrics, providing data-driven insights and actionable recommendations to optimize their sales and operations.
- Issue Resolution:
- Serve as the primary point of contact for vendor inquiries, troubleshooting, and escalating issues to the appropriate teams when necessary to ensure prompt resolution.
- Proactive Support:
- Identify opportunities to improve the vendor’s experience, such as optimizing checkout flows, managing refunds, and enhancing subscription models.
- Collaboration:
- Work closely with internal teams (e.g., Risk, Product, and Support) to provide seamless service and advocate for vendor needs and feedback.
Requirements
- Experience:
- 1+ years of experience in Account Management, Customer Success, or a similar client-facing role.
- Previous experience in e-commerce, SaaS, fintech, or payment processing would be a plus.
- Skills:
- Strong interpersonal and communication skills, with the ability to build trust and rapport with vendors.
- Problem-solving abilities to address vendor challenges effectively.
- Technical Knowledge:
- Familiarity with payment processing systems, subscription models, and e-commerce platforms.
- Comfortable with using CRM tools and reporting platforms (e.g., HubSpot).
- Language Skills:
- At least Upper Intermediate English;
- At least Upper Intermediate English;
Why Join PayPro Global?
- Opportunity to work with a dynamic team in the fintech and e-commerce industry.
- Professional growth opportunities in a fast-growing, innovative company.
- Work with global partners and cutting-edge technology solutions.
- Competitive salary and benefits package.
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PA to VP of Sales
Full Remote · Ukraine · Product · 0.5 years of experience · Upper-IntermediateLocation: Remote Company: PayPro Global About Us: At PayPro Global, we’re a leading provider of Merchant of Record services, delivering complete payment solutions with tax compliance for software, SaaS, and video game companies. We’re looking for a...Location: Remote
Company: PayPro Global
About Us:
At PayPro Global, we’re a leading provider of Merchant of Record services, delivering complete payment solutions with tax compliance for software, SaaS, and video game companies. We’re looking for a dedicated Sales Assistant to support our VP of Sales in ensuring efficient sales pipeline management and smooth coordination of sales activities.
Position Summary:
We’re seeking a highly organized and proactive Sales Assistant to our VP of Sales. This entry-level role is ideal for someone with a keen interest in sales operations who thrives in a fast-paced environment.
You’ll help qualify early-stage deals, monitor and report on sales activities in HubSpot, and manage the day-to-day needs of the VP of Sales. Previous experience is not required, but familiarity with sales tools, particularly HubSpot, is a plus. If you’re passionate about sales, detail-oriented, and ready to contribute to a high-performing team, we’d love to hear from you!
Key Responsibilities:
1. Deal Qualification: Work closely with the VP of Sales to qualify potential deals early in the pipeline based on provided instructions and criteria.
2. Sales Reporting: Monitor reports and activities in HubSpot, ensuring accurate tracking and assisting in maintaining an updated sales funnel.
3. Sales Coordination: Coordinate meetings, activities, and follow-ups, ensuring smooth communication and organization across the team.
4. Administrative Support: Attend to the daily needs of the VP of Sales, offering support in various tasks that drive sales efficiency and effectiveness.
Who You Are:
Organized and Detail-Oriented: You enjoy creating order and thrive on managing multiple priorities.
Proactive: You anticipate needs and act without constant guidance.
Adaptable: You are comfortable working in a fast-changing environment and can quickly adjust to new tasks and challenges.
Interest in Sales: You have a genuine curiosity about the sales process and want to support an executive in growing our business.
Requirements:
- Entry-level position; no prior experience required, though experience as a sales researcher or SDR, or working with tools like HubSpot, is an advantage.
- Strong communication and coordination skills.
- Ability to work remotely and maintain a high level of productivity and accountability.
Why Join Us?
- Work remotely and have a flexible work environment.
- Gain valuable exposure to sales operations and mentorship under an experienced VP of Sales.
- Join a supportive team focused on growth and innovation in the digital payments space.
- Become a part of a company when you will feel a priority
- Benefit package + paid vacation/sick leave