Project Description:
We build the platform, which supports client onboarding in global financial institution. This platform includes processing of onboarding requests as they flow from Clients to Sales to Operations and to downstream processing functions. Application functionality is decomposed into business process management, business rules/workflows configuration, reporting / dashboards and workload management functions e.g. work prioritization, SLA management, notifications etc.
Technically solution includes BPM engine, rules engine, reporting engine, metadata configuration components; most of these components are exposed via end-user facing interacting web applications. The platform is used by both external and internal users, it is mission critical as part client experience upgrade roadmap. There is a potential to develop machine learning and process mining solutions as add-ons to the platform, given the delivery of planned features is on target.

Responsibilities:
You will be part of team which will:
- Troubleshoot day-to-day user issues on all environments
- Handle escalations to other teams as appropriate
- Plan & coordinate infrastructure activities
- Plan & execute UAT/PROD releases
- Create CHG tickets as per Change Management regulations to coordinate UAT/PROD releases
- Maintain up-to-date monitoring on all applications, create/modify alerts to suit the app requirements
- Train Prod support on issues

You personally will be:
- Solely responsible for operations and support of an online tool workflow and questionnaire builder, used by a globally distribute group of users
- Serve as a primary - direct and personal - contact point for any technical and usage questions and issues
- Intimately familiar with the application code-level design and implementation
- Expert in the application functionality

Mandatory Skills:
- Good English and communication skills
- Experience work with Java applications (setup, maintenance, support, troubleshooting)
- Shell-scripting, basic commands on Unix
- Working with SQL scripts (writing, understanding errors)
- Basics of Networking protocols
- CI tools (Jenkins)
- Jira, SVN

Will be good to know:
- J2EE development background is a strong plus
- JavaScript
- Mongo DB
- uDeploy

About аt Luxoft

Luxoft (NYSE:LXFT) is a global consulting partner that offers end-to-end digital solutions to solve clients’ complex business challenges.

We are a new class of digital service provider that combines consulting, strategy, and engineering at scale. We use this to drive business change by applying engineering excellence, deep domain expertise, and our senior software engineering talent to improve your client’s customer experience, boost your operational efficiency, and strengthen your competitive advantage.

We have expertise in automotive, financial services, healthcare, life sciences, telecommunications, and other industries. As a highly committed partner, we take customer challenges as our own. Our dedication stems from a passion for technology and a bespoke attention to your needs.

With over two decades of consistent, timely delivery and management of complex projects, we now serve over 280 active clients. With our headquarters in Zug, Switzerland and 42 global locations, we operate in 21 countries across five continents, providing you with robust global delivery platform. With about 12,700 employees, we have the best technology talent to support your business needs.

Company website:
https://www.luxoft.com/

Job posted on 2 December 2019
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